MARCH 2025
WELCOME TO ‘SPOTLIGHT’ … THE LATEST NEWS FROM THE HOUSING TEAM
RESIDENT FEEDBACK SUMMARY Thank your for your input! On behalf of myself Lisa Barker, Head of Housing and Cllr Helen Adkins, our Portfolio Holder for Housing, I would like to say a very big thank you to all residents who attended our first Tenants Together event at Warwick Racecourse. I really enjoyed meeting you and appreciate your time and involvement in the day. Your comments, feedback, and suggestions have provided us with valuable insights into what matters most to you and the changes you’d like to see. We held two key sessions during the day: 1 General Housing Services – Discussions on customer service, home safety, communal spaces, and communication. 2 Repairs & Re-Procurement – A focused session on how we can improve the repairs service as we re-contract it.
All the information and feedback we gathered on the day is being used to inform our housing service and will help us to continue to improve it. Members of our Residents Influencing Group will be integral in taking key actions forward.
Session 1: General Housing Services What’s Working Well? Customer Service – Many tenants appreciate the helpfulness of staff and improvements in response times. Home Safety – The majority of residents feel safe in their homes and appreciate security and maintenance efforts. Tenant Engagement – There was strong support for tenant participation and the opportunity to share feedback. Service Review – Residents welcomed the structured review of service pathways, including repairs, antisocial behaviour (ASB), tenancy changes, and complaints handling.
What Needs to Improve? Communal Area Maintenance – Some shared spaces need better upkeep, faster responses to fly-tipping, and improved cleaning services. Communication & Listening – Some residents feel their concerns are not always acknowledged, and updates are not always clear. Repairs Process – Some tenants experience delays in booking standard repairs, follow-ups, and communication about progress. Service Standards – Residents want clearer information on what to expect from services, including response times and escalation procedures.