YOUR
update
JANUARY 2025
FROM THE HOUSING TEAM
Message from LISA BARKER, HEAD OF HOUSING HAPPY NEW YEAR AND WELCOME TO OUR WINTER NEWSLETTER. I know the cost-of-living crisis and high energy prices are making it hard for many families at this time of year. I would therefore like to highlight the support that is available to you from your housing team. This includes our new face-to-face housing surgeries (details below), financial inclusion officers and through our customer service centre located at the Royal Pump Rooms. We have also updated our costof-living support leaflet. Copies are available at your local community hub, alternatively you can visit our website page for the latest information, national and local support packages.
I very much enjoyed meeting around 50 tenants who attended the first of our Tenants Together events at Warwick Racecourse in November. It was great to get your feedback on many aspects of our service from repairs to safety and find out more about the issues that are important to you. We would love more of you to get involved either by coming to future events or by joining our Resident Influencing Group (the clue is in the name!!).
Housing Surgery Come and meet your housing team at the Customer Service Hub in the Royal Pump Rooms, 10am to 12pm on the following days: First Wednesday of the month Housing Officer Second Wednesday of the month Rent Officer Third Wednesday of the month Financial Inclusion Officer
No appointment needed, just drop in to see us. For more information: Tel 01926 456129