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Welcome
Welcome & Introductions
Minds - Amygdala Hijack
Hearts - What gets in the way?
Overview
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Putting into Practice
This is hard! Errors Concerns Complaints
Starts with you!
Gilbert model
Amygdala Hijack
defines & regulates emotion fight flight freeze survival mode
Amygdala Hijack Automatic0.007seconds ExecutiveBrainswitchesoff Thinkingtakes0.1seconds Literally - Can’t think straight!
What gets in the way?
Emotions
Blame
Response
Emotions
Feelingsandemotionsdirectlyimpacton everyelementofourcommunication
Emotions Step 3 - Space Step 4 - Ease Step 5 - Host Step 1 - Pause Step 2 - Notice Adapted from Willa Baker
Blame
Blame
“Is the discharging of discomfort and pain, and has an inverse relationship with accountability” Brene Brown
Fault
Brown
“When something bad happens the first thing you want to know is – whose fault is it? ”
Brene
Explain - look for a cause Attack - conscious or unconscious Defend - maintain your ego Easy - get out Excuse - to behave in specific way
Blame
Response
Pause - beware of triggers
Reframe - we all make
Perspective
mistakes Apologise
- imagination v reality
- empathy & responsibility
Apologise
5As
Self-compassion
Common humanity – we are all human
Self kindness – supporting & accepting
Presence – noticing the here and now
Adapted from Kristin Neff
FromKristinNeff
Recogniseslifeisarollercoaster Isasourceofinnerstrength Enablesustogivemoretoothers Giveslongtermhealthbenefits Helpsustakeresposibilityfor mistakes Supportsustoreachourfullpotential
Self-compassion
People
Recognise
Focus
Learning & Improvement Embrace feedback in all formats
complain because they want to see change
emotions & blame as a barrier to resolution Seek early resolution
on humanity and compassion
Conversational Intelligence - Judith Glaser Mindful Self-compassion - Kristin Neff
The Compassionate Mind - Paul Gilbert References
Befriending Feelings - Willa Baker
FutureCourses
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