“With whom do I have the pleasure of speakingwith?”
CONFIRM THE CALLER’S PREFERRED NAME
USE THE CALLER’S PREFERRED NAME THROUGHOUT CALL
“Would you like me to call you <provided name>?”
“Is it okay for meto address you as <provided name>?”
“Thank you, <provided name>.”
“Is there anything else I can help you with today, <provided name>?”
Do you have a helpful tip / trick you would like to share with your colleagues?
J U N E 2 0 2 6
TEAM MEMBERS ACHIEVED
100%!
Congratulations to the following for achieving all 100s on their quality evaluations!
ALEXANDRIA KEDIGH
ANITRA GOFF
CAULINE CANTRELL
CHAZMINE NANCE
CYNTHIA GRANDSTAFF
EMILY CRISP
JASMINE BRYANT
JULIE HERMAN
KAMILAH BROWN
LATERRIA WINBORN
TORCIA LEONARD
“WHO’S
We all know that WalkMe, especially the ActionBot, is an awesome tool for finding the information and resources you need to assist our Patients and their families. But what if you need an update, or see something that is wrong (or at least out of date)? What if you see that a clinic name or address needs to be added. What can you do?
SUBMITTING WALKME UPDATES
You can now submit an easy, trackable update request to have the needed changes made. It is important, though, that you submit the request via the specific link.
We have launched a SmartSheet platform to submit updates to the WalkMe system.
Thank you for submittin Your eyes are our window to making sure the Wa C L I C K H E R E to submit WalkMe Updates PRO TIP! Bookmark the site in your browser for easy access!
PDATES TO WALKME
FACES BEHIND THE UPDATES
Meet our PAS Team Members who are managing updates for specific requests.
SUSAN WOODS
Business Analyst | SAS Access Strategy Mgmt Clinic Contact Updates in WalkMe ActionBot
ROSETTA MUTUKU
Business Analyst | SAS Access Strategy Mgmt Clinic Contact Updates in WalkMe ActionBot
TRACE BELCHER
Lead Program Mgr | ANC Training Development New Hire & Other WalkMe Resources in the WalkMe Menu
JON HAMILTON
Principal Analyst | SAS Access Change Mgmt All Other WalkMe ActionBot information updates
By request, please do not email these fine folks directly, but use the SmartSheet link, so your request can be tracked and monitored for completion.
g any updates you find.
lkMe tool is as fresh and up-to-date as possible.
P A T I E N T A C C E S S CULTURE
CORNER
We Hear You You Matter! BECAUSE
Independence Day
BINGO - TODAY!
CLICK THIS LINK to claim a BINGO Card
Enter your name, click Join Game
You will be assigned a code - REMEMBER THIS CODE!
Use your code to access your Bingo Card
Swing by the Engagement Lounge Game Room TODAY for the drawing of our Bingo numbers!
VACATION RECOMMENDATIONS
Let’s hear about your favorite vacation recommendations or locations! If your bestie was going to this location what would you tell them to do, see, or eat! Swing by the General Room on JULY 6!
WORLD CHOCOLATE DAY
Calling all chocolate connoisseurs to come celebrate World Chocolate Day on JULY 7! Let’s meet up in the Recipe Exchange Room and talk all things chocolate!
JULY 2: Bingo | Game Room
JULY 6: Vacation Recommendations | General Room
JULY 7: World Chocolate Day | Recipe Exchange Room
JULY 17: World Emoji Day | General Room
JULY 17: Spin-the-Wheel
KUDOSRecognition&
KUDOS FROM OUR PATIENTS & CLINICAL PARTNERS
VERONICA HAYNES
Patient shared that he has spoken with Veronica numerous times and described her as being far beyond efficient. He praised her professionalism, kindness, and extensive knowledge, stating that she truly knows her job and always delivers outstanding support. He emphasized that she is 100% polite during every interaction and consistently goes above and beyond to assist him. One of the most remarkable compliments he shared was that he immediately knows when he is speaking with Veronica simply by hearing her voice and recognizing her warm, caring disposition. Her positive attitude and dedication have left such a lasting impression that she has become someone he genuinely trusts and appreciates.
BRITTANY MOORE
Patient stated she spoke with a very kind young lady named Brittany M. on the phone and just wanted to let us know that she really took her time with her and went above and beyond helping her. Patient continued stating she hopes that Brittany realizes her kindness goes a long way.
EVELYN JASPER
The patient wanted to say that Evelyn was awesome. He stated she made the process very easy. He also wanted everyone to know Evelyn was wonderful and to give kudos to her!
CATHY RICHARDSON
The patient wanted everyone to know that we are so lucky to have an employee like Cathy. She states she was very thorough and went out of her way to help her. She wanted to tell Cathy, "Thank you for being absolutely awesome!"
ANTANEST SMITH
Patient wanted us to know how much she appreciated Antanest. She stated that Antanest listened to her from the beginning of the call and she wanted to make sure she let us know how nice Antanest was and the great service she provided.
TIFFANY WHITEHEAD
Tiffany was given a 5/5 star review for her service. Patient said she would give her 10!!! She shared that Tiffany was so polite and showed so much patience while praising Tiffany for her phenomenal work!
MISTIE PEARSON
Got a great call from a patient who admitted they were nervous about the process it would take to be seen. He said Mistie removed all of his worries and made everything so easy and pleasant. He added that Misite represents Vanderbilt well.
