ABOUT US
Technology has become an essential, irreplaceable component of doing business in the twenty-first century. And it’s very likely that your business isn’t technology. In order to maintain a working environment for you, your employees, and your customers, Vector Choice is the single-solution partner of choice for companies of all sizes.
Our clients appreciate that we have been in business since 2008, have a 24/7 support ticket system, and that we always have a REAL, fulltime technician on the other end of their questions.
We know you have a multitude of choices when it comes to your IT partner. We hope you’ll come to see that Vector Choice believes that IT MATTERS.
HeadquarteredinLubbock,TX
OurITservicesspantheentirenationfromour Lubbock,TXheadquarters.Beingalocalteam with a national reach helps Vector Choice developandmaintaincustomerrelationships domesticallyandinternationally.
Client Satisfaction
We consistently strive for the highest customer satisfaction rating and maintain ongoing training with our staff to deliver exemplary service to our clients.
Vector Choice Difference
We guarantee a responsive and reliable experience with seasoned experts stand ready for every touchpoint you have with us. Our team’s best-in-class solutions are tailored to your exact needs. By structuring our team around your uptime, help is always a call or click away exactly when you need it most.
Technical
A LETTER FROM OUR CEO
For over 25 years, I have proudly worked to build a business in an invigorating and ever-changing industry. Vector Choice is the culmination of these efforts, and I look forward to the opportunity of working with you.
Our team is comprised of knowledgeable, dedicated professionals focused solely on supporting your business technology, so you can focus on what matters most in your business and not the day-to-day tech. We select our partners with great care and vet only the best in the industry, which allows us to offer superior service at the best value to our clients
However, great technology is not about what goes on behind the scenes. It should be about how it works for you and if it allows you to focus on your greatest assets- your staff and your clients.
Vector Choice Offers:
• Best-in-Class Service
• Unprecedented Tenure in the Industry – Over 25 Years and Counting
• Local Feel, National Reach
• Expertise with Companies of all Sizes
• CEO and President Both Nationally Recognized Experts in the Technology Industry
We know that the most important member of our team is you and we would be honored to be considered as your partner for all of your business technology needs.
Sincerely,
Will Nobles, CEO
WHAT WE DO
MANAGED IT SERVICES
It’s the lifeblood of our business and yours. By outsourcing your information technology, Vector Choice is in control of problems before they even happen. We have customized solutions that meet the needs of clients of all sizes. Outsource your IT to Vector Choice and get rapid, reliable support that keeps your business running with no downtime and no worries.
M365, G-SUITES, SaaS
From Microsoft 365 and Google Workspace to any specialized SaaS (Security as a Service) tool your team relies on, Vector Choice handles setup, security, and continuous management providing proactive monitoring and rapid support that keep every platform synchronized, productive, and error-free.
VOIP PHONE SYSTEMS
Yesterday’s landlines chained conversations to a single desk; today’s cloud-based VoIP from Vector Choice puts your office extension in your pocket. Our solution delivers crystal-clear calls through intuitive desktop and mobile apps, so you can switch from laptop to smartphone without missing a beat whether you’re in the office, a client site, or the airport gate. The result is always-on availability, effortless scalability, and the flexibility to collaborate from anywhere your business takes you.
COMPLIANCE
Vector Choice's Compliance Services help businesses mitigate risks, enhance security, and protect their reputations by ensuring adherence to key regulations like HIPAA, CMMC and PCI DSS. With expert guidance from our security and compliance team, we simplify the complexities of regulatory requirements, assessing your needs and implementing effective strategies. By complying with frameworks like NIST, SOC, and FedRAMP, we strengthen your cybersecurity posture, reducing the risk of breaches and penalties. This allows your business to focus on growth while we handle the regulatory challenges, ensuring you remain secure and compliant.
CYBERSECURITY
Network breaches, social-engineering scams, and Business Email Compromise open the door for cybercriminals to harvest emails, client records, and financial data. Stolen information is then traded on the dark web, the underbelly of the internet. Vector Choice closes every gap with layered defenses: continuous network monitoring, advanced intrusion detection, rapid incident response, and employee training that stops phishing tactics before they succeed. Your data stays secure, private, and firmly under your control.
SO MUCH MORE
CTO Outsourcing
We step in as your Chief Technology Officer sitting at the leadership table, mapping strategy, overseeing vendors, and safeguarding budgets. With Vector Choice acting as your CTO, you gain executive-level tech vision without the full-time payroll cost.
Internet
We shop carriers, negotiate rates, and benchmark performance so you lock in the fastest, most reliable connectivity for less. One point of contact, zero surprises just bandwidth that keeps pace with your business.
Software Development, Cloud Consulting, and more...
Need an app, platform, integration, or cloud strategy? We scope your goals, deliver expert cloud consulting to design the ideal architecture, vet top developers, and manage the selection process end-to-end so you get the right solution the first time, without the hiring headache. If any technology challenge arises, we’ll pinpoint the fix or assemble the team that can.
OUR PROCESS AND GUARANTEES
OUR PROCESS
Our clients consistently say that partnering with Vector Choice feels effortless because clear, consistent communication is the cornerstone of every project and it’s baked into our documented process and service guarantees. From the initial introduction to final implementation, we map out each step, set response-time commitments, and provide real-time progress updates, remaining instantly reachable for questions. Even when brief interruptions are unavoidable, our proactive guidance keeps you informed and confident, ensuring a smooth transition and a stress-free partnership.
1
Initial Meeting to Uncover Your Needs
We utilize a consultative approach to help you determine your unique technology needs. Our team listens and works to establish a true relationship with our clients.
4
Onboarding
Once the agreement is signed, we will schedule a call with your teams onboarding or project timeline. Our technicians implement the transition, install hardware, and handle any initial questions
2
Business Technology Assessment
Our assessment will deliver a customized report of your individual environment and potential ways we can help.
3
Present Findings and Sign Off on Proposal
Based on our recommendations from your assessment, you will receive a scope of work proposal. If you see Vector Choice as your ultimate technology partner, simply sign and we will begin working immediately.
5
Attentive Service and Quarterly Meetings
You will always reach a live technician when calling for service. We will also hold regular meetings to ensure that we remain in touch with your needs.
6
Improvement
Our team tracks performance metrics, reviews feedback and fine-tunes your environment in scheduled optimization sessions. The result? Systems that keep getting faster, safer, and smarter so your business does too
OUR SERVICE GUARANTEES
Our guarantees are only as good as our ability to deliver on them, which we have proven time and again that we hold true to our promises. The truth is, we hope you never have to use them, but if you do, we will be the partner you can count on to make your business whole again.
WE KEEP THE PROMISES WE MAKE. ALWAYS. You’ve likely been burned before by promises made but not kept, and we understand! We’ve built our business by keeping the foundational promises that we make. Every. Single. Time. Trust is not easily earned in our business, and we will continue to work throughout the process to prove that we are even better than you hoped we’d be.
NO ONE WANTS TO BE IN SECOND PLACE. EXCEPT THE PERSON IN SECOND PLACE.
We strive to offer best-in-class service because that’s what it takes to stay at the top. Our client roster reflects our progress: we don’t just win new accounts we aim to retain them year after year by honoring every commitment and promise. This dedication turns one-time transactions into enduring partnerships and is a big reason clients consider us among the best.
OUR FOUNDATIONAL GUARANTEES
YOU WILL ALWAYS RECEIVE A LIVE TECHNICIAN WHEN YOU CALL FOR SERVICE
WE ALWAYS COMMIT TO PROTECTING THE PRIVACY OF YOUR INFORMATION
OUR TICKET SYSTEM ENSURES YOU WILL NEVER HAVE TO REPEAT YOURSELF
YOU ALWAYS HAVE A 90-DAY MONEY-BACK GUARANTEE, DESPITE CONTRACT LENGTH NO HASSLES, NO PROBLEMS.
OUR TECHNICIANS WILL STRIVE TO ALWAYS BE ONSITE AND TIMELY TO RESPECT YOUR RESOURCES
FREQUENTLY ASKED QUESTIONS
WHY SHOULD I HIRE AN IT COMPANY?
It all depends on what your needs are. Some companies just want additional resources when it comes to simple solutions like their phone systems. Some need far more support with data storage, monitoring, and technical assistance. And some even HAVE an IT department or dedicated person on staff, but find that it’s financially more beneficial to outsource than to hire additional full-time staff. The truth is, maybe you DON’T need to hire an IT company, but we promise, we’ll be the first to tell you.
WHAT IS THE DIFFERENCE BETWEEN
“MSP” AND “MSSP”?
MSP stands for Managed Services Provider. MSP is just a fancy way of saying that one company manages several of your technology services--hosting your email or phone, maintaining hardware like servers or laptops, or even more complex solutions like building software. MSSP stands for Managed Security Services Provider. offering security services like dark web monitoring, data recovery if you were ever hacked, and other security services that maintain the safety and integrity of your company’s technology environment. Here at Vector Choice, we are both.
OUR COMPANY IS VERY SMALL/LARGE. WILL YOU BE ABLE TO SUPPORT US?
We have 1,000+ person, multi-national clients all the way down to a five-person law firm. Our philosophy is that size doesn’t matter, but service does. We are able to adapt to your needs and requirements based on how you feel we can serve you best. Our staff of technicians is accustomed to quick-response for new installations and service requests because at the end of the day, it doesn’t matter what service you offer if you don’t do it well. Vector Choice specializes in best-in-class service no matter the size of our clients.
WE ARE UNHAPPY WITH OUR CURRENT MSP.
HOW HARD IS IT TO SWITCH?
Disruption is never pleasant, but a short adjustment period beats years of lingering frustration. We ease that transition with clear, proactive communication and hands-on guidance at every step. On-site technicians work alongside dedicated sales and service contacts, surrounding you with support so you arrive on the other side smoothly and worry-free.
WE HAVE SPECIFIC COMPLIANCE REQUIREMENTS.
CAN YOU HANDLE THOSE?
HIPAA, FTC Safeguards, PCI, CMMC...the list will forever go on and we have experience with them all. Data security is of the utmost importance to us and we help our clients navigate the intricate waters of achieving and maintaining compliance no matter which rules you need to follow.
WHAT MAKES VECTOR CHOICE THE BEST CHOICE FOR IT SUPPORT?
Vector Choice first learns how your business works, then handles the tech for you. We guard Microsoft 365, Google Workspace, and other apps, block hackers, and fix problems fast. Even tough computer issues feel easy because we explain them in plain words and solve them right away. You get clear answers, quick help, and more time to focus on your job.
WHAT CERTIFICATIONS AND QUALIFICATIONS DO YOUR TECHNICIANS HOLD?
Our technicians hold a wide variety of certifications such as Microsoft, Cisco, ITIL, SOC, Security + , Network + and more. These certifications demonstrate credibility and competence.
CAN YOU SCALE WITH US AND IS YOUR CONTRACT FLEXIBLE?
Scaling with your business is what we do best. Vector Choice supports multi-location environments, and our cloud-first tools let us add or remove users, offices, or entire service lines in hours so your IT footprint grows (or shrinks) at your pace. Just as important, our plans are flexible: we fine-tune service tiers, response levels, and pricing to match your goals and budget, and every agreement includes a 90day opt-out, no matter the contract length. As your needs change, we adjust coverage—no long-term lock-in, just the right support for your business at every stage.
WHAT IS YOUR AVERAGE RESPONSE AND RESOLUTION TIME?
Our help desk answers in about 1.5 minutes on average. That lightning-fast pick-up means problems are tackled almost as soon as you report them, slashing costly downtime and keeping your team productive. The same technician who takes your call owns the ticket through resolution, using remote-access tools and documented fix guides to close most issues during that first session. In short, you spend less time waiting, less time explaining, and more time getting work done.
CLIENT FEEDBACK
OUR CLIENTS
Our clients are our first priority and the driving force behind the future of our business. We are grateful for their praise and strive to provide continued excellence to maintain their trust year after year.
We serve CPA firms, healthcare providers, law firms, manufacturing companies, and various other industries. Beyond these vital sectors, our clients include national corporations, private companies, engineering consulting firms, local government agencies and authorities, universities, and more. Any business, any size Vector Choice has you covered.
I have been fortunate to have worked with this team and have experienced helpful and knowledgeable team members. Their honesty and integrity is impeccable. I recommend their expertise with confidence to anyone who has asked.
Paula Yellow House Dental & Implant
”Since enrolling in Vector Choice's managed IT services program, we have experienced a significant increase in the protection of our client information. Vector Choice continuously implements improvements to ensure our network remains secure. Their team genuinely cares about our business's growth and adapts their services to keep up with our evolving needs. Their timely response and the wide range of knowledge their technicians possess are crucial in keeping our business running smoothly."
Karen D. Williams & Co
Without a doubt the single biggest benefit to Fastax since moving to Vector’s managed services is peace of mind. We really care about the security of our customer’s private information. Many of our customers are also our friends so employing a good security network goes way past compliance. We did it because it was the right thing to do. Vector Choice is proving they do more than just sell the product. They have proven that they are a very responsive organization with real people responding to real issues.
Marche Fastax
”I have been a client of Vector Choice for 7 years, and the most important benefits they have provided me are securing my electronic data and ensuring my systems are always online and available. In my industry, I depend on Vector Choice to make sure that data is secure. Additionally, Vector Choice keeps my mobile and laptop systems working smoothly, making it easier to meet the needs of my clients whenever they may arise. I can confidently say that paying money now to ensure your data is secure is much better than spending more money later responding to a data breach!"
Jason Dragon Projects
Vector Choice is the type of company I want to do business with. They brings a lot to the table. Other companies can be limited in the services they offer along with a slow response time to service requests, which was one of my main concerns in the beginning. As I made my inquiries, all roads kept leading to Vector Choice. I knew once I met with Will that this was the right decision.
Blonnie
Blinds By Noon and Shutters Real Soon
”One of the biggest benefits of having Vector Choice as our IT team is the accessibility of their Support Team at the help desk. There are multiple ways to reach them, with a tech always answering the phone. The skill level and abilities of the Support Team is unlike any other IT firm we worked with previously. They are superbly trained and extremely helpful with all our requests.
Georgette
Bradfield Richards
and Rhodes
The vital function of our department within our community demands a reliable support and infrastructure. The readily available and knowledgeable support from Vector Choice has enabled our Fire Department to support the community’s needs better and faster than ever before. Any company that requires consistent and dependable support would be crazy not to give Vector Choice a try!
David
West New Bern Fire Department
”You’ve got an outstanding team there!! We are extremely happy with our move to Vector and have every confidence that you will have us all straightened soon – not an easy task.
Kate Blue Arbor
Their techs are the BEST!! They worked with me almost around the clock to get a domain registrar transfer completed. They were efficient, willing to problem solve and do whatever it took to get the domain back. I can't thank them enough!.
Courtney Jerry Pair
