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Residents News 69 | AUTUMN 2026

A Fabulous Summer of Fun Page 9

A Look at Repairs Feedback Page 7

Dates for Your Diary The Contact Centre is closed on the third Wednesday of each month from 8:45am to 11:00am to allow our team to attend a scheduled meeting. If you have an emergency repair, please call our Repairs Line on: 0800 542 8904

Resident Events Our Community Engagement Team will be hosting a variety of resident dropins, information sessions and events in our communities and online over the upcoming months. The latest details, including dates and locations, can always be found on our events calendar: fairhive.co.uk/events

Migraine Trust Awareness Session OCTOBER

2026

Update on Shopmobility Aylesbury Shopmobility Aylesbury has moved to a new site, whilst remaining in Aylesbury town centre.

Shopmobility will no longer operate from Upper Hundreds multi-storey car park. The service will continue as normal with their opening times continuing to be Monday to Friday, 09:30 to 17:00 and equipment availability will remain the same.

The new Shopmobility site is easy to access and clearly signposted. It is on the ground floor of the car park, in the former ticket office to the right of the vehicle entrance. If you would like help planning your visit, please contact the Shopmobility team before you travel by calling 01296 336725 or emailing shopmobility.av@buckinghamshire.gov.uk Please note: This service is provided by an external organisation and is not operated by Fairhive. Residents should contact the organisation directly for eligibility criteria, advice and support.

Location: Fairhive Office

Let’s Talk – Community Resilience and Emergency Preparedness DECEMBER

The Shopmobility service will be based at:

Level 1, Friars Square Multi-storey Car Park, 29 Station Way, Aylesbury, Buckinghamshire, HP20 1RU.

Time: 13:00 - 14:30

2026

Time: 13:00 - 14:30 Location: Fairhive Office

If you are interested in attending either of these events, please email hello@fairhive.co.uk for more information.

STAIRs

(Social Tenant Access to Information Requirements) are coming, please check our website for updates.

In This Issue P4 Resident Forum

P11 Great Gardens Competition P11 How Would You Replace Your Belongings if They Were Damaged? P12 Autumn Safety Starts at Home

Making it Easier to Receive and Save Your Rent Statements

Need a Repair? Here’s What to Expect

Latest Tenant Satisfaction Measures

How to Prepare for an Emergency

Could You Help to Save Lives

P15 Don’t Let Damp and Mould Take Over Your Home

Summer Fun 2026 - Another Summer to Remember

P15 Supporting a Star Performance for a Worthy Cause

P10 Improving Residents News

P13 Meet Your Estate Services Team P13 Meet One of Our Resident Volunteers P14 Housing Disrepair Claims – Don’t Get Caught Out

P16 It’s Puzzle Time!

Dear Resident As Assistant Director of Property at Fairhive, I’m pleased to introduce our autumn issue, which focuses on keeping you informed, supported and connected to the services that matter most to you and your home.

Residents Forum members, there are lots of ways your voice is shaping our services. You can also meet our Estate Services Team and find out more about the work they do to keep our communal spaces safe and looking their best.

In this edition, we’re sharing important guidance to help you stay safe and comfortable. You’ll find advice on scam awareness and how to protect yourself from disrepair claim companies, along with practical information on identifying damp and mould and how to report any concerns. We’ve also included details of our ‘Report a Repair’ process in this issue, including what you can expect from us every step of the way.

There’s plenty to inspire you too, including some of the fantastic winning entries from this year’s Great Gardens Competition. Be sure to check out key dates for your diary so you don’t miss what’s coming up in your community.

You’ll find an update from our Complaints Team that delves into the figures we report on regarding customer satisfaction with our maintenance and repairs service and how we use this data to help us improve our services. Throughout this issue, we continue to highlight the many ways you can get involved as a resident. From volunteering opportunities to an update from your

Finally, we’ve listened to your feedback about Residents News through conversations with involved residents and feedback gathered through our online surveys. As a result, we’ve made some changes to improve how we share information with you, so take a look inside to see what’s new. I hope you enjoy reading this edition and find it helpful and informative as we head into the autumn months.

Andrew Rysdale Assistant Director of Property

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Resident Forum We enjoy keeping you up to date with our activities and hope you look forward to reading them.

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Voids (empty properties) and lettings Your Resident Review Group were asked to investigate how we could improve this service, and two of our panel members were given the opportunity to visit and inspect a property before it was offered to the new resident.

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Your Resident Forum members have been busy working on a range of exciting projects, some of which we are eager to share with you here:

Aids and adaptations

A study was carried out by our Resident Scrutiny Review Group to see where we could improve the services for both residents and employees. We found that residents on waiting lists for major adaptations were unhappy at being left with little information on when their works would be carried out, and that the advice provided was inconsistent.

Following our recommendations we are pleased to tell you that everyone on the waiting list for major adaptations will be updated every three months on how their application is progressing. We discovered that all works costing up to £2000 come under minor aids and will be carried out in a relatively short period of time, which puts Fairhive in a better position than most housing associations who only offer £1000.

From a survey sent out, we discovered that some new residents had either not read the Lettable Standards leaflet, were unaware of it, or they had not understood the importance of the information. Our recommendations were that the Lettings Officers would ensure that the Lettable Standards information was understood by all new residents, a cost analysis will be undertaken to assess the feasibility of translating the leaflet and, if viable, a QR code will be added to the leaflet to provide access to translated versions. Employees will receive additional training to provide clearer information during viewings. There will also be a questionnaire included in a Lettings Survey that will be sent out to the new residents once they have moved in.

Fairhive partner breakfast - keeping in touch

On Friday 1 May, your Resident Forum were invited to the Fairhive partner breakfast in The Norman Bragg Studio at The Waterside Theatre. Our Vice Chair, Gail, was invited to give a speech on how and why we volunteer. She explained to the partners what we do and how other residents can get involved, including how we work together with Fairhive employees to make improvements for everyone.

Taking part in the interviews for new Board members

Mike, a Resident Forum member, was pleased to have been given a rare opportunity to sit on the interview panel for the hiring of new Board members. He asked questions and provided his feedback on the candidates afterwards. He felt it to be a great honour to be valued in this way.

5 Fairhive Anti-Racism Group’s Cultural Day

The Anti-Racism Group held their first Cultural Day on Wednesday 1 July, where Sonia, an active and dedicated member, represented the Resident Forum. The group stands firmly against racism in all forms and is committed to a zero-tolerance approach. Stories were shared about employee culture and heritage as well as providing information on racism and misconceptions.

A local pastor and doctor shared about his role, and his family’s role, in the Caribbean community. Everyone invited was encouraged to attend wearing their cultural clothing and to bring a sample of their own traditional food for everyone to taste and enjoy. The Fairhive team hope to provide more cultural days in the future for employees and involved residents. You can read more about the Culture Day on the Fairhive website: www.fairhive.co.uk/news/celebratingdiversity-at-our-first-culture-day-2523

Update: The Resident Policy Review Group are now The Policy Collaboration Group (PCG):

A long-term member of the Policy Collaboration Group, Michael, provided us with some updates and an insight into what this group does:

“The PCG are responsible for checking the various policies that Fairhive are required to produce, these include any changes to the law. They ensure the policies include all information required and that it is clear and easy to understand. That both layout and structure are easy to follow, and language is appropriate for residents, suggesting improvement as they feel necessary.”

Policies that the PCG have recently been working on are: • Code of Conduct

• Professionalism and Customer Care Policy

• Complaints, Compliments and Compensation Policy You can find these policies and more on the Fairhive website: www.fairhive.co.uk/policies

Celebrating Volunteers’ Week

As part of celebrating the week we, and other resident volunteers, were invited to give a discussion on why and what motivated us to become a volunteer. These discussions were made in person at the offices, then online and were well received. We were then to invited to a wonderful afternoon tea in the Board Room where we were able to meet and have informal chats with other volunteers. We were well looked after by Fairhive employees and would like to thank everyone involved in preparing this for us.

We’re making it easier to receive and save your rent statements. Receiving your rent statement by email means you’ll receive your statement quickly and securely, without having to wait for the post. Your statement will be sent securely from no-reply@viewmydoc. myaceni.co.uk and protected by a password,

which is your postcode, this all helps to keep your information safe. Your document will be available to view for 28 days so it’s important that you save your statement into your own files for safekeeping.

Sending resident communication via email helps reduce paper use and supports our commitment to being more environmentally responsible.

Don’t forget to keep your email address up to date so we can send your statements by email.

? r i a p e R a d e e N o t t a h Here’s W t c e p x E

Keeping you updated We appreciate how important it is to know what’s happening with your repair.

That’s why we’ll keep you informed with text message updates, including: • appointment confirmations;

• a reminder the day before your visit; At some point, every home needs a little care. Whether it’s a dripping tap, a faulty lock, or something more urgent, our team of skilled Operatives are here to help make the repairs process as simple and stress-free as possible.

Reporting a repair If you need to report a repair, simply call 0800 542 8904. This number is available 24 hours a day, seven days a week. You can ring this number out of hours for emergency repair call outs.

• a notification when your Operative is on their way. After the appointment, we’ll also send you a feedback request so you can tell us about your experience.

To receive these updates, please make sure your contact details are up to date and that you’ve given us permission to contact you by text.

Working together

Residents can also report repairs online through My HomeHub: www.fairhive.co.uk/my-homehub.

Providing a great repairs service is a partnership. We ask residents to:

Once you’ve let us know about the issue, we’ll arrange for a qualified tradesperson to visit your home and assess the problem.

• help keep homes in good condition,

What happens next? When you report a repair, you’ll be offered an appointment and receive a text message confirming the next steps. Depending on the type of repair:

• one of our operatives may attend; or

• a specialist contractor may be appointed by us, and they’ll contact you directly to arrange a convenient appointment. Our aim is always to fix the issue on the first visit wherever possible. If additional parts or follow-up work are needed, the tradesperson will explain why and arrange another appointment with you.

• report repairs as soon as possible,

• provide access when appointments are arranged, • allow access for annual gas safety inspections where applicable.

By working together, we can resolve issues quickly and help keep homes safe, comfortable and well-maintained. Need to report a repair? Call 0800 542 8904

Or visit My HomeHub today.

Repairs Matter: What Our Latest Tenant Satisfaction Measures Tell Us Our homes are among the most important parts of our daily lives, so when something needs repairing, residents rightly expect a service that is reliable, responsive and easy to access. Our latest Tenant Satisfaction Measures (TSMs) provide valuable insight into how residents feel about our repairs service and the impact it has on their overall customer experience. The TSMs are a national set of measures introduced by the Regulator of Social Housing to help residents understand how well their landlord is performing. One of the key areas assessed is how effectively landlords keep homes in good repair, making repairs a vital part of the overall resident experience. The results show that repairs continue to be one of the services that matter most to residents. Feedback that we have gathered through independent resident surveys highlights that many residents have noticed improvements, particularly in repairs, communication and the condition of their homes. Residents often described feeling supported and appreciated the positive changes they had seen.

Residents told us they want repairs completed more quickly, with clearer updates on progress, and better communication throughout the process. When repairs take longer than expected or residents are unsure what is happening next, it can affect confidence in the service and overall satisfaction. Resident feedback continues to play an important role in shaping improvements to our repairs and maintenance service. In response, we have asked our Resident Scrutiny Review Group to review our contractor processes, helping us strengthen the communication between Fairhive, our contractors and residents, while ensuring contractors work in line with our Vision and Values. We are also working closely with our Contact Centre colleagues to improve how we keep residents updated, including exploring ways to enhance communication through My HomeHub. In addition, we are continuing to recruit qualified Operatives to build a fully staffed team, helping us remain responsive and deliver repairs more efficiently and effectively for residents.

However, the findings also demonstrate that repairs are about more than simply fixing a problem.

You can read the full report on our website (www.fairhive. co.uk/annual-reports). Scroll down to our TSMs section and you’ll find our 2025-2026 report link.

How to Prepare for an Emergency Having an emergency grab bag prepared is one of the most important steps you can take to protect yourself and your family during an emergency or evacuation. Here’s why it matters.

• Important documents e.g. passports, birth certificates, insurance details, repeat prescriptions etc • Mobile phone chargers or power banks

Saves Critical Time

Supports Family and Dependents

Reduces Stress and Panic

Improves Overall Preparedness

Emergencies like fires, floods, or chemical incidents often require you to leave immediately. A grab bag eliminates the need to gather essentials in panic. In high-pressure situations, people can forget important items. Having a pre-packed bag means clear thinking isn’t required in the moment. It helps you stay focused on getting to safety in the event of being evacuated from your home

Ensures Access to Essential Supplies

Your grab bag should include things needed to survive for at least 72 hours, such as: • • • • •

Water and non-perishable food First aid supplies Medications Warm clothing or blankets Battery powered or wind-up torch

If you have children, elderly relatives, or pets, you can include their specific essentials (e.g. baby supplies, pet food). This reduces additional risks or suffering during evacuation. Having a grab bag is part of a wider emergency planning mindset.

• It encourages thinking about risks in advance

• It complements evacuation plans and meeting points

• It increases resilience and confidence during emergencies For more information, please visit the Bucks Council website: www.buckinghamshire.gov. uk/health-care-and-community/communityand-safety/community-resilience/

Could you help to save lives? Medical research can lead to life-changing treatments, better investigation tools, improved prevention strategies, and enhanced quality of life for people worldwide. Taking part in research is crucial, as it provides information to advance medicine and improve the health and care provided by the NHS. We’ve partnered with the Buckinghamshire Health Research and Innovation Centre in Stoke Mandeville,

who have a number of research programmes available for you to get involved in – find out more below.

IBHO (Improving Black Health Outcomes)

Minority ethnic groups living in the UK face ongoing health inequalities for several reasons. Prioritising and improving research that serves these communities could be transformational for underserved groups in terms of improving health and wellbeing, social outcomes and quality of life.

They are inviting those who self-report as black with and without health conditions as well as patients of any ethnicity and age with sickle cell disease to join the programme.

Their contribution will help improve understanding, treatment and ultimately outcomes for all individuals affected. You can find out more about their research by visiting the website: bhtresearchandinnovation.org.

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Throughout July and August, our residents had the opportunity to take part in a variety of exciting days out, each carefully chosen to offer something different while encouraging connection with parents about our services. The programme started with a day at Thomley, where children of all abilities could explore, play and build confidence in an inclusive setting. Residents also enjoyed the popular Gallop and Groom experience at Horsewyse, giving children the chance to learn about caring for ponies and try horseriding. Following its success last year, we were pleased to put on a trip to Whipsnade Zoo, offering families the chance to discover wildlife and enjoy a fun-filled day out together, while a new addition to the programme, Gulliver’s Land, brought even more excitement with rides, attractions and entertainment designed especially for our younger residents.

This summer, our Community Engagement Team once again brought families together through our much-loved Summer Fun programme.

Beyond the activities, Summer Fun continues to demonstrate the importance of creating opportunities for families to connect with one another and us as a housing provider. The programme is about far more than days out; it is about giving families experiences they can enjoy together without the financial pressures that holidays can often bring. As always, demand for places was incredibly strong, reflecting just how valued these events have become. We would like to thank everyone who registered their interest and all those who completed our resident surveys, helping us shape future activities and services. We are already looking forward to building on this year’s success and bringing even more exciting opportunities to residents in the future. Thank you to everyone who helped make Summer Fun 2026 another wonderful celebration of community, family and fun.

, We Did You Said

g n i v o r p Im s t n e d i s e R News Listening to your feedback is an important part of making sure Residents News provides the information that matters most to residents. Following feedback received last year, we’ve been working hard to make a range of improvements to help keep residents informed, supported and connected.

Changes we’ve made include: • Introducing complaints case studies that explain what happened, how the issue was resolved and what we learned. The first case study featured in the summer edition of Residents News, and future case studies will also be shared on our website. • Highlighting key articles in Residents News on social media and our website to encourage more residents to read important updates, such as our Annual Report. • Expanding support information to cover a wider area beyond Aylesbury, sharing details of Community Hubs, foodbanks and other local support services in neighbouring counties on our website. • Creating a Frequently Asked Questions (FAQs) feature, developed by our Contact Centre using some of the questions residents ask most often. This was featured in the spring edition of Residents News.

• Sharing more advice to help keep residents safe, including articles on scam awareness, home contents insurance, legionella prevention and free home fire safety visits. • Including more positive community stories, celebrating resident successes through Tuition Plus, Boost Your Potential, the Great Gardens Competition, our equality, diversity and inclusion work, and the contributions of resident volunteers. • Showcasing our support services more regularly, alongside practical moneysaving advice. • Introducing a contents page to make Residents News easier to navigate and cater for different reading styles. • Making printed copies available in communal areas to help more residents access Residents News. If you would like to receive a printed copy of Residents News, please email hello@fairhive.co.uk. You can also read previous editions online at: www.fairhive.co.uk/news-from-yourneighbourhood.

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with our Great Gardens competition!

Our Great Gardens competition returned this year with another fantastic collection of entries, and we’d like to thank all the residents who shared their gardens with us.

Residents across our neighbourhoods showcased their passion for gardening, transforming outdoor spaces of all sizes into places to enjoy. Whether growing fresh produce, supporting local wildlife or creating beautiful areas for neighbours to gather, everyone who entered demonstrated the positive impact gardening can have on our communities.

As always, our judges had the difficult task of selecting winners from a very strong field. The standard of entries was exceptionally high, making the final decisions tough. Our winners received gardening vouchers to help them continue developing their outdoor spaces and support their love of gardening. Congratulations to all our winners and finalists and thank you to everyone who took part. Every entry helps make our neighbourhoods greener, brighter and more welcoming places to live. Your enthusiasm and commitment continue to inspire us, and we look forward to seeing even more fantastic gardens next year.

How Would You Replace Your Belongings if They Were Damaged? We would like to remind residents that as a landlord, we do not cover your contents as part of your tenancy agreement, your personal belongings in your home are your responsibility. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged, or stolen. If your property had water damage, may be from a neighbouring property, how would you replace your damaged goods? This could lead to huge financial pressures if you are not insured. Thistle Tenant Risks and Great Lakes Insurance UK Limited provide the My Home Contents Insurance Scheme, a Tenants Contents Insurance policy designed for tenants living in social housing.

They have a convenient ‘Get a Quote’ option on their website, making it easy for you to obtain a quote and purchase contents insurance online. There are various comparison sites on the internet that can provide you with a free quotation, to help you make an informed decision on which one is right for you. Call Thistle Tenant Risks on 0345 450 7288 or visit www.thistlemyhome.co.uk to request a call back or try their new ‘Get a Quote’ online feature.

Don’t delay get protected today for peace of mind.

The National Housing Federation works in partnership with Thistle Insurance Services Ltd. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority Firm Reference Number 310419. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.

Autumn Safety Starts at Home Fireworks, candles and festive sparkle Bonfire Night and the festive season are highlights of autumn and winter, but they also bring an increase in accidental fires. Whether you’re lighting a candle, putting up decorations or enjoying fireworks, keep safety in mind: • never leave candles unattended,

• keep candles away from curtains, furniture and decorations,

As the nights draw in and we spend more time at home, autumn brings a few extra safety risks. From fireworks and festive decorations to candles and charging devices, many of the things we enjoy during this season can become fire hazards. A few simple checks can make a big difference.

• check festive lights for damaged wires or plugs, • switch lights off before going to bed or leaving home,

• never use fireworks in communal areas, balconies or near buildings,

• keep children and pets safely away from fireworks and sparklers. A good rule to remember, if you’re leaving the room, switch it off, blow it out or unplug it.

Don’t let fire take you by surprise

Charge safely

Most fires start unexpectedly and can spread in minutes. Your smoke alarm is your first line of defence, so now is the perfect time to make sure it’s working.

Phones, tablets, e-bikes, e-scooters and other rechargeable devices are part of everyday life, but faulty batteries can cause serious fires.

Take a moment to:

Stay safe by: • using the correct charger for your device,

• test your smoke alarms, • replace batteries if needed, • report any faults to us as soon as possible, • make sure everyone in your household knows how to get out in an emergency. If you live in a block of flats, keeping communal areas clear is just as important. Corridors, stairwells and exits must always remain free from bikes, prams, scooters and other belongings so everyone can leave safely in an emergency.

• charging on hard, flat surfaces, • unplugging devices once charged, • never charging batteries overnight while you’re asleep, • keeping chargers and batteries away from escape routes, • charge e-scooters outside at a dedicated charging point. • If a battery becomes hot, swollen or damaged, stop using it immediately.

Meet Your Estate Services Team If you live in a block or at one of our Independent Living Schemes, you may have noticed a change to the job titles displayed on noticeboards in your building. Our employees previously known as our Caretakers are now called Estate Officers, and the team is led by our Estates and Contracts Manager. While the name has changed, the team’s commitment to residents remains the same, helping to keep our estates safe, well maintained and welcoming places to live.

Why has the name changed? The title change better reflects the work the team carries out every day. Although the role has historically been referred to as a caretaker service, the responsibilities have evolved significantly over time. Estate Officers are not primarily responsible for cleaning or grounds maintenance, as these services are delivered by specialist contractors. Instead, their focus is on inspecting communal areas, monitoring health and safety standards, and ensuring that any issues are identified and addressed quickly.

Their responsibilities include carrying out regular health and safety inspections, identifying hazards and reporting repairs and monitoring communal areas and shared spaces. Estate Officers are often the Fairhive team that residents see most regularly, making them an important point of contact within our communities. Whether they’re carrying out inspections, reporting repairs, working with contractors or helping residents find the right support, our Estate Services Team plays a vital role in keeping our communities safe and well managed.

What do Estate Officers do? Each Estate Officer is responsible for a large patch of around 50 blocks and approximately 400 properties. Every month, they carry out detailed inspections of communal areas and complete safety checks to identify any concerns that could affect residents.

Say hello

If you see your local Estate Officer while they’re out and about, please feel free to say hello and let them know about any concerns relating to communal areas.

Meet One of Our Resident Volunteers I’m Jeremy, and I’m part of the Influencer Group. How long have you been a volunteer with Fairhive? I’ve been a volunteer for about three years.

Why did you become a more involved resident, and why do you continue? I wanted to get more involved in my community and get to know the employees at Fairhive, and how they work with residents.

What do you enjoy most about volunteering?

Getting out and meeting like minded, friendly people. It’s always a good atmosphere, and the pizza is a great bonus!

Why should other residents consider volunteering?

To help Fairhive understand what the community needs.

Housing Disrepair Claims – Don’t Get Caught Out Like us, many landlords are still seeing reports of so-called “no win, no fee” claims firms contacting residents by phone, text, social media, or even doorstep visits. These companies often ask whether you have any outstanding repairs and may offer to help you secure compensation.

How the scams work Some claims management companies and legal firms target residents with promises of compensation for repairs or maintenance issues. They may encourage you to report a repair while simultaneously signing paperwork to pursue a disrepair claim. Their main aim is often to make money from the claim process rather than help resolve the issue. In some cases, residents who sign agreements can find themselves liable for fees if they later change their mind or decide not to proceed.

Warning signs to look out for Be cautious if someone: • contacts you unexpectedly about outstanding repairs, • claims they can guarantee compensation, • pressures you into signing paperwork immediately, • says they are working with your landlord without providing proof, • visits your home unannounced to discuss a claim.

Remember, you are never under any obligation to continue a conversation. If you have an outstanding repair - talk to us first The best way to get repairs resolved is to report them directly to us.

If you need to report a repair Please use the My HomeHub app, email contact@fairhive.co.uk, or call our 24-hour Repairs Line on 0800 542 8904. If you’re unhappy with how a repair has been handled, we want to hear from you. You can raise a complaint through our online complaints form at www.fairhive.co.uk/complaints so we can investigate and put things right.

Help us stop the claims culture Every pound spent defending unnecessary legal claims is money that could otherwise be invested in improving homes and services for residents. By reporting repairs directly and speaking to us if you have concerns, you’re helping ensure resources are spent where they matter most – maintaining and improving homes rather than funding legal fees.

Don’t Let Damp and Mould Take Over Your Home Damp and mould can affect any home, but there are simple steps you can take to reduce the risk. Condensation is one of the most common causes. It forms when warm, moist air from activities like cooking, showering and drying clothes indoors meets colder surfaces such as windows and walls.

To help prevent condensation and mould: • use extractor fans in kitchens and bathrooms and leave them running for a short time after use, • open windows regularly or keep trickle vents open to improve airflow, • close kitchen and bathroom doors when cooking or bathing to stop moisture spreading around your home, • avoid drying clothes indoors where possible. If you do need to dry them inside, use a well-ventilated room,

• wipe away excess moisture from windows, windowsills and other surfaces, • leave a small gap between furniture and external walls to allow air to circulate. • Keeping your home at a consistent temperature can also help. Rather than turning the heating on for short bursts, try to maintain a steady temperature where possible. This helps reduce cold surfaces where condensation can form while also making your home more comfortable.

We’re here to help We take damp and mould seriously and will investigate and support residents where needed. Please contact us if mould keeps returning, your heating or extractor fans aren’t working, or you notice signs of damp or leaks. For more information, practical advice and how to report damp and mould, visit our website: https:// www.fairhive.co.uk/ condensation-and-mould

Supporting a Star Performance for a Worthy Cause We were delighted to sponsor FAME The Musical at Aylesbury Waterside Theatre, presented by Florence Nightingale Hospice Charity.

Florence Nightingale Hospice Charity, supporting end-of-life and palliative care services for people and families across Buckinghamshire.

The spectacular production brought together more than 100 talented young performers from across the region, showcasing their hard work, creativity and passion on stage. As well as entertaining audiences, the performances helped raise vital funds for

It was wonderful to see the community come together in support of such an important cause and to celebrate the achievements of the cast, crew, volunteers and supporters who helped make the show such a success.

A huge congratulations to everyone involved for delivering an unforgettable production while helping to make a real difference in the lives of local people.

E L Z Z PU E IS TIMCK! BA

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R E H C U

Return this page with your name and address to Puzzle Time, c/o The Communications Team, Fairfax House, 69 Buckingham Street, Aylesbury, Bucks, HP20 2NJ. The closing date for the entry draw is Friday 2 October 2026 and the winner will receive a £50 voucher and have their name published in the next edition of Residents News!

ner! Summer Win

AUTUMN

MEASURES

RESILIENCE

LEMUR

REPAIR

STAR

IMPROVING MACAW

PREPARE REPLACE

SHOPMOBILITY STATEMENT

We are pleased to announce the winner of our Residents News Summer Issue 68 puzzle was Paul Holmes. Congratulations, and we hope you enjoy the shopping voucher.

Thinking About Downsizing, We’re Here to Help

Less Cleaning

Eliminate Clutter

For more information please contact 01296 732600 or email contact@fairhive.co.uk

Reduce Utility Costs

Fairhive is able to produce this document in other languages and formats. If you need these services, or those of an interpreter, please contact us.

Fairhive Homes Ltd Fairfax House, 69 Buckingham St, Aylesbury HP20 2NJ | Tel 01296 732600

fairhive.co.uk

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@hellofairhive