Know Where To Go For Care + HOSPITAL
BCBSTX 24/7 NURSELINE
MDLIVE VIRTUAL CARE 24/7
PRIMARY PHYSICIAN VISIT
URGENT CARE CENTER** VISIT
EMERGENCY ROOM** VISIT
MEMBER COST
FREE
FREE
$30 Copay $20 UT Tier Copay*
$50 Copay
$500 Copay
AVERAGE WAIT TIME
NONE
SHORT
Determined by physician office
Often less than ER
Varies by demand or severity of need
Available 24/7
Available 24/7
Hours vary
Hours vary
Available 24/7
REGISTERED NURSE
MINOR ILLNESSES
PREVENTIVE CHECKUPS
NON-EMERGENCY
SERIOUS ILLNESSES
Questions & Concerns Health Advice Assess Severity Away from Home English or Spanish
Headaches Flu or Colds Fever Sore Throat Rashes Pink Eye Allergies MEDICATION REFILLS BEHAVIORAL HEALTH
Acute Conditions Chronic Conditions Referrals to Specialists
Severe Flu Intense Migraines Bronchitis Vomiting Asthma Back Pain Accidental Injuries Stitches
Chest Pain Stroke / Heart Attack Bleeding Broken Bones Seizures Problems Breathing Fainting Life-threatening issues
WHICH ONE DO I USE?
Perfect for when you’re away from home, not feeling well, and trying to determine if you should seek additional treatment. MDLIVE
HOW TO CONTACT
Nurseline
888-315-9473
888-680-8646 MDLIVE.com/bcbstx Registration Required
If you believe your life is in immediate danger, please call 9-1-1
*Tier providers are not available in all locations.
UT SELECT™ Concierge
866-882-2034 bcbstx.com/ut
and search for a provider
UT SELECT™ Concierge
866-882-2034 bcbstx.com/ut
and search for a provider
UT SELECT™ Concierge
866-882-2034 bcbstx.com/ut
and search for a provider
**Members should be wary of any provider who does not collect a copay at the time of service when there should be a member out of pocket cost. Most in person provider contracts require collection of a copayment, so by not collecting it and relying only upon the insurance’s reimbursement, the provider may be in violation of contract. It may also induce members to seek treatment from more costly providers which can have a dramatic, negative financial impact on the UT SELECT Medical plan.