damage but are called back when other members in MEC may be aware of an outage, known the same general area report their power is still out. Members who call and report their outage help MEC crews identify if a but not know your power’s out secondary problem exists. When a Mohave Electric Cooperative member arrives home and the power’s out, there may be an assumption the outage has been reported and crews are already responding. Although MEC often knows about an outage and dispatches crews to repair damage and restore power as quickly and safely as possible, it is still important to call.
“In a case like this, power is restored more quickly to all members and saves our crews time because they don’t have to make a second trip to the same location,” Campos said. “It doesn’t matter if a crew is seen working in the area, report your outage.”
Reporting methods members can use include the 24/7 toll free Outage Reporting Line (844) 6322667 and using the SmartHub website or app. To register as a SmartHub user, go to the MEC website www.mohaveelectric. com. SmartHub is at the top of the screen. Members will need to enter their billing account number, last name or business, and an email address.
“It is helpful if members report an outage even if we know a specific area is without power,” said Rick Campos, chief operating officer at MEC. “There can be more than one reason for an outage or there may be an unrelated outage in the same service area.”
That’s it. SmartHub can be used on a home computer or cell phone browser. The free app is available on Android and iPhone in Google Play or the App Store, respectively.
There are cases when MEC crews repair
Along with the ability to report an outage, SmartHub provides an opportunity for members to receive alerts about outages at their service address. For those interested in receiving alerts, create a SmartHub account by visiting the website or opening the app. When signed in, select “Notifications,” “Manage Notifications,” and then “Service” to set up email or text message alerts. Additional features of the account management tool include bill availability, past due notifications, payment confirmations, daily usage charts, and the ability to make payments. “It’s simple, safe, and allows convenient account access,” Campos said. “Members have access to accurate, timely account information at their fingertips.” The banner photo was taken when Mohave Electric Cooperative staff were recently checking lines that feed into Supai, Arizona, the capital of the Havasupai Indian Reservation. Supai remains the only location in the United States where mail is still carried out by mules. Visit www.mohaveelectric.com