Used Car News 6/16/14 by General Media LLC

Wholesale Prices Down

Wholesale used vehicle prices were down in May.

The Manheim Used Vehicle Value Index reading fell to 124.7 for the month.

That still represented a 4.7 percent increase from a year ago.

CPO Sets Record

Certiﬁed pre-owned sales were 207,371 in May, according to AutoData Corp.

The daily selling rate was the highest ever.

Copart Reports Strong Results for Quarter

Copart, Inc. reported higher revenues for the quarter ended April 30.

For the three months ended April 30, 2014, revenue, gross margin and net income were $309.7 million, $132.3 million and $40.9 million, respectively.

Feds Say Car Crashes Cost $871 Billion

The National Highway Trafﬁc Safety Administration $871 billion in economic loss and societal harm.

Incoming NIADA President Exempliﬁes Service

By Jeffrey Bellant

(Arlan Kuehn, owner of Kuehn Auto Sales in South Sioux City, Neb., is the incoming president of the National Independent Automobile Dealers Association.)

UCN: Tell us a little bit about your background

and how you got into the car business. Also, tell us about your business today.

Kuehn: I’ve been married to my wife, Jean, for 33 years. She worked for Ford Motor Co. for 25 years in the parts and service division. Dave and Dan are my two sons. Dan, my youngest, is in

business with me. He’s my general manager. He does all the ﬁnancing. I started in the business in 1970 with a General Motors store and then I was with a Ford store.

Later, I was a partner in a Lincoln-Mercury dealership. After that, I managed a GM full-line store.

Then I just did wholesal-

ing for a few years, going on the road buying and selling cars. I had a three-car trailer. I travelled from Kansas City to Minneapolis every week. I was buying for several Ford and GM dealers. I was doing a lot of wholesaling, working with ADESA and Manheim.

Continued on page 8

As Auto Credit Reaches Record High, Industry Looks at Risks

By Ted Craig

Auto credit remains strong, but there are some reasons for concern.

The total outstanding balance of auto loans was $884 billion in April, a record high and an increase of 10.8 percent from the same time a year ago, according to Equifax.

Serious delinquencies, meanwhile, represented less than 1 percent of total outstanding balances, the lowest level in more than ﬁve years.

“Auto lending continues to lead the recovery,” said Amy Crews Cutts, chief economist at Equifax. “By any

metric you consider, whether new originations, total balances, or low delinquency levels, the auto sector is running on all cylinders.”

Some of this growth comes with increased risk, however.

One risk is higher monthly payments.

Average monthly payments for used vehicles rose to $352 in the ﬁrst quarter from $348 in the same period a year ago, Experian reports.

And consumers are paying those amounts for longer periods of time as loan terms continue stretching out.

Continued on page 22

Photo Courtesy of Kuehn Auto Sales

BUMPER TO BUMPER: Arlan Kuehn, president of Kuehn Auto Sales in South Sioux City, Neb., shows off some classic cars at his buy-here, pay-here dealership. Kuehn takes over this month as the president of the National Independent Automobile Dealers Association.

By Jeffrey Bellant

Welcomes Newest Member into Hall of Fame

LAS VEGAS – Oklahoma dealer Julian Codding was inducted into the National Alliance of Buy-Here, PayHere Dealers Hall of Fame last month in a ceremony during the group’s annual conference.

Codding, the 2008 Oklahoma Quality Dealer of the Year, owns Reliable Motors and RMAC ﬁnance company in Oklahoma City. He also serves on the board of the Oklahoma IADA and is a commissioner of the Oklahoma Used Motor Vehicle and Parts Commission.

Ingram Walters, a North Carolina buy-here, pay-here dealer, presented the award to the man whom he called a mentor.

Walters called Codding a man who had high expectations of his staf, but who has a generous leadership style.

“He lives his life so that his values are apparent,” he said.

“This guy’s got what I call an unstoppable attitude.

“I can say without contradiction that our industry is better of because of

this man. You’d have to go a long way to ﬁnd a better human being.”

Codding received a standing ovation as he stepped up to the podium.

“I’m ﬁlled with humility and appreciation,” he said. “I feel like the very smallest tree in a redwood forest.”

Codding said he learned that redwood trees cannot survive alone because they hold each other up.

In accepting the award, he thanked God and gave loving tribute to his wife, Anne, of 40 years. He also praised his several business partners and colleagues over the years.

Codding previously served as the vice-president of Bowker Ford Leasing, vicepresident of EDE Drilling, president and co-owner of Eldorado Motors and COAC, executive vice-president and chief operating ofcer of the Bob Moore Auto Group, and board member of Enterprise Financial Group.

In his speech, Codding advised dealers to join a twenty group and suggested dealers make their choice based on

the moderator, not the dealers. It has to be a moderator who knows the business, will challenge the dealer and works harder than the dealer to understand the numbers. He added that dealers should change groups every few years so they can learn from other groups. Codding

said attending the NABD conference is also critical to success.

He also talked about his son, Chris, an avid mountain climber, who has reached the peaks of some of the tallest mountains in North America, South America and Central America.

“I asked him, ‘Son, I want you to explain how you climb a mountain.”

Codding said his son’s response was great advice for building a business and for life.

“He said, ‘you just have to do two things: take one more step – always upward.’”

Photo by Jeffrey Bellant

BEST OF THE BEST : Julian Codding (center), is inducted into the NABD Buy-Here, Pay-Here Dealers Hall of Fame. NABD Founder Ken Shilson (left) and dealer Ingram Walters presented the award.

NEWS BRIEFS

IAA Wins Award

Insurance Auto Auctions Inc. is a winner of the 2014 DRI International Awards of Excellence Program in the category of “Response and Recovery of the Year.”

The DRI International Awards of Excellence Program honors individuals and corporations who are leaders and innovators within the profession and have achieved excellence in the ﬁelds of continuity management, technology recovery (DR), and crisis management. The DRI International Awards of Excellence Program was announced at an awards ceremony held May 20 at the Hyatt Regency Atlanta during the DRI2014 Certiﬁed Professionals Conference, DRI’s annual conference and exhibition.

IAA received the Response and Recovery of the Year Award for achieving the most efective business recovery in the face of adversity over the past year..

TransUnion Adds Black Book Values

TransUnion will begin ofering Black Book vehicle values and loanto-value (LTV) models to the auto industry. Combining Black Book’s

criteria and competitive strategies.

Black Book’s current and historical vehicle values allow collateral values to be evaluated at the time of a loan’s application or at later points in the life cycle. This analysis provides an in-depth look at how LTV ratios move over the life of a loan, helping lenders monitor equity levels and credit quality. Having a better understanding of these variables can help the industry better predict frequency and severity of losses as well as create opportunities for growth.g

Exeter Issues Notes

Exeter Finance Corp. announced that EFCAR, LLC, a special purpose Delaware limited liability company and wholly owned subsidiary of Exeter, priced $500 million in aggregate principal amount Series 20142 automobile receivable backed notes, which will be issued in four separate tranches.

The class A notes were rated AAA/ AA by DBRS and Standard & Poor’s, respectively, while the remaining three tranches were rated A, BBB

and BB by both agencies. On a blended basis, the average annual coupon of the notes is approximately 2.64 percent. The notes have ﬁnal scheduled distribution dates ranging from Aug. 15, 2018 through Dec. 15, 2020.

Finance Express Offers Shop Tool

Finance Express has introduced FEX SM – a shop management platform that now afords the dealer three levels of integration, based on dealer service department requirements.

The base FEX SM integration gives the dealer’s service department access to QuickBooks as well

as OEM maintenance schedules through QuickCharts. FEX SM2 provides additional integration with online vendors for convenient parts ordering and labor time assessment. FEX SM3 solidiﬁes complete integration with multiple nationally recognized guides for step-by-step repair instructions and diagnostic information.

Feds Extend Deadline

The Federal Trade Commission has extended the deadline for the public to submit comments on proposed changes to its Fuel Rating Rule. The deadline to submit comments will be extended to July 2.

Published By General Media LLC USED CAR NEWS (ISSN 1555-7413) is published at 24114 Harper, St. Clair Shores, MI 48080

Phone: 586-772-5200 or 800-794-0760 Fax: 586-772-9400

www.usedcarnews.com

Charles M. Thomas Founder (1947-2002)

Lynda R. Thomas, Publisher Colleen Fitzgerald, General Manager

Editorial: Ted Craig, Managing Editor Jefrey Bellant, Staf Writer

Contributing Writers: Ed Fitzgerald, Jenny King, Sheila McGrath

Columnist: Tony Moorby

Advertising:

Shannon Colby, Account Manager

Megan Frump, Account Manager Marie Hingst, Account Manager

Circulation: Helen Thomas

Production: Josie Godlewski, Media Manager Tim Montie, Graphic Designer

Used Car News is published the ﬁrst and third Monday of each month. Subscribers: We print advertisements as sent to us by auctions and other advertisers. It is not possible to verify the correctness of listed vehicles in auction ads. Most lists are partial and all lists are subject to last minute changes by auto auctions, so before travelling a long distance for a particular auto auction event, contact the auction by telephone for a fax of vehicles in the sale. Used Car News assumes no guarantees or liabilities concerning the accuracy of any advertisements. All Rights Reserved. Reproduction in any form is prohibited without the written consent of the publisher.

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Myles Mellor

Experts Question Theory

By Ted Craig

long run.

Ask the regulators at the Consumer Financial Protection Bureau and they will say the evidence of disparate impact in auto ﬁnance is conclusive. Ask other interested parties and the picture becomes less clear.

Matthew Long, a partner with Bates White, offered another view during the recent National Automotive Finance Association conference.

Bates White provides economic analysis to law ﬁrms.

Long used data from an unnamed creditor to show how there’s more to a deal than just the interest rate.

Minority groups paid a higher interest rate when ﬁnancing a vehicle in Long’s analysis. But they also made a lower down payment.

In the end, there was little diference in the total cost of a vehicle between ethnic groups.

Long said this makes a case that dealers are willing to take less upfront if they can make it up in the

The CFPB wants ﬁnance companies to end the practice of dealer participation and replace it with another form of compensation, such as a ﬂat fee. BMO Harris recently moved to this system and received praise from CFPB Director Richard Cordray.

Long said such a move might make dealers less likely to take a lower down payment, shutting out consumers the CFPB says it wants to protect.

The National Automobile Dealers Association recently published a response to the CFPB’s push for a change in dealer compensation called “The Fallacy of Flats.”

Ally Financial was the ﬁrst major creditor to settle claims of disparate impact with the CFPB.

Ally paid $80 million, but kept its compensation system of dealer participation.

Tom Buiteweg, a partner with Hudson Cook, said Ally seemed motivated to settle by a need to move forward in other areas.

The Ally settlement is just the tip of the iceberg, Buiteweg said.

He said CFPB staf is “adamant” that disparate impact is a viable theory.

Continued on next page

Tom Buiteweg

Combining Live and Live-Online Buyers

understand that your business is driven by retentions. That’s why IAA’s unique combination of live and live-online auctions and deep market expertise helps you reach the right buyers in more than 110 countries. At IAA, we see the importance of every type of vehicle.

FTC Fines CPS over Collections

Consumer Portfolio Services Inc. will pay more than $5.5 million to settle with the Federal Trade Commission over collections violations.

The FTC charges that the company used illegal tactics to service and collect consumers’ loans, including collecting money consumers did not owe, harassing consumers and third parties, and disclosing debts to friends, family, and employers.

CPS agreed to refund or adjust 128,000 consumers’ accounts more than $3.5 million to settle charges the company violated the FTC Act.

CPS will pay another $2 million in civil penalties to settle FTC charges that the company violated the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA)’s Furnisher Rule.

The order settling the charges requires CPS to change its busi-

Disparate

ness practices to comply with the requirements of the appropriate laws. In addition, the company is required to establish and maintain a comprehensive data integrity program to ensure the accuracy, integrity and completeness of its loan servicing processes, and the data and other information it services, collects or sells.

CPS must also provide the FTC with periodic independent assessments of its data integrity program for 10 years.

Under the order, the company will begin sending refunds to consumers and adjusting afected account balances within 90 days.

The Commission vote to authorize the staf to refer the complaint to the Department of Justice, and to approve the proposed consent decree, was 4-0-1.

Impact

However, it has yet to be tested in court. Two disparate impact cases in the housing area were settled by the federal government before the Supreme Court could hear them.

There are many unusual facets to disparate impact cases.

One is that the deﬁnition proves broad.

– continued from prior page

“Everything you use to judge credit-worthiness can have a disparate impact,” Buiteweg said.

The other way disparate impact cases difer from traditional class actions is the plaintifs have to ﬁle and then ﬁnd an injured class.

PAGE 8 - NIADA

Incoming NIADA President

They treated me well. That was in the good ole’ days. I just love this business. It gets in your blood.

I’ve been in the usedcar business for 16 years. I started out just doing retail. When my son got into the business we started doing buy-here, pay-here. We do a lot of retail, too.

I’m past chairman of our local chamber of commerce and I’ve been on the board for about 12 years.

I’m on the planning and zoning commission for the city and I’m a parish council president for the Catholic church here in town.

I was also elected to the board of governors of Northeast Community College. My wife says I’m a good politician, but I’m really not.

UCN: You do business with the area’s Native American tribes. Tell us how that works.

Kuehn: We got into it a diferent way than others. We (partnered) with

two of the area tribes – the Winnebago and the Omaha tribes.

They liked the way I did business years before and they placed me on a vendor list.

As a vendor, I get checks from all the diferent entities of the tribes. When I sell a car, I get a down payment from the person buying the car.

Then I send a form into the tribe and they O.K. it that he’s going to be on payroll for 24 months, at $150 for every two weeks, for example. So instead of me receiving a check from a single customer, I would get a check that covers (biweekly payments) from 20 customers from that particular tribe.

Of course, if they lose their job, then I’m out on my own and have to collect.

But you’d be surprised how many I have on payroll.

The tribes do it for other businesses, but I’m the only car dealer.

UCN: Your presidency comes at an interesting time. Last year, longtime executive director Mike Linn retired and the Steve Jordan took the reins. What qualities and talents has Jordan brought to the NIADA that help strengthen the organization?

Kuehn: I think Steve’s doing a great job already. He’s very innovative and has come up with some great ideas. He still works closely with Mike Linn.

I was on the succession planning board (as Linn got ready to step down) when we ﬁrst hired Steve two years before he took over. Like Mike, Steve’s easy to work with.

He’s enthused. He wants to help dealers. He’s made some changes and we have some good employees. It’s worked very well.

UCN: The NIADA has

and talk about compliance issues that are on the agenda. We want to work with everybody. We’re not against them. We want to work with them. We just want to make sure we get the scoop so we can all be compliant. If something changes, we want

to know. This is going to help dealers down the road. Santé and his sons, who he works with, are awesome on the Hill. They know the questions to ask. I can’t wait to go again.

Dealer Fails to Pay Sales Tax

Justo Rolando Ramirez, owner of J & R Auto Sales Inc., has been arrested on charges that he stole more than $47,000 in sales tax he collected from customers and failed to send to the state, the Florida Department of Revenue announced.

Ramirez surrendered to authorities on May 13 on a felony charge relating to theft of state funds. If convicted, he faces up to 15 years in prison and up to $10,000 in ﬁnes, as well as possible repayment of stolen tax, interest, penalty and

investigative costs.

According to Revenue Department investigators, Ramirez collected sales tax from customers at his car lot. However, during the period from December 2008 through November 2009, he failed to send to the state all of the sales taxes that he had collected. Under state law, sales tax is the property of the state at the moment of collection. J & R Auto Sales, which is now closed, was located at 582 NW 54th Street in Miami.

Bank Sees Auto ABS Success

California Republic Bancorp completed a prime automobile loan securitization transaction in which $225 million in notes were sold in an underwritten public ofering registered with the Securities and Exchange Commission.

All of the Class A notes received “AAA” credit ratings from two separate nationally recognized statistical rating organizations, Standard & Poor’s and DBRS.

The bank will continue to service the underlying receivables on behalf of the trust. For servicing the portfolio, CRB will receive an annual servicing fee of 1 percent.

The bank also announced that it

sold all remaining residual interest in the securitized receivables through a cash sale of the underlying ownership certiﬁcates of the securitization trust through a private placement transaction uto qualiﬁed institutional buyers.

Moody’s Investors Service recently upgraded eight securities and afrmed one security issued by California Republic Auto Receivables Trusts.

The actions are a result of buildup of credit enhancement relative to remaining losses due to sequential pay structure and nondeclining overcollateralization and reserve account.

CarMax Report Shows Used Car Shopping Trends

CarMax Inc. published its inaugural CarMax Used Car Shopping Report. According to data from more than 130 locations across the country, the Nissan Altima is by far the most frequently test-driven and purchased make and model at the used-car superstore chain.

Ford is the best-selling make in the pickup truck and SUV categories. The inaugural report is based on the total number of vehicle sales and test drives recorded by CarMax from March 2013 through February 2014, the company’s ﬁscal year.

According to the 2014 CarMax Used Car Shopping Report, Americans buying a used car have favored the Nissan Altima for the past two years. The 2014 ranking of best-selling cars also included the Toyota Camry, in second place, as well as the Chevrolet Malibu, Honda Accord and Honda Civic. In the pickup truck category, the Ford F-150 has been the best-selling used automobile for two years in a row. Another Ford model, the Escape, ranks highest in SUV sales.

Ford is a popular manufacturer among both Millennials (ages 18 to 33) and Generation X (ages 34 to 49). Three of the 10 most-purchased used vehicles by Millennials are Ford models, a higher share than

Ford has with any other age group. CarMax also compared the sales and test drive data with its last ﬁscal year, March 2012 through February 2013, and found one model in particular gained signiﬁcant ground: from 2013 to 2014, the Ford Edge moved up 25 spots to rank eighth in car sales among Generation X.

The Hyundai Sonata also showed gains among younger consumers. The Sonata saw a double-digit increase in the sales rankings for Millennials and Generation X from ﬁscal years 2013 to 2014. It also broke into the top 10 for overall used-car purchases.

Baby Boomers (ages 50 to 68) are more likely than any other age group to buy a foreign car, the 2014 CarMax Used Car Shopping Report shows. Foreign makes represented eight of the top 10 used vehicles sold to Boomers in ﬁscal year 2014. The most popular foreign makes and models within this category proved to be the Toyota Camry, Nissan Altima, and the Honda Accord. Baby Boomers also favor foreign makes when it comes to test drives. According to CarMax’s data, the ﬁve most frequently test-driven vehicles in this age group are the Toyota Camry, Ford Escape, Toyota RAV4, Honda CRV and the Nissan

Altima.

The report shows consumers are more likely to take a test drive when they are paying more.

Used luxury and fun vehicles (convertibles or sports cars) ranked much higher in total number of test drives compared to the number of vehicles actually being sold. Last year, this was true for the BMW 328, the Inﬁniti G37 and the Mini Cooper.

Among larger vehicles, the Honda CR-V and Toyota RAV4 both ranked in the top 10 in terms of test-driven

models, but only in the top 20 or lower in actual purchases. The top three most frequently test-driven vehicles, however, stayed in line with the most-purchased: the Nissan Altima, followed by the Honda Accord and the Toyota Camry, respectively.

Overall, the 2014 CarMax Used Car Shopping Report does not show a clear trend in moving to or away from domestic makes. From ﬁscal years 2013 to 2014, the ratio of domestic to foreign top-ranked sold cars remained about the same.

“I’ll buy a car with an accident, but I need to know how severe it was. CARFAX Reports help me separate cars with minor damage from the wrecks.”

- David Askew Dick Scott Chrysler Dodge Jeep Plymouth, MI

67

Years Can’t

Be Wrong.

Car-Mart Sees Higher Charge-offs

The latest results from America’s Car-Mart,Inc. shows the challenges the buy-here, pay-here chain faces in today’s market.

Net income for the buy-here, payhere chain came in at $6.3 million for the quarter ended April 30.

Revenues were $123 million compared to $126 million for the prior year quarter with same store revenue decrease of 7.1 percent.

Retail unit sales saw a decrease to 10,565 from 10,767 for the prior year quarter with 26.9 retail units sold per dealership per month down from 29.4 for prior year quarter. The average retail sales price decreased $178 to $9,785 from the prior year, although they increased $46 from the last quarter.

Net charge-ofs as a percent of average ﬁnance receivables of 8.3 percent, up from 7.1 percent for prior year quarter.

“Net charge-ofs were higher in the fourth quarter than we have typically seen, and we have tried to take the necessary steps to improve in this most important area of the business. The bottom line is that too many of our customers did not successfully fulﬁll the requirements of their contracts. Our mission is to earn our customers’ repeat business by providing quality vehicles, affordable payment terms and excel-

lent service. To us success means that our customers have equity in their vehicle quickly and as a result own an asset at the end of the contract term. Unfortunately, in many cases competition does not share this same view of customer success and that market dynamic is certainly pushing up our default rates,” said America’s Car-Mart CEO William H. (“Hank”) Henderson.

“The higher charge-of levels led us to be more disciplined with the structures of our 4th quarter deals and we are conﬁdent we will see improvement in customer success rates as a result. Holding a stronger line for better deal structures, however, contributed to the top line challenges we experienced as we did forego some sales opportunities to assure better success rates for our customers on these most recent sales. We intend to continue to push for better deal structures but at the same time remain aware of the necessary balance for the sales side of the equation. We remain committed to growing our business the right way by setting our customers up to succeed so that we will be in a position to earn their repeat business in the future.”

Provision for credit losses were 25.3 percent of sales vs. 22.6 percent for prior year quarter.

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Recalls Set Record As Cars Grow More Complex

It seems a day doesn’t go by without another major automotive recall.

Stericycle released the ﬁndings of its Q1 2014 Stericycle Recall Index, which focused on the challenges relating to automotive recalls.

The Q1 2014 Recall Index analyzed recall data from the National Highway Trafc Safety Administration, comprising cars, child seats, equipment and tires, over the last four years.

The data showed that the volume of auto related events remained relatively consistent, with an average of 688 yearly events from 2010 to 2013, or almost two per day.

However, the size and scope of auto industry recalls have increased signiﬁcantly in that same time period. The number of recalled units in 2013 increased by 54 percent from the prior year for a total of 28 million, and this trend shows no sign of slowing down.

There were 13 million units recalled in the ﬁrst quarter of 2014 alone, the highest number of NHTSA related recalled units in any quarter over the past three years.

“Following the unprecedented amount of public awareness generated by major auto recalls in the ﬁrst quarter of 2014, we felt the

need to examine the challenges of these recalls in greater detail,” said Stericycle vice president Mike Rozembajgier.

“Our Recall Index highlights that, while the number of auto recall events has remained relatively steady over the past few years, unit amounts are soaring drastically. This puts stress on the supply chain to produce replacement parts, taxes auto dealerships and used car networks, and further complicates the consumer notiﬁcation and communication process.”

The Recall Index found that 70 percent of the vehicles afected in the ﬁrst quarter were produced in the last ﬁve years. This suggests that as technology advances become more pervasive, more recalls may occur due to mechanical malfunctions or software-related glitches.

“With small manufacturers and suppliers contributing to the majority of ﬁrst quarter events, it’s clear that no organization is safe and that auto brands are only as strong as their weakest link,” Rozembiger said.

In other recall news, Ford Motor Co. is recalling 179,027 model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through Feb. 28, 2012.

The afected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.

If the vehicle experiences a loss of power steering assist it will require extra steering efort at lower speeds, increasing the risk of a vehicle crash.

Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall is expected to begin by July 25. Ford’s number for this recall is 14S06.

Telephone Laws Trail Behind Latest Technology

By Ted Craig

Technology changes, but the law often does not.

A case in point is the Telephone Consumer Protection Act; a 1992 law that impacts collection processes in unexpected ways.

Lawyers Bill Denius and Steve Levine presented on this law at the recent National Automotive Finance Association conference.

The law was designed to deal with a major source of consumer complaints in the late ‘80s – telemarketers using autodialers to call people’s home phones.

Autodial technology has advanced since that time and more people are ditching their home phones in favor of cell phones.

So if a collector uses autodialing technology to make calls, is that a violation?

And if a consumer provides a cell phone number on a credit application, is that permission to call that number?

Not only is the law outdated, but also the Federal Communications Commission and various courts have issued conﬂicting opinions about it.

The question of releasing the number proves crucial.

The FCC says consumers grant prior consent for creditors to call them when they provide phone numbers in any context.

Some courts have provided a wide deﬁnition of providing the number, including sending a text as part of a promotion.

However, Levine said, not all courts agree and some even say providing it on a credit application still requires explicit consent.

Levine wrote an exact wording for one ﬁnance company he worked for, but dealers use their own credit applications.

“The credit application that dealer is using might have been written in the ‘70s,” Levine said.

Then there’s the issue of when a consumer can revoke consent. Some courts have ruled it’s enough to say, “Don’t call me at this number.”

Another concern is if consent goes with a consumer who changes numbers.

This year’s NAF Association member survey found a quarter of all subprime consumers change their cell phone numbers in one year.

The question of what is an auto dialer remains unanswered as well.

Levine points out that a cell phone today can automatically dial numbers.

Does that make it an autodialer, he asked?

One matter that is settled is the question of whether a text is the same as a voice call. The answer is, “Yes.”

The cost of non-compliance is

high.

The subject of a TCPA lawsuit pays between $500 and $1,500 for each violation, and there is no limit on violations in an individual suit.

Levine said some companies have paid millions in ﬁnes.

Photo by Ted Craig

PLAYING TELEPHONE: Attorneys Bill Denius, left, and Steve Levine act out scenarios that might violate the Telephone Consumer Protection Act.

More Consumers Go Car-less

By The Associated Press

The ‘57 Chevy was still a year away when the launch of the interstate highway system kicked U.S. car culture into high gear. But six decades later, changing habits and attitudes suggest America’s romance with the road may be fading.

After rising almost continuously since World War II, driving by U.S. households has declined nearly 10 percent since 2004, with a start before the Great Recession suggesting economics is not the only cause. “There’s something more fundamental going on,” says Michael Sivak of the University of Michigan Transportation Research Institute.

The average American household now owns fewer than two cars, returning to the levels of the early 1990s.

More teens and 20-somethings are waiting to get a license. Less than 70 percent of 19-year-olds now have one, down from 87 percent two decades ago.

“I wonder if they’ve decided that there’s another, better way to be free and to be mobile,” says Cotten Seiler, author of “Republic of Drivers: A Cultural History of Automobility in America.”

Those changes – whether it’s car trips replaced by shopping online or

trafc jams that have turned drives into a chore – pose complicated questions and choices.

Each day, about 3,500 people bike the Midtown Greenway, a freight rail bed converted to cycle highway in Minneapolis, where two-wheel commuting has doubled since 2000. It’s still a small percentage, but more residents are testing the idea of leaving cars behind.

A second light rail line opens in June. Street corners sprout racks of blue-and-green shared bikes.

About 45 percent of those who work downtown commute by means other than a car, mostly by express bus.

That syncs with ﬁgures showing Americans took a record 10.7 billion trips on mass transit last year, up 37 percent since 1995.

They include Kimani Beard, 40, who used to drive for a package express company. Now he’s a graphic and apparel designer who walks or bikes to a cofee shop a few days a week, with its Wi-Fi providing an instant ofce.

“I don’t want to drive anywhere,” he says. “I’ve spent my time behind the wheel, but I think I’ve done enough.”

Meanwhile, some are rethinking the paradigm of vehicle ownership.

Continued on page 20

Payment

Car-less – from page 18

Car culture is about an emotional attachment that can be hard to measure.

A good place to start is Carlson’s Drive-In in Michigan City, Ind., where a car hop arrives at the window before you turn of the ignition.

“It deﬁnitely takes you back to an older time,” says Barry Oliver, recalling teen nights driving the strip and stopping here.

As recently as the 1990s, Indiana had nearly 60 vintage drive-ins. Today just ﬁve or six are left. Drivein movie theaters, which numbered 4,300 nationally in 1957, have dwindled to just 350.

Where does that leave car culture?

“Gear heads live here,” says Todd Davis, a Lansing, Mich., native visiting the R.E. Olds Transportation Museum from Orlando. Away from Michigan, “it’s not like that.”

But Davis’ cousin, Sol Jafee, isn’t convinced.

“Kids will always be interested in cars! I mean, cars are America, don’t you think?”

But at Wisconsin’s Oshkosh North High School, enrollment in driver’s education, no longer required for graduation or subsidized by the state, has declined 40 percent.

Like other states, Wisconsin eliminated funding for driver’s ed, raising the price of in-school programs.

While most students still look forward to the freedom conferred by a license, a small but self-aware contingent says it can wait.

“I’ve never really needed” to drive, says senior Ashwinraj Karthikeyan. “It’s almost like a rite of passage for people to drive, but I know ofand probably about 15 or 20 people who don’t have their license.”

In 1939, General Motors captivated World’s Fair crowds with a futuristic vision of technology linking highways and cars. But in 2014, Debby Bezzina will tell you that future is fast approaching.

Bezzina, of Michigan’s Transportation Research Institute in Ann Arbor, has just begun to explain the technology inside her 12-seat van when a bend in the road sets of a staccato beep that warns the vehicle to slow down. For nearly two years, 2,800 vehicle owners here have been participating in this federally ﬁnanced bid to connect vehicles with their surroundings so they can join drivers in decision-making. There are bound to be complications as people turn over some control to their cars, says the institute’s director, Peter Sweatman. But imagine, he says, summoning a driverless car you might not even own, being picked up and dropped of at curbside, and watching it pull away.

ADESA Boston

July 11, 18

508-626-7000

ADESA Charlotte July 10, 24

704-587-7653

ADESA Cincinnati/Dayton July 8

937-746-4000

ADESA Golden Gate July 8, 22 209-839-8000

ADESA Houston July 9, 23 281-580-1800

ADESA Indianapolis July 8, 22 800-925-1210

ADESA Kansas City July 8, 22 816-525-1100

ADESA Lexington July 24 859-263-5163

ADESA San Diego July 24 619-661-5565

ADESA Tulsa July 11

918-437-9044

America’s AA-Chicago July 9 708-389-4488

Brasher’s Salt Lake AA July 15 801-322-1234

Columbus Fair AA July 9, 16

614-497-2000

Manheim Atlanta July 10, 23, 24 404-762-9211

Manheim BaltimoreWashington July 1, 29 410-796-8899

Manheim Dallas July 2, 16, 30 877-860-1651

Manheim Denver July 2, 30 800-822-1177

Manheim Detroit July 3, 10, 24, 31 734-654-7100

Manheim Fredericksburg July 3, 17, 31 540-368-3400

Manheim Milwaukee July 2, 16, 30 262-835-4436

Manheim Minneapolis July 23

763-425-7653

Manheim Nashville July 9, 16 877-386-5004

Manheim Nevada July 11 702-361-1000

Manheim New Jersey July 2, 16, 23, 30 609-298-3400

Manheim New Orleans

July 2, 30

985-643-2061

Manheim Orlando July 1, 7, 8, 15, 22, 29 800-337-8491

Manheim Pennsylvania July 10, 11, 24, 25 800-777-2053

Manheim Phoenix July 3, 10, 17, 24, 31 623-907-7000

Manheim Pittsburgh July 2, 30

724-452-5555

Manheim Riverside July 1, 3, 29, 31 909-689-6000

Manheim Seattle July 23

206-762-1600

Manheim Southern California July 10 909-822-2261

Southern AA July 2, 30

860-292-7500

Choose Chase on ADESA.com and OVE.com for quality bank-sourced vehicles. Contact auctions directly for current sale information.

ADESA Boston July 11

508-626-7000

ADESA Golden Gate July 22 209-839-8000

Manheim Atlanta July 23 404-762-9211

Manheim Dallas July 2 877-860-1651

Manheim Milwaukee July 2, 30 262-835-4436

Manheim Nashville July 9 877-386-5004

Mazda Capital Services

ADESA Boston July 11, 18

508-626-7000

ADESA Golden Gate July 8

209-839-8000

ADESA Kansas City July 22 816-525-1100

Columbus Fair AA July 16 614-497-2000

Manheim Atlanta July 24 404-762-9211

Manheim Detroit July 10, 24 734-654-7100

Manheim Fredericksburg July 17 540-368-3400

Manheim Milwaukee July 16 262-835-4436

Manheim Nashville July 9 877-386-5004

Manheim New Jersey July 2, 16, 30 609-298-3400

Subaru Motors Finance

ADESA Boston July 11, 18

508-626-7000

Brasher’s Salt Lake July 15 801-322-1234

Columbus Fair AA July 9 614-497-2000

Manheim Dallas July 16 877-860-1651

Manheim Denver July 2, 30 800-822-1177

Manheim Detroit July 10, 24 734-654-7100

Manheim Fredericksburg July 3, 31 540-368-3400

Manheim Milwaukee July 2, 30 262-835-4436

Manheim New Jersey July 16 609-298-3400

Manheim Orlando July 1, 29 800-337-8491

Manheim Orlando July 7 800-337-8491

Manheim Pennsylvania *July 10, 24 800-777-2053

Manheim Riverside July 3, 31 909-689-6000

Manheim Orlando July 22 800-337-8491

Manheim Pennsylvania July 11, 25 800-777-2053

Manheim Pittsburgh July 2, 30 724-452-5555

Manheim Riverside July 1, 29 909-689-6000

Manheim Seattle July 23 206-762-1600

Manheim Pennsylvania July 11 800-777-2053

Manheim Pittsburgh July 2, 30 724-452-5555

Manheim Seattle July 23 206-762-1600

Manheim Southern CA July 10 909-822-2261

Southern AA July 2, 30 860-292-7500

Auto Credit – from page 1

The latest survey of members from the National Automotive Finance Association shows signs of potential problems, as well.

The survey shows 30-day delinquencies and charge-ofs both rose in 2013 as creditors expanded their portfolios by reaching out to higher risk consumers. Amy Martin of Standard & Poor’s said the largest growth area in auto credit is consumers with credit scores below 624.

Subprime lending is at pre-recession levels at franchise dealerships as captives lead the way on adding share in the subprime market.

“The larger operators appear to be taking larger risks,” said George Halloran, auto ﬁnance program director of Benchmark Consulting International.

The subprime market has gone through booms and busts for the past 20 years and many in the industry are starting to wonder where they are in the cycle.

Much depends on how the economy behaves.

Sebastian Ricketts, vice president of economic analysis for General Motors Financial Co., pointed to hopeful signs in employment, such as a new peak in temporary employment and an increase in turnover.

Still, a prediction is not a

guarantee.

“At some point, the economy will go of script,” Ricketts said.

There are a number of ways that could happen, said Tom Webb, Manheim’s chief economist.

For example, employment remains weak despite the positives Ricketts points to.

Webb said long-term unemployment is higher than it has ever been.

Then there is the question of how long the Federal Reserve will continue to prop up the economy.

When the Fed ﬁnally starts to move up interest rates, few people under 50 will have experience dealing with that kind of environment.

If there is another downturn soon, a subprime market crash seems inevitable.

“We don’t want to go into recession with where underwriting is now,” Martin said.

Steve Hall, owner of Dallasbased dealership Driversselect and NAF Association president, used his speech at the recent members’ meeting to call for a more balanced approach. He said the past experiences were a cycle of excess and resilience that proved bad for both creditors and consumers.

“We have to resist the rapid growth and chose a more sustainable path,” Hall said.

PEOPLE IN THE NEWS

ADESA Taps CEO for Canada

Trevor Henderson

ADESA announced that Trevor Henderson will ﬁll the position of chief operating ofcer for ADESA Canada, effective June 16. Henderson will report directly to ADESA President and CEO Stéphane StHilaire Henderson, who ﬁrst joined ADESA in 2002, has a proven track record for leading operations and technology teams in the creation, implementation and support of both business and online auto remarketing programs.

He was instrumental in the development and growth of industryleading products such as ADESA LiveBlock and ADESA DealerBlock.

In 2008, Henderson was promoted to vice president of e-business and business development for ADESA Canada. In 2011, he was named managing director of Openlane Canada.

Henderson most recently served as executive vice president of operations for Nightingale, which specializes in healthcare services and software.

He holds an MBA from the Rotman School of Management at the University of Toronto.

Auction Chain Hires Industry Veteran

Jimmy Compton has joined Alliance Auto Auction as regional sales and operations manager.

He will be leading the business development eforts to help grow Alliance’s corporate and ﬂeet accounts.

Compton comes to Alliance with more than 30 years of experience in the auto industry, most recently as director of national accounts at Metro Auto Auction of Phoenix/ Dallas, and previous to that, general manager of Manheim Arena Auto Auction in Bolingbrook, Ill.

Compton served as president of the National Auto Auction Association for 2002-03.

Compton is a native of Dallas, returning back home from Plainﬁeld, Ill. A graduate of the University of Texas at Arlington, he began his career in Arlington, and has managed auctions in Fort Worth, Kansas City and Chicago

Former Ally Attorney Joins Firm

Marshall Turner Bell, former legal counsel with Ally Financial Inc., has joined BuckleySandler LLP as a counsel in its Washington, D.C. ofﬁce.

Working with partner John C. Redding, Bell will focus his eforts in the ﬁrm’s auto ﬁnance practice.

In addition, Bell will work with Walter E. Zalenski and other partners in the ﬁrm’s regulatory and transactional practice.

Marshall will also provide legal counsel to clients more broadly on fair lending and bank regulatory issues, as well as matters involving Consumer Financial Protection Bureau examinations and enforcement actions.

Before joining Ally, Bell was a ﬁnancial services regulatory and litigation attorney in private practice where he focused on consumer ﬁnancial services compliance and litigation matters involving, among other things, the Fair Credit Reporting Act, the Equal Credit Opportunity Act, the Fair Housing Act, the Truth in Lending Act and state consumer protection laws.

Bell graduated from the University of Alabama and the University of Michigan Law School.

Staff Set for IARA Certiﬁcation Training

David Andrews, CEO of City Enterprises LLC, announced that Dealer’s Auto Auction is sending 15 of their employees to the International Automotive Remarketers Alliance (IARA) Certiﬁed Automotive Remarketer (CAR) Program.

The IARA CAR Program ofers a 20-course curriculum scheduled within a ﬁve-unit series covering all aspects of the vehicle remarketing profession.

“The IARA provides us with a number of valuable education forums and initiatives that beneﬁt auctions and remarketers alike,” Andrews said.

“I believe it is our responsibility as owners and operators to take advantage of this opportunity to educate those within our ﬁelds, and that this certiﬁcation will ultimately strengthen our industry.”

Before signing up for any of the curriculum modules ofered in the CAR program (Remarketing Channels, Pre-Sale Activities, Actual Sale Activities, Post-Sale Activities and Legal, Ethics and Terminology), candidates must have a minimum of three consecutive years experience in the vehicle remarketing industry.

Mark Hopkins, national ﬂeet lease manager with Dealer’s Auto Auctions, will supervise the IARA certiﬁcation process for the DAA attendees, including: David Andrews, Steven McCarter, Amanda Hutchens (DAA Corporate); Al Praitano, Rob Brooks, Lauren Taylor (DAA Mobile); Missy McCormack, Rusty Rowan (DAA Huntsville); Nicki McCoy (DAA Murfreesboro); Christi Willis, Susan Perkins, Melisha Melton (DAA Memphis); Donna Phillips, Casey Tuggle, Brittney Thigpen and Karen McKinney (DAA Chattanooga).

RETAIL MARKETS

MASSACHUSETTS

Lou Tedeschi, president, A.S.P.I. Motor Cars, Dedham, Mass.:

“We’ve been in business 30 years. We’ve got one location.

“We keep between 18 and 25 (units) on the lot.

“Right now, we’re selling around 20 to 21 units per month.

“It’s busier than this time last year. It’s much busier.

“But it’s the same old story. Good inventory is hard to ﬁnd and we’ve got a lot more inventory going through.

“We’ve made a lot of changes. Our biggest change was in the area of ﬁnancing. We brought in a subprime ﬁnance company. We don’t do buy-here, pay-here in Massachusetts.

“You have to have a banker’s license to do it. So we brought in a bank to handle (subprime ﬁnancing). That’s probably 80 percent of our business.

“Unfortunately, people came upon bad times over the past few years. Regular customers who had ‘A’ credit before don’t have it anymore. So they need a place

to ﬁnance their cars which is why we brought the subprime business in. It’s been working out great.

“We’ve been able to go from 10 cars a month to 20 cars a month.

“Our subprime lender is also a wholesaler, so when he buys inventory, I get ﬁrst crack at it. So between the two of us, we probably wholesale an additional 20 to 25 units a month, on top of the retail.

“Average retail price is right around $10,000. It’s probably a couple thousand dollars higher than this time last year.

“It’s creeping up. It’s getting harder to buy the lower priced inventory. The foreign stuf (costs) just crazy money.

“Since we carry a lot of trucks – and those are mostly American – I’d say we carry about 60 percent American and 40 percent foreign units.

“We carry about 80 percent cars and 20 percent trucks.

“Average model year right now is 2007. Average mileage is 80,000 miles. It’s hard

to ﬁnd that low mileage stuf

“Average recon right now has bumped up to $700 to $800. It used to be about $500. Cars are a lot more complicated now.

“We have our own service facility. That’s how I got started in the business. I used to be a tech for Oldsmobile.

“We have two buildings, both 3,000 square feet. In one we do mechanical work and the other we do accessorizing.

“Our advertising is mostly Internet. We use email marketing with Constant Contact. We use cars.com and eBay and we use free sites.

“We work with Michael Jackson of Auto Search Technologies, who’s really good at search engine optimization. .

“We do a lot of accessorizing of vehicles, and we’ve even done some seminars on it at SEMA (and other events). It’s a great proﬁt center for dealers.

“We recently sold a 2008 F-150 Lariat. It had 80,000 miles on it. It sold for $16,000.”

OKLAHOMA

David McQuerry, president, McQuerry Motor Cars, Inc., Shawnee, Okla.:

“My father started the business in 1959. I’m just carrying on the family tradition.

“We have one location. We’re (straight) retail. We specialize in late-model, low-mileage vehicles.

“We carry about 30 cars (in inventory). We sell about half that many per week.

“We’re running about where we were at this time last year.

“I buy of-lease and ofrental units from auctions.

“Mostly, I buy cars from factory sales – Nissan, General Motors, Honda and Hyundai sales.

“About half our inventory is cars and half is trucks/ SUVs. But I carry more SUVs than trucks.

“I’m more heavily stocked with imports, about 70 percent.

“The average mileage is probably 20,000. Right now I’m buying 2013 and 2014 model years.

“I think the late-model market is a little of from

Compiled by Jeffrey Bellant

what it was a few years ago.

“The biggest challenge we face is ﬁnding people with good credit. We don’t do any buy-here, pay-her or subprime.

“When you can ﬁnd people with good credit that can qualify for low-interest rate bank ﬁnancing, being upside down on their trades is not as big of a problem.

“Our repeat and referral sales are probably 60 to 65 percent of our business.

“Our average retail price is around $20,000. That has been trending up over the last ﬁve years. I’ve heard that GM’s average new-car price is up over $35,000.

“We don’t have to do a whole lot of reconditioning since the stuf we’re buying doesn’t require a whole lot. Average recon is $200.

“For advertising, we do a little newspaper, but mostly Internet.

“One recent sale was a 2011 Nissan Altima. It was something we had traded for, but it only had 25,000 miles. We got $14,900. It’s not something we would typically sell.”

We can ease your pain.

• 23 year of collection experience

• FDCPA compliant / Quality assurance department

• Less overhead and time spent chasing customers

• More time dedicated to selling cars

• 9 convenient payment options for customers

Certified Pre-Owned Retail Sales

Compiled By Jeffrey Bellant

Manheim Enhances Images

Manheim introduced its new Enhanced Vehicle Imaging Suite during the company’s Client Advisory Board Meeting held on May 14 in Napa Valley, Calif.

The product not only ofers the highest resolution image quality, but also delivers merchandising-type images that support customers’ digital marketing strategies. The improved package ofers customers up to 15 vehicle images; ‘heat map’ graphics that help buyers quickly assess vehicle condition and a dedicated photo staf with the goal of ensuring consistent image quality and standards across all Manheim locations.

Manheim gave its top customers a ﬁrsthand look at how the process works through a live, onsite demo. The product rollout will begin with commercial customers such as Toyota Financial Services, and will be completed for OVE.com and Manheim.com, and at 20 Manheim operating locations in early July. The rollout will expand throughout 2014 as customers sign up and dealer requirements are reﬁned.

ADESA Boosts Online Platform

ADESA announced the company has further enhanced its online vehicle-remarketing platform, ADESA.com.

Registered dealers will now know the amount of credit available to them through Automotive Finance Corporation as soon as they log inbefore bidding on any vehicles. This new online ofering is available on ADESA DealerBlock, which allows dealers to search, bid and buy inventory any time via buy-now pricing or special bid-now events. While additional ﬂoorplan ﬁnance companies are available as payment options on ADESA.com, AFC is the only one to instantly display the

dealer’s credit availability.

“We will continue to leverage partnerships across our business units and utilize technology to provide business solutions for our customers and create a more efcient online remarketing experience,” said ADESA President and CEO Stéphane St-Hilaire.

PICTURE PERFECT: Patrick Moore of Primeritus Financial Services (left), looks at a vehicle image as Joe Bruening, senior product manager, at Manheim looks on.

Disconnected Jottings From Tony Moorby...

The other day my wife announced that we were getting a new dog. “We’re doing no such thing,” I retorted with some fervor, continuing to remind her that we’d already owned seven dogs, not one of which had stayed the course

with our family to end their days in a box at the end of the garden.

They had all been acquired with questionable reason. “It’s so cute,” was the entire rationale for the purchase of our ﬁrst, a male Yorkshire terrier. Terry announced, “It’ll be perfect for the kids.” It wasn’t. It was an expensive (at $250 dollars per pound), three-pound, peeing, pooping machine, bearing no relationship to the miniscule amount of food it consumed. In spite of looking like the

end of a broom, it thought it was an African brown hyena, attacking everything in sight at the least provocation and making just as much noise. The sharpness of its teeth was in indirect proportion to the size of the beast.

fer the company of a Frenchman to any dog itn creation. I should also admit that no pet holds any sway for me. We had a koi pond at the old house. That was OK – they were outside ﬁsh.

Luckily a friend of ours who kept several ‘Yorkies’ was given him for free and Bugsy ended up siring a harem in her possession.

Bill for ﬁrst dog and accouterments: $1,257.27, or thereabouts.

At this point, I should own that I’m probably the only Englishman you’ve ever heard of who has an aversion to dogs. Oscar Wilde once opined that, “An Englishman should have no use for a Frenchman or a dog.” As a matter of record, I would pre-

CR R O O S S W D

By Miles Mellor

I’m allergic to cats, rats, mice, guinea pigs, hamsters, rabbits and almost any other furry object, my airway closing within seconds of ﬁrst acquaintance, followed by bulging, watering eyes, whereupon I could be mistaken for a Frankenstein creation. To invite all this unfortunate attendance is really not worth it. Human intercourse qualiﬁes as quite sufcient company for me. Unless, of course the insurance payout upon my demise is starting to appeal!

I should assure our readers that I’ve shown incredible tolerance over the last 23 years over the acquisition and dispersion of seven so-called best friends. After the expensive Bugsy, a ‘farm-raised’ black lab arrived with so many diseases, one of which could have transferred to the kids, was returned for a full refund.

Total cost: two tanks of gas.

INSURANCE AUTO AUCTION S

Down

Across

1. _____ GT 500 Fastback

4. Network that produces “Top Gear”

7. Harley-Davidson owners group

10. Running on

12. ____ Elise (luxury car)

13. The A in AWD

14. Gull____ doors

16. Dodge model

18. Time before

19. ___ and don’ts

20. Approve a deal silently

22. Indy 500 noise

24. Nissan sedan

25. Guards

27. Was frst to market, e.g.

28. Jag or Kia

29. Porsche saloon

30. ____ hunch (2 words)

32. C70 or S40

33. JX35 amd M56

35. City with an arch, for short

36. Strikes

37. Fairway position

38. Verano or Regal

40. Tire pressure measurement, abbr.

41. Honda model

42. Saturn roadster

1. First person to fle a gasoline-powered automobile patent, George

2. _____ warranty

3. Greyhound vehicle

5. Plymouth car from the 50s, 60s and 70s

6. Small distance (abbr.)

7. Elantra or Veloster

8. Yukon manufacturer

9. ____ Esperante

11. Engine, transmission, etc.

15. Global warming proponent, Al

17. A Ferrari

21. Terminated

23. Salem’s state

25. Pal of Frodo

26. 9-3 and 9-5

28. Lincoln alternative

30. Wins at auction

31. Types of wheels

32. Pontiac hatchback

34. Pontiac sports car with hidden headlamps

38. Flat___ truck

39. ___less entry

Tony Moorby

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FACILITIES FOR SALE/LEASE

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Lisa Kocot, owner of Easy Guy Auto Sales in Indianapolis, Indiana, tells us how much she appreciates the speed that NextGear Capital delivers in every aspect of her operations.

“NextGear Capital is simply fast and effcient for us. We have instant access to our account when we want purchasing data. Our rep is very responsive and comes to our lot when we need him. And they have outstanding customer service that gets the job done the same day we call them.”

Hear more of what Lisa and other dealers have to say at nextgearcapital.com/why/speed