Issuu

ADVANCING EXCELLENCE in DC Education, Careers & Community

2021 ANNUAL REPORT

CONTENTS 1

Our Impact

From the President/CEO & Board Chair

Our Programs 4

CARES Act Expands Our Reach

PRO-EDUCATION Programs Create Opportunity

PRO-WORK Programs Opens Doors

PRO-COMMUNITY Programs Transform Lives

Measurable Outcomes

2021 Financial Statement

Funding Sources

Donor Spotlight

Providers & Partners

Where We Serve

What You Can Do

COMMUNITY ACTION The United Planning Organization (UPO) is one of our nation’s 1,000+ Community Action Agencies (CAAs) dedicated to fighting poverty by helping people become self-sufficient. Established in 1964 during the presidency of Lyndon B. Johnson, CAAs serve 99% of the counties in the nation. UPO has always served as the only CAA for Washington, DC’s residents with low incomes, and is one of only 12 agencies to ever win the Agency of Excellence award.

ON THE COVER:

UPO’S COMMUNITY ACTION PROMISE

UPO’s Pro-Education, Pro-Work, and Pro-Community efforts lead to

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community and we are dedicated to helping people help themselves and each other.

thriving families such as the one on the right. Selene Lara-Hernandez (mother) and Bayron Cruz Silvestre (father) brought their daughter Gloria Lara to our Early Head Start program via the Quality Improvement Network. The parents learned how to advocate for their family through the parent-driven Parent Policy Council, and they helped Gloria blossom with a customized education. With our support, Selene got a job where she is flourishing. Now she’s able to give back to the community, which is her passion!

OUR IMPACT

58,210 people served across all generations

PRO-WORK

PRO-EDUCATION

Food Security

Job Security

571

customers obtained jobs

PRO-COMMUNITY

Largest

133,000+

meals distributed during the pandemic

Early Head Start provider in DC

$1.5

Financial Security

$2.37

million

in college scholarships and awards since 1990

in customer tax refunds secured with UPO’s help

Lifting Advocates’ Voices

170

graduates of our Community Leadership Academy

VISION

MISSION

UPO’s Washington: A city of thriving communities and self-sufficient residents

Uniting People with Opportunities

From the President/CEO and Board Chair What It Takes to Advance Excellence How does UPO advance excellence? Put people first. We help people rise out of poverty, become self-sufficient, and thrive. To accomplish that, we are pro-education, pro-work, and pro-community. Advancing excellence in these areas requires our staff to sacrifice. As the pandemic continued, they persisted in serving directly in the community, throughout the District. Even as they dealt with pandemic challenges in their personal lives, they delivered hot meals and groceries to families in need. They held reading sessions outside in parks instead of inside Early Head Start classrooms. They gave rent support and free tax preparation. Andrea Thomas CEO and President

In these ways and so many more, we’re innovating our way toward greater excellence. With the pandemic driving increased telework and cleanliness in public spaces, we launched new training programs in cybersecurity and environmental sanitation to help people enter these high-demand careers. We learned how to pivot in a crisis and be forward thinking, even as we maintained our unmatched 6-decade track record of impact, transparency, and good stewardship. Thanks to the community residents who serve as volunteers and board members, we were uniquely well-positioned to identify needs and deploy resources in the most effective ways. This is why, for yet another year, our funders and donors have trusted us with their money. Because we bring people together to put people first: our customers, our

Jeffrey Page, Esq. Board of Directors Chair

staff, our volunteers, and our supporters. We put passion into action so our neighbors can transform their lives.

BOARD OF DIRECTORS OFFICERS Jeffrey Page, Esq. | Chair Designated by Mayor of the District of Columbia Joseph Vaughan | Vice Chair Designated by Mayor of the District of Columbia Dr. Mary Ellen Curtin | Secretary Representative of Major Groups & Interests Juan Jara | Treasurer Representative of Major Groups & Interests

MEMBERS Salim K. Adofo Community Elected by Ward 8b Michael Austin Designated by Mayor of the District of Columbia Lafayette Barnes Designated by Mayor of the District of Columbia Barbara Bovbjerg Designated by Congresswoman Norton Jackeling Canales Parent Representative from our Office of Early Learning’s Parent Policy Council

Kevin Chavous, Esq. Community Elected by Ward 7 Ashley Emerson Designated by Mayor of the District of Columbia Donna Grigsby Representative of Major Groups & Interests Rhonda N. Hamilton Community Elected by Wards 2 & 6 Dr. JoAnne Joyner Designated by Mayor of the District of Columbia Hadiyah M. Muhammad Community Elected by Wards 4 & 5

Ruthven Phillip, Esq. Representative of Major Groups & Interests Tara Plochocki, Esq. Representative of Major Groups & Interests Oliver Spurgeon Community Elected by Ward 8 Dr. Christine M. Warnke Community Elected by Wards 1 & 3 Robert W. Warren Representative of Major Groups & Interests

OUR PROGRAMS

Weaving a Ladder to Excellence At UPO, we unite people with opportunities. Our programs weave together in a holistic way to form a ladder, enabling people to lift themselves out of poverty and prosper.

Office of Early Learning educates and stabilizes children and their families.

Affordable Housing delivers affordable homes and improves housing equity and security.

Youth Services drives student success in college and careers through hands-on, project-based STEM enrichments.

Community Health Shelter Hotline protects people who are living on the streets; Comprehensive Treatment Center supports health and well-being through education, treatment, and outreach; and Permanent Supportive Housing helps people move from homelessness to stability and self-sufficiency.

Foster Grandparents Program helps children grow through mentoring by senior volunteers. Family Strengthening empowers staff, customers, and community organizations to build upon their inner strengths to reach their goals.

Advocacy & Volunteers changes lives and strengthens communities through direct service to the community, and by promoting the voice of community members in leading community transformation.

UPO Workforce Institute develops customers’ skill sets and powers their careers via national certifications. We also place customers in jobs, accelerating the upward trajectory of their careers and increasing their earning power.

Community Impact reduces the causes and conditions of poverty through place-based strategies articulated and driven by community residents.

Community Reinvestment helps customers build on and leverage their assets to generate wealth.

OUR PROGRAMS | CARES ACT

CARES Act Expands Our Reach Federal funds from the Coronavirus Aid, Relief, and Economic Security Act (CARES) enabled UPO to expand our programs and our reach to DC residents who earn up to 200% of the federal poverty level. By weaving this funding throughout our programs, we increased the number of families we served and helped them get back on their feet.

HOW THE CARES ACT ADVANCES EXCELLENCE Rental & Utility Support Ensured housing stability during the rental crisis. Career Certifications Skills development that helped people lift themselves into new careers. COVID-related Bills Help with medical bills, baby supplies, summer camp, and burial support. Quarantine Support Care packages and food for people quarantining after COVID exposure. PPE, Food & Personal Care Items Aid for front-line staff (essential workers) to keep them safe while serving the public. Mobile Grocery & Household Food Distribution Weekly drop-offs to people facing hunger. Employment Support Expanded job readiness, case management, and employment services for residents in 3 Community Impact Zones.

Emergency Assistance for UPO’s Early Head Start Families For people who were displaced or experiencing homelessness. Summer Project-based Learning Enabled community-based organizations to run high-quality summer programs for children. Youth Book Club Made reading fun for kids in grades K-5 and supported social-emotional wellness, all online. Mental Health Counseling Addressed mental health challenges related to COVID. Digital Inclusion Project Provided tablets to support students’ distance learning, and to seniors to prevent social isolation.

HER LAPTOP IS “A BLESSING” Sharon Gray-Rush had basic computer skills, but no computer. All she had was her phone, with its tiny screen and glitchy connection. Then a friend told Sharon about UPO’s CARES Laptop Distribution program. She jumped at the chance to finally get her own computer. “It’s been a blessing,” she says. “Everything is online now.” Her new laptop is bigger than her phone but still small enough to take anywhere. Now she pays bills, banks, and buys groceries online – the home delivery saves her from carrying heavy bags and activating her arthritis.

OUR PROGRAMS | CARES ACT

I’M GOING FORWARD UPO opens doors of opportunity so a customer can come charging through, becoming the change agent for their life. Alexis Scott never had much support for her education yet she hungered to learn more. She sought out our Food Sanitation certification program and quickly graduated with new job skills. Scott loved the kindness of the staff and students: “They took time out to help me and I am very grateful to them.”

SHE CAN STAY IN HER HOME After 20 years on the job, Ms. A had to take medical leave. Short-term disability wasn’t enough to cover her rent and she soon fell behind. Then a neighbor heard about UPO’s Homelessness Prevention program on the radio. Ms. A didn’t believe it, but fearing eviction, she reached out to UPO. The result was life-changing. UPO provided back rent to get her back on track. “There was no pressure [any more],” Ms. A said. “That feeling was wonderful. People are working but they are still behind, and they need to know there is hope.” In 2021, UPO supported 231 customers with over $1,091,000 in rental assistance.

Earning her certificate changed her mindset. “Once I got into the program…it made me feel good about myself… I can go out there and conquer anything!” Scott is determined to work in the food industry and is studying for her GED. She is focused! “I’m not going backwards. I’m going forward.”

OUR PROGRAMS | PRO-EDUCATION

PRO-EDUCATION Programs Create Opportunity

Our PRO-EDUCATION efforts bring together people of all ages. From nurturing the very young in our Early Head Start centers, to propelling teens toward college and careers; from strengthening the skills of human services professionals, to tapping the love and wisdom of grandparents. We give every student what they need to unlock their full potential.

DC’s LARGEST EARLY HEAD START PROVIDER HOW WE ADVANCE EXCELLENCE

MAKING HIS DREAM COME TRUE

OFFICE OF EARLY LEARNING

Angelo Brandon was in the prime of his life – at 30 years old, he was a talented artist and painter. He was also a single dad with no job.

UPO is DC’s largest Early Head Start provider – we operate 17 centers and were chosen by DC to oversee 16 others in the Quality Improvement Network. When the pandemic forced our classes to go virtual, we kept on teaching, helping children achieve school readiness. Our wraparound support for families ranged from crisis intervention to giving laptops to families for classes, plus mental health care, housing and food assistance, job training, post-partum care, 90,000 diapers, and more.

He had previous experience in cleaning and janitorial services. But with no one else to watch his 8-month-old son and 2-year-old daughter, he was unable to work. As he struggled to provide for his children, he dreamed of starting his own business instead of working for someone else. Then Angelo found UPO’s Paradise Early Childhood Center. When he enrolled his daughter, the center director talked with him about UPO’s CARES Act programs. One caught his attention – a cleaning and sanitation certification course specifically for entrepreneurs who want to start their own businesses. In addition to the course, Angelo and his family received help with rent, utilities, and car repair so he could get himself to class. Plus groceries, clothing, toddler beds, diapers, and a stroller, “so I won’t have to be Hercules trying to carry them both,” he said. Next: He’ll complete his certification, launch his business, and make his dream come true.

“ My daughter learns something new every day and I like that.” — A ngelo Brandon, a single dad and Workforce Institute trainee whose daughter attends UPO’s Paradise Early Childhood Center

OUR PROGRAMS | PRO-EDUCATION

ENGAGING PARENTS

e engaged families through virtual Parent Cafés, W workshops, focus groups, and special sessions for fathers. Attendance doubled compared to previous in-person events including many new parents. From now on, we will offer both in-person and virtual activities for parents.

The Parent Policy Council is OEL’s guiding voice. The council’s parents (one from each center and one from the home-based program) share in the decisionmaking for our programs’ budget and direction.

UPO’s Board of Directors always includes a Parent Policy Council member.

NURTURING CHILDREN In 2020-2021, our Early Head Start educators served: EHS/Federal Base

Our in-house Mental Health Consultant created a “Social Storybook” to help children as they returned to in-person learning. She also helped families and staff deal with trauma.

425 children out of 468 funded enrollment

EHS/Federal Expansion

61 children out of 144 funded enrollment

(99% were categorically or income eligible.)

Average Daily Attendance: EHS/Federal Base EHS/Federal Expansion

PUBLIC & PRIVATE FUNDS

70% 67.45%

Exams:

for OFFICE OF EARLY LEARNING Budget ($)

Actual ($)

Personnel

8,060,118

8,154,562

Fringe

1,870,095

1,887,575

Travel

1,700

593

Equipment

25,000

55,255

Supplies

225,020

311,849

Contractual

1,945,693

1,672,255

Other

235,259

280,796

Direct

12,362,885

Indirect

1,890,285

TOTAL

$14,253,170

• 1 22 children received medical exams and dental screenings EHS/Base (87) EHS Federal Expansion (35) • 6 5% of children up-to-date according to EPSDT on scheduled well-baby visits EHS/Base (224) EHS/Federal Expansion (53) • 6 5% of enrolled children received medical exams • 2 9% of enrolled children received dental screenings NOTE: In 2020-2021, the pandemic caused a drastic decline in enrollment and the closing of our centers, which meant that activities such as classroom toothbrushing and dental van services were suspended. The result was an interruption of dental and medical care, since many families rely on our centers for access to such healthcare. As our centers reopened, we restored the linkages that families depend on, so 100% of children who returned to the centers met the requirement to be up-to-date on well-baby checks and immunizations.

For additional program data, please visit upo.org/PIR

OUR PROGRAMS | PRO-EDUCATION

PRO-EDUCATION Programs Create Opportunity

We held an event to honor the high school students in our Providing Opportunities With Educational Readiness (POWER) program. They showed how ready they are for college and careers!

LIFE-CHANGING SCHOLARSHIPS Each year at our MLK, Jr. Memorial Breakfast, we award Beavers Scholarships to outstanding, community-minded DC students from families with low incomes. Our 37th annual event was online, featuring stories from scholarship recipients and keynote speaker U.S. Senator Cory Booker, who praised UPO as “agents of justice, agents of love. Thank you for making hope blossom and making love spring forth.” Thanks to decades of generosity from donors, UPO has invested $1 million to support 200 scholars who are now scientists, teachers, entrepreneurs, innovators, and leaders.

DIGITAL EQUITY FORUM Our 3rd annual Equity Forum focused on bridging the digital divide with transformation, equity, and innovation. The discussion on digital equity, a problem the pandemic laid bare, was moderated by Dr. Nicol Turner Lee of The Brookings Institution. Panelists were CEOs Elizabeth Lindsey of Byte Back and Aaron K. Saunders of Clearly Innovative.

OUR PROGRAMS | PRO-EDUCATION

HOW WE ADVANCE EXCELLENCE YOUTH SERVICES Our hands-on, project-based learning approach continued its successful track record:

TURNING WEAKNESS INTO STRENGTH Challenges at home and multiple transitions were hard on Justina Poole. A headstrong little girl, she reacted by becoming stubborn and argumentative. No one could tell her anything. That all changed in 7th grade when Justina joined UPO’s POWER program. She loved the mix of education and fun, like researching pollution and how to clean up the Anacostia River. Each trip motivated her to think about how to make things better for the Earth, her community, and her own life. She began to listen when caring staff and inspiring instructors offered guidance on different routes in life. And when the pandemic hit, POWER equipped her with the tools to respond to her mental and emotional state. The POWER staff watched Justina mature into a young adult who is no longer argumentative, but will fight for what she believes in. She’s learned to choose her battles with the end goal in mind. “It’s hard to identify a weakness,” one staff member says, “as she is constantly turning all of them into strengths.” Justina graduated high school with a 3.5 GPA and 9 scholarships, including UPO’s Beavers Scholarship. She’s now majoring in social work at Virginia State University.

“ I stayed committed because this program felt family-oriented and I knew it would be beneficial to my educational journey.” — J ustina Poole, a POWER student Note: Her mother, who felt the same way, completed our Parenting Journey workshop series which helps improve parenting skills and parent-child relationships

•

R ecognized by the Department of Education for best practices in implementing the Social-Emotional Learning (SEL) curriculum.

•

8 0% of POWER students (2nd cohort) graduated from high school on time and enrolled in college.

•

W e issued $200,000 in grants to DC-based nonprofits for expanded summer programming for school-aged youth.

A VALUABLE LIFE LESSON The little boy wobbled out onto the ice-skating rink. This CREATE field trip was Carl’s first time strapping on skates. It was hard. And that was the point. This was a social-emotional learning (SEL) day, designed to nurture the SEL skills of self-confidence, self-motivation, empathy, and teamwork. Over and over, Carl pushed his blades forward, stumbled, and went down. But he never gave up. As the CREATE staff and the other children urged him on, he pushed through, determined to be the best ice skater he could be that first day. In a difficult situation, Carl and his classmates learned that perseverance, pulling together, and a positive attitude pay off – a life lesson that lays the groundwork for future success.

OUR PROGRAMS | PRO-EDUCATION

PRO-EDUCATION Programs Create Opportunity FOSTER GRANDPARENTS:

A LOVE STORY

Foster Grandma Bobbie Jean Moss prepares distance learning bags for hundreds of Eagle Academy PCS students.

Foster Grandpa Ronald Lewis distributed tablets to students for distance learning.

First: Mask up. Next: Share love and wisdom. Despite COVID restrictions, Foster Grandparents found ways to support children’s social-emotional and educational needs during the pandemic. In Howard University Hospital’s neonatal ICU, Foster Grandparents cuddled and fed sick babies. During online classes for Title I schools (where children need the most help), they gave one-on-one attention to students. UPO’s Foster Grandparent Program is the DC chapter of the nationwide AmeriCorps Seniors network. We train seniors who have low incomes, and they get as much as they give when they mentor children. As Foster Grandma Wanda Brookins explained, “They need me and I need them, each and every day.”

“I needed this opportunity to be competent with computers, [and I’m combining it] with my major desire to be a part of helping all children establish a stronger foundation.” — F oster Grandpa Keith

Greene. We trained Foster Grandparents in computer literacy and distributed laptops so they could help children in virtual classrooms.

OUR PROGRAMS | PRO-EDUCATION

FAMILY STRENGTHENING:

WHY DO WE TRAIN? FOR OUR CUSTOMERS, who benefit when we train human services

FAMILY STRENGTHENING Participants in our training programs earned a Strengths-Based Leadership Certificate, Strengths-Based Family Worker Credential (SFW) or Foundations of Strengths-Based Practice Credential from Temple University.

workers and leaders to improve their inner

Applying the practice

strength. And our

Our courses enable trainees to practice what they’ve learned and apply it to real work situations.

classes help nonprofit organizations who ask us to teach their staff.

Fewer quitters Strengths-based leadership improves employees’ engagement. They become more productive and less likely to quit.

HOW WE ADVANCE EXCELLENCE FOSTER GRANDPARENTS PROGRAM

Personal growth = Organizational growth

Since schools were online, we held computer literacy classes to improve the skills of our “Foster Grandparents”, senior volunteers who mentor children in literacy, math, motor skills, and social-emotional skills. These caring seniors

volunteered

28,134 hours to nurture

5,073 children.

Training increases growth and capacity to help customers achieve their long-term goals for self-sufficiency.

“I have continued my journey to keep learning about myself and my life. That’s due to my eyes being opened wide by what I learned in this class.” — S tudent who earned a Strengths-Based Family Worker credential

OUR PROGRAMS | PRO-WORK

PRO-WORK Programs Open Doors

As part of our PRO-WORK commitment, the UPO Workforce Institute unites people with opportunities in high-demand careers through vocational training and job placement services. We set our customers on pathways to the middle class. TRAINING COURSES FOR NATIONAL CERTIFICATIONS Building Maintenance Professional

Entering a field with huge demand!

Child Development Associate (CDA)

Our most popular 2021 training

Commercial Driver’s License (CDL) Culinary Arts

Ready for the real world! Graduates now learn using the latest training technology thanks to a $20K investment

Broadband Telecommunications Electrical Technician Emergency Medical Technician (EMT) Hospitality Service Worker NEW! 56 high school seniors without post-graduation plans explore construction career options and career goal-setting

IT Helpdesk & Application Support Specialist, Network +, Security + Plumbing Technician CARES Act: Construction Exploration Workshops

Now seeking partnerships to offer HVAC and solar panel installation training

Building Careers Academy (The District’s largest construction training facility)

THE DAY THAT CHANGED HER LIFE “ [My UPO Job Developer] made me feel like there are people who really want to see you succeed in life. He gave me advice. While I was in his office, he made phone calls to different companies [so I could talk with them to] get the job-hunting process started.

His kind and caring words helped me through a very dark space that I was in. Right before I left, he said to me, ‘If you apply to at least 10 jobs a day you’re going to get a call back from at least one.’ That stuck with me. When I went home, I hopped on the computer and started applying to jobs.

And he continued to send me emails with job opportunities. Last Friday, I was offered 7 different jobs. I decided to go with Medstar. I can’t thank [my UPO Job Developer] enough for taking the time to meet with me. That day changed my life.”

– Christina Ishmell, a customer on her way to success

OUR PROGRAMS | PRO-WORK

Instructor Richard Cochran watches Mikalea King during her training at UPO’s Building Careers Academy. She graduated with her national certification in Professional Building Maintenance.

HOW WE ADVANCE EXCELLENCE

FREE TO SUCCEED During his 13 years in prison, Edgar F. took classes and earned multiple certificates to keep his mind busy and his hopes alive. “But things change,” he explained. “I came home and I didn’t know you had to do interviews by phone now.” UPO Job Developer Tyrone Davis was just what Edgar needed – an outspoken DC native with real world experience. “He stayed on me with advice,” said Edgar. Tyrone also taught Edgar how to use a cell phone. Together, they worked out a plan and Edgar landed a job as a construction flagger.

UPO WORKFORCE INSTITUTE

524

In 2021, we helped customers navigate the road to self-sufficiency by: •

D eveloping a personalized career plan for success

•

O ffering vocational training

When he was ready for more opportunity, Edgar attended a job fair. The lines for electrical and plumbing interviews were hours long, so he visited a room with no one in it but the interviewer.

158 customers • P lacing 298 customers

“What does your company do?” he asked. “Concrete,” said the interviewer.

•

Before Edgar could get away, the interviewer told him that training paid $38/hour and he could earn $80,000/year. Edgar jumped at the chance! He was quickly hired by Precision Safe Sidewalks and is now being considered for a promotion. The City Paper’s “Trust Chef Jerald Thomas to Train Cooks to Enter the D.C. Workforce” is a story about his teaching, tenacity, and care for his students.

“ This training has opened my eyes to the possibilities to become my own boss. Thank you, Chef Jerald!” — D ennis Geddie, a Culinary Arts student with plans for a food truck

completed by

in a job with a future

P roviding wraparound support to keep that job and launch a career

UPO Inspire continued to support UPO’s IT trainees by providing $9,250 in incentive stipends to encourage them as they progressed toward their CompTIA A+ certification.

OUR PROGRAMS | PRO-COMMUNITY

PRO-COMMUNITY Programs Transform Lives

We are PRO-COMMUNITY because strong communities make it possible for people to live healthy, productive lives. So our neighborhood-focused programs team up to help our customers gain desirable housing, life-changing healthcare, and financial stability.

AFFORDABLE and DESIRABLE HOMES

2020

Premier developer TM Associates joins forces with UPO Community Development Corp. to develop high-quality affordable housing for people who earn up to 50% of the area median income (AMI). Groundbreaking at 1550 First St. SW Grand Opening! MDL Flats

2021

76 high-quality apartments, 100% affordable 1st new affordable housing in SW in over a decade Wraparound supportive services on site Groundbreaking at 1530 First St. SW MDXL Flats 101 units, 100% affordable Frontier Development & Hospitality Group chooses UPO as a community partner in its goal to develop 407 units of deeply affordable housing with hotel, retail, and job training on site.

Looking ahead: UPO will exceed its 2019 goal of 500 new homes in 5 years!

OUR PROGRAMS | PRO-COMMUNITY

HOW WE ADVANCE EXCELLENCE COMMUNITY REINVESTMENT

The worst part about the apartment wasn’t the long-needed repairs. It was that the neighborhood gang members knew the daily routines of A.F.’s two teenage daughters. The girls had refused to join the gang. Whenever the girls left the apartment, the boys were waiting for them. They’d threaten the girls with sexual assault.

We kept 440 families in their homes by eliminating their rental debt and threats of eviction. We held virtual housing workshops, and became DC’s official Financial Navigator, a lifeline for people facing financial problems during the pandemic. For DC residents with income of less than $58,000/yr, our IRS-certified experts prepared 1,228 tax returns for free, generating $2.37 million in refunds — money that went right back into their neighborhoods.

By the time A.F. came to UPO’s Shelter Plus Care program, she was terrified. Her family desperately needed to escape.

AFFORDABLE HOUSING

At the grand opening of the MDL Flats building, Bob Margolis, CEO of TM Associates, praised our shared vision for what affordable housing can and should be. Andrea Thomas, President and CEO of UPO, described how UPO’s onsite wraparound services will help people thrive in these homes. “We look to this as a model” of affordable housing, said Drew Hubbard, interim director of DC’s Dept. of Housing and Community Development.

PROTECTING HER FAMILY

Program coordinator Francis Monroe guided A.F. through the process of getting emergency permission to move. Then he helped her find a beautifully-appointed rental home, a former Airbnb in a safe location. The family slipped away without anyone knowing when they left or where they went — and now they live peacefully, without fear.

“ We would probably be homeless if it wasn’t for UPO. Don’t be ashamed, they will help you and support you. UPO saved me and my family! It strengthened my soul. It encouraged me to never give up. There are good people willing to help you and they work at UPO.” — L atia Bowden, who lost work and fell behind on her rent while caring for sick family members during the pandemic

Through partnerships with developers, we’re helping them to deliver new affordable homes. Our goal: 500 homes in 5 years. And our pioneering ADU DC Initiative (a collaboration with the Coalition for Smarter Growth) held a workshop for 300 DC residents on how to build an additional home in their backyard or basement — a strategy that boosts intergenerational wealth, enables people to age in place, and adds affordable housing.

OUR PROGRAMS | PRO-COMMUNITY

PRO-COMMUNITY Programs Transform Lives

IMPACT ON PEOPLE’S HEALTH Shelter Hotline

96,267 54,601 209,808 customer calls for help answered

Number of people experiencing homelessness:

hot meals served

life-sustaining items distributed: UP 50% from last year

DOWN 20% (As an integral part of the District’s Continuum of Care, UPO’s Shelter Hotline shared in this success story.)

Comprehensive Treatment Center Increase in telehealth

11,379

291

more people helped

1,002

individual counseling sessions

customers served

recovery support (case management) sessions

Permanent Supportive Housing

chronically homeless individuals and families served

customers have moved into their new homes

formerly homeless customers supported by intensive case management services at the new MDL Flats (see page 15)

Electronic Benefits Transfer (EBT)

40,310

customers eligible for the Supplemental Nutrition Assistance Program received EBT cards

OUR PROGRAMS | PRO-COMMUNITY

HELPING HIM REACH HIS GOALS Tina Whitlow wrapped a scarf around her neck to ward off the bone-chilling cold. She was a UPO Community Facilitator, talking with neighbors at an MPD Community Pop-Up where District police officers partnered with UPO to deepen connections with the community. Then an officer asked Tina to meet M.L., who was wearing a light jacket and shorts(!). M.L. told Tina he was tired of living on the streets. He wanted a home and a job so he could provide for his 12-year-old daughter, who was now living with her mom. Tina told him about UPO’s nearby Workforce Development Center, where he could choose new outfits from the Clothing Closet. When M.L. walked over, he found warm coats and asked for help getting a job. A UPO Job Developer coached M.L. on his resume and soft skills, then helped him pick out a job interview outfit. Meanwhile, Tina referred M.L. to several housing resources. Soon, M.L. got a job and moved into an apartment in a transitional house. Now he looks like a new man and he’s proud when his daughter runs to greet him. “I couldn’t have done it without you,” he told Tina. Tina’s still in touch with M.L., whether it’s to let him know that CARES Act funding can cover his daughter’s Summer Camp tuition, or to bring winter essentials donated by the Washington National Cathedral. She’s a resource for as long as he needs her because M.L. is now part of the UPO Family for life.

“ Before learning to meditate, my temptation to do drugs was greater. Now I can think things through. I have peace of mind.” — M ark, a Comprehensive Treatment Center customer who is fighting his opioid addictio. He learned new skills through our partnership with the David Lynch Foundation.

HOW WE ADVANCE EXCELLENCE COMMUNITY HEALTH Shelter Hotline outreach workers served as the eyes and ears of the city, protecting the health of people on the streets; the Comprehensive Treatment Center helped people with opioid addiction achieve abstinence with a medication-assisted treatment program; Permanent Supportive Housing provided intensive case management to people transitioning from homelessness; and the Electronic Benefits Transfer program ensured that families could put food on the table.

OUR PROGRAMS | PRO-COMMUNITY

PRO-COMMUNITY Programs Transform Lives

UPO’S DEEP COMMUNITY ROOTS HIGHLIGHTS OF ADVOCACY & VOLUNTEERS:

B ridged the digital divide by providing laptops to 100+ seniors, helping them stay connected during the pandemic D istributed 20,000+ bags of groceries, thanks to CARES Act funding and generous donations from the Capital Area Food Bank and Martha’s Table

HIGHLIGHTS OF PLACE-BASED STRATEGIES:

P artnered with United Medical Center to provide COVID vaccines, testing, and personal protective equipment to residents.

C onnected residents with rental supoort, including our Housing Assistance Program.

H osted 114 COVID-safe in-person events that brought neighbors together while raising awareness of UPO’s services, providing referrals, and enrolling new customers.

R ecruited 205 residents for volunteering and neighborhood outreach.

E ngaged 159 local businesses and community partners to collaborate and provide pandemic support.

A cted on 780 referrals for help, submitted by residents.

S upported 200+ families who were quarantined due to COVID exposure, via CARES Act funding E ngaged residents with the Ward 8 Community Economic Development Plan in a bottom-up “For Us By Us” process C hanged lives through Volunteer Services, Community Empowerment, Neighborhood Improvement, and Camp Play-All-Day in Washington Highlands

HOW WE ADVANCE EXCELLENCE EMPOWERING OUR COMMUNITY

EXPANDING OUTREACH

We encouraged staff, volunteers, community members, and partners to engage in civic discourse and efforts that support the well-being of families and communities.

To reduce the causes and conditions of poverty, we expanded our place-based strategies to include job readiness services and case management in 3 zones with levels of economic insecurity.

OUR PROGRAMS | PRO-COMMUNITY

How do residents become potent advocates for their neighborhood? By learning to amplify their voices at our COMMUNITY LEADERSHIP ACADEMY.

Our newest

170 graduates are jumpstarting policy changes and economic development — seizing their power and making their visions real!

BRINGING BACK JOY It had been a long pandemic, especially for teenagers. School was a computer screen. Hangouts were shuttered. Work dried up. For high school seniors, it felt even more unfair. Prom, graduation — the usual rites of passage were cut back or cancelled. In Ward 8’s Washington Highlands neighborhood, the loss of so many joyful events was particularly cruel. The obstacles to economic growth here include limited public transit, food deserts, and lack of community development. In fact, back in 2014 all that discouraging data from UPO’s Community Needs Assessment motivated us to launch the Washington Highlands Community Advancement Network (WHCAN) initiative. Today WHCAN’s place-based strategy provides onsite programming, engagement, and support that’s guided by the residents’ own insights into what they need. Sometimes those needs are practical, such as jobs. Last June, what they really wanted was a party. So, collaborating with the community, we held an outdoor COVID-safe Graduation Celebration for Washington Highlands students whose schools couldn’t hold one. The community gathered to honor them with photos and gifts, a moon bounce, and a feast prepared by UPO Chef Jerald Thomas. Thanks to our strong community connections, we sparked a day of joy.

For the Graduation Celebration, UPO collaborated with: • Atlantic Terrace Tenant Association • CURE the Streets • East of the River Clergy Police Community Partnership • Far Southeast Family Strengthening Collaborative • Love More • Southern Hills Tenant Association

“ As a retired senior, it is an honor and a privilege to serve the community. Thank you UPO, for allowing me to serve.” — D iannie Parmely, volunteer

• WinnCompanies

Measurable Outcomes How advancing excellence improves outcomes Employment

120

enrolled in 380 customers vocational skills training

Linkages

customers received Financial Capability Skills training

received 1,848 customers free VITA, EITC, or Tax

Grandparents

Emergency

and received certifications

96,267

received job 526 customers readiness training

phone calls received and processed by Shelter Hotline

849 customers referred to jobs

207,984

life-sustaining items distributed

571 customers obtained jobs

112,123

rides provided to customers experiencing homelessness

Education

Health

treated by 291 customers the Comprehensive

participated in 729 seniors congregate meals

engaged through 486 youth youth programs

2,035

Housing

Treatment Center

customers benefited from Mobile Grocery Distribution

sessions to 11,379 counseling improve quality of life

Self-Sufficiency/ Case Management had new Case 224 customers Management plans initiated received Case 1,018 customers Management services

Measuring Agency Results 5%

67%

Financial Strength

85%

ROMA / Programmatic Outcomes / Customer Self-Sufficiency

90%

70%

Customer / Staff Input

100%

Program and Administrative Monitoring

78%

Capacity Building & Governance

60%

Assisted:

87%

The number of customers UPO helped compared to the number of customers who sought help.

The goal is to attain 85% or more at the end of the fiscal year. Due to COVID19, UPO's operations were severely impacted in fiscal year 2021.

Stabilized:

The number of customers now stabilized compared to the number of customers who sought help.

Not On Track

Beyond Stable:

The number of customers achieving or exceeding stability compared to the number of customers who sought help.

Unduplicated Customer Count

For more information on our innovative scorecard, visit upo.org/scorecard or scan the QR code.

2019: 52,430 | 2020: 49,324 | 2021: 58,120

2021

81%

Agency Strategic Plan

On Track

2020

Organizational Standards

Achieved

2019

WEIGHT

2019

PERFORMANCE

2021

Agency Scorecard

2020

440

customers received rental assistance and their threat of eviction was resolved

2021

231

customers received housing counseling

AGENCY SCORE

were issued 40,310 customers Electronic Benefit Cards

133,542 meals distributed

youth mentored by Foster Grandparents

CATEGORY

engaged (other 353 volunteers than Foster Grandparents)

received health 180 adults education and/or counseling

2020

5,073

served by Foster 28,134 hours Grandparents

Nutrition

between 0-5 900 children served by Early Head Start

seniors participated in recreation and socialization activities

engaged as 174 seniors volunteers via Foster

Preparation Assistance

completed 214 customers vocational skills training

257

2019

1,448

Income Management

customers received employment services

Financial Statement

for fiscal years ending September 30

(At the time of printing, the 2021 numbers have yet to be audited. When that process is complete, we will update the statement on our website.)

2021 ($)

2020 ($)

Federal Government

8,863,791

8,594,317

Federal Gov. through DC Gov.

19,387,678

14,923,736

DC Government

8,136,830

9,128,441

Private and General

2,514,551

3,662,534

24,975

48,365

38,927,828

36,357,393

Revenue

Fees and Contributions Total Revenue

GOAL #1

Expenses Community Services

11,837,095

10,900,370

Early Head Start

6,835,273

6,627,128

Preschool Programs

6,194,205

5,130,829

Homeless

3,025,235

3,363,830

Special Emphasis

2,856,842

2,499,824

Private and General

2,002,498

2,260,350

931,443

774,703

33,682,595

31,557,034

Other Grants Total Program Expenses

STRATEGIC GOALS Offer pathways to the middle class through economic security programming directed at family strengthening through asset enhancement opportunities

GOAL #2 Create and grow social enterprise opportunities

GOAL #3 Expand portfolio of programs offered regionally

Supportive Services General and Administrative

4,787,448

4,186,809

TOTAL EXPENSES

38,551,447

35,704,451

Net Assets

GOAL #4 Develop and implement a coordinated marketing and development approach

GOAL #5

Change in net assets before capitalization of program expenses

294,979

612,551

Capitalization of program expenses

81,403

39,392

Change in Net Assets

376,382

652,942

Net Assets, Beginning of Year

7,513,229

6,860,286

NET ASSETS, END OF YEAR

7,889,611

7,513,229

Leverage government funding by 20% with private sector support

GOAL #6 Employ the Baldridge Management Practices of Continuous Improvement

Funding Sources We are pleased to acknowledge and thank our most generous benefactors who made gifts during FY 2021 between October 1, 2020 and September 30, 2021. INVESTMENT OF $750,000+

INVESTMENTS OF

$15,000 – $49,999

Bainum Family Foundation

Citi Community Development DC Primary Care Association

INVESTMENTS OF $50,000 – $100,000 CareFirst BlueCross BlueShield

Metropolitan A.M.E. Church United Way NCA Washington Convention and Sports Authority Washington Nationals Philanthropies NATS4GOOD Community Response Fund

TD Charitable Foundation

The Wollenberg Foundation

INVESTMENTS OF

BB&T (Truist) Buffett Early Childhood Fund Clark-Winchcole Foundation The Community Partnership for Prevention of Homelessness JPMorgan Chase Pepco, an Exelon Company T. H. Easter Consulting LLC TM Associates, Inc. United Bank UPO Inspire

Al’s Twin Air LLC CDW City National Bank Clark Construction Group Comcast NBCUniversal Foulger-Pratt Gallagher Benefit Services Greater Washington Community Foundation

$5,000–$9,999

$2,500–$4,999

INVESTMENTS OF

$1,000–$2,499

Achievement Prep Alignstaffing American Psychological Association ASALH Erik Boas Bozzuto Development Company Jo Raffa Boukhira Barbara and Randall Bovbjerg Brookfield Properties Management Ronald Brown CFC DC Housing Authority DC One Fund Delta Housing Edgewood Brookland Family Support Collaborative

Mayor Muriel Bowser’s Martin Luther King Jr. Holiday Commission John Oberdorfer Ricoh USA, Inc. RCM&D Safeway Foundation Stein Mitchell Beato & Missner LLP W. S. Darley & Co. Wells Fargo Bank

$500–$999 Andrew D. & Stefanie Anne Cook Evans Giant Food Global Giving Evelyn Brooks Higginbotham Scott Kratz Dana M. Jones Robert Margolis Gayle Maslow PNC Financial Services Group Dontai Smalls TD Bank Andrea Thomas Wharf District Master Developer LLC William B. & Sallie B. Wallace WINNCO

Lafayette Barnes Kevin Chavous Citizens Outreach Fund Mary Ellen Curtin Ruth Hamilton Juan Jara Hyvron Jean Kaplan Early Learning Company John Kerry Lakeshore Learning Materials

Lewis Baach Kaufmann Middlemiss Deborah McArthur Jason McDowell Mervyn Myers Daniel Ofori-Addo Tara Plochocki Peter RomerFriedman Joseph Vaughan Tau Gamma Delta Sorority, Inc.

We also thank all the many other donors who made gifts during FY 2021. We are deeply grateful for all our donations no matter the size. Your generosity makes our lifesaving work possible as we guide our neighbors on a path toward financial stability and wellness.

Donor Spotlight We thank TD Bank and the TD Charitable Foundation for helping our neighbors RISE. They share our inclusive vision for the District: “A city of thriving communities and self-sufficient residents.” Together, we’re helping to support, respect, and improve the quality of life in our city as we enhance its economic vitality.

“ TD Bank and the TD Charitable Foundation are able to help create real, impactful change in the communities we serve because we work with trusted community organizations that are intimately aware of the struggles facing our neighbors. UPO is one of those trusted community organizations, and we are proud to support their Housing Assistance Program (HAP). HAP provided emergency rental assistance during the pandemic and continues to provide critical services, like healthcare and job training, that help families get back on their feet. Thank you for all you do and we look forward to continuing to work together to help create a more inclusive and sustainable future for all.”

LOGO

— H ugh Allen, Regional President for the Mid-South Metro at TD Bank and Board Member of the TD Charitable Foundation

PROVIDERS & PARTNERS COMMUNITY PARTNERS

Each year, we partner with myriad organizations throughout the Washington, DC area to provide the highest-quality programs, all designed to help our customers attain an economically independent life. Thank you for your continued support. Advocacy for Justice and Education AFL-CIO Age Friendly DC AimHire Ajilon Allied Universal America Works of Washington, DC American Kidney Fund American University Amidon-Bowen Elementary School AMTRAK Anacostia Coordinating Council Anacostia Economic Development Corporation Anacostia Holding Company Andrews Federal Credit Union Anne Beers Elementary School APB Associates Assembly at Petworth Atlantic Terrace Tenants Association Ebonee Avery-Washington, DC Office of the Attorney General Balloon Décor Ballou Stay Bank of America Beauvoir, the National Cathedral Elementary School Bellevue Pharmacy Bethesda Baptist Church – DC BHarvey Construction Black Coalition Against COVID Bombas Bowie State University Bravo Zulu Chess Academy Bread for the City Brentwood Recreation Center Bright Beginnings Early Childcare The Brooks Group, LLC Building Bridges, LLC Burroughs Education Campus Calvary Health Care Capital Area Asset Builders (CAAB)

Capital Area Food Bank Capital Guardina Youth Challenge Capitol Skyline Hotel Career Gear CareFirst Blue Cross Blue Shield Catholic University Event Services CentroSync Cesar Chavez Public Charter School Child and Family Services Agency Children’s Health Project Children’s Hospital - Injury Prevention, Burn & Winter Safety Children’s National Medical Center - Safe Kids Worldwide Chimes DC Christ Church Christian Tabernacle Child Development Center Clean Team A Clown 4 U Coalition for Non-Profit Housing & Economic Development (CNHED) Community Bridges, LLC Community Connections Community Tax Aid Compass DC Competitive Innovations Congresswoman Eleanor Holmes Norton Convention Center/Feast of Sharing Court Services and Offender Supervision Agency C-Tech CURE the Streets David Lynch Foundation Dawn to Dusk DC Community Courts DC Dept. of Behavioral Health DC Dept. of Employment Services DC Dept. of Health

DC Dept. of Housing and Community Development DC Dept. of Human Services DC Dept. of Parks & Recreation DC Dept. of Transportation DC Healthy Families DC Housing Authority DC Hunger Solutions DC Public Library DC Mayors Office DCPS Office of Early Childhood Education DC Rape Crisis Center DC Strong Start DC Students Construction Trades Foundation DC Superior Court DC Sustainable Energy Utility DCTV Deeds of Kindness District Health Care Services DOES Project Empowerment Dress for Success Drew Elementary School Eagle Academy PCS Early Stages East River Family Strengthening Collaborative Edgewood/Brookland Family Support Collaborative Edgewood Farmers Market Educare of Washington, DC Edward C Mazique PCC - Infant Edward C Mazique PCC - Reeves Edward C Mazique PCC - Tyler House Edward C. Mazique PCC Developing Families El Bethel Baptist Church Empower DC E.R. Bacon Development, LLC Events DC Excel Academy EYL 365 Projects, LLC Fairlawn Civic Association Famalay Staffing, LLC

Family Medical Counseling Service Far Southeast Family Strengthening Collaborative Father McKenna Center Federal Pest Control 1st CDL Training Center of NOVA First Rock Baptist Church Child The Fisher of Men Ministries Food Corps Fort Lincoln New Town Fort Myer Construction Corporation Foulger-Pratt Friendship Public Charter School - Blow Friendship Public Charter School - Cham Friendship Southeast Elementary School Friendship Technology Preparatory School Friendship Woodridge Elementary School Future Resources Learning Genesis Healthcare, Bradford Oaks Center George Washington University - Milken Institute School of Public Health Georgetown Lombardi Office of Minority Health & Health Disparities Research Giant Food Gonzaga - Omega Men for the Homeless GOODProjects Goodwill Goodwill of Greater Washington Greater DC Diaper Bank Greater Help Ministries Greater Washington Urban League Greenleaf Resident Council H Street Community Development Healthy Babies

Health Services for Children with Special Needs Healthy Families/ Thriving Communities Collaborative Council Olivia Henderson, ANC 8D Commissioner Hendley Elementary School Higher Development Academy Home Depot House of Ruth - Kidspace Howard University Howard University Hospital Howard University Office of Community Engagement The HSC Pediatric Center Hutchins 360 STEM Imagine Public Charter School Industrial Bank Israel Baptist Church James Creek Resident Council J.C. Nalle Elementary School Jones Memorial United Methodist Church JPMorgan Chase K&L Gates Kavi Wellness Ketcham Elementary School Langdon Elementary School Langley Elementary School Language Solutions Latin American Youth Center Living Classrooms Foundation - National Capital Region Love & Carrots Ludlow-Taylor Elementary School Macy’s Malcolm X Elementary School Martha’s Table - Commons

Martha’s Table Clothing Outfitters Jeanne Mattison, Constituent Service Coordinator - Ward 6 The Mayor’s Office on Returning Citizen Affairs MedStar Cancer Research Melwood Meiger Health Metropolitan Police Department - 5th District Michael’s Creative Minds Miriam’s Kitchen National Children’s Center National Family Engagement Alliance National Kidney Foundation The National Reentry Network for Returning Citizens National Restaurant Association Neighborhood Legal Services Northeastern Presbyterian Church NRI-Staffing Office, Deputy Mayor for Planning and Economic Development Office of Latino Affairs Office of Neighborhood & Safety Engagement Darlene Oliver, ANC 5C05 Commissioner Om Shanti OSSE: 21st Century Parents with Partners Payne Elementary School Pepco PIW PNC Bank Potomac Job Corps Center Pragmatics Providence Hospital

PSI Service III, Inc. R. Emmanuel Bell Consulting Reading Partners - J.C. Nalle Reston Limo Service RIA Properties Brookland Manor Richard Wright Public Charter School R.I.S.E. Center Rockstar Cutz Roots Public Charter School Samaritan Ministries Safeway, Inc. SE Children’s Fund II SNAP/Hunger Solutions SOME (So Others Might Eat) Southern Hills Tenant Association SPACEs In Action Spanish Education Development Center St. Elizabeth East Project St. Elizabeth Hospital St. Elizabeth West Campus St. Matthews Lutheran Church Stanton Elementary School Storyline Strategies Suited for Change Sunshine Early Learning Center SW BID Syphax Gardens Resident Council Tel Cort Cooperative Temple University, Harrisburg T Mobile TD Bank Tele Court Coop TM Associates Toastmasters International Transitional Care Center Trinity University

Trinity University Nursing School The Triumph - Community of Hope Turner Elementary School Umbrella Therapeutic Services United Bank United Way of the National Capital Area Unity Health Care University of the District of Columbia (UDC) U.S. Attorney’s Office for the District of Columbia Vernon Martin’s Salon Wards 7 & 8 DC Prevention Center Ward 8 Community Economic Development Washington Gas Washington National Cathedral The Washington Center Washington Leadership Academy Washington Legal Clinic for the Homeless Waterside Fitness and Swim Club Westlink Career Institute Westminster Presbyterian Church Wheatley Education Campus A Wider Circle Kirsten Williams, ANC 5C06 Commissioner WinnCompanies WMATA Wollenberg Foundation World Central Kitchen WPFW 89.3 FM Xerox

CHILD DEVELOPMENT PARTNERS

NETWORK OF SERVICE PARTNERS

UPO is an education hub for DC’s Quality Improvement Network. We’re partnering for excellence with

We rely on effective organizations such as these to help fulfill our mission.

these child development centers across the city. Bell Teen Parent

Kennedy Institute

Big Mama’s

Kids Are People Too

Board of Child Care

Kids Are Us Learning Center

Christian Tabernacle

Love and Care

Community Education

Loving Care

House of Ruth

National Children’s Center

Jubilee JumpStart

Sunshine Early Learning

Catholic Charities Archdiocese of Washington Collaborative Solutions for Communities Community Services Agency, Metro Washington Council, AFL-CIO

DC Central Kitchen Edgewood/Brookland Family Support Collaborative Thrive DC Vida Senior Centers

Where We Serve 1

3 4 5

A 6

C 16

BUILDING CAREERS ACADEMY

915 Girard Street NE Washington, DC 20017 202-526-2640

Vocational Skills Training

COMPREHENSIVE TREATMENT CENTER

1900 Massachusetts Ave SE Building 13 Washington, DC 20003 202-535-1793 Substance Abuse Treatment

H STREET CENTER

645 H Street NE Washington, DC 20002 202-813-3945 | 202-758-2438 Electronic Benefit Transfer (EBT) Processing

EARLY LEARNING NETWORK

SERVICE CENTERS

EARLY HEAD START • HOME BASE

UNITED PLANNING ORGANIZATION (Headquarters)

Coolidge High School

Roosevelt Senior High School

301 Rhode Island Avenue NW Washington, DC 20001 202-238-4600

Luke C. Moore High School

Early Learning | Shelter Hotline for people experiencing homelessness

Edgewood

405 Sheridan Street, NW (WARD 4) | 202-734-0148

4301 13th Street, NW (WARD 4) | 202-939-3609

1001 Monroe Street, NE (WARD 5) | 202-671-6313

601 Edgewood Terrace, NE (WARD 5) | 202-529-1582

ANACOSTIA COMMUNITY SERVICE CENTER

Marie Reed Elementary School

2195 Champlain Street, NW (WARD 1) | 202-207-3862

Dunbar Senior High School

Azeeze Bates

Paradise Day Care Center

H. D. Woodson High School

C. W. Harris Elementary School

Anacostia High School

Ketcham Elementary School

Frederick Douglass

Malcolm X Elementary School

Eagle Academy Public Charter School

Ballou Senior High School

Atlantic Gardens

1649 Good Hope Road SE Washington, DC 20020 202-610-5900 202-610-2796 (Youth Services Office)

101 N Street, NW (WARD 5) | 202-724-4407

Youth Services | Foster Grandparents Program Electronic Benefit Transfer (EBT) Processing

444 16th Street, NE (WARD 6) | 202-388-7960

3513 Jay Street, NE, Suites A & B (WARD 7) | 202-627-2220

RALPH WALDO “PETEY” GREENE COMMUNITY SERVICE CENTER

540 55th Street, NE (WARD 7) | 202-724-8841

2907 Martin Luther King, Jr. Ave SE Washington, DC 20032 202-562-3800

301 53rd Street, SE (WARD 7) | 202-645-5613

Housing Counseling | Job Placement | Volunteer Opportunities | Advocacy & Community Engagement

1601 16th Street, SE (WARD 8) | 202-698-2155

1919 15th Street, SE (WARD 8) | 202-610-5872

BENNING ROAD SERVICE CENTER

3240 Stanton Road, SE (WARD 8) | 202-889-2080 Ext. 701

1500 Mississippi Avenue, Se (WARD 8) | 202-617-9787

3938 Benning Road, NE Washington, DC 20019 202-231-7990 CARES Act Team

3425 10th Place SE (WARD 8) | 202-238-4632

3401 4th Street, SE (WARD 8) | 202-645-6689 —

4228 4th Street, SE (WARD 8) | 202-758-0339

member of UPO’s Network A of Service Providers

“What I Can Do” TIME

When you volunteer your Time, you give it a purpose. And it can be fun!

TALENT

Serving others with your unique Talent is balm for your soul.

TREASURE

Your generosity by donating Treasure shows what you value.

TIES

When you connect people using your Ties, giving them inspiration and strategic input from peers, you’re expanding your tribe.

THE RECIPE FOR

SUCCESS

Even your smallest deeds have a big effect: They combine with other deeds to improve the lives of our neighbors —and they make you feel good.

To learn about volunteering, visit upo.org/volunteer To make a donation, visit upo.org/donate

A MOTHER’S AMBITION UPO’s CARES Act programs help people turn their passion into action — and the only cost is their sweat. Look at DC native Lena Coleman, who always knew that education was her calling. At Morgan State University, she earned her BA in Applied Liberal Studies with a concentration in Elementary Education. Her goal was to become a childcare director, but she did not even have a Child Development Associate (CDA) certification … and could not afford to pay for the required training and testing. Then, while she was on maternity leave, she learned she was eligible for a CDA training program developed by UPO. The class began 5 days after she gave birth. Even with a newborn by her side during a pandemic, Lena thrived. She praises her instructor Ms. Tracey Parham (a UPO Family Engagement Specialist) for being endlessly patient and supportive. Lena also recalls that Tracey called her multiple times after the training to ensure she was taking the next steps to complete her certification, as well as checking in on her newborn. Lena said, “I just think Ms. Tracey was a blessing in disguise. She was truly amazing.” Now Lena is a certified Child Development Associate and refers friends to UPO. Next, she’ll pursue her MA in Education or Business Administration to get closer to her goal.

UPO IS TURNING 60 ON DECEMBER 10, 2022 Get ready for the celebrations! In 1965, UPO ran one of the first Head Start pilot programs. Now we’re DC’s largest Early Head Start provider.

301 Rhode Island Avenue, NW Washington, DC 20001 202-238-4600 WWW.UPO.ORG

Earned the National Award for Excellence in Community Action from the Community Action Partnership CFC # 90524 | DC One Fund Campaign #9881 | United Way NCA #9881

Text UPODonate to 41444 to donate