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2020

ANNUAL REPORT

CARING FOR OUR COMMUNITY s.

We cared by...

EDUCATING THE CHILDREN OF FIRST RESPONDERS

“I wanted to share the absolutely terrific experience that I’ve had at UPO. I honestly didn’t understand the benefits of children attending an ‘education center’ as opposed to a ‘daycare.’ With my twins, I learned the difference. I cannot even begin to describe how wonderful the center was for my twins (3-year-old boy and girl). In less than 2 weeks, I could see a measurable change with them. In that short amount of time, their vocabulary jumped noticeably.’’

- Ryan Evans UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

TABLE OF CONTENTS Letter from the Board Chair and CEO

Board of Directors

Our Impact 07 Responding to the Pandemic

Census 2020 12

COMMUNITY ACTION The United Planning Organization (UPO) is one of our nation’s more than 1,000 Community Action Agencies (CAAs) dedicated to fighting the war on poverty. Established during the presidency of Lyndon B. Johnson in 1964, CAAs have provided direct support to more than 34 million people in need. UPO has always served as the CAA for Washington, DC’s residents with low incomes, and is one of only 12 agencies to ever win the Award of Excellence (above).

UPO’S COMMUNITY ACTION PROMISE Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

Early Learning 14 Youth Services

Workforce Institute 20 Community Reinvestment

Affordable Housing 26 Community Health

Advocacy & Volunteers

Washington Highlands

Community Impact

Family Strengthening

Foster Grandparents

UPO Inspire 41 Special Events 42 Funding Sources 46 Donor Spotlight 47 Providers & Partners

Agency Performance

Financial Statement 54 Strategic Goals 55 Locations 56

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

Andrea Thomas President/CEO

Jeffrey Page, Esq.

VISION

MISSION

Chair, Board of Directors

Uniting People with Opportunities

UPO’s Washington: A city of thriving communities and self-sufficient residents

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

CARING FOR OUR COMMUNITY LETTER FROM UPO’S BOARD CHAIR AND CEO

Often we see a tapestry and marvel at the beauty of the patterns and colors. Rarely do we think of the individual threads that that are interwoven, each doing its part to add to the strength, beauty, and usefulness of the fabric. The pandemic reminded us of how interwoven and interdependent we are, especially in a time of crisis. Community organizations and individuals joined forces and rose to the challenge of meeting the needs of our fellow residents. Ayana Bias, our Advocacy and Volunteer Services Director, told a BBC reporter, “Seeing how quickly organizations like UPO answered the call was an eye-opener for many people.” We reallocated resources because community members shared their needs with us. Then our donors and partners eagerly joined us to help our beloved community: ❱ UPO isn’t all about food but when twice as many

people suddenly had no food on the table, we collaborated with community partners to give out healthy meals across the District. Every month. Every week. Every day.

We also kept our eyes on long-term, ongoing community development work. UPO staff are on the steering committee of the Ward 8 Community Economic Development Plan. And throughout the pandemic, UPO and our partner TM Associates continued to (literally) build a foundation for more people, by constructing the first new affordable housing in SW in over a decade. During the pandemic, Team UPO not only met our neighbors’ needs but also helped them realize their resilience and resourcefulness — the building blocks of self-sufficiency. As one customer said, “I used to be a hustler. Then I wanted to do right. UPO not only helped me, they encouraged me to never give up. I got hands-on help with resumes and job placement, and I landed a job that fit me. Never give up! It may seem like the world may stop but you as a person should never stop.” This resilience was possible because of our donors and volunteers. They are our lifeblood. Together, even in the midst of a pandemic, we weave together to create something beautiful – hope.

❱ UPO isn’t all about computers but since children

needed them for school and seniors felt isolated, UPO distributed over 1,400 of them. In areas where children already had laptops from DC Public Schools, UPO donated school supplies.

❱ UPO isn’t all about money but when jobs

evaporated, prices skyrocketed, and store shelves went bare, we gave monthly gift cards for groceries to 600+ families across the city. (We also gave them diapers, formula, baby clothes, and books.)

WE CONTINUE TO LIFT UP OUR NEIGHBORS. WE KEEP GOING NO MATTER WHAT. WE ARE UPO.

As we helped thousands of people, it was the care from Team UPO – the kind word, the fist bump, the smiling eyes – that let whoever graced our doors know that they were not alone. We were in the struggle together.

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

BOARD OF DIRECTORS OFFICERS Jeffrey Page, Esq. | Chair Designated by Mayor of the District of Columbia (Ward 7)

Dr. Mary Ellen Curtin | Secretary Representative of Major Groups & Interests (Ward 4)

Joseph Vaughan | Vice Chair Designated by Mayor of the District of Columbia (Ward 4)

Juan Jara | Treasurer Representative of Major Groups & Interests (Ward 4)

MEMBERS Lafayette Barnes Designated by Mayor of the District of Columbia (as of 2020)

Rev. Ruth Hamilton Representative of Low-Income Residents Elected by Wards 2 & 6

Dr. Lydia Kearney Carlis Designated by DC Congressional Representative

Scott Kratz Representative of Major Groups & Interests

Kevin Chavous, Esq. Representative of Low-Income Residents Elected by Ward 7

Christopher McLeod Designated by Mayor of the District of Columbia

Kaye Savage Representative of Low-Income Residents Elected by Wards 4 & 5

William T. Miles, Jr. Parent Policy Council Representative (Low-Income)

Oliver Spurgeon III Representative of Low-Income Residents Elected by Ward 8A

Gabriela Mossi Representative of Major Groups & Interests

Robert W. Warren Elected by UPO Board

Elayne Chow Representative of Low-Income Residents Elected by Wards 1 & 3 Donna Grigsby Representative of Major Groups & Interests

Ruthven Phillip, Esq. Representative of Major Groups & Interests Tara Plochocki, Esq. Representative of Major Groups & Interests

Shantelle Wright, Esq. Designated by Mayor of the District of Columbia

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

OUR IMPACT

Pro-Work JOB SECURITY

447

customers obtained jobs

Pro-Community OUR IMPACT 49,324

people served across all generations

FOOD SECURITY

4,565

people fed during the pandemic

FINANCIAL SECURITY

$3.46 million in customer tax refunds secured with UPO’s help

Pro-Education LARGEST Early Head Start provider in DC

$1.4 million in college scholarships and awards since 1990

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

4,565 People fed

1,644 Families supported

1,407 Computers distributed

UPO addressed our community’s urgent needs during the pandemic, as we’ve done in each crisis faced by our beloved District. COVID response was an agency-wide priority that sparked innovations by our frontline heroes, who provided high-quality direct services. 08

Federal Community Services Block Grant (CSBG) funding from the CARES Act brought these efforts to life. The additional funds enabled UPO to go above and beyond what we’ve done before: For the next 2 years, we can offer our entire range of programs to people whose income is up to 200% of the federal poverty level. (Previously, the income limit was 125%.)

CARES Act funds supported 1,428 families during FY 2020. Thanks to the critical support of the Bainum Family Foundation, UPO’s own COVID Emergency Fund helped 216 additional families with immediate needs such as rent, food, living expenses, transportation, and safety gear. Next, UPO will go further by giving some families ongoing food and household support; others will receive two weeks of Quarantine Support.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

We cared by...

RESPONDING TO THE PANDEMIC Funding from the CARES Act was the key

SUPPORTING OUR COMMUNITIES Many individuals, groups, and organizations came together in unity to support our city’s most vulnerable populations. For example, UPO joined 25+ organizations who became the DC Emergency Food Providers (hosted and coordinated by DC Office of Planning). This collaboration addressed food access, challenges, partnership opportunities, and ways to bridge service gaps. Working hand-in-hand with our partners, our Advocacy team fed our neighbors with hot meals, food boxes, and bags of groceries and household items; many people came to us multiple times because they had nowhere else to turn. When we dropped off a box of food to a mom who couldn’t go out, she started crying because we delivered hope. Our Shelter Hotline team also handed out daily hot meals (1,050 a week) to people experiencing homelessness, our Office of Early Learning aided families, and UPO gave direct food support to these communities: ❱

Anacostia

❱

Benning Terrace

❱

Brentwood

❱

Bright Beginnings Day Care

❱

Congress Heights

❱

Douglas Knolls Apartments

❱

Highland Dwellings

❱

James Creek

❱

Potomac Gardens

❱

SW Neighborhood

❱

Washington Highlands

❱

Woodland Terrace

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

COMPUTERS FOR CHILDREN, THEIR MENTORS, AND SENIORS

RESIDENTS LIFT THEMSELVES UP WITH SUPPLEMENTAL INCOME Our Advocacy division recruited 10 striving community members to join UPO’s COVID Relief Volunteer Street Team, also known as “Community Voices.” These residents, who were unemployed and looking for opportunities, received stipends while making a grand impact on their community: They enhanced the quality of our initiatives, from planning and implementation to food distribution.

When District of Columbia Public Schools (DCPS) moved to online instruction, students suddenly needed computers to continue their learning. DCPS provided computers to some students but others still needed access so UPO stepped up to help bridge this digital divide. We distributed computers to families, to seniors who felt isolated, and to our “Foster Grandparents,” senior volunteers who mentor children in classrooms across the city. 1,200 of these computers were funded through the CARES Act; over 200 more became possible thanks to funding from Citi Community Development and others. We asked customers,

“Why was it important for your child to receive a computer?”

“The teachers are doing a good job of community building within the lesson, so that gives her a sense of community…She gets really excited to see her friends virtually.” “We’re creating routines around our home just like school…I started telling my son that if he wants to do extracurriculars, he has to learn something new every day. So being able to explore on the web, it helps support learning outside of the classroom.” UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

NURTURING THE CHILDREN OF ESSENTIAL WORKERS We have deepened our partnerships and express our appreciation to so many organizations that helped us respond during the pandemic: ❱ ❱

American University Bainum Family Foundation

❱

Bold Yoga

❱

Capital Area Food Bank

❱

Citi Community Development

❱

Economax Lighting

❱

Giant Nutritionist

❱

Grapevine Health

❱

Greater Washington Urban League

❱

Marty’s Food & Catering

❱

“He’s painting, tracing his numbers and letters, and learning about rocks and nature. They also tell me how he is. They say Hudson’s a bundle of joy: a happy child, smiling and laughing, talkative and playful. I need to hear that, to know that. If he was sluggish, I’d be worried that he’s sick. Having the UPO center is very, very helpful. It’s great for us!”

George Washington University’s School of Medicine

Martha’s Table

❱

One result: The Washington Post story wrote a story about UPO as “a savior” for Nacole Thrower. She is an essential worker and so are all of her family members, so she was grateful that UPO had an education center for her son Hudson. “I appreciate the love and support from his teacher, the center director, and the coach. They cater to him as if he were their own.

Greater Washington Community Foundation

❱

After the pandemic reached the District and child education centers were shut down, the Office of the State Superintendent of Education suddenly needed to set up and staff 3 emergency childcare centers for children (up to age 3) of first responders and healthcare workers. They called UPO and our Office of Early Learning raced to get the centers ready.

Ready Responders & Blue Rock TD Charitable Foundation Washington National Cathedral

and many others.

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

“There is truly no aspect of life that is untouched by the Census. Whether it’s the quality of local schools, hospital access and capacity, a lack of grocery stores, social injustice, or limited transportation options, there’s always a connection. I talk to people about how their greatest concerns directly relate to the Census — and there’s almost always an ‘aha!’ moment. All the dots connect, and they understand both the opportunity and the urgency.” - Ayana Bias, UPO’s Director of Advocacy and Volunteer Services

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

We cared by...

MOVING MOUNTAINS FOR THE CENSUS Team UPO got creative to reach hard-to-count areas of DC

DC Census and the Bainum Family Foundation asked UPO to go all-out with a Census campaign to reach underserved communities in Wards 5, 6, 7, and 8. So our staff and volunteers built partnerships, trained trusted messengers, held recruiting fairs, and scheduled outreach events … which then had to be completely rethought when the pandemic struck. When that happened, the Bainum team put our neighbors’ needs first — they allowed UPO to reallocate Census funds to support individuals and families with COVID Relief and Recovery. As our previously scheduled events quickly turned into Food Distributions, Grab and Go Meals, PPE giveaways, and online talks, we found ways to keep educating and engaging residents on the importance of “Being Heard and Being Counted” in the Census. Over the summer, Bainum collaborated on further promotions such as UPO’s op-ed in The DC Line news site and the Take 10 for DC ad campaign.

THERE’S POWER IN NUMBERS In recent years, the District received $8,700 per resident per year in federal funding that is determined by the Census. So each head of a 4-person household brings $348,000 over 10 years to DC just by taking 10 minutes to complete a Census form. That’s power. We woke people up so they could seize this power. Our activities reached 330,000+ people during the pandemic and met the DC Census goal because the campaign was embraced by all of UPO’s programs and amplified through Facebook Live events and media attention.

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

Our partners included Martha’s Table, the Greater Washington Urban League, Mary’s Center, Greater Washington Community Foundation, Marty’s Catering, District Influencers, Allison Seymour, Marc Clarke & Bootsy Vegas (who wrote a custom Census go-go song) and many others. This year-long effort succeeded because of Team UPO’s determination, creativity, and passion for persuading residents that one action can move mountains for the next 10 years.

638

families fed — they bought groceries with monthly gift cards

children of first responders were educated and nurtured in our Emergency Child Care Centers during the pandemic

UPO IS THE DISTRICT’S LARGEST EARLY HEAD START PROVIDER The Office of Early Learning (OEL) brings programs directly to Early Head Start children and families, both at centers and in their homes. We focus on the first 1,000 days of a child’s life, from birth through age 3. We are passionate about helping children learn and 14

develop fundamental skills, and at the same time we engage parents and build their skills. By devoting high-quality resources to entire families, we promote their well-being. Our educators are experts at helping students grow, even when in-person sessions

are impossible. When the pandemic hit, first we helped our customers stabilize their lives, then we created customized online programs so that the benefits of education could help them thrive even under the toughest conditions.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

OFFICE OF EARLY LEARNING Educates, empowers, and supports children and their families

PROGRAMS EHS Service Program Our Early Head Start (EHS) program gives infants and toddlers the tools to develop their socialemotional, physical, cognitive, and language skills — steering them toward happiness and success. UPO operates 15 Early Learning Centers throughout the city, serving over 700 children and their families. (In Sept. 2021 we will add 2 more centers.) We also have partnerships with Spanish Education Development Center, Healthy Babies, and Christian Tabernacle Child Development Center.

PUBLIC AND PRIVATE FUNDING

Home-based Program Children and families can get the same Early Head Start resources and support in their home that they receive in our Early Learning Centers. Qualified home visitors perform weekly 90-minute visits with parents to engage them and their children. We train parents in health, nutritious meals, breastfeeding, school readiness, community resources, etc. Bi-weekly socialization enables parents to build their understanding of parenting and brings the community together. We’re serving 84 families with this program, which is culturally sensitive to the needs of the community.

QIN Hub EHS Service Program UPO is a Hub for the Quality Improvement Network (QIN) of the DC Office of the State Superintendent of Education. This is a multi-year effort to boost outcomes for infants and toddlers. UPO oversees 16 child development centers to ensure that they meet the Head Start Performance Standards and continue to improve. Our QIN Hub serves 566 children and families in neighborhoods across the District.

BUDGET ($)

ACTUAL ($)

4,181,091

5,511,367

964,867

1,197,336

2,412

13,713

13,669

29,030

321,622

183,361

2,251,357

953,752

Other

305,541

152,000

Direct

8,040,560

643,245

$ 8,683,805

Personnel Fringe Travel Equipment Supplies Contractual

Indirect TOTAL CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

INVESTMENT PARENTAL ENGAGEMENT ❱ The core of our parenting

curriculum is the Adult and Children Together/Raising Safe Kids Program, developed by the American Psychological Association. We integrate this program into Parent Cafés: peer-led discussions about family traits that nurture the spirit, improve well-being, and reduce the risk of child abuse and neglect.

❱ The Parent Policy Council

is OEL’s guiding voice. The council’s parents (one from each center and one from the home-based program) decide the programs' budget and direction. Also, UPO’s Board of Directors always includes a Parent Policy Council member.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

IMPACT “Early childhood education is so critical to their development throughout life. I feel like they’re advanced compared to their peers … the children are not only getting a lot of personal attention, they also have a lot of space to run around in. I don’t know what we would have done without having this resource.” - Dr. Breanne Jacobs, a first responder whose twins were nurtured at a UPO Emergency Child Care center during the pandemic

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

80%

of youth in the R.I.S.E. program developed coping skills and improved their accountability

80%

of youth in the R.I.S.E. program developed cognitive and emotional self-regulation

PROGRAMS NEW: Reaching Inner-City Students Everyday (R.I.S.E.)

Providing Opportunities with Educational Readiness (P.O.W.E.R.) POWER is a multi-year college readiness program that springboards middle and high school youth to success in postsecondary education or careers. Overall, POWER served nearly 30 students, including 12 students who entered their senior year of high school in August 2020. 18

Children Reaching Educational Achievement Through Enrichment (C.R.E.A.T.E.)

UPO launched the R.I.S.E. summer program in 2020 for Hendley students. Activities included diverse kinds of social and emotional learning as well as skill-building activities that promoted character and leadership development, socialization, and conflict resolution.

CREATE is a year-round afterschool program for 1st - 5th grade students at Hendley and Ketcham Elementary Schools in Ward 8 (Southeast DC). Academic support, social-emotional learning, and enrichment activities are the core of CREATE, which serves 81 Hendley students and 21 Ketcham students.

Due to COVID, we offered R.I.S.E. virtually. The projects were in STEAM (Science, Technology, Engineering Art, and Math), Creative Arts, Career & College Readiness, Social-Emotional Learning, and Health/Fitness. Also, in the Transition Learning Lab, our staff mentored students who were moving up to middle school.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

YOUTH SERVICES

Drives student success in college and careers through hands-on, project-based learning

INVESTMENT Our staff had to innovate, creating new programs while attending to students and families who suffered COVIDrelated trauma. We initiated virtual programs that helped students become resilient and stay connected to each other. Zoom workshops included Social-Emotional Learning, STEM, Critical Thinking, Financial Literacy, Life Skills, Health/Fitness, and College Prep

IMPACT As the CREATE program transitioned to virtual learning, we achieved 75% attendance and expanded the number of students enrolled. Successes for regularlyattending students included improved grades; better attitudes towards learning; and higher awareness of the range of STEM occupations. Si’yae is one of our outstanding students. She joined the CREATE Program in 1st grade and just graduated 5th grade. Over the years, she struggled with managing her emotions, communicating with peers, and trusting adults. Today, Si’Yae has become an exemplary leader. She is extremely helpful to her classmates and sets a positive

The POWER program had a powerful effect, especially on our high school cohort who connected with our team every week over the summer. 10 of these 12 students worked on their college portfolios, which will be critical to their applications for colleges and scholarships. We’re so proud of all our students, including: Davintae Morton, who began volunteering at the Seat Pleasant Fire Department and is preparing to attend the DC Fire Academy after high school. Zanil’a McIlwain, who became an Honor Roll student at Kelly Miller Middle School. In addition to being at the top in academics, she embodied the values of Respect, Readiness, and Responsibility.

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

example. She did not allow the pandemic to slow her down — she continued to attend virtual enrichment sessions and even ensured her friends were logged on too! Her mother Sharmia said, “UPO is the best program for us. They have helped me out in so many ways and I appreciate them so much. For example, they always assist Si’Yae with her homework, which is a big deal to me as a single mother who works late. They also go the extra mile when there is no school, with activities to keep the students engaged. As long as the program is running, my daughter and I will be involved.”

Kayla Sandoval, who was accepted into the Smithsonian National Museum of Natural History’s YES Teen Intern Program based on her 5 years of participation in POWER. She has excelled in environmental activities studies such as the Urban Environmental Ecology Initiative (a multiyear partnership between the Smithsonian Anacostia Neighborhood Museum, Smithsonian Environmental Research Center, and UPO’s POWER). Kayla also won 1st place in the DC LifeSmarts program run by UDC/4H and the National Consumers League, and was the top scorer in the written portion of the environmental studies competition. M’Kya Denny, who was honored for her photography in the Atlas Youth Photography competition. Her work was exhibited throughout 2020 in the lobby of the Atlas Theater.

WORKFORCE INSTITUTE - Job Training

Develops customers’ skill sets and powers their careers

PROGRAMS

135

Customers earn nationally accredited certifications in these fields: Building Maintenance Professional

national certifications earned by our graduates

IT: Helpdesk and Application Support Specialist (A+), Network+, Security+ Child Development Associate (CDA) Commercial Driver’s License (CDL) Culinary Arts Professional Broadband Telecommunications Network Technician Electrical Technician Emergency Medical Technician (EMT) Hospitality Industry Hotel Service Worker Plumbing Technician

INVESTMENT Our instructors take pride in their courses. Most of them spent years working in their industry so real-world expertise is baked into the classes. Edme Groguhe, our Lead Instructor at the Building Careers Academy (BCA), took the initiative to train other instructors on the Google

IMPACT

Classroom and Zoom platforms so they could hold online classes during the pandemic. To aid this effort, UPO’s IT Dept. acquired and distributed loaner laptops for 3 cohorts of students. (Culinary Arts was one of the few courses that continued fully in-person throughout the pandemic.)

During the pandemic, we completed new training cohorts with a total of 83 graduates. Instructors kept their students engaged through calls and emails every step of the way.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

Due to the pandemic, we’ve extended the 2020 campaign. Join our powerful endowment and you will transform lives for generations.

That will be your legacy.

For 15 years, Mr. Jones looked beyond himself, giving the people around him exactly the help they needed most. Now it’s our turn. This is UPO’s first-ever endowment: A scholarship for the educational and professional development of graduates of UPO training programs and UPO staff who need financial aid to truly change the course of their families’ lives.

WHY IS THE 2020 CAMPAIGN SPECIAL? Because UPO is creating its first-ever $100,000 endowed scholarship. For more information, please contact: Jo Boukhira Director of Development and Communications at 202-238-4719 or jboukhira@upo.org

DONATE NOW

at: EIA.UPO.ORG

You can choose to join the

2020 CAMPAIGN

with an investment of: $2,020, payable in 20 months ($101 per month) $20 per month for 20 months A gift in any amount, payable over 20 months A one-time gift United Planning Organization is a 501 (c)(3) nonprofit. Your gift is tax-deductible to the full extent allowed by law.

Ronald Jackson during his Culinary Arts course, where he earned his national certification. UPO trains DC residents and then places them in jobs that launch their careers. 22

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

WORKFORCE INSTITUTE - Job Placement

Accelerates, transforms, and expands career opportunities in high-demand fields

INVESTMENT We help each customer develop a plan of success, walk with them on each step to employment, and place them in a job. Then we provide wraparound, all-encompassing help to keep that job and launch a career. We bridge the gaps that kept them from good jobs and give them pathways to the middle class.

IMPACT ❱ 301 customers were placed

into jobs

❱ 101 customers achieved Job

Readiness certificates

❱ The One-Stop Lab hosted

300+ visits by job seekers

She was at the end of her rope. We saw potential. Janae was living in her car … even while working part-time. When the pandemic arrived, her hours were cut, then she was laid off. “UPO was my lifeline. I had nowhere else to turn,” she said. “I don’t know what you saw in me. I was hopeless and you saw potential.” Team UPO helped to sharpen her resume: “This helped improve my writing skills and readied me for an unexpected career change.” When she saw an opening for a receptionist, Janae quickly sent her new resume and was hired immediately. She has since been promoted. Now she is going back to school and is a community leader. As Janae says, “A person without a plan, plans to fail. UPO has a brilliant plan for the community: use their resources wisely and as often as needed. They guided me through one of the most vulnerable times a young woman could have, homeless and alone. Hats off to the UPO staff. I am forever grateful.” CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

301

customers were placed into jobs

660

customers benefited from our programs

PROGRAMS Case Management Career Development

Job Placement Retention Services 23

$3.46 million

in tax refunds generated from 1,300+ tax returns prepared by UPO experts

LARGEST free tax prep program in Ward 8 (2nd largest citywide)

IMPACT INVESTMENT Our staff’s tireless teamwork, creativity, and refinement led to a safe, effective online service model, including a new online workshop for first-time homebuyers.

❱ Our expert volunteers

generated $3.46 million in tax refunds for customers.

❱ 164 people attended

online Inclusionary Zoning workshops. By taking the workshop, customers gain access to new affordable homes.

“I’m so very thankful that UPO helped me with my rent. I want to repay you someday with a donation to help others who are in the position I was in.” - A customer who lost her income due to the pandemic

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

COMMUNITY REINVESTMENT

Helps customers build on their assets during a time of trouble

PROGRAMS Volunteer Income Tax Assistance (VITA) District residents with total incomes under $57,000/year are eligible for free tax prep from IRS-certified experts. After COVID forced all in-person sites to close, the IRS approved only one DC site in the Community Tax Aid Network as a drop-off location: UPO. A thousand residents turned to us for help.

Shelter Plus Care We conducted 160+ home visits as part of case management for 15 families who are transitioning from homelessness to stable housing.

ADU D.C. Homeowner’s Manual

How to Build an Accessory Apartment or Second Dwelling in the District of Columbia

Rental Assistance UPO helped 278 people stay in their homes through the Emergency Rental Assistance Program. When DC launched the COVID Housing Assistance Program, we quickly hired and trained new staff to help 83 additional customers. Total aid distributed: $756,000.

The ADU|DC Initiative

Housing Counseling

To make it easier for low and moderate-income households to build an Accessory Dwelling Unit (an additional home, or ADU) in their basement or backyard, UPO presented this initiative in collaboration with the Coalition for Smarter Growth and founding corporate supporter Citi Community Development. We guided two homeowners through their ADU construction, held workshops, and created a manual of best practices that serves as a model for other regions across the country.

Our workshops help people who want to avoid homelessness, become responsible tenants or owners, and live in comfort, safety, and security.

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

1st

new affordable housing in SW in over a decade

apartments, all of them affordable (for people earning 50% AMI or less)

INVESTMENT We’re delighted that top developer TM Associates chose to partner with UPO for a new, all-affordable 76unit development between Nationals Park and Audi Field. MDL Flats, at 1550 First Street SW, is the first new affordable housing in SW in over a decade. Its grand opening is scheduled for 2021.

Once a family has an affordable home, we can help them address education, health, and employment issues. UPO hopes to deliver 500 affordable units in 5 years. 26

TM Associates is a premier affordable housing developer who has partnered with UPO on community events such as food distribution. This new construction delivers “affordable luxury” in a fast-growing area. The apartments are intended for households earning up to 50% of the area median income (AMI); 16 of the units are for permanent supportive housing, for households earning up to 30% of AMI.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

AFFORDABLE HOUSING

Delivers affordable homes and improves housing equity

IMPACT DeeDee George, UPO Director of Affordable Housing, says that in an expensive market, these homes raise the bar for housing people who earn <50% AMI. At the groundbreaking, TM Associates’ Senior VP Neil Mutreja thanked PGN Architects for its trailblazing approach: “Your vision and quality of design will change the landscape of affordable housing in the District forever.”

Sheila Miller, Deputy Director for Programs in DC’s Dept. of Housing and Community Development, called the building “unprecedented” for its high quality and deep affordability.

NEXT 1530 First Street SW, next to the current development, will break ground in FY 2021 with 101 apartments, all of them affordable. Completion is expected in summer 2023.

UPO President and CEO Andrea Thomas (in white) at the groundbreaking

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

96,478

hotline calls answered for emergencies and transport to shelters

27,000+ meals distributed (1,050 a week)

Our outreach workers are the city's eyes and ears, protecting the health of people living on our streets. We patrol the District 24/7, giving out 140,000+ life-sustaining items to 5,000+ people. Our high-impact approach is a lifeline for people across the city, especially during weather emergencies. Through a DC Dept. of Human Services (DHS) contract, UPO answers calls for help and reaches out to individuals and families experiencing homelessness, giving them free transportation to shelters (94,549 rides a year) and connecting them to resources.

Photo: UPO outreach worker Lisa West gives out hot meals every day. 28

Our essential workers maintain a daily census of referred clients who need shelter and hourly counts of shelter bed vacancies. (This census also helps us advocate for reforms.) UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

COMMUNITY HEALTH - Shelter Hotline Protects people who are living on the streets

INVESTMENT In response to COVID, we retrofitted our entire fleet of vehicles with protective barriers to reduce the risk of exposure and developed 7 new partnerships to add resources, increase donations, and expand our pool of volunteers. A deep sense of compassion drives our selfless team. Helping people achieve dignity and empowerment is our calling. Our staff remained on the front line throughout the pandemic, providing essential services to people experiencing homelessness. Our team truly pulled together despite the anxieties of physically engaging with a high-risk population and suddenly having to learn new technology.

IMPACT We answered 96,478 hotline calls, 18% more than the year before. We responded to other calls too: When the Encampment Coordinator for DC’s Deputy Mayor for Health and Human Services told us that “Ms. P” (a woman experiencing homelessness) had concerns, our Shelter Hotline Coordinator mobilized a team to assess her needs. Our drivers on that route had already developed a special relationship with Ms. P. She explained her needs, which they addressed with life-sustaining items, then connected her with a DHS Outreach Team for ongoing support. Her response: “Thank you for helping me.” In May 2020, when 2 shelters closed, we coordinated a successful transportation campaign. Our team relocated 200 customers to other shelters.

NEW We launched a coordinated Outreach Project with DC Department of Human Services Outreach Providers to give our customers faster service, expand our capacity, and improve our drivers’ safety.

NEXT ❱ Building our customer

service capacity to meet the needs of an increasingly diverse population, including more training and links to interpreters.

❱ Expanding our partnerships

and strengthening our contingency infrastructures/ systems for the next crises.

“Thanks for all you are doing at the Hotline!” “You are so helpful, I appreciate that!” - Customers who experience homelessness expressing their appreciation to our outreach workers/drivers CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

COMMUNITY HEALTH - Comprehensive Treatment Center Supports health and well-being through education, treatment, and outreach

17%

increase in number of appointments after adding a new Nurse Practitioner. This improved access & shortened wait times.

495

treatment plans completed for customers

Comprehensive Treatment Center (CTC) is a medication-assisted treatment program that helps people with opioid addiction to achieve abstinence. We tailor our treatment to each customer including individual, group, and family counseling.

INVESTMENT ❱ CTC was recertified as a

Medicaid provider and became a Medicareapproved provider. Now we can expand and serve more DC residents.

❱ Our team’s level of

Dr. Jose Francia during a telehealth session

resilience was heroic. COVID presented life-threatening challenges daily and some of our customers died. The staff’s dedication enabled us to provide Person-Centered Treatment with dignity and respect throughout the pandemic.

“Receiving extra take-home medicines helped me to quarantine and get healthy again!” “All the precautions you put in place, like the desk shields and hand sanitizers, tells me you are trying to keep us safe.” - Customers who are fighting their opioid addiction and winning

IMPACT ❱ By adding an additional

Nurse Practitioner, CTC increased the number of medical appointments by 17% (even with fewer workdays). This increased access to care and shortened wait time, so our team could address issues sooner.

❱ Narcan is a medication that

rapidly reverses an opioid overdose. In our new Harm Reduction Program, we taught customers how to use Narcan kits. Then we distributed 826 kits to them.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

COMMUNITY HEALTH - Permanent Supportive Housing

Helps people move into permanent stable housing through intensive case management services

The Permanent Supportive Housing (PSH) Program provides permanent housing and supportive services to individuals and families experiencing homelessness in DC, ensures housing stabilization, maximum levels of self-sufficiency, and an overall better quality of life. The program has 3 phases: ❱

❱ ❱

Assess individuals and families experiencing homelessness who are living on the streets, in shelters, and other institutions. Place them into long-term housing. Provide effective case management to ensure that they are connected to needed supportive services and achieve the highest degree of stabilization and self-sufficiency possible.

“UPO helped me not only with my housing needs, [but also] my emotional needs – basically my day-to-day struggles. They were really supportive … I’ve changed my attitude towards life, my attitude towards people. UPO gave me a better life.” - Trina

The Electronic Benefits Transfer (EBT) Program ensures that families have food on their tables even during the pandemic. To combat food insecurity, UPO issued 40,574* cards to residents who are eligible for the Supplemental Nutrition Assistance Program, formerly known as Food Stamps. At the request of the DC Dept. of Human Services, UPO is the city’s exclusive provider of EBT cards.

* duplicated count

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

40,574

cards issued, ensuring that families could eat during the COVID shutdown

2,376

people fed during the pandemic

330,000+ people reached through Census activities

223 volunteers

$61,380 value of volunteer hours donated

2,883

Neighborhood Improvement

in-kind volunteer hours

Volunteer Services matches volunteers and interns with opportunities to learn and support UPO’s mission, based on their passion to serve, advocacy interest, and skill set.

Community Leadership & Empowerment

PROGRAMS 32

trains, energizes, and mobilizes residents and supporters to create shared visions. They become their own best advocates, addressing community concerns through collaboration.

works with residents, partners, and community leaders to enrich their quality of life. Together, we build up the physical, mental, and environmental sustainability of neighborhoods. See the next few pages for details about placebased strategies that drive these efforts.

UPO Community Leaders Toastmasters Club is a nurturing environment where people develop communication and leadership skills. Their new selfconfidence leads them to become community champions! Our club is the only community-led and -focused Toastmasters Club in DC.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

ADVOCACY & VOLUNTEERS

Changes lives and strengthens communities through opportunities to lead, serve, and engage

INVESTMENT

IMPACT

Our team empowers neighborhoods, trains leaders, and amplifies the community’s voice. Even during the pandemic, our staff and volunteers ensure that residents have access to quality programs.

Covid-19 Relief & Recovery

Community Leadership Academy

UPO fed thousands of residents with over 7,000 hot meals, 6,500 boxes of groceries/household supplies/PPE, and 4,500 Grab and Go grocery bags.

We trained and empowered 25 community residents and launched our Volunteer Community Street and Civic Engagement Team.

Staff members are constantly growing their skills to become better advocates, gaining the voice and platforms to make a difference. We research best practices, create partnerships, conduct surveys, and talk with residents to refine our programs to match the community’s needs.

Census 2020 Outreach & Engagement

Turkey Distribution

Volunteers develop projects, serve customers, operate programs (Grocery Plus, VITA Tax Prep, voter registration drives, Emergency COVID Relief and Support), testify at community hearings, and are our ambassadors.

We reached over 330,000 people and met the DC Census’s goals.

UPO Holiday Cheer

UPO partnered with Islamic Relief USA, TM Associates, and Light House Baptist Church to distribute over 1,000 turkeys to families.

UPO held an Adopt-a-Family drive (for 30 families) in December because COVID prevented us from holding our annual Children's Holiday Celebration in collaboration with Congresswoman Eleanor Holmes Norton.

“UPO is a blessing to my life and the community. To be able to get my needs met, and in return help others meet their needs, has been a blessing.” - Florence Robinson, Volunteer CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

UPO is deeply involved in the Washington Highlands neighborhood in Ward 8. This area has obstacles to economic growth, including limited public transit, food deserts, and lack of community development. After seeing the data from our Community Needs Assessment, UPO made a decision in 2014 to form the Washington Highlands Community Advancement Network (WHCAN) initiative. WHCAN is a collaboration between stakeholders whose goal is to make visible improvements in residents’ quality of life. Now our programs are in 14 Washington Highlands locations and are connecting people with better education, health, and career opportunities. 34

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

WASHINGTON HIGHLANDS UPO improves quality of life through a place-based strategy

“UPO is embedded in

This year’s activities included: ❱ Delivering meals, PPE, household items, and “care packages” to

residents during the pandemic.

❱ Working hand-in-hand with Olivia Henderson, an Advisory

Neighborhood Commissioner for the area, on Census outreach, recruitment fairs, etc. to show residents the range of life-changing programs they can grasp to improve their lives.

❱ Hiring an onsite Community Coordinator (in collaboration with

WinnCompanies property management) to provide direct support to residents.

❱ Leading extensive STEM education programs for Hendley

Elementary students.

our community. Most importantly, it’s the people UPO brings, who commit themselves and keep their commitment to making a difference. From day care to summer camp, from embracing young folks who continue their education to taking care of people who live with the scars of violence, UPO makes it all possible.” - Ab Jordan, Ward 8 Commissioner (Advisory Neighborhood Commission 8D03) and President of the Southern Hills Tenant Association

❱ Engaging, empowering, and involving residents to become potent

advocates via the UPO Community Leadership Academy.

❱ Managing “Vote Your Block,” which builds pride and bonds as

neighbors work together to beautify their community.

❱ Distributing 200 turkeys before Thanksgiving, then hosting a toy

drive in December.

❱ Hosting Tenant Association workshops, and Tenant Association

elections for Atlantic Terrace and Atlantic Gardens.

Building on the progress in this neighborhood, UPO created a Community Impact division to bring place-based strategies to additional communities in the District. (See the next section.)

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

1,400+

SW Neighborhood households received fresh produce 2x/month

residents hired for jobs with benefits during the pandemic, with UPO’s assistance

Real progress happens when the forces that drive change collaborate to achieve a shared vision. UPO’s Advocacy team propelled this type of place-based strategy in Ward 8’s Washington Highlands neighborhood, and the Community Impact division has adopted this model in three of the District’s Community Impact Zones:

Brentwood (Ward 5) SW Neighborhood (Ward 6) Benning Terrace (Ward 7) 36

Residents in these areas deal with uneven levels of development and few public transit options. Some areas are economically stagnant; others are growing but many residents are being displaced, creating alarming rates of homelessness and rising housing costs. Combined, these neighborhoods have a 15% unemployment rate and 30% of households earn incomes below the poverty line.

When residents asked for UPO’s help, we listened and responded to their needs, supported their leadership, and developed longterm relationships. We built partnerships with community stakeholders including Advisory Neighborhood Commissioners, parent support groups, violence interrupters, grief counselors, faith-based groups, banks, developers, food banks, healthcare organizations, public health agencies, and policymakers. These connections were crucial during the pandemic when UPO addressed new, urgent concerns.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

COMMUNITY IMPACT

Reduces the causes and conditions of poverty through place-based strategies

INVESTMENT UPO ensured that people had resources to manage their physical and mental health. ❱ We conducted health/wellness

calls twice a week to identify needs and concerns. Then we provided referrals such as behavioral health services.

❱ 700+ residents received flyers

and phone call alerts about COVID testing sites.

❱ We gave seniors a toll-free

number so they could connect with other DC seniors each day.

❱ We tackled food insecurity

by joining with partners to distribute daily prepared meals, weekly and bi-weekly fresh produce, and holiday turkeys.

❱ Working hand-in-hand

with Brookland Manor (RIA Community Center), UPO gave video assistance with homework/homeschooling, unemployment benefits, and food pantry locations.

❱ UPO Community Leadership

Academy training extended into the SW Neighborhood.

IMPACT ❱ UPO gave job referrals

to 200 people, and 55 of them were hired during the pandemic. In this collaborative effort with Brookland Manor, Brentwood residents gained jobs with benefits as construction workers, administrators, maintenance workers and dispatchers.

❱ To reduce food insecurity,

1,400+ households received fresh produce twice a month in the SW Neighborhood. Other residents received 300 grocery deliveries and 1,200 Grab ’n’ Go lunches.

❱ 450 families received turkeys

for Thanksgiving.

❱ The Washington National

Cathedral donated $5,000+ of school supplies, food, and sports equipment.

❱ 125 residents registered to

vote

“Thank you for calling and checking up on me, I really appreciate it.” Teaming with TM Associates, UPO distributed turkeys to the SW Neighborhood. CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

- SW resident 37

“I have greatly enhanced my knowledge and skills as a family worker in the strengthsbased realm. This has great value as I plan to continue to thrive and move up the ladder, so that I can become a great influencer and advocate for families in our community.”

- From a student’s evaluation

How can we achieve UPO’s vision of a city of thriving communities? By building on our own inner strengths, then helping others dig deep within to overcome life’s obstacles, achieve goals, and become self-sufficient. Strength-based training builds on what people already do well. We saw its value and began offering Temple University Certificate and Credentialing Programs to our staff. Once we fully understood the power of this training to change people for the better, we began offering it to customers and community organizations who quickly saw the benefits. Now we have waitlists for our classes, which are interactive, flexible, engaging, and make visible changes in our students’ lives. The program is overseen by UPO’s Office of Human Resources.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

FAMILY STRENGTHENING

Empowers staff, customers, and community organizations to build their inner strengths and reach their goals

Family Strengthening Training Courses Strengths-Based Leadership Certificate In this new hybrid model, leaders may choose to attend just the workshops that interest them or sign up for the complete certificate program, which blends live virtual sessions and self-paced

INVESTMENT

IMPACT

All of our training courses create holistic collaboration, learning, and growth for all who participate. During COVID, our instructor and program specialist prevented forced interruption of our courses by collaborating with Temple University to design and enhance the training to fit a virtual learning environment.

To measure the effect of training on our students’ relationships with their customers, we use the Helping Relationship Inventory Questionnaire; it has shown how trust and rapport improves during the course of the classes. We also see improvements in Customer Goal Planning, a tool used to support customers.

Our team and the university work hand-in-hand using these tools (which are also a vital part of every class):

Personal growth of employees is translating into a stronger workforce at organizations from House of Ruth to the Early Childhood Division of DC’s Office of the State Superintendent of Education. One student said, “The SFW class had a great impact on me not only professionally but also personally. We learn about lifelong learning, which I have discovered is a very important value in my life.“

❱ Problem-solving

assignments.

❱ Creativity

Strengths-Based Family Worker Credential (SFW)

❱ Empathy

This professional course is for direct service staff. After completing the training, they will be able to help families empower themselves, set and reach their goals, and become

❱ Encouragement

❱ Engagement

self-sufficient.

The Foundations of Strengths-Based Practice Certificate Empathy, knowledge, and skill are all part of this new virtual course. Highly interactive, it is designed for direct service staff who don’t need the SFW credential but are eager for a condensed version. CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

FOSTER GRANDPARENTS Help children grow through mentoring by seniors

INVESTMENT ❱ We trained 16 new Foster

Grandparents (FGs).

❱ FGs worked 15,811 volunteer

hours after the COVID shutdown.

❱ FGs distributed 649

computers to students. They also prepared remote learning bags for hundreds of Eagle Academy PCS students.

2,693

children mentored

IMPACT ❱ Due to COVID, we added

computer literacy training for Foster Grandparents, so our volunteers are effectively aiding teachers in remote (online) learning classes.

❱ Other FGs mentor students

in CARE classrooms (inperson, socially-distanced classes).

99,803 hours helping children learn

The nationwide Foster Grandparent network is part of AmeriCorps Seniors; UPO operates the Washington, DC chapter.

Where wisdom meets love, everyone thrives. Senior volunteers — known as “Foster Grandparents”— mentor children who need the most help with social-emotional skills, math, reading, and physical development. Children blossom and the seniors benefit too: Research shows that volunteers’ health improves, with lower rates of depression and social isolation.

"Volunteering in CARE classrooms [where students have a supportive, supervised environment for their remote learning] is especially satisfying. We give ‘routine’ during the pandemic. The hardest part is [that] these little ones don’t understand why they can’t get hugs…” – Foster Grandpa Ronald Lewis, age 67 (right), with Foster Grandma Magdeline Atkins, age 66, distributing tablets and remote learning school supplies to an Eagle Academy PCS family.

UPO trains and supervises these seniors (age 55+). Program funding includes federal and state grants, and donations from private foundations and individuals. Through community support and effective management, the extraordinary service of each Foster Grandparent costs just $5,000 a year. The average UPO Foster Grandparent is 69, serves 20 hours/week and has helped children learn for 6 years. This year, our 209 volunteers were in 63 sites, nurturing children from families with low incomes. The Foster Grandparents assigned to Howard University's Neonatal Intensive Care Unit continued to serve throughout the pandemic. We bow to their bravery.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

UPO INSPIRE

Gives strivers the skills and confidence to transform their motivation into money

INVESTMENT UPO Inspire seeks funding for ambitious workers to attend intensive training programs. They are ineligible for government-funded workforce training because they earn just above the poverty line ($26,200 for a family of 4). They earn too much to qualify for tuition-free grant-funded programs or low-cost training programs yet are struggling to meet basic needs.

For more information about this affiliate of UPO, please contact us at:

UPO Inspire makes these local residents marketable, improving their career prospects by leaps and bounds.

IMPACT UPO Inspire helps to break the cycle of poverty by supporting IT training. UPO Inspire supports a route to well-paying technology jobs for talented, hardworking adults – a diverse group of bright people across the entire DC region. By raising them up to the middle class, this program is good for our students, good for business, and good for the community.

upoinspire@gmail.com www.UPOinspire.org

UPO Inspire is an affiliate organization that enhances UPO’s programs and extends impact by raising and leveraging resources to support services for residents who are not selfsufficient but whose income makes them ineligible for income-based grant-funded programs. CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

“My Supervisor at DC Public Schools approached me with an opportunity to expand my position by [adding] more specific IT duties, [but] I didn’t want to pursue a 4-year degree. But once I found the UPO Inspire IT Training Program, it fit perfectly into my life and schedule. I was able to complete the program in a short period of time, gain my skills and work toward the A+ certificate. It wasn’t easy, but I kept with it. Now my role will look different and I will receive a promotion.”

- Freddie Jeffcoat, UPO Inspire Fellow who is ready to succeed 41

36TH ANNUAL MLK, JR. MEMORIAL BREAKFAST 450 people enjoyed our 36th Annual MLK, Jr. Memorial Breakfast. This sold-out event honored our Joseph A. Beavers scholars, whose college dreams are coming true thanks to our remarkable donors. (Each year, we

choose 5 outstanding DC students from families with low incomes and give each one a $10,000 scholarship.) Pastor S. Todd Yeary gave a rousing keynote address about empowering the next generation.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

EQUITY FORUM : AFFORDABLE HOUSING The evening before the MLK Breakfast, UPO held an Equity Forum. In 2020, the theme was Affordable Housing. Local leaders and advocates dove deeply into effective ideas to achieve greater equity in the District. DeeDee George, UPO’s Director of Affordable Housing, introduced the discussion. Pictured (l. to r.): moderator Ed Lazere, Executive Director, DC Fiscal Policy Institute

and panelists David Bowers, VP & Market Leader, Enterprise Community Partners, Derek Hyra, Director, American University’s Metropolitan Policy Center, Kimberly Driggins, Executive Director, Washington Housing Conservancy, and Fernando Lemos, Executive Director, Mi Casa.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

MLK DAY OF SERVICE On Martin Luther King, Jr.’s birthday, UPO was in two places at once: marching in the MLK Peace Walk &

Parade and educating residents about our programs at the MLK Health & Community Fair.

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

FUNDING SOURCES

We are pleased to acknowledge and thank our most generous benefactors who made gifts during FY 2020 between October 1, 2019 and September 30, 2020.

INVESTMENT OF $1,000,000+

Bainum Family Foundation

INVESTMENTS OF $50,000 - $199,000

INVESTMENTS OF $15,000 - $49,999 Greater Washington Community Foundation TD Charitable Foundation Washington Convention and Sports Authority The Wollenberg Foundation

Citi Community Development United Way NCA

INVESTMENTS OF

$10,000-$14,999 Ameritas Charitable Foundation Buffett Early Childhood Fund Washington Trial Lawyers Foundation

INVESTMENTS OF

$5,000-$9,999 The Community Partnership for the Prevention of Homelessness JPMorgan Chase Foundation Preservation of Affordable Housing (POAH) United Bank

INVESTMENTS OF $1000 - $2499 American Psychological Association Bozzuto Development Company Jo Raffa Boukhira Capital Hill Foundation Lydia Carlis CDW CFC DC Housing Authority DC One Delta Housing Corporation Edgewood/Brookland Family Support Collaborative Five Square Development Foulger-Pratt Ft. Lincoln New Town Corporation

Giant Foods Eugene D. Kinlow Jacqueline T. Kinlow Scott Kratz Robert Margolis Thomas Oberdorfer Office Catering, LLC PAVE PNC Financial Services Group Tara Plochocki Dontai Smalls Joseph Vaughan William B. & Sallie B. Wallace The Williams Group Wells Fargo Bank

INVESTMENTS OF $2,500-$4,999 Achievement Prep Barbara Bovbjerg City National Bank Clark Construction Group, LLC Comcast NBCUniversal Dantes Partners Gallagher Benefit Services Global Giving Dana M. Jones Lakeshore Learning Materials Mayor Muriel Bowser’s Martin Luther King Jr. Holiday Commission

John Oberdorfer Pepco, an Exelon Company RCM&D Ricoh USA, Inc. Safeway Inc. The Shepherd’s House International Christian Church Stein Mitchell Beato & Missner TM Associates, Inc. W. S. Darley & Co WINNCompanies

INVESTMENTS OF $500 - $999 Michael Abrams Lafayette Barnes BB&T Bank Eric Boas Candice Bryant Elayne Chow Dr. Mary Ellen Curtin Friends of Kennedy Playground Guest Services, Inc. Dianna Guinyard Ruth Hamilton Mary Anne Lesiak Hanrahan Evelyn Higginbotham Hyvron Jean

Kaiser Permanente Mid-Atlantic States Kaplan Early Learning Company Tobin & Susan Levy Mervyn Myers National After School Foundation Kevin Oberdorfer De Angelo Rorie Oliver Spurgeon T Mobile Tau Gamma Delta Sorority, Inc., Xi Chapter Andrea Thomas Maddie Watson

We also thank all the many other donors who made gifts during FY 2020. We are deeply grateful for all our donations no matter the size. Your generosity makes our lifesaving work possible as we assist the vulnerable and put them on a path toward financial stability and wellness.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

DONOR SPOTLIGHT We thank Citi, a supporter that understands how to help build resilient communities. One that views growth and progress from many angles. A champion that supports effective solutions to improve equity and remove barriers. UPO’s work with Citi deepened as we addressed the challenges of the pandemic. First, we proved the value of the pioneering ADU|DC Initiative, UPO’s joint project with the Coalition for Smarter Growth and founding corporate supporter Citi. With Citi’s input, we developed a manual of best practices that show how our innovative approach can become a national model, and we helped two homeowners to build Accessory Dwelling Units (ADUs) — second homes on their lots. This method paves the way for homeowners to more easily create intergenerational wealth, add affordable housing, and age in place. Second, when school classes became virtual, our Foster Grandparents (senior volunteers who mentor children in classrooms) saw the urgent need to learn DC Public Schools’ software. Thanks to support from Citi, we were able to provide our volunteers with new laptops so they could continue assisting teachers. We look forward to extending this relationship further as we help our community to thrive.

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

PROVIDERS & PARTNERS COMMUNITY PARTNERS Each year, we partner with myriad organizations throughout the Washington, DC area to provide the highestquality programs, all designed to help our customers attain an economically independent life. Thank you for your continued support. Advocacy for Justice and Education AFL-CIO Age Friendly DC AimHire Ajilon Allied Universal America Works of Washington, DC American Kidney Fund American University Amidon-Bowen Elementary School AMTRAK Anacostia Coordinating Council Anacostia Economic Development Corporation Anacostia Holding Company Andrews Federal Credit Union Anne Beers Elementary School APB Associates Assembly at Petworth Ebonee Avery-Washington, DC Office of the Attorney General Balloon Décor Ballou Stay Bank of America Bellevue Pharmacy BHarvey Construction Bowie State University Bravo Zulu Chess Academy Bread for the City Brentwood Recreation Center Bright Beginnings Early Childcare The Brooks Group, LLC Burroughs Education Campus Calvary Health Care Capital Area Food Bank Capital Area Asset Builders (CAAB) Capital Area Food Bank Capital Guardina Youth Challenge Career Gear CareFirst Blue Cross Blue Shield Catholic University Event Services CentroSync Cesar Chavez Public Charter School Child and Family Services Agency Children’s Health Project Children’s Hospital - Injury Prevention, Burn & Winter Safety

Children’s National Medical Center - Safe Kids Worldwide Chimes DC Christian Tabernacle Child Development Center Clean Team A Clown 4 U Coalition for Non-Profit Housing & Economic Development (CNHED) Community Bridges, LLC Community Connections Community Tax Aid Compass DC Competitive Innovations Congresswoman Eleanor Holmes Norton Convention Center/Feast of Sharing Court Services and Offender Supervision Agency C-Tech Dawn to Dusk DC Department Behavioral Health Child Development DC Community Courts DC Department of Employment Services DC Department of Health DC Department of Housing and Community Development DC Department of Human Services DC Department of Parks & Recreation DC Department of Transportation DC Diaper Bank DC Healthy Families DC Housing Authority DC Hunger Solutions DC Library DC Mayors Office DCPS Office of Early Childhood Education DC Rape Crisis Center DC Strong Start DC Students Construction Trades Foundation DC Superior Court DC Sustainable Energy Utility DCTV District Health Care Services DOES Project Empowerment Dorothy Height Library Dress for Success Drew Elementary School Eagle Academy PCS Early Stages East River Family Strengthening Collaborative Edgewood/Brookland Family Support Collaborative Edgewood Farmers Market Educare of Washington, DC Edward C Mazique PCC - Infant Edward C Mazique PCC - Reeves Edward C Mazique PCC - Tyler House Edward C. Mazique PCC Developing Families El Bethel Baptist Church Empower DC E.R. Bacon Development, LLC Events DC Excel Academy

EYL 365 Project Fairlawn Civic Association Famalay Staffing, LLC Family Medical Counseling Service Far Southeast Family Strengthening Collaborative Father McKenna Center Federal Pest Control 1st CDL Training Center of NOVA First Rock Baptist Church Child The Fisher of Men Ministries Food Corps Fort Lincoln New Town Fort Myer Construction Corporation Foulger-Pratt Friendship Public Charter School - Blow Friendship Public Charter School - Cham Friendship Southeast Elementary School Friendship Technology Preparatory School Friendship Woodridge Elementary School Future Resources Learning Genesis Healthcare, Bradford Oaks Center George Washington University - Milken Institute School of Public Health Georgetown Lombardi Office of Minority Health & Health Disparities Research Giant Food Gonzaga - Omega Men for the Homeless GOODProjects Goodwill Goodwill of Greater Washington Greater Help Ministries Greater Washington Urban League H Street Community Development Health Services for Children with Special Needs, Inc. Healthy Babies Health Services for Children with Special Needs Healthy Families/Thriving Communities Collaborative Council Olivia Henderson, ANC 8D Commissioner Hendley Elementary School Higher Development Academy Home Depot House of Ruth - Kidspace Howard University Howard University Hospital Howard University Office of Community Engagement The HSC Pediatric Center Imagine Public Charter School Industrial Bank Israel Baptist Church James Creek Resident Council J.C. Nalle Elementary School Jones Memorial United Methodist Church JP Morgan Chase Kavi Wellness Ketchum Elementary School Langdon Elementary School Langley Elementary School Language Solutions Latin American Youth Center

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

Living Classrooms Foundation - National Capital Region Love & Carrots Ludlow-Taylor Elementary School Macy’s Malcolm X Elementary School Martha’s Table - Commons Jeanne Mattison, Constituent Service Coordinator - Ward 6 The Mayor’s Office on Returning Citizen Affairs MedStar Cancer Research Melwood Meiger Health Metropolitan Police Department - 5th District Michael’s Creative Minds Miriam’s Kitchen National Children’s Center National Family Engagement Alliance National Kidney Foundation The National Reentry Network for Returning Citizens National Restaurant Association Neighborhood Legal Services NRI-Staffing Office, Deputy Mayor for Planning and Economic Development Office of Latino Affairs Office of Neighborhood & Safety Engagement Darlene Oliver, ANC 5C05 Commissioner Om Shanti OSSE: 21st Century Parents with Partners

Payne Elementary School Pepco PIW PNC Bank Potomac Job Corps Center Pragmatics Providence Hospital PSI Service III, Inc. R. Emmanuel Bell Consulting Reading Partners J.C. Nalle Reston Limo Service RIA Properties - Brookland Manor Richard Wright Public Charter School R.I.S.E. Center Rockstar Cutz Roots Public Charter School Samaritan Ministries Safeway, Inc. SE Children’s Fund II S-Edward C Mazique PCC - Reeves SNAP/Hunger Solutions So Others Might Eat SPACEs In Action Spanish Education Development Center St. Elizabeth East Project St. Elizabeth Hospital St. Elizabeth West Campus St. Matthews Lutheran Church Stanton Elementary School Suited for Change Sunshine Early Learning Center SW BID Syphax Gardens Resident Council Tel Cort Cooperative Temple University, Harrisburg

T Mobile TD Bank TM Associates Toastmasters International Transitional Care Center Trinity University Trinity University Nursing School The Triumph - Community of Hope Turner Elementary School Umbrella Therapeutic Services United Bank United Way of National Capital Areas Unity Health Care University of the District of Columbia (UDC) U.S. Attorney’s Office for the District of Columbia Vernon Martin’s Salon Wards 7 & 8 DC Prevention Center Ward 8 Community Economic Development Washington Gas Washington National Cathedral Wollenberg Foundation The Washington Center Washington Leadership Academy Washington Legal Clinic for the Homeless Waterside Fitness and Swim Club Westlink Career Institute Wheatley Education Campus A Wider Circle Kirsten Williams, ANC 5C06 Commissioner WinnCompanies WMATA World Central Kitchen Xerox

CHILD DEVELOPMENT PARTNERS

NETWORK OF SERVICE PARTNERS

UPO is an education hub for DC’s Quality Improvement Network. We’re Partnering for Excellence with these child development centers across the city.

Since UPO can’t be in every corner of the city, we rely on effective organizations such as these to fulfill our mission:

Bell Teen Parent Big Mama’s Board of Child Care Christian Tabernacle Community Education House of Ruth Jubilee JumpStart Kennedy Institute Kids Are People Too Kids Are Us Learning Center Love and Care Loving Care National Children’s Center Sunshine Early Learning

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

Catholic Charities - Archdiocese of Washington Collaborative Solutions for Communities Community Connections Community Services Agency, Metro Washington Council, AFL-CIO Covenant House Greater Washington DC Central Kitchen Edgewood/Brookland Family Support Collaborative MBI Health Services Miriam’s Kitchen The National Center For Children and Families Pathways to Housing Thrive DC Vida Senior Centers

AGENCY PERFORMANCE Measuring Agency Results Assisted

Stabilized

Beyond Stable

The number of customers UPO helped compared to the number of customers who sought help.

The number of customers now stabilized compared to the number of customers who sought help.

The number of customers achieving or exceeding stability compared to the number of customers who sought help.

Job Placement Job Retention Vocational Skills Training Early Childhood Education Youth Educational Enrichment Income Management Housing Advocacy Emergency Services Nutrition Health Seniors Unduplicated Customer Count:

49,324

Achieved

On Track

Not On Track

UPO’s mission is to Unite People with

of appropriate and available interventions

quantitative and qualitative data provided

Opportunities across many audiences

ranging from long-term case management

in the needs assessment. Throughout the

and mechanisms (such as direct services,

to simple referrals. Our customers and staff

year, the efficiency and effectiveness of our

volunteerism, funding, and governance).

encounter numerous barriers that impede

poverty-fighting interventions are routinely

Through UPO, people and organizations

this journey. Therefore, we must evaluate the

evaluated and analyzed by UPO’s Office of

transform the lives of the region’s

impact of our work.

Performance Management within the ROMA

most impoverished residents, who are connected with opportunities to achieve their aspirations.

Using the Results Oriented Management and Accountability (ROMA) framework, UPO conducts a thorough community

framework. The collected data are then used by the Board and executives as a guide to execute continuous improvement measures which improve the ability of each person

UPO operates on two fundamental

needs assessment that documents

principles—eradicating poverty and

individual and family needs, community

empowering residents to achieve self-

level needs, and accessible resources that

This is a high-level snapshot of UPO’s

sufficiency and economic independence.

should not be duplicated.

organizational performance in fiscal

Several factors come into play when trying to reach those goals. UPO serves all customers who approach us for assistance with a variety

Annually, UPO’s Board of Directors and

served to achieve established outcomes.

year 2020.

executive leadership initiate life-changing programs following analyses of the

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

OUTCOMES EMPLOYMENT

INCOME MANAGEMENT

292

customers enrolled in vocational skills training

180

195

customers completed vocational skills training and received certifications

customers received Income Management Counseling

112

customers set up household budgets

909

customers received employment services

562 447

customers referred to jobs

203

customers maintained employment 30+ days

1,043

customers received free Tax Preparation Assistance

customers opened savings accounts

customers obtained jobs

EMERGENCY EDUCATION

96,478

phone calls received and processed by Shelter Hotline comfort items distributed

952

children between 0 and 5 served by Early Head Start

140,833

2,693

youth mentored by Foster Grandparents

94,549

523

youth engaged through youth programs

244 164

customers’ rental debt and/or threat of eviction was resolved

361

customers received rental assistance

361

seniors participated in recreation and socialization activities

209

seniors engaged via Foster Grandparents program as volunteers

93,803 243

hours served by Foster Grandparents non-Foster Grandparent volunteers engaged

28,316

customers were issued Electronic Benefits Cards

40,574

Electronic Benefits Cards were issued

SELF-SUFFICIENCY/ CASE MANAGEMENT 411

customers had new Case Management Plans initiated

1,744

customers received case management services

NUTRITION

HOUSING customers received Housing Counseling

rides provided to homeless customers through UPO’s Shelter Hotline

LINKAGES

13,216 349 1,401

HEALTH

households assisted with food baskets/food pantry seniors participated in Congregate Meals customers in SW neighborhood benefited from Grocery Food Drops

151 250 8,824

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

adults received health education and/or counseling customers treated by the Comprehensive Treatment Center counseling sessions to improve quality of life

MEASURING AGENCY PERFORMANCE WITH A SCORECARD Since the inception of Community Action in 1964, each agency has had to show how effective it is in helping people lift themselves out of poverty. Every agency is held to detailed standards of accountability. To understand how well our agency—“Team UPO”— performs, we examined how our teamwork translates into benefits for our customers. Our team developed a model that is needed and valued: UPO’s agency-wide Scorecard became the most-downloaded file on the national Community Action Partnership website within a month of being shared with the network. Several indicators of performance flow into UPO’s agency-wide Scorecard via a weighted approach. The distribution of weights demonstrates UPO’s commitment to assuring customer success (selfsufficiency) via Results-Oriented Management and Accountability (ROMA). UPO manages and shares agency-wide performance and results with the Board of Directors quarterly. The use of the Scorecard truly facilitates continuous quality improvement at UPO. That’s how we help customers succeed.

1 ORGANIZATIONAL STANDARDS CATEGORIES MET Consumer Input and Involvement Community Engagement Community Assessment Organizational Leadership Board Governance Strategic Planning Human Resource Management Financial Operations and Oversight Data and Analysis

2 IMPLEMENTATION OF AGENCY STRATEGIC PLAN Advocacy Community Health Community Reinvestment Early Learning Foster Grand Parents

“The Performance Scorecard developed by UPO has been an invaluable resource for other Community Action Agencies. Many agencies still report on their outcomes program by program, so the Scorecard has helped show the value of a truly agencywide approach to results accountability. It’s one of the most sophisticated performance management tools we’ve seen and has helped numerous other agencies improve their systems and processes.” – Jarle Crocker, PhD, NCRT, CCAP Director, Training and Technical Assistance National Community Action Partnership

Service Providers Workforce Institute Youth Services Administrative Offices

3 FINANCIAL STRENGTH Financial (revenue and expenses) Review by Board of Directors Financial Review by BOD - Minutes Approved Semi-Annual Monitoring Review by Office of Performance Management Annual Audit Annual Financial Risk Assessment

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

7 SCORECARD CATEGORY

CAPACITY BUILDING & GOVERNANCE

PERFORMANCE

WEIGHT

Organizational Standards

81%

Strategic Plan Implementation

67%

Financial Strength

85%

Capacity Building & Governance

Customer / Staff Input

85%

Monitoring (Program & Admin.)

63%

ROMA / Programmatic Outcomes / Customer Self-Sufficiency

82%

AGENCY SCORE

77%

70%

(* In fiscal years 2018 and 2019, our agency scored in the 90th percentile. The goal is to attain 85% or more at the end of the fiscal year. Due to COVID19, UPO’s operations were severely impacted in fiscal year 2020.)

Quarterly ROMA Training Bimonthly Board Reviews Program Performance Reviews Board Committee Oversight Executive Team ROMA Reviews Management Team ROMA Reviews Customer Data System Training Personnel Evaluations Staff Vacancies <10% Full Employment Board Vacancies Programmatic Technical Assistance

6 PROGRAM & ADMINISTRATIVE MONITORING (Compliance / Technical Assistance)

PROGRAM Programmatic Performance Monitoring

4 PROGRAMMATIC OUTCOMES / CUSTOMER SELF-SUFFICIENCY Advocacy Community Health Community Reinvestment Early Learning* Service Providers/Partners Workforce Institute Youth Services Community Impact Affordable Housing

Compliance Monitoring Agency-Wide Performance Monitoring Validation of Program Data Internal Customer Satisfaction Surveys Assessing Best Practices

5 CUSTOMER / STAFF INPUT Customer Satisfaction Surveys Funder Surveys Staff Satisfaction Surveys Board Member Surveys Volunteer Surveys Partner Surveys

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

FINANCIAL STATEMENT

(At the time of printing, the FY2020 numbers have yet to be audited. When that process is complete, we will update the statement on our website.)

REVENUE

2020 ($)

2019 ($)

8,594,317

10,440,970

14,923,736

13,934,226

Direct District

9,128,442

7,452,265

Private and General

3,662,534

2,703,133

48,365

29,664

36,357,394

34,560,258

Community Services

11,336,908

9,863,469

Head Start and Early Head Start

6,737,256

8,473,488

Preschool and Day Care

6,388,061

5,014,639

Homeless

3,306,325

3,633,362

Special Emphasis

2,003,914

2,638,342

Other Programs

1,576,743

478,179

741,625

634,035

32,090,832

30,735,514

3,831,341

3,738,888

28,040

40,404

3,859,381

3,779,292

35,950,213

34,514,806

407,181

45,452

39,392

499,424

446,573

544,876

Net Assets, Beginning of Year

5,867,421

5,322,545

NET ASSETS, END OF YEAR

$ 6,313,994

$ 5,867,421

Direct Federal Pass-Through Federal

Fees and Contributions TOTAL REVENUE

EXPENSES - PROGRAM SERVICES

Private and General TOTAL PROGRAM SERVICES

SUPPORTIVE SERVICES General and Administrative Interest, Fees and Other TOTAL SUPPORTIVE SERVICES

TOTAL EXPENSES NET ASSETS Change in Net Assets before Capitalization Capitalization of Program Expenses CHANGE IN NET ASSETS

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

STRATEGIC GOALS (2019-2023) Offer Pathways to the Middle Class through Economic Security programming directed at family strengthening through asset enhancement opportunities Create and Grow Social Enterprise Opportunities Expand portfolio of programs offered regionally Develop and implement a coordinated marketing and development approach Leverage government funding by 20% with private sector support Employ the Baldridge Management Practices of Continuous Improvement

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

3 14

A 6

D B

8 9

C 11

10 13

BUILDING CAREERS ACADEMY 915 Girard Street NE Washington, DC 20017 202-526-2640 Vocational Skills Training

COMPREHENSIVE TREATMENT CENTER 1900 Massachusetts Ave SE Building 13 Washington, DC 20003 202-535-1793 Substance Abuse Treatment

H STREET CENTER 645 H Street NE Washington, DC 20002 202-813-3945 202-758-2438 Electronic Benefit Transfer (EBT) Processing

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

LOCATIONS SERVICE CENTERS

EARLY LEARNING NETWORK EARLY HEAD START • HOME BASE

1 2 3 4 5 6 7 8 9 10

ROOSEVELT SENIOR HIGH SCHOOL

4301 13th Street, NW (WARD 4) | 202-939-3609

UNITED PLANNING ORGANIZATION (Headquarters)

DUNBAR SENIOR HIGH SCHOOL

301 Rhode Island Avenue NW Washington, DC 20001 202-238-4600

101 N Street, NW (WARD 5) | 202-724-4407 EDGEWOOD

601 Edgewood Terrace, NE (WARD 5) 202-529-1582

Early Learning | Shelter Hotline for people experiencing homelessness

LUKE C. MOORE HIGH SCHOOL

1001 Monroe Street, NE (WARD 5) | 202-671-6313 AZEEZE BATES

444 16th Street, NE (WARD 6) | 202-388-7960

ANACOSTIA COMMUNITY SERVICE CENTER 1649 Good Hope Road SE Washington, DC 20020 202-610-5900 202-610-2796 (Youth Services Office)

PARADISE DAY CARE CENTER

3513 Jay Street, NE, Suites A & B (WARD 7) 202-627-2220 H. D. WOODSON HIGH SCHOOL

Foster Grandparents Program | Electronic Benefit Transfer (EBT) Processing | Youth Services

540 55th Street, NE (WARD 7) | 202-724-8841 C. W. HARRIS ELEMENTARY SCHOOL

301 53rd Street, SE (WARD 7) | 202-645-5613 ANACOSTIA HIGH SCHOOL

1601 16th Street, SE (WARD 8) | 202-698-2155

FREDERICK DOUGLASS

3240 Stanton Road, SE (WARD 8) 202-889-2080 Ext. 701

BALLOU SENIOR HIGH SCHOOL 3401 4th Street, SE (WARD 8) | 202-645-6689

ATLANTIC GARDENS 4228 4th Street, SE (WARD 8) | 202-758-0339

EAGLE ACADEMY PUBLIC CHARTER SCHOOL 3425 10th Place SE (WARD 8) | 202-238-4632

MARIE REED ELEMENTARY SCHOOL 2195 Champlain Street, NW (WARD 1) 202-207-3862

KETCHAM ELEMENTARY SCHOOL 1919 15th Street, SE (WARD 8) |202-610-5872

COOLIDGE HIGH SCHOOL (as of Sept 2021) 405 Sheridan Street, NW (WARD 4) | 202-238-4733

MALCOLM X ELEMENTARY SCHOOL (as of Sept 2021) 1500 Mississippi Avenue, SE (WARD 8) 202-238-4733

RALPH WALDO “PETEY” GREENE COMMUNITY SERVICE CENTER 2907 Martin Luther King, Jr. Ave SE Washington, DC 20032 202-562-3800 Housing Counseling | Job Placement | Volunteer Opportunities | Advocacy & Community Engagement

BENNING ROAD SERVICE CENTER 3938 Benning Road, NE Washington, DC 20019 202-231-7990 CARES Act Team

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

A member of UPO’s Network of Service Providers

TIME When you volunteer your Time, you give it a purpose. And it can be fun!

TALENT

Serving others with your unique Talent is balm for your soul.

TIES

When you connect people using your Ties, giving them inspiration and strategic input from peers, you’re expanding your tribe.

TREASURE Your generosity by donating Treasure shows what you value.

People who want to lift themselves out of poverty just need support. Let’s help them rise into a better life for themselves and their families. All it takes is your decision, right now, to make a difference.

UNITED PLANNING ORGANIZATION - ANNUAL REPORT 2020

“WHAT I CAN DO” Even your smallest deeds have a big effect: They combine with other deeds to improve the lives of our neighbors — and they make you feel good.

To learn about volunteering, visit To make a donation, visit

CARING FOR OUR COMMUNITY - UNITING PEOPLE WITH OPPORTUNITIES

the recipe for

success

upo.org/volunteer upo.org/donate

301 Rhode Island Avenue, NW Washington, DC 20001 202-238-4600 WWW.UPO.ORG

Earned the National Award for Excellence in Community Action from the Community Action Partnership CFC # 90524 | DC One Fund Campaign #9881 | United Way NCA #9881

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