Student Academic Success
Annual Impact Report 2025
Learn more about the Center for
of
Look
into what the Peer Power Institute has achieved this past year in multiple U of M courses
Find
01 | LETTER FROM DR . BAILEY
Dear Colleagues, Partners and Friends,
It is with great pride and gratitude that I share this annual impact report from the Division of Student Academic Success. The 2025 calendar year was rooted in establishing purpose and identity, increasing operational efficiencies, strengthening campus partnerships, scaling student support services and securing external resources to support our efforts.
At the heart of our work is a clear mission: to foster equitable access, educational support and academic advising that help students stay on track and graduate on time. Every initiative we launched, every student we advised and every program we refined was guided by this commitment
A defining milestone this year was the launch of our Strategic Plan (2025–30). This comprehensive roadmap establishes a bold vision to become leading champions of undergraduate student achievement through datadriven strategies and coordinated, campus-wide action. Organized around four strategic priorities, strengthening first-year transitions, fostering equitable access and belonging, increasing second-year persistence and deepening partnerships and communication the plan provides measurable goals and clear performance indicators that will guide our work through 2030. More than a document, the strategic plan represents our shared commitment to
Dr Eric Bailey II Senior Associate Vice Provost
intentional growth, accountability and continuous improvement in service of student success.
Our progress in 2025 was made possible because of our dedicated staff, campus collaborators and community supporters who believe deeply in the power of educational support to transform lives. Their work and effort reflects a shared understanding that student success is not accidental; it is intentional, structured and sustained As we look ahead, we remain committed to refining our practices, leveraging data to drive decision-making and innovating in ways that meet the evolving needs of our students.
Thank you for your continued partnership and belief in this important work. Together, we are building systems of support that position students to succeed in college and chart a path toward lasting achievement
Sincerely,
Eric Bailey II, EdD, MBA Senior Associate Vice Provost
02 | DIVISIONAL UPDATES
The Division of Student Academic Success aspires to become the leading champions of undergraduate student achievement by leveraging data-driven strategies and delivering comprehensive services to promote persistence, retention and on-time graduation
2025-30 Strategic Plan Priorities
The Division of Student Academic Success makes efforts toward fostering equitable access, educational support and academic advising to help students stay on track and graduate on time.
1
Strengthen First-Year Student Transitions
Improve first-year retention through proactive engagement, early intervention and integrated support.
2
Foster Equitable Access and Belonging
Eliminate equity gaps in retention and promote belonging for underrepresented and firstgeneration students.
3
Increase Second-Year Persistence
Improve second-year retention by deepening engagement, purpose and academic momentum.
4
Strengthen Partnerships and Communication
Build campus-wide ownership of student academic success through collaboration and communication.
02 | DIVISIONAL UPDATES CONTINUED
Retention and Completion Grants
The Division of Student Academic Success awarded in retention and completion grants to 186 students in 2025. These grants were made possible by the generous donations of FedEx, AutoZone and other endowments such as the Hardin First Generation Scholarship, Dr. Bonita Lyons Cares Student Emergency Fund and the Dr. Karen Weddle-West Completion Scholarship.
Navigate360 Utilization
Navigate360 is a comprehensive technology that links administrators, faculty, staff and advisors in a coordinated care network to support students from enrollment to graduation Navigate is the official appointment scheduling platform for academic advising, tutoring and academic coaching at the University of Memphis. Early Intervention and daily class attendance tracking are also routed through Navigate
Operational Efficiency
The Center for Academic Success and Achievement (CASA) was successfully formed with the merger of four former departments: Academic Coaching for Excellence, CARES, Educational Support Services, and Center for Writing and Communication.
$147,000+ 50,000 views
Student Academic Success
Social Media Data
As for 2025, social media has been on a steady increase of followers, engagement and reach. Our highest performing months are August and September August had the most follower increase with more than 150 new followers. During September, we had more than
Total Staff Users 1,339
# of Appointments Made 66,000 +
Distinct Student Users of Navigate360 student 16,000 +
Student Academic Success
Web Data
In the year of 2025, the Student Academic Success website page had more than 2,500 views. Out of these views more than 1,700 users were active, meaning they engaged with our website in a meaningful during a defined amount of time. More than a 1,000 users went to view our departments page in search of a departmental service.
03 | ACADEMIC
ADVISING CENTER
The Academic Advising Center provides effective, personalized, accurate and developmental advising to all undergraduate students who are: undecided about their major, pursuing pre-nursing as a major, taking pre-major courses or exploring alternate majors.
Advising for All
Through expanded student access, data-informed advising practices and high-impact signature programs, the office strengthened retention, accelerated registration behavior and enhanced the overall student experience Through the efforts of the Academic Advising Center, academic advisors conducted:
Overall, during the 2025 year the Academic Advising Center:
Increased early registration by over 37 percentage points 92% of enrolled students advised
Maintained 90%+ student satisfaction
Achieved 90%+ semester retention
Signature Programs
The Academic Advising Center has various program initiatives to help support their efforts and contributions to student success. Tiger Learning Communities fosters belonging and peer engagement, both strongly correlated with retention and persistence
Discover Your Major Day is a campus-wide academic exploration initiative designed to support informed major selection. In 2025, 800 students attended and 51 departments were represented ACAD, an academic success course, provides structured academic planning and transition support for students. In Fall 2024, more than 90% of students were retained in one term.
04 | CENTER FOR ACADEMIC SUCCESS AND ACHIEVEMENT
The Center for Academic Success and Achievement fosters student learning, academic success and retention by providing a comprehensive range of academic support services, including academic coaching, tutoring and writing and communication development. Since launching in Fall 2025, the office has expanded services campus-wide and implemented targeted initiatives aimed at improving first- and second- year student retention.
Coaching to Success
Under the Center for Academic Success and Achievement, academic coaching has been made available to ALL undergraduate students at the UofM
In Fall 2025, a part-time satellite office in Patterson was opened as part of The Write Start initiative The objective was to reach students while they are present in the building for their ENGL 1010 and 1020 courses. By the end of the semester, the Write Start accounted for over
of the overall Writing and Communication services overall usage for the Fall 2025.
Tutoring Academic Confidence
Students who utilized tutoring services reported an increase in their confidence on the course they received tutoring for. Those who used tutoring services six or more times (online and/or in-person) demonstrated a higher average cumulative GPA compared to students who used it less than six times or none at all.
The Write Start
05 | CENTER FOR ATHLETIC ACADEMIC SERVICES
The Center for Athletic Academic Services, supports the student- athlete experience by offering services designed to promote academics, community engagement, career readiness, financial acumen, leadership development, and personal wellness through a variety of programs that include orientations, interest assessments, academic advising, tutoring, mentoring, and experiential learning opportunities.
Racing Toward Victory
The Center for Athletic Academic Services champion academic success and personal development by providing enriching resources for the pursuit of a rich college experience
Departmental GPA’s of 3 47 in Spring 2025 and 3.56 in Fall 2025 were record highs.
Advancing in 2025
70% teams earned a perfect single-year APR score of 1 000
29% teams earned a perfect multiyear APR score of 1.000
10 students graduated Summa Cum Laude (3.80-4.0)
11 students graduated Magna Cum Laude (3 5-3 79)
Nine students graduated Cum Laude (3.25-3.49)
Servicing the Community
The Center for Athletic Academic Services is committed to making conscious efforts in supporting and developing its entire student-athlete population as they recognize their value to the city of Memphis and in an ever-changing global community. Collectively, student athletes completed 3,738 hours of community service across Memphis, reflecting the program’s emphasis on civic engagement and community partnership
06 | DISABILITY RESOURCES FOR STUDENTS
Disability Resources for Students supports the University’s mission to ensure equal opportunity for students with disabilities to become successful graduates by collaborating with the University community to create a usable and accessible educational environment through educational programming, good design and individual accommodation
Serving UofM Students
In 2025, Disability Resources for Students provided services to 1,572 students. The office has experienced a steady increase in demand for accommodations since 2021 Mental health conditions represent the largest single category of registered students, accounting for 29% of those served, followed by AD/HD at 25%. These trends underscore a growing need for expanded accommodation capacity, targeted support services and cross campus coordination to ensure timely, equitable access to academic resources
Providing Academic Accessibility
Disability Resources for Students collaborates closely with academic departments, faculty and campus partners to ensure equitable access to the University’s instructional programs and activities
Through a structured, interactive process, the office evaluates documentation, determines disability status and works with each student to identify and authorize reasonable accommodations tailored to their individual needs. The office coordinates with instructors and campus units to operationalize accommodations, monitor effectiveness and adjust supports as needed
07 | OFFICE OF PROFESSIONAL AND ACADEMIC TESTING
The Office of Professional and Academic Testing is committed to providing quality testing services to our students and members of the community We aim to offer the most relevant national and institutional based testing programs to our students and the members of the community.
Aggressively Provide Access
During the 2025 year, the Office of Professional and Academic Testing expanded access to testing accommodations and strengthened its service portfolio In Fall 2025, the Office of Professional and Academic Testing partnered with Disability Resources for Students to support proctoring of classroom examinations and collaborated with the Herff College of Engineering to implement the full battery of Federal Aviation Administration examinations through PSI for the Department of Applied Technology.
250 ADMINISTRATIONS
2
, 300
CANDIDATES
Since the launch of these initiatives in October 2025, the testing numbers have increased by roughly These new services, together with our established offerings, PRAXIS, ACCUPLACER, CLEP, ALEKS, Certifications and Licensure, and etc , have generated revenue that supports staffing, workstation and surveillance upgrades and testing center supplies, while also increasing on site traffic. By the close of the fiscal year we anticipate administering examinations by approximately with further growth expected due to rising demand for mental health accommodations, accelerated technical education and aviation testing.
08 | PEER POWER INSTITUTE
The Peer Power Institute is a leading educational support organization dedicated to student success, evidence-based practices and cutting-edge research. The Institute drives our training, research initiatives, program evaluation and data analysis efforts while creating valuable internship opportunities for success coaches in areas such as data science, educational research, grant writing, training and development and social work.
Tiger Boost
Math 1420 Observations
During 2025, Peer Power Institute’s embedded success coaches delivered supplemental instruction in two UofM classes, Math 1420 and Math 1910. Through consistent inclass support, post-lecture guidance and peer-to-peer encouragement, success coaches played a critical role in improving student engagement, academic performance and retention in these traditionally challenging courses
There were a total of 125 students enrolled in 2025 with notable growth in student enrollment during the Fall semester. During the Math 1420 Lab, most students who remained for the extended support period were identified as ELL/ESL or non traditional learners, highlighting the course’s role in serving diverse academic needs
Math 1910 Observations
With success coaches in the classroom, faculty reported greater student focus, participation and confidence during class sessions
09 | TRIO
TRIO Student Support Services
boosts retention, academic success, and graduation rates for first generation, income eligible and underrepresented students through proactive advising, coaching, financial literacy support, mentoring and community-building. Students who participate are twice as likely to graduate on time compared with similar peers
SSS Classic
The SSS Classic program demonstrates sustained success in supporting students across diverse majors.
30% earned Dean’s List honors
97% maintained good academic standing
67% achieved a six- year graduation rate These outcomes reflect a comprehensive support model that not only helps students navigate academic challenges but also equips them with the tools and confidence necessary to thrive.
SSS Stem
Students pursuing science, technology, engineering and mathematics (STEM) degrees face uniquely rigorous academic demands.
38% earned Dean’s List honors
89% maintained good academic standing
55% achieved a six-year graduation rate
These outcomes highlight the effectiveness of tailored academic support, faculty engagement, and targeted skill-building workshops in fostering student success in STEM majors.
68%
of students who participated in the summer bridge program earned Dean’s List honors.
This remarkable achievement highlights the significant impact of early academic preparation, active community involvement and robust transition support in enhancing first- year student success.
Awarded $1.1 million
The U.S. Department of Education renewed awarding TRIO $286,109 for its Classic program and $272,364 for its STEM program. Additionally, a new SSS-Teacher Prep grant was awarded in the amount of $272,264.
Summer Bridge Program
10 | UPWARD BOUND UPDATES
Upward Bound is a federally funded TRiO pre-college program that assists eligible students on their journey to successfully complete high school and obtain a college degree. Upward Bound serves Melrose High, Sheffield High and Kirby High school students to connect them to tools and resources while providing them early college exposure
Aggressively Provide Access
During the 2024–25 academic year, Upward Bound achieved significant gains in student engagement and postsecondary outcomes through targeted outreach, expanded programming and strengthened supports for first generation and low income students.
Program Enrollment Growth
Upward Bound increased student participation in postsecondary planning and enrollment pathways by 65%. This growth reflects an expanded and diversified recruitment
strategy that broadened outreach to first‑generation and low‑income students and strengthened partnerships with schools and community organizations.
College Preparatory Engagement
Student attendance at Upward Bound college preparatory and postsecondary readiness workshops rose to 81%
demonstrating strong engagement and persistence in program activities. A majority of program participants enroll in a postsecondary pathway immediately after high school Currently, 55% of Upward Bound participants enroll at four year institutions. Among participants, 29% choose the University of Memphis, indicating a robust pipeline from Upward Bound to the University.
memphis.edu/academicsuccess
student@memphis.edu @uofmstudents
901.678.2114
231 Administration Building
Memphis, TN 38152
