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Welcome to UoC

Welcome to Chester A warm welcome to the University of Chester. I’m so pleased you’re joining us. Starting university is an exciting milestone, whether you’re joining us straight from school, returning to education, or coming from further afield. One of the things we are most proud of at Chester is our strong sense of community and belonging. University is about more than your course, it’s about the people you meet, the experiences you have, and the connections you build. We want you to feel that this is a place where you are supported, valued, and able to be yourself. Your student experience matters to us, and we are committed to helping you make the most of your time here. From your first day through to graduation, there are a wide range of opportunities to get involved, develop your skills, and create lasting memories. Whether through your studies, sports, societies, volunteering, or building new friendships.

We also recognise that starting something new can feel overwhelming at times. Please remember that you are not alone, support is always available, and our teams are here to help you navigate any challenges and ensure you can succeed and thrive. I encourage you to make the most of every opportunity, stay open to new experiences, and take the time to build your own sense of belonging.

It is wonderful to have you here, and we look forward to supporting you throughout your time at Chester.

Delyth Hughes Director of Student Services

Contents 4

Welcome Week

Top Tips From Students

Hot Spots on Site

Welcome Tent

Sport and Active Lifestyle

25 Things to do while at the University of Chester

Welcome to Your New Home

Are You An International Student

Your Students’ Union

Welcome To The Community Hub

Are you part of LGBTQUIA+ Community?

5 Top Tips For Academic Success

An introduction To Your Libraries and Study Spaces

Student Services Helpdesk

Your Money

Disability And Inclusion Support

Looking After Yourself

Opportunities and More

What’s Coming Up

Welcome Week Check out the Welcome Week Timetable for all of your required and recommended sessions. With hundreds of events on offer from jobs fairs, wellbeing support, and sports and society led events there will be sure to be something for you.

Some of the events include: Life in Chester Fair 28/9 – 11-3 pm – Small Hall, Exton Park

Sports and Societies Fair 28/9 – 12-3pm – Sports Hall, Exton Park

CSU Welcome Fair 30/9 – 12-3pm – Sports Hall, Exton Park

Part-time Jobs Fair 02/10 – 11- 1:30 pm - Sports Hall, Exton Park

Check out all our Welcome events: EK

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CSU events

University events

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s p i pT m o T ro ts F en ud t S

Make the most of every opportunity

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Go to all the fairs and events for freebies

Balance work and social life – Enjoy the social side of university but make sure you leave enough time for studying and rest.

Stay organised – Use a planner to keep track of deadlines.

our y e d utsi ne o p e St rt zo o f m co Check your student email regularly – Important updates, timetable changes, and opportunities are often sent there.

– here e r ’ ls you why term goa r e b m t g Reme your lon things ge p n e . he Ke nging nd w in mi or challe busy

Remember that everyone is adjusting – It’s normal to feel nervous at first but remember everyone feels the same.

Don’t be afraid to ask for h elp

Ask quest

ions

Explore c ampus early

Hot Spots on Site

The Forum The campus Forum is a popular gathering place where students come together to relax, socialise, and attend events. Whether it’s hosting live performances, guest speakers, club activities, or simply providing a comfortable outdoor space between classes, the Forum serves as a vibrant hub of campus life.

The Shop The Shop is your one-stop destination for everyday essentials. Whether you need snacks and drinks in between lectures, or you want to check out merch, The Shop is your go to place. The Shop is designed with you in mind with low cost prices to help you budget. Exton Park Exton Park

The Community Hub The Community Hub is a welcoming space located at the entrance of Exton Park. providing students with a place to connect, reflect, and find support throughout their university journey. Home to the Chaplaincy Team, the Hub offers a friendly and inclusive environment for students of all faiths and none. Whether you’re looking for a quiet space, seeking guidance, joining community events, or simply wanting a conversation over a cup of tea, the Community Hub is a place where everyone is welcome and valued.

The Bar The Bar is the social heart of student life at the University of Chester. Whether you’re looking to catch up with friends, watch live sports, or take part in one of the many events hosted throughout the year, the bar offers a welcoming space for all students. With regular society events, quizzes, and entertainment, it’s a great place to meet new people, relax, and make the most of your university experience. Exton Park

Library Café Located within Seaborne library, the Library Café is the perfect spot to take a break from studying without venturing far from your books. Offering a selection of hot and cold drinks and snacks, it’s the place to go when you are mid study session. Exton Park Exton Park

CSU

Student Common Rooms

The Chester Students’ Union Building is the hub of student life on campus, bringing together a range of services and social spaces in one convenient location. It’s home to the Students’ Union team, who are on hand to support students, represent their interests, and help them get involved in university life. Make sure to head down to CSU to make use of the free coffee and tea and connect with the wider student community.

The Student Common Rooms are spaces where students can relax, socialise, and take a break from their studies. Located across all sites, they provide a comfortable environment to work on group projects or simply unwind between lectures. With plenty of seating and a friendly atmosphere, the Student Common Rooms are a great place to connect with other students and feel part of the University of Chester community. Exton Park

CSU Studio Part of a society? This is your space to host events, meet weekly or even pop down to an event hosted by your Officer Team. The CSU Studio is a welcoming environment where students can get involved and make the most of university life and make the space your own. Exton Park

All Sites

Binks Building

Dining Rooms

Head straight to the ground floor of Binks for a bright and modern space where students can relax, socialise, and enjoy a range of food and drink options throughout the day. This welcoming space is great for finding a comfortable place to study or taking a muchneeded break.

The Dining Rooms are one of the most popular places to eat, offering a wide range of freshly prepared meals and drinks throughout the day. Whether you’re grabbing a quick coffee or meeting friends for lunch, it’s the place to be. Exton Park

Views from the Gardens Whether taking a quiet break, studying outdoors, or simply enjoying the scenery, the Gardens provide a tranquil space to unwind and appreciate the picturesque setting. Overlooking the views of the river. Queen’s Park All Sites

Welcome Tent Starting university can be exciting, but we know it can also come with plenty of questions. That’s why our Welcome Tent will be here to help throughout Welcome Week. Located outside both the Binks Building and the Westminster Building, the Welcome Tent will be open from 9:00am to 4:00pm each day during induction, serving as a central hub for general enquiries and support. Whether you’re looking for directions around campus, need help finding a building, have questions about your timetable, student services, events, or simply aren’t sure where to go next, our friendly team will be on hand to point you in the right direction. The Welcome Tent is a great place to: • Ask general questions about university life • Get help navigating campus • Find information about Welcome Week activities and events • Learn about support services available to students • Meet members of the university support teams No question is too small; we’re here to make your transition to university life as smooth and enjoyable as possible.

r ward o f k o We lo lcoming to we o the you t ty of rsi Unive ter! Ches 8

Sport and Active Lifestyle Whatever your fitness levels or interest in sport we have something for you at the University of Chester. Many of our programmes and facilities at Exton Park are free to use for students. We also offer a wide range of facilities from a swimming pool to a golf simulator. We also have a free Active Zone at University Centre Birkenhead. These are open to all students.

sportCHESTER With around 30 clubs at the university and a vast array of facilities to use, sportCHESTER is the perfect platform for you to achieve your potential in whatever sport or activity you wish to continue with, renew your love for or even try out for the first time. Make sure to head down to the Sports and Societies Fair to check out what’s on offer and how you can get involved. Monday 28th September 2026 12pm, Downes Sports Hall, Exton Park

We have a range of classes to suit all abilities, and our classes are run by qualified Fitness Instructors. All our Fitness Classes are FREE and must be BOOKED via our Playwaze app.

activeCHESTER Don’t fancy the gym or joining a sports’ club? We have our activeCHESTER initiative which is designed to get you moving in a fun and friendly way. These activities include table tennis and badminton and are our social offer. These sessions take place throughout the week and are free of charge to all students. Turn up, give it a go and make friends whilst you’re there. Places must be booked through our Playwaze app.

gymCHESTER Our brand new refurbished Gym and Swimming Pool are based on the ground floor of the Price Tower building at Exton Park campus with hundreds of pieces equipment for you to use as well. We have great student membership rates to suit all needs!

To contact and stay up to date with everything Sport and Active Lifestyle: ✉ sal@chester.ac.uk Phone 01244 513452 SQUARE-INSTAGRAM Instagram: @uocsal 9

25 Things to do while at the University of Chester 14

20 15

Explore the Makers Market

Walk the Chester City Walls

Hire a rowing boat in summer

Catch a comedy show at Alexanders Live

Join a society

Challenge yourself to go zero-waste for a week

Have a Yorkshire pudding wrap at the Christmas Markets

Check out everything on offer at Chester Students’ Union

Visit Chester Cathedral

10 Take part in volunteering projects 11 Spend a day at Chester Zoo 12 Go to a gig at Delamere Forest 13 Watch a match at Chester FC 14 Take a day trip to Llandudno 15 Visit Chester Market 16 Challenge yourself to complete a parkrun 17 Go charity shopping 18 Learn how to play Padel

19 Join a sports team 20 Get tickets to a Storyhouse show 21 Head to The Bar for quiz night 22 Visit the Grosvenor Museum 23 Host Come Dine With Me with your flatmates 24 Get a photo with Millie the Campus Cat 25 Set up your Linked-In

Welcome To Your New Home Residential life is committed to enhancing the student experience within the residential accommodation here at Chester by providing Flat Chats that give you practical skills and guidance along with a wide range of events and activities for all our residential students to enjoy! Please read the most recent version of the Residents Guide for all everything you need to know about living in our on-site student accommodation.

Meet The Residential Life Team I’m Maria, the Residential Life Manager. Our Residential Life team is here to help make your time in halls feel safe, supportive, and welcoming. We’re a friendly team dedicated to building a sense of community, supporting your student experience, and helping you feel at home.

I’m Darryl, your Student Engagement Assistant. We’re a small team, which means we take the time to get to know our students and understand what matters to you. Whether it’s putting on events, helping you settle in, or supporting you with any challenges in shared living, we’re here to help make your experience as positive as possible. We also love creating opportunities for you to meet others, get involved, and grow during your time at university. We believe that where you live should be more than just a place to sleep – it should feel like a place where you belong. That’s why we aim to be approachable, supportive, and proactive, helping to create a respectful and inclusive community where everyone can thrive.

Residential Life

Things to Pack Getting ready to move to university can feel overwhelming, but you don’t need to bring everything you own! Pack the essentials and you’ll soon make your new place feel like home. Here are a few things to remember: • Bedding, towels, and toiletries • Clothes for every season, including a warm coat • Kitchen essentials (if you’re in self-catered accommodation bring things like plates, mugs, cutlery, and a few cooking utensils) • Important documents - including your ID • Medication and any personal healthcare items you use regularly • Photos, decorations, or small comforts from home to personalise your space. Don’t worry if you forget something! Most everyday essentials can be picked up once you arrive. Pack what you need, travel as lightly as you can, and get ready to enjoy the start of your Chester journey!

Are You An International Student? A massive welcome to Chester! Find practical information to help you settle in and get the best start to life at Chester by checking out the International Student Handbook.

International Student In-Person Enrolment To complete your enrolment, you must book a timeslot appointment to present your documents to the Study Visa team. You can select a date/time/location to • Exton Park (Chester) • Wheeler Building (Chester) • Queen’s Park (Chester) • Time Square (University Centre Warrington) • Marriss House (University Centre Birkenhead)

Looking to meet new friends?

You will need to register with a GP (doctor) to book an appointment, To save time, we recommend registering for a GP as soon as possible after starting at Chester.

One of the most exciting parts of studying at university is the opportunity to meet new people and build friendships with others from a wide range of backgrounds, both from across the UK and around the world.

Find a local GP: nhs.uk/service-search/finda-gp Once you have signed up, you can get appointments, prescriptions, and support for both your physical and mental health. Remember, for minor stuff like sore throats or UTIs, go straight to the pharmacy. There is no appointment needed and they offer free consultation. To read more about healthcare in the UK, please refer to the International Student Handbook page 20.

Register for a UK bank account Setting up a UK bank account can take a few weeks. Make sure to act quick and get signed up. Check out the International Student Handbook for more information.

As an international student, it’s completely natural to have some worries about fitting into a new community. Please know that you are not alone feeling this way. Many students (no matter where they are from) share similar concerns when starting university, especially when it comes to meeting people and settling into student life.

Come along to the Sports and Societies fair for your chance to join and meet our student groups. Monday 28th September 2026 11am, Downes Sports Hall, Exton Park

Your Students’ Union A message from your Students’ Union President Hello, and welcome to Chester. I’m Will, your Students’ Union President. Starting university is one of the biggest adventures. It’s a chance to discover new passions, challenge yourself, build lifelong friendships and create memories that will stay with you long after graduation. It can feel exciting, overwhelming, uncertain and inspiring all at once, and that’s completely normal.

Join a society, try something new, make connections, ask questions and don’t be afraid to step outside your comfort zone. Some of the most rewarding moments often come from opportunities you never expected.

I felt so nervous coming but that is normal, and so many of you probably feel the same. When I arrived at Chester, I brought hopes, questions, and a lot of curiosity about what university life would hold. What I found was so much more than a place to study. I found a community that welcomed me, opportunities that helped me grow and experiences that shaped the person I am today.

Your Students’ Union is here to help you make the most of your university experience.

The University of Chester gave me the confidence to try new things, the support to overcome challenges and the chance to discover strengths I didn’t know I had. Now, I have the privilege of representing and supporting thousands of students, each bringing their own unique story, perspective and ambition to our university community. As you begin your time here, remember that there is no single way to experience Chester. Whether you’re eager to get involved in everything from day one, or you prefer to take things at your own pace, your journey is yours to shape.

Most importantly, know that you belong here.

We’re here to represent your voice, support your wellbeing, celebrate your successes and stand alongside you through the challenges too. Whether you have ideas to share, concerns to raise, or simply want to get involved, my door is always open. This is your community. This is your university. This is your time. Welcome to Chester. We can’t wait to see the impact you’ll make. See you around campus,

Will Gaines

Chester Students’ Union President

Welcome to Chester! As a student at the University of Chester, you’re automatically a member of Chester Students’ Union (CSU) – an independent organisation here to make sure you get the most out of your university experience. Whether you’re looking to meet new people, try something new, make a difference, or get support when you need it, CSU is here for you.

Find Your Community University is about more than lectures and assignments. With over 70 student-led societies covering everything from sports and gaming to culture, faith, academic interests and hobbies, there’s something for everyone. And if you can’t find the society you’re looking for, you can even start your own. Getting involved is one of the best ways to make friends, develop new skills and create unforgettable memories during your time at Chester.

Your Voice Matters CSU exists to represent students and make sure your views are heard. Our elected student officers work closely with the University to improve the student experience, campaign on issues that matter, and bring about positive change.

There are also plenty of opportunities for you to share your feedback, represent your course, and help shape the future of the University.

Free, Independent Advice We know that sometimes university life doesn’t go to plan. If you experience academic difficulties or need guidance on University procedures, our Advice Team provides free, confidential and impartial support. Whether you need help with appeals, complaints, disciplinary processes or understanding University regulations, we’re here to help.

Free Academic Advice Confidential support when you need it.

Stay Connected Keep up to date with events, opportunities, campaigns and everything happening across CSU by visiting our website, following us on social media, and seeing us in Student Shout Out.

We’re excited to welcome you to the CSU community and can’t wait to be part of your Chester journey.

70+ Student Societies Find your people and try something new.

We Represent Students. Your voice matters.

Welcome to the Community Hub At Exton Park, the Chaplaincy Team is conveniently located in the Community Hub, right next to the Binks building. The Community Hub offers a warm and welcoming environment with cozy common rooms, bookable meeting spaces, a small study room, and a quiet room for relaxation. There’s also a kitchen where you can enjoy hot or cold drinks and prepare simple meals. Our Chaplains are here for everyone at the university, dedicated to welcoming and supporting students from all backgrounds. They strive to help you feel a sense of belonging, regardless of your religion, beliefs, or worldview.

You can contact the team ✉ chaplaincy@chester.ac.uk SQUARE-INSTAGRAM UoC_chaplaincy SQUARE-FACEBOOK UoCChaplain 18

Our Chaplains come from a range of religious communities, and they are here to offer support to all students – whether you’re religious or not.

Faith Spaces Chaplaincy offers a variety of prayer rooms and spaces across the university sites for people of all faiths and none, for prayer, quiet reflection, relaxation and as gathering places with others. Check out the UoC Map to see your nearest prayer room.

Are you part of LGBTQUIA+ community? At the University of Chester, we are proud to foster a welcoming, inclusive, and supportive environment where every student can feel valued, respected, and able to be themselves. We celebrate diversity across our university community and are committed to ensuring that all students have access to a safe space where they can thrive both academically and personally. For students who identify as LGBTQIA+, there are plenty of opportunities to connect with others, build friendships, and become part of a vibrant and supportive community. One of the best ways to get involved is joining the LGBTQIA+ Society over at Chester Students’ Union or the LGBTQ+ Student Support Network facilitated by Student Services. The Chester Students’ Union LGBTQIA+ Society are winners of Society of the Year 2026. They are led by students to offer a welcoming environment where members can socialise, share experiences, and support one another. Throughout the year, the society organises a variety of events for you to get involved in.

Scan QR code to join the society head to the Chester Students’ Union website.

T ips p o T 5 emic d a c for A cess Suc

Jargon Buster There is lots of new terminolog y to learn whilst at the University. Here is a breakd own of some of the phrases you might come across ... Formative An assignment which is graded but doesn’t count towards your final grade.

1. Get organised early on use a planner, calenda r, or digital app to keep track of de adlines, assessments, and impo rtant university events.

Summative A graded assessment that doe s count towards your grade.

Ask questions – reach out to staff if you are confused or struggling, they are there to help.

Engage with Feedback uable feedback is one of the most val . you to learning tools available Read comments on assignments rove carefully and use them to imp ck dba fee on future work. Reflecting and helps you identify strengths areas for development.

– t ur body Fuel yo ake time to ea y t nt ure you and drink ple s e k a m aks als nal me ake bre nutritio . Be sure to t your r of wate est in between d n a r essions. study s

Build working w Connections ith fellow enhance your lear students can ning Join stud y groups, experience. pa class disc ussions, a rticipate in nd engag universit y activitie e with s.

Lecture A presentation where a subjec t specialist introduces key theories, concep ts, and foundational knowledge to a large group of students. Seminar An interactive class where stu dents discuss course materials, deb ate ideas, and analyse topics in depth. The y require active participation. Tutorial A meeting with a member of staff to discuss your progress or talk through a specific module/ assignment. LIS Learning and Information Ser vices, your library team and IT team. Module A specific unit or course within your degree programme.

An introduction to your Libraries and Study Spaces The library is a very important part of your university journey so it’s important to be familiar from the beginning.

Your University Libraries We have multiple site libraries available for you to use: • Seaborne Library, Exton Park • Wheeler Library, Wheeler Building • Creative Campus Kingsway Library, Creative Campus Kingsway • Queen’s Park Library, Queen’s Park • University Centre Birkenhead • University Centre Warrington

Top Tips Go on a Library Tour! Tours run through Welcome Week and will tell you everything you need to know about the library. To book on click here.

Explore the Library website Learning to navigate the site before your assignments are due will help you in the long run! You can filter searches and explore all the resources on offer for you.

Find your spot Each library has a different feel and different zones. Whether you want complete silence or a bustling environment, check out the library floor plan to see where you go to spot will be.

Student Services Helpdesk Are you looking for support to help you make the most of student life? Do you have a query and don’t know who to ask? The Student Services Helpdesk team can give you info, guidance, and advice, or arrange an appointment with one of our support teams.

Helpdesk To get in touch you can: pen Fill in an online form here phone 01244 511550 LOCATION-DOT Drop in to the Student Services Hub on the ground floor in Binks Building on Exton Park. 22

Our op hours a ening re Mo to Thur nday sd 9am to ay 5 pm (4pm o n a Frid ay)

Your Money Making the most of your money at university can help you get even more out of your student experience. Whether you’re managing your budget, looking for ways to save money, or exploring the support available to you, the Your Money Team is here to help. How We Can Help Speak to a Student Money Adviser Book a free one-to-one appointment to get advice on: • Budgeting and managing your money • Understanding student finance • Debt and money management • Accessing additional financial support

Visit the Your Money Portal The Your Money Portal is packed with useful information and money-saving tips, including: • Student discounts

Welcome Week Pop-Ups Look out for the Money Team during Welcome Week. We’ll be hosting pop-up sessions with practical tips and advice on topics such as: • Creating a realistic budget • Making your money go further • Understanding the support available at Chester

Find Out More Visit the Your Money Portal to explore helpful resources, guidance and support throughout your time at Chester.

• Banking and budgeting advice • Affordable meal ideas • Managing debt • Money podcasts

Scan the QR code or visit: https://www.chester.ac.uk/studentlife/student-support/money-hub/

Your

Money 23

Disability and Inclusion Support Our Disability and Inclusion team is here to help you access every part of university life and achieve your potential. We support students with: • ADHD, dyslexia, dyspraxia and other learning differences • Autism and neurodivergent conditions • Mental health conditions • Physical disabilities and long-term health conditions

What we offer: • Adjustments for teaching, learning and assessments • Accessible accommodation and facilities • Help with Disabled Students’ Allowance (DSA) • Assistive technology and specialist support • Mentors and study support.

To find out more or book an appointment contact our Student Services Helpdesk. ✉ studentservices@chester.ac.uk phone 01244 511550

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Wellbeing and Mental Health Support Starting university is exciting, but it can also sometimes bring new challenges. Whatever you’re going through, you’re not alone. Our Wellbeing and Mental Health team is here to support you every step of the way, it’s free and confidential. The earlier you reach out, the sooner we can help. How we can help • • • •

One-to-one support or group sessions Practical tips for managing stress, anxiety and low mood Short-term therapy and guided self-help Advice and signposting to specialist services

24/7 Support

Support after sexual violence or harassment

Anytime you need it Support doesn’t stop outside office hours.

If you’ve experienced sexual violence, harassment or abuse, support is available.

Student Assistance Programme (SAP) • 24/7 confidential support • Up to 6 counselling sessions per issue, per year • Advice on legal, financial and medical concerns Call: 0800 028 3766

Wisdom App

Our Sexual Violence Liaison Officers (SVLOs) offer: • A safe, confidential space to talk • Clear guidance on your options, with no pressure to act • Support connecting you to services (if you choose)

Prefer digital support? The Wisdom App includes: • Live chat with a counsellor • Mood tracking and wellbeing tools • Relaxation, fitness and self-help resources

To find out more or book an appointment contact our Student Services Helpdesk.

Access code: MHA146072

phone 01244 511550

✉ studentservices@chester.ac.uk

You’re in control, an d you don’t have to go thro ugh this alone .

Opportunities and More At the University of Chester, we have so many resources to help grow your skills and confidence. There is a range of opportunities to get involved in so check out what is available to you. Careers The University of Chester Careers and Employability team is here to support you from the moment you arrive and throughout your time at university and beyond. Whether you are looking for a part-time job or developing your professional skills, a wide range of services and resources are available to you.

Study Abroad Discover the countless opportunities to study overseas, including many short term opportunities as part of our work around Global Mobility.

Academic Skills team (ASk) Whatever your program of study the team at ASk have friendly advisers to help develop your skills from their award winning The Skills Podcast to bookable 1-2-1 appointments focused on a particular topic or assignment.

Sustainability At the University of Chester we put sustainability into the heart of decision-making and service delivery. We are committed to taking meaningful action against climate change and that is done through a join effort of both staff and students. Stay up to date with our initiatives.

Volunteering We have many Student-led volunteering projects so there is lots for you to get involved in that supports the wider community. Check out all the opportunities on offer for you.

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’s What p ng u i m o c

ort Supp 12th (w/c

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ber) Octo

port Discover the wide range of sup our available at Chester through on Support Fair, pop-up informati a s points, and campus visits. It’ port great chance to meet our sup d out teams, ask questions, and fin help to what services are available re. you thrive during your time he

Welcome Week is just the beginning! There are plenty of opportunities to get involved, learn something new, and connect with the University community throughout the term.

Keep an e ye out for the upcoming themed w se eeks:

Life Skills Week (w/c 26thOctober)

Build confidence and develop practical skills to help you succeed both at university and beyond, with activities and sessions designed to support everyday student life.

Self C Move are ment (w/c 16th

Nove mbe

Take time to focus on yo ur wellbeing with events and resources promoting se lf-care and healthy habits th at you can throughout your tim e here at Chester.

Across social media @uochester