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Warden Areas:
Princesshay Shopping Centre
Harlequins Shopping Centre
Guidhall Shopping Centre
Exeter Phoenix
Railway line & Station
Bus Stops
Residences
bottle bank (visit: www.exeter. gov.uk/recyclingbanks for a more detailed list of bottle bank locations).
parking
Drinking Ban Area
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ial checklist Here’s the essent you’ve of stuff to do now home: arrived in your new
Any proble ms or que stions? Th people in e lovely the Stude n ts ’ Guild Ad Unit can g vice ive advice , informati support o on and n a whole host of ho queries. T using he office in the Forum Monday to is open Friday, or Fridays du term time ri ng at St Luke ’s. See the pages at w ir w eb ww.exete rguild.org for more d /advice etails on c ontacting frequently them and asked que stions.
1.Meet your neighbours - pop over and say hello or invite them round for a cup of tea. Get to know them BEFORE you throw a house warming party. Friendly neighbours can watch your house while you’re away and lend you potato peelers!
2. Check your inventory - your landlord should provide you with an inventory (if they don’t, make sure you write your own) so that you can both agree on the initial contents and state of the house!
3. Read your meters - if your gas and electricity bills are quarterly you’ll need to do this asap so you don’t risk getting charged for the previous tenants fuel use. Contact your gas and electricity providers (see contacts on back page) to give them the reading and ask them to put the names of all the tenants on the bill. Check your meter even if your bills are included!
scheme: ccreditation is dents/Uni creditation. Th ation for Stu rticipate in ac pa Accommod to s in s rd lo rd da g private land prove the stan is encouragin 11 aims to im 20 in ed ch The University un as la me, which w National sche ation. od rtise their m m acco able to adve be ill w e student rented m that the is sche dent knowing credited via th nfi ac co e m be co ill w be ho ents Landlords w logo and stud practice. the scheme’s ith w me’s code of s he tie sc er e th prop g tin ee m gistered, mmitted to Landlord is re ur Landlord is co yo er th he w scheme – or polCode/ ore about the .com/AFSUni ts en d tu To find out m rs o ionf ccommodat go to www.a sp .a ts en ar andP ForStudents Landlord A pol National
4.Take date-stamped photos of every room - especially anything that’s not in good, clean condition. This means you’ll have evidence of what the house was like when you got the keys, which could save you trouble later. 5. Do you have the correct bins? - sometimes students move into a new property with either the wrong refuse bins or no bins at all! Check what you’re entitled to by checking the refuse section of this guide. New bins can be ordered by contacting the City Council on: 01392 665010. In 2010 refuse collection rules changed in Exeter and there is still a LOT of outdated information out there. 6. Something wrong? - if it’s a dodgy doorknob or a window that won’t shut properly - inform your landlord IN WRITING and keep a copy. List exactly what’s wrong and agree a reasonable deadline for when it should be sorted. 7. Gas Safety Certificate - your landlord is legally obliged to make sure all the appliances in the house are safe. Check you’ve got a copy of this!
Getting Involved to meet Like living in Exeter? Want ? nts ide res some of your fellow you l fee to y There’s no better wa ed in the belong than getting involv ld up bui sly community. It’ll seriou nce erie exp e your CV with invaluabl s, Plu e. lov which employers will count most of the things below can . too ard Aw towards your Exeter rd wa era xet www.exeter.ac.uk/e easy Here’s a glimpse of some .. es. niti opportu
The Guild offers support, advice, academic representation, entertainment and loads of other activities to every student attending the University. Find out more about your Sabbatical officers and explore the Student Guild at exeterguild.org. Is there a change you want to make on campus? Submit your Student Idea at www.exeterguild.org/ change/ideas
Do you have an idea for a community project? From street socials to community gardening days, the StreetWise Fun offers up to £300 for projects which help address local issues or simply bring neighbours together. www.exeter.ac.uk/ streetwisefund
EXETER STUDENT
VOLUNTEERS
Want to volunteer? ESV matches students with a project or group that suits their interests and provides them with support throughout their placement. With a wide range of projects running on and off campus you can email esv@exeter.ac.uk or visit Exeter Student Volunteers at www.exeterguild.org/esv to find out about current projects.
Local Democracy Within the Guild there are over
200 diverse and exciting societies that you can join: ranging from
shared hobbies through to sports.
www.exeterguild.org/doingthings/ societies
rsity During your time at Unive ty to uni ort opp you will have the il unc Co y Cit r ete vote in the Ex uncil Co y unt Co von De the and/or e in elections. Plus you can vot ean rop Eu and the UK Parliament t tha e sur En ns. ctio ele Parliament rd! hea is ce voi t den the stu e international (Please be aware that som vote in the UK) to able be not students will
To find out more ab out registering to vote visit: www.ab outmyvote.co.uk
The University holds two free English language classes per week during term time for the families of international students. Teaching is informal and very flexible, depending on the needs and ability levels of the group. It’s a great way to improve your language skills and meet new people. For more information email sid@exeter.ac.uk
Recycling
Your green bins or boxes are usually collected on ce a fortnight. Make sure you put rec ycling loose in the bin s and don’t contaminate it with any thing that isn’t on the list – or you could be left with the wh ole lot for another two weeks!
TALKING RUBBISH
The NEW b checking A inpp If yo
You can recycle: •A LL paper and card, including magazines, junk mail and old essays and notes •F lattened clean cardboard and egg boxes • Cans, tins and aerosols •A LL plastic, including rinsed food tubs, bottles with lids, packaging and bubble wrap • NO GLASS OR FOOD WASTE!!!
u download the iExeter App and click on the bin icon – you can add your ad dress and in stantly see when your b ins go out. T he feature remembers your address so you can check ag ain at the to u ch of a button. This feature will al so tell you about bank holiday chan ges. www.recyc ledevon.org /map
ove Students on the M iversity pays the
rm three the Un Every summer in Te that the waste can extra collections so Council to arrange es. Look out for normal collection tim be collected outside e. tim ve’ info closer to the ‘Students on the Mo ys, how to get rid of on on collection da For more informati a compost bin: an extra bin or even large items, to order k/students www.exeter.gov.u can get personal anything else, you If you need to know 01392 665010 attention by calling
Glass
(The stuff that can’t be recycled) When putting out the rubbish remember:
There are so me 250 bott le banks in Exeter. M ost students find it simpler to re cycle at the same time that th ey go shopp ing: all the big su permarkets have recycling po ints. Find your n earest glass , shoes and textiles recycling si tes: www.recyc ledevon.org /map
•C heck where and when your rubbish is collected either by talking to neighbours or by downloading the iExeter App and clicking on the bin icon. •B ins or bags should only be put out after 6pm the evening before collections and before 6am on collection day. You could receive a fine if you put them out too early! •O verfilled bins (i.e. bin lid sticking up) and extra bags won’t be collected. •T ake your bin in after collection. Don’t leave it on the street this is against the law and can be a real pain for pedestrians. Look after your bins because you can get charged for new ones. Call 01392 665010 or visit www.exeter.gov.uk/recycling for advice.
ve y ha rglar ically u b f ls o mat Leve uite dra rs, but q ea n falle ast 15 y ne in l ost o e in th rage alm ll be a e wi ve crim on a tudents rt of o r s s o e e ge m thre of so g at colle efts m i t vic y th yin man stud while ity – and le… b ers oida univ y av l i s a are e
ow? Did you knries are crimes of
es ll burgla ts themselv • 35% of a e burglar le th re e h w y ows. opportunit ors or wind nlocked do u h g u if ro th in be burgled re likely to o m s e m ti 0 • You are 1 curity. ave basic se you don’t h
u e yo ents r u cid ke s Ma any in e (see e). lic or t pag rep the po back rime to ts on he c r be tac ed t con u’ll ne ce numke an Yo feren u ma m. re re yo lai o ance c f e b sur in
• Always lock your windows and doors! Sounds obvious but if you don’t then you’re more likely to be burgled and your insurance won’t cover you.
“I had m y laptop nicked la just ope st year - some one ned my bedroo m wind ground floor ow it. It w asn’t se and grabbed curity m and I h ar ad load s of per ked stuff on s ona there – includin l my diss g er tation …” 3 rd Yea r S tu d en t
•K eep valuables out of sight, away from windows or doors and never leave them on your car seat. Don’t send an advert to the local burglar! •S ecurity-mark your valuables. Write on your name and HOME postcode with a UV pen or ask your Community Warden for a mark-up pack. Make a note of the serial numbers of valuables - so they can be traced back to you if recovered. •D on’t keep spare keys ‘hidden’ anywhere obvious! That includes the shed and garage as well as the disused flowerpot by the front door.
days Over the holi are s student house ieves Th sitting ducks. en be oft know they’ll luables va e k ta empty so t them u p , u yo with rage or in secure sto look ask a friend to after them.
t lly a safe city, bu Exeter is genera of e ar aw be it’s always best to d take some an s er ng da ial nt pote precautions…
Don’t let yourself get spiked* by taking a shot of each of these safety measures: • Don’t leave your drink unattended •N ever accept a drink from anyone you do not completely trust if you haven’t seen it being opened/poured
’ iking p s ‘ t nk * dri es the ac • I f you feel odd, nauseous, slightly drunk, or ed rib desc g increas wasted when you know that you shouldn’t din er of ad ol (or oth ls) feel like that, your drink could have been ca alcoh hemi c spiked. If so tell someone that you can d e nt unwa a drink. trust and get yourself immediately to a to place of safety.
The best way to stay safe at night is to stick with your friends. But if you are alone then here are a few tips: •D uring darkness you are safest in well-lit and busy areas. Avoid badly lit car parks, underground walkways and open areas. • Cover up expensive-looking jewellery, mobile phones, keys, cash and cards. •G et a taxi - save some cash for the end of the night so you can be brought straight home - it’s much safer. • I f you find yourself in trouble the best form of defence is to get away and head towards busier areas. • I f you are trapped bring attention to yourself - make as much noise as possible by shouting for help or for someone to contact the police.
B S A & e s Noi-siocial behaviour) (Ant
which causes or is ehaviour by a person ASB is defined as “B ss to one or more tre dis ment, alarm or likely to cause harass son”. e household as the per 1). persons not of the sam Responsibility Act 201 orm and Social Act 2003 & Police Ref (Antisocial Behaviour
e a really dents living in Exeter hav the vast majority of stu students raise of ber num The good news is that all sm ghbours. Only a very nei ir the h wit p shi including the Police. tion positive rela rsity or other agnecies, ive Un the from n ntio interve concerns that result in facts: aware of the following us It is important to be mp -ca When living off sideration con e are expected to hav arly state that students cle s that occur tion ues ula iss t reg ent duc tud con • S rsity can still explore ive Un The s. our ghb and respect for nei ndaries. outside the campus bou ances. pus to explore disturb student premises off-cam nd atte can rol Pat ate ance from other Est • reporting noise/disturb d a surge in students nce erie exp organising a party/ has y ore rsit bef • The Unive t with your neighbours sul con to nt orta imp It is properties in the city. r student neighbours! lly impact on your social – including you Police cautions) can rea but arrests (and even ed, est arr a job – It can even get ting ely get rar of • Students y harm your chances onl not can tion vic con CV. Having a criminal el to certain countries. to volunteer or even trav services for impact on your ability and DJ’s offering their in promotion companies rise a d etimes require nce som erie can exp ent xeter has •E use of such equipm The . ent ipm equ nd sou . Often g /seizure of equipment house parties or lendin d to statutory conviction lea can and plaints l nci com le cou licensing from the iversity recieves multip ted together. If the Un vic ngside con alo are ion ’s) act DJ ry the lina tenants (and they will take discip due to excessive noise ty per pro a from se about noi Council conviction.
Don
y – some ouse part h d o roup o g ea s and a g We all lik few drink a , to like? s t g o n n o s – what’s s cracking d n ie fr ned, vourite , being fi of your fa ighbours e n will r il u c o y n ying the Cou But anno ing from rn a r w u o a ing se read or receiv fun. Plea so much e b page. t T x O e N on the n s ip T p o Party T
’t ta int your CV!
“I ha d my and d speak ecks taken ers City C b made ouncil bec y the ause too m we uch n didn’ o neigh t consult w ise and b that t ours – I ha ith the he Co d no sound uncil coul idea ds equip ment eize Seco !” n d Ye a r Stud ent
a huge city and most ed Exeter isn’t exactly tic no bly u ba pro e u’v Yo or cycle! This means yo short enough to walk are ke ma u’ll d yo fin to ys g rne vin jou also avoid ha t having a car and you can save money by no ves to having a car…” ati ern are some great alt re He es. ac sp ng rki pa
On your bike The best, cheapest, fastest transport around Exeter! There’s plenty of cycle parking on both campuses and around town. REMEMBER to ensure you are road legal with front and rear lights. Dodgy brakes? Punctured tyre? Your bike can get some FREE tender loving care from a professional mechanic at one of the regular “Dr Bike” sessions on campus. Look out for adverts in Student News in Brief or email join.uncycle@exeter.ac.uk to join the University’s Bicycle User Group.
Further afield
There are lots of ways to ge t out and abou t, with Cornw all, Devon and th e Jurassic Coa st all easy to ge t to from Exet er’s railway statio ns. You can get 1/3 off tic kets with a Young Person’ s Railcard www.16-25ra ilcard.co.uk So get away from essays fo r the day and ex plore what th e South West ha s to offer…
Keep your bike safe
1) I nvest in a good bike lock – ideally a D-lock with the Sold Secure mark on it 2) Lock your bike to something secure, even if you’re leaving it for just a couple of minutes
3) K eep the lock off the ground and close to the frame, it makes it more difficult to move
4) Lock all removable parts and take valuables out of saddle bags
5) G et your bike security marked (visit www.exeter.ac.uk/ sustainability/travel/bike for information) and register your bike for free at www.bikeregister.com
Bus
Useful websites
www.exeter.ac. uk/sustainabilit y/travel – find out all you need to know ab out travelling to, from and between the Exeter campuses.
www.cyclestreet s.net – plan your routes from A to B by bi ke using their UK -w ide cycle journey plan ner system. www.stagecoach bus.com – find a timetable, plan yo ur journey or buy your tickets online for bus travel around De von and beyond. www.nationalra il.co.uk – book in advance for cheap train tic kets. Or go with fri ends and grab the grou p discount.
If you have the week’s shopping to carry, or want to avoid the rain catch one of the regular buses which run from the city centre to the Streatham and St Luke’s campuses. You can purchase a discounted Unirider season ticket online at www.buymyunirider.com or check out www.exeter.ac.uk/ sustainability/travel/buscoach for more information.”
Party Letter Template Students sometimes get into trouble for not consulting properly with neighbours before a party or gathering. We have produced a party letter template below for you to copy and use. Before you use the template we suggest that you: 1. Consult with your neighbours face to face before you deliver the letter (the letter is really only confirming what you have agreed in advance). 2. Read the ‘party top tips’ in the parties and noise section. 3. Remember to stick to what you’ve set out in the letter. A letter is a good first step, but you could still get prosecuted if your party is too large, loud or out of control.
Dear Neigh
bours,
We live at: Having con sulted with you already, to confirm th we are writi at we will b ng e having a p arty on: and it will fi
nish at:
If you have any problem s, feel free to directly on: contact
Best regard
s
us
w but the s far away no em se it ow We kn be time to and it’ll soon year will fly by are some e use again. Her leave your ho fore… be d e who’ve fle hints from thos
1. Change your address 2-3 weeks before the move so you don’t miss out on any essential post. You could have your mail re-directed, you could also leave the next residents your new address so they could forward anything you’ve forgotten to change.
2. Unsubscribe the gas, electricity, water, phone etc, otherwise
they’ll keep charging you. Try to call them as soon as you know your moving out date and take meter readings on the day you leave.
3. Check the photos from when you moved in to ensure that everything is still in order. This includes going through the house inventory. 4. Too much stuff? Old pots and pans you don’t need? The ‘Student Reuse Project’ on campus donates spare stuff to local charities and next year’s students. Alternatively, take them to one of Exeter’s many charity shops.
5. Good clean fun! Book a day with all your housemates to clean up before you move. Leaving it all for the last person is not what you want to do! But remember - at the end of term use your ‘Students on the Move’ stickers to make sure that you don’t get fined for putting your rubbish out after collection. Email streetwise@exeter. ac.uk to place an order. If you missed the last bin day or want other advice go to www.exeter.gov.uk/recycling.
6. Speak to the landlord to set up an inspection date when you are still around to inspect the house together. 7. If there are any problems involving the return of your deposit or additional charges from your landlord/agent, contact the Advice Unit for info.
to security on campus and to investigate noise/disturbances in private student accommodation: 01392 723999
Police Emergencies: 999 Police non-emergencies: 101 Fire Service Emergencies: 999 Fire Service non-emergencies: (community safety) enquiries: 01392 872288
Students’ Guild Vice President Welfare & Equality:
Medical Emergencies: 999
Students’ Guild. Advice Unit:
and Information: 111
VPWelfare@exeterguild.com
NHS Direct: For health Advice
free and impartial information and advice on a range of issues: 01392 723520 or email studentadvice@exeter.ac.uk
University of Exeter Student Health Centre:
Voice: completely confidential and
Electricity: to find out your supplier: 0845 330 0889
anonymous student-run listening and information service: 01392 724000 (8pm – 8am every night during term time) or email voicemail@exeter.ac.uk
Chaplaincy: for a directory of contact
numbers for various faiths 01392 723649 www.exeter.ac.uk/as/support/ chaplaincy
StreetWise Helpline: for
highlighting non-emergency community issues direct to the University or to schedule a meeting with your Student Community Wardens: 01392 726252
01392 676606
Gas: to find out your supplier: 0870 608 1524 Water: To set up an account: 0800 169 1144 For an existing account: 0800 169 1133
Environmental Health: if you are bothered by ongoing noise from premises that requires investigation: 01392 265147 Exeter City Council’s Cleansing Services: for missed bin collections,
to request additional bins or to make recycling enquiries: 01392 665010
Exeter City Council’s Flytipping Service: for removing rubbish that
Design by: University of Exeter, Design Studio
Estate Patrol: for issues connected
VERY USEFUL OTHER CONTACTS
you think is the result of flytipping: flytipping@exeter.gov.uk
2015AS045
USEFUL UNIVERSITY CONTACTS