HEALTHCARE & PHARMA LOGISTICS Part of GB Global
INTRODUCTION
DELIVERING A HEALTHY SUPPLY CHAIN Uniserve, part of GB Global: Your trusted partner for compliant, customer-centric healthcare logistics Healthcare logistics demands far more than moving products from A to B. It requires rigorous compliance, precise temperature control, complete traceability and an unwavering commitment to patient safety. As a trusted logistics partner to the pharmaceutical and healthcare sector, Uniserve’s Healthcare Division, delivers GDP-compliant warehousing, distribution and supply chain solutions that protect product integrity at every stage of the journey. Combining specialist healthcare expertise, robust quality processes and a carefully managed partner network, we help customers navigate complex regulatory requirements while maintaining the highest standards of service and reliability.
Quality & Compliance | Temperature-Controlled Logistics | Warehousing & Distribution | Supply Chain Visibility | Value-Added Services
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THE GB GLOBAL GROUP The Group is a unique blend of award-winning businesses, that provides exceptional value for money through reducing costs and increasing efficiencies across the entire supply chain. We are diverse and form an integral part of our client's business, which gives longevity and increased revenues streams across many functions.
Logistics & Supply Chain
Container Shipping Services
Technology, Consulting, Education & Customs + Compliance
Property Development & Investment
REGULATORY & QUALITY
THE QUALITY PRESCRIPTION Building compliance, control and patient confidence into every shipment
Fully GDP-compliant pharmaceutical logistics operations
Proactive route risk assessments with documented mitigation plans
Partners subject to regular audits
Robust CAPA framework for rapid root cause analysis and corrective action
Ongoing GDP-specific training programmes for operational teams
MHRA-certified operations supported by a comprehensive QMS
Technical Quality Agreements with customers and carrier partners
Dedicated SHEQ team with Responsible Person-trained specialists
Formal change control procedures to maintain compliance across all network developments Part of GB Global
COLD CHAIN INFRASTRUCTURE
KEEPING OUR COOL
Precision temperature control for every product, every journey
Cold Chain Infrastructure • Continuous temperature monitoring and alarm management
Multi -temperature storage and distribution capabilities • Ambient: 15-25°C • Refrigerated: 2-8°C
• JIT generator support to protect operations during extended power outages
• Frozen and ultra-low solutions via specialist partners
• Structured temperature excursion management processes • End-to-end cold chain integrity to safeguard product efficacy and patient safety
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COLD CHAIN INFRASTRUCTURE
OUR GLOBAL WAREHOUSES Strategically located, globally connected. UNITED KINGDOM Felixstowe Mega DC Tilbury Super DC Northampton DC Dover DC Droitwich DC Chepstow DC
• • • • • •
750,000 sq ft 300,000 sq ft 154,000 sq ft 75000 sq ft 170,000 sq ft 68,000 sq ft
NETHERLANDS Schiphol DC
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168,993 sq ft
FRANCE •
Tendron Picardie & Centre Region
441,321 sq ft
PORTUGAL
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Porto DC Lisbon DC
107,639 sq ft 37,674 sq ft
SINGAPORE
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Singapore EGDC
83,649 sq ft
SOUTH AFRICA
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Johannesburg & Cape town
32,292 sq ft
Chilled zone
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NETWORK
FROM PORT TO PATIENT A GDP-compliant network engineered for healthcare supply chains
Warehouse & Network • Strategically located temperaturecontrolled facility in Northampton • Strategically located temperaturecontrolled facility in Dover • Close proximity to key UK transport hubs and international gateways • Extensive GDP-compliant partner network across Europe, including Schiphol, Netherlands • Storage environments supporting ambient, chilled and frozen products • Flexible infrastructure designed to scale with customer demand
WDA -licensed storage with variable temperature capabilities • 2-8°C • 15-25°C
Current Capacity • Northampton • Chilled storage: 280 sq. ft. • Dover. • Chilled storage: 2700 sq. ft. • Ambient storage: 2850 sq. ft • Dual temp (adjustable) Ambient/Chilled: 4350 sq. ft. • Frozen storage: 2100 sq. ft.
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TECHNOLOGY & VISIBILITY
THE DIGITAL DOSE Complete supply chain visibility from warehouse to destination
Real-time inventory monitoring and stock visibility
API and ERP integration capabilities for seamless data exchange
FEFO controls and quarantine management for suspect or damaged stock
Customer portal access for operational transparency
Full lot, batch and expirydate management
Performance dashboards powered by Power BI
Actionable reporting and trend analysis to support compliance and service excellence
End-to-end traceability across the healthcare supply chain Part of GB Global
VALUE-ADDED SERVICES
BEYOND THE PRESCRIPTION Complete supply chain visibility from warehouse to destination
Secondary packaging solutions, including passive shipping systems and thermal blanket application
Returns processing with comprehensive reporting
Pick, pack and fulfilment services
Controlled product destruction through approved partner networks
Theatre pack and healthcare kit assembly
Product recall management and support
Flexible value-added services designed to reduce operational complexity and cost
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CERTIFICATIONS
THE SEAL OF APPROVAL Trusted standards, proven compliance and healthcare expertise
ISO 13485 certified quality management processes
Wholesale Distribution Authorisation (WDA(H))
GDP-compliant operations and partner network
Regular audit programme and continuous improvement culture
Specialist healthcare and pharmaceutical logistics expertise
Commitment to patient safety, product integrity and regulatory excellence
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PARTNERSHIP ETHOS
HEALTHY PARTNERSHIPS Supporting leading healthcare and pharmaceutical organisations
Trusted logistics partner to healthcare and pharmaceutical businesses
Experience supporting regulated products across multiple therapeutic categories
Proven capability in temperaturecontrolled and compliant distribution
Long-term customer relationships built on quality, visibility and service excellence
Flexible solutions tailored to evolving healthcare supply chain requirements Part of GB Global
CASE STUDIES
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MORNINGSIDE HEALTHCARE BACKGROUND & CHALLENGE Morningside Healthcare, a subsidiary of Aspire Pharma, is a UK based pharmaceutical company dedicated to providing high quality, affordable medicines that support better patient care. With a strong heritage in generics and branded products, Morningside focuses on delivering reliable treatments across multiple therapeutic areas while maintaining rigorous regulatory and quality standards. Part of its ethos is supporting humanitarian aid. In November 2025, Uniserve was tasked with developing a robust supply chain solution to support Morningside’s IGO client. The requirement involved delivering two sizeable consignments of urgently needed pharmaceutical products into the West Bank during a period of significant unrest in the region.
SOLUTION To meet the requirements of the shipment, the UniOcean team developed a robust ocean freight solution involving the movement of three reefer containers. Uniserve contracted an NVO ocean carrier and worked extensively with both the IGO's freight agent at destination and the client to coordinate and manage the movement throughout the supply chain. The solution utilised an ocean service to Ashdod, Israel, followed by onward temperature-controlled land transportation into Ramallah in the West Bank. Throughout the project, close collaboration between all stakeholders ensured that the pharmaceutical products were transported safely and efficiently despite the challenging operating environment. Careful planning, continuous communication, and proactive management of the supply chain helped maintain service continuity and protect the integrity of the temperature-sensitive cargo. OUTCOME As a result of the close collaboration between the UniOcean division and Morningside, we’re proud to report that the urgently needed goods were successfully supplied in Jerusalem to support the humanitarian aid effort in the region.
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DEPARTMENT OF HEALTH & SOCIAL CARE BACKGROUND & CHALLENGE The Department of Health & Social Care (DHSC) is responsible for supporting the government in improving the quality of care and meeting patient expectations. Representatives of the DHSC contacted Uniserve – along with a number of other major international logistics companies – looking for urgent help in March 2020. The UK needed to source supplies of medical equipment for frontline key workers in huge quantities, but the NHS’s usual vendors of PPE couldn’t keep pace with soaring global demand. Alternatives had to be found, and quickly. We had supported prior, by moving ventilators from China to the UK. Uniserve responded without hesitation, fulfilling all we had promised on urgent international deliveries. The situation rapidly evolved, and Uniserve were asked to urgently move medical goods from China, Europe and the rest of the world.
SOLUTION Uniserve was tasked with managing the entire Government supply chain from vendor to UK DCs and frontline workers, equating to over 35 billion units of PPE & Test Kits into the UK from over 350 global suppliers. Our support included professional services, freight & logistics, vendor management, data & analytics, quality control, traceability and more. OUTCOME Uniserve teams managed: • 35billion units of product • 350 global suppliers • 1,500 full air charter flights of medical equipment, • 2,500 containers of PPE from China by dedicated charter rail services • 15,000 containers of PPE by ocean Activity commenced in March 2020 until late 2021 with our dedicated experts supporting the DHSC through a number of professional services. The forward thinking, adaptability and resilience of our rapid response teams meant that the DHSC were fully supported with freight, logistics and supply chain management to the fullest extent. Our One World technology enabled the DHSC to implement and maintain a procurement platform giving full end to end visibility and traceability of medical equipment. Capabilities were maximised and the PPE supply chain was as effective as possible. Part of GB Global
INNOVA MEDICAL GROUP BACKGROUND & CHALLENGE Innova Medical Group was the leading manufacture and distribution of rapid antigen and antibody test kits for COVID-19 disease detection. In December 2021 the UK Health Security Agency (UKHSA) announced a program to support the daily testing of all citizens of the UK in the runup to Christmas and into the New Year. To meet the expected demand, orders were placed with several approved suppliers and Innova received an award, initially for 100 million kits, which quickly rose to 350 million based on their ability to supply the number of kits required.
SOLUTION Our teams in the UK and Xiamen sprang into action to liaise with the factory locally and set up a receiving warehouse, from where we allocated the correct volume of kits to flights being contracted in conjunction with the charter broker. The scale of the operation required the use of numerous carriers and the sheer volume of flights meant we were managing actual flight departures from 11 airports across China. On arrival in the UK time was of the essence to recover kits from the carrier, break and palletise the cartons, customs clear and coordinate for delivery within 48 to 72 hours of landing. With multiple arrivals per day, there was a need to utilise multiple airports of arrival to facilitate the volume. We had to coordinate teams across a total of 8 different UK airports from Scotland down to the South Coast. OUTCOME In total over this project, we managed 163 flights, with a combination of freighter and passenger conversion aircraft. We made 801 full load deliveries between 5th January and the 10th March 2021, across a combination of UKHSA distribution centres, Royal Mail sites and pharmacy distribution sites across England, Scotland, and Northern Ireland. Using our knowledge, experience, flexibility, and fast problem-solving skills we supported Innova in achieving its commitment to the UKHSA, and in providing the public with confidence when meeting loved ones over the holiday period.
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CRITICAL HEALTHCARE LIMITED BACKGROUND & CHALLENGE Approved by both HSE and NHS, Critical Healthcare supply specialist medical and healthcare products to emergency service providers across Ireland, UK, Germany, Denmark, Sweden, France, Spain and Poland. Our client’s Medlogistix e-procurement system means their clients are promised right product, right quality, right time. Critical Healthcare’s products are sourced globally and are a diverse range of medical equipment and supplies. Their diverse nature means a mix of ambient and temperature-controlled transport is necessary. In the case of one of their suppliers, Uniserve were tasked with providing the most economic and time effective form of transport for blood-glucose testing kits, incorporating magnesium strips, sourced from Taiwan.
SOLUTION Our teams in the UK and Xiamen sprang into action to liaise with the factory locally and set up a receiving warehouse, from where we allocated the correct volume of kits to flights being contracted in conjunction with the charter broker. The scale of the operation required the use of numerous carriers and the sheer volume of flights meant we were managing actual flight departures from 11 airports across China. On arrival in the UK time was of the essence to recover kits from the carrier, break and palletise the cartons, customs clear and coordinate for delivery within 48 to 72 hours of landing. With multiple arrivals per day, there was a need to utilise multiple airports of arrival to facilitate the volume. We had to coordinate teams across a total of 8 different UK airports from Scotland down to the South Coast. OUTCOME In total over this project, we managed 163 flights, with a combination of freighter and passenger conversion aircraft. We made 801 full load deliveries between 5th January and the 10th March 2021, across a combination of UKHSA distribution centres, Royal Mail sites and pharmacy distribution sites across England, Scotland, and Northern Ireland. Using our knowledge, experience, flexibility, and fast problem-solving skills we supported Innova in achieving its commitment to the UKHSA, and in providing the public with confidence when meeting loved ones over the holiday period.
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CARECO UK LIMITED BACKGROUND & CHALLENGE CareCo is a company that specialises in providing mobility solutions for individuals with various mobility challenges. They offer a diverse range of products including mobility scooters, riser recliner chairs, wheelchairs, and disposable items. These products are sourced from a wide network of manufacturers located in the far east, primarily China. A significant challenge faced by CareCo was the transportation of their powered mobility products, many of which are powered by lithium-ion batteries. These batteries are classified as dangerous goods due to their potential fire risk, and their transportation is subject to strict regulations to ensure safety. UN3480 and UN3481 regulations apply, which prohibit the loose transportation of lithium without the correct UN certification. This means that equipment transported with battery packs must adhere to UN3481, while loose lithium must comply with UN3480.
SOLUTION UniOcean collaborated closely with CareCo and their network of suppliers to develop a solution that would ensure compliance with the dangerous goods regulations while facilitating the transportation of powered mobility products from China to the UK. Through collaborative efforts, UniOcean and CareCo ensured that both the batteries and the mobility equipment were correctly certified before transportation. OUTCOME As a result of the collaboration between CareCo and UniOcean, a seamless and compliant supply chain solution was established for transporting powered mobility products and their associated lithium-ion batteries from China to the UK. The implemented solution ensured that the requisite documentation accompanied each shipment, providing transparency and evidence of compliance with the dangerous goods regulations throughout the transportation process. UniOcean's expertise in global supply chain management, combined with their understanding of the intricacies of dangerous goods regulations, enabled them to successfully navigate the complexities of shipping lithium-ion batterypowered products. The products were safely transported, and upon arrival in the UK, UniOcean's customs agents facilitated the clearance process to ensure swift and secure onward transport to CareCo's premises.
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CLIENT PORTFOLIO MEDICAL DEVICES – PHARMA – HEALTHCARE – HUMANITARIAN AID
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Get in touch +44(0)1753 287916 healthcare@ugroup.co.uk