Undeb Bangor Volunteering-Service Level Agreement
Author: Josie Ball, Volunteering and Community Coordinator, Undeb Bangor Effective Date: September 2023
Objective of the Agreement The purpose of this agreement is to ensure a level of service is provided in respect of the provision of volunteering opportunities to potential volunteers. This agreement sets out: -
The service we provide to potential volunteers and voluntary organisations The overall standard which we aim to achieve in the provision of our service A mechanism for resolving any problems relating to the delivery of service
Future reviews and amendments to this Service Level Agreement This agreement will be reviewed annually and changes to the agreement will be emailed to users.
Objective of the Service Undeb Bangor Volunteering exists to offer volunteering opportunities to students. It acts as a brokerage ‘platform’ on Undeb Bangor’s website. The platform has been developed by NUS to form part of Union Cloud websites, specifically for Students’ Unions. The system is an online database for volunteers and organisations. It allows organisations to add and update information on their current volunteer roles through a secure dashboard, where the organisation has their own individual pages to help track, approve and communicate with volunteers. The system allows the organisation to set a quota for how many volunteers are required and automatically closes the advertisement when enough volunteers have expressed interest. Volunteers can search through available vacancies but will only be able to apply if they are registered as a volunteer through the website. If they apply for an opportunity, the organisation can access the volunteer’s contact details via the platform and the organisation can provide them with the relevant application information. Undeb Bangor Volunteering is a brokerage service and as such, Undeb Bangor is not liable for volunteers undertaking opportunities advertised on the website.
Platform Users -
Students studying at Bangor University Voluntary organisations
Undeb Bangor, Pontio, Bangor University, Deiniol Rd, Bangor, LL57 2TQ 01248 388000 Undebbangor.com
Charity Number: 1177930 Company Number: 11295063