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NCHL Competency Definitions
HEALT H L EA DE RSH I P CO M P E T E N C Y M O DE L 3. 0 AC T I O N CO M P E T E NC Y D O MA I NS B O U N DA RY S PA NNING Optimizing relationships between a leader’s span of control and the departments, organizations, communities, and/or broader networks within which it operates. Community Collaboration - The ability to align one’s own and the organization’s priorities with the needs and values of the community, including its cultural and ethnocentric values, and to move health forward in line with population-based wellness needs and national health agenda. Organizational Awareness - The ability to understand and learn the formal and informal decision-making structures and power relationships in an organization or industry (e.g., stakeholders, suppliers). This includes the ability to identify who the real decision makers are and the individuals who can influence them, and to predict how new events will affect individuals and groups within the organization. Relationship & Network Development - The ability to establish, build, and sustain professional contacts for the purpose of building networks of people with similar goals and that support similar interests. E X E C U TI O N Translating vision and strategy into actions supporting optimal organizational performance. Accountability - The ability to hold people accountable to standards of performance or ensure compliance by effectively and appropriately using the power of one’s position or personality, with the long-term good of the organization in mind. Achievement Orientation - A concern for surpassing standards of excellence. Standards may involve past performance (striving for improvement); objective measures (results orientation); outperforming others (competitiveness); challenging goals, or redefining the nature of the standards themselves (innovation). Analytical Thinking - Developing a deeper understanding of a situation, issue, or problem by breaking it down or tracing its implications step-by-step. It includes organizing the parts of a situation, issue, or problem systematically; making systematic comparisons of different features or aspects; setting priorities on a rational basis; and identifying time sequences, causal relationships, or if-then relationships. Communication Skills 1 – Writing - The ability to use written communications in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward. Communication Skills 2 – Speaking & Facilitating - The ability to use spoken communications in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward.
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Initiative - Identifying a problem, obstacle, or opportunity and taking action in light of this identification to address current or future problems or opportunities. Initiative emphasizes proactively doing things and not simply thinking about future actions. Levels of proficiency relate to the time scale of focus, moving from addressing current situations to acting on long-term future opportunities or problems. Performance Measurement - The ability to understand and use statistical and financial metrics and methods to set goals and measure clinical as well as organizational performance; commits to and deploys evidence-based techniques. Process & Quality Improvement - The ability to analyze and design or improve an organizational process, including incorporating the principles of high reliability, continuous quality improvement, and user-centered design. Project Management - The ability to plan, execute, and oversee a multi-year, large-scale project involving significant resources, scope, and impact. Examples include the construction of a major building, implementation of a new enterprise-wide information system, or development of a new service line. RE L ATI O N S Leading, through example and actions, to create an organizational climate that values employees from all backgrounds, provides a healthy and energizing environment in which to work, and encourages everyone’s ongoing development. Collaboration - The ability to work cooperatively and inclusively with other individuals and/or teams they do not formally lead; working together, as opposed to working separately or competitively. Impact & Influence - The ability to persuade, convince, influence, or impress others (individuals or groups) in order to get them to go along with or to support one’s opinion or position. The “key” is understanding others’ interests and motivations, in order to have a specific impact, effect, or impression on them and/or convince them to take a specific course of action.
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