TUNBRIDGE WELLS
BUSINESS JANUARY 2026
MAGAZINE
Sitting in her
power
Entrepreneur and success coach Dee Airey reveals her grand plans for 2026
TALKING TECH
LEGAL DUTIES
THEATRE OF DREAMS
ON THE MENU
Recruitment experts discuss the impacts of a changing jobs market
All the latest news from our legal landscape in Tunbridge Wells
Trinity's CEO Jacqui Green on the cultural centre's new year agenda
Essence at The Pantiles has an exciting new menu and you're invited
FINANCE • LEGAL • HR • TECHNOLOGY • CREATIVE • LEISURE
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Welcome
H
appy New Year to all our wonderful readers and amazing supporters. We sincerely hope that 2026 is a successful year for all. Before I tell you what you can expect to find in our first issue of the year, I have to address the ongoing water crisis that has hit our town once again. At the time of writing on Monday January 12, Kent County Council had declared the water outages caused – according to South East Water – by freezing temperatures and the impact of Storm Goretti as a ‘major incident’. Many areas of Tunbridge Wells have been affected once again, with little or no water. Find out more about this story on pages 6–8.
EDITOR Eileen Leahy DESIGN MANAGER Jason Stubbs ADVERTISING DIRECTOR Robin Singer PHOTOGRAPHY Jennifer West DISTRIBUTION MANAGER George Percy EDITORIAL DIRECTOR Richard Moore CHIEF EXECUTIVE OFFICER Nick Moore
In happier news, we have a great interview with entrepreneur extraordinaire Dee Airey, who we caught up with ahead of the publication of her new book Set Goals Like a Rich B*tch. Dee has many strings to her business bow, including running her eponymously named Success Coach business and podcast. She also runs a specialist recruitment company for construction professionals, hosts motivational talks and has written countless books and modules to help improve your life – and finances. She’s also known for her portrait photography, but last year she decided it was time to focus on what she loves doing best: teaching and mentoring people.
she gained clarity and renewed purpose. Turn to page 24 to discover more about Dee’s new professional direction – and for a sneak preview of her excellent new book. The rest of the edition is packed full of insightful and inspiring features, including a piece on the technology trends we can expect to emerge in 2026, as well as the key attributes recruiters are looking for in potential new employees. We also showcase the winners of our first Tunbridge Wells Business Magazine Awards, which culminated in a fantastic winners’ evening at The Spa Hotel. As it’s the new year, we also have plenty to inspire you outside the office, with great garden design ideas from Tim Sykes at Gardenproud, as well as a first look at the delicious new dining menu at Essence at The Pantiles. James Viner, our resident wine expert, also shares his top white wines for winter nights. We’ll certainly drink to that! Enjoy, Eileen Find us at: www.twbusinessmagazine.com @twbusiness_magazine @TWBizMag
She tells me that once she had decided to ‘strip everything back’,
Tunbridge Wells Business Magazine is published by JJL Media & Marketing Ltd, Head Office, High Street, Cross in Hand, East Sussex, TN21 0SR. Registration no: 15546231 For enquiries please email hello@twbusinessmagazine.com or call 01892 574474 www.twbusinessmagazine.com
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© Copyright 2024. Tunbridge Wells Business Magazine and JJL Media & Marketing Ltd are fully protected by copyright; no part of this magazine may be reproduced or reprinted without the complete and expressed permission of the publisher. The greatest care has been taken to ensure accuracy, however there can be no liability accepted by the publisher for errors and omissions. We can under no circumstance be held responsible for any materials, matter or photographical copy submitted for publication or not within the website or magazine. We cannot be held responsible or liable for any breaches of copyright from adverts, materials or photography or any other such material supplied by a third party. The views and opinions expressed within our publications are not necessarily those of the publisher or Tunbridge Wells Business Magazine or any featured parties.
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
JAN 2026
Contents
06
Business News: What’s happening in our commercial community
10
County News: The latest round-up of general news from Kent
14
Award Winning: Celebrating the winners of our TWBM Business Awards
22
Social Scene: The lowdown on all the best recent networking events
24
14 36
Job Lot: Local recruitment professionals share their top tips for getting the best employees on your books
46
Legal Duty: The latest news from our local legal landscape
22 24
32
64
A New Chapter: Entrepreneur Dee Airey on the power of refocusing and why she’s written her latest empowering book Tech Trends: Our experts reveal what major trends will enhance your business for 2026
50
50
Cultural Jewel: Jacqui Green, CEO of Trinity Theatre, on its future and how you can help support it
64
Make It A Date: Clare Lush-Mansell of My Tunbridge Wells on where to go this festive season
experts
5
across the board...
Tunbridge Wells Business Magazine is proud to have so many of our talented entrepreneurs and inspiring CEOs writing for the title. Whether it’s advice on accounting or property, information on current legal issues or HR legislation you will find all the expert industry guidance you need within these pages. This month our experts include the following...
Dee Airey Visibility Strategist
Shaun Joubert Senior Partner, NFU Mutual
Andrew Metcalf
Managing Director, Maxim PR
Nick Brandon Director, Tecwork
Rob Brophy
Founder, Northern Star Consultancy Group
Paul Langridge
Becky Moran
Founder, Dent Rewind
CEO, TN Lettings and
Iain ParkerStrak
Sarah Raine
Chief Marketing Officer,
TN Sales
Director, Colley Raine & Associates
Iglu Tech Group
Gemma Farina
David Lea
Deborah Richards
Managing Director, GFHR Consulting
Partner & Head of Private Client Berry & Lamberts Solicitors
Sophie Forrest-Lavery
Clare Lush-Mansell
Richard Shearing
The Forrest Group
Founder, My Tunbridge Wells
Senior Partner, Head of Private Client, JE Bennett Law
Alex Green
Ant Morse
Neil Simmons
Founder
CEO, RTW Together
Matthew Hill Founder, Private Medical Insurance Brokers
AI Expert Co-Founder of Active Digital AI
Founder, Maddisons Residential
ManagingDirector, TN Recruits
Roger Wood Owner,
Jump IT
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NEWS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
KCC declares major incident as water woes continue for Tunbridge Wells Residents are still experiencing little or no water into early 2026 due to what South East Water calls ‘intermittent supply interruptions’. Eileen Leahy reports on the latest outage which has seen six and a half thousand homes and businesses affected...
“South East Water said the impact of Storm Goretti, coupled with freezing temperatures, had caused the recent outages in Tunbridge Wells”
with the outbreak of burst water mains on our network due to the freeze/thaw conditions drinking water storage levels are running low,” a SEW spokesperson said. That statement was met with ‘concern’ from Mary Creagh, a minister for the Department for Environment, Food and Rural Affairs, who said the problems were ‘unacceptable’. “I remain very concerned that people in several areas in the South East are experiencing water supply issues following both cold weather and Storm Goretti,” she said on January 10. “This is entirely unacceptable. This Image: BBC
The company said the impact of Storm Goretti, coupled with freezing temperatures, had caused the recent outages in Tunbridge Wells – as well as East Grinstead and Eastbourne causing tens of thousands of homes and businesses to be without water. “Storm Goretti has affected our ability to treat water at the normal rate. Coupled
Image: South East Water
Following the major water outage at the end of last year - which started on November 29 and lasted nearly two weeks, affecting 24,000 homes and businesses - South East Water (SEW) is still grappling with ongoing issues regarding its supply to residents. At the time of going to press the beleaguered water company admitted that there were, once again, thousands of homes across Tunbridge Wells and elsewhere in the South East with little or no water. According to an official spokesperson the most recent supply problems have been caused by a number of issues across SEW’s network.
UNDER FIRE: South East Water's CEO David Hinton
afternoon (January 10) I chaired a further meeting with the water companies and local resilience forums to restore supplies as quickly as possible, prioritising vulnerable customers and essential public services.” Tunbridge Wells MP Mike Martin said that in the local area alone 42,000 customers had been affected by the latest outage, however SEW put the figure at around 28,000. This follows SEW’s CEO David Hinton appearing at Parliament’s Environment, Food and Rural Affairs (EFRA) Committee on January 6 where he gave himself and the company an 8 out of 10 rating for how they handled the major outage back in early December. At the select committee meeting he also said that the original outage, which happened just before the busy Christmas trading period, had been down to SEW’s supply being 'too reliant' on one asset. Appearing alongside Tanya Sephton, South East Water’s Customer Services Director, in his opening remarks, Hinton also cited extreme weather, housing growth and rising demand, arguing that infrastructure constraints were at the root of the incident. Hinton added that having 22,000 plus customers reliant on a single source of supply was ‘too many’ and that improving resilience would form part of the company’s future plans.
NEWS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
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NEWS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
What the recent SEW outages mean for TW businesses The recent series of water outages following the major one before Christmas means that Tunbridge Wells businesses will face an even more difficult road to financial recovery. The initial one, where residents had no or low pressure tap water, started on November 29 with supplies returning to most on December 4. For the next nine days, residents were told to boil the restored tap water before consumption. A disinfection problem at Pembury Water Treatment Works had caused the failure but there was no evidence supply became infected, said South East Water. Public concern over the safety of tap water harmed seasonal trade exponentially, with average hospitality turnover down 20 to 60% since businesses reopened. Restaurants reported hundreds of cancellations, with many potential guests worried about contamination. At the time of writing, South East Water
Image: South East Water
Ongoing issues with South East Water’s supply to local businesses has resulted in further frustration and an extremely difficult start to the New Year says Gemma Gradwell
was offering approximately £400 per business above statutory minimums as compensation, with negotiations ongoing. Commenting on the crisis last year, Alex Green, CEO of Royal Tunbridge Wells Together Business Improvement District (RTW Together BID), told Tunbridge Wells
Business Magazine: “We estimate losses to be in excess of £10m collectively across the town’s businesses including retail and hospitality, and are appalled by South East Water’s response to the incident. There has been extremely poor communication to businesses and now only a hugely unrealistic level of compensation compared to their losses. “We are working with our MP and the local council on a number of fronts including increasing promotion of destination marketing of the town, possible business rates relief, and supporting insurance claims. It has become clear however, that many businesses are not able to make claims on their insurance, and so the bulk of the compensation needs to come from the organisation responsible for their financial loss. The government has been very clear that SEW should properly compensate for the catastrophic impact they had on the
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NEWS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
business community, occurring as it did literally at the worst time in the year.” Alex Green has also been critical of proposed compensation plans by South East Water: “Whilst SEW have said they will help, they are offering negligible sums. I wonder how their senior leadership team would feel if they were told they would only earn a tenth of their monthly salary through no fault of their own? Put in this context, this shines a light on the scale of compensation being discussed. I doubt the team at SEW would want to fail on their mortgage payments. Likewise, neither do
“We are working with our MP and the local council including increasing promotion of destination marketing of the town, possible business rates relief, and supporting insurance claims” – Alex Green, CEO, RTWT BID Tunbridge Wells businesses want to go bankrupt due to factors beyond their control, thanks to the failures of an external organisation, potentially ruining their business operations and drastically decreasing key cashflow. I hope SEW can take proper responsibility and replace meaningless platitudes with genuine and adequate help to offset their failings during this water crisis.” A recent survey by the office of Tunbridge Wells MP Mike Martin, who called for the resignation of SEW’s David Hinton at the time of the original outage, found that on average, businesses lost approximately £8000 in takings over that particular period. The survey also found that 31% of businesses said their survival was threatened by cashflow issues created by this crisis, and some businesses have lost revenue equivalent to 7 to 8% of the entire year’s takings.
Results in for TWBC Climate Action Survey During 2025 Tunbridge Wells Borough Council (TWBC) carried out a survey to take the temperature of the town’s thoughts and approach to climate action. The survey results, published in mid-December, reveal a need for more electric cars, smarter homes, and rising awareness across the borough. “This was the second year of running our annual climate action survey, which helps us to understand how residents feel about climate change,” a TWBC spokesperson said. “In 2025, we got a much larger volume of responses (458) in comparison to the same survey in 2024 (215), and we are seeing some encouraging shifts towards sustainable living across the borough.” In this year’s survey, 95% of respondents felt informed or very well informed about climate change, an increase from 90% in 2024. In 2025, we added a new question to the survey, asking whether it is important that society takes action to tackle climate change, 76% of respondents said yes. “We saw a 6% increase in residents using electric cars, and a 4% increase in smart meter usage! We also saw a 2% increase in homeowners who would consider making changes to their homes to improve energy efficiency, and a 4% increase in residents who understood biodiversity,” added the TWBC spokesperson. “We’ll run the survey again each year to track changes and tweak our projects to support all residents in reducing their carbon emissions.” To find out more about how residents' feedback was incorporated into our Borough Climate Strategy, you can listen to our What We Do podcast with Henry Saunders, Sustainability Manager, on YouTube.
Employment Rights Act 2025: An overhaul for UK Employers By Molly Mackay, Associate Solicitor, Employment, CooperBurnett LLP
The Employment Rights Bill which gained Royal Assent in December 2025 to become the Employment Rights Act 2025 (‘the Act’), represents one of the most significant reforms to UK employment law in a generation. Here, we consider two of its proposed provisions on unfair dismissal and statutory sick pay (SSP), which fundamentally reshape the employment relationship, while strengthening worker protections.
Unfair dismissal – protection arrives earlier Currently, employees must complete two years’ continuous service with their employer before gaining the right to claim unfair dismissal, should their employment be terminated. From 1 January 2027, that qualifying period will be reduced to six months, meaning a 75% reduction in the time required to acquire statutory protection. This change is significant in a labour market where millions of workers change jobs each year and many leave employment within their first 12 months. Employers will therefore need to consider adopting earlier performance management procedures, alongside clear documentation, far earlier than may be currently implemented.
Statutory Sick Pay (SSP) overhaul – cover from Day One Currently, SSP is only payable from the fourth day of sickness absence and is restricted to employees earning above the Lower Earnings Limit (£125 per week), excluding around one million low-paid individuals. Under the new framework, SSP will be payable from Day One and the above-mentioned earnings threshold will be abolished. The DWP estimates that these changes are expected to increase the annual cost of SSP by around £420 million to approximately £1.07 billion.
The wider impact Employers cannot ignore that risks now arise sooner, and the need for proactive management from Day One. For individuals, the Act delivers stronger protections, fair treatment, and increased financial security, ensuring additional support throughout employment. If you wish to discuss this further, please do not hesitate to contact Molly Mackay by email: mxm@cooperburnett.com or tel: 01892 515022
www.cooperburnett.com
This blog is not intended as legal advice that can be relied upon and CooperBurnett LLP does not accept any responsibility for the accuracy of its contents.
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NEWS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
The Commons are for sale Earlier this month it was announced that Tunbridge Wells & Rusthall Commons have been put up for sale. The current landowner is the Targetfollow Group Ltd. The Norwichbased company notified Tunbridge Wells Borough Council (TWBC) of its latest intention to sell on 26 September 2025. The TWBC website states that: “The Commons are one of the jewels in the crown of Tunbridge Wells, 256 acres of land filled with diverse flora and fauna, enjoyed by residents and visitors alike. This important local asset is very closely managed by the Commons Conservators, a statutory body of 12 people. Alongside the Conservators, working to protect the interests of the Commons are the Council, the Friends of Tunbridge Wells and Rusthall Commons and the Freehold Tenants. “It is these groups, the Council, Friends and Freehold Tenants, that have expressed their concern about the proposed sale and spoken of their desire to see this important asset brought into community ownership rather than being sold to another commercial organisation.” A spokesperson for The Friends of Tunbridge Wells & Rusthall Commons told Tunbridge Wells Business Magazine that most people assume the Commons are publicly owned. “In fact they are privately owned and have recently been put for sale. We are now exploring whether community ownership could be an option.”
The Commons are listed as an Asset of Community Value which immediately places restrictions on their sale. If an ACV is offered for sale this triggers a process known as community right to bid. The Friends group who nominated the Asset are expected to confirm with the Council that they wish to be considered a preferred bidder, securing up to six months to raise the necessary funds and submit an offer by 26 March 2026. As a result, they have organised a meeting on January 24 at The Camden Centre in order to debate whether community ownership could help the Commons’ long-term future for public enjoyment, nature and heritage.
The group added that the public meeting is a chance to hear the facts about the sale of the Commons, understand what options are being explored and ask questions and share your views. Everyone who cares about the Commons is welcome.” The spokesperson added that the Friends are also looking for pledges of support and legal and professional help. If you can help please email: chairman@ fotcs.org.uk The meeting will take place at 4pm on January 24 at The Camden Centre and tickets can be booked through www. eventbrite.co.uk/thecommons-are-forsale-what-happens-next
FA Wales appoints local sports lawyer to ensure standards The Head of the Sports Sector at leading Kent and London law firm Thackray Williams, Lewis Glasson, has been appointed by the Football Association of Wales as Vice Chair of the body responsible for Men’s Tier 3 Club licensing. Glasson, who grew up in north Wales, has been appointed for a threeyear term, starting from the beginning of this year (1 January 2026). “I’m delighted to be returning to my footballing roots and lending my expertise to the FAW by taking a proactive role in ensuring quality standards within Welsh football as it grows from strength to strength,” he commented. Called to the Bar in 2010, Glasson
combines a diverse legal background with experience as a commercial litigator and expertise in non-contentious commercial matters, positioning him well for the complexities of sports law. An avid sports enthusiast, Glasson has built a network of sports clients across football, rugby, basketball and boxing, developing a strong understanding of the legal needs of clubs, organisations and individual athletes. This led him to identify a gap in the market for comprehensive legal services, reflecting the growing demand for full-service lawyers who can manage a range of issues, from contract negotiations to regulatory compliance and everything in between.
“Glasson combines a diverse legal background positioning him well for the complexities of sports law” “My aim in setting up the Sports Sector at Thackray Williams has been to level the legal sports playing field by making specialist expertise affordable for athletes and clubs at all levels, not merely the preserve of elites. My new role with FAW aligns with this goal, proactively working with the FAW and its member clubs to ensure appropriate infrastructure, opportunities and cultures are available for both athletes and fans at all levels of the pyramid,” he explains.
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
NEWS
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COUNTY NEWS
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
“The only certainty in 2026 is change itself”
T
Many will be looking to get 2026 off to a positive start, and it’s most likely that will require a change. Andrew Metcalf, Chair of Kent Invicta Chamber of Commerce and Managing Director of Maxim, the Tunbridge Wells-based PR, marketing and public affairs agency, looks at what’s driving change across Kent...
he year 2025 was a hard one for many in the business community, not helped by Government decisions on National Insurance and Business Rates. However, some of the good stuff has gone largely ignored, namely adopting a longterm view of the national infrastructure needs, and changes to the planning system. When it comes to 2026, Kent’s bigticket items will include greater certainty over the delivery of the Lower Thames Crossing; managing the EU’s new border checks and its Exit-Entry System, and progress toward the reorganisation of Local Government, scheduled for 2028. Another positive change to look forward to is the Kent County Council and Medway Council collaboration to replace the loss of Visit Kent and Locate in Kent – two
Image: Malc McDonald
organisations that championed the county as a visitor destination and place for inward investment. The two councils have dug deep and funded the recruitment of some of the lost teams to create an in-house group at County Hall. Still a work
in progress, the new organisation and its brands are expected to launch early this year. My money is on their names being Visit Kent and Invest Kent. The November Budget saw the Government commit the best part of
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
a billion pounds to progressing the Lower Thames Crossing. When the nigh on £10bn project is complete it’ll connect Tilbury in Essex and Gravesend in Kent. A major beneficiary will be Dartford. This should see an easing of the regular congestion at the QEII Dartford River Crossing which already regularly operates at 150,000 vehicles a day – way beyond the 135,000 vehicles it was built for. Despite the gargantuan efforts of Eurotunnel and Port of Dover, it’s likely we’ll have to brace ourselves for disruption at the border ports as the much-delayed new EU border checks come fully into effect – and gradually settle down. New passport systems – involving biometric data collection and fingerprinting of all passengers entering the EU – will start later this year. Eurotunnel itself has invested an estimated £80m in completely
“
A positive change to look forward to is the collaboration between Kent County Council and Medway Council to replace the loss of Visit Kent and Locate in Kent – two organisations that championed the county as a visitor destination and place for inward investment reorganising traffic management at its Folkestone terminal, while Dover has undertaken major works at the Port. Hindsight is a wonderful thing, but if only we’d agreed not to become a ‘third country’ now sitting outside the Customs Union and Single Market. With the Government committed to delivering 1.5m new homes during its parliament, it has tasked every local authority to have a Local Plan adopted by 2027. The good news is that Tunbridge Wells now has an adopted plan for 2020–2038, with a vision and strategic objectives for the delivery of new homes and employment across the borough.
GREY MATTERS
Last year also saw the introduction of the ‘Grey Belt’ concept, acknowledging that some Green Belt doesn’t perform the functions for what its designation was designed. As a result, we can expect many considered development projects coming forward across West Kent. Let’s hope politicians can be pragmatic and give the development community more certainty over the planning process. When it comes to the reorganisation of Kent’s local government landscape, there’s still a degree of uncertainty. Kent and Medway were not selected to be fast tracked to become Mayoral Strategic Authorities, meaning we lost out on a devolution deal and funding for strategic issues such as infrastructure, health and education. However, with change comes opportunity, and businesses need to be aware of what reorganisation might mean for them. Since the government’s fast track decision, council leaders have been cogitating over various options. These range from KCC’s suggestion to have three assemblies sitting beneath one authority at County Hall, to a panoply of three, four or five unitary authorities (like Medway at the moment), each with differing boundaries, and some even recommending splitting existing district and parish councils. The decision now rests with the Secretary of State, and it’s expected fairly early this year, although if the experience of Surrey and Sussex is repeated in Kent, it could be delayed. The only certainty is change itself, and once again that’ll play out across Kent. Let’s hope for the best - but plan for the worst and we may be pleasantly surprised.
COUNTY NEWS
Not all New Years are Happy The winter months are sadly the most likely time to lose a loved one. Lowered immune systems and respiratory infections in particular take a heavy toll. The loss of a loved one is one of the most challenging times we face in life. Grief can be overwhelming and the necessary processes that Richard Shearing need attending to seem daunting. These processes are the responsibility of the Personal Representatives – Executors where they are named in a Will or, where there is no Will, it is those entitled to apply to be Administrators in line with the rules of intestacy. The deceased’s estate needs to be valued and, where necessary, reported to HMRC. Estates that are subject to Inheritance Tax need to have paid the tax owing by the end of the sixth month following the death, with the Inheritance Tax return needing to be filed within twelve months. In cases where the deceased left a Will, the terms of the Will need to be reviewed so that the estate can be ultimately distributed in line with the deceased’s wishes. The beneficiaries need to be located and the appropriate checks carried out. Where the deceased died without a Will, sometimes genealogy research needs to be undertaken to establish who will benefit from the estate. Many assets will need a Grant of Representation to pay them out to the estate. While there is some guidance on doing this yourself, it is easy to fall foul of the rules, even inadvertently, and there can be penalties levied for doing so. We always recommend that, at a minimum, Personal Representatives seek professional guidance on how to deal with an estate. Often those Personal Representatives then wish to instruct professionals to deal with the estate on their behalf, thereby giving them the security of knowing the estate will be properly dealt with, while also giving them room to grieve without the worry of an involved legal process. At JE Bennett Law we have years of experience in dealing with estates of all complexities. If you have lost a loved one, please contact us so we can help you through the process. JE Bennett Law is an industry-leading firm based in Tunbridge Wells built on a DNA of caring and empowering our clients. These values underpin our growing Private Client work, which has developed from our core expertise in Court of Protection, supporting people who find themselves in vulnerable circumstances.
01892 487746 info@jebennettlaw.co.uk
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TWBM BUSINESS AWARDS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Best in show Winners of our first Tunbridge Wells Business Awards were honoured at an exclusive ceremony at The Spa Hotel just before Christmas. It was a night of great celebration and support for our brilliant local business community...
T
he end of last year saw the inaugural Tunbridge Wells Business Magazine Awards take place. The judges had a tough time selecting just one worthy winner for each category as the standard of entries was exceptionally high but after much deliberation they made their choices. Winners were invited to an exclusive ceremony at The Spa Hotel on December 17 which was co-hosted by Tunbridge Wells Business Magazine’s founder and CEO Nick Moore and the title’s editor Eileen Leahy. After welcome drinks, the evening got underway with the winners of each category being awarded their trophy and certificate by the corresponding sponsor.
Images by johnknightphotography.co.uk
Reflecting on the success of the evening Nick Moore said: “Many thanks to everyone who joined us recently at The Spa Hotel for the inaugural Tunbridge Wells Business Magazine awards 2025. It was a fantastic evening, recognising and celebrating our vibrant, supportive and resilient local business community. “Congratulations to the worthy winners Active Digital, Michele Harriman-Smith and George Smith of Childrensalon, Welham Jones, TEK Seating, A Noble Gift, Nourish Community Foodbank, Harriet Smith, The P2 Collective and Knowle Grange Health Spa. Continued on P16
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
15 TWBM BUSINESS AWARDS TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
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TWBM BUSINESS AWARDS
Continued from P14 “Thank you also to all our sponsors who helped make the event possible, your support is much appreciated. I’d like to take this opportunity to thank Dee Airey our headline sponsor as well as TN Recruits, Thomas Mansfield Solicitors, Cripps, CooperBurnett LLP, Thackray Williams LLP, GFHR Consulting, Royal Tunbridge Wells Together BID, The Forrest Group, Thomson Snell & Passmore, Berry & Lamberts Solicitors and Synergee Limited. “Finally a personal thank you from me to our amazing judges who gave up many hours of their valuable time to be part of the awards this year. Thank you Dee Airey, Rob Brophy, Andy Evans, Pam Loch and Siobhan Stirling.”
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
TWBM BUSINESS AWARDS 17
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
TUNBRIDGE WELLS
BUSINESS MAGAZINE
AWARDS
Sustainability & Community Business of the Year A truly independent, family run funeral directors, community and sustainability are central to our family values. From going the extra mile to support families to helping those in need across our community.
Tunbridge Wells - 01892 300330
From promoting green funeral choices to reducing our own carbon footprint.
Family, community & our planet - at the heart of everything we do
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TWBM BUSINESS AWARDS
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AWARDS
WINNERS
Lifetime Achievement Award: Michele Harriman-Smith & George Smith (Childrensalon)
Sustainability & Community Business of the Year:
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Reality over rhetoric Ant Morse, author, futurist and independent AI expert and advisor at Active Digital AI shares his thoughts on the future of artificial intelligence... Everywhere we look, there are headlines announcing new AI breakthroughs, or warning that artificial intelligence is about to take over the world. For many business leaders, separating genuine opportunity from these headlines of hype has become increasingly Ant Morse difficult.
Best Large Business of the Year:
Sure, AI is moving fast, and set to deliver some truly incredible outcomes, but perspective matters. As a futurist with over 30 years’ experience working in the digital industry, leading AI and digital teams at Virgin Media O2 and independently, I’ve seen many technologies arrive with similar levels of excitement and fear.
Tek Seating
So, beyond the noise, what are the real components of AI that UK organisations should be considering today?
SME of the Year:
AI is not going to take over the world - Despite the headlines, AI is not close to replicating human creativity or judgement. It is a powerful tool, but for the foreseeable future it will complement human work, not replace.
Welham Jones
Active Digital
Start-up of the Year: A Noble Gift
Hospitality & Leisure Business of the Year: Knowle Grange Health Spa
Charity of the Year: Nourish Community Foodbank
Employer of the Year: Trowbridge Gallery
Team of the Year: The P2 Collective
Entrepreneur of the Year:
It’s not as clever as we might think - AI systems work by predicting likely outputs based on patterns in data. When uncertain, they guess. That may be acceptable for experimentation, but in business environments AI outputs must always be accurate and validated. Keep humans in the loop - While long-term job impacts remain uncertain, today’s priority is to assist us. AI should support decision-making, not replace accountability. Train your people - Employees don’t need to be computer scientists to use AI effectively. Like driving a car, the focus should be on confidence, safety and practical competence. Start small, focus on today’s value and innovate - The biggest gains often come from automating repetitive tasks, improving productivity and freeing people to focus on higher-value work. Consider future regulation - The UK currently takes an innovation first principles-based approach to AI regulation, but governance, data protection and transparency still matter, and regulation will follow, so start to prepare now. Don’t rush – Many organisations currently feel behind, but trust me you’re not, the majority are in the same boat of still understanding and exploring AI, and rushing to ‘do AI’ for the sake of it can lead to poor outcomes and risks Over the next few editions of this magazine, I’ll explore a wide range of AI topics, sharing practical guidance to help organisations assess, plan and prepare for their AI journey.
Harriet Smith
Best Overall Business of 2025: Active Digital
01892 835522 activedigital.co.uk
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
WOW Factor IT Support Telecoms
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SOCIAL SCENE
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Making connections
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he recent RTW Media Group Christmas Party marked the sixth year of bringing together people working across media, marketing, digital and creative industries in and around Tunbridge Wells. “What began in 2017 as a small WhatsApp group to organise the occasional drink has grown into one of the most active professional communities in the area,” the group’s co-founder Andy Evans told Tunbridge Wells Business Magazine. Now with more than 650 members strong, it has evolved into a trusted local network supporting collaboration, recruitment, business growth and realworld connections.
www.crossvisuals.co.uk
“This year’s Christmas Party celebrated not just the festive season, but the power of community built from simple beginnings,” added Andy. Hosted once again at the Hotel du Vin, with magician and comedian Pete Heat entertaining guests, the evening brought together members, partners and supporters for an opportunity to reconnect, welcome new faces and reflect on how far the organisation has come. “From casual drinks to large-scale events, the RTW Media Group continues to prove that meaningful professional networks don’t need grand plans or subscriptions, just people willing to show up, connect and support one another. www.RTWMG.com
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Business community comes together for charity auction
M
embers of enTWine – the business forum for Tunbridge Wells – gathered at The Old Auction House for an end of year catch up. The event included lots of opportunity to chat over some delicious food and drink. Launched five years ago by Victoria Sampson from CooperBurnett LLP, Lynne Gadsden from Eight Financial Advice and Pam Loch from LOCH (represented at this event by Ashley Scriven from LOCH), the group has the mantra ‘we listen, we share, we benefit’, which it has carried through its launch online during the pandemic to where it is now. Every enTWine get together has included a break-out room, to give everyone a voice and an opportunity to speak with new people. Over the years, enTWine has supported a number of local charities and, this time, the team held an auction in aid of The
Photography by David Bartholomew Pickering Cancer Drop-In Centre. The prize was a splendid hamper of local produce, kindly donated by CooperBurnett and Michael Gadsden from Eight Financial Advice proved to be an excellent auctioneer. After some competitive bidding, a grand total of £620 was raised – thanks to both Siobhan Stirling from Sharp Minds Communications and Lynne Gadsden. David Bartholomew, Chair of Pickering, told guests about the support the charity provides to people with cancer locally (and their friends and family). Pickering celebrated its 21st birthday in November and has ‘the key to the door’ of a new Centre in Monson Road, Tunbridge Wells, which it hopes to officially move into later in 2026. Once renovated, the building will be fully accessible and include double the amount of therapy rooms, as well as the homely feel of the existing Centre, just a few doors down the road.
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
SOCIAL SCENE
Why Management Information Matters by Darren Austin at Synergee
In today’s competitive landscape, successful businesses share four fundamental traits: they know where they stand, have a clear vision of where they want to go, create a roadmap to get there, and regularly review progress to stay on course. At the heart of this process lies effective management information.
they often fail to reflect the real profitability of a period. Adjustments for items such as stock movements, advance deposits, multiperiod payments, and work completed but not invoiced are critical to avoid misleading results. Without these refinements, businesses risk making decisions based on incomplete or inaccurate data.
The starting point is understanding your current position. This requires accurate, timely data across key areas—Finance, Operations, Marketing, and HR. For finance, core reports such as the Profit and Loss Account, Balance Sheet, and Cash Flow Statement are essential. However, their true value emerges when presented in formats that aid decision-making: month-on-month comparisons, actual versus budget, or income by service line. Visual summaries and detailed breakdowns can further enhance clarity, enabling business owners to quickly assess performance.
Ultimately, management information is not just about numbers—it’s about insight. It empowers owners to identify trends, anticipate challenges, and take corrective action before issues escalate. By investing in comprehensive reporting systems, businesses can transform raw data into actionable intelligence, ensuring they remain aligned with strategic objectives.
Building robust management information begins with solid foundations. While standard reports capture transactions,
For organisations seeking to strengthen their reporting capabilities, our “Sat Nav for Business” service can provide tailored solutions to integrate these principles effectively. In a world where agility and foresight define success, robust management information is not optional—it’s indispensable.
Solving problems. Championing ambitions.
Work with purpose. Grow with Cripps. We are recruiting across several teams in our Tunbridge Wells office. If you are looking for meaningful work, a friendly environment and a firm that puts people first, Cripps could be the right fit. Explore our roles and find the next step in your career. Visit: cripps.co.uk/careers
Darren Austin is a director of Synergee Limited, a firm of Chartered Accountants & business advisers based in Tunbridge Wells. If you have any questions you'd like to ask Darren he can be contacted on
01892 772960 www.synergee.org.uk
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INTERVIEW
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
After a year of stripping everything back, entrepreneur and Success Coach Dee Airey explains to Eileen Leahy how refocusing on teaching, mentoring and leadership has reshaped her career and inspired her brilliant new book Set Goals Like A Rich B*tch…
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025 was the year Dee Airey decided to make some big changes in her professional life, which has seen the successful entrepreneur going into 2026 with a renewed sense of focus, purpose and alignment. So what happened, I ask her, as we sit down to talk about her exciting new projects which include an incredible new book and a trip to Miami to speak at a specialist global coaching event. “I decided to strip back everything,” explains Dee. “I thought to myself it must be pretty confusing for people to determine what I do exactly, as I have a number of diverse businesses and professional profiles.”
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I am an entrepreneur but I have realised that actually I am happiest teaching and mentoring others. She’s not wrong, as Dee is one of the most prolific people in business in Tunbridge Wells – and beyond. Some will know her as a successful portrait photographer with a studio on The Pantiles; others will know of Dee’s eponymously named Success Coach services and podcasting. Then of course there is her role as CEO of Construction Professionals HR & Recruitment (CPR), the business she set up in 2024 which places experts within the construction industry. She’s also the author of many successful empowerment books and creator of many business training modules including The Wealth Switch and Limitless Woman. And her professional prowess doesn’t end just there. Dee is also a well-respected public speaker and runs a charity for children in Zambia. But despite all of this, she tells me that the epiphany she has had over the past 12 months is that her true passions are teaching, leadership
coaching and supporting people. “It was actually my own coach Lisa who made me see this. She said to me after a very long chat, ‘Stop hiding behind all this stuff, Dee. You’re a coach, you’re a teacher and a mentor’. And so that’s when I started to streamline everything,” reveals Dee. And by doing that, she says it has led to her feeling far more focused on both her businesses – and herself. “I am an entrepreneur, and have been from a very young age, but I have realised that actually I am happiest teaching and mentoring others.” That, says Dee, could be writing leadership and safety courses for graduates looking to go into the construction industry; providing expert guidance through her Dee Airey Success Coach platform or courtesy of her latest tome Set Goals Like A Rich B*tch, which will be out soon. “I am so proud of this book and I think the only reason I could write it is because I have lived through what I talk about in terms of setting goals, not ignoring those important moonshot moments and envisaging yourself living your dream life – and then achieving it. I feel that I’ve had to do the journey in order to authenticate writing it. And despite the title Dee says that this isn’t a ‘get rich quick’ book. Money isn’t the goal – it’s the facilitator to a better life. “Set Goals Like A Rich B*tch has been sitting just below the surface for about three years. It opened up a lot of old wounds talking about my ‘Why’ when I was a lot younger and how I dealt with negativity. But essentially I have always been a huge goal setter – that’s my whole satnav for everything – so writing the book was both cathartic and also very healing. I have had to break through a lot of hurdles of self-doubt and lack of confidence throughout my life in order to achieve what I have now.”
Images by Jennifer West Photography
“I’m here to help people move forward and succeed”
Dee says that when she reflects on the different stages of her life, she can see how her ‘Why’ reshaped itself over the years – but interestingly it never really changed. And her book confirms this with the following opening statement: “At the age of 14 it was about freedom. At 17 it became about generational change. In my early businesses it became independence. In yoga, it became teaching. In HR, it became responsibility and purpose. In photography, it became confidence and self-perception. And now, as a Success Coach, it’s about alignment, growth and impact.” Dee says that having such a diverse and demanding career has provided her with the tools to not only write the book but
INTERVIEW
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
to help others identify their ‘Why’ and achieve it. She started working as a secretary back in the late 1980s, primarily in the construction industry, where she went on to achieve great things, and quickly moved up the ranks. In 1994 her then boss Peter (who nearly 20 years later became her husband) decided to set up a small consultancy and Dee took the risk of leaving her salaried job to go with him. “We were recovering from a recession on and he told me he couldn’t afford me, but instead of seeing this as a knock-back I saw it as an opportunity, so I suggested that I go self-employed to freelance secretarial services for other small surveying offices. It was a way of earning more money and fulfilling my dream to work for myself.” Dee, as an entrepreneur in the making, also enrolled at night school to further enhance her tech skills so that she could teach basic IT and word processing skills to others. “It’s always been about learning then teaching others for me – even with tech,” she says with a wry smile. Together, along with another colleague, the pair co-founded Airey Miller from the dining room in Peter’s house. It’s worth noting that Airey Miller is now a multi-million-pound multidisciplinary consultancy business that boasts 120 staff and numerous offices dotted around the country. During Dee’s time in the business, she discovered yoga. “That practice changed everything. After
years of practice I got a teacher training qualification and started to teach my own classes on evenings and weekends. Later, I remember having to write a 200-hour course as I wanted to teach yoga teachers – not just do classes – and so I left Airey Miller to concentrate on yoga. I gained a qualification as a registered school from the Yoga Alliance to teach in the UK and Ireland but in all honesty I had no idea how much teaching and mentoring would become part of my life at that stage.”
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I am so proud of this book and I think the only reason I could write it is because I have lived through what I talk about She shares another quote from her new book to frame the reasoning behind this: “From 2003 to 2006, I taught full-time. It was a big change for me. People may look at that move and think it must have taken confidence to leave what I was doing and step into something new. But confidence didn’t exist yet. Courage did.” Dee explains that she stepped back into the Airey Miller business three years later with more experience, more maturity, and a deeper understanding of people – and herself – and felt ready to take on more responsibilities. “I headed up everything from admin
WOMAN OF SUBSTANCE: Dee Airey is passionate about supporting others and helping people reach their potential
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and IT to HR, and I delivered in-house training, blending everything I’d learned across my career. I talk more about this in the book but in a nutshell, it was courage that allowed me to step into that role, not certainty. Courage is what makes you willing to reinvent yourself.” Dee adds that all that dedication and effort has given her the opportunity – and confidence – to launch her other businesses including her wedding and portrait photography and CPR. The former came about thanks to a passion for photography that Dee always had, but it was when her husband Peter bought her a course it ignited something that Dee could see as a business. CPR was a direct result of Dee’s involvement at Airey Miller where she could see how much the company was spending on recruitment. Dee tells me the fees were astronomical and she knew she could do a better job. “I can never resist creating a business opportunity,” she states. “When Covid happened, suddenly all the opportunities I had to do wedding and family portrait photography were gone. I thought, what can I do? And I had that lightbulb moment of going online. So, I started a podcast and community where I was coaching professional photographers about how to create great businesses.” That idea proved to be extremely successful and although Dee’s photography work quickly picked up postpandemic, she says that she is now actively taking a step back from that in order to concentrate on coaching full-time. “Letting photography move to the
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INTERVIEW
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
they actually begin to take shape and reveal a path that you just couldn’t see before. I talk about this extensively because those dreams, those goals are the catalyst for change. Set Goals Like A Rich B*tch is all about that turning point and what happens next.” Having had an exclusive preview of the book I can tell you that it is a truly inspiring read and knowing that it’s based on Dee’s own journey, it has a really genuine tone to it – unlike a lot of the noise that you find on the internet. The book is totally transparent, honest,
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Set Goals Like A Rich B*tch demonstrates that no matter what your circumstances are, if you dream big enough you can achieve
background wasn’t easy. In fact, I was heartbroken,” she says. “It had been part of me for so long and I had built something beautiful. But courage said, ‘You’re meant for more’. This meant that I could be more focused and serve more people, inspire more people through showing up as the teacher, coach and mentor that I truly am. It means I can still coach photographers to create and build amazing businesses, but I can no longer limit myself to that.” In her new book Set Goals Like A Rich B*tch she writes: “I’ve always believed that every one of us carries a version of ourselves that we rarely admit out loud. It’s a life that has been calling us for years and highlights our greatness.” She adds that most people never say these dreams out loud as they feel too bold, too ambitious and too unrealistic. They feel like something other people get to have. But not them. “I understand that feeling deeply. I grew up around messages that told me to stay small. Money was for greedy people. For white people. Ambitious dreams were for other families. Life was meant to be safe, not expansive. When you grow up hearing things like that, they settle into your DNA if you don’t question them.” She tells me that she set her first big goal at 14. “I told myself I would work for myself one day.” By the age of 17 she’d added a second goal and that was if she ever had children, they would go to a private school. “Setting those two initial goals felt almost preposterous as I’d been thrown out of
school with no qualifications and was working multiple jobs just to keep going. “And yet what I want to tell people, courtesy of Set Goals Like A Rich B*tch, is that no matter what your circumstances are, if you dream big enough you can achieve. Living so far away from the life I wanted, it almost felt foolish to keep dreaming. But the older version of me – the one I hadn’t met yet – didn’t let me quit. She nudged me constantly. She reminded me that more was possible, even when my circumstances suggested otherwise.” Despite taking many risks and working multiple jobs, Dee’s initial dreams never disappeared. Instead, she says they wait until you are ready to hear from them again. “In my new book I describe how the moment you stop pushing them down
revealing and supportive. If you are looking to make those dreams a reality, then this is a very good place to start. Divided into ten chapters, Dee takes her readers through the many stages of dreaming about and achieving success. She says that it’s definitely not a ‘get rich quick’ guide but more of a manual pepper WOMAN OF SUBSTANCE: Dee Airey is passionate about public speaking and helping people reach their potential Some key areas Dee concentrates on include courage, consistency, clarity and gratitude. “I know that you need courage in order to change direction in life and clarity comes when you make that choice to change and cancel out all the peripheral noise. And remember that gratitude isn’t passive. It’s an active decision to place your attention where it will serve you best.” Dee admits that the chapters in the book are honest and sometimes confronting. And at the end of each one there is a
A NEW CHAPTER Dee Airey on some of the important reasons she decided to write her latest book:
“I’ve always believed that every one of us carries a version of ourselves that we rarely admit out loud. It’s the version we see in the quiet moments when no one is watching. The version that leans in and whispers a bigger life. A different life. A life that has been calling us for years. It’s a life that highlights our greatness, almost as if we’re our own hidden superhero.” Let me know what you think?
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
call to action to help the reader further on their own journey to realising their individual and transformational goals. This could be a reflection, an invitation or a quiet challenge but the common theme is moving closer to what you want out of life. Not just treading water… Dee also talks extensively about the power of ‘moonshot’ goals. “I focused on that because I know only too well that moonshots don’t respond to logic. They respond to commitment. Most people start burying their moonshot dreams for one simple reason. The gap between the life they want and the life they’re living feels too big but I am proof that if you pursue them then they work. People get very dramatic about wanting more, as if desire is a betrayal. It isn’t. It’s the information connecting you to your moonshot.” One of my favourite lines from Set Goals Like A Rich B*tch is this one: ‘Nobody knows what they’re doing. Some people just wear nicer shoes while they figure it out.’ I love it because it’s so very true – and I can hear Dee all over this statement. Just like her, it is witty yet insightful and encouraging too. As well as publishing her latest book Dee is busy writing another one: Becoming Her. She has also upped her coaching exponentially since honing everything in and focusing on what she does best: teaching and supporting people.
INTERVIEW
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I’m at my strongest when I’m teaching, mentoring or supporting someone’s growth. It’s where I come alive. It’s where I feel most aligned
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Regional Director position for Kent Global Woman Club. That’s something very exciting to look forward to. I don’t believe in being kept small, I think it’s essential to grow. The truth is that identity evolves. Who you were at fourteen isn’t who you are now.” Before we finish our conversation Dee sums up her year of change and refocusing perfectly by telling me that she is at her strongest when she’s teaching, mentoring or supporting someone’s growth. “It’s where I come alive. It’s where I feel most aligned.”“It’s where I come alive. It’s where I feel most aligned.”
“Last year was incredible because I reduced my online presence and walked onto actual stages, all over the UK and made keynote speeches. I’ve also Discover more run workshops and about Dee Airey: am preparing to Website: go to Miami in May www.deeairey.com where I’ve been Instagram: invited to deliver a @deeairey.successcoach special workshop and speak on another stage. LinkedIn: @deeairey “Spending less time online and being in real life environments has been a real game changer for me. I am still involved with Women in Business PMI 130x90 advert - chosen 05.24.qxp_Layout 1 29/05/2024 14:36 Page 1 Network here in Tunbridge Wells, and am taking up the
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FEATURE
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Partnering with purpose We discover how local businesses can transform cancer support in Tunbridge Wells by being part of The Pickering Cancer Drop-In Centre’s new Pickering Partners initiative on a monthly basis
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ancer touches every community, every family and, inevitably, every workplace. For more than two decades, The Pickering Cancer Drop-In Centre has played a vital role in supporting people across Tunbridge Wells and the surrounding area who are living with, or affected by, cancer. Now, as the charity enters an exciting new chapter, local businesses have a unique opportunity to be part of a transformation in communitybased cancer care.
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Regular corporate support provides the predictable income The Pickering Cancer Drop-In Centre needs to plan long-term services and offer a warm welcome year-round Founded in 2004 and named after respected local oncologist Dr David Pickering, the Centre was created to provide something that traditional medical settings often cannot: time, space and emotional support. Entirely selffunding and volunteer led, Pickering offers a warm, non-clinical environment where anyone impacted by cancer can simply walk in, without referral, and be met with understanding and care. Support at the Centre ranges from something as simple – and powerful –
as a cup of tea and a listening ear, to a wide range of complementary therapies including acupuncture, reflexology and massage. Visitors can also take part in art and craft sessions, helping to restore confidence, calm and a sense of normality at a time when life can feel anything but normal. Importantly, everything Pickering offers is completely free of charge. Last year, the charity announced a major milestone: a move to a new, larger premises in Tunbridge Wells town centre only a few doors down from its existing centre in Monson Road. Double the size of the current space, the new Centre will significantly expand Pickering’s ability to support more people, more effectively,
MAKING MOVES Last year, the charity announced a major milestone: a move to a new, larger premises in Tunbridge Wells town centre
and closer to home. Seven new therapy rooms, improved facilities and a calming, purpose-designed environment will reduce stress and waiting periods for those already dealing with the emotional weight of a cancer diagnosis To make this vision sustainable, Pickering is inviting local businesses to become Monthly Pickering Partners. Regular corporate support provides the predictable income the Centre needs to plan long-term services, maintain equipment and offer a warm welcome year-round. For businesses, the impact goes far beyond philanthropy. Supporting Pickering is a clear, measurable way to strengthen CSR and ESG commitments. It demonstrates authentic local leadership, supports employee wellbeing – as many staff members are cancer patients, carers or family members – and contributes to environmental responsibility by reducing the need for long-distance travel for support services. In a time when customers, employees and stakeholders expect organisations to show genuine social impact, partnering with The Pickering Cancer Drop-In Centre is a powerful statement of values in action. Together, local businesses and this remarkable charity can ensure that no one in Tunbridge Wells has to face cancer alone. For more information about becoming a Pickering Partner please email info@pickeringcancercentre.org
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
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FEATURE
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Offline plans for an online threat As we head into 2026 Gemma Gradwell discusses why protecting your business against any impending cyber-attacks has never been more important
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ybersecurity will be at the top of the agenda for many businesses moving into 2026, following a spate of high-profile cyber-attacks against top UK companies in 2025. These attacks have impacted many high-profile companies such as Marks & Spencer, The Co-op, and Jaguar Land Rover, leading to empty shelves and halted production lines as companies struggled without access to their computer systems.
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While many local businesses in Tunbridge Wells might feel removed from national headline-grabbing attacks, the reality is that automated threats cast a wide net Recent advice from government agencies aims to address these concerns, providing businesses with a safety net in the event of an incident. And it’s worth noting that these types of ransom attacks can happen to any type of business so it’s always best to be prepared. The National Cyber-Security Centre (NCSC) reported an increase in nationally significant attacks last year, with 204 recorded incidents in this category. Concerns have now shifted to resilience strategies, focused on assisting businesses in protecting their systems. Establishing contingency plans should an incident occur is also important. Last October, the government wrote to chief executives
around the country recommending that physical copies of contingency plans should be kept as a precaution, in the event of systems becoming inaccessible. These plans should also detail how teams will communicate without work email or other digital communications platforms. The NCSC has stated that half of UK small businesses suffer a cyber incident every year. To mitigate this, the agency currently offers free cyber liability insurance for any UK organisation that has a turnover of under £20 million and achieves their Cyber Essentials certification, which aims to educate small businesses on cybersecurity. Tunbridge Wells cybersecurity firm Razorthorn defends critical business systems and data from cyber-attacks and has operated since 2007. Razorthorn builds and develops cybersecurity strategies tailored to individual business
TECH VS TRADITION – WHY IT’S IMPORTANT TO HAVE A BACKUP PLAN FOR YOUR BUSINESS The government has written to chief executives across the country strongly recommending that they should have physical copies of their plans at the ready as a precaution. A recent spate of cyber-hacks has highlighted the chaos that can ensue when hackers take computer systems down. Organisations need to ‘have a plan for how they would continue to operate without their IT, (and rebuild that IT at pace), were an attack to get through,’ said Richard Horne, chief executive
of the National Cyber-Security Centre (NCSC). Firms are being urged to look beyond cyber-security controls toward a strategy known as ‘resilience engineering’, which focuses on building systems that can anticipate, absorb, recover, and adapt, in the event of an attack. Plans should be stored in paper form or offline, the agency suggests, and include information about how teams will communicate without work email and other analogue workarounds.
needs and objectives, offering a wide range of services from vulnerability assessments to penetration tests. Michael Aguilera, Lead Penetration Tester at Razorthorn, advised: “The NCSC’s recommendation to maintain physical copies of contingency plans is sound advice we endorse at Razorthorn. Having a hard copy serves as a vital safety net, ensuring your team has a clear roadmap even if your digital systems become inaccessible. “While many local businesses in Tunbridge Wells might feel removed from the headline-grabbing attacks we see nationally, the reality is that automated threats cast a wide net, affecting organisations regardless of their size or sector. Building resilience doesn’t have to be daunting. It often starts with foundational steps like implementing multi-factor authentication and maintaining offline backups. These simple, constructive measures help you recover quickly and keep your operations running smoothly should the unexpected occur.” Cybersecurity provisions have undoubtedly become a key part of company security systems in recent years, marking a wider shift regarding digital safety concerns. Companies are now realising that the greatest threat to their daily operations may well be invisible, and increasingly difficult to predict. As we head into 2026, organisations will need to focus as much on protecting their digital assets as their physical assets, in order to maintain true security.
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
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What happens to your digital assets after death? David Lea, Partner & Head of Private Client Berry & Lamberts Solicitors
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n today’s world, our lives are increasingly lived online. From email accounts and social media profiles to online banking, cloud storage, digital photos and cryptoassets, our digital footprint is growing larger and more complex every year. These assets can hold significant financial value, but they can also carry deep personal meaning. Despite this, many people overlook their digital presence when planning for the future. Without clear arrangements in place, families and executors can face real challenges when trying to access, manage or close these accounts after someone dies.
What Counts as a Digital Asset?
Digital assets cover a wide range of electronic information stored on devices, servers or online platforms, including: • Email accounts and cloud storage • Social media profiles • Online banking, investment and shopping accounts • Digital media libraries , photos and videos • Cryptoassets
Why Digital Assets Matter in Estate Planning Digital assets are protected by passwords, encryption and multi-factor authentication. Without prior planning, executors or family members may be unable to access them, leading to:
• Creating an inventory of digital assets, listing accounts, login details and access methods. • Nominating a trusted person to manage your digital estate. • Setting out clear intentions such as whether you want accounts closed, transferred or memorialised. • Addressing cryptoassets specifically, ensuring private keys and wallet details are stored safely and passed on appropriately. These instructions can be included in your will and, for lifetime incapacity only, in a Lasting Power of Attorney (LPA). An LPA ends on death, afterwards your executors act.
Access Challenges and Jurisdictional Issues
• Loss of financial value particularly where cryptoassets or online investment accounts are involved.
Many online platforms are global, meaning different legal systems may apply depending on where the data is stored. However, if your nominated person has the correct credentials, they can usually act in accordance with your wishes.
• Difficulty closing accounts which can leave personal data online indefinitely.
How Online Platforms Respond
• Loss of sentimental items such as family photographs or personal messages.
• Inability to manage subscriptions, automatic payments or stored financial information.
Different providers take different approaches to managing accounts after death:
In some cases, families may not even know certain accounts exist, meaning assets can remain undiscovered and inaccessible.
• Facebook and Instagram allow accounts to be ‘memorialised’, preserving content while preventing new activity. Facebook also lets users appoint a legacy contact.
Recording and Managing Your Wishes
• LinkedIn, X and Snapchat do not offer memorialisation, but accounts can usually be closed upon request.
To make things easier for your executors and loved ones, it is wise to take proactive steps during your lifetime. These may include:
• Google, including YouTube, offers an ‘Inactive Account Manager’ tool, allowing users to decide who can access their
accounts after a period of inactivity. These options highlight the importance of taking action in your lifetime to establish preferences.
Planning Your Digital Legacy
Digital estate planning is becoming an essential part of modern life, and taking the time to organise your online footprint can make a significant difference to those you leave behind.
Why Use a Solicitor for Wills and LPAs?
While it is possible to draft a will or LPA yourself, using a solicitor offers several important advantages: • Accuracy and legal validity: A solicitor ensures your documents are correctly drafted, signed and witnessed, reducing the risk of errors that could make them invalid. • Tailored advice: Every person’s circumstances are different. A solicitor can help you structure your will or LPA in a way that reflects your wishes. • Clarity around digital assets: Solicitors understand how to incorporate digital assets into your estate planning, ensuring nothing is overlooked. • Avoiding disputes: Clear, professionally drafted documents reduce the risk of misunderstandings or disagreements among family members. • Security and peace of mind: You can be confident that your wishes are properly recorded and legally enforceable. • Support for executors and attorneys: Solicitors can guide your chosen representatives, helping them carry out their responsibilities smoothly. www.berryandlamberts.co.uk
2026 TECH TRENDS
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Entering into a smart new business era
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Iglu Tech Group CEO Jason Yeomans looks at how AI and automation are becoming the new backbone of business IT...
or years, technology has been the silent engine behind business operations. But as we head into 2026, that engine is getting smarter. Artificial Intelligence (AI) and automation are no longer futuristic concepts; they’re practical tools reshaping how organisations work, compete, and grow. For senior leaders, the question isn’t if these technologies will impact your business, but how quickly you can harness them. The reality is stark: businesses that fail to adapt risk falling behind. Rising costs, talent shortages, and customer expectations for speed and personalisation mean efficiency is no longer optional. AI and automation offer a way forward - not as rivals, but as complementary forces driving operational excellence.
AI vs Automation: What’s the Difference?
It’s easy to lump AI and automation together, but they serve distinct roles. Automation is rules-based. It handles repetitive, predictable tasks—think invoice processing, scheduling, or data entry. It’s about consistency and speed. Iglu specialises in building intelligent workflows that eliminate repetitive tasks and reduce human error. From
Jason Yeomans
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This isn’t theory; it’s happening now. Businesses that integrate AI and automation free up human talent for creativity, strategy, and innovation finance and HR processes to service desk operations, we design automation that integrates seamlessly with your existing systems AI, on the other hand, adds intelligence. It learns, predicts, and adapts. AI can analyse patterns in your sales data, forecast demand, or personalise customer interactions. Where automation executes, AI interprets and decides. At Iglu, we help businesses unlock the full potential of AI by making it practical and secure. From Microsoft Copilot integration to predictive analytics and
intelligent insights, we ensure AI works seamlessly within your Microsoft 365 environment. Our approach focuses on governance, compliance, and optimisation; so AI doesn’t just automate tasks, it transforms decision-making. Together, they create a powerful synergy: automation takes care of the grunt work, while AI provides the brainpower for smarter decisions.
Why This New Approach Matters for Business Leaders
Operational efficiency isn’t just about cutting costs; it’s about resilience and agility. Imagine this scenario:
• Automation sends invoices instantly after a sale. • AI predicts which clients are likely to pay late and recommends proactive credit control measures. Or consider marketing: • Automation schedules social posts across platforms. • AI analyses engagement data and optimises timing for maximum impact.
The Leadership Imperative
For C-suite executives, embracing AI and automation is no longer a technical
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
decision, it’s a strategic one. These technologies influence everything from customer experience to supply chain resilience. Yet many SMEs hesitate, assuming AI is a “big business” tool or fearing complexity. The truth? Cloud-based solutions have levelled the playing field. AI-driven analytics, chatbots, and workflow automation are accessible and scalable. The barrier isn’t technology, it’s mindset. Leaders who act now will gain a competitive edge. Those who delay risk inefficiency, missed opportunities, and even security vulnerabilities as cyber threats grow more sophisticated.
AI Adoption: More Than Just Flicking a Switch
Let’s be real—there’s a lot of noise out there. Loads of businesses claim they’ve ‘gone AI’ because someone had a play with ChatGPT or the IT team bought a Copilot license. But real adoption isn’t just ticking a box or chasing buzzwords. It’s about taking a structured approach: thinking about compliance, governance, and how AI fits into your business DNA. If you just flick the switch and hope for magic, you’ll probably get little more than a fancy chatbot and a confused team. At Iglu, we believe full adoption means making AI work for you—securely, intelligently, and with proper guardrails.
context, predicting needs, and accelerating decisions—giving SMEs smarter processes and a competitive edge without adding headcount. 4.
Choose the Right Partner: Technology alone isn’t enough. You need a partner who understands integration, security, and scalability—a partner like Iglu who can help you build an intelligent ecosystem, not just install tools.
Looking Ahead
That’s how you get real results, not just a shiny new tool gathering digital dust
Practical Steps to Get Started 1.
Audit Your Processes: Identify bottlenecks and repetitive tasks. Where could automation save time?
2.
Start Small: Automate adminheavy workflows first—finance, HR, customer service.
3.
Layer in AI: Embed intelligence into everyday workflows with tools like Microsoft Copilot. Draft reports in seconds, create compelling content, summarise meetings instantly, and generate insights from thousands of documents. AI goes beyond automation—understanding
As we move into 2026, AI and automation won’t be optional—they’ll be the backbone of business IT. They’ll underpin everything from decisionmaking to customer engagement. The winners will be those who see beyond the buzzwords and act decisively. At Iglu, we believe this isn’t just about technology—it’s about transformation. Businesses need partners who can connect people and power possibilities, turning AI and automation into real-world results. The future belongs to the smart, not just the fast. The question is: how soon will you start? Find out more www.iglutech.com Get in touch with us PMS 3155 hello@iglutech.com
Your Business Your Business
Your Property Your Property
C 88 M 35 Y 38 K5
Your Job Your Job
YourFamily Family Your
We’re right by you Your Life Your Life
Helping our clients achieve the results they seek in their professional and personal lives. www.berryandlamberts.co.uk
TUNBRIDGE WELLS 01892 526344
SEVENOAKS 01732 460565
PADDOCK WOOD 01892 833456
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2026 TECH TRENDS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
“Why we’re letting our customers do the talking” tecwork is a local IT and Telecoms company that’s been working on creating new customer video testimonials. Here founder Nick Brandon tells Tunbridge Wells Business Magazine more about the thinking behind this... “Nothing says things better than a customer talking about the impact you have had on their business. What I mean by that is that the only way we can differentiate ourselves from the other IT and Telecoms companies out there, is to deliver something consistently which they simply don’t. And that is the tecwork WOW FACTOR. At every touch point with a customer, we want them to think ‘Wow that was good’! That is what we strive for, and I am certain that we get close to that as much as possible. But rather than us talking about it, I At every touch point with a think it is best to let the customers say it for themselves. And that is why we customer, we want them to have started doing our new videos to sit think ‘Wow that was good’ alongside our 70+ written testimonials. You can watch them on our website which is why we’re now creating and so far we have created four with customer video testimonials more to come.One of our most popular services we provide our customers is helping them get (and stay) protected from Cyber attacks.
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One features three customers who we have helped with IT, Telecoms or both. The other three videos feature each customer in more detail. These include the Loch Group and Rencraft Kitchens here in Tunbridge Wells and Courtney Havers LLP in Tonbridge. There is an old saying The Proof of the Pudding is in the eating and we believe that by creating these customer videos it’s the best proof of our commitment to what we do and to our clients. We will continue to invest in great people to work with us to deliver the WOW FACTOR throughout 2026 and beyond. www.tecwork.co.uk
Imagine not having to worry about Cyber Threats!
We take customers through Cyber Essentials which is a government backed scheme and ensures that an organisation’s technology set up has best practice measures and security controls in place.
Hackers are Advancing, are you ?
In business, hitting a plateau is inevitable. We also offer Cyber Essentials Plus which is a more robust level and includes an audit by external cyber security experts to check that measures have been implemented properly.
Cyber Essentials Accreditation also provides some free cyber insurance as well as use of the Cyber Essentials logo which can help organisations show their customers that they take Cyber Security seriously and can help them win business by differentiating themselves from their competitors.
We can also offer advanced measures where a customer deems it appropriate.
Getting stuck there isn’t.
Lastly, we offer training solutions to help train staff on how to avoid ‘clicking something they shouldn’t’ and reveals which of their staff require the most training and guidance. It’s definitely worth having a chat about so we encourage all organisations to look
into this properly – give us a call for ansurpassing initial chat with£1nomillion obligation. You’ve built an incredible business, in revenue.
But now, growth feels harder. The strategies that got you here aren’t getting you there. As a result, profitability isn’t keeping pace with turnover.
Contact us at helpme@tecwork.co.uk
You’re not just running a business anymore - you’re building an organisation. And that or calleffective us on 01892 578666. requires a new playbook. To develop strategy, you need top-quality insight, www.tecwork.co.uk expertise and experience. That’s where Northern Star can help.
Book your free discovery call now and together we’ll scale your business confidently, efficiently and successfully.
www.northernstargroup.co.uk enquiries@northernstargroup.co.uk
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
More than an MSP. Your Total Technology Partner. Business moves fast. Technology moves faster. That’s why you need more than “just IT support.” At Iglu, we do it all:
✅ Proactive IT Support with a personal touch ✅ Cloud Solutions for seamless projects and happier teams ✅ Digital Transformation that drives growth ✅ Comms & Connectivity that keep you online 24/7 ✅ Analytics that turn data into key decisions ✅ AI & Automation that supercharge efficiency ✅ Industry best Cyber Security for total peace of mind Beyond IT. We deliver transformation, innovation, and results. Partner with Iglu. Let’s make technology work for your business Proudly serving Kent, the South East… and beyond.
CONNECTING PEOPLE, POWERING POSSIBILITIES. hello@iglutech.com www.iglutech.com
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RECRUITMENT SPECIAL
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Reading the signals for tech hiring in 2026
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Roger Wood, founder and director of Jump IT takes the current temperature of the technology recruitment sector and advises on what changes could be made to improve the outlook for the year ahead...
n December 2025, I ran a poll with my LinkedIn network for their hopes, aspirations, and expectations for 2026. The replies included a cross-section of candidates and clients alike. 52% expected a tougher 2026. Only 16% expected a bumper 2026. With the uptake in AI use, extra costs of hiring (increased NI contributions), and employers constantly looking to streamline by outsourcing, I do feel 2026 will be a tighter/tougher year than the last. There is also the undercurrent of possible visa changes affecting a lot of tech jobs. Skills shortages will persist as a defining issue. According to Hays, over 85% of employers have experienced shortages, particularly in specialist areas such as cloud technology and DevOps,
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January to mid-May normally sees an upturn in jobs as new budgets are released contributing to prolonged vacancy times to find sufficiently qualified candidates domestically. That said, we are also seeing that tech salaries have not increased, as a consequence. In 2025 an increase in candidates seeking work, especially those
OUR SUCCESS IS YOUR SUCCESS
in mid to high-level management, with salaries of about £75K being the biggest group of new job seekers. Will this change? Well, January to midMay normally sees an upturn in jobs as new budgets are released. Salaries and benefits are perennial drivers of why someone changes jobs above job satisfaction. Home-based work is also critical to a large chunk of IT/Tech candidates. So, my question is what could change the outlook for the better? The answers include Global stability and lower Employers' NI costs. But these are mostly factors outside the control of the humble individual so let’s watch this space… For more information: Jump IT Call: 01892 616 888 /07855 521 353 LinkedIn: @rogerwood3
JU MP
Are you looking for qualified, suitable staff to work in your business?
Or perhaps you are looking for a new job or need a FREE CV REVIEW or FREE LINKEDIN TIPS to help you in your job search. Either way Jump IT Recruitment can help you.
With over 22 years of success in IT Tech, Marketing and Management Recruitment, we can help you find the right person for your vacancy and help you SAVE TIME and SAVE MONEY.
Based in Tunbridge Wells, we have helped 100s of clients recruit talent across the whole of the UK from Kent, Sussex & London to Cornwall to Scotland. We have expertise across permanent, fixed-term and contract roles. Don’t take unnecessary risks when looking for a recruitment consultancy and call us TODAY!
info@jumpitsolutions.co.uk 01892 616 888 www.jumpitsolutions.co.uk
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
RECRUITMENT SPECIAL
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RECRUITMENT SPECIAL
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
“Why the human element matters more than ever”
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Neil Simmons, Managing Director at TN Recruits reveals what employers want from recruiters in 2026...
s we move into 2026, recruitment is being reshaped by artificial intelligence, automation and social media at pace. CV screening, job advertising and candidate sourcing are increasingly driven by technology. Yet in conversations with employers across Tunbridge Wells and the wider South East, one message is consistent: businesses want recruiters who are present, trusted and human. While AI has its place, employers are growing wary of recruitment processes that feel remote or overly automated. Algorithms can identify keywords, but they cannot fully assess motivation, cultural fit or long-term potential. Online profiles and social media rarely tell the whole story. What employers really want from recruiters in 2026 is face-to-face engagement - or, at the very least, meaningful personal interaction. Video calls are now the minimum expectation.
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The human element that builds trust, reduces risk and delivers better outcomes Clients value recruiters who take time to visit their offices, meet hiring managers and understand how teams operate day to day. Employers also expect recruiters to act as advisors, not just introducers. That means providing honest market
intelligence, mapping skills shortages, managing salary expectations and challenging assumptions when needed. It also means supporting long-term retention by placing people who will thrive, not just accept an offer. Technology should enhance recruitment, not replace judgment. AI can speed up processes and widen reach, but it is the human element that builds trust, reduces risk and delivers better outcomes. As recruitment evolves, agencies that succeed will balance innovation with presence - using digital tools intelligently, while staying visible, accountable and connected to their clients. At TN Recruits, we believe relationships will matter more than ever in 2026 because when hiring decisions are critical, people still want to work with people. That remains our focus. www.tnrecruits.com info@tnrecruits.com 01892 571105
RECRUITMENT SPECIAL
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Do you need flexible pragmatic HR support? Frustrated that HR issues prevent you from focusing on your business?
“HR is all about people, so our approach is always personal.”
If so, then get in touch. T: 01892 300360 info@gfhr.co.uk gfhr.co.uk
FREE SOCIAL MEDIA AUDIT FOR ADVERTISERS It’s concerning to note that while 90% of local businesses depend on social media as part of their marketing success, 43% of small businesses don’t measure their social media ROI*. At JJL Media & Marketing, we understand that SMEs juggle numerous responsibilities, including managing their social media accounts. To help your marketing work harder, we're pleased to offer all current advertisers in the Tunbridge Wells Business Magazine a complimentary Social Media Audit. This free service aims to enhance your online presence and ensure that your social media efforts produce effective, relevant and measurable results. To book your free audit please contact Sophie Blackburn-Waters:
sophie@jjlmedia.co.uk. * 90% of small businesses leverage social media in their marketing strategy – Talkwalker * 43% of small businesses don’t measure their social media ROI – Capsule CRM
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RECRUITMENT SPECIAL
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
A stronger year starts here The experts at TN Recruits take a look at the hiring trends for 2026 – and reveal an interesting shift that no one is talking about but it’s one that every employer will feel. Read on to discover more...
T
he roles employers struggled to fill in 2025 won’t magically get easier in 2026. In fact, the early signs suggest they’ll become more competitive, more time-sensitive and harder to secure without a different approach. This is the year where hiring smarter will matter more than hiring more - and the businesses who adapt first will feel the benefits fastest. The biggest hiring story of 2026 isn’t skill shortages or increased competition; it’s the growing gap between how candidates behave and how employers hire. For the first time in years, the pace and expectations of both groups have drifted out of sync.
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The employers who thrive in 2026 will be those who recognise this shift early and adapt with intention. Candidates are moving faster. Employers are moving slower. And the space between the two is where offers are being lost. This misalignment will be the defining recruitment challenge of 2026 and few businesses are prepared for it. But TN Recruits IS - and this is what we know…
WHAT’S REALLY DRIVING HIRING STRUGGLES
Across Kent, Sussex and Surrey, a clear pattern is emerging: • Candidates expect quick, meaningful communication • They make decisions fast once a role feels right • They value clarity, connection and confidence over lengthy, traditional processes Meanwhile, many employers are still relying on slower, outdated steps: • Multi-stage interviews • Delayed internal approvals • Vague job briefs • Hesitation over making offers This is the gap where top talent disappears - and where strategic adjustments create immediate impact.
Jo Marsden-Strong, TN Recruits Team Manager and Rachel Fisher, Recruitment Consultant, TN Recruits Accounts & Law The employers who thrive in 2026 will be those who recognise this shift early and adapt with intention. TN Recruits is here to help businesses close the gap, strengthen hiring outcomes and start the year with confidence.
TN RECRUITS’ DIVISION-LEVEL EXPERTISE THAT DELIVERS • Accounts & Finance: Detail-driven professionals who bring structure, accuracy and calm to finance teams - from assistants to qualified accountants • TN Recruits Law: Access to emerging talent and experienced legal professionals through regional networks that traditional advertising simply can’t reach • TN Generalist Recruitment: From office support to customer service, sales and administration, we match individuals to businesses where they truly fit — in skill, style and ambition. • Temporary Staffing: Our Temp Division continues to prove the power of agile hiring, placing vetted temps at speed so teams remain productive without disruption.
WHAT EMPLOYERS MUST RETHINK IN 2026 To close the gap and secure stronger outcomes: 1. Replace long processes with meaningful moments.Connection and clarity are what candidates remember. 2. Reduce time from CV to decision. Candidates aren’t impatient — they’re decisive. 3. Choose recruitment partners who understand nuance, not just job specs. Hiring in 2026 requires insight, pace and precision.
HOW TN RECRUITS IS CLOSING THE GAP
Businesses now want more from their recruitment partners than ever: • Insight grounded in real candidate behaviour • Shortlists that feel ready to hire • Guidance to streamline processes • Candidates who align with both culture and pace With 48,000+ pre-vetted candidates and deep relationships across the South East, TN Recruits connects employers with the people they want most, often before those candidates ever reach the open market. GET IN TOUCH: www.tnrecruits.com 01892 571105
Advertorial Feature
RECRUITMENT
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
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ONE INCIDENT AWAY: THE CONSEQUENCES OF UNDERINSURANCE FOR YOUR BUSINESS Running a business requires dedication, hard work, and the ability to adapt to ever-changing market conditions. However, one sometimes overlooked area can have disastrous consequences for business owners: underinsurance. Many businesses, regardless of size, can assume that having basic insurance coverage is enough to protect them from unexpected incidents. Unfortunately, insufficient coverage can leave your business exposed to significant financial loss. Whether it’s property damage, a legal claim, or a cyberattack, the costs of being underinsured could put what you’ve worked so hard for at financial risk.
How NFU Mutual Tunbridge Wells and Flimwell can help protect your business
At NFU Mutual Tunbridge Wells and Flimwell, we understand how critical it is to ensure your business is properly protected. We can help you identify gaps in your cover and provide tailored insurance solutions to help keep your business safe from the unexpected.
At NFU Mutual, we specialise in helping to provide businesses with the right level of insurance to protect them. We understand that business needs change over time, which is why we offer a flexible approach to insurance, so you can adapt your policy as your business grows.
The consequences of underinsurance
Here’s how we can help:
Underinsurance occurs when your business’s insurance cover doesn’t fully meet the cost of potential claims.
• Tailored Insurance Solutions: We get to know your business and its risks, reviewing your cover to help you ensure it protects what matters — from property and stock to liability and future growth.
Here are some of the main risks businesses face when they’re underinsured: • Property Damage: If your property or equipment is damaged, underinsurance may leave you unable to fully replace or repair it, leading to costly gaps. • Business Interruption: In the event of a disruption, underinsurance may result in inadequate compensation for lost income, impacting your cash flow. • Liability Risks: Insufficient liability cover could leave you exposed to significant legal fees and compensation costs following claims for injury or negligence.
• Ongoing Support and Reviews: Your business changes and your insurance should too. We offer regular reviews to help you keep your cover up to date, reflecting your current needs and growth. Being underinsured can expose your business to significant financial risk. NFU Mutual is here to help ensure that your business is fully protected against the unexpected. Don’t wait until it’s too late contact Shaun Joubert at NFU Mutual Tunbridge Wells and Flimwell on 01892 337488 tunbridge_wells@nfumutual.co.uk.
S Joubert & P G Bowring is an appointed representative of The National Farmers Union Mutual Insurance Society Limited (No. 111982).
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FEATURE
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Supporting, promoting and celebrating Tunbridge Wells
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hilst 2025 has not been without its challenges; rising pay and NI contributions for businesses, water issues and supply chain disruption to name but a few, there is a lot to be proud of in Tunbridge Wells. As a town, we bucked the declining high street trend, seeing a 7.6% increase in visitor numbers year on year, compared to –0.4% in the South East and 3.7% increase UK-wide. As we ramp up for another busy year, the BID team have reflected on all that we have achieved in 2025. We saw the launch of a quarterly BID members networking event, giving over 200 attendees an opportunity to discuss key issues collaboratively, and network with peers. We also saw over 120 members complete free training programmes including First Aid and Allergen Awareness. Following feedback, we also developed a recommended suppliers directory, with BID members recommending possible contractors to fellow members, as well as a marketing handbook with useful contacts and advice. Our enhancement projects saw the completion of the High Street pedestrian decking project and the Calverley Precinct & Fiveways project to improve paving, seating, lighting and planting got underway. Additionally a further four ‘cabinets of curiosity’ were created from redeployed utility boxes. Our environmental commitments continued. After the launch of the all-inone recycling zero waste box initiative from TerraCycle, we have also created a location tour on the RTW Love Local App of all the places you can recycle items across town. The BID also arranged the first ‘TW Spring Clean’ (part of the Great British Spring Clean) in 2025 seeing 154
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Over the last seven years, the BID has given over 90 grants totalling £250,000 people give 500+ hours, collecting 150 bags of rubbish, and we are now keen to hear from individuals and businesses interested in playing their part this year on 27-28 March. To sign up for a slot, please visit https://bit.ly/TWSpringClean26. We supported the town with additional security patrols in the Easter, Summer and Christmas holidays, and we have seen a record number of BID members requesting SafeTown radios this year, all of which has helped see a decrease in crime and anti-social behaviour issues from 65/1,000 people to 58/1,000 people (UK average is 74/1,000) and led to Tunbridge Wells featuring in the Anubis 2025 report as one of the top ten safest places to live and work in the UK(1). Throughout the year we ran promotions to encourage tourists to discover Tunbridge Wells. The railway station
Concept image for 5 Ways as part of Calverley Road Upgrade project Source: (1) www.anubis-security.com/anubis-the-10-safest-areas-to-live-work-in-the-uk-2025/
advertising campaign covering London and selected home counties reached 10.28 million people and the national and regional (Kent & Sussex) radio campaign reached 1.3 million. We targeted over 270,000 overseas tourists and tour operators to visit Tunbridge Wells. In addition, we ran campaigns reaching 750,000 residents and local tourists encouraging them to ‘support local’. The BID organised events to increase footfall into the town and provide entertainment for visitors, residents and local workers. Our successful Wimbledon finals ‘Fanzone’ weekend ran again, bolstered by ‘Filmzone’ the day before, with thousands enjoying the big screen on a perfect summer’s weekend in Calverley Grounds. Our free family trails have grown in popularity with over 3,000 families completing the Easter, Halloween and Christmas. And, more recently, our ‘Joy to the Wells’ Christmas events, which saw over 60,000 people in the town on our Kick off launch day, over 4,000 tickets bought for the Rudolph Runner train and contributed to a record 690,000+ people visiting the town from 8 - 31 December. The BID also supports local event organisers. Over the last seven years, we have given over 90 grants totalling £250,000, as well as loaning equipment, and supporting with promotion. The 2026 grant window is now open until 31st March, and BID members interested in applying should email Grace at projectofficer@rtwtogether.com. So here’s to a successful, enjoyable 2026. Feel free to get in touch directly with any ideas, questions or feedback at biddirector@rtwtogether.com or pop in to our office at 52 High Street. www.rtwtogether.com
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
FEATURE
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“The skills and experience you get from volunteering are really valuable” For this month’s Community Heroes feature, Sarah Raine caught up with Neil Paterson, who volunteers as manager of the gardening team at West Kent MIND Let’s start by you telling us a little about your connection to West Kent I moved to Sevenoaks from West Wittering (on the UK south coast) in the mid-1980s. I previously worked in financial IT in the city, but left the corporate world in 2007. Since then, I have been gardening, sailing, providing carer support to family and volunteering at West Kent Mind. As a keen sailor, I also regularly collect for the Sevenoaks & District branch of the RNLI. For those who don’t know West Kent Mind, can you tell them a little about the charity? West Kent Mind is a local mental health charity that is part of the national Mind group. We’re here to make sure anyone with a mental health problem in Sevenoaks, Tonbridge & Malling and Tunbridge Wells districts has somewhere to turn for advice and support. We support both children and adults, through uplifting Wellbeing Groups (like art or creative groups), individual counselling and practical everyday help. The charity offers a range of free, low-cost, as well as paid services like our Fast-track counselling, when waiting isn’t an option.
How long have you been a volunteer? I have been volunteering for over 15 years. My brother-in-law was the Lead Counsellor and IT Manager and introduced me to the organisation. He knew they were starting a gardening group and that’s how my involvement began. I am privileged to work alongside fellow volunteers and clients to keep the garden maintained and grow produce. As volunteers, we don’t know the details of clients’ circumstances, which means we meet as equals. What inspired you to volunteer your time? I think it’s good for people to give their time to help others, if they are able to. For me, it has been a pleasure to meet a rich mix of people, support them and make a difference to the garden. There is a sense of accomplishment when we work together, achieving varying goals, projects
Neil (far left) and other volunteers complete new garden pergola and tasks. When we sit, cup of tea in hand, having a chat on the terrace looking down onto the garden it is rewarding. Tell us about some of the awards the garden has won over the years… I am proud of this! Highlights include a Kent Wildlife Trust Gold award and best Community Garden. We also won the Sevenoaks in Bloom Community Garden several years running too. I was also pleased to receive a Special Recognition Award at our end-of-year celebration in December 2025 for my services to the charity. Why is working in nature so good for mental health? It has become well known that spending time outside in nature can enhance mood, reduce stress and help alleviate symptoms of anxiety and depression. Being outside is a calming environment. You are not enclosed, but in the open air working side by side. For instance, the difference in that dynamic can make talking to each other easier. Can anyone volunteer as a gardener at West Kent Mind? Absolutely! People can be as hands on as they wish. You don’t have to be RHS qualified or even to have gardened before. Over the years we have greatly benefited from all sorts of experience and expertise. You may wish to quietly do something on your own or join in with others. Even if it is to sit on the terrace for a drink and a chat our approach is flexible.
Do you find clients still return to the garden post their counselling? Yes. I am proud that we have clients who continue to support the garden long after they stop receiving counselling support. For others, we know that when they stop coming, they are at a better place in their lives, and that feels good too. Why do you think volunteering matters so much in our community? I think it’s good to do something that helps others, that might not be available to them due to all sorts of constraints that are ultimately financial. It is also interesting to do something different. Something you may not ordinarily think of doing. And what about the benefits of doing so? The skills and experience you get from volunteering are really valuable. It would be very interesting to see a sort of ‘volunteering conscription’ offered by any government. Those at a particular stage in their life could gain work experience, meet different people, deal with varied situations, learn communication and team skills. It could broaden horizons, open minds and integrate people into their communities in a different way. It has been one of the most fulfilling contributions I have been able to make. For me, is has given life a different perspective. To find out more about West Kent Mind’s services, volunteering opportunities or ways you can support the charity visit www.westkentmind.org.uk.
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COUNCIL NEWS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Meet, gather and connect Visit Tunbridge Wells tells us about the fantastic meeting spaces and corporate away days businesses of all sizes can avail of in and around Tunbridge Wells... ROYAL TUNBRIDGE WELLS is a great place to meet, work and host thanks to its lively town centre and thriving hospitality sector. For businesses looking to rent a space, whether it’s for meetings, events, or team-building activities, there’s something local to choose from. Visit Tunbridge Wells has rounded up the best places for businesses to meet, host events or enjoy an away day without having to travel far…
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Tunbridge Wells is a great place to network thanks to its lively town centre and thriving hospitality sector The Best Meeting Rooms
When it comes to hiring a space to host larger meetings, there are plenty of options across the town. At Tunbridge Wells Town Hall, Town Sq
offers spaces from two up to 120 people. It’s conveniently located near the station and offers a café and catering facilities, too. Another central location, The Amelia Scott is a unique place to gather. With spaces of up to 40 available to hire among the museum, art gallery and exhibition spaces, there’s plenty to discover during
breaks. Regus Pluto House is a perfect location to simply and conveniently organise a small meeting. There are diverse spaces for groups of up to 10 available to book flexibly and affordably. Pluto House also offers bookable office space and coworking options.
Paint-less dent removal Paint correction / protection Windscreen chip repairs Lease & PCP return inspection / repairs Company car / fleet return Environmentally friendly repairs Fast & efficient service Free estimates Caring for our future and a greener planet Dent Rewind Ltd | North Farm Road | Tunbridge Wells | TN2 3DP 01892 523 766 | info@dentrewind.com | www.dentrewind.com
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Conference and Event Venues
Looking for a larger scale conference or event space? Then the Spa Hotel, just a stone’s throw from the town centre, can host up to 300 people in its array of conference facilities. With state-ofthe-art facilities, an on-site spa and restaurant, it’s the ideal place to meet.
Adventure-Filled Away Days
The West Kent Shooting School offers a memorable day out for teams. With enthusiastic instructors, in-house food, and room hire for groups of various sizes, this is another great place for a corporate day out. Another fun spot for a corporate away day is going to the Tunbridge Wells Curling Club. Full facility hire is available, which includes the ice rink, lounge, bar and catering. Combine them all for a great team-building activity on the outskirts of Royal Tunbridge Wells. When it comes to venue hire for businesses, there’s no need to travel far. Tunbridge Wells has plenty of options for meetings of all size. Find out more here: https://visittunbridgewells.com/ corporate-events-in-tunbridge-wells/ Visit Tunbridge Wells is keen to support the meetings and events businesses across Royal Tunbridge Wells. If you’d like to showcase your business, email visit@tunbridgewells.gov.uk with details of your venue.
Sweet Charity Tunbridge Wells Borough Council is inviting applications for Community Support Fund DO YOU KNOW a local charity or group working to support residents who are still feeling the impact of the cost of living crisis? Would they benefit from a one-off grant to help their work? The council has put £100,000 into a Community Support Fund and is now inviting applications for grants of between £14,000 and £20,000 for community support projects. “We intend to provide between five and seven one-off grants to help groups delivering support to residents, or for capital projects which will allow them to make their existing service provision more financially sustainable. Because we cannot administer a lot of smaller grants we recommend that small groups work together or with large organisations to make a joint application.” To check what you need to do to apply, please read the full details on the Community Support Fund webpage. The closing date for applications to the Community Support Fund is midday on Wednesday 21 January 2026.
COUNCIL NEWS
Consequences Consequences of of Complacency Complacency
It has recently been revealed that It has revealed the recently Swiss barbeen where a New that Year’s the Swiss bar whereclaimed a New 40 Year’s Eve fire tragically Eve tragically claimedfire 40 risk livesfire had not undergone lives had notfor undergone risk inspections five years.fire This inspections for five years. This devastating incident has shocked devastating across incidentEurope has shocked communities and communities acrossreminder Europe and serves as a powerful of the servesfatal as aconsequences powerful reminder potentially of of the potentially fatal consequences complacency when it comes to health andofsafety. complacency when it comes health regular and safety. Fires can spread rapidly, andtowithout Fires can spread and without regular inspections, faultsrapidly, in electrical systems, blocked inspections, faults in electricalalarms systems, escape routes or inadequate canblocked go escape routes inadequate unnoticed until or it is too late. alarms can go unnoticed is too late. and routine health Regular fireuntil risk itassessments Regular firechecks risk assessments and health and safety are essential forroutine identifying and safety checks are essential for identifying hazards early, ensuring emergency procedures hazards early,and ensuring emergency procedures are effective confirming that staff are properly are effective and confirming staffmeasures are properly trained to respond in a crisis.that These are trained to respond in a crisis. These measures are not simply a box-ticking exercise; they play a critical not simply a box-ticking exercise; theyproperty play a critical role in safeguarding lives, protecting and role in safeguarding lives, protecting property and maintaining public trust. maintaining public trust. At Forrest Group, we support organisations with At Forrest hands-on Group, weHealth support organisations practical, & Safety serviceswith practical, hands-on Health & Safety services tailored to their specific environments. Our expertise tailored to their specific environments. Our expertise includes comprehensive fire risk assessments, includes comprehensive fire risk assessments, general health and safety audits, detailed risk general healthand andongoing safety audits, detailed assessments consultancy. Byrisk working assessments and ongoing consultancy. By working closely with our clients, we help them understand closely with our clients, we their help legal themobligations understandand their responsibilities, meet their responsibilities, meet their legal obligations implement systems that genuinely reduce risk. and implement systems genuinely reduceisn’t risk. Proactive health andthat safety management Proactive and safety management isn’t just about health compliance with regulations. It is about just abouta compliance with regulations. It is about creating culture where safety is embedded into creating aoperations, culture where safety is protected embeddedatinto everyday people feel everyday operations,tragedies people feel work and avoidable areprotected preventedatbefore workhappen. and avoidable tragedies are prevented before they they happen.
01892 726060 or 01892 726060 or sophie@theforrestgroup.co.uk. sophie@theforrestgroup.co.uk.
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LEGAL NEWS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Promotions and appointments announced at Thomson Snell & Passmore LAW firm Thomson Snell & Passmore has made 13 promotions and appointments from across its departments. These are in addition to the 14 promotions and appointments made in June 2025 and further demonstrate the firm’s commitment to nurturing talent and providing rewarding career opportunities. Those appointed as newly qualified Solicitors are currently Trainee Solicitors with the firm.
“It is always rewarding to be able to celebrate the career development of our people” Joanna Pratt, Senior Partner at Thomson Snell & Passmore comments: “It is always rewarding to be able to celebrate the career development of our people. On behalf of everyone at Thomson Snell & Passmore, I offer my warmest congratulations to all on these welldeserved appointments and promotions.” The promotions with effect from January 1 are: SENIOR ASSOCIATE Rachel Mayston: Estates, Tax & Succession – Wills, Estate & Tax Planning ASSOCIATE Harry Roffey: Corporate & Commercial
Jack Pavey: Corporate & Commercial Rachel Macmillan: Corporate & Commercial Neha Iqbal: Estates, Tax & Succession – Wills, Estate & Tax Planning Olivia Grainge: Real Estate Grace Baker: Residential Property & Conveyancing
Newly Qualified Solicitors with effect from March 2 are:
New appointment with effect from January 1:
Priya Dhoot: Real Estate
PARALEGAL Shannon Wyna: Estates, Tax & Succession - Probate
Millie Wood: Dispute Resolution – Will, Trust & Estate Disputes Athene Charlton: Corporate & Commercial Alex Smart: Estates, Tax & Succession – Wills, Estate & Tax Planning Phoebe Ellis: Family ts-p.co.uk
A taxing situation courtesy of Autumn Statement announcement HEAD of Thackray Williams’ Private Client Department, Elliot Lewis, had a whirlwind few days at the end of last year explaining to the listeners and readers of the BBC and The Telegraph how Inheritance Tax changes mean the firm is expecting a growing number of older clients to say ‘I do’ in 2026. In Rachel Reeves’ first Budget in 2024, she announced that pension pots would be brought into the Inheritance Tax (IHT) net from April 2027. Crucially, those who are either married or in a civil partnership will continue to benefit from spousal exemption, meaning the entire estate can be passed to the surviving spouse tax free. Unmarried couples do not have this benefit – even if they have lived together for years. This has changed the conversations that Thackray Williams’ Private Wealth Department is having with older unmarried clients as to whether tying the knot or entering a civil partnership is a
Elliot Lewis
solution that feels right for them. As Elliot told BBC Breakfast: "It's had a huge impact in practice. The statistics bear out that older couples are an increasingly large proportion of people that are actually getting married more than ever - this is only going to supercharge that. The conversations that we're having with people at the moment suggest that for a lot of our clients it is a serious consideration. The benefit is you get spouse exemption; any assets that pass between the couple - either marriage or civil partnership - you get
Inheritance Tax free." Elliot also featured on the same day on BBC Radio 4’s Money Box Live, where he explained that the changes are likely to increase the number of older couples getting married: “It’s an option for most clients. It has been for a while, but if you think about it, adding potentially hundreds of thousands of pounds of pension assets into a taxable estate clearly is going to cause more people a bigger tax problem.” And as Elliot explained in The Telegraph: “Unmarried couples... may suddenly find themselves within the scope of Inheritance Tax, which in turn will impact the retirement finances of the surviving partner.” Thackray Williams’ Family Law Department is advising on how pre-nups and revised Wills can provide solutions to protect the respective assets and children of both bride and groom. thackraywilliams.com
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
LEGAL NEWS
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Local law firm celebrates Specialist STEP and Lifetime Lawyer accreditations AS part of their Private Client team, Berry & Lamberts Solicitors have two of the most respected professional accreditations in the field of wills, estate planning and support for vulnerable clients: STEP (Society of Trust and Estate Practitioners) membership and Accredited Lifetime Lawyer status. “These qualifications place our solicitors among a select group of practitioners nationally who have undertaken significant additional training, assessment and ongoing professional development on top of their daytoday legal work,” explains a spokesperson for the firm. For clients, this means access to some of the highest levels of expertise available in inheritance, succession planning and the legal support of older or vulnerable individuals.
WHAT STEP ACCREDITATION MEANS FOR CLIENTS
Full STEP members, known as TEPs (Trust and Estate Practitioners), are recognised internationally as experts in drafting wills and trusts, administering estates, advising on taxefficient planning and supporting families with complex or crossborder affairs. David Lea, Partner and Head of the Private Client team and Emma Houghton, Partner, are both TEPs with Solicitor, Charmaine Feagan, starting
LEGAL EAGLES: Pictured left to right are David Lea, Partner and Head of Private Client, Emma Houghton, Partner and Iain Reed, Solicitor. her diploma this month. TEPs must meet rigorous qualification standards and commit to ongoing training to ensure they remain up to date with the latest legal and regulatory developments, as well as following a strict Code of Professional Conduct, giving clients confidence in their integrity, professionalism and technical skill.
WHAT AN ACCREDITED LIFETIME LAWYER OFFERS
Accredited Lifetime Lawyers are members of the Association of Lifetime Lawyers and are regarded as the gold standard for supporting older and vulnerable people with legal matters. Lifetime Lawyers are trained to work sensitively with individuals who may be living with dementia, Parkinson’s, sensory impairments, mobility challenges or
other vulnerabilities. They are skilled in recognising signs of neglect or abuse and in adapting their communication and approach to ensure every client receives compassionate support. Berry & Lamberts Partner, Emma Houghton and Solicitor, Iain Reed, are both accredited Lifetime Lawyers and can advise on a wide range of matters including wills, Lasting Powers of Attorney, trusts, probate, paying for care, NHS Continuing Healthcare, Court of Protection applications and safeguarding concerns. The spokesperson adds: “By achieving both STEP and Lifetime Lawyer accreditation, our solicitors have demonstrated exceptional dedication to their profession and to the clients they serve.” berryandlamberts.co.uk
A second premises in Tunbridge Wells now open for JE Bennett Law JE BENNETT LAW have opened their new office in The Pantiles. With a head office located nearby in Linden Close, the new office at 27 The Pantiles brings the firm to a location with more visibility and footfall whilst providing additional space for their continued expansion. Senior Partner Richard Shearing explains: “Since moving to Tunbridge Wells three years ago, the firm has continued to grow and we’ve been looking for additional premises. The Pantiles is perfect for us, providing extra office space for the team, just a short walk from our head office. “It’s also ideal as an opportunity to make our firm more visible to the Tunbridge Wells community, courtesy of the footfall of the location. In addition to our specialism in Court of Protection we have a flourishing private client business providing Wills, Powers of Attorney,
Estate Administration and Trusts. The Pantiles is perfect for those who wish to drop by and discuss their requirements." To celebrate the launch of the new office, JE Bennett Law are offering a free 30 minute Will review. Changing life
“To celebrate our new Pantiles’ office we are offering a free 30-minute Will review” circumstances can outdate many Wills. The JE Bennett Law team can advise clients on whether their will needs updating and how best to do it. The offer runs until the 27/02/2026. Contact JE Bennett Law on 01892 487746 or visit jebennettlaw. co.uk/will-review
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Serving up top tips for online success Founder of The Gourmet Collective and Royal Tunbridge Wells Media Group member, Cressida Ward discusses why January is the moment to show up online
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s we enter the beginning of 2026, many food and drink businesses in Tunbridge Wells are feeling a little bruised. The water shortage last month caused real disruption - several incredible venues had to close entirely for days, and now we’re straight into the post-Christmas quiet spell. January footfall traditionally dips, and with belts tightening after the festivities, pubs, cafés and restaurants can understandably feel anxious. It may be a good idea to see this quieter period not as a setback, but as a strategic opportunity. When customers aren’t walking through the door, showing up consistently on social media becomes even more important. Think of it as keeping the lights on digitally and reminding your audience why your business is worth visiting when they are ready to spend again.
Here are a few suggestions that might help: 1. Tap into seasonal conversations January is full of ready-made content themes. Veganuary, Dry January and new wellness habits provide hooks for menu specials, mocktail spotlights or behindthe-scenes prep videos. Even a short reel showing how you make a plant-based dish can spark curiosity. Light humour works well here, sharing relatable moments like missing cheese already helps position your business as friendly and human. 2. Collaborate locally Partnerships can extend your reach at very little cost. A pub might consider teaming up with a local pizzeria to run a pop-up, allowing guests to order pizzas directly to the bar. Or imagine a cheese
3. Post with purpose It’s tempting to post sporadically when things feel quiet, but timing and consistency really matter. A gentle rhythm (perhaps 3 to 4 posts per week) keeps you visible without overwhelming your customers. Posting in the early evening, when people are scrolling after work, might help boost engagement. A content plan with clear messaging makes the process smoother and helps avoid lastminute stress.
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It may be a good idea to see this quieter period not as a setback, but as a strategic opportunity. When customers aren’t walking through the door, showing up consistently on social media becomes even more important shop collaborating with a Tunbridge Wells wine bar for a tasting night. Both businesses benefit from shared audiences and increased footfall, and this type of content performs strongly online. Posting teaser clips, shared stories and a joint event hashtag could spark excitement across both communities.
At The Gourmet Collective, we work with local businesses to create innovative, strategic social media content that engages audiences and drives real-world results. We also support with events and PR across Tunbridge Wells, connecting food and drink businesses to the community they serve. If you’d like advice or help building a January strategy that keeps customers thinking of you, we are always happy to chat. Find out more here: Instagram: @gourmetcress www.rtwmg.com
About Cressida Ward, founder of the Gourmet Collective Cressida Ward brings more than 16 years’ experience in media, digital strategy and commercial partnerships to the local food and drink scene. After a career in leading media and adtech organisations, she combined her expertise with her lifelong passion for food and photography to launch The Gourmet Collective. Her agency focuses on helping hospitality businesses create engaging content; manage social media; build strategic campaigns; and develop
collaborations and events that drive footfall and bookings. Based near Tunbridge Wells, Cressida champions the local food community and loves supporting venues as they connect with customers in meaningful, measurable ways.
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
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Building wealth starts with purpose not the money chase
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The strongest connections come here’s a lot of noise around when you engage with people you’re connections in business, genuinely interested in. Learn what especially online. Social they do, ask questions, and media has made it understand their values. Often, easier than ever to reach people, it’s the human relationship that but it has also made things feel naturally leads to business transactional, rushed, and at times, being exchanged, not the other uncomfortable. That isn’t connection, way around. it’s performance. Offline connection matters Real connection, whether just as much. Networking is on online or in person, comes from the rise again for good reason genuine interest in the other - here’s something powerful person. Not what they can give you or whether they might rey about being in the same room. i A Conversations flow differently, become a client, but curiosity Dee trust is built faster, and you get to about who they are, what they know someone beyond a profile picture do, and how they see the world. As or polished bio. business owners, we can forget that the Referrals also require care and integrity. human side of business is not a ‘nice to Recommending someone just to be seen know’. It’s the foundation of everything. as helpful can damage your reputation, Online platforms can be powerful places because your name sits in the middle to connect when used with integrity. of every referral you make, so take the A thoughtful comment or a genuine time to really know someone and, where message, sparked by interest rather possible, use their services so your than intent, can open doors you never recommendation is honest and grounded knew existed. When your mind is focused in experience. purely on what you might gain, it’s almost Most importantly, connection isn’t impossible to show up as your authentic about competition - community matters. self, and people sense that. TH
Connecting with people who do similar work to you can be very powerful. You can learn, grow, collaborate, and challenge each other – there’s room for all of us. Here are five ways to truly connect with another business owner or entrepreneur: • Lead with curiosity, not agenda. Ask questions and listen properly, without steering every conversation towards a sale. • Engage consistently. Real relationships are built over time through thoughtful interaction. • Be human first. Talk about life, values, and experiences, not just business wins. • Choose alignment over numbers. Connect with people who share similar values and ways of working. • Protect your integrity. Only recommend people you genuinely trust and would confidently stand behind. When connection is real, business becomes a natural extension of a relationship, not a forced outcome. That’s where trust grows, opportunities expand, and community thrives.
www.deeairey.com
Why burnout is also a nutritional issue, not just a workload problem Burnout is often framed as a personal failing. A lack of resilience. Poor boundaries. Not enough self-care. But from a biological perspective, burnout is something very different. It is a physiological state and nutrition plays a far greater role in it than we often realise. When pressure becomes chronic, the body shifts into survival mode. Stress hormones rise, digestion slows, appetite cues become unreliable, and energy fluctuates. In this state, even the most motivated, capable people struggle to think clearly, regulate their emotions, or sustain focus. This is not a discipline problem. It is a biological response to prolonged demand. From a nutritional point of view, chronic stress has real consequences. Irregular eating patterns, skipped meals, and
reliance on caffeine or sugar destabilise blood sugar, leading to energy crashes, irritability, and brain fog. At the same time, digestion becomes less efficient, meaning the body struggles to absorb the nutrients it needs to recover and regulate itself. Providing access to “healthy food” alone does not solve this. Eating is not just a nutritional act, it is a behaviour, shaped by time pressure, emotional load, routine, and environment. When meetings run back-to-back, lunch becomes optional. When stress is high, appetite signals are overridden. When the nervous system is constantly alert, the body simply isn’t in the right state to digest, absorb, and restore. Supporting energy and resilience isn’t about perfection or restrictive rules. It’s about creating conditions where consistent nourishment is possible. Predictable
Contact details: Vesela Drews, Certified Holistic Nutritionist & Alignment-based vinyasa yoga teacher Email: hello@platefulnutrition.co Website: www.platefulnutrition.co LinkedIn: www.linkedin.com/in/vesela-savova-drews-plateful-nutrition/
breaks, realistic expectations, and a culture that recognises human needs all influence how - and whether people eat. From a physiological perspective, consistency matters more than optimisation. Regular meals support stable energy, clearer thinking, and emotional regulation. Calm states support digestion, which in turn supports focus and resilience. Burnout is not a sign that people are failing. It is often a sign that the system is asking too much for too long. When we consider nutrition as a science and eating as a behaviour, supporting people at work becomes practical and achievable. I guide teams and leaders to embed sustainable, nourishing habits into their days with tools that are evidence-led, intuitive, and human.
Plateful Nutrition NOURISHING WORKPLACES BODY, MIND AND MOOD
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FEATURE
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
“Trinity is about engaging, entertaining and inspiring” Jacqui Green, CEO of Trinity Theatre, reveals to Eileen Leahy the key goals she and her team are aiming to achieve in 2026 for the much-loved cultural centre As it’s the start of a new year, can you please tell us what Trinity’s chief artistic aims are for 2026? Our chief artistic aims are to continue to develop our audiences and drive awareness of what Trinity does and the amazing programme we have. We have some big-name comedians, amazing live music, live and screened film, theatre, contemporary dance, as well as our wonderful youth theatre and local company Trinity Theatre Club (TTC). We also have some wonderful artists who will be exhibiting in our gallery this coming year. And what about your chief charitable aims for the new year? These remain the same and, in a nutshell, it’s about engaging, entertaining and inspiring through the arts in all forms. We are fortunate to inhabit a remarkable building and Clocktower, which adds a heritage attraction and a warm and welcoming café and bar for local community groups to the list.
Our Encore programme runs play script reading, Silver Swans dance, movers and singing on weekdays, and we deliver the programme in care homes too. We also host U3A groups, adult education classes, myriad adult art groups, and for younger audiences we run Story Time weekly on our stage.
Would you say your demographic has changed over the years as you endeavour to put on more variety as a theatre and community space? We have been working hard on developing our audience across the broad demographic we have in Tunbridge Wells. That could be new people to town, young families, first-time parents, and music and comedy lovers. We are delighted to see a higher percentage of first-time ticket buyers, higher overall occupancies, as well as sold-out Christmas shows. Growing audiences and, in turn, earned income help us have confidence going into 2026.
At the other end of our generational range is our creative engagement programme. We run this in schools across the region, including primary, SEND and secondary schools. This may be via specific programmes like Speech Bubbles, helping Reception and Year 1 children with their confidence and communication skills, or a specific set of workshops, often culminating in a show. A highlight this year was Alice in Wonderland, performed by the leavers at Oakley School, Tonbridge. We are privileged to have over 150 volunteers who give so generously of their time and, in turn, Trinity provides them with a meeting place of likeminded people, and they develop good friendships as a by-product.
What other plans are in the pipeline for Trinity in 2026? We have a big job to do to keep the Grade 2* listed building in good shape. That is the neverending shopping list and most JACQUI of the parts are not available GREEN on Amazon! We rely heavily on donations and local community and Would you say that Trinity has turned corporate support. Anyone interested a corner financially since it faced in supporting us, via time or money, my possible closure a few years ago? door is always open for a chat. Well, the finances of a charity are never that healthy, but our main aim is to How important has it been for you deliver more through our community as a venue to bring in a lot of your engagement whilst receiving less public performances, such as your Christmas funding. We will continue to seek financial one, in-house? support from multiple sources, but it We are passionate about shouting is proving increasingly difficult as all about the arts and creative careers. For charities compete for an increasingly us, it is a natural fit to have local resting small amount of public funding. actors, actors in training, freelancers and
young people from the wider catchment area have a stage to shine on. We are so fortunate that excellent backstage experts are in our network too. Delivering our Nativity! The Musical Christmas show from the region around us truly is the icing on the cake. The level of engagement from the audience is so different with a local cast. We have had so many lovely comments from children and parents about the whole experience. Community engagement plays a huge part in the life of Trinity. Which groups benefit from your support? Our Trinity family is multi-generational.
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
What audiences can look forward to at Trinity Theatre in 2026 • Theatrical and dance highlights include the Reduced Shakespeare Company with The Complete Works of Shakespeare (abridged), 1984, Biff to the Future, and Eliot Smith Dance with an evocative performance called Poppy • A continued line-up of top names from the UK comedy circuit including Cally Beaton, Milton Jones, John Kearns, Michael Spicer and Gary Delaney • Adult Classes including Musical Theatre Fitness • More regular family events after successful programming tests in 2025 including Baby Broadway, Bring Your Own Baby and Comedy Club 4 Kids • The reopening of the Clocktower from April for the summer season • Plenty of incredible creatives to catch in the art gallery • Involvement with TW Lit Fest.
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The Quiet Revolution in Motoring Motoring has long celebrated the loud and the bold ~ powerful engines, the smell of burnt fuel, sharp styling, showroom shine. Yet the real revolution in today’s automotive world is far quieter and far more practical. Drivers are keeping cars longer, resale values matter more, and sustainability now influences everyday decisions. In this climate, maintaining a vehicle’s condition is just as important as upgrading to a new one. Small dents and dings may seem minor, but they chip away at pride, value, and enjoyment. This is where paintless dent removal comes into its own. Dent Rewind Ltd specialise in restoring bodywork without paint, fillers, or replacement panels. Using precision tools and expert techniques, dents are carefully massaged out from behind the panel, preserving the original factory finish. The benefits are clear: faster repairs, lower costs, no colour mismatch, and no unnecessary waste. For motorists, it’s a smarter solution that avoids insurance claims and keeps cars looking their best.
Are you still keen to attract more corporate support and if so, how can people get involved? Put simply, we could not do what we do without our corporate partners. We lost all local government funding in 2023 and our partners really stepped up to help, not only with regular support via our corporate memberships scheme, which gives some benefits in return, but also crowdfunding to replace our heating system. They are the lifeblood of Trinity and really integrated. We see them as an extension of our small team. We are always keen to talk to new partners and Sara Rice, our Corporate Partnership Manager, would love to hear from you. However, we are also a town centre venue with a 280-seat raked theatre, a wonderful café and bar, and state-of-the-art technology. We are hired for AGMs, conferences, awards events, and more. In what ways are you adapting to changing audience behaviours, including digital engagement or alternative performance formats? We are acutely aware that we are competing for two key shares: share of time and share of purse. The former is critically down to our artistic programme adapting and flexing to evolving demands and trends. Jason Lower, Creative Director and Deputy CEO, is constantly reviewing the latest comedy, live shows and music acts, and Hugh Brown, our cinema programmer, actually takes a week off to attend London Cinema Week and identify likely award winners. We are proud to be independent and small enough to be fleet of foot and able to adapt. In terms of share of purse, we compete by ensuring we are excellent value for money. trinitytheatre.net
In an era of high-tech vehicles, paintless dent removal is a reminder that true craftsmanship still matters. Dent Rewind Ltd represents this modern approach to motoring care ~ quietly fixing life’s little mishaps and proving that sometimes, the best innovations don’t shout at all. If you are lucky enough to have an old classic tucked away to enjoy in the summer or just want to preserve your latest investment, give us a call and one of our friendly team will be happy to assist you.
Happy New Year and have a great 2026!
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After Hours Where to wind down in the Wells
TABLE TALK
Essence at The Pantiles reveals its culinary menu for 2026
EXOTIC TASTE
How to transform your garden into a Japanese oasis of calm
SAY CHEERS
James Viner on why white wines aren't just for summer sipping
MAKING MOVES Our property experts discuss why now is the time to invest
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FOOD & DRINK
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Time to savour something special In their first column for 2026 the team at Essence at The Pantiles reveal their plans for the year ahead which includes the return of their weekday dinner set menu and a series of exciting culinary collaborations
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richness and royal heritage, is the perfect place to begin. The response from our guests is always overwhelming. There is something truly special about watching diners discover flavours they may never have encountered before, or reconnect with dishes that evoke memories of home. And we’re only just getting started…
anuary always arrives with a familiar rhythm. After weeks of festive indulgence, rich food, celebratory drinks, late nights, and generous helpings of everything we love, many of us feel the pull toward a fresh start. It’s a month that nudges us to reset, to think a little more carefully about our wellbeing, and, quite understandably, to keep a closer eye on our spending. At Essence at The Pantiles, we embrace this seasonal shift wholeheartedly. It’s a time of renewal not just for our guests, but for us as a team and as a culinary destination. That’s why we’re delighted to bring back one of our most popular offerings: the Weekday Dinner Set menu. From Sunday to Wednesday, guests can enjoy two courses for £32.95 or three courses for £36.95, a thoughtful, great value option
Images: Key & Quill
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designed for those who want to continue enjoying our vibrant panIndian cuisine without feeling like they’re overindulging. Each dish is crafted with the same passion, precision, and creativity that define our à la carte menu, but with a lighter touch and a price that makes dining out feel accessible again after the festive season. It’s our way of saying that delicious, highquality food should be something you can enjoy all year round, not just on special occasions. January is also a time when many businesses begin setting their goals for the year ahead. We’ve seen a growing number of companies approach us to hire our private dining space, not just for celebrations, but for strategy sessions, team meetings, and onetoone goalsetting conversations. Our private dining area doubles as a discreet, comfortable conference space, offering everything teams need to focus, plan, and connect. There’s something about stepping away from the office and into a warm, welcoming environment that
As we step into the year ahead, our commitment remains the same: to offer exceptional food, warm hospitality, and memorable experiences for every guest
encourages clearer thinking and more meaningful dialogue. And of course, pairing productivity with exceptional food never hurts. This month also marks the return of one of our favourite traditions at Essence: our regional supper clubs. Already we have kicked off the year with ‘A Taste of Awadh’, the first in our 2026 series. These evenings are always a joy to host. They give us the chance to spotlight the extraordinary culinary diversity of India, its regions, its histories, its spices, its stories. Awadhi cuisine, with its delicate
This year, we’re thrilled to introduce a brandnew culinary initiative: our ‘Four Hands Dinner’ series, led by Chef Kuldeep. These collaborative evenings will bring top chefs and culinary friends into our kitchen, creating unique menus that blend perspectives, techniques, and inspirations. Collaboration is at the heart of great cooking, and these dinners promise to be some of the most exciting events we’ve ever hosted. Each one will be a onenightonly experience, creative, bold, and full of surprises. As we step into the year ahead, our commitment remains the same: to offer exceptional food, warm hospitality, and memorable experiences for every guest who walks through our doors. Whether you’re joining us for a weekday dinner, a business meeting, a supper club, or one of our new collaborative events, we want Essence to feel like a place where you can savour something special. We’ll be sharing updates regularly through our newsletter, website, and social channels, so if you haven’t subscribed yet, now is the perfect time. There’s so much more to come, and we’d love for you to be part of the journey!
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
FOOD & DRINK
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Join Us for an Inspiring Day of Travel
Sunday 1st February 2026 10am – 3pm Coltsford Mill, Mill Lane, Oxted RH8 9DG
YOU’RE INVITED TO JOIN US
Discover your next adventure with Ashdown Travel. We’re bringing together travel experts, destination specialists, and a world of possibilities under one roof.
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www.ashdowntravel.co.uk Oxted: 01883 714312 Sevenoaks: 01732 914900 Tunbridge Wells: 01892 357500
FOOD & DRINK
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Bold whites for winter nights Who says white wine is only for summer? Think again, says Tunbridge Wells Business Magazine’s Drinks Editor James Viner.
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cool 13°C is ideal) – they unlock aroma and texture often lost to over-chilling. From opulent Chardonnays to bold Viogniers, these six bottles show white wine isn’t only for baking summer terraces. And as Burns Night approaches on 25 January, three carefully chosen supermarket whiskies under £30 take centre stage, pairing effortlessly with haggis and spirited poetry. Winter whites, smart choices, and a little Scottish flair – here’s what to pour now. Cheers to 2026!
inter calls for a change of pace. Swap light summer whites for rich, fullbodied, barrel-matured bottles that bring warmth, texture and comfort to long winter evenings. A world away from July’s crisp, unoaked Sauvignons and Muscadets, these more substantial winter white wines offer ripe fruit, oaky nuance, savoury complexity and real weight. Served slightly warmer – 11-14°C (cellar-
WHITE WINES White peach and honeysuckle mingle with tangy acidity. Ideal with grilled fish, tagines, or Saint-Marcellin.
1. C de Sec du Château Closiot 2023, Bordeaux, France (£14.95, The Wine Society, 13.5%) A classy, judiciously oaked blend of 85% lemon-and-beeswax Sémillon and rare Sauvignon Gris from renowned Burgundy grower Jean-Marie Guffens' project in Barsac. Racy, persistent, gastronomic and excellent value. Bullseye brilliance!
4. G de Château Guiraud Bordeaux Blanc Sec 2023, France (£18, Co-op, 13.5%) This Classed Growth Bordeaux marvel boasts room-filling aromatics, a creamy, honeyed mouthfeel, and layers of white peach, citrus, stone fruit, and subtle cut grass. A decadent Sémillon-Sauvignon Blanc blend, crafted by ex-Château d’Yquem winemaker Sandrine Garbay, aged six months in oak on fine lees.
2. Stellenbosch Manor Barrel Fermented Chenin Blanc 2024, South Africa (£15.50, Tesco, 13.5%) Mouth-filling, textured Cape Chenin Blanc, fermented and aged in French oak barrels. Aromas of honeyed apple and orchard fruits lead into notes of lemon curd and stone fruit. Hello creamy chicken, pork belly, mild Indian dishes, and smoked haddock.
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WHISKY SPOTLIGHT: 3 BURNS NIGHT SINGLE MALT WHISKIES Get ready for Burns Night (25 January), first held in 1801 to celebrate Scotland’s dram-loving national bard. These saporous sub-£30 supermarket single malts offer fantastic value without compromise. Slàinte mhath!
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5. Larry Cherubino Pedestal Chardonnay 2024, Australia (£15.90£17.99, Noble Green Wines, Oxford Wine Company & The Wine Reserve, 13%) From one of Margaret River’s finest producers – situated in a remote area where ocean breezes cool the vines – this elegant Chardonnay melds citrus and stone fruits, with subtle, integrated oak adding depth and flavour. A stylish choice for Australia Day (26 January).
3. Domaine Begude 'Le Paradis' Organic Viognier 2023, France (£16 mix 6, Majestic, 13%) Characterful, lightly barrel-aged (40% in 600L French oak), certified organic Viognier from sunny, elevated, southfacing parcels in the Pyrenean foothills of Limoux – Languedoc’s coolest corner.
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Bolder white wines will unlock aroma and texture which is often lost to over-chilling those summer whites
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6. Faustino I Gran Reserva Blanco Rioja 2020, Spain (£20, down to £16, 28 Jan-3 Mar, Waitrose, 13%) Nutty, heady, toasty, food-friendly white Rioja marrying mellow spice, vanilla pod, yellow fruit, almonds, and peach with a lengthy finish. A complex old-vine Viura and Chardonnay blend, aged around seven months in new French and American oak. Loves grilled meats, tuna, lobster, and mild Indian dishes.
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7. Glen Marnoch Highland Single Malt Scotch Whisky (£18.49, Aldi, 40%) A crisp single malt with lemon peel, winter spice, orange marmalade, dried fruits and a hint of smoke – straightforward, well-crafted, and superb with smoked salmon or haggis. 8. Sainsbury's Taste the Difference Single Malt Speyside Scotch Whisky (£23, Sainsbury’s, 40%) Smooth, light, fruity, and malty, this great-value whisky delivers green apple, honey, and soft orchard fruit flavours. 9. Waitrose No.1 Islay Single Malt Scotch Whisky (£29, Waitrose, 40%) Smoky, phenolic, and bold, this pukka peated Islay single malt lingers on the palate and opens beautifully with water.
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
The season of the kitchen is here!
FOOD & DRINK
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GARDENING
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Turning Japanese
lthough it may still be winter you can still start formulating ideas for your dream garden right now. A great bit of advice to remember is that a strong idea and starting point helps stimulate the creative process and can be interpreted throughout a garden design, both in its structure, furniture and planting. And very often a clue from a client really gets the creative juices flowing! One of ours had spent much of their formative years in Japan with their parents and wanted to reflect this in a very special enclosed courtyard planned to adjoin a new private study they were building. The aim was to have the courtyard as an extension to the study and enjoy it both as a picture viewed from inside the building, but also as a quiet space they could hold meetings and contemplate ideas, and of course relax. Our concept for the garden involved researching typical Japanese garden styles, planting, materials and
characteristics. Then relating these to the local architecture and planting conditions and creating a courtyard with a strong oriental theme. The execution included designing and sourcing manufacturers for an entrance gate, trellis screens, a curved cedar bench, a galvanised powder coated steel outdoor staircase and balcony, a water feature, a bespoke curved outdoor bench, plus a stone patio area and entrance steps and planting throughout.
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Our concept for the garden involved researching typical Japanese garden styles, planting, materials and characteristics
All this is set within a walled garden setting created by our local construction partners for the project. The garden features a beautiful Acer Palmatum Sango Kaku and Black Bamboo, a large fern forming a structural display within a black urn. Elsewhere a huge feature urn from Torc Pots sports an Astelia Silver Shadow and a smaller container a Cryptomeria japonica. The core design and pattern for the Japanese gate and trellis was created by
us initially. This was then translated into a digital coded programme and cut out of panels of Tricoya using a CNC machine. The same principle was then transferred to the staircase design and in particular the steel panels of the balustrade and the treads of the steps were formed using a similar laser cutting machine. Framework for the gate and trellis panels were created in Accoya. Both Tricoya and Accoya being chemically enhanced wood that perform brilliantly in outdoor and all weather conditions. To complete the scene a bright red lacquered Japanese style chair designed by us sits on the new office balcony. Our client and their interior designers then followed the Japanese theme through into their adjoining office furnishings and decor. We also managed to source a rare woodblock print by the acclaimed artist Toyokuni III, AKA Kunisada, which now adourns the study. So staying really focused (especially when you have a small garden, or a particular feature, or an area of a garden you want to transform), will really pay dividends and enhance the enjoyment of your outdoor space. For further information, or advice about your garden design, contact Tim Sykes at Gardenproud on 07725 173820 and Happy New Year.
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
AFTER HOURS
Food with friends
Try our Basil to You delivery or café collection service
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Celebrate Valentine’s at TN1 Join us for Valentine’s Week and enjoy a little something on us. All bookings between 9th–12th February receive a complimentary glass of prosecco on arrival, with a non-alcoholic alternative available. From relaxed midweek dining to lively evenings later in the week, enjoy great food, drinks and a welcoming atmosphere at TN1. Live music on Thursday, Friday and Saturday evenings.
01892 513900 • www.tn1barkitchen.co.uk Please quote this offer when booking to receive your free drink.
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PROPERTY
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
“Tax always shapes investment decisions in the property market” Do tax rises really lead to higher rents? Becky Moran of TN Lettings takes a look at the two per cent property tax increase to gauge what it really means for rents and tenants
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henever tax changes are announced, the rental market quickly becomes part of the conversation. A rise in property-related tax often leads to the same assumption: landlords will increase rents, and tenants will feel the impact almost immediately. The Autumn Budget confirmed a two per cent increase in property income tax from 2027. That figure matters. But what matters just as much is how landlords actually respond, rather than how the headlines suggest they will.
Why tax changes influence behaviour, not instant decisions
Tax has always shaped investment decisions in the property market. For landlords, it affects long-term planning more than day-today rent setting. Some will review rent levels where the market allows it. Others will reassess their wider investments, especially if a property is already delivering slim returns. What is far less common is an overnight reaction driven by a single policy announcement. In most cases, tax changes become part of a wider calculation that includes mortgage costs, maintenance, tenant demand, and future capital growth. The limit most people forget about is affordability. And one of the biggest checks on rent growth has nothing to do with tax. Tenants can only pay what their income allows. In many areas, rents are already close to that point. When affordability is stretched, landlords face a choice: price realistically or risk longer void periods. This is why tax rises do not automatically translate into higher rents across the board. In some locations, the ceiling has already been reached. Landlords have more than one lever to pull and increasing rent is an option, but it is rarely the first one. Many landlords respond by adjusting how they run a property. That might mean pausing non-essential upgrades, restructuring finance, or simply accepting lower margins for a period of time. This is especially common where property is
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Tax changes become part of a wider calculation that includes mortgage costs, maintenance, tenant demand, and future capital growth so read beyond the headlines viewed as a long-term investment rather than a short-term income source. For landlords focused on stability, keeping a good tenant often makes more financial sense than chasing a marginal rent increase.
Different landlords, different priorities
It is easy to talk about landlords as if they all think the same way. In reality, motivations vary widely. Some landlords rely on rental income to supplement earnings. Others see property as part of a pension plan. Many
are focused on capital growth and are prepared to operate close to break-even in the short term. As a result, responses to tax changes are mixed. There is no single outcome for rents or supply.
Selling does not mean the rental market shrinks
Another concern often raised is that higher tax will push landlords out, reducing available homes for tenants. In practice, properties sold by one landlord are frequently bought by another. Ownership changes, but the home often stays within the rental sector. In some cases, properties move into social or alternative rental models rather than leaving the market altogether. Tax rises matter: they influence decisions, returns, and long-term strategy. But they do not operate in isolation, and they do not guarantee higher rents. Rents are shaped by affordability, location, competition, and the individual priorities of landlords. For tenants, that means outcomes are far more local and nuanced than national headlines suggest. tnsalesandlettings.co.uk
PROPERTY
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
CREATING BEAUTIFUL LANDSCAPES
gardenproud.co.uk DESIGN | CONSTRUCT | MAINTAIN
Cubit Consulting are a wellestablished firm of Chartered Building Surveyors located in the heart of Shoreditch, London EC2A. Cubit Consulting provides professional services and expert advice to commercial and domestic clients across the UK. Known for its strong market presence, the firm of Chartered Surveyors specialises in Building Surveying (MRICS) and offers a comprehensive range of services. Cubit Consulting prides itself on understanding client requirements and delivering a high quality service, supported by ongoing training and professional development to enhance the quality of its personnel. SERVICES INCLUDE:
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Get in touch with our team of professional experts to discuss your next project.
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Cubit Consulting 13-21 Curtain Road, London, EC2A 3LT
· Principal Designer Services · Cost Consultancy and Dispute Resolution
Tel: +44 (0) 207 253 5050 Email: mail@cubitconsulting.co.uk www.cubitconsulting.co.uk
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PROPERTY
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Smart moves
As we start the new year, Deborah Richards of Maddisons Residential explains why now could be the time to embrace your property sale...
raditionally, spring is seen as the prime time to sell a property, but January and February can also present an excellent, and often underestimated, window to list your home. Whilst bleak weather and a desire to hunker down may not make winter seem like an obvious choice, there are several compelling reasons why selling early in the year can work strongly in your favour…
The Advantages of a January or February Listing
One of the biggest benefits is reduced competition. Many sellers will deliberately be waiting until the spring (typically March through to May), knowing that their garden will shine and embracing with renewed optimism the air of change that comes with the season. As a result, fewer properties are listed for sale in January and February. This is then combined with high levels of activity from serious buyers on the property search portals, such as Rightmove and On The Market, who are often highly motivated. Undoubtedly there will be plenty of buyers who will just be starting their search, but many will be keen to press on, having made New Year resolutions, or maybe who missed out in the previous autumn market (which was especially lack-lustre in 2025 thanks to the unfounded rumours surrounding the Autumn Budget). With fewer listings
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Although January and February are traditionally quieter months in the property market, when combined with serious buyers they can lead to great results
to choose from, serious buyers are more likely to engage, attend viewings, and make decisive offers. So this lower supply, combined with serious buyers, can lead to great results. Another advantage is speed. Homes listed in the early months can often proceed with greater speed, as conveyancers, lenders, surveyors and removers have more capacity. By the time spring arrives, your sale could be well progressed, allowing you to move ahead of the rush. That said, winter listings do require more attention to presentation. Shorter days and colder weather mean first impressions matter more than ever. www.maddisonsresidential.co.uk
Top Presentation Tips for Winter Sales Maximise light
Highlight winter-friendly features
Natural light is crucial during darker months. Open curtains and blinds fully, clean windows (especially on those sunny days), and consider adding lamps to brighten darker corners. Warm lighting creates an inviting atmosphere and helps rooms feel larger and more welcoming.
If your property has energy-efficient heating, double glazing, or a fireplace, make sure these features are highlighted in the marketing and during viewings. Practical comforts are especially attractive at this time of year. If you know your energy costs, ensure these are passed to your agent.
Create warmth and comfort
Buyers should feel instantly comfortable when they step inside. Ensure the heating is on well in advance of viewings and the property feels cosy rather than cold. Soft furnishings such as throws, cushions, and rugs can add warmth and visual appeal.
Tidy outdoor areas
Kerb appeal still matters in winter. Clear pathways, sweep leaves, prune plants and keep bins out of sight. If your garden
looks bare, consider potted evergreen plants or winter flowers near the entrance to add colour and life.
Declutter
With buyers spending more time indoors during viewings in the colder months, clutter is more noticeable. Keep surfaces clear to help buyers imagine themselves living in the space.
Is January or February right for you?
If your home is well presented and priced correctly, listing in January or February can be a smart move. With motivated buyers, less competition, and the potential for a quicker sale, winter can offer real advantages. By focusing on warmth, light, and presentation, you can turn the quieter season into a successful selling opportunity.
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
PROPERTY
Your local, Your local, independent sales agent
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independent sales agent Always here to help
Always here to help Tel: 01892 249080 Email: info@tnsales.co.uk www.tnsales.co.uk 01892 249080 Your Trusted, Local, IndependentTel: Letting Agents Email: info@tnsales.co.uk www.tnsales.co.uk
EVENTS
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
My Tunbridge Wells, Your Tunbridge Wells
Clare Lush-Mansell from My Tunbridge Wells is your expert guide to all the fantastic events happening from now until mid-February in and around Tunbridge Wells... Family fun
Enjoy a fresh dose of panto magic with Sleeping Beauty by Southborough Musical Society at The Ridgemont Pavilion, a much-loved local production packed with comedy, colourful costumes and familyfriendly fun that will no doubt brighten up January evenings. 16–24 January. Tickets available from: www.ticketsource.co.uk
Stage delight
Try something uplifting this winter with the Musical Theatre Dance Class for Adults at Trinity Theatre - a joyful, confidence-boosting class inspired by West End favourites, perfect for getting moving, meeting others and adding a little sparkle to your January routine. 20 January–10 February. www.trinitytheatre.net
Strokes of genius
Visit the brand new PaintnGo on Calverley Road, a joyful, judgement-free painting studio where families, teens and grown-ups can get creative together on giant wall canvases - with no rules and no clean-up. From glow-paint sessions and family freestyle painting to toddler mornings and birthday parties, it’s a brilliantly different indoor activity that’s mindful, colourful and surprisingly calming. Visit www.paintngo.com for more information
Full steam ahead
Celebrate Burns Night in style with a distinctive dining experience on the heritage Spa Valley Railway on Saturday 24 January, where you can enjoy a special Burns Night Dining Experience aboard a steam-hauled train with Scottish flavours and a cosy atmosphere - a brilliant way to mark the occasion with food, drink and a scenic ride through the High Weald. www.spavalleyrailway.co.uk
Knit and natter
Slow things down with Knit Club by Yarns of Anarchy, a relaxed, welcoming evening of knitting, chatting and switching off at The Old Auction House - perfect for a mindful midweek reset with like-minded locals. 4th Thursday of every month - the next one is on 22 January. See the group’s Facebook page for more details.
New year, new you
Bringing a fresh, modern approach to fitness on the edge of Tunbridge Wells, Core Strength Works is launching in a sympathetically restored Old Forge, creating a welcoming space where everybody can thrive. Expect a full, wellrounded programme of strength, cardio and core-focused classes designed to build confidence, mobility and real-world fitness Opening January 2026. Visit @core_strength_works
Poptastic!
Catch a high-energy slice of Seoul’s pop scene with K-Pop Fantasy at the Assembly Hall Theatre, an electrifying live show featuring explosive choreography and your favourite chart-topping K-Pop hits brought vividly to the stage on 24 January. I know my daughter would love this one! www.assemblyhalltheatre.co.uk
EVENTS
TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Rock with you…
Also at the Assembly Hall Theatre, enjoy a high-energy night celebrating the King of Pop with Man in the Mirror – A Tribute to Michael Jackson at Assembly Hall Theatre, a fantastic concert of iconic hits, dazzling choreography and live band energy that brings Jackson’s unforgettable music and moves to life 25 January.
Let’s go outside
Explore the peaceful Forest Way, a flat, traffic-free former railway line stretching for 10 miles between Groombridge and East Grinstead - ideal for family cycling, buggy-friendly walks or a gentle winter wander, with easy access from Groombridge or the old Hartfield station (any time).
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Illuminating ideas
Culture club
Light up winter with the annual Winter Lantern Parade in Tunbridge Wells, a magical, community-spirited procession of homemade lanterns that brightens up Camden Road and brings people together in a colourful celebration of creativity and connection. This is always a fabulous community event for all ages! 7 February, from 5.30 pm.
Start the new year inspired at the Community Freshers Fair at The Amelia Scott, where local clubs, societies and activities come together under one roof – a free, friendly way to discover a new hobby, meet people and find something fresh to try in 2026 31 January, 10 am–4 pm www.theamelia.co.uk
Dancefloor fillers
Get ready to dance like it’s 1999 at Back To The 90s at The Forum, a euphoric DJ night filled with hands-in-the-air 90s club classics, Britpop, R&B, hip hop and pure pop bangers that’ll have you singing along and reliving the decade’s biggest hits. 7 February, 8 pm–late). www.twforum.co.uk
SAVE THE DATE
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1st - 10
May 2026
www.twlf.co.uk
CHARITY
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TUNBRIDGE WELLS BUSINESS MAGAZINE JANUARY 2026
Memories are made of this...
Taylor-Made Dreams takes a look back at some memorable moments the children’s charity has provided its TMD Warriors and their families throughout 2025...
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ver the last year, we have been incredibly inspired by local community, with both businesses and individuals going above and beyond to make dreams a reality for the children and families we support. These dreams are a moment away from the every day, a light in the dark for TMD families, and with every donation we are able to make sure another magical experience can be achieved for a child with life-limiting illnesses.
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Each and every person that joined us for this year’s TMD Dragonfly Ball, helped to make this our largest and most magical fundraiser to date At the beginning of the year, we were able to deliver a very special holiday for TMD Warrior Poppy and her family, when they visited Liverpool FC’s training ground to meet the team. With the help of our amazing Patron, John Bishop, Poppy was able to meet and take photos with her favourite football team, alongside a selection of gifts with signatures from all the players. Poppy’s dad Jordan said: “The trip to Liverpool FC’s training ground was honestly the best day for everyone involved and it wouldn’t have been possible without Taylor-Made Dreams. It really was a once in a lifetime experience and we all smiled all day especially the kids. A day we will never forget.”
Days like these, aim to always be a day they will never forget. For our families, planning something like this can feel impossible when there is already so much to do. It can be overwhelming and isolating when your child is diagnosed with a life-limiting illness, with regular medical checks and appointments, that simply don’t allow our families to plan positive memories alongside that. We aim to ease that stress, by providing positive activities and gifts for them to look forward to, creating happy, lasting memories that allow them to spend quality time together. TMD Warriors Mimi and Winnie both had some magical wishes fulfilled this year with their families, staying at both Legoland and Peppa Pig World. Mimi had a night’s stay at the Legoland Castle with two-day entry to the park, with added spending money to make sure each day was as truly magical as possible. Winnie headed to Peppa Pig World near the end of the year, for a twoday hotel stay at Peppa Pig World, a photo package to capture their favourite rides, and spending money for food and the gift shop. And just last month we managed to create an afternoon of Christmas memories for Stanley and his family, who had not been able to visit a Christmas grotto for the last four years due to his illness. To make this a Christmas to remember we contacted a very special guest, to see if he could visit Stanley a little earlier than Christmas Eve this year.
His family told us that Stanley’s Santa visit was ‘so personal and magical!’ “Santa takes a lot of time to learn about all the individual children, their likes, dislikes, friends etc. The magic on Stanley’s face when the big important book – the Nice List - came out was priceless!” “Stanley hasn’t been able to visit a grotto for the last 4 years so having Santa at his house is so, so special! It’s a difficult time of year for us all and to have someone come to our home to help ease that means so much, more than you will ever know.” We would like to take this opportunity to thank everyone that has supported Taylor-Made Dreams during 2025. The magic you have helped to create has made an incredible difference for all of the families we work with, and will continue to do so well in to 2026. For more information visit www.taylormadedreams.org.uk
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