A WORD FROM JOHN Like a great friendship, I believe one’s work environment can bring gratification, enjoyment and a sense of balance to life. In the case of real estate, this happens when an agent’s choice of brokerage is a good “fit.” Here at Turpin, certain beliefs guide us in our operations—from daily decision making to strategic planning—and bring great meaning and reward to those who work here. For me personally, these principles are the substance and spirit that put a spring in my step each morning: • O ur culture is built around a thoughtful set of Core Values. Those who choose to work here share a similar approach to doing business, and do so with the utmost integrity. • I n a nutshell, we prize quality over quantity in all things and have scaled the company accordingly, so that we can provide comprehensive support to our agents as well as the highest level of service for our clients. • W e embrace technology and innovation, but still hold dear the human relationships that are so essential to our business and well-being.
I believe that the most productive and satisfied agents are those whose goals and objectives align with their broker’s. If our guiding principles resonate with you, I welcome you to explore whether there’s a “fit” between your real estate business and ours. Sincerely,
Turpin̕ s Core Values COLLABORATION | PROFESSIONALISM | EXPERTISE INTEGRITY | SERVICE | PERFORMANCE 2
CONNECTIONS We’re Local, We’re Global Over the past sixty years, Turpin has cultivated a roster of the industry’s leading marketing partners. These relationships afford unparalleled regional and global exposure for our sellers, while providing our agents with innovative marketing opportunities, tools, insights, and education. Locally, our roots run deep, and it would not be an understatement to say that we are on a mission to tell the world just how special our area of New Jersey is. So whether a buyer is researching communities on our website, browsing local happenings on our social media pages, or perusing our listings on one of our many global partnership sites like Juwai.com, our communities, our agents and their listings are beautifully and prominently displayed.
I’ve been working in real estate for 18 years. Since making the move to Turpin, I find their strong local and global presence enables me to bring the next level of excellent service to my clients in ways I could not before.
Relocation Services Turpin’s relocation department is focused on developing business opportunities, providing the full complement of buyer, seller and rental services for our agents and clients. These experienced inhouse relocation professionals—members of Leading Real Estate Companies of the World, Worldwide ERC, Relocation Directors Council and NJ Relocation Council—cooperate fully with outside brokerages. Furthermore, Turpin is an approved relocation broker for eight of the top ten global relocation companies.
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DENISE MORTENSON TURPIN SALES ASSOCIATE SINCE 2018
SUPPORT Personal Attention My manager is willing to get in the trenches and help with the dayto-day work needed to sustain listings. At the same time, he’s great at pointing out steps to take that will help me grow my business. A busy agent appreciates these reminders!
At Turpin we recognize that an agent’s time is best spent developing clients and selling homes, not sitting at a desk managing an ever-increasing number of tedious tasks. That is why our entire infrastructure has been designed to ensure agent success by delivering the right resources at the right time. At the heart of our support-based culture is our outstanding team of experienced and dedicated managers. With a focus on helping agents grow their careers, managers are also adept deal-doctors and a first point of contact for any and all questions. Each Turpin office has a dedicated Agent Support Coordinator, with excellent knowledge of our many tools and programs designed to help agents exceed their clients’ expectations. Unlike just about every other agency, we intentionally keep our agent count low so that we can deliver all of these solutions with personal attention to each agent’s individual needs. Turpin agents also have access to a team of versatile professionals, both in-house and outsourced, who specialize in property marketing, social media, photography, graphic design, printing, copywriting and tech support.
CATHERINE WEINSTOCK TURPIN SALES ASSOCIATE SINCE 1988
So whether you want to design and implement a new business plan or need help customizing your website, we’ve got you covered with real people, providing one-on-one support.
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TECHNOLOGY Robust Yet Sensible Solutions Turpin agents enjoy access to the industry’s leading technologies, and unlike the national franchises, we have the flexibility and discretion to select the best-in-breed solutions that make the most sense for our agents. Our current lineup of tools includes: • Google G-suite • Moxi Present • Trendgraphix • Testimonial Tree
• DotLoop • Homespotter-Boost • Xpressdocs • Turpin’s Intranet
We also provide each agent with a branded, customizable, IDX-enabled website, with integrated lead collection and seller reporting—all at no charge to our agents. Additionally, Turpin’s intranet is a one-stop, mobile-friendly resource for whatever you need from the road, whether that’s vendor referrals (think local plumbers, painters and well inspectors, all vetted by our agents), twilight photos, more business cards or a sign installation.
No one wants another login or password! So we make sure that our best-in-class business solutions come along with real people, whose job is to ensure that the tech delivers meaningful functionality. Our agent support team is embedded into Turpin’s marketing and management organizations, and is available whenever our agents need them.
Since we know the world of technology can sometimes feel unwieldy, a Turpin team member is always available—in your office or via our Support Team—to provide personalized assistance. Because we’re dedicated to delivering exceptional quality across the board, these tools are provided by Turpin at no charge to the agent. STEPHANIE O’CALLAGHAN MARKETING DIRECTOR
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CLIENTS Building and Maintaining Relationships I came from a large franchise, where agents are pretty much on their own. At Turpin there is a team of people available to help me at all times—from business planning to marketing. It turns out that bigger isn’t better. . . better is better!
JANET HOVEN TURPIN SALES ASSOCIATE SINCE 2018
At Turpin we hold the client above all else, and strive to ensure that their experience is second to none. We understand that in order to provide the best service to our clientele, we must provide the best resources to our agents. Our dedicated property marketing support ensures that agents always have someone to turn to for new ways to highlight a seller’s home. From developing digital remarketing campaigns and social media posts to editing property descriptions or scheduling photos and video, our team has you covered. Our administrative team even validates our agents’ listings on the web portals, minimizing the disruptive effects of syndication glitches. Turpin’s commitment to local thought leadership is evident in publications like our quarterly market report, luxury buyer profile and digital newsletter. We brand these pieces to our agents and assist in automatic distribution to their sphere, helping them stay in front of their clientele with meaningful content. Simply put, when you look good, we look good, and when the client is happy, we all win.
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Listing promotion on social media Agent promotion
Driving traffic to Open Houses
Thoughtful market analysis
Highlighting our wonderful communities Beautiful direct mail pieces
Using both new media as well as tried-and-true methods, our marketing department is constantly working to help Turpin agents impress both current and future clients. Above are just a few of the many pieces we generate to ensure that our agents can connect with and build the relationships that are at the heart of their business. 7
To further explore a career at Turpin please call one of our Branch Managers:
CHATHAM BOBBIE VEEDER 973-476-7323
BERNARDSVILLE ALAINA PYONTEK 908-672-2828
FAR HILLS CATHY KITCHEN 908-414-0539
MENDHAM ELLEN HARRINGTON 908-229-5026
OLDWICK TODD HAYES 908-285-1330