2025 Service Level Review for Public

THE TOWN OF ROCKY MOUNTAIN HOUSE Service Level Review What is a Service Level Review? A Service Level Review is a systematic review of municipal services and programs, designed to help municipalities evaluate and determine the most fiscally responsible and appropriate way to deliver these services and programs. It is also one of the earliest steps in a priority budgeting process. The process allows municipalities to set priorities and creates potential for innovative, efficient and cost-saving methods to deliver services that a municipality has deemed as important or essential. A review of local services and programs, can be undertaken to improve a current service, meet new service demands and/or maintain a current service by finding efficiencies to reduce the costs of delivering it, for example. The first step is to define what constitutes a program. Often the thought is that it is something the Town offers or provides to the public. There are, however, internal programs necessary to operate the municipality. Considering this, a “Program” is defined as a function or service that is necessary or desired in operating the Town of Rocky Mountain House. The next step is to define or explain what service level is currently provided under each program. For some programs, this is easy; it is legislated, a policy exists for it, or a timeframe/frequency is easily applied to it. For others, it is difficult. This could be because it has never been defined before, it has always been done this way, or a municipality is re-examining what it is trying to achieve. Programs are then classified according to Council’s Core Services Policy 009/2023 (Appendix I).