Guide
Centreof Attraction
There’sanenergythatcomesfromlivingatthecentreofitall;abuzzthatunitesthe peopleandplacesthatconnectacommunity.That’s thevibewe’vecreatedinour centralBurnabylocation–abustling,spiritedsynergywithoursurroundingsinside andout.
AtMulberry PARC,we’vepairedluxurioussuiteswithmodernhomecomforts,and close-knitlocaleswithfuncommunalspaces.It’sacomfortable,connectedandvibrant placetolive,witheverythingyouneedatyourfingertips. You’llcatchthevibethe momentyouwalkthroughthedoor.
ComeforatourandseeforyourselfwhyMulberry PARC hasbeenvoted the BestIndependentLiving residenceinBurnaby.
HOME CARES
HEALTH SERVICES
AtGlobalSeniorCa centredcarephilosop
re,weareguidedby apersonphythathonourseachindividual’s
uniquevalues,lifeexperiences,culturalbackground, andpersonalidentity.Ourapproachsupportsnotonly ourclients,butalsotheirfamilies,offering reassurance,continuity,andcompassionate partnershipthroughoutthecarejourney.
TINY SOCIAL ROBOTS
A.I.-ENABLED MACHINES COULD IMPACT CARE WORK, AND EMOTIONAL WELL-BEING
BY BEN BENGTSON
With Canada’s population aging and recent studies pointing toward the importance of sustained social connection as a vital necessity, many researchers are looking at the possibility of tiny robots to deliver big results.
“I could foresee in the next decade a lot more robotics in people’s lives,” says Dr. Lillian Hung, the Canada Research Chair in Senior Care and
an associate professor of nursing at the University of British Columbia. “While they are not yet part of everyday life, there’s an opportunity with the rise of A.I. and how it can be a powerful tool when it’s being designed into these social robots.”
The concept of what Hung refers to as “social robots”—or, socially assistive robots (SARs)—is relatively newfound in Canada; however, social robots for sustaining and
enhancing the everyday social and psychological well-being of seniors and older adults have been around for decades in places such as Korea, Japan, and Denmark. A common example of such a robot is PARO, an A.I.-enabled machine shaped like a pet seal that is intended to produce a calming effect in people while providing emotional and social support. “I think A.I. offers a lot of opportunities,” says Hung. “With machine learning in these robots
Tiny Robots
they learn about the environment, they learn about people; in the beginning, the robot will be a little bit slow and will try and understand—and then it adjusts.”
Through Hung’s research lab at UBC, she has partnered with care homes in the Lower Mainland to learn more about the needs of older adults, caregivers, staff members, and families—and in particular, the ways in which technology can be responsibly leveraged to offer positive solutions, from encouraging folk to exercise to remembering their favourite songs and playing them on command. This project—titled “Tiny Robots: Exploring Intergenerational Interactions with Tiny Social Robots”—explored how little machines called EMO and AIBI could support intergenerational connections between older adults and university students.
“YOU
YOU CAN HUG IT— I THINK THAT TACTILE SENSATION IS VERY IMPORTANT FOR A LOT OF PEOPLE.ˮ
DR. LILLIAN HUNG, THE CANADA RESEARCH CHAIR IN SENIOR CARE AND AN ASSOCIATE PROFESSOR OF NURSING AT THE UNIVERSITY OF BRITISH COLUMBIA
“The cost of the robots has traditionally remained very high—but newer robots are more affordable,” says Hung, adding that social robots have unlimited patience and empathy when it comes to the often challenging and repetitive tasks of caregiving. While Hung does not suggest that social robots should replace the centrality of person-on-person connection, she wants people to
be open to the idea that social robots could offer useful tools when it comes to healthy aging, especially when attempting to age in place which can be beneficial for independence but comes with a greater risk of social isolation.
“You can touch it, you can hug it—I think that tactile sensation is very important for a lot of people,” says Hung. ◆
Community Healthcare Providers
ACOUSTICA HEARING CLINIC
104 - 3999 Henning Dr., BBY
604-294-1080
acousticahearing.com
AMPLIFON CLINICS
605 - 4980 Kingsway, BBY
604-432-6696
108 - 1015 Columbia St., NW
604-526-9717
amplifon.com/ca
AXIS DENTAL SURGERY GROUP
104 - 250 Keary St., NW
604-553-7177
axisdentalsurgery.com
BURNABY HOSPITAL
3935 Kincaid St., BBY
604-434-4211
fraserhealth.ca/servicedirectory/locations
BURNABY ORTHOPAEDIC & MASTECTOMY
300 - 6411 Nelson Ave., BBY
604-436-6092
burnabyorthopaedic.com
CDI COLLEGE
Certified Dental Assisting Program
Students offer free dental hygiene services (polishing, X-rays, and fluoride treatments)
5th Floor, 5021 Kingsway, BBY
604-437-8585 cdicollege.ca
DUKE PARK DENTURE CLINIC & LABORATORY
111 - 7738 Edmonds St., BBY
778-985-5000
burnabydentures.ca
EDMONDS URGENT AND PRIMARY CARE
CENTRE
201 - 7315 Edmonds St, BBY
604-519-3787
FYIDOCTORS (BURNABY)
3801 Hastings St., BBY
604-291-8825
FYidoctors.com/burnaby
FYIDOCTORS (NEW WESTMINSTER)
Royal City Centre
240 - 610 Sixth St., NW
604-522-6929
FYidoctors.com/newwestminster
HEARINGLIFE
Burnaby North: 4121 Hastings St., BBY
604-294-3273
Metrotown: 1698 - 4500 Kingsway, BBY
604-923-8134
New Westminster: 101 - 625 Fifth Ave., NW 604-553-4952 hearinglife.ca
MADISON CENTRE
FAMILY DENTAL
#101 – 1899 Rosser Ave., BBY
604-332-7420 madisoncentre dental.com
NEW WEST DENTISTRY & IMPLANT CENTRE
609 Sixth St., NW
604-524-4981 newwestminster dentistryandimplant centre.com
NEW WEST DENTUREWORKS INC.
270 - 522 Seventh St., NW
604-553-1222 newwestdentureworks. com
NORTH BURNABY DENTURE CLINIC
4653 Hastings St., BBY
604-294-6911
northburnaby dentureclinic.com
PRIME DENTURE CLINIC LTD.
315 - 555 Sixth St., NW
604-521-6424 info@primedentureclinic. caprimedentureclinic.ca
QUEEN’S PARK DENTAL
902 Quayside Dr., NW 604-256-2825 queensparkdental.ca
ROYAL COLUMBIAN HOSPITAL
330 East Columbia St., NW
604-520-4253 fraserhealth.ca/servicedirectory/locations
SONARIS EAR CENTRE
306 - 5050 Kingsway, BBY 778-564-3277 sonaris.ca
ROYAL TREATMENT THERAPEUTICS
Royal Oak: #102 - 7777 Royal Oak Ave., BBY 604-437-7777
Kingsway: #205 - 5501 Kingsway, BBY
604-439-1604 royaltreatment therapeutics.com
TOTAL THERAPY REHABILITATION & WELLNESS CENTRE
Metrotown: 4665 Central Blvd, BBY 604-620-9700
North Burnaby: 4162 Dawson St., BBY 604-437-9355 totaltherapy.ca
TRASK DENTURE CLINIC
4616 Imperial St., BBY 604-437-7916 traskdenture.ca
VANCOUVER FOOT & ANKLE CLINIC
104 - 4350 Hastings St., BBY
604-757-2558 vancouverfootand ankle.com
WAVEFRONT CENTRE FOR COMMUNICATION
ACCESSIBILITY
210 - 2755 Lougheed Hwy, POCO
604-942-7397
TTY: 604-942-7380
2005 Quebec St, VAN 604-736-7391
TTY: 604-736-2527
580 - 2184 West Broadway, VAN 778-329-0870
TTY: 778-329-0874 wavefrontcentre.ca
Community Recreation Facilities & Seniors Centres
55+ BC GAMES
778-426-2940 55plusbcgames.org
BONSOR 55+ CENTRE
6533 Nelson Ave., BBY 604-297-4580
CAMERON 55+ CENTRE
9523 Cameron St., BBY 604-297-4456
TƏMƏSEW̓ TXʷ AQUATIC AND COMMUNITY CENTRE 65 East Sixth Ave., NW 604-777-5100
CENTURY HOUSE
620 Eighth St., NW 604-519-1066 centuryhouse association.com
CONFEDERATION
SENIORS’ CENTRE
4585 Albert St., BBY 604-294-1936
EDMONDS 55+ CENTRE
7433 Edmonds St., BBY 604-297-4838
PHYSICAL ACTIVITY SERVICES
Advice on physical activity and healthy living.
8-1-1 or 604-215-8110
healthlinkbc.ca/ healthservices/healthlink-bc811-services/physicalactivity-services
QUEENSBOROUGH COMMUNITY CENTRE
920 Ewen Ave., NW
604-525-7388
newwestcity.ca/parksand-recreation/facilities
ROYAL CITY CENTRE SHOPPING CENTRE
610 Sixth St., NW 604-526-8064
royalcitycentre.ca
Counselling, Advocacy & Support Services
BURNABY COMMUNITY SERVICES
Provides services and resources for seniors including: transportation to medical appointments, tax and form completion, and a range of community resource publications. Also provides programs for low-income seniors such as the Recreation Credit Program and Christmas Bureau seniors hampers.
2055 Rosser Ave., BBY 604-299-5778
BbyServices.ca
BURNABY HOSPICE SOCIETY
4535 Kingsway, BBY
604-520-5087
burnabyhospice.org
BURNABY NEIGHBOURHOOD HOUSE
Offers Caregiver Support Programs, Seniors Memory Club, and Seniors Peer Support.
BNH South: 100 - 4460 Beresford St., BBY
604-431-0400
BNH North: 4908 Hastings St., BBY 604-294-5444
BNH Brentwood: 2055 Rosser Ave., BBY 604-299-5778
alexish@burnabynh.ca burnabynh.ca
BURNABY SENIORS’ RESOURCES SOCIETY facebook.com/ burnabyseniors
CARP NORTH FRASER CHAPTER
1-833-211-2277 northfraser@carp.ca carp.ca
CENTURY HOUSE ASSOCIATION PEER SUPPORT
604-519-1064 or 778-882-2472 chaps.connect@ gmail.com
BURNABY & NEW WESTMINSTER COMMUNITY RESPONSE NETWORKS bccrns.ca
GOLDEN TRANSITIONS
604-240-8085 info@golden transitions.ca goldentransitions.ca
MULTICULTURAL FAMILY SUPPORT
SERVICES
306 - 4980 Kingsway, BBY office: 604-436-1025 helpline: 236-865-1194 vlmfss.ca
NEW WEST POLICE SERVICE & FSGV
Elder Abuse Unit 604-525-5411
PERSONALIZED DEMENTIA SOLUTIONS INC.
1-888-502-1321 or 778-789-1496 dementiasolutions.ca
QMUNITY
Offers support for the 2SLGBTQIA+ community 604-684-5307 seniors@qmunity.ca qmunity.ca/get-support/ olderadults
CITIZEN SUPPORT SERVICES
Volunteer Visitor, Phone Buddy, Shopping Buddy, Shop by Phone, Light Housekeeping and Transportation to Medical Appointment services. 604-294-7980 burnaby.ca/ citizensupportservices
SENIORS FIRST BC
Seniors Abuse & Information Line (SAIL) 604-437-1940 1-866-437-1940 seniorsfirstbc.ca
SENIORS SERVICES SOCIETY – SUPPORT SERVICES
Offers meal programs, seniors’ medical transportation, support calls, grocery shopping and light housekeeping for New West seniors 60+. 604-520-6621 seniorsservices society.ca
VICTIMLINK BC
Confidential, 24/7, Multilingual service Call or text: 1-800-563-0808 TDD: 711 or VRS: 1-800-663-7867 211-victimlinkbc@ uwbc.ca victimlinkbc.ca
VITAL CONNECTIONS PROGRAM
604-525-9144
fsgv.ca/programs/ traumacounselling
Funeral Homes & Bereavement Support
BC BEREAVEMENT HELPLINE
604-738-9950 contact@bcbh.ca bcbh.ca
BELL & BURNABY FUNERAL CHAPEL
4276 Hastings St., BBY 604-298-2525 bellburnaby.com
BRITISH COLUMBIA FUNERAL ASSOCIATION
Offers advice on preplanning funeral arrangements. 1-800-665-3899 bcfunerals.com
BURNABY HOSPICE SOCIETY
604-520-5087
burnabyhospice.org/ bereavement-services
FOREST LAWN FUNERAL HOME & MEMORIAL PARK 3789 Royal Oak Ave., BBY (FH) 604-299-7720 (MP) 604-299-7711 forestlawn-burnaby.com
FOREST LAWN & OCEAN VIEW FUNERAL HOMES
Prearrangement Services 604-291-8446
preplanning@ dignitymemorial.com forestlawn-burnaby.com
LAST POST FUND
Assists with funeral and burial services for veterans. 1-800-465-7113 lastpostfund.ca
LIFE-CHANGING ASSISTANCEDOGS
Meet Mary-JoandScramble.
At theage of 47, Mary-Jobroke herneckina skiing accident that paralyzedher from theneckdown. Mary-Jowasdevastated—aswereher familyand community.
EnterPADSmobilityservice dogScramble. Scramble is atransformative partnerthatbringsmobility, connection,safetyandindependence.
“Whatwould Idowithout my dog…Iwouldbe compromised,notasconfident, andcouldbein very seriousdanger.”
No longerarethe tasksofdailyliving withoutarm andhandfunctionsa barrier.WhenMary-Jo drops herphoneor acreditcard, Scrambleis thereand grabsitinseconds.WhenMary-Jo gets fatiguedor isindanger of falling fromherwheelchair, Scramble responds.
Physicalsupportisnottheonlybenefit Scramble provides.
“Thejoy of companionship, connectionandsecurity of herdevotionandloyalty arerarethings, that positionormoney can’tbuy.”
Today, Mary-Joisthriving. Sheworksas ayoga teacher, therapist, an dlifecoach.WithScrambleby herside,shefaces each daywithconfidence.
LEAVEA LEGACY
Team Scramble wasmadepossiblethrough the generosity of peoplelike you.
or leavingusin your ke ith esome
1in10Canadianslive with adisabilitythat affectstheirmobility.
By making agift to PADS orleavingusinyour will, youcanhelp peoplelike Mary-Jocontinue to live with independenceanddignity.
Learnmoreat pads.ca/awesome
MEMORIAL SOCIETY OF BC
A non-profit organization that helps members preplan funeral services. 1-888-816-5902
memorialsocietybc.org
OCEAN VIEW FUNERAL HOME & BURIAL PARK
4000 Imperial St., BBY
604-435-6688
oceanviewfuneral.com
VALLEY VIEW FUNERAL HOME & CEMETERY
604-596-7196
Arbormemorial.ca
Government Programs & Services
BC MINISTRY OF SOCIAL DEVELOPMENT & POVERTY REDUCTION
Income Assistance, Senior’s Supplement & Bus Pass Program
1-866-866-0800
www2.gov.bc.ca/gov/ content/familysocial-supports/seniors
CANADIAN ANTIFRAUD CENTRE
1-888-495-8501
antifraudcentrecentreantifraude.ca
Government of Canada - Progam & Services for Seniors
Canada Pension Plan, Disability Benefits, Old Age Security, Guaranteed Income Supplement, Survivor’s Allowance
1-800-622-6232
TTY: 1-800-926-9105 canada.ca/seniors
OFFICE OF THE SENIORS ADVOCATE
1-877-952-3181
seniorsadvocatebc.ca
PROVINCE OF BC SENIORS PROGRAM & SERVICES
Provides information on seniors’health care, finances, benefits, housing, transportation & more.
1-800-663-7867 or VRS: 1-800-663-7867 seniorsbc.ca
VETERANS AFFAIRS CANADA
General Inquiries: 1-866-522-2122
TDD/TTY: 1-833-921-0071
Veterans Assistance Service: 1-800-268-7708
TDD/TTY: 1-800-567-5803 veterans.gc.ca Government Representatives
WELCOMEBC
Information about programs, services and resources for newcomers to BC. welcomebc.ca
BURNABY CITY HALL
4949 Canada Way, BBY 604-294-7944 (Main) 604-294-7340 (Mayor’s office) burnaby.ca
NEW WESTMINSTER CITY HALL
511 Royal Ave., NW 604-521-3711 (Main) 604-527-4522 (Mayor’s Office) newwestcity.ca
MLA, BURNABY CENTRE: ANNE KANG 105 - 6411 Nelson Ave, BBY 604-775-0565 anne.kang.mla@ leg.bc.ca annekangbcmla.ca
MLA, BURNABY - NEW WESTMINSTER: RAJ CHOUHAN
5234 Rumble St., BBY 604-660-7301 raj.chouhan.mla@ leg.bc.ca bcndpcaucus.ca/mla/ raj-chouhan/
MLA, BURNABY EAST: ROHINI ARORA 3 - 8699 10th Ave., BBY 604-660-5058 rohini.arora.mla@ leg.bc.ca
MLA, BURNABY SOUTH - METROTOWN: PAUL CHOI
5234 Rumble St., BBY 604-660-0855 paul.choi.mla@leg.bc.ca
MLA, BURNABY NORTH: JANET ROUTLEDGE
4270 Hastings St., BBY 604-775-0778 janet.routledge.mla@ leg.bc.ca janetroutledge.ca
MLA, NEW WESTMINSTERCOQUITLAM: JENNIFER WHITESIDE 604-755-2101 jennifer.whiteside.mla @leg.bc.ca
MLA, RICHMONDQUEENSBOROUGH: STEVE KOONER 604-664-0700 steve.kooner.mla@ leg.bc.ca
MP, BURNABY NORTH - SEYMOUR: TERRY BEECH 3906 Hastings St., BBY 604-718-8870 terrybeechmp.ca
MP, NEW WESTMINSTER— BURNABY— MAILLARDVILLE: JAKE SAWATZKY 611-628 Sixth Ave, NW 604-775-5707 jake.sawatzky@ parl.gc.ca
Health Information
&
Programs
ACUTE, HOME & COMMUNITY CARE SERVICES
Toll free: 8-1-1 or 604-215-8110
TTY: 7-1-1
www2.gov.bc.ca/ gov/content/health/ accessing-health-care
ASSISTED LIVING REGISTRY
1-866-714-3378
www2.gov.bc.ca/gov/ content/health/assistedliving-in-bc
ARTHRITIS ANSWERS LINE
1-800-321-1433 arthritis.ca
BC AMBULANCE SERVICE BILLING
1-800-665-7199
bcehs.ca/about/billing BC Palliative Care Benefits Benefits and support for at-home palliative care. www2.gov.bc.ca/assets/ gov/health/health-drugcoverage/pharmacare/ palliative-patientinfo.pdf
COMMUNITY CARE FACILITIES LICENSING
Investigates allegations of unsafe, inappropriate, or abusive care in licensed facilities and residential homes within Fraser Health region. 604-918-7683 hpburnaby@ fraserhealth.ca
FALL PREVENTION MOBILE CLINICS
One-on-one assessments with health-care professionals. 604-587-7866
fallsprevention@ fraserhealth.ca
fraserhealth.ca/ServiceDirectory/Services Clinics/falls-preventionmobile-clinic
FIRST LINK DEMENTIA HELPLINE
1-800-936-6033
604-681-8651
alzheimer.ca/bc
FRASER HEALTH CRISIS LINE (24 HR)
604-951-8855
1-877-820-7444
SENIORS DISTRESS LINE (24 HR)
604-872-1234
FRASER HEALTH – HOME HEALTH SERVICE LINES
New Inquiries: 1-855-412-2121
Burnaby: 604-918-7447 New West: 604-777-6700
FRASER HEALTHMENTAL HEALTH CENTRES
Burnaby: 604-453-1900
New West: 604-777-6800
FRASER HEALTH –PUBLIC HEALTH
Burnaby: 604-918-7605 New West: 604-777-6740
HEALTH INSURANCE BC
Provides information on Pharmacare, Fair Pharmacare, and Medical Services Plan
604-683-7151
HEALTHLINK BC/ SENIORS INFO LINE
Provides multilingual, non-emergency health information and referral; speak with a nurse, pharmacist, dietitian or exercise professional. 8-1-1 or 604-215-8110
TTY: 7-1-1
healthlinkbc.ca
HEALTHY EATING & PHYSICAL ACTIVITY
healthlinkbc.ca/healthyeating-physical-activity
IMMUNIZATION INFORMATION & TOOLS immunizebc.ca
SUBSTANCE USE SERVICES
Burnaby: 604-777-6870
New West: 604-522-3722 x0
VICTIMLINK BC
Confidential, 24/7, Multilingual service 1-800-563-0808 victimlinkbc.ca
YMCA HEALTHY HEART PROGRAM (Cardiac Prevention, Rehabilitation & Maintenance)
604-521-5801 gv.ymca.ca/ healthy-heart
HousingIndependent, Assisted, Residential Care & Affordable
AFFORDABLE HOUSING SOCIETIES
604-521-0818 affordablehousing societies.ca
AGECARE CARLTON 4108 Norfolk St., BBY 604-419-3000 agecare.ca
AGECARE HARMONY COURT ESTATE 7197 Canada Way, BBY 604-788-8164 living.agecare.ca/ retirement-living
ATIRA WOMEN’S RESOURCE SOCIETY: Maggie’s House for Older Women 1010 Sperling Ave., BBY 604-205-9350 atira.bc.ca
BAPTIST HOUSING SENIORS LIVING
604-940-1960 baptisthousing.org/ communities/lowermainland
BELVEDERE SENIORS LIVING
604-939-1930 or 604-939-5991 belvederebc.com
CASCADE GARDENS
3460 Kalyk Ave., BBY 604-434-2666 parkplaceseniors living.com
CHARTWELL CARLTON RETIREMENT RESIDENCE
4110 Norfolk St., BBY 778-300-2389 chartwell.com
COURTYARD TERRACE SENIORS COMMUNITY
3730 Burke St, BBY 604-437-6262 parkplaceseniors living.com
DANIA MANOR & DANIA HOME
604-299-2414 dania.bc.ca
DERBY MANOR 8601 - 16th Ave., BBY 604-529-1019 derbymanor.ca
FAIR HAVEN HOMES SOCIETY
Burnaby Apartments, McKay Apartments, Vivian Apartments 604-225-9937 fairhaven.bc.ca
FELLBURN CARE CENTRE
Access requires Fraser Health assessment 6050 East Hastings St., BBY 604-412-6503 fraserhealth.ca
HOPEHILL LIVING IN COMMUNITY
Independent living and assisted living residences. 604-255-7707 hopehill.ca
MULBERRY PARC
7230 Acorn Ave., BBY 604-526-2248 parcliving.ca
NEW CHELSEA SOCIETY
101 - 400 Campbell Ave., VAN 604-395-4370 newchelsea.ca
NEW VISTA HEALTHCARE & HOUSING
604-521-7764 newvista.bc.ca
NIKKEI SENIORS HEALTH CARE & HOUSING SOCIETY: Robert Nimi Nikkei Home
6680 Southoaks Cres., BBY New Sakura-so 6677 Southoaks Cres., BBY 604-777-5000 seniors.nikkeiplace.org
RIDEAU RETIREMENT RESIDENCE
1850 Rosser Ave., BBY 604-291-17923 rideauresidence.ca
SETON VILLA RETIREMENT CENTRE
3755 McGill St., BBY 604-291-0607 setonvilla.com
SOCIETY FOR CHRISTIAN CARE OF THE ELDERLY 604-681-7337 scce.ca
SWEDISH CANADIAN VILLAGE
7230 Halifax St., BBY 604-420-1124 swedishcanadian.ca
Your Best Years Begin Here
Wake uptoalifeyou’vedreamedof,ina communityyoulove. At ShannonOaks, independentlivingisallaboutenjoyingthe freedomtolivewell,yourway.
Spendyourdayshoweveryouchoose.Join friendsforabeautifullypreparedmeal,enjoy musicinthelounge,tendthegarden,stay activeinthe exercisestudio,orsimplyrelaxin thecomfortofyourownsuite.Whetheryourlife feelsfullandsocialorcalmandunhurried,your rhythmisyourchoice.
ShannonOaksoffersinclusiveindependent livinginawarm,welcomingcommunitywhere comfort,connection,andchoicegohandin hand.Withthoughtfullydesignedspaces, engagingamenities,andcaringteammembers whotrulyenjoywhattheydo,you’llfeel supportedinwaysthataremeaningfultoyou.
Thisisaplacewhereindependenceis honoured,relationshipscomenaturally,and eachdaybringsnewopportunitiestoenjoythe lifeyou’vebuilt.ComehometoShannonOaks.
WILLINGDON CARE CENTRE
Access requires Fraser Health assessment 4435 Grange St., BBY 604-433-2455 fraserhealth.ca
Housing Programs & Services
HOME RENOVATION TAX CREDIT FOR SENIORS AND PERSONS WITH DISABILITIES
1-877-387-3332
www2.gov.bc.ca/gov/ content/taxes/incometaxes/personal/credits/ seniors-renovation
BC HOUSING
604-433-2218
1-800-257-7756
SHELTER AID FOR ELDERLY RENTERS (SAFER)
bchousing.org/housingassistance/rentalassistance-programs/ SAFER
BC REBATE FOR ACCESSIBLE HOME ADAPTATIONS (BC RAHA)
bchousing.org/housingassistance/BC-RAHA
CLEAN START BC
Offers hoarding cleanup, junk removal, pest control and sanitization services. 1-855-297-8278 cleanstartbc.ca
CONDOMINIUM HOME OWNERS ASSOCIATION OF BC
1-877-353-2462
604-584-2462 choa.bc.ca
HOME OWNER GRANTS/TAX DEFERMENT FOR SENIORS
1-888-355-2700
www2.gov.bc.ca/gov/ content/taxes/propertytaxes/annual-propertytax
LICENSING & CONSUMER SERVICES
604-646-7050
bchousing.org/licensingconsumer-services
MOBILE WORK CREW
604-522-3722https:// www.fraserside.bc.ca/ Neighbours Helping Neighbours
604-764-6601
larchevancouver.org/ community-programs/
RESIDENTIAL TENANCIES
400 - 5021 Kingsway, BBY
604-660-1020
www2.gov.bc.ca/ landlordtenant
ROUTE65.CA
A free resource designed to help the public navigate B.C.’s seniors living, wellness, and care continuum. The platform features a provincial directory of independent living, assisted living, long-term care, and home care options. 1-877-955-6565 route65.ca
SENIORS SERVICES SOCIETY – HOUSING SERVICES FOR SENIORS 60+
604-520-6621 seniorsservices society.ca
TRAC – TENANT RESOURCE & ADVISORY CENTRE
1-800-665-1185
604-255-0546 Tenants.bc.ca
In-Home Support Services
AGING MY WAY HOME CARE INC.
604-290-8331 agingmywayhomecare. ca
ALL NURSING HEALTH SERVICES
604-488-9323 info@allnursing.ca allnursing.ca
BETTER AT HOME
Provides non-medical support services to seniors. Subsidies may be available. Burnaby: 604-297-4877 betterathome@ burnaby.ca New West: 604-520-6621 christina@sssbc.ca betterathome.ca
BIG HEARTS HOME HEALTHCARE
604-493-2045 or 1-855-902-CARE info@ bigheartshomecare.ca bigheartshomecare.ca
CARING SHEPHERD HOME CARE SERVICES
604-614-8544 caringshepherd.ca
CDN ELDERCARE MASSAGE
1-888-978-9656 cdneldercare.ca
CHIPPERFIELD MOBILE PHYSIOTHERAPY
604-828-2610 chipperfieldphysio.ca
CLASSIC LIFECARE
604-263-3621 classiclifecare.ca
COMFORT KEEPERS
604-689-8609 comfortkeepers.ca
ELIZZ BY SE HEALTH
1-866-565-0065 info@elizz.com elizz.com
FOOTCARE PASSION (MOBILE FOOT CARE) 604-780-3992 footcarepassion.com
GOOD RIDDANCE PROFESSIONAL ORGANIZING SOLUTIONS
604-421-5952 goodriddance.ca
HERO HOME CARE 1-888-988-9913 care@herohomecare.ca herohomecare.ca
HOME INSTEAD
BBY: 604-432-1139 or NW: 604-552-3324 homeinstead.com/3037
INTEGRATIVE REHABILITATION
604-419-0998 info@bcintegrative rehab.com
JOHN’S HELPING HANDS
604-329-1006
JUST LIKE FAMILY HOME CARE
Burnaby & New Westminster Tri-Cities & Maple Ridge 778-244-7742 justlikefamily.ca
KARP HOME CARE
604-420-7800 karphomecare.com/ burnaby-new-west
NURSE NEXT DOOR
604-522-9989 nursenextdoor.com
PEACHTACULAR HOME HEALTH CARE
778-859-2695 info@peachtacular hhc.com peachtacularhhc.com
PHYSIO2U
778-846-7695 physio2u.ca
QUALICARE HOME CARE
778-652-8426qualicare. com
SAFE CARE HOME SUPPORT
604-945-5005 safecarehomesupport.ca
SENIORS CHOICE FOR CARE
604-551-8867 info@ seniorschoiceforcare.ca seniorschoiceforcare.ca
SHYLO HOME HEALTHCARE
Burnaby: 604-434-9681 shylohomehealthcare.ca
LEISURE, EDUCATION & SOCIAL ACTIVITIES
Burnaby Parks, Recreation and Culture 604-294-7450 burnaby.ca/ recreation-and-arts
BURNABY COMMUNITY & CONTINUING EDUCATION
604-296-6901 burnabycce.ca
BURNABY NEIGHBOURHOOD HOUSE
Offers welcoming social, recreation, and educational activities and a community-based seniors day program.
BNH South: 4460 Beresford St., BBY
604-431-0400
BBY North: 4908
Hastings St., BBY
604-294-5444
BNH Brentwood: 2055 Rosser Ave., BBY
604-299-5778
alexish@burnabynh.ca burnabynh.ca
BURNABY VILLAGE MUSEUM
6501 Deer Lake Ave., BBY 604-297-4565 burnabyvillage museum.ca
CENTURY HOUSE
620 Eighth St., NW
604-519-1066 centuryhouse association.com
CITIZEN SUPPORT SERVICES
Volunteer Visitor & Phone
Buddy Programs
604-294-7980
burnaby.ca/servicesand-payments/seniorsand-family-support/ services-for-Burnabyseniors
COMMUNITY CENTRED COLLEGE FOR THE RETIRED
6650 Southoaks Cres., BBY
604-517-8732 cccrburnaby.org
FRASER RIVER DISCOVERY CENTRE 788 Quayside Dr., NW 604-521-8401 fraserriverdiscovery.org
MASSEY THEATRE & PLASKETT GALLERY
735 Eighth Ave., NW 604-517-5900 masseytheatre.com
MOSAIC SENIORS CLUB (FOR IMMIGRANT & REFUGEE SENIORS)
315 - 7155 Kingsway, BBY
604-362-4318 mosaicbc.org/ourprograms/join-themosaic-seniors-club
NEW WESTMINSTER MUSEUM & ARCHIVES ANVIL CENTRE, IRVING HOUSE & SAMSON V 604-527-4640 newwestcity.ca/services/ arts-and-heritage
PUBLIC LIBRARIES - HOME LIBRARY SERVICES
Offer delivery of library materials to people who have difficulty accessing the library.
Burnaby: 604-436-5423 bpl.bc.ca New Westminster: 604-527-4660 nwpl.ca
QUEENSBOROUGH 50+ SOCIAL CLUB
920 Ewen Ave., NW 604-525-7388
SENIORS’ HEALTH & WELLNESS INSTITUTE (COSCO)
Offers 47 free workshops to seniors’ groups on healthy living, safety and legal issues.
604-261-6887 president@ seniorshelpingseniors.ca seniorshelpingseniors.ca
SFU LIBERAL ARTS & 55+ PROGRAM
778-782-8000
sfu.ca/continuingstudies/programs/ liberal-arts-and-55plusprogram.html
SHADBOLT CENTRE FOR THE ARTS
6450 Deer Lake Ave., BBY 604-297-4440
shadboltcentre.com
SOCIAL PRESCRIBING PROGRAM FOR SENIORS
Community Connectors work one-on-one with isolated seniors to connect them to community programs
MOSAIC: 315 - 7155 Kingsway, BBY Burnaby Neighboruhood House: 4460 Beresford St., BBY 604-438-8214
UBC EXTENDED LEARNING
Academic Explorations Program offers online and on-campus courses. 604-822-1444
extendedlearning.ubc.ca
VOICES OF BURNABY SENIORS SOCIETY
A group of seniors (55+) and service providers committed to enhancing the lives of Burnaby seniors.
604-619-0953
VOBSsociety@gmail.com vobss.ca
democleW
Meal & Food
Delivery Programs / Shopping Assistance
BETTER MEALS – PICK UP OR MEAL DELIVERY
5742 Beresford St., BBY
604-299-1877
bettermeals.ca/how-itworks/Burnaby
NEIGHBOURHOOD HOUSE - PREPARED MEALS AND SHOPPING 4460 Beresford St, BBY
604-431-0400
CASALINGA HOME DELIVERY & CATERING SERVICE
604-435-1994 casalinga.ca
CITIZEN SUPPORT SERVICES
Shopping Buddy & Shop By Phone Programs
604-294-7980
burnaby.ca/servicesand-payments/seniorsand-family-support/ services-for-Burnabyseniors
GREATER VANCOUVER FOOD BANK
604-876-3601 foodbank.bc.ca
JAPANESE-STYLE MEALS ON WHEELS
604-687-2172 tonarigumi.ca
MEALS ON WHEELS
Burnaby: 604-299-5754 burnabymeals.ca
New Westminster: 604-520-6621 seniorsservices society.ca
SENIORS SERVICES SOCIETY (NEW WEST)
Dining Club and social activities for seniors 60+. 604-520-6621 seniorsservices society.ca
Medical Equipment & Supplies/
Pharmacies
ADAPTIVE COMFORT CLOTHING
778-997-5491 by appointment only
ASSISTLIST
Free online marketplace to buy, sell and donate home health medical equipment. info@assistlist.ca assistlist.ca
BONSOR PHARMACY & MEDICAL SUPPLIES
107 - 6411 Nelson Ave., BBY
604-431-8877
CALEA PHARMACY
130 - 8061 Lougheed Hwy, BBY 604-294-1500 calea.ca
CANADIAN RED CROSS Health Equipment Loans
105 - 7355 Canada Way, BBY
604-522-7092 redcross.ca/in-yourcommunity/britishcolumbia-and-yukon
FRASER HEALTH LIFELINE
604-953-4960 fraser-northwest. pathwaysbc.ca/ programs/26
GALAXY MEDICAL ALERT SYSTEMS
1-855-905-7414 galaxymedicalalert.com
LANCASTER MEDICAL SUPPLIES & PRESCRIPTIONS
604-708-8181 lancastermed.com
MEDIC ALERT FOUNDATION CANADA 1-800-668-1507 medicalert.ca
NATIONAL SEATING & MOBILITY
101 - 8620 Glenlyon Parkway, BBY 604-293-0002 nsm-seating.ca
NEW WEST PHARMACHOICE
25 Eighth Ave., NW 604-525-2474 pharmachoice.com
PHARMASAVE –COLUMBIA SQUARE 130 - 1005 Columbia St., NW
604-525-5607 pharmasave.com
PHARMASAVE – CREST PLAZA
8697 10th Ave., BBY 604-522-8050 pharmasave.com
PHARMASAVE –GREYSTONE 10-1601 Burnwood Dr., BBY 604-428-2648 pharmasave.com
PHARMASAVE –METROTOWN
4390 Beresford Ave., BBY 604-563-4390 pharmasave.com
PRICE SMART FOODS PHARMACY
Station Square, 1104650 Kingsway, BBY 604-431-0227 pricesmartfoods.ca
REGENCY MEDICAL SUPPLIES
4437 Canada Way, BBY 604-434-1383 regencymed.com
SAVE ON FOODS PHARMACY CAMERON 3433 North Rd., BBY 604-415-5111 saveonfoods.com
SAVE ON FOODS PHARMACY HIGHGATE VILLAGE
200 - 7155 Kingsway, BBY
604-540-1368
saveonfoods.com
SAVE ON FOODS PHARMACY MADISON 4399 Lougheed Hwy, BBY 604-298-8412
saveonfoods.com
SAVE ON FOODS PHARMACY MARINE WAY 7501 Market Crossing, BBY
604-433-4816 saveonfoods.com
SAVE ON FOODS PHARMACY ROYAL CITY CENTRE
198 - 610 6th St., NW 604-520-5937
saveonfoods.com
SAVE ON FOODS PHARMACY SAPPERTON
270 East Columbia St., NW 604-523-2581 saveonfoods.com
SAVE ON FOODS PHARMACY WILLINGDON 4469 Kingsway, BBY 604-437-3220
saveonfoods.com
SUNQUEST MOBILITY HOME MEDICAL EQUIPMENT
202-610 Sixth St., NW 778-397-8083 sunquestmobility.com
TECHNOLOGY FOR LIVING
Provincial Respiratory Outreach Program 1-866-326-1245
TECHN`OLOGY FOR INDEPENDENT LIVING
604-326-0175
technologyforliving.org
TELUS HEALTH - LIVINGWELL COMPANION
Personal emergency response service with optional fall detection. 1-888-505-8008 telus.com/ livingwellcompanion
Medical EquipmentDigital Imaging
INITIO MEDICAL GROUP
PET/CT Cancer Diagnostics
300 - 3185 Willingdon Green, BBY
604-678-9274 initio∞medical.ca
WEST COAST MEDICAL IMAGING CLINICS
Medical Diagnostic Imaging Centre
306 - 4180 Lougheed Hwy, BBY 778-309-1559
Royal City Centre, NW 604 522-6818
401 - 233 Nelson’s Cres., NW 604-526-2466 westcoastmedical imaging.com
Professional Services Wills, Estate Planning, Legal, Insurance
ACCESS PRO BONO SOCIETY
604-878-7400 accessprobono.ca
BC MINISTRY OF JUSTICE
Wills & Estates Planning www2.gov.bc.ca/gov/ content/family-socialsupports/seniors/ financial-legal-matters/ wills-and-estateplanning
CLICKLAW Provides legal information, education and assistance clicklaw.bc.ca
COBBETT & COTTON LAW CORPORATION
300 – 410 Carleton Ave., BBY
604-299-6251 cobbett-cotton.com
DIAL-A-LAW
604-687-4680 dialalaw.peopleslaw school.ca
LAW STUDENTS’ LEGAL ADVICE PROGRAM
604-822-5791 lslap.bc.ca
FAST & COMPANY LAW
480 - 6400 Roberts St., BBY 604-273-6424 fastandco.ca
OFFICE OF THE OMBUDSPERSON
Receives inquiries and complaints about the practices and services provided by public agencies. 1-800-567-3247 bcombudsperson.ca
NIDUS PERSONAL PLANNING
Resource Centre and Registry Provides information on completing representation agreements and other personal planning tools. info@nidus.ca nidus.ca
PEOPLE’S LAW SCHOOL
604-331-5400 info@peopleslaw school.ca peopleslawschool.ca
PUBLIC GUARDIAN AND TRUSTEE OF BC 1-800-663-7867 trustee.bc.ca
SENIORS FIRST BCELDER LAW CLINICS
604-437-1940 seniorsfirstbc.ca
Registered Charities & Foundations
SOCIETY OF NOTARIES
PUBLIC OF BC 604-681-4516 snpbc.ca
ALS SOCIETY OF BC 1228 - 13351 Commerce Parkway, RICH 604-278-2257 alsbc.ca
ALZHEIMER SOCIETY OF BC
300 - 828 West Eighth Ave., VAN 604-681-6530 alzheimerbc.org
ARTHRITIS SOCIETY
BC & YUKON
895 West 10th Ave., VAN 604-714-5550 arthritis.ca
BC CANCER FOUNDATION
150 - 686 West Broadway, VAN 604-877-6040 bccancerfoundation.com
BURNABY HOSPICE SOCIETY 4535 Kingsway, BBY 604-520-5087 burnabyhospice.org
BURNABY HOSPITAL FOUNDATION 3935 Kincaid St., BBY 604-431-2881 bhfoundation.ca
CANADIAN BLOOD SERVICES, BC & YUKON 4750 Oak St., VAN 1-888-236-6283 blood.ca
CANADIAN CANCER SOCIETY, BC & YUKON 1-888-939-3333 cancer.ca
CNIB FOUNDATION
210 - 610 Sixth St., NW 604-431-2121 cnib.ca
DIABETES CANADA
1-800-226-8464 diabetes.ca
HEART AND STROKE FOUNDATION
Info Line: 1-888-473-4636 heartandstroke.ca
PARKINSON SOCIETY BRITISH COLUMBIA
1021 West Hastings St., 9th Floor, VAN Info Line: 604-662-3240 parkinson.bc.ca
PROSTATE CANCER FOUNDATION BC 4 - 17918 55th Ave., SRY 604-574-4012 prostatecancerbc.ca
Tax Information & Financial Services BC
BC SECURITIES COMMISSION
604-899-6854 bcsc.bc.ca
CANADA REVENUE AGENCY
TIPS – Tax Information Phone Service 1-800-267-6999 Individual Tax Enquiries 1-800-959-8281 canada.gc.ca/en/ revenue-agency
CREDIT COUNSELLING SOCIETY
1-888-527-8999 nomoredebts.org
Transportation & Travel
BCAA – SAFE DRIVING TIPS FOR SENIORS caa.ca/driving-safely/ senior-drivers/
BC BUS PASS PROGRAM
Discounted annual bus pass for qualifying seniors of low income/ persons with disabilities. 1-866-866-0800 www2.gov.bc.ca/gov/ content/transportation/ passenger-travel/busestaxis-limos/bus-pass
BC FERRIES
Discounted seniors’ rates are available. 1-888-223-3779 bcferries.com
BETTER AT HOME (NEW WEST)
Medical and non-medical transportation for seniors 60+
604-520-6621 seniorsservices society.ca
BURNABY SENIORS TRANSPORTATION
604-292-3901
BbyServices.ca/ seniorstransportation
EBUS SAFELY HOME
1-877-769-3287 myebus.ca
LADIES ON THE GO
604-535-5565 ladiesonthego.ca
QUANT CARE
604-767-4030 quantcare.ca
SENIORS’ VEHICLE INSURANCE DISCOUNTS (ICBC)
604-661-2800 icbc.com/insurance/ costs/Discounts-andsavings
SPARC BC - PARKING PERMIT PROGRAM
604-718-7744 sparc.bc.ca/parkingpermits
TRANSLINK
HandyDART Custom Transit Taxi Saver & HandyCard Program 604-953-3680 translink.ca/en/ rider-guide/transitaccessibility
VETERAN SPECIALTY LICENCE PLATES
BC Veterans Commemorative Association 604-770-3498 bcveterans.org
VIA RAIL CANADA 1-888-842-7245 viarail.ca
VOLUNTEER CANCER DRIVERS SOCIETY Book a Ride: 604-515-5400 volunteercancer drivers.ca
Volunteer Opportunities
BURNABY NEIGHBOURHOOD HOUSE
604-431-0400 burnabynh.ca
COMMUNITY VOLUNTEER CONNECTIONS
604-529-5139
dgeorge@ volunteerconnections.ca volunteerconnections.ca
SENIORS SERVICES SOCIETY
604-520-6621 volunteer@seniors servicessociety.ca seniorsservices society.ca
VOLUNTEER BURNABY 604-294-5533 volunteerburnaby.ca
VOLUNTEER GRANDPARENTS
604-736-8271 volunteergrand parents.ca
HOME HEALTH
REGENCY MEDICAL IN BURNABY IS CELEBRATING
60 TH ANNIVERSARY
BY BEN BENGTSON
It’s not the kind of ride that anyone exactly wants to be going on, but it’s often precisely the kind of ride that’s needed.
When it comes to the home health business, Burnaby’s Regency Medical is testament to the idea that some things change and, crucially, some things never do.
“The products changed—they got lighter and better—but the needs of the people haven’t changed. The needs are still the same, but the way that the world is purchasing them is different, too,” explains Shawna Bedard, co-owner at Regency.
Shawna, along with Greg Bedard and their son, Braden, are wellpositioned to make such claims: Regency has been in business since 1966 and, amazingly, it’s been owned by the same family for the
This is to say, they’ve seen it all. “Oftentimes, the ‘kids’ in their 40s were purchasing for their parents in their 80s—and now their own kids are in purchasing for them as they’ve aged,” says Shawna, on Regency’s intergenerational customer base.
Greg’s father first opened Regency Medical as a pharmacy-focused
GREG BEDARD, CO-OWNER OF REGENCY MEDICAL, POSES IN THE SHOWROOM OF HIS HOME HEALTH BUSINESS SEVERAL DECADES AGO.
business in New Westminster in the mid-’60s, when Greg was seven years old. In addition to Greg’s father’s pharmaceutical knowledge, ❱❱
he found that local doctors and other medical specialists were coming in looking for medical and home health products that could assist their aging patients, to which Greg’s father discovered he was particularly adept at finding and procuring.
“He’d find out some information on where you could get crutches, for example,” explains Greg, adding that next came canes: “He kept buying things as people kept asking for them—we were kind of knowing for looking for products for people who had a hard time finding things.”
Regency relocated to Burnaby in the 1980s, at which point Greg found himself involved in the business in various fronts, including building steel wheelchairs—which were effective, yes, but also weighed a tonne, he recalls.
“OFTENTIMES, THE ‘KIDS’ IN THEIR 40S WERE PURCHASING FOR THEIR PARENTS IN THEIR 80S—AND NOW THEIR OWN KIDS ARE IN PURCHASING FOR THEM AS THEY’VE AGED.”
SHAWNA BEDARD, CO-OWNER AT REGENCY
As Braden explains, home health products—from physicians supplies to sports braces and power wheelchairs to scooters—have got leaner, more technologically sophisticated, and more specialized as the decades have progressed. The 55-pound steal wheelchairs that Greg used to build, for example, have largely been replaced with carbon fibre models that weigh 20 pounds.
“That was unheard of in his day,”
says Braden. Since its inception, Regency has expanded the scale of its offerings by selling its wares wholesale to medical establishments as well as supporting long-term care and rehabilitative organizations; however, the core of its business remains rooted in its core philosophy to put people first, whether that’s an individual who comes into their massive 6,000-square-foot showroom to shop around or helping to ensure that G.F. Strong Rehabilitation Centre—the largest rehab centre in B.C.—is well-stocked with the most up-to-date equipment.
“Come to our store: touch it, try it out,” emphasizes Shawna. “We have a lot of staff who have been there for 30 years, and they have the product knowledge to tell them what product works best to suit their needs—you can’t get that online.” Regency Medical is located at 4437 Canada Way, Burnaby. Visit regencymed.com for more information.
