TRAVELWEEK March 12

“Clients expect us to know everything about everything”: Duty of care means staying a step ahead, even in tumultuous times

BY KATHRYN FOLLIOTT

TORONTO — The role of a travel advisor has seen more change over the decades than hemlines and hairstyles.

Same goes for an advisor’s cumulative value proposition for clients.

Agents competed on price and inclusions when suppliers started to bypass agents and go direct to the consumer. Agents promoted their service levels – and personal touch – when the Internet completely upended the retail distribution channel. During the pandemic years, they navigated constantly changing border closures, medical requirements and travel restrictions for their clients.

Added to all those skills, what happens now, when there seems to be a travel crisis on a weekly basis? “Clients expect us to ‘know everything about everything’,” says RedDoorTravel’s Sandra McLeod.

The perception of travel advisors as merely ‘ticket takers’ seems like a million years ago – and an agent’s duty of care obligation to clients weighs heavier than ever.

“SHARE WHAT YOU KNOW, AS SOON AS YOU KNOW IT”

“Our industry has always had its ups and downs, but the disruptions we’ve seen since the start of 2026 have reached unprecedented levels,” says Christine James, VP, Canada, Travel Leaders Network.

It’s like one big case of whiplash for the travel industry, as heads spin

(and rebookings and cancellations mount) from the repatriations and suspension of operations to Cuba, to cartel violence in Puerto Vallarta, to the war in the Middle East, intensifying by the day.

For travel retailers, duty of care includes the obligation for travel advisors to give clients the most accurate and updated information about the destination they’re visiting, and not put them in harm’s way.

It can seem like an impossible task these days. It goes without saying that explaining the value of travel insurance has never been more important, says TICO President Richard Smart.

He explains duty of care, applicable in his purview for TICO registrants but relevant cross-Canada: “Under Ontario’s regulatory framework, the requirement is that Ontario’s travel agencies and tour operators take reasonable steps to ensure consumers have the information they need before they make a booking. This includes bringing to a consumer’s attention any conditions that could affect the consumer’s decision to travel, clearly explaining the terms and conditions of the booking, including cancellations policies and any applicable fees,” says Smart. Compliance guides and checklists can be found here.

“Once travel is booked, if something changes that might have affected their decision to buy, the Regulation requires that the consumer be notified promptly. Essentially, share

what you know, as soon as you know it,” he adds.

McLeod is covering her bases at every turn, and not just because of the latest travel disruptions. As clients get more adventurous, that’s impacting her best practices too.

“I am finding that it is necessary to couch everything with caveats and disclaimers,” says McLeod. “The duty of care has certainly become more challenging, and not only about world events. As clients are going more exotic and off-the-beaten-path with expedition cruises and land, it’s necessary to put disclaimers in our information and invoices. Similar to what cruise lines, tour operators and other suppliers put in their terms – I always include statements to this effect in our invoices – that it is necessary to read and comply with supplier T&Cs.”

“HELPING PEOPLE EXPERIENCE THE WORLD WELL”

Travel has always been the first industry hit whenever the world shifts, says Sheila Gallant-Halloran of Ottawa’s Lush Life Travel, a Direct Travel affiliate.

“But what feels different now is how fast rules and circumstances change, and how digitized travel documentation has become. In many ways, the core of the job hasn’t changed: helping people experience the world well. But what has changed is the volume and complexity of information clients now need to navigate safely and confidently,” she says.

Even a procedural requirement like the UK’s new Electronic Travel Authorization (ETA) can quickly cause confusion. Gallant-Halloran’s recent Facebook post summarizing the ETA rules “generated a huge amount of engagement” – and 95% of the reactions were from people who don’t even follow her page. “That tells me a lot of travellers simply weren’t aware of the change, or are just learning that they have to get a UK passport.”

“THE

LIST OF SAFE PLACES GETS SHORTER BY THE DAY”

For clients heading to Mexico’s Mayakoba who were worried about Puerto Vallarta – some 2,000 kms away – Gallant-Halloran says she shared resources like Rome2Rio, “to help them visualize distance and context.”

She walks clients through three key points: “Number one, what the actual situation is, based on verified sources. Two, what their options are — travel, modify plans, or cancel. And three, what the financial implications are, including cancellation policies. That clarity is what helps travellers feel comfortable moving forward.”

For tools navigating this new normal, Gallant-Halloran relies on official government advisories, airline and cruise line operational updates, visa services like CIBT, and her professional networks within the industry.

Total Advantage Travel & Tours’ Robert Townshend says duty of care has always been important,

“but now it’s a top priority. We don’t want to send anyone to any place where they may be in danger. The list of safe places gets shorter by the day. I’ve never had to access the Government of Canada’s travel advisory site as much as I have over the past three months!”

He’s hoping tourist boards and tour operators will become more proactive in relaying information to agents. “I’m finding out about a lot of things through the news before I even hear from a tour operator or tourist board. It’s very frustrating,” says Townshend.

McLeod’s RedDoorTravel is with The Travel Agent Next Door, and McLeod says TTAND is good about helping advisors assist clients when world events: “They make it easy for advisors to identify clients going to these areas, to enable them to reach out to them.”

Asked how suppliers and tourism boards could expand their assistance to agents in times like these, McLeod says: “All of them could provide communication about what is happening, as soon as something happens. They could also draft messages that can be customized for advisors to send to clients, or use as talking points.”

That’s the thinking behind Travel Leaders Network’s strategy for keeping its members in the loop.

James says the TLN team produces up-to-the-minute talking points that incorporate the latest updates from supplier partners, as well as all relevant government advisories.

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Through parent company Internova, TLN also provides ‘Air Mail’ alerts that keep advisors informed when air traffic is disrupted and outline what clients should expect.

Wired for Travel’s Judith Coates appreciates tour operators who step up for agents in disruptive times. “When ACV stopped service to Cuba, they quickly provided refunds and even offered some extra perks to travel advisors whose clients rebooked with ACV. That was really smart thinking and hopefully other suppliers took notice and will do the same when the next ‘world event’ happens,” says Coates.

What makes it tough when helping clients make decisions and assess risk? Mixed messages. “I see tourist boards shout ‘we are open for business as usual’ but we know that they aren’t,” says Coates.

For agents there’s always an upside to the travel industry ups and downs: their value proposition for clients is stronger than ever. “Even postpandemic, a lot of people had the mentality that they could book their own travel and save money,” says Coates. “This year, more than ever, new clients are coming to me convinced that using the services of a travel advisor is the smartest move. They’re concerned that they’ll be fending for themselves if they book their own travel. And they don’t think twice about paying a planning fee.”

TRAVELLER WISHLIST TREND REPORT 2026

91%

WANT FLEXIBILITY

Customization without the stress. 74%

WANT EXPERT GUIDANCE

Tour Directors make the difference.

99%

WANT CHOICES ON SHORE

River cruising is all about options. 23% PLAN TO TRAVEL SOLO

never alone.

A warm welcome, a safe destination and great value for money: Tourism Australia makes its pitch to Canada

BY KATHRYN FOLLIOTT

TORONTO — Everything Canadian travellers want right now –Australia’s got it.

A friendly and welcoming destination that’s also safe and secure? Yes. Nature, wildlife and adventure galore? Of course. Top notch dining and fine wine? That’s a given.

With so many timely selling points, Tourism Australia is hoping that its new campaign, ‘Come and say G’day’, resonates with Canadians – and Canadian travel advisors.

Tourism Australia’s new Managing Director, Robin Mack, knows a thing or two about the hard work that travel advisors do.

After all, he was a travel agent himself back in the day. He also worked for several years at Qantas, and for the past 14 years he’s

served in a number of roles for Tourism Australia.

Travelweek connected with Mack recently at an industry event hosted by VoX International, which represents Tourism Australia in the Canadian market.

“I started my career as a travel agent,” said Mack. “We want them to be successful.”

Mack also said that when he was a travel advisor, “I could sell better when I could knew the destination.” Tourism Australia’s Aussie Specialist Program for the retail travel trade has been around for some 35 years and it’s still going strong.

Australia is seeing strong numbers from Canada, with 171,000 visitors from this market heading Downunder in 2025, a 4% increase year over year.

“We love hearing about the [Canadian travel] trend to longer haul travel, partially to Asia Pacific,” Mack told Travelweek.

The exchange rate is a boost in this market too, as Travelweek explored in an interview with Tourism Australia’s Chris Allison, VP, The Americas and New Zealand, also in attendance at the Toronto event.

“We market ourselves as ‘Come and say G’day’, and that’s perfect because there’s such friendship between Australia and and Canada,” said Mack. “Our tourism proposition, we really believe it’s what the Canadian traveller is looking for. Canadians want safety and security, and value for money. Those are the big ones. Then there are the more emotional drivers: aquatic and coastal, wildlife, food and drink. We know we offer all of those.”

Asked for advice for travel agents looking to qualify potential Australia clients, Mack said: “Have you got a customer who’s looking to do something a bit different? Our target traveller is the high yielding traveller. They stay longer, they disperse more and they spend more.”

Mack noted that airfares to Australia “have normalized since the pandemic,” making the destination a bit easier on the wallet. From Canada there are 24 direct flights per week, including Vancouver-Sydney yearround with Qantas, and Sydney and Brisbane year-round with Air Canada, also from Vancouver. Air Canada partners with Virgin Australia, and Qantas has relaunched its Explorer product, offers up to 30% off for domestic flights with the purchase of an international ticket.

“We’re a long haul destination. We’re also a complex destination,” said Mack. “We’re a very big country with a diverse offering. So we really rely

on on our travel advisor community to cut through that complexity. And we look at how we can support the retail travel community.”

Tourism Australia “is always looking to innovate” to help keep travel advisors in the loop and motivated to sell, he added. “Over a decade ago, we decided to really boost our travel agent support team. We now have 26

people around the world, including two in Canada, dedicated to training and support for travel advisors.”

JOURNEY BEYOND

Tourism Australia isn’t the only Downunder faction wooing the Canadian market.

Recently the high-end travel company Journey Beyond paid a visit to Toronto, with a team headed by Executive General ManagerMarketing, Justine Lally.

Journey Beyond’s beautiful brochure features Australia by Train product (The Ghan, Indian Pacific, Great Southern and The Overland), plus Outback Spirit, Sal Salis Ningaloo Reef, Horizontal Falls Seaplane Adventures and much more.

“Australia can be overwhelming. Seeing Australia by train is a fun and fabulous way to do it,” Lally shared with Travelweek.

DESTINATIONS

Tourism officials in the Mexican Caribbean are reassuring travellers following recent cartel violence in the state of Jalisco, located more than 1,600 kilometres away on Mexico’s Pacific coast. According to tourism authorities in the State of Quintana Roo, tourism activity continues to operate normally, with destinations across the region recording an average hotel occupancy of 85.4% in late February, and an estimated 574,706 visitors during that period. Officials say all 12 tourism destinations in the state – which include Cancun, Riviera Maya and Cozumel – are operating without interruption.

AIRPORT DELAYS

Travellers at some U.S. airports have been dealing with hours-long waits at security checkpoints, which officials blamed on a government shutdown of the U.S. Department of Homeland Security. The estimated wait time at the standard security checkpoint at HOU was at one point three hours, according to the Houston Airports website. Meanwhile travellers flying out of MSY in New Orleans were urged to arrive at least three hours before their flights, with wait times lasting up to two hours. With spring break travel, MSY warned similar delays could continue through the coming week.

CANCELLATIONS

After cancelling its four remaining Arabian Gulf departures (March 7, 9, 14 and 16) onboard Celestyal Journey amid the situation in the Middle East and Persian Gulf, Celestyal has now also cancelled the March 20 (3-night Iconic Aegean) and March 23 (4-night Iconic Aegean) sailings operated by Celestyal Discovery. All guests booked on these departures will be offered the option of a full refund or a future cruise credit. Meanwhile earlier this week MSC Cruises was in the process of repatriating thousands of MSC Euribia passengers, from the ship docked in Doha since March 1.

SUSPENSIONS

Air Canada has once again extended its suspension of its Dubai and Tel Aviv flights. The latest update has Air Canada suspending DXB flights until March 28 inclusive. Air Canada’s TLV flights are now suspended until May 2 inclusive. Emirates is operating a reduced flight schedule following the partial reopening of regional airspace; the airline says passengers transiting in Dubai will be accepted for travel only if their connecting flight is operating. Etihad has also resumed a limited commercial flight schedule, operating between Abu Dhabi and a number of destinations including Toronto.

New experience onboard Air Canada Rouge’s B737 MAX 8, plus the new A321 XLR

MONTREAL — Air Canada has introduced the first of its updated Boeing 737 MAX 8 aircraft at Air Canada Rouge, marking a key milestone in Rouge’s cabin renewal program.

This fleet transition, says the airline, will allow most customers flying Rouge leisure and sun routes across North America and the Caribbean to enjoy upgraded interiors, including personal seatback entertainment, reclining seats and complimentary Wi-Fi with Bell.

“Supported by award-winning service from co-workers across the company, this renewal program is about delivering that feeling consistently, across every flight. Every update is designed with our customers in mind, as we introduce an entirely new Air Canada Rouge product with cutting-edge in-flight entertainment, Fast, Free Wi-Fi and seats that recline for all customers,” said Air Canadaʻs EVP and Chief Operations Officer, Mark Nasr.

Air Canada has also opened a new Rouge crew base in Vancouver, supporting the airline’s strategy to expand sun and leisure flying from Western Canada.

The investment comes as the airline restores several winter routes from the region, including the return of seasonal service from Calgary to Cancun and Puerto Vallarta.

ONBOARD ENHANCEMENTS

Improvements to the Rouge fleet focus on what Air Canada says matters most to customers on shorter trips: an upgraded cabin,

improved technology and comfort. Rouge passengers will enjoy complimentary wine and beer, including non-alcoholic beer, along with Canadian-made premium snacks on North American and Caribbean flights.

Cabins on the B737 MAX aircraft will feature three seating options: 12 Business Class seats, 18 Preferred seats offering extra space and 147 standard Economy seats.

NETWORK-WIDE MODERNIZATION

Air Canada says the Rouge renewal is part of a wider modernization effort across its North American and regional fleets.

Airbus A320 and A321 aircraft currently operated by Rouge will be retrofitted to Air Canada’s latest cabin design standard in the coming years.

At the same time, the airline is preparing to introduce new Airbus A321XLR aircraft, which are expected to provide longer range and improved efficiency on certain routes.

Regional travel will also see upgrades, with Air Canada Express aircraft operated by Jazz slated to receive new cabins and next-generation complimentary high-speed Wi-Fi.

NEW AIRCRAFT ON THE WAY

Air Canada’s fleet transformation extends beyond Rouge.

Air Canada acontinues to take delivery of Canadian-built Airbus

A220 aircraft, with 23 planes still remaining on its firm order of 65.

The airline recently announced an order for eight Airbus A350-1000 aircraft, adding to its long-haul expansion plans.

Meanwhile, deliveries of 14 Boeing 787-10 Dreamliners are expected to begin later this year, while the first of Air Canada’s 30 Airbus A321XLR aircraft is scheduled to arrive in the coming months.

A321 XLR ON FULL DISPLAY

Air Canada’s first-ever A321 XLR was recently on full display in a new video released in celebration of its inaugural flight.

Departing recently from Hamburg, the aircraft is described by the airline as “sleek, efficient and built for long-range productivity,” allowing Air Canada to open new markets that are beyond the reach of narrowbody aircraft.

The A321 XLR is expected to enter full commercial service by summer 2026. Air Canada’s first new route with the new aircraft is Palma de Mallorca, Spain, which will join the network in June 2026. The A321 XLR will also be deployed on flights from Montreal to Toulouse, Dublin and Edinburg this summer.

The aircraft will serve as the launch platform for several new design features that will be rolled out across Air Canada’s fleet in the coming years.

Madore and Bouchard

Antigua & Barbuda expands Canadian presence with new reps

Sylvie Madore, President and CEO of the Quebecbased marketing and communications agency La Tribu Gourmande, and marketing consultant Danièle Bouchard, have been appointed by the Antigua and Barbuda Tourism Authority (ABTA) to help grow visits to the destination, deepen travel advisor engagement and expand consumer awareness across Quebec and Ottawa. “Quebec is a priority growth market for Antigua and Barbuda and expanding our on-the-ground presence is a strategic step forward,” said Tameka Wharton, Director of Tourism, Canada for the ABTA. “Sylvie and Danièle bring deep relationships, market intelligence, and credibility within the Quebec travel trade.” Madore and Bouchard can be reached at yul-anu@ visitaandb.com. ABTA’s Toronto office is at (416) 975-1268.

Save the date! Travelweek’s ‘Future of Travel’ virtual conference returns May 6 with prizes and expert advice

TORONTO — Registration is now open for Travelweek’s upcoming virtual event featuring tons of prizes and expert insight into how recent global disruptions are shapingthe travel landscape.

Taking place May 6 at 1 p.m. ET, ‘Future of Travel: Onwards and Upwards’ is the latest installment in Travelweek’s popular ‘Future of Travel’ series, designed to keep travel advisors informed about key industry issues along with the latest travel trends and products.

Coinciding with Travel Agent Day, the two-hour event will once again bring together tourism partners and industry leaders who will share sales strategies and growth opportunities for advisors following a turbulent few months in travel. The panelist lineup will be revealed shortly.

“From Hurricane Maria in Jamaica to Cuba’s fuel shortage and the current military conflict in the Middle East, this past year has challenged travel advisors to pivot, adapt and support their clients through all of it,” says Travelweek’s publisher Devin Kinasz.

“Travelweek has a long history of supporting advisors and this event is just one more way we can help them gain valuable insight and resources that will eventually grow their business. Plus, there’ll be plenty of prizes and giveaways –they deserve it!”

The timing of the event is no accident, adds Kinasz.

“Having the event on Travel Agent Day – which Travelweek has commemorated since its inception in 2011 – is a wonderful opportunity to celebrate travel advisors and everything they do to keep the travel ecosystem running smoothly. By shining the spotlight on them, we hope the entire industry recognizes what we already know: they are invaluable and irreplaceable.”

Travelweek first launched its ‘Future of Travel’ virtual conference series during the height of the pandemic in June 2020, with the goal of keeping travel advisors informed and connected during travel’s global shutdown. Since then, the series has explored key topics including the return of international travel, the Caribbean’s recovery, shifting traveller preferences, booking trends, sustainability, agent advocacy and more.

Based on advisor feedback, each event has proven both informative and entertaining.

“Thanks to our live chat function, travel advisors can share their thoughts and opinions in real time. Many tell us they look forward to ‘Future of Travel’ each year, not just for the prizes but for the sense of community and the practical tips they can take back to their businesses,” says Kinasz. “Their feedback motivates us to make every event better than the last, so be sure to tune in on May 6 for what promises to be our best event yet!”

To register for ‘Future of Travel: Onwards and Upwards’, click here.

WTAAA issues global fraud warning for travel agency community

BRUSSELS — The World Travel Agents Associations Alliance (WTAAA) is alerting the global travel agency community to a sophisticated fraud scheme involving the unauthorized use of agency IATA accreditation numbers to obtain airline NDC access and issue fraudulent tickets.

The notice came just days after the American Society of Travel Advisors (ASTA) alerted the retail travel industry about a significant fraud incident reported by ACTA in Canada.

WTAA noted that confirmed incidents have been reported across multiple markets globally, with cases identified in several regions, including in North and South America, and attempted activity noted elsewhere. WTAAA says it’s issuing the advisory to ensure that travel agencies worldwide are aware of the threat and are taking appropriate precautionary steps.

“In the incidents reported, fraudsters have used spoofed or look-alike email domains designed to closely resemble those of legitimate travel agencies, to request NDC onboarding or airline agent portal access. By presenting a valid IATA accreditation number alongside a convincing but fraudulent identity, they have in some cases been granted ticketing authority without the knowledge or consent of the agency whose credentials were used,” said the WTAA.

Once access is established, tickets are issued at volume using stolen credit cards. The legitimate agency typically only becomes aware of the fraud when chargeback notifications arrive, by which point significant financial damage has already occurred. In one confirmed case, with more than

US$350,000 equivalent in fraudulent ticket issuance was recorded.

WTAA said there is currently no evidence of a breach of any GDS system. The vulnerability appears to relate to onboarding and verification processes that rely primarily on IATA number validation alone.

“This is a timely reminder that as our industry embraces new distribution

STRONGER IDENTITY VERIFICATION NEEDS TO BE PART OF

HOW

ACCESS IS GRANTED GOING FORWARD

technology, our security practices need to keep pace,” said Otto de Vries, Executive Director of WTAA.

“The agencies affected in these cases did nothing wrong; their credentials were used without their knowledge. We are urging all agencies to take a few straightforward steps to protect themselves, and we are calling on airline and technology partners to strengthen their verification processes at the point of NDC onboarding,” he added.

WTAAA is asking all travel agencies to take the following precautionary steps immediately.

• “Review active NDC registrations. Check all airline portal connections and NDC agreements currently associated with your agency. If anything is unfamiliar, investigate and report it without delay.”

• “Monitor BSP and ARC activity regularly. Do not wait for the billing cycle. Check for unfamiliar ticket issuance, particularly on carriers or through distribution channels you do not typically use.”

• “Be alert to domain spoofing. Monitor for email domains that closely resemble your own and alert partners if you identify fraudulent use of your agency name or contact details.”

• “Report suspicious activity promptly. Notify the relevant airline and GDS security teams, report to IATA, and inform your national travel agency association so that broader awareness can be maintained.”

WTAAA is coordinating with member associations across multiple regions and will continue to share information as the situation develops. WTAA is also calling on airline and distribution partners to review their NDC onboarding and verification processes as a matter of urgency: “IATA number validation alone is not a sufficient safeguard, and stronger identity verification needs to be part of how access is granted going forward.”

Member associations that have identified similar activity in their markets are encouraged to contact WTAAA directly.

“WTAAA exists to give travel agents a unified global voice, and that is exactly what we intend to use here. We will be working with our partners across the industry to ensure that the right safeguards are put in place, not just for the agencies affected today, but for every agency operating in an increasingly digital distribution environment,” said de Vries.

Now open: Treasure Beach Village at Beaches Turks & Caicos

PROVIDENCIALES — Beaches Resorts has officially opened Treasure Beach Village at Beaches Turks & Caicos, marking a US$150 million expansion on the resort’s western shoreline along Grace Bay Beach.

The new oceanfront village introduces 101 multi-bedroom suites along with six new dining concepts and a range of amenities designed to encourage multigenerational travel and shared experiences.

“As the next chapter in the Beaches Turks & Caicos story, Treasure Beach Village builds on everything families already love about this resort, adding incredibly spacious accommodations and freshly introduced experiences shaped by the way families travel today,” said Adam Stewart, Executive Chairman of Sandals and Beaches Resorts.

ROOM CATEGORIES

Among the new room categories are the oceanfront CrystalSky 4-Bedroom Reserve Villas, offering more than 2,600 square feet of space across three storeys. Designed to accommodate up to 10 guests, the villas feature private pools and

rooftop decks with telescopes. The two-storey Chairman’s Penthouse Suite spans more than 2,800 square feet, hosting up to 10 guests across three bedrooms and anchored by a central staircase connecting expansive living areas.

Oceanview Two-Storey Suites are available in two- and three-bedroom configurations with open-concept designs, bunk beds and outdoor living spaces positioned to capture sea views and breezes. Additional Oceanview and Penthouse Concierge Suites accommodate up to six guests and feature two bedrooms and oversized bathrooms.

NEW DINING CONCEPTS

Dining is a major focus of the new village, with six concepts introduced as part of the expansion. Among them is the debut of Butch’s Island Chop House at a Beaches property, the steakhouse brand familiar to guests of Sandals Resorts. A tribute to the brand’s late founder, Gordon ʻButchʻ Stewart, the restaurant serves dry-aged steaks and seafood alongside an elevated beverage program including a mini-martini menu.

Pinta Food Hall represents a first for the brand, featuring four culinary stations offering global cuisine, from tacos and Asian stir-fries to Italian

fare and an à la carte grill, along with the company’s first live churro station. BRÜ Coffee Bar serves Jamaica Blue Mountain coffee during the day before transitioning to a craft cocktail venue in the evening.

FAMILY FUN AMENITIES

At the centre of Treasure Beach Village is a 15,000-square foot lagoon-style pool with three whirlpools. A waterslide and splash zone are designed for younger guests, while a swim-up bar offers a social hub for families. Calypso Cones adds a poolside snow cone station, and the new Starfish Cinema introduces a 32-seat theatre offering daytime programming and family movie nights.

Guests staying at Treasure Beach Village have full access to the broader resort amenities, including 28 additional dining options, the 45,000-square-foot Pirates Island Water Park, unlimited land and water sports, daily entertainment and complimentary Kids Camps led by trained childcare staff.

Introductory rates at Treasure Beach Village start at US$1,060 per person, per night, with children’s rates from US$47 per child, per night. A limitedtime grand opening offer provides up to US$500 in instant credits on select stays booked by May 31, 2026, for travel at any time.

The opening of Treasure Beach Village signals the start of what the company describes as Beaches 2.0. With nearly US$1 billion earmarked to double the brand’s footprint in the coming years, Beaches plans additional expansion across the Caribbean, including in Exuma in The Bahamas, Jamaica, Barbados and Saint Vincent and the Grenadines.

Envoyage’s air program gives travel advisors a competitive edge

Envoyage is highlighting the benefits of its air program for travel advisors, pointing to competitive fares, commission opportunities and dedicated support designed to simplify complex air bookings.

As part of Flight Centre Travel Group, Envoyage advisors gain access to a network of global air agreements supported by the company’s buying power. The program is designed to help advisors secure competitive pricing while providing access to a wide range of routes and cabin classes.

According to Envoyage, the program gives advisors tools to enhance bookings while creating opportunities to increase revenue through commissions and premium air options. This level of support is designed to help them handle more

complex travel arrangements while maintaining strong client relationships.

Beyond fare access, Envoyage emphasizes that its air agreements are managed in-house, allowing members to access ticketing assistance and hands-on support when managing more complicated itineraries.

This structure is intended to streamline the booking process while providing faster solutions when issues arise, including reissues, schedule changes or last-minute adjustments. Advisors also have access to a dedicated air support team that can assist with airline policies and booking requirements.

Go to join.envoyage.com for more information.

Collette’s solo travel campaign offers up to $1,000 off select tours

MISSISSAUGA — Collette has introduced a new Solo Travel Savings Campaign, offering travel advisors fresh opportunities to capitalize on growing demand for solo travel, particularly among travellers aged 50 and over.

value-driven solo travellers seeking premium, culturally immersive experiences in smaller groups.

“Solo travel continues to grow year over year, particularly among travellers over 50 who want cultural depth, high-quality accommodations and added confidence while exploring,” said Diana Ditto, VP, Product Marketing and Growth Strategy at Collette. “With this campaign, advisors gain a strong

ADVISORS CAN CONVERT SOLO TRAVEL LEADS BY LEVERAGING COLLETTE’S

BUYING POWER

Running from March 4 through July 15, the campaign provides solo travellers with savings of up to $1,000 on select Explorations smallgroup tours, valid for departures through March 2027.

The initiative is aimed at helping advisors tap into one of the industry’s fastest-growing segments:

opportunity to convert solo travel leads by leveraging Collette’s buying power, strong pricing and immersive itineraries.”

The Solo Travel Savings Campaign applies to a curated selection of Collette’s Explorations tours, which are designed for small groups.

Travellers can pursue bucketlist experiences such as viewing the Northern Lights in Finland on The Northern Lights of Finland, sampling regional cuisine on Flavors of Portugal & Spain or discovering ancient history and local traditions on Gems of Greece.

Long-haul adventures are also included, with itineraries such as ‘Exploring South Africa, Victoria Falls & Botswana’, ‘The Plains of Africa’ and ‘Wilderness of Southern Africa’ offering wildlife encounters and expansive landscapes.

In Europe, options include ‘Mediterranean Coastal Journey: Spain, France and Italy’, ‘Coasts & Countrysides of England’ and ‘Sicily & Its Isles.’ For travellers drawn to the South Pacific, ‘Exploring New Zealand’s Wonders’ highlights the country’s dramatic scenery and cultural experiences.

Each Explorations itinerary features small groups of 14 to 24 travellers, boutique-style accommodations and locally inspired programming designed to balance connection and independence.

Erin Dougan, a travel consultant with Flight Centre for 11 years, won a $100 gas card plus a backpack filled with road trip essentials in a recent contest hosted by The Myrtle Beach Area Chamber of Commerce and the City of Myrtle Beach. An avid traveller, Dougan says she absolutely loves being a travel advisor. “I’ve explored six out of seven continents and visited 55 countries so far and I’m always planning the next adventure,” she says. The contest kicked off in January 2026 for Travelweek readers. Seen here, Rebecca Seeds, Canadian Account Manager, Visit Myrtle Beach (left) congratulates Dougan on her win.

Restoring mind and body in Grenada: A wellness sanctuary Canadian travel agents can confidently recommend

As Canadian travellers increasingly prioritize wellness, balance and meaningful escapes, Grenada continues to emerge as a naturally restorative destination, offering travel agents a compelling wellness story rooted in nature, authenticity and unspoiled beauty.

Grenada’s tranquil pace, uncrowded landscapes and deep connection to nature create an ideal setting for travellers seeking to restore mind and body. Unlike mass-market wellness destinations, Grenada offers a holistic approach to rejuvenation where wellness is woven into the island’s environment, culture and lifestyle.

One of Grenada’s most unique wellness assets is its natural hot springs, tucked into the island’s lush interior. Sites such as River Sallee’s Sulphur Springs and Clabony Sulphur Spring are heated by geothermal activity and feature mineral-rich waters long associated with relaxation and renewal.

Beyond the hot springs, Grenada’s peaceful and uncrowded beaches invite travellers to slow down and reconnect. From gentle morning walks along Grand Anse Beach to sunrise meditation on quieter shores along the island’s southern

and western coasts, the rhythm of the sea and crystal-clear waters naturally support restorative, low-stress escapes.

Grenada’s rainforest hideaways further elevate its wellness appeal. The island’s interior is home to dense tropical forests, scenic trails and cascading waterfalls within Grand Étang National Park, as well as natural attractions such as Annandale Waterfall, Seven Sisters Waterfalls and Golden Falls. These environments create ideal conditions for forest bathing, gentle hikes, nature immersion and digital detox experiences.

Wellness-focused accommodations across the island enhance these restorative experiences. Properties such as Six Senses La Sagesse Grenada, Laluna Boutique Hotel & Villas, Silversands Grand Anse, Silversands Beach House, Spice Island Beach Resort and Calabash Hotel offer spa treatments, yoga, meditation spaces, wellness-forward cuisine and personalized programming. Meanwhile Grenada’s warm hospitality and emphasis on fresh, locally sourced cuisine further support a restorative stay.

Accessibility from Canada continues to strengthen Grenada’s appeal for the travel trade. From Toronto Pearson International Airport, Canadian travellers can enjoy three weekly direct flights with Air Canada and one weekly direct WestJet flight.

To further support Canadian travel trade professionals, the Grenada Tourism Authority offers the ‘Pure Grenada Travel Expert Program’. Available at expert.puregrenada.com, the program provides comprehensive modules, destination insights and certification benefits tailored specifically to the travel trade. To find out more about the program visit expert.puregrenada.com.

For more details on flights from Toronto to Grenada see aircanada.com or westjet.com. More information on visiting Grenada can be found at puregrenada.com.

ACTA’s bursary program helps members earn CTC, CTM designations

TORONTO — ACTA is helping travel advisors enhance their careers with the launch of a new bursary program.

In partnership with Atlantis Bahamas Resorts and Auto Europe, the CTC & CTM Bursary Program is designed to reduce financial barriers to certification and give back to members who are investing in their growth.

Through the initiative, 27 bursaries

MEMBERS MAY QUALIFY FOR A BURSARY THROUGH ONE OF TWO PATHWAYS

To qualify, members must complete the Atlantis Ambassador Specialist Program and submit proof of completion at this link prior to the webinar date. They must also attend at least one of five webinars produced by ACTA and Atlantis Bahamas Resorts.

The organizations will host five webinar sessions beginning April 9, with bursaries awarded following each respective webinar. Additional dates and registration details will be available at acta.ca in the coming weeks.

EDUCATIONAL EVENTS TRACK

will be awarded to encourage ACTA travel advisors to pursue and achieve the Certified Travel Counsellor (CTC) and Certified Travel Manager (CTM) designations. Members may qualify for a bursary through one of two pathways: the Webinar and Specialist Program Track or ACTA’s Educational Events Track. Advisors are only required to complete the requirements of one track to be eligible.

WEBINAR AND SPECIALIST PROGRAM TRACK

Twelve bursaries, sponsored by Atlantis Bahamas Resorts, will be awarded to eligible ACTA members who complete the requirements under the webinar and specialist program track.

Fifteen bursaries, sponsored by Auto Europe, will be awarded live at select ACTA Education Networking Events throughout 2026.

Eligible members attending the following events will have the opportunity to receive a bursary: ACTA Education Roundtables in Ottawa, Halifax and Montreal; ACTA Eastern Canada Travel Industry Summit; ACTA Quebec Travel Industry Summit; and the ACTA Western Canada Travel Industry Summit.

To qualify, members must register for and attend one of the listed ACTA Education Networking Events or one of ACTA’s two CTC Information Sessions.

In total, 27 bursaries will be awarded across education

sessions and networking events throughout the year.

Former WestJet VP Gibbons named TICO board chair

TICO has appointed Andrew Gibbons as the new Chair of its Board of Directors. Gibbons succeeds Michael Levinson, whose term concludes after nearly five years of service. “We’re pleased to welcome Andrew as our incoming Chair at an important time for TICO and for the travel industry,” said TICO CEO, Richard Smart. “As a former airline executive, Andrew brings deep experience in regulatory affairs, government relations, and industry leadership. His insight will be invaluable as TICO’s Board continues its work to strengthen travel consumer protection while fostering a strong and competitive travel marketplace in Ontario.” Gibbons was with WestJet from 2012 to 2025, most recently serving as VP, Government Relations and Regulatory Affairs.

Nicara g ua

WHERE YOUR HEART STAYS.

It’s that instant on a volcanic ridge where you realize there is nothing on your mind but the beauty set before you. That float in turquoise waters off Little Corn Island, where parrotfish flash beneath you and the current decides the direction—and you simply let go. Howler monkeys that greet the dawn. Birds that paint the sunrise. Cloud forests that wrap you in mist and whisper. Waves that have been rolling in since long before you—and will keep rolling long after.

This is not a destination you visit. It’s one that visits you back.

And in that exchange, something shifts. The noise fades. The pace slows. You remember what it feels like to simply be—in a place that expects nothing but your presence. It’s about the wonders waiting for you—the waterfalls, the hidden beaches, the quiet villages—ready to be explored. The place that leads you to stories, to stillness, to yourself. And when night falls, you are tucked into treetop casitas, suspended between earth and stars as the night creatures sing you to rest.

Some trips are about the itinerary. Out here, it’s about the pause. Nicaragua, Naturally Beautiful.

The Great Reawakening: Why Nicaragua, Why Now

Amid global disruptions shaping travel in 2026, now is the perfect time to introduce your clients to destinations designed for wellness, regeneration and connection. Nicaragua is having its moment.

With recent recognition on prestigious travel lists from Travel + Leisure and Condé Nast Traveler, the spotlight is firmly on this Central American gem. And with direct flights from major Canadian cities to Managua, reaching this unforgettable destination has never been easier for your clients.

Here are six undeniable reasons why Nicaragua deserves to be top of mind this year.

1. SUSTAINABILITY ISN’T JUST A BUZZWORD

With more than 57% of its territory designated as protected natural reserves, Nicaragua offers expansive opportunities for eco-tourism that safeguard, rather than strain, local ecosystems. The Visit Nicaragua 2026 National Tourism Plan places community participation at its core, prioritizing rural, coastal and Afrodescendant communities to ensure tourism revenue flows directly to local families.

More than 530 tourism events are planned across the country this

year, from the National Lenten Food Competition to surf tournaments and international gastronomic festivals. The government is also investing in infrastructure: 729 new hotel rooms, 835 new tourism businesses and more than 4,000 new jobs are projected for 2026. All this is designed to provide more authentic experiences and more ways for visitors to contribute meaningfully to the destinations they explore.

For clients, this means more options, more authentic experiences and the confidence that their visit contributes meaningfully to the destinations they explore.

2. VOLCANOES THAT GET YOUR HEART RACING

Nicaragua’s dramatic volcanic landscape remains one of its most signature draws. At Cerro Negro, thrill-seekers can try volcano boarding—racing down the slopes of an active 728-metre (2,388foot) volcano in an experience found almost nowhere else in the world. The heart-pounding descent takes just two to five minutes, dropping nearly 400 vertical metres from summit to base at speeds reaching up to 90 km/h. Masaya and San Cristóbal volcanoes offer some of Central America’s most accessible and rewarding hikes,

with sweeping views across lava fields and rainforest. On Ometepe Island – formed by two towering volcanoes rising from Lake Nicaragua – travellers can summit one peak in the morning and unwind on secluded lakeside beaches by afternoon.

Adventure seekers and nature lovers alike will find experiences they simply cannot replicate elsewhere – exactly the kind of stories clients will return home eager to share.

3. COLONIAL CITIES WITH SOUL

In Granada, the striking cathedral anchors one of Central America’s most photographic historic centres – so iconic it appears on the back of Nicaragua’s 100 córdoba banknotes. In León, visitors can climb onto the sprawling white rooftop of the colonial-era cathedral – the largest in Central America – for sweeping views of red-tiled roofs and a chain of volcanoes on the horizon. Below, a network of tombs holds the remains of legendary figures, including poet Rubén Darío, whose tomb is guarded by a sorrowful lion.

For clients who crave culture, history and authenticity, Nicaragua’s colonial cities deliver soul-deep experiences that chain hotels simply cannot match.

4. NICARAGUA EMBRACES MINDFUL JOY: SLOWING DOWN WHILE GIVING BACK

By 2025, travellers embraced JOMO – the joy of missing out. In Nicaragua, JOMO has evolved into mindful joy: slowing down while giving back. These are exactly the kinds of transformative experiences your most discerning clients are craving.

At Jicaro Island Lodge on Lake Nicaragua, visitors stay in treehousestyle cabins built from hurricanereclaimed wood and participate in the “Island Steward” program, documenting native species that feed directly into Nicaragua’s national biodiversity registry. At Mukul Resort on the Emerald Coast, beachfront yoga, traditional healing spa treatments and a large-scale reforestation program combine luxury with ecological stewardship. At Apoyo Lagoon, guests float in mineral waters and learn how their visit supports watershed protection—turning leisure into meaningful impact.

These are not just vacations. They are stories clients will return home eager to share.

5. NICARAGUA CHAMPIONS CARBONNEUTRAL FARMING INITIATIVES

In the Northern Highlands around Matagalpa and Jinotega, coffee fincas

now invite visitors to participate in carbon-neutral agriculture programs, helping farmers grow better beans while restoring surrounding forests. In the past, tourists came to simply enjoy local coffees. Now they help to grow it.

For the eco-conscious traveller or the curious foodie, this is the kind of immersive experience that builds lifelong loyalty – to the destination and to the advisor who recommended it.

6. SEVEN SANCTUARIES: NICARAGUA’S FINEST ECOLODGES

Travel has shifted. The most discerning clients no longer want anonymous hotels with marble lobbies and interchangeable rooms. They want properties with soul –places that reflect their surroundings, support local communities and offer experiences impossible to replicate elsewhere. In Nicaragua, those places exist.

Rancho Santana is a 2,700-acre coastal sanctuary that offers surfing, horseback riding, hiking and a hillside spa (ranchosantana.com). Mukul Resort is an exclusive enclave on the Emerald Coast where private bohíos come with personal butlers and plunge pools (mukulresort.com). At Tree Casa Resort, open-air villas with private infinity pools suspend above the forest (treecasaresort. com). At the 4,000-acre Morgan’s Rock, guests cross a suspension bridge to reach rustic-elegant bungalows (morgansrock.com). The private island sanctuary Jicaro Island Ecolodge features solar-powered casitas crafted from reclaimed hardwoods (jicaroisland.com). Selva Negra is a historic family-run coffee estate and cloud forest reserve in the cool Matagalpa highlands (selvanegra.com). And Yemaya Reefs is known for being a barefoot-luxury hideaway on car-free Little Corn Island, steps from vibrant coral reefs (yemayalittlecorn.com)

Whether your clients seek adventure, wellness or pure tranquility, Nicaragua offers a sanctuary perfectly matched to their spirit—and properties that will make you their hero for recommending them.

Ready to start booking Nicaragua? Scan the QR code below to access resources and connect with our team.

Celebrity’s revitalized Celebrity Solstice comes with new experiences

MIAMI — Celebrity Cruises has relaunched Celebrity Solstice following an extensive revitalization, introducing eight new experiences including four brand-new venues as the ship begins its 2026 season.

The renewed Celebrity Solstice departed Singapore on March 2 and will sail across Asia and Australia before heading to Alaska this summer. Following its Asia and Australia sailings, the ship will then debut in Alaska for summer 2026 before embarking on a 110-night Grand Voyage on Sept. 13, 2026, visiting more than 55 unrepeated ports across Alaska, the South Pacific, Australia, New Zealand and Asia and concluding with a New Year’s Eve arrival in Hong Kong.

The relaunch marks the start of a broader revitalization of the line’s Solstice Series ships.

“Celebrity Solstice launched our Solstice Series ships and defined a generation of Celebrity Cruises travel. This reimagination honors that heritage while setting a new standard for what an elevated vacation can be,” said Laura Hodges Bethge, President of Celebrity Cruises. “Every new experience was designed around how our guests want to spend their time, backed by the unmatched hospitality that defines every Celebrity Cruises sailing.”

NEW EXPERIENCES, DINING & ENTERTAINMENT

A standout addition is Sunset Park, a new open-air destination featuring yoga, lawn games and live music with ocean views. The space includes private cabanas with dedicated attendants, a new Sunset Park Café serving breakfast and lunch and an expanded Sunset Bar offering handcrafted cocktails.

Two new restaurants join the lineup. Trattoria Rossa, new to the brand, showcases Roman and Southern Italian cuisine with house-made pastas and tableside dishes. Fine Cut Steakhouse, previously available on Edge Series ships, brings its 30day dry-aged steaks and seafood to Celebrity Solstice.

The ship also debuts two new venues: Boulevard Lounge, a 125seat space offering piano singalongs, karaoke and game shows, and The Parlor, a sports and gaming lounge with billiards, darts and big-screen viewing.

In The Theatre, two new production shows premiere: Smoke and Ivories and Rockumentary, alongside additional live music programming throughout the ship.

STATEROOM UPGRADES

All existing staterooms on Celebrity Solstice have been upgraded and 54 new cabins added, bringing the total to 1,479. Four new categories include the Panoramic Infinite Veranda Suite, two Panoramic Ocean View Suite categories, and the Deluxe Panoramic Ocean View.

The Retreat, Celebrity Solstice’s exclusive suite-class, features a new sundeck with oversized hot tub, outdoor seating and redesigned lounge.

AquaClass staterooms, Celebrity Solstice’s wellness-focused accommodations, have also been refreshed with massaging shower heads, aromatherapy diffusers, in-room

yoga mats, premium robes and sippers and a pillow menu. Guests in these staterooms also receive complimentary access to the updated exclusive restaurant Blu, and The Spa’s Persian Garden.

ENTER

ENTER TO WIN!

VISIT CONTEST PAGE

DISCOVER UNIQUE EXPERIENCES IN SCOTL AND

VisitBritain brings you a chance to discover Scotland’s hidden gems, plan your perfect trip, or find exactly what you need—from scenic hikes and cosy cottages to events and cultural experiences.

Glasgow, one of the country’s main gateways, is known for its cultural institutions, historic architecture, sporting events, and vibrant food scene. With the 2026 Commonwealth Games on the horizon, the city is set to welcome more visitors while remaining a hub for regional exploration.

Just an hour from Loch Lomond and Stirling Castle, Glasgow offers easy access to Scotland’s top natural and historic sites, making it the perfect gateway city for urban adventures and nearby landscapes.

Scotland to shine in 2026 with new openings, experiences and events

With WestJet restoring flights between Toronto and Glasgow in May 2026 and the city preparing to host the Commonwealth Games this summer, Scotland is set for a major moment on the global travel stage.

The return of the Toronto–Glasgow route, operating four times weekly beginning May 15, will make it easier for Canadians to access one of Scotland’s most vibrant cities. From there, travellers can explore the country’s castles, distilleries, landscapes and cultural attractions, many of which are unveiling new experiences in 2026.

Glasgow itself will welcome athletes and visitors from across the Commonwealth from July 23 to Aug. 2, 2026, for the Commonwealth Games, a major international sporting event featuring 3,000 athletes competing across 10 sports over 11 days. Known for its dynamic cultural scene, the city combines grand architecture, historic landmarks, contemporary cuisine and colourful street art with easy access to Scotland’s coastlines, countryside and castles.

Across the country, new attractions, hotel openings and immersive experiences are adding even more

reasons for travellers to explore Scotland in the coming year.

NEW ATTRACTIONS BRING HERITAGE TO LIFE

Among the most anticipated openings is the Inverness Castle Experience, which will transform the landmark castle into a major cultural attraction. Once home to courts and a prison, the castle is being reimagined as a storytelling destination that explores the landscapes, heritage and culture of the Highlands.

In Paisley, just outside Glasgow, the Paisley Museum is undergoing a major redevelopment ahead of its reopening in late 2026. The revitalized attraction will showcase more than 350,000 objects, including an extensive collection of Paisley shawls along with ceramics and scientific instruments.

Meanwhile in Edinburgh, the historic Palm Houses at the Royal Botanic Garden Edinburgh will reopen following four years of conservation work. The restored 19th century glasshouses will feature nearly 600 plants ranging from begonias to towering palms, alongside multimedia storytelling and guided experiences

that reveal the histories behind the collection.

DISTILLERIES & CULINARY TOURISM

Food and drink tourism continues to grow across Scotland, with several new distillery experiences enhancing the country’s already strong whisky culture.

On the Isle of Barra in the Outer Hebrides, a new £12 million distillery and visitor centre is scheduled to open in October 2026. The development will expand the island’s existing distillery into a full-scale whisky production facility with a café and retail space.

Elsewhere, actor Sam Heughan, well known from the Outlander series, has opened the Galloway Distillery in Dumfries and Galloway, which will continue expanding its visitor offerings over the next year. Near St Andrews, the Eden Mill Distillery has launched a new visitor centre featuring guided tours, tasting experiences and a rooftop cocktail bar overlooking the Eden Estuary.

NEW HOTELS & UNIQUE STAYS

Several hotel openings and upgrades are also reshaping Scotland’s accommodation landscape.

In Aberdeen, The Marcliffe is undergoing a multi-million-pound redevelopment ahead of its relaunch in early 2026. Plans include refreshed guestrooms and luxury suites along with a striking glass-domed courtyard dining space.

St Andrews will welcome the new Kithmore Hotel in summer 2026. The reimagined property will feature 44 guestrooms, a bar and restaurant and an expanded terrace just steps from the famous Old Course.

Edinburgh will also see several additions, including the Ruby Hotel opening on Princes Street in spring 2026. The property will offer roughly 300 rooms along with a rooftop terrace overlooking Edinburgh Castle and the city’s historic Old Town. Later in the year, the Clayton Hotel at St Andrew’s Square will debut with about 172 rooms, a restaurant and meeting facilities.

WELLNESS & STAR GAZING

Wellness travel is another growing focus in Scotland, with new experiences designed to connect visitors with the country’s natural environment.

In Perthshire, Taymouth Marina has introduced a floating wood-fired sauna cruise on Loch Tay, allowing guests to relax in a sauna before plunging into the loch and drifting across Highland scenery.

New spa and wellness facilities are also launching across the country. The Waterside Hotel in Ayrshire will unveil a new seafront spa in early 2026 featuring treatment rooms, hydrotherapy facilities and outdoor relaxation areas overlooking the coast.

Unique rural experiences are also expanding. On the Isle of Lewis, Alpacan will introduce alpaca meetand-greet experiences and fibre craft workshops that give visitors handson insight into crofting traditions and local life.

Scotland is also positioning itself as a leading destination for noctourism, with several officially designated dark sky locations offering exceptional stargazing opportunities.

Among them are Galloway Forest Park, the UK’s first Dark Sky Park, and the Isle of Rum, designated an International Dark Sky Sanctuary in 2024. Other locations include Moffat, Europe’s first Dark Sky Town, and Tomintoul and Glenlivet within the Cairngorms National Park.

Visitors heading north to Shetland can also explore the newly opened Saxavord Spaceport Visitor Centre on the island of Unst. The attraction features exhibits and interactive displays exploring space launches and the future of space travel.

For more information about travel to Scotland, go to www.visitbritain.org and www.visitscotland.com.

Exploring Glasgow and beyond with RIT Vacations

With WestJet once again flying to Glasgow this summer season, it’s easier than ever for Canadians to get to Scotland. Here are a few of RIT Vacations’ most popular itineraries:

• Scottish Royal (7 nights): The company’s most popular UK program begins with two nights in Glasgow before continuing through some of Scotland’s bestknown regions. The eight-day Scottish Royal itinerary includes Burns Country, the Highlands, Glencoe and Loch Ness, with castle visits, historic sites and whisky tastings before concluding in Edinburgh.

• Scottish Explorer (9 nights): New for 2026, this itinerary also starts with two nights in Glasgow before heading to Inverness and on to Edinburgh. Along the way, travellers will visit castles and lochs and experience a Loch Ness circuit, whisky tasting and encounters with sheepdogs and Highland cattle.

• North Coast & Islands (11 nights): Also new for 2026 and beginning and ending in Glasgow, this itinerary ventures through Scotland’s remote north, following the famed North Coast 500 and visiting Inverness, Orkney, Harris, Skye and Iona.

• Southern Scotland & Borders: This self-drive holiday begins or ends in Glasgow, perfect for independent travellers. The itinerary explores Edinburgh, the Scottish Borders and the Ayrshire coast, combining historic towns, castles and coastal scenery with the flexibility of travelling at one’s own pace.

For more details, go to www. ritvacations.com.

G Adventures shares appreciation for agents with ‘Travel Your Heart Out’ roadshow

TORONTO — G Adventures’ VP Customer & Sales Operations and Managing Director, Canada, David Green, thinks the travel industry should take a two-month long vacation every February and March. Who’s with him?

“We could just set our OutOf-Office messages on our email and take off. Because every year in February and March, something happens,” he said to laughter, cheers and claps from travel advisors, media and tourism board partners at the recent ‘Travel Your Heart Out’ event.

The annual G Adventures roadshow, arriving in Toronto after stops in Vancouver and Victoria, was a fun night and a much-deserved break for a travel industry that’s been through so much already in 2026,

board destinations: Colombia, Costa Rica, Portugal and Peru.

Halifax, Calgary and Montreal also got roadshow nights. The annual

‘RAISE THE WORLD’ IS OUR RALLYING CRY ACROSS EVERY CONTINENT WHERE WE CURRENTLY OPERATE

incredible work of our non-for-profit partner, Planeterra.”

Agents who connect clients with G Adventures trips are already directly fuelling the Raise the World initiative, he added. For those who want to take it even further, Green suggests talking to clients about Planeterra, or setting up a fundraising page, or donating to team Team Canada which has already raised an incredible $18,000.

and especially in the past few weeks, scrambling to rebook clients and dealing with cancellations after Cuba, Puerto Vallarta and now the war.

“This evening is all for you,” Green told agents gathered at the Storys event venue in Toronto’s Entertainment District. Travel advisors mingled and networked with G team members as well as reps from the night’s four partner tourism

event is all about agent appreciation, “and thanking the agent community,” Green told Travelweek.

It’s also about raising funds for Raise the World. As Green noted in his ‘G in 3’ column, G Adventures has made Raise the World its rallying cry “across every continent where we currently operate. At its heart, it’s a global movement that brings our entire community together, giving everyone the opportunity to raise vital funds to support the

G Adventures is also honed in on its long-standing partnership with National Geographic Expeditions; its new ‘National Geographic Signature with G Adventures’ itineraries launched earlier this year. G Adventures’ concept of ‘communityship’ is another focus, and it’s also the title of founder Bruce Poon Tip’s latest book, coming out later this year.

JORDAN, EGYPT & OMAN SUSPENDED

Amid the conflict in the Middle East and Persian Gulf, G Adventures

has suspended operations in Jordan, Egypt and Oman up to and including March 22, 2026. The company is contacting all affected travellers to advise them about flexible rebooking options.

“Jordan, Egypt and Oman are all suspended,” Green told Travelweek. “We know there’s a level of uncertainty so we’ve relaxed our T&Cs. We’re being very flexible. And we’re very appreciative of all the work agents are doing.”

He added that as soon as possible G Adventures wants to back in those countries. “We’re going to be ready to get back in, we want to be the first into these destinations. The people who are most impacted by all this are the locals.”

‘BORN IN CANADA’

Green also made sure agents at last night’s event knew that working with G Adventures is a boost for a Canadian company. “We’re ‘Born in Canada’, we’re a proudly Canadian business,” he said. “When you support G Adventures, you’re not just supporting those destinations, you’re supporting a proudly Canadian company.”

Green also invited agents to work towards securing a spot on the annual GX Summit, now taking place in Cambodia, Sept. 23 - 28, 2026. G Adventures’ Change Makers Challenge runs until May 31, 2026. The annual agent incentive offers 15 Canadian agents a spot at the 2026 GX Summit.

GX is the company’s annual global multi-day event “where we bring our entire community together,” said Green. As he joked, “only one company is stupid enough to do that, and it’s us.” More than 700 people are expected for GX in Cambodia

CIE Tours rolls out Ireland sale with discounted air, land savings

MORRISTOWN, NJ — CIE Tours has introduced a limited-time promotion on its 2026 Ireland program, featuring roundtrip airfare from $839 per person on Ireland-only guided tours and qualifying Custom Private Driver vacations.

Timed to Irish Heritage Month and heightened interest in Ireland during March, the offer applies to new bookings made through March 31, 2026, for travel from July 1 through Dec. 31, 2026. There are no blackout dates.

The promotion includes roundtrip economy airfare to Dublin or Shannon from Toronto, Montreal, Vancouver, Calgary and Ottawa. The air offer must be booked directly with CIE Tours by phone or through a travel advisor and cannot be booked online. Airfare is subject to availability and capacity controls. Travellers who prefer to arrange their own flights can opt instead for 10% off the landonly portion of qualifying vacations during the promotional window, using promo code MARCHLANDC.

The offer applies across CIE Tours’ full portfolio of 19 Ireland-only guided tours, as well as qualifying Custom Private Driver vacations.

“For more than 90 years, we’ve been sharing Ireland with travellers, and March consistently brings heightened attention to the destination,” said Stephen Cotter, managing director of CIE Tours. “This promotion provides a meaningful value-add for 2026, offering an accessible and flexible way to experience the very best of Ireland, from iconic landscapes and historic castles to lively pubs and

coastal villages, all delivered with our signature Irish hospitality.”

All vacations include the CIE Tours’ Inclusive Advantage, which covers accommodations, transportation, sightseeing, admission fees and most meals in the upfront price.

ACTA’s Berry now Membership Manager

ACTA has promoted Lesley Berry to the position of Membership Manager. Berry, who is approaching her threeyear anniversary with ACTA, first joined the organization as Membership Coordinator. Most recently, she served as Interim Manager, Meetings and Events. “Lesley’s industry experience, strong relationships, and dedication to our members make her a natural fit for this role,” said ACTA President, Suzanne Acton-Gervais. Berry has worked in the travel and tourism industry since 2007. On her new role, she says: “Being part of the membership team means connecting with our members, advocating on their behalf, and promoting the important work they do in an ever-changing industry.”

New leadership for NCLH’s

Oceania & RSSC prioritizes agent channel

MIAMI — Oceania Cruises and Regent Seven Seas Cruises have announced a new global leadership structure designed to strengthen support for travel advisors across all markets and capitalize on the increasing appetite for luxury and ultra luxury cruising.

Effective immediately, Wesley D’Silva has been appointed President, Regent Seven Seas Cruises, reporting to Jason Montague who continues to lead the long-term strategic direction for both Oceania Cruises and Regent Seven Seas Cruises, as Chief Luxury Officer for both brands.

Meanwhile Nathan Hickman and Shawn Tubman have been appointed Chief Sales Officers for Oceania Cruises and Regent Seven Seas Cruises respectively, overseeing global sales performance, travel advisor engagement and commercial development across all markets.

Montague said the strengthened leadership structure “positions us to accelerate our strategic plans to take both brands to new heights and support our travel advisor community with even greater focus. Travel advisors are integral to our success, and these organizational changes reflect our unwavering commitment to creating even more opportunity within the luxury and ultra-luxury cruise segments.”

For global commercial alignment, both North American domestic sales teams as well as international sales teams will report to Hickman and Tubman. These teams include: Brennan Quesnele, SVP, North America Sales & Trade Marketing,

Oceania Cruises; Jerod Evans, VP, North America Sales, RSSC; and Melaine Diaz, VP, Sales Strategy & Trade Marketing, RSSC.

Steve Odell, one of the company’s most respected and long-standing senior commercial leaders, will transition into an ambassador role supporting both cruise brands.

Oceania Cruises recently marked a record-breaking opening day for Oceania Sonata, the line’s newest ship, earlier this year, plus the cruise line has five Sonata Class ships scheduled for delivery between 2027 and 2037.

Meanwhile RSSC celebrated the most successful booking month in its history in January 2026, and will welcome Seven Seas Prestige later this year, its first new ship class in a decade, with three more Prestige Class ships scheduled for delivery 2030, 2033 and 2036.

Norwegian Cruise Line Holdings Ltd., parent company of Oceania Cruises, RSSC and NCL, recently announced John W. Chidsey as its new President and CEO, after Harry Sommer stepped down.

Black

lands at VoX

as PR Manager for Costa Rica

VoX International has appointed Jocelyn Black as its new Public Relations Manager. Black brings more than 10 years of experience in public relations and destination marketing across North America, EMEA and Australia. She previously led Canadian PR and media relations for Tourism Ireland, and most recently she oversaw global communications for Aurora Expeditions. Sue Webb, President of VoX International, said Black “brings a sharp strategic mindset, a deep understanding of the Canadian media landscape and a genuine passion for destination storytelling.” Black can be reached at jocelyn@ voxinternational.com.

RELAX IN LUXURY AND ENJOY EXCLUSIVE MOMENTS ON THE RIVERS OF EUROPE.

Offer your clients an unparalleled travel experience with the first 6 star slow luxury cruises.

They’ll experience world-class cuisine, personalized service, and fascinating destinations – aboard the Riverside Luxury Cruises on Europe’s most beautiful rivers.

TTAND expands supplier roster for LUXE premium brand

TORONTO – The Travel Agent Next Door has added several new suppliers to support its new premium brand launched last fall.

New additions to the LUXE by the Travel Agent Next Door supplier lineup include Scenic, Explora Journeys, Uniworld, Silversea and Tauck.

“We are onboarding these new luxury suppliers to support our strategic plan for growth in the luxury market,” said Flemming Friisdahl, CEO, TTAND. “A survey of our agents identified these suppliers to

augment our preferred and approved supplier group.”

TTAND introduced LUXE by The Travel Agent Next Door in November 2025 to respond to growing demand for high-end travel products and services and to distinguish its offering from mass-market initiatives that may not resonate with affluent travellers.

According to the company, the strategy is designed to reinforce its luxury positioning, increase conversion rates and equip advisors with the tools and partnerships needed to sell premium travel more effectively.

“With 32% of Canadians classified as affluent, demand is rising for personalized, meaningful travel experiences across generations – from Boomers to Millennials,”

said Christine Ufniak, TTAND Director of Marketing

TTAND says it is positioning itself to lead in the expanding luxury segment by training advisors to specialize in high-end travel. The focus on specialization is intended to help advisors differentiate themselves in a competitive marketplace, attract strong-performing agents and align with client preferences such as private touring, river cruising and bespoke FIT itineraries.

Ufniak added that research indicates luxury travellers are seeking personalization, exclusivity and emotional connection rather than mass-market messaging. To address those expectations, TTAND plans to roll out dedicated blogs, email campaigns and a site tailored specifically to the luxury audience.

Scenic Group to unveil three new luxury river ships

VANCOUVER — Scenic Group has announced plans to expand its river cruise fleet with three new luxury ships for its Scenic Luxury Cruises & Tours and Emerald Cruises brands, with launches scheduled between 2027 and 2028.

The expansion will include one new Emerald Star-Ship and two ultraluxury Scenic Space-Ships, extending the company’s presence across Europe and Asia.

The announcement coincides with Scenic Group’s 40th anniversary, marking four decades in the luxury river and yacht cruising sector. According to the company, the additional ships reflect continued demand for its premium cruise experiences and form part of a broader fleet expansion strategy.

“Our commitment to an additional three new river ships for the Scenic and Emerald Cruises brands reflects our confidence in the strong demand for our unique approach to luxury cruising,” said Glen Moroney, Chairman & Founder, Scenic Group.

“With Scenic Ikon in build for delivery in 2028 and five Emerald Cruises yachts and river ships already confirmed, this announcement marks the next phase of our strategic fleet growth.”

The announcement builds on several previously confirmed ship launches across Scenic Group’s brands. Emerald Astra is set to launch in May 2026 on the Rhine, Main and Danube rivers in Europe, while Emerald Lumi will debut on the Seine River in France in 2027.

The company is also expanding its ocean yacht fleet. Emerald Kaia is

scheduled to launch in April 2026, followed by Emerald Raiya in 2027 and Emerald Xara in 2028. Scenic Ikon, another luxury yacht, is also expected to enter service in 2028.

DOURO & MEKONG EXPANSION

Two of the new vessels will be deployed in Portugal on the Douro River, further strengthening Scenic Group’s offerings in the region.

Emerald Nova is scheduled to launch in June 2027 and will operate alongside Emerald Radiance. The ship is being purpose-built for the Douro and will introduce a longer itinerary designed to explore more of Portugal’s wine country and historic cities.

Among the itineraries planned is the 11-day ‘Douro Highlights: Porto, Salamanca & the Wine Valley’ cruise, which will combine cultural experiences with active excursions such as guided hikes and kayaking.

Later in 2027, the ultra-luxury Scenic Aria will also debut on the Douro. Launching in September, the vessel will join Scenic Azure and operate two of the line’s established itineraries: the 11-day ‘Unforgettable Douro’ and the ‘eight-day Delightful Douro’.

Scenic Group is also expanding its presence in Southeast Asia with

the addition of Scenic Spirit II on the Mekong River. Scheduled to launch in early 2028, the new vessel will operate itineraries through Vietnam and Cambodia.

Porter’s YTZ-Chicago flights heading for ORD instead of MDW as of Sept. 1

TORONTO Porter Airlines’ route from Billy Bishop Toronto City Airport to Chicago will soon feature Chicago O’Hare (ORD) instead of Chicago Midway (MDW).

Porter’s YTZ-ORD flights will reportedly start Sept. 1, 2026 on the carrier’s Q400 aircraft. Frequency will also increase, to 3x daily.

The news comes just a few months after Air Canada announced its plans to ramp up operations at YTZ, with new nonstops to four U.S. airports starting this spring, including Chicago O’Hare as of June 1.