‘And now we welcome the New Year, full of things that have never been.’ It can be hard to maintain the enthusiasm for New Year’s Resolutions months after your initial ‘New Year, New Me’ inspiration, but nothing is impossible! Here are some tips for your resolution to (hopefully) make things a little easier.
ISSUE 4 : JANUARY 2016 Making your time with Trafford Leisure that little bit more interesting
Make It Positive!
Be Specific!
Set yourself definite targets to aim for! Say ‘I will lose 10lbs’ instead of ‘I want to lose weight’.
How about ‘I WILL eat more fruit’ instead of ‘I WON’T eat chocolate’? Instead of feeling deprived, you will just feel good about doing that little bit extra for yourself.
New Year’s Resolution Tips Tell People!
Sharing your resolution with others can make you more determined to achieve your goals.
Be Realistic!
Don’t resolve to run a marathon if you’ve never even run 5k! Setting achieveable goals makes you more likely to succeed.
Good luck and here’s to a healthy and happy 2016! FACT OF THE MONTH This year, you could reuse calendars from the years 1932, 1960 and 1988. Your 2016 calendar will be reusable in 2044, 2072 and 2112!
Movers and Shakers A big welcome to: • • • • • • • •
Robert Jackson - Duty Manager at Sale Leisure Centre Dan Cummings - Senior Fitness Instructor at The Grammar Camella Davies - Senior Fitness Instructor at The Grammar Jodie Entwistle - Learning and Corporate Admin Assistant Brandon Kilbride - Lifeguard and Leisure Assistant at Urmston Leisure Centre Jonathon Case - Duty Manager at Stretford Sports Village Martin Lesko - Senior Leisure Attendant at Sale Leisure Centre Ryan Andrew - Leisure Attendant at Urmston Leisure Centre
A very sad farewell to: • • • •
Chris Kirkham - Payroll Manager Joel Harris - Sports Coach Eileen Ingram - Cleaner at Stretford Sports Village Lewis Ashton - Health and Fitness Instructor at Urmston Leisure Centre
As of 17th February 2016, Altrincham Driving Range, located at Altrincham Golf Course, will be managed by Trafford Leisure, Trafford Council’s Community Interest Company. We expect the driving range to be opening around the beginning of March.
Running For Craig Kelly Jackson is running the Manchester Marathon on the 10th April 2016. She is raising money for Magpas, who are a local charity group that supports the Ambulance Service by providing the Magpas Helimedix Air Ambulance and a Magpas specialist medical team, despatched to cases of life-threatening illness or major trauma within the East of England.
Read more inside >>
Driving Forward
She is running in memory of her brother-in-law Craig Jackson, who died suddenly in August 2015. Magpas, the local volunteer group were first on the scene to help try to revive Craig after he suddenly collapsed. If you would like to donate to this wonderful charity, go to: http://www.justgiving.com/Kelly-Jackson90
into 2016!
What would you like to see in your Newsletter? This is your newsletter and we want your ideas! This could be anything from events, to competitions, to customer feedback, to a quote or tweet of the month. Let me know by email: heather.gaulton@traffordleisure.co.uk 8
INSIDE: >> NEW DRIVING RANGE
>> STAFF PROFILE OF THE MONTH
>> NEW YEAR’S RESOLUTION TIPS
>> RUNNING FOR CRAIG
BUILDING POSITIVE FUTURES A FEW WORDS FROM OUR CHIEF OPERATING OFFICER
Jo Cherrett
Don’t miss out on your Simply Health Benefits! Just a little reminder to all contracted staff that your Simply Health claims allowances get renewed on 1st April, so make sure that you get the most of them for the remainder of this year! So if you still need to get your teeth or your eyes checked, if you fancy a new pair of glasses, or if you are in need of some physio or other therapies, now is the time to get it booked in! Remember you can submit your claims online as well, at www.simplyhealth.co.uk/register, so it is easier than ever to make the most
So, have you heard the news – Our Trafford Leisure, the Council’s community Interest Company will be taking over the keys to Altrincham Driving
of this great staff benefit.
Range on the 17th February 2016. Paul and his team are currently planning hard for the transition and have had a 12 month business plan approved by the board last week. We will be closing once handover takes place for a couple of weeks whilst some maintenance and improvements are made. Exciting! Have you had a go at hitting a golf ball? I would like to take this opportunity to invite any staff member with a guest down to the driving range to join Paul and the team, further details to follow,
If you would like moreCore from cover Simply Health you can pay for different levels as shown below. Your table of cover
Some of you do know that I escape to get married during February, and whilst I enjoy some sunshine and celebrations I time it perfectly to return at the end of February when all the hard work is done to celebrate in the opening of this great facility. Good Luck to Paul and the team!
Monthly premium for you Monthly premium for you and your partner Monthly premium for up to four of your children who live with you
Payback level
Level 1
Level 2
Level 3
FREE
£13.43
£27.89
£8.27
£32.03
£60.95
FREE
FREE
FREE
Annual limit per person
So what else has been happening…. As we have grown over the years it has become more and more difficult for me to get to know everyone really well. It helps to have corporate
Dental
inductions where I can pop in and say hello; introducing our new chairman and board members over the last 3 months has also ensured I have
Includes check-ups, hygienist’s fees, fillings, dentures, crowns and bridges
been out and about and seeing old and new faces; meeting new employees when they come to Marsland House as part of their inductions, this
Dental accident
is also enjoyable and really gives me an insight into the first class recruitment taking place. But this month I was asked by Diane Swindells at
Covers treatment to return you to your pre-accident state of oral health if you see a dentist or doctor within 48 hours of the accident.
Altrincham Leisure Centre if I wanted to attend the team’s reception meeting. I would very much like to attend a department meeting or work for a few hours within a team on a monthly basis and although Diane was the first to ask me directly, really would welcome this from anyone. Attending Altrincham’s reception meeting was invaluable, yes they did have some nice treats (thank you), but the value was I got to see first-hand a team that really does care about the people who come into their centre but alongside this I got to listen to some of the challenges and issues that you currently face.
Optical Includes sight tests and fitting fees, prescription glasses, sunglasses and contact lenses Full body health screening A full health screen at a registered health screening clinic or service provider Physiotherapy, osteopathy, chiropody / podiatry, chiropractic, acupuncture and homeopathy
As you will see from each newsletter we are constantly evolving, changing services and products if necessary and creating new ones where required. If anyone wants to speak to me directly with any idea or concept where you feel you or a team can make a difference please do not hesitate to contact me.
Treatment carried out by a qualified practitioner that we recognise Diagnostic consultation, tests and scans Includes consultations with a specialist, consultant referred CT and MRI scans, X-rays, and diagnostic tests
With Simply Health you also get online access to information on a wide range of health and wellbeing issues, as well as a health tool too access your overall health. You can get access to dicsounted
100%
£60
£120
£180
100%
£300
£400
£500
100%
£60
£120
£180
100%
£100
£200
£300
EEA and Switzerland. There is
100%
£150
£300
£450
24hrs a day, 7 days a week
gym membership rates across a network of over 2000 gyms. You can also receive Simply Health benefits for up to 28 days whenever you are in the a freephone service available for counselling, health and
100%
£250
£300
£500
wellbeing advice on 0800 975 3356.
Additional benefits
Gym discount For more information contact Caroline Barton on 0161 826 3945 or at caroline.barton@traffordleisure.co.uk
Neil Staff Profile
Of The Month Roles and responsibilities: Operating Stretford Sports Village Chester Site on a day to day basis, ensuring the Centre runs at its highest ability with all the members/ guests and ensuring they have the best visit possible. I deal with challenges every day from public enquiries to (hopefully rare) emergencies. Working with Mark Pearson, my Duty Manager, we make a strong team and provide the best service for everyone! Bio: Originally from Buxton, Derbyshire, my background is quite the opposite of healthy living and exercise. At 18 years old, studying Film at college, I weighed over 23 stone and eventually thought enough was enough. After completing my first Fitness Instructor qualification I have now lost 8 stone, completely changing my lifestyle habits for the better. My career in Health & Fitness has lasted 7 years so far and at 24 years of age there’s still plenty more to come. My qualifications include Level 4 Personal Trainer in Obesity & Diabetes Management and GP Exercise Referral. Working in different jobs, roles have included leisure attendant, working my way up to Head Personal Trainer and Fitness Studio Manager. However Trafford Leisure has definitely been my favourite employer so far! June 2016 will be the biggest summer of my life by getting married to my fiancée Grace. We met at a fancy dress party with Grace as a zebra and me a rather impressive Flamingo!
2
Moss
Senior Leisure Assistant Stretford Sports Village Hobbies and interests: I am very big in weight lifting and functional exercise, and if I’m not at work I’m always in the gym multiple times a week (especially now after Christmas and New Year!). Thinking about new exercises and different muscles in the body is what I enjoy; Grace hates it when I ask her to try new exercises at home! Favourite film: I’m a massive Martin Scorsese and Robert De Niro fan, which includes Raging Bull and Casino, but my overall favourite film is GoodFellas - full of violence, different stories about the mafia and great acting from Ray Liotta and Joe Pesci as well! Best place I’ve been to abroad: I absolutely love the USA and Italy. It’s tough to pick between Rome and New York, maybe go in between for Little Italy in the Big Apple? Both cities have loads to see and do including the Vatican, Empire State Building, the Colosseum and Statue of Liberty! Not forgetting about all the food and drink though! Dream job: My ultimate job would be to open my own state of the art Gym and Fitness centre, helping people achieve all their targets/goals! An even better benefit would be after it shut at night I could have my own private gym! (None of the cheesy music though!)
Access to discounted gym membership rates across a network of over 2000 gyms. Online health
Provides online information on a wide range of health and wellbeing issues, as well as access to an online health tool to assess your overall health. European Cover You’ll receive these benefits (excluding Employee Assistance Programme) for stays up to and including 28 days, on business or pleasure, wherever you are in the EEA and Switzerland. Free Helpline Your plan gives you access to a free confidential helpline to advise you on health and lifestyle issues, as well as an over the phone counselling service. This service is available 24 hours a day, 7 days a week and can be accessed by calling 0800 975 3356.
Staff Family Passes
Your employer has chosen this policy for you. If you choose to add your partner, the joining age is from 18 years old up to 69. If you, or anyone on the policy, is aged 70 or over you will not be able to increase the level of cover. Premiums include Insurance Premium Tax.
Please refer to your Membership Certificate to confirmAll yourstaff cover.play
golf for free when working for Trafford Leisure and if you have family on a staff family pass they can use our Golf For full details of the plan please refer to the Policy Document. Courses for onlycCORPCPLAN-post-1115 £3 a round!
Congratulations to Gill Adams at Altrincham Leisure Centre for receiving Gold on her Profile for the second year running! And congratulations to Neil Hughes at The Grammar for also receiving Gold on his Profile!
Your family members can play anytime Monday - Friday and after 3pm at the weekends. If you would like any of your family members (up to 4 immediate family members are allowed) to join on a staff family pass, you can contact your administrator at your site for more information. It costs £5 for the year and £3 for a round.
Also, your family can use the leisure centres with the same pass for the cost of £1.10 for swimming, gym sessions or racquet sports.
3 words to describe me: Determined, enthusiastic and entertaining!
7
Introducing your new payroll manager...
Future...
Congratulations
After 10 years of ensuring that we have all been paid every month, Chris Kirkham left Trafford Leisure at Christmas to embark on a new career in the building and construction industry and his role as Payroll Manager and HR Administrator has been taken over by Caroline Barton, who has been working alongside Chris since October to ensure a seamless handover.
to Christina Joyce, who has passed her CIMA professional qualification!
You should all now be fully aware of the dates that have been set for you to come and join your Manager and colleagues to discuss our updated Vision 2020 Strategy. I really want your comments and feedback on the draft corporate strategy that has been produced by your Leadership Team. To be
A note from Caroline:
fair, I think they have done a great job. It looks great, it seems easy to read –
Well done Christina!
‘After living in Spain for six years with my two daughters and running two restaurant bars I moved back to Manchester in 2011. I gained employment back in finance and progressed back into payroll. It has been an interesting four years since my return. I met my new partner, soon to be my husband. Paige and Georgia are doing really well. Paige moved back to live in Spain in August 2015 and is happy in her work as she is back with all her friends, and Georgia is working as a beautician and hairdresser. Myself, I started to work for Trafford Leisure in October. Mr Chris and all the staff have made me welcome and helped me settle into my new career. I look forward to working with everyone for many years to come and building good relationships with all.’
and the question I have for all staff is “Can every member of staff see how they will be able to help achieve our must score goals”.
Will’s Standing Strong! We’ve been sent this amazing photo of Will Partington standing for the first time since his motorcycle accident in September 2015. Claire, Will’s mother, said, ‘We are really proud of his resolve and sheer determination to move forwards further than any of the medical professions ever thought possible!’
I am sure that you will all wish Caroline well in her role at Trafford Leisure and we look forward to working with her for many years to come.
We all send Will our best wishes and support as he continues with his physiotherapy and rehabilitation. Good Luck Will!
In addition to the strategy your manager will also share the 16 corporate
8.
Complete a thorough audit of services and contractors used to identify cost saving efficiency’s.
priorities outlined for the next few years. Are these right – have we missed
9.
A full review of reactive maintenance and PPM Programmes.
anything?
10.
Re-develop the Zest Health and Fitness Brand into a Brand identified as a wellness service.
11.
16 Priorities: 1.
Develop a wellness plan for the people of Trafford that incorporates both the Active Living current
for completing a gap analysis in both wet and dry facilities / areas. 12.
projects and new tailored products for those individuals or groups who are currently inactive. 2.
Develop and implement new weekend and holiday products aimed at the whole family.
3.
Improve the use of technology to for better customer experience.
4.
Priority Projects
Develop a model that will allow both a centre and Trafford wide approach to be taken
Develop a new golf model that includes the driving range underpinned by a robust business plan.
13.
Refer people from our open Trafford Learning Courses into employment opportunities.
14.
Position ourselves as the expert in physical activity in Trafford. Share our success stories, specifically our people case studies using PR Media.
- Join at home and on-line sales Project.
15.
- Learn 2 Project (IT solution for swim well registration, including parent portal).
Develop an ongoing programme that develops leadership behaviours and approaches to support the ILM programme in place.
- Data Capture Project (to provide an excellent database of our customers).
16.
- Refer all Project (to support referrals and other wellness products ensuring this compliments
Review and ensure the HR support in place for the business meets the current and future needs of the business.
Trafford Care Coordination Centre (TCCC). Trial a “call centre” approach for 2 weeks where bookings are taken over the telephone to identify service and profit potential.
If you are unable to make the date planned at your centre /
5.
Review and develop the profile tool further to ensure a consistent approach to profiling.
department then please feel free to join me at our staff reps meeting
6.
Review and make improvements to Trafford Leisure Induction Process.
at Marsland House on Tuesday 15th March 2016 at 10.30 am where I
7.
Identify new approaches to recruitment / training of existing staff that we need to continue to
will be utilising the first part of the meeting to go through the strategy
grow the business. I.e. Swimming, coaches, gymnastic / trampoline.
and priorities.
Zest Promotion - New Year Give Away
IT Support As an organisation we have a number of IT support contracts in place to help support you and your teams. Should you encounter a problem with IT then please take advantage of this resource by logging your problem as follows:
IT and Network
For problems with trust IT and Network please contact Optimised IT
Plus 2 and Tills For problems with Plus 2 please contact Gladstone
on
01565 722 280
on
08451 201 011
•
Monday – Friday: 9am – 5.30pm
•
Monday – Friday : 7am - 7pm
Phones For problems with the Buisness Phones please contact Avandda by email on:
support@avandda.co.uk
or contact them on:
0800 156 0077 or 01925 250010 • 6
This January we are offering a New Year Fitness Giveaway for new customers:
Seven months membership for the price of six. The offer includes one free month, two free 1-2-1 sessions, no joining fee, and a free induction. It applies only to Complete and Family memberships. This offer is available to new customers from 1st January - 31st January 2016.
Photocopiers For problems with the Photcopier please contact Midshire on: •
0161 494 3370
Monday - Friday 9am - 5.30pm
You Botahn Can in J
January offer at
The Grammar:
New customers can buy one membership, get one free, when they join with a friend or family member.
Monday to Friday - 9.00am - 5.30pm 3
Tweets of the Month
Driving Forward into 2016!
Trafford Leisure is excited to announce that the company will be taking on a new facility in 2016! Altrincham Golf Driving Range will be handed over to Trafford Leisure in February 2016. We expect the driving range to be opening around the beginning of March. Although the facility is on the same site as Altrincham Golf Course, it has been managed as a separate private business for over 30 years. The facility does need some major improvements, but is a fantastic prospect for Trafford Leisure’s business! Golf Manager, Paul Murray, explained: ‘I am extremely excited about the opportunity to manage both the golf course and the driving range as one, being able to develop the complete golf experience for the people of Trafford and wider. Many golfers will know that the golf market has been hit hard in the UK over the last few years with the challenge of economy, lifestyles changing, and the good old British weather; operating both these facilities hand in hand with our course in Flixton will just strengthen the sport of golf in the community of Trafford for the long term. Development Plans are already underway for the new provision and Trafford Leisure is committed to providing first class golf tuition and practice facilities to the people of Trafford. Making golf accessible for all will become far more realistic and our company ethos will ensure that we focus on increasing participation for all sections of the community. We can take the lead on beginner, female, junior and disabled participation opportunities, as well as impacting on the current levels of physical inactivity that exits in Trafford.’
4
Local News Coverage
Published by The Messenger
‘It’s business as usual’ says new operator of Trafford’s leisure facilities council since 2003. But last year the leisure trust withdrew from its partnership with the council, after its funding was cut and because of concerns that it would not be able to meet the cost of modernising Trafford’s leisure facilities over the coming years.
TRAFFORD’S leisure centres are now being run by a new company – but customers are being assured it is That led to Trafford Council business as usual. working alongside the trust to develop the new operating In October the borough’s leisure company, Trafford Leisure. facilities - eight leisure centres and two golf courses - were handed The 500 employees the trust over to a new community interest previously employed have company, Trafford Leisure CIC Ltd. moved to the new company. Similar to the leisure trust, Previously, Trafford Community Trafford Leisure is a nonLeisure Trust had operated the profit organisation where any leisure facilities on behalf of the surplus income is reinvested
back into the leisure operation. changed for our customers Trafford Leisure is owned by and to deliver the same great service the leisure trust Trafford Council. delivered for the previous 12 Jo Cherrett, chief operating years.” officer for Trafford Leisure Jo continues by saying, said, “Behind the scenes the transfer has been hard “The leisure trust did a fantastic job, taking 800,000 work and we have been most definitely burning the candle customer visits in the first at both ends, but I’m delighted year in which it operated to 2.5 million in recent years, how it has gone. making Trafford one of the most active boroughs in the “For our customers and staff the transfer to the new UK. company has most definitely “We have a lot of challenges been business as usual and ultimately this means that our ahead and we are looking customers will have noticed no forward to tackling these but change really with the service ultimately our aim is to take delivery and products on offer. on from where the leisure trust left off and build on “The only real noticeable the trust strengths and Kick forward and develop a first difference has been the introduction of the new class leisure operation that company logo, our aim was the whole of the Trafford community deserves.” always to ensure nothing
5
Tweets of the Month
Driving Forward into 2016!
Trafford Leisure is excited to announce that the company will be taking on a new facility in 2016! Altrincham Golf Driving Range will be handed over to Trafford Leisure in February 2016. We expect the driving range to be opening around the beginning of March. Although the facility is on the same site as Altrincham Golf Course, it has been managed as a separate private business for over 30 years. The facility does need some major improvements, but is a fantastic prospect for Trafford Leisure’s business! Golf Manager, Paul Murray, explained: ‘I am extremely excited about the opportunity to manage both the golf course and the driving range as one, being able to develop the complete golf experience for the people of Trafford and wider. Many golfers will know that the golf market has been hit hard in the UK over the last few years with the challenge of economy, lifestyles changing, and the good old British weather; operating both these facilities hand in hand with our course in Flixton will just strengthen the sport of golf in the community of Trafford for the long term. Development Plans are already underway for the new provision and Trafford Leisure is committed to providing first class golf tuition and practice facilities to the people of Trafford. Making golf accessible for all will become far more realistic and our company ethos will ensure that we focus on increasing participation for all sections of the community. We can take the lead on beginner, female, junior and disabled participation opportunities, as well as impacting on the current levels of physical inactivity that exits in Trafford.’
4
Local News Coverage
Published by The Messenger
‘It’s business as usual’ says new operator of Trafford’s leisure facilities council since 2003. But last year the leisure trust withdrew from its partnership with the council, after its funding was cut and because of concerns that it would not be able to meet the cost of modernising Trafford’s leisure facilities over the coming years.
TRAFFORD’S leisure centres are now being run by a new company – but customers are being assured it is That led to Trafford Council business as usual. working alongside the trust to develop the new operating In October the borough’s leisure company, Trafford Leisure. facilities - eight leisure centres and two golf courses - were handed The 500 employees the trust over to a new community interest previously employed have company, Trafford Leisure CIC Ltd. moved to the new company. Similar to the leisure trust, Previously, Trafford Community Trafford Leisure is a nonLeisure Trust had operated the profit organisation where any leisure facilities on behalf of the surplus income is reinvested
back into the leisure operation. changed for our customers Trafford Leisure is owned by and to deliver the same great service the leisure trust Trafford Council. delivered for the previous 12 Jo Cherrett, chief operating years.” officer for Trafford Leisure Jo continues by saying, said, “Behind the scenes the transfer has been hard “The leisure trust did a fantastic job, taking 800,000 work and we have been most definitely burning the candle customer visits in the first at both ends, but I’m delighted year in which it operated to 2.5 million in recent years, how it has gone. making Trafford one of the most active boroughs in the “For our customers and staff the transfer to the new UK. company has most definitely “We have a lot of challenges been business as usual and ultimately this means that our ahead and we are looking customers will have noticed no forward to tackling these but change really with the service ultimately our aim is to take delivery and products on offer. on from where the leisure trust left off and build on “The only real noticeable the trust strengths and Kick forward and develop a first difference has been the introduction of the new class leisure operation that company logo, our aim was the whole of the Trafford community deserves.” always to ensure nothing
5
Introducing your new payroll manager...
Future...
Congratulations
After 10 years of ensuring that we have all been paid every month, Chris Kirkham left Trafford Leisure at Christmas to embark on a new career in the building and construction industry and his role as Payroll Manager and HR Administrator has been taken over by Caroline Barton, who has been working alongside Chris since October to ensure a seamless handover.
to Christina Joyce, who has passed her CIMA professional qualification!
You should all now be fully aware of the dates that have been set for you to come and join your Manager and colleagues to discuss our updated Vision 2020 Strategy. I really want your comments and feedback on the draft corporate strategy that has been produced by your Leadership Team. To be
A note from Caroline:
fair, I think they have done a great job. It looks great, it seems easy to read –
Well done Christina!
‘After living in Spain for six years with my two daughters and running two restaurant bars I moved back to Manchester in 2011. I gained employment back in finance and progressed back into payroll. It has been an interesting four years since my return. I met my new partner, soon to be my husband. Paige and Georgia are doing really well. Paige moved back to live in Spain in August 2015 and is happy in her work as she is back with all her friends, and Georgia is working as a beautician and hairdresser. Myself, I started to work for Trafford Leisure in October. Mr Chris and all the staff have made me welcome and helped me settle into my new career. I look forward to working with everyone for many years to come and building good relationships with all.’
and the question I have for all staff is “Can every member of staff see how they will be able to help achieve our must score goals”.
Will’s Standing Strong! We’ve been sent this amazing photo of Will Partington standing for the first time since his motorcycle accident in September 2015. Claire, Will’s mother, said, ‘We are really proud of his resolve and sheer determination to move forwards further than any of the medical professions ever thought possible!’
I am sure that you will all wish Caroline well in her role at Trafford Leisure and we look forward to working with her for many years to come.
We all send Will our best wishes and support as he continues with his physiotherapy and rehabilitation. Good Luck Will!
In addition to the strategy your manager will also share the 16 corporate
8.
Complete a thorough audit of services and contractors used to identify cost saving efficiency’s.
priorities outlined for the next few years. Are these right – have we missed
9.
A full review of reactive maintenance and PPM Programmes.
anything?
10.
Re-develop the Zest Health and Fitness Brand into a Brand identified as a wellness service.
11.
16 Priorities: 1.
Develop a wellness plan for the people of Trafford that incorporates both the Active Living current
for completing a gap analysis in both wet and dry facilities / areas. 12.
projects and new tailored products for those individuals or groups who are currently inactive. 2.
Develop and implement new weekend and holiday products aimed at the whole family.
3.
Improve the use of technology to for better customer experience.
4.
Priority Projects
Develop a model that will allow both a centre and Trafford wide approach to be taken
Develop a new golf model that includes the driving range underpinned by a robust business plan.
13.
Refer people from our open Trafford Learning Courses into employment opportunities.
14.
Position ourselves as the expert in physical activity in Trafford. Share our success stories, specifically our people case studies using PR Media.
- Join at home and on-line sales Project.
15.
- Learn 2 Project (IT solution for swim well registration, including parent portal).
Develop an ongoing programme that develops leadership behaviours and approaches to support the ILM programme in place.
- Data Capture Project (to provide an excellent database of our customers).
16.
- Refer all Project (to support referrals and other wellness products ensuring this compliments
Review and ensure the HR support in place for the business meets the current and future needs of the business.
Trafford Care Coordination Centre (TCCC). Trial a “call centre” approach for 2 weeks where bookings are taken over the telephone to identify service and profit potential.
If you are unable to make the date planned at your centre /
5.
Review and develop the profile tool further to ensure a consistent approach to profiling.
department then please feel free to join me at our staff reps meeting
6.
Review and make improvements to Trafford Leisure Induction Process.
at Marsland House on Tuesday 15th March 2016 at 10.30 am where I
7.
Identify new approaches to recruitment / training of existing staff that we need to continue to
will be utilising the first part of the meeting to go through the strategy
grow the business. I.e. Swimming, coaches, gymnastic / trampoline.
and priorities.
Zest Promotion - New Year Give Away
IT Support As an organisation we have a number of IT support contracts in place to help support you and your teams. Should you encounter a problem with IT then please take advantage of this resource by logging your problem as follows:
IT and Network
For problems with trust IT and Network please contact Optimised IT
Plus 2 and Tills For problems with Plus 2 please contact Gladstone
on
01565 722 280
on
08451 201 011
•
Monday – Friday: 9am – 5.30pm
•
Monday – Friday : 7am - 7pm
Phones For problems with the Buisness Phones please contact Avandda by email on:
support@avandda.co.uk
or contact them on:
0800 156 0077 or 01925 250010 • 6
This January we are offering a New Year Fitness Giveaway for new customers:
Seven months membership for the price of six. The offer includes one free month, two free 1-2-1 sessions, no joining fee, and a free induction. It applies only to Complete and Family memberships. This offer is available to new customers from 1st January - 31st January 2016.
Photocopiers For problems with the Photcopier please contact Midshire on: •
0161 494 3370
Monday - Friday 9am - 5.30pm
You Botahn Can in J
January offer at
The Grammar:
New customers can buy one membership, get one free, when they join with a friend or family member.
Monday to Friday - 9.00am - 5.30pm 3
BUILDING POSITIVE FUTURES A FEW WORDS FROM OUR CHIEF OPERATING OFFICER
Jo Cherrett
Don’t miss out on your Simply Health Benefits! Just a little reminder to all contracted staff that your Simply Health claims allowances get renewed on 1st April, so make sure that you get the most of them for the remainder of this year! So if you still need to get your teeth or your eyes checked, if you fancy a new pair of glasses, or if you are in need of some physio or other therapies, now is the time to get it booked in! Remember you can submit your claims online as well, at www.simplyhealth.co.uk/register, so it is easier than ever to make the most
So, have you heard the news – Our Trafford Leisure, the Council’s community Interest Company will be taking over the keys to Altrincham Driving
of this great staff benefit.
Range on the 17th February 2016. Paul and his team are currently planning hard for the transition and have had a 12 month business plan approved by the board last week. We will be closing once handover takes place for a couple of weeks whilst some maintenance and improvements are made. Exciting! Have you had a go at hitting a golf ball? I would like to take this opportunity to invite any staff member with a guest down to the driving range to join Paul and the team, further details to follow,
If you would like moreCore from cover Simply Health you can pay for different levels as shown below. Your table of cover
Some of you do know that I escape to get married during February, and whilst I enjoy some sunshine and celebrations I time it perfectly to return at the end of February when all the hard work is done to celebrate in the opening of this great facility. Good Luck to Paul and the team!
Monthly premium for you Monthly premium for you and your partner Monthly premium for up to four of your children who live with you
Payback level
Level 1
Level 2
Level 3
FREE
£13.43
£27.89
£8.27
£32.03
£60.95
FREE
FREE
FREE
Annual limit per person
So what else has been happening…. As we have grown over the years it has become more and more difficult for me to get to know everyone really well. It helps to have corporate
Dental
inductions where I can pop in and say hello; introducing our new chairman and board members over the last 3 months has also ensured I have
Includes check-ups, hygienist’s fees, fillings, dentures, crowns and bridges
been out and about and seeing old and new faces; meeting new employees when they come to Marsland House as part of their inductions, this
Dental accident
is also enjoyable and really gives me an insight into the first class recruitment taking place. But this month I was asked by Diane Swindells at
Covers treatment to return you to your pre-accident state of oral health if you see a dentist or doctor within 48 hours of the accident.
Altrincham Leisure Centre if I wanted to attend the team’s reception meeting. I would very much like to attend a department meeting or work for a few hours within a team on a monthly basis and although Diane was the first to ask me directly, really would welcome this from anyone. Attending Altrincham’s reception meeting was invaluable, yes they did have some nice treats (thank you), but the value was I got to see first-hand a team that really does care about the people who come into their centre but alongside this I got to listen to some of the challenges and issues that you currently face.
Optical Includes sight tests and fitting fees, prescription glasses, sunglasses and contact lenses Full body health screening A full health screen at a registered health screening clinic or service provider Physiotherapy, osteopathy, chiropody / podiatry, chiropractic, acupuncture and homeopathy
As you will see from each newsletter we are constantly evolving, changing services and products if necessary and creating new ones where required. If anyone wants to speak to me directly with any idea or concept where you feel you or a team can make a difference please do not hesitate to contact me.
Treatment carried out by a qualified practitioner that we recognise Diagnostic consultation, tests and scans Includes consultations with a specialist, consultant referred CT and MRI scans, X-rays, and diagnostic tests
With Simply Health you also get online access to information on a wide range of health and wellbeing issues, as well as a health tool too access your overall health. You can get access to dicsounted
100%
£60
£120
£180
100%
£300
£400
£500
100%
£60
£120
£180
100%
£100
£200
£300
EEA and Switzerland. There is
100%
£150
£300
£450
24hrs a day, 7 days a week
gym membership rates across a network of over 2000 gyms. You can also receive Simply Health benefits for up to 28 days whenever you are in the a freephone service available for counselling, health and
100%
£250
£300
£500
wellbeing advice on 0800 975 3356.
Additional benefits
Gym discount For more information contact Caroline Barton on 0161 826 3945 or at caroline.barton@traffordleisure.co.uk
Neil Staff Profile
Of The Month Roles and responsibilities: Operating Stretford Sports Village Chester Site on a day to day basis, ensuring the Centre runs at its highest ability with all the members/ guests and ensuring they have the best visit possible. I deal with challenges every day from public enquiries to (hopefully rare) emergencies. Working with Mark Pearson, my Duty Manager, we make a strong team and provide the best service for everyone! Bio: Originally from Buxton, Derbyshire, my background is quite the opposite of healthy living and exercise. At 18 years old, studying Film at college, I weighed over 23 stone and eventually thought enough was enough. After completing my first Fitness Instructor qualification I have now lost 8 stone, completely changing my lifestyle habits for the better. My career in Health & Fitness has lasted 7 years so far and at 24 years of age there’s still plenty more to come. My qualifications include Level 4 Personal Trainer in Obesity & Diabetes Management and GP Exercise Referral. Working in different jobs, roles have included leisure attendant, working my way up to Head Personal Trainer and Fitness Studio Manager. However Trafford Leisure has definitely been my favourite employer so far! June 2016 will be the biggest summer of my life by getting married to my fiancée Grace. We met at a fancy dress party with Grace as a zebra and me a rather impressive Flamingo!
2
Moss
Senior Leisure Assistant Stretford Sports Village Hobbies and interests: I am very big in weight lifting and functional exercise, and if I’m not at work I’m always in the gym multiple times a week (especially now after Christmas and New Year!). Thinking about new exercises and different muscles in the body is what I enjoy; Grace hates it when I ask her to try new exercises at home! Favourite film: I’m a massive Martin Scorsese and Robert De Niro fan, which includes Raging Bull and Casino, but my overall favourite film is GoodFellas - full of violence, different stories about the mafia and great acting from Ray Liotta and Joe Pesci as well! Best place I’ve been to abroad: I absolutely love the USA and Italy. It’s tough to pick between Rome and New York, maybe go in between for Little Italy in the Big Apple? Both cities have loads to see and do including the Vatican, Empire State Building, the Colosseum and Statue of Liberty! Not forgetting about all the food and drink though! Dream job: My ultimate job would be to open my own state of the art Gym and Fitness centre, helping people achieve all their targets/goals! An even better benefit would be after it shut at night I could have my own private gym! (None of the cheesy music though!)
Access to discounted gym membership rates across a network of over 2000 gyms. Online health
Provides online information on a wide range of health and wellbeing issues, as well as access to an online health tool to assess your overall health. European Cover You’ll receive these benefits (excluding Employee Assistance Programme) for stays up to and including 28 days, on business or pleasure, wherever you are in the EEA and Switzerland. Free Helpline Your plan gives you access to a free confidential helpline to advise you on health and lifestyle issues, as well as an over the phone counselling service. This service is available 24 hours a day, 7 days a week and can be accessed by calling 0800 975 3356.
Staff Family Passes
Your employer has chosen this policy for you. If you choose to add your partner, the joining age is from 18 years old up to 69. If you, or anyone on the policy, is aged 70 or over you will not be able to increase the level of cover. Premiums include Insurance Premium Tax.
Please refer to your Membership Certificate to confirmAll yourstaff cover.play
golf for free when working for Trafford Leisure and if you have family on a staff family pass they can use our Golf For full details of the plan please refer to the Policy Document. Courses for onlycCORPCPLAN-post-1115 £3 a round!
Congratulations to Gill Adams at Altrincham Leisure Centre for receiving Gold on her Profile for the second year running! And congratulations to Neil Hughes at The Grammar for also receiving Gold on his Profile!
Your family members can play anytime Monday - Friday and after 3pm at the weekends. If you would like any of your family members (up to 4 immediate family members are allowed) to join on a staff family pass, you can contact your administrator at your site for more information. It costs £5 for the year and £3 for a round.
Also, your family can use the leisure centres with the same pass for the cost of £1.10 for swimming, gym sessions or racquet sports.
3 words to describe me: Determined, enthusiastic and entertaining!
7
‘And now we welcome the New Year, full of things that have never been.’ It can be hard to maintain the enthusiasm for New Year’s Resolutions months after your initial ‘New Year, New Me’ inspiration, but nothing is impossible! Here are some tips for your resolution to (hopefully) make things a little easier.
ISSUE 4 : JANUARY 2016 Making your time with Trafford Leisure that little bit more interesting
Make It Positive!
Be Specific!
Set yourself definite targets to aim for! Say ‘I will lose 10lbs’ instead of ‘I want to lose weight’.
How about ‘I WILL eat more fruit’ instead of ‘I WON’T eat chocolate’? Instead of feeling deprived, you will just feel good about doing that little bit extra for yourself.
New Year’s Resolution Tips Tell People!
Sharing your resolution with others can make you more determined to achieve your goals.
Be Realistic!
Don’t resolve to run a marathon if you’ve never even run 5k! Setting achieveable goals makes you more likely to succeed.
Good luck and here’s to a healthy and happy 2016! FACT OF THE MONTH This year, you could reuse calendars from the years 1932, 1960 and 1988. Your 2016 calendar will be reusable in 2044, 2072 and 2112!
Movers and Shakers A big welcome to: • • • • • • • •
Robert Jackson - Duty Manager at Sale Leisure Centre Dan Cummings - Senior Fitness Instructor at The Grammar Camella Davies - Senior Fitness Instructor at The Grammar Jodie Entwistle - Learning and Corporate Admin Assistant Brandon Kilbride - Lifeguard and Leisure Assistant at Urmston Leisure Centre Jonathon Case - Duty Manager at Stretford Sports Village Martin Lesko - Senior Leisure Attendant at Sale Leisure Centre Ryan Andrew - Leisure Attendant at Urmston Leisure Centre
A very sad farewell to: • • • •
Chris Kirkham - Payroll Manager Joel Harris - Sports Coach Eileen Ingram - Cleaner at Stretford Sports Village Lewis Ashton - Health and Fitness Instructor at Urmston Leisure Centre
As of 17th February 2016, Altrincham Driving Range, located at Altrincham Golf Course, will be managed by Trafford Leisure, Trafford Council’s Community Interest Company. We expect the driving range to be opening around the beginning of March.
Running For Craig Kelly Jackson is running the Manchester Marathon on the 10th April 2016. She is raising money for Magpas, who are a local charity group that supports the Ambulance Service by providing the Magpas Helimedix Air Ambulance and a Magpas specialist medical team, despatched to cases of life-threatening illness or major trauma within the East of England.
Read more inside >>
Driving Forward
She is running in memory of her brother-in-law Craig Jackson, who died suddenly in August 2015. Magpas, the local volunteer group were first on the scene to help try to revive Craig after he suddenly collapsed. If you would like to donate to this wonderful charity, go to: http://www.justgiving.com/Kelly-Jackson90
into 2016!
What would you like to see in your Newsletter? This is your newsletter and we want your ideas! This could be anything from events, to competitions, to customer feedback, to a quote or tweet of the month. Let me know by email: heather.gaulton@traffordleisure.co.uk 8
INSIDE: >> NEW DRIVING RANGE
>> STAFF PROFILE OF THE MONTH
>> NEW YEAR’S RESOLUTION TIPS
>> RUNNING FOR CRAIG