SSC Guide 3 Onboarding Journal Treasure Trove

The Treasure Trove

Welcome to the Onboarding Treasure Trove. This pack brings together all the key templates and easy-to-follow infographics designed to support every stage of your onboarding journey.

Whether you’re preparing for check-ins, finding your way around processes, or simply wanting a quick reference as you settle into your role, these resources are here to guide you, reduce uncertainty, and help you feel confident from day one.

For an editable version of this booklet please click here

First Sparkle

02

Days 1 & 2

Getting To Know You Activity

Icebreaker: “3 Things About Me”

Write three things about yourself:

 One must be work-related (e.g., “I’ve worked in X industry for 5 years”)

 One fun fact (e.g., “I once met a celebrity”)

 One surprise or mystery fact – give clues for this one!

Then, share your facts with your buddy or team - they have to guess the “surprise” fact from your clues.

Work-Related Fact

Fun Fact

Surprise/Mystery Fact

Signets Values & Culture Activity

Signet’s Core Values:

 People First – We care for each other.

 Own It – We take responsibility and act with integrity.

 Lead Bravely – We embrace change and innovate.

 Inspire Love – We deliver with passion and pride.

 Customers - We provide truly memorable customer experiences, striving to always exceed expectations

Activity:

Reflect on the values and consider the following:

Which value resonates most with you and why?

Share an example (from a previous job or experience) where you lived one of these values.

How can you demonstrate one of these values in your new role?

Reflection Activity: “What I Hope To Achieve”

Write your thoughts below.

In my first week, I want to… (e.g., Learn who’s who in my team, understand my daily tasks)

In my first month, I want to… (e.g., Feel confident using key systems, contribute to my team’s goals)

Questions I have about my role:

Skills I’m excited to use or develop:

Team member Name Role

Start Date Check In Date

Manager Buddy

Clarify Expectations in Your First Month

Key Responsibilities:

Immediate priorities/deliverables:

Key Deliverables or Projects

Projects to be aware of:

Deadlines or milestones:

Working Styles, Team Culture & Communication

Preferred communication methods (e.g., email, Teams, in-person):

Team culture notes (ways of working, values, norms):

Manager’s working style:

Employee’s preferred working style:

Frequency of 1:1 meetings:

Preferred format(in-person/virtual):

Feedback approach (realtime, scheduled reviews, etc.):

Team member Questions / Notes

Do you have any questions or concerns at this stage?

Actions & Next Steps

Is there anything that would help improve your experience?

Confidence Cut

03

Days 3 - 5

Confidence Building Activities

We know starting a new role can feel overwhelming. These activities are designed to help you build confidence in your environment and your new role.

Activity 1: “Job Role Treasure Hunt”

Use the Onboarding resources you have received so far to find answers to the following:

1. Where do we log IT system issues?

2. Who approves annual leave?

3. What are 3 main systems or tools you’ll be using?

Use this activity to ask questions, meet team members, and become familiar with daily tools and processes.

Activity 2: “Knowledge Snapshot”

End each day by answering:

1. What’s one thing I learned today?

2. What’s something I feel more confident about?

3. What’s a question I still have?

Warehouse Tour (If Applicable)

Your warehouse visit is a chance to understand our wider operations and how our logistics connect to our customer promise.

What to expect:

 Guided tour with a warehouse team member

 Overview of product flow: inbound stock, storage, picking, dispatch

 Introduction to warehouse technology and safety processes

 You are required to remove all of your personal jewellery before entering the warehouse as part of strict security protocols

This tour will help you understand the full journey from product to customer— and how your role contributes to it.

Your tour(s) has been organised with:

Contact

Date & Time

One-to-One Meetings with Key Team Members

Over Days 3–5, you’ll meet with key people across your team and function.

Meeting goals:

 Understand each person’s role and how you’ll work together

 Ask about priorities, expectations, and how success is measured

 Build rapport and communication lines early

 Information about Our Teams can be found here.

Use this space to note meeting takeaways:

L&D Check-In and Inspire Academy (IA) Guidance

At the end of your first week, the Learning & Development (L&D) team will:

 Check your access to Inspire Academy

 Ensure you’ve completed your compliance modules

 Offer help with using the platform for future learning

 Introduce optional development pathways available

Need help with IA?

Contact learningandevelopmentuk@signetjewelrs.com or reach out to Retail

Assist if the issue is technical.

6. First Week Check-In with Manager/Buddy

Employee Name Role

Start Date

Check In Date

Manager Buddy

Welcome & General Experience

How has your first week been overall?

What has gone well so far?

What, if anything, has surprised you?

Onboarding & Support

Have you had access to everything you need (IT systems, desk/equipment, logins, etc.)?

Have you been introduced to key team members and stakeholders?

How far have you got with the mandatory compliance learning on Inspire Academy?

First Week Check-In with

Do you have a clear understanding of your role and expectations?

What else can I help clarify, or would you like more information about?

Role Understanding

How much contact have you had with your buddy?

What else could your buddy to help and support you?

Questions & Concerns

What questions or concerns do you have at this stage?

Is there anything that would help improve your experience?

Actions / Next Steps

Building Brilliance

04

Weeks 2 – 4

Employee Name Role Start Date

Manager Buddy

What highlight moments would you like to share?

What challenges have you experienced? How did you overcome them?

What support do you need to overcome them?

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Other Signed Off By

Employee Signature

Manager/Buddy Signature

Polished to Perfection

05

Month 1 Check In

Employee Name Role

Start Date Check In Date

Manager Buddy

Part 1. Confidence in Role

Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Area Rating (1 – 5)

Understanding of my core responsibilities

Managing my daily tasks and workload

Using job-specific systems or tools

Knowing who to go to for support

Communicating with my team

Comments / Examples

Part 2. Learning and Development Progress

“I have completed all required onboarding learning” ☐ Yes  No  In progress ☐☐

If no/in progress, please explain:

What learning or development activities have had the most impact so far?

What areas would I like to develop further in the next month?

Is there any learning content I feel is missing or unclear?

Part 3. Team & Culture

Rate your experience of integrating with your team and Signet’s culture so far.

Area Rating (1 – 5)

I feel welcomed and included in my team

I understand and align with Signet’s values

I feel comfortable asking for help

I’ve had opportunities to build relationships

Part 4. Looking Ahead

One thing I’m proud of achieving so far:

Comments

/ Examples

One goal I have for the next month:

One thing that would help me succeed further:

Managers Check-In

Employee Name Role

Start Date Check In Date

Manager Buddy

What highlight moments would you like to share?

What challenges have you overcome?

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Feedback

Signed Off By

Employee Signature

Manager/Buddy Signature

Celebrating My 30-Day Wins Activity: Reflect,

Recognise, Refocus

Take 20–30 minutes to reflect on your first month using the prompts below. Be honest and celebrate the small stuff as much as the big achievements.

Part 1: My Proud Moments (Win)

Win Why It Matters Who Helped/Supported

Built confidence using Retail Assist I can now log my own IT issues My buddy talked me through it

Part 2: What I’ve

Learned So Far (add more)

 The business structure

 My department’s purpose

 Key systems I need (e.g. Teams, IA, the Hub.)

 Our brand values

 How we support stores

 Who to go to for...

 How my work contributes to the customer experience

Part 3: What’s Felt Challenging

Think about any moments you’ve felt unsure, overwhelmed, or stuck. What did you do about it?

Part 4: My Personal Highlights

What has been:

 Your favourite moment so far

 A person who’s made you feel welcome

 Something unexpected you’ve enjoyed

Part 5: Focus for the Next 30 Days

e.g. Built confidence using Retail Assist I can now log my own IT issues My buddy talked me through it

Part 6: If you could give yourself one piece of advice for the next month, what would it be?

Setting Deeper Roots

06

Month 2 Check In

End of Month 2 Progress Reflection Worksheet

Employee Name Role

Start Date

Check In Date

Manager Buddy

Part 1. Confidence in Role

Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Area Rating (1 – 5)

Understanding of my role & responsibilities

Confidence in using key tools and systems

Knowledge of company policies & processes

Relationship building with colleagues

Contribution to team goals

Time management & organisation

Part 2. Looking Back on Month 2

Comments / Examples

What were my biggest achievements this month?

What challenges did I face, and how did I handle them?

What aspects of the role excite me most right now? Which skills do I want to develop further?

Do I feel I have the right support from my manager/team? (Yes/No/Somewhat)

What additional support, training, or resources would help me?

What one habit or action can I take next month to strengthen my performance?

2. Managers Check-In and Feedback

Employee Name Role

Start Date

Check In Date

Manager Buddy

What highlight moments would you like to share?

What challenges have you overcome?

What have you learned about the business?

What goals will you focus on for the next 30 days?

What support do you need?

Feedback

Signed Off By

Employee Signature

Manager/Buddy Signature

Ready To Sparkle

End of Month 3

Employee Name Role

Start Date Check In Date

Manager Buddy

Part 1. Confidence in Role

Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident

Area

Understanding of my core responsibilities

Use of systems and tools

Team collaboration and communication

Knowledge of company policies & procedures

Adherence to Signet Compliance

(1 – 5)

Comments / Examples

Part 2. Looking Back on My First 90 Days

What am I most proud of achieving?

What challenges did I face, and how did I handle them?

What new skills or knowledge have I gained during my onboarding?

Part 3. Managers Feedback

Strengths observed:

Areas for development:

Support and resources needed: . Signed Off By Employee Signature Manager/Buddy Signature

Part 4. Looking Ahead

Key goals and priorities:

Learning & Development Focus Areas:

Additional Comments:

Onboarding Feedback Form

Employee Name Role

Start Date Check In Date

Manager Buddy

Part 1. Overall Experience of Onboarding at Signet

Comments / Examples

– 5)

How would you rate your overall onboarding experience?

How clear and helpful was the information provided before your first day?

How welcoming and supportive was your team on your first day?

How helpful were your initial induction sessions in week 1

Rate your confidence level in understanding your role and responsibilities after onboarding.

Rate the effectiveness of the online learning during your onboarding

Part 2. Suggestions

What was the best part of your onboarding experience?

What could be improved?

Any other comments or ideas to enhance onboarding at Signet:

Thank you for your feedback! Your insights help us make the Signet onboarding experience even better.

What’s Next In Your Signet Journey

Your first 90 days are just the beginning! We’re committed to supporting your growth and helping you reach your full potential.

In this section, you’ll find a range of resources designed to help you continue developing your skills, explore leadership opportunities, and plan your next steps.

Be Brilliant – Apprenticeships at Signet

At Signet, we’re committed to helping you shine and grow in your career. Be Brilliant is the name we give to our apprenticeship offering, providing opportunities to learn, develop, and achieve qualifications while you work. We offer a wide range of apprenticeships across different levels, covering both business and retail topics. To explore what’s available and find the right path for you, visit the Apprenticeship Hub.

Aspire Career Development Programme

Aspire is our flagship career development programme; a 6-month accelerator that helps you get clearer, more confident, and more intentional about where you’re going — and equips you with the tools, belief and visibility to get there faster.

HR Processes and Employee Self-Service

This section brings together the key HR processes you’ll need during your time at Signet. Here you’ll find quick links and guidance on everyday tasks such as reporting sickness and returning to work, updating your bank details, booking and managing holiday, and accessing other essential employee information.

You’ll also find a detailed FAQ covering our key HR policies, which is a useful source of reference whenever you need clarification or support. These resources are designed to make it easy for you to manage your details and understand our processes, helping you get the support you need quickly and confidently.

●ESS Guide

●How to report absence (holiday and sickness) and retuning to work

Claiming Expenses

Once on the ESS portal you can easily add expenses in the section “Latest time & expenses”

Policies at Signet

As part of your onboarding, we’ve provided a list of key policies on the Hub with links for you to access easily. These policies are designed to help you understand our ways of working, responsibilities, and expectations. Please make sure you read through them within your first four weeks, as they will give you a strong foundation for your journey with Signet. You can access these policies here:

Onboarding Policies

You will find an FAQ for the policies below. This will provide you with a shortcut to find all of the important information you want to know from day one, such as booking holidays, and dress code etc.

0800 707 6622

Signet’s Business Continuity number is a dedicated contact line used in the event of major disruption, such as severe weather, building closures, or system outages. It provides important updates and instructions to help keep everyone safe and informed. You will also find this number on the back of your ID card.

Glossary

Term Definition

Stream

Share the Love

The Hub

Inspire Academy

Financial management app for accessing earned wages, managing savings, and financial wellbeing support.

This is how we recognise team member achievements, loyalty anniversaries and rewards and more. You can access Share the Love via desktop or the app.

Internal portal for company information, policies, resources, and onboarding materials.

Learning and development platform for onboarding, compliance training, and ongoing development.

Retail Assist IT support function for system access, troubleshooting, and logging IT issues.

Buddy

Welcome Pack

Compliance Training

Health & Safety Induction

Reflection Journal

Check-In Meeting

SSC (Stores Support Centre)

Employee Assistance Programme (EAP)

Store Visit

Learning Path

Brand Values

Peer assigned to help new starters settle in, answer questions, and introduce colleagues.

Documents provided before your first day, with essential onboarding info, dress code, and policies.

Mandatory eLearning modules covering Code of Conduct, Data Privacy, Respect in the Workplace, and Health & Safety.

Briefing and checklist covering fire evacuation, incident reporting, first aid, and equipment safety.

Template for recording key learnings, people met, and follow-up actions during onboarding.

Scheduled one to one meetings with your manager (or, during induction with your buddy) to clarify expectations and review progress.

The teams who support our stores and in the main are based in our Birmingham and Croxley Park locations.

Confidential service providing health and wellbeing support, including counseling and advice.

Activity for SSC team members to experience retail operations and connect their role to the shop floor.

Sequence of training modules and activities guiding new hires through onboarding.

Core principles: People First, Own It, Lead Bravely, Inspire Love, and memorable customer experiences.

GDPR General Data Protection Regulation—legal framework for handling personal data.

Pre-boarding

Induction

End of Month Check-In

Apprenticeship Hub

Aspire Career Development Programme

Activities and communications before your first day, such as completing forms and reading the Welcome Pack.

Initial phase of onboarding, including health & safety briefings, workspace tours, and introductions to company values.

Structured review and feedback session at the end of each onboarding month to assess progress and set new goals.

Resource for exploring Signet’s apprenticeship opportunities and career development programmes.

Six-month programme supporting team members development with tailored learning and mentorship.