Guide 2 - SSC Team Member – 04 to 07
Name:
Building Brilliance
04
Weeks 2 – 4
Contents
Weeks 2 - 4
Complete Brilliant Beginning Learning Path in Inspire Academy
Goals for weeks 2 to 4
Key people to meet and why
Store visits
Observation Notes From Store Visits
Manager check in template (Week 2 and Week 4)
This next stage of your induction focuses on ongoing support as you settle into your role.
Covering Weeks 2–4 and the end of Months 1, 2 and 3, this book provides simple check-in templates to guide conversations with your manager, buddy, and L&D. These check-ins are designed to help reflect on progress, address any questions, and make sure you’re feeling confident and supported as you continue your journey at Signet. A map of your onboarding journey can be found here (will link to hub).
Complete Brilliant Beginning Learning Path in Inspire Academy
To help you settle into your role and understand more about our ways of working, we’ve created a series of essential eLearning modules hosted on Inspire Academy. These bite-sized sessions are designed to give you the knowledge and confidence you need to navigate your new environment, covering key topics such as our systems, policies, compliance, and core values. Head to Inspire Academy via the hub.
Please ensure you complete all assigned onboarding modules by the end of Week 2. If you experience any issues accessing the content, speak to your buddy or contact the L&D team for support.
Goals for Weeks 2-4 OPTIONAL RESOURCE
Here are the types of goals you may want your new starter to set — grouped into categories, with examples.
1. Learning Goals
To deepen understanding of systems, processes, and products.
Shadow 2–3 colleagues in different departments and write up key learnings
Understand how reporting works and run a basic report by Week 4
Learn how [internal systems] support business operations
Complete 100% of assigned e-learning modules
2. Relationship Goals
To build a strong internal network and feel part of the team.
Have an informal coffee chat with at least 3 team members outside of your immediate team
Meet with your buddy weekly and check understanding of internal tools
Introduce yourself to key contacts in [X departments] and ask about how they support your function
3. Performance Goals
To start owning tasks and contributing meaningfully.
Take on and complete a small project or task independently
Observe store/department performance and report 3 observations or ideas
Begin contributing to team meetings with updates or questions
4. Cultural/Behavioural Goals
To embed values and behaviours aligned with company culture.
Demonstrate company values in your work – reflect with your manager how you’ve done this
Give feedback or praise to a colleague via the recognised channel
Share a reflection in your first team meeting about what you've learned so far
Goals for Weeks 2-4 – A Template OPTIONAL RESOURCE
Learning
Specific Goal
How Will I Measure Success
Relationships
Specific Goal
How Will I Measure Success
Progress Notes
Progress Notes
Performance
Specific Goal Deadline How Will I Measure Success
Progress Notes
Cultural/Behaviour
Specific Goal
How Will I Measure Success
Progress Notes
Store Visits
Visiting our stores provides new SSC team members with a valuable opportunity to:
Understand the customer experience first-hand
Observe how our values and brand standards are delivered on the shop floor
Build empathy and insight into the challenges and successes our store teams face
Connect your role to the front-line team’s day-to-day needs
Visit Element Purpose
Pre-Visit Briefing
Meet the Store Manager
Store Tour
Observe Customer Interactions
Meet with your manager to discuss the purpose of the visit and any key areas to focus on (e.g. customer journey, operations, staffing).
Introduction and Q&A – get a feel for the store’s priorities and team dynamic.
See the layout, back workspace, break areas, stockroom, tills and customer areas.
Observe how team members greet customers, handle queries, and maintain service standards.
Shadow Key Roles
Reflection Time
Thank the Team
Spend short periods with team members in roles relevant to your function. E.g. stock handling, repairs, sales support.
Note key insights, surprises, and questions you’d like to follow up on.
Always take time to thank the store team for their time and insight.
Observation Notes From Store Visits – A Tracker
Date Store Visited Key People Met
Observations & Insights Follow-Up Actions
Polished to Perfection
05
Month 1 Check In
Contents
End of Month 1
Self assessment worksheet (confidence in role, L&D progress)
Manager Check In and Feedback
Celebrating 30-day achievement
End of Month 1: Reflection and Progress
At the end of your first month, you've achieved some great milestones, now it's time to reflect, celebrate, and look forward. This final part of your firstphase onboarding is designed to help you and your manager assess progress, identify areas for further support, and mark your achievements so far.
Employee Name Role
Start Date Check In Date
Manager Buddy
Part 1. Confidence in Role
Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident
Area Rating (1 – 5)
Understanding of my core responsibilities
Managing my daily tasks and workload
Using job-specific systems or tools
Knowing who to go to for support
Communicating with my team
Comments / Examples
Part 2. Learning and Development Progress
“I have completed all required onboarding learning”
Yes No In progress
If no/in progress, please explain:
What learning or development activities have had the most impact so far? What areas would I like to develop further in the next month?
Is there any learning content I feel is missing or unclear?
Part 3. Team & Culture
Rate your experience of integrating with your team and Signet’s culture so far.
Area Rating (1 – 5)
I feel welcomed and included in my team
I understand and align with Signet’s values
I feel comfortable asking for help
I’ve had opportunities to build relationships
Part 4. Looking Ahead
One thing I’m proud of achieving so far:
Comments
/ Examples
One goal I have for the next month:
One thing that would help me succeed further:
Setting Deeper Roots
Month 2 Check In
End of Month 2
Progress reflection worksheet
Career path conversation prompt
L&D module recommendation
Managers Check-in and Feedback
End of Month 2: Reflection and Progress
At the end of your second month, you’ve built stronger connections, deepened your knowledge, and started to make your mark. This stage of onboarding is about setting deeper roots, reflecting on progress, exploring career pathways, and broadening your network. It’s an opportunity to look ahead, strengthen your confidence, and continue building the foundations for long-term success.
End of Month 2 Progress Reflection Worksheet OPTIONAL RESOURCE
Employee Name Role
Start Date Check In Date
Manager Buddy
Part 1. Confidence in Role
Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident
Area Rating (1 – 5)
Understanding of my role & responsibilities
Confidence in using key tools and systems
Knowledge of company policies & processes
Relationship building with colleagues
Contribution to team goals
Time management & organisation
Part 2. Looking Back on Month 2
Comments / Examples
What were my biggest achievements this month?
What challenges did I face, and how did I handle them?
What aspects of the role excite me most right now? Which skills do I want to develop further?
Do I feel I have the right support from my manager/team? (Yes/No/Somewhat)
What additional support, training, or resources would help me?
What one habit or action can I take next month to strengthen my performance?
Ready To Sparkle
End of Month 3
Contents
End of Month 3
90-day review form
Goal-setting for next 3 months
Feedback on onboarding experience
“What’s next in your Signet journey?” resources
End of Month 3: Your 90-Day Review
Congratulations! You’ve reached the end of your first three months at Signet, and what a journey it’s been. This final stage of your initial induction is all about reflecting on your progress, celebrating achievements, and planning for what comes next.
Use this review to pause, celebrate your successes, and shape your next steps. Your feedback is valuable, not just for your own development, but to help us continue improving the onboarding experience for new starters.
90-Day Review Form OPTIONAL RESOURCE
Employee Name Role
Start Date
Check In Date
Manager Buddy
Part 1. Confidence in Role
Rate how confident you feel in the following areas of your role. Use the scale: 1 = Not at all confident | 3 = Somewhat confident | 5 = Very confident
Area Rating (1 – 5)
Understanding of my core responsibilities
Use of systems and tools
Team collaboration and communication
Knowledge of company policies & procedures
Adherence to Signet Compliance
Comments / Examples
Part 2. Looking Back on My First 90 Days
What am I most proud of achieving?
What challenges did I face, and how did I handle them?
What new skills or knowledge have I gained during my onboarding?
Part 3. Managers Feedback
Strengths observed:
Areas for development:
Support and resources needed: .
Part 4. Looking Ahead
Key goals and priorities:
Learning & Development Focus Areas:
Additional Comments:
Signed Off By Employee Signature
Manager/Buddy Signature