Submissions for the Weekly Wrap must be received by 12pm, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and links to QHEPS, documents, or external websites where appropriate.
Undated submissions will be removed after two editions, unless otherwise requested. You can submit your submission by clicking thr ‘Find out more’ button and contacting the Broadcast Team now!
Latest notices
Health Safety and Wellbeing - March Safety Focus
Attached are the Safety Focus for March 2026.
We are now publishing two editions each month, allowing us to cover all safety classifications in Riskman and introducing new topics for emerging risks, particularly those linked to upcoming construction activities.
The focus topics for this month are:
• Slips Trips & Falls
• Sexual Harassment / Assault
Please print and display this notice on your safety board.
Stay alert, Stay safe!
The Post Critical Workplace Incident Staff Support procedure describes the process for supporting staff following a critical workplace incident that may occur in any work unit across the Townsville Hospital and Health Service (THHS).
This training will provide you with an understanding of the Post Critical Workplace Incident Staff Support procedure. On completion of Post Critical Workplace Incident Staff Support course on Learning Online (LOL), line managers will have an:
• Understanding of what a critical incident is
• Understand the escalation process post critical incident
• Understand and identify cultural safety considerations
• Understand the ISTART debriefing framework
• Understand how to follow up and monitor staff wellbeing
To commence the training please click the following link: https://thhslol.nth.health.qld.gov.au/course/ view.php?id=3364
Target audience: Line Managers
Duration: 20-30 minutes
Frequency: Once only
Delivery mode: Online
NEW! Support Indigenous health and education with the new limited-edition medical scrubs, created by the JT Academy and Mediscrubs. Featuring original Indigenous artwork by Wayne Martin, all profits go to the JT Academy and Brighter Lives. Every scrub top and pair of pants sold helps fund education pathways for Aboriginal and Torres Strait Islander young people and programs improving Indigenous health outcomes across North Queensland.
New Johnathan Thurston scrubs available
Available now for $59.95 per piece through the Brighter Lives gift shop at Townsville University Hospital or online www.brighterlives.org.au/shop
Sample sizes are available to try on at the gift shop.
Guess the Lolly Competition
Can you guess how many jellybeans in the jar? Only $2 a guess and the winner goes home with the whole jar of jellybeans – that’s more than 3kg of jelly beans!
Come and have a look in person at the gift shop or visit online for a photo of the jellybean jar.
$2 per guess, with all proceeds supporting Brighter Lives.
Enter online or in person at the gift shop: https://pci.jotform.com/form/260417718028053
Understanding Intergenerational Teams
In today’s workplace, five generations work side by side - each shaped by different life experiences, values and expectations. At THHS, Gen Z and Millennials make up more than half of our workforce, bringing new perspectives, skills and ways of working.
Program objectives:
• Understand the key traits, values and motivators of different generations, especially Gen Z and Millennials.
• Recognise and challenge assumptions or biases that can impact inter-generational teamwork.
• Apply practical communication and engagement strategies to work more effectively across generations.
• Reflect and commit to one small action that strengthens inter-generational relationships at THHS.
Click to register now
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development.
It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together –Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways.
Programs include:
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now
Critical Care Advanced Airway Course
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce. Townsville Hospital and Health Service
Registration is now open for the CICO Workshop – 20th March 2026
The course is limited to 12 participants: 6 medical and 6 nursing.
Outline:
Using a combination of interactive lectures, skills stations and simulation-based learning, participants will develop and practise the skills, knowledge and attitudes required to recognise and manage a CICO crisis.
Duration: 5 hours (0800 to 1300 hours)
Location: Clinical Simulation Centre, Plant Level Acute Block, TUH.
Registration & enquiries: ICU Secretariat; ICU, North Block, Townsville University Hospital.
Phone: (07) 4433 7997
Email: ICU-ESO@health.qld.gov.au
Formally recognised for CPD by: CICM (SHLR), ANZCA, FACEM
Do you have a clinical skill you need to refresh or build?
Check out the Clinical Skills Development Service course calendar to find a course that fits your training needs. Places do fill quickly, so it’s worth jumping in early.
Click to book your next course today!
Clinical Simulation Centre
Procedural Skills Workshops
Drop-in, hands-on skills sessions using part-task trainers, delivered in a safe and supportive learning environment.
Time: 1600 – 1730hours
Where: Clinical Simulation Centre
• Tuesday 24 March Central Line insertion
• Tuesday 7 April Defibrillation, COACHED, CPR. Cardioversion, pacing
• Tuesday 5 May Massive transfusion protocol and blood product transfusion
• Tuesday 19 May Lumbar puncture
Oncoming courses
• OPTIMUS PRIME (12.03.26) – The course is aimed at responders who will be called upon to resuscitate any unwell child pending the arrival of a Paediatric Intensive Care Unit or retrieval team. Book in via LOL: Course: Optimus Prime | THHS-LOL
• ILS (Immediate Life Support (30.03.26) – provides clinical staff development in efficient recognition and initial management of a deteriorating patient utilising a structured approach and crisis management principles. Book in via LOL: Course: ILS (Immediate Life Support
Enrolled Nurse Acute Care (ENAC) Program
The ENAC Program is a 12-month blended learning initiative that supports early- to mid-career Enrolled Nurses (ENs) to develop safe, high-quality, person-centred practice in acute care environments. Through a combination of online learning and face-to-face workshops, the program strengthens foundational knowledge, clinical skills, and professional behaviours relevant to acute care settings.
Click the ‘Find Out More’ button for more information on the program.
Disability Awareness Training Webinar Series 2026 - Session 2
Queenslanders with Disability Network will return to our webinar series, building on the insights they shared in 2025 and continuing to challenge us to explore the impact that bias has on the healthcare experiences and outcomes of people with disability across our health system.
Click the ‘Find Out More’ button for details about the event and to register now.
Clinical Transfusion Practice
BloodSafe eLearning Australia offers online education programs designed for health professionals. These courses provide essential knowledge in patient blood management and clinical transfusion practice, supporting safe care and improved patient outcomes in clinical settings.
The Clinical Transfusion Practice (CTP) module equips participants with the knowledge required for safe transfusion practices and the appropriate use of blood components in healthcare environments. Completion of the CTP module is strongly recommended for all staff involved in the administration of blood and blood products. A refresher module is advised every two years to maintain up-to-date knowledge and competency.
BloodSafe can be accessed via LOL or by clicking the ‘Find Out More’ button.
Contact the CNC Haemovigilance Joanne.Hutchins@health.qld.gov.au for more information or to schedule a Blood Management education session for your clinical area (#34466)
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Assessment of Adult Decision-Making Capacity THHSCLI251660
Replaced: NEW
Target Audience: This procedure applies to all clinical staff who deliver
External Researcher Network Access to Research Data Laboratory (RDL) Managed Systems THHSCOR261694
Replaced: NEW
Target Audience: Research active staff, Research Governance Officers and eHealth staff involved in nonstandard account provisioning
Specimen Collection and Labelling THHSCLI161048
Replaced:v4
Target Audience: THHS staff trained and competent in the collection, labelling, handling and transportation of pathology specimens.
Estimated Due Date (EDD) Calculation and Documentation THHSSUP191369
Replaced: v3
Target Audience: All clinicians working within Maternity services Townsville Hospital and Health Service (THHS)
Rural Maternity Service Fetal Cardiotocography Management 251671
Replaced: v1
Target Audience: applies to all maternity services employees within Townsville Hospital and Health Service (HHS), in the rural setting.
Sharing and maintenance of DVA (Department of Veteran Affairs) inpatient list
Replaced:v2
Target Audience: All Registered Nurses (RNs) acting in the role of Veterans’ Liaison Officer (VLO) and all employees assisting the role of VLO.
Dysphagia screening of acute adult inpatients
Replaced:v3
Target Audience: RNs within THHS where Dysphagia screening has been approved
Subcutaneous Insulin administration and Blood Glucose monitoring at Townsville Correctional Centre (TCC) and Townsville Women’s Correctional Centre (TWCC)
Replaced: v1
Target Audience: TPHS Nursing and Medical staff (including permanent, temporary and casual)
Aged Care Services- leisure interests and activities
Replaced:v2
Target Audience: All THHS employees proviing aged care services (permanent, temporary and casual) and all organisations and individuals acting as its agents (including visiting medical officers and Consultants)
Aged Care Services - Independence Replaced:v2
Target Audience: All THHS employees proviing aged care services (permanent, temporary and casual) and all organisations and individuals acting as its agents (including visiting medical officers and Consultants)
Clinical Forms
Are you using the CURRENT version?
It is very important that you are using the current version of a clinical form.
To ensure you print the current version, DO NOT save these forms to your local drive or photocopy these forms. If you need to continually refer to a form, you may ‘Add to Favourites’ in your web browser.
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
New / Reviewed Clinical Forms
• CAR-T Request & Infusion (00200:1355 v2)
• Consent for Acitretin (00200:1439 v1)
• Consent for Adalimumab (00200:1436 v1)
• Consent for Bimekizumab (Bimzelx®) (00200:1427 v1)
• Consent for Cyclosporine (00200:1440 v1)
• Consent for Deucravacitinib (Sotyktu®) (00200:1428 v1)
• Consent for Dupilumab (Dupixent®) (00200:1429 v1)
• Consent for Guselkumab (Tremfya®) (00200:1430 v1)
• Consent for Hedgehog Inhibitors (00200:1441 v1)
• Consent for Isotretinoin (00200:1442 v1)
• Consent for Methotrexate (00200:1443 v1)
• Consent for Omalizumab (Xolair®) (00200:1431 v1)
• Consent for Risankizumab (Skyrizi®) (00200:1432 v1)
• Consent for Rituximab (00200:1444 v1)
• Consent for Secukinumab (Cosentyx®) (00200:1433 v1)
• Consent for Upadacitinib (Rinvoq®) (00200:1434 v1)
• Consent for Ustekinumab (Stelara®) (00200:1435 v1)
Patient Access and Flow Webpage
The ONE STOP location for all things Patient access and flow at THHS
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Townsville Hospital and Health Service
Enterprise Risk Management Training
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
Enterprise risk management isn’t just for leaders — it’s for everyone. Learn how to recognise and respond to risk in your role. Whether you weekk in clinical services, operations, administration or leadership, this training shows you how enterprise level risk is identified, assessed and managed across THHS — and how you can confidently contribute.
Why attend? You will learn how to:
• Identify risks early in your work area
• Make more confident, risk-informed decisions
• Link risks to THHS objectives and service outcomes
• Use practical tools to assess and treat risk
• Contribute to a safer, more resilient organisation
Start Here (Quick Online Module — 30 mins)
Risk Management Basics | THHS-LOL
A short introduction to the THHS Enterprise Risk Management Framework and core concepts. Register via: Risk Management Basics | THHS-LOL
Interactive Workshops (Face-to-Face & Microsoft Teams)
Risk Assessment & Treatment Plan (RATP) Workshop (2 hrs)
Hands-on training in how to assess and document enterprise risks using the THHS RATP template. Register via: Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld. gov.au) Next Sessions:
• 24 March 2026
• 21 May 2026
• 28 July 2026
• 24 September 2026
• 20 November 2026
Start Here (Quick Online Module — 30 mins)
Risk Management Basics | THHS-LOL
A short introduction to the THHS Enterprise Risk Management Framework and core concepts. Register via: Risk Management Basics | THHS-LOL
Interactive Workshops (Face-to-Face & Microsoft Teams)
Risk Assessment & Treatment Plan (RATP) Workshop (2 hrs)
Hands-on training in how to assess and document enterprise risks using the THHS RATP template. Register via: Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld. gov.au) Next Sessions:
• 24 March 2026
• 21 May 2026
• 28 July 2026
• 24 September 2026
• 20 November 2026
Risk Management Essentials (2.5 hrs)
Build practical skills to apply the ERM Framework in your role. Ideal for risk owners and staff involved in risk management activities.
For further information, please contact the Enterprise Risk Team at THHS-EnterpriseRisk@health.qld.gov.au
Staff Noticeboard
Car Park Shuttle Service
The TUH shuttle bus is a service operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. he service is a safety measure for all streams and operates Monday to Friday. Please share your feedback to ensure the smooth running of this service.
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams. Click the links below to read the newsletters:
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Issue 7 - September 2025 World Patient Safety Day 2025
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them:
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
Signature Block
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block. The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Townsville HHS Medication Newsletter
S/4Hana Update
Reminder: Update Your S/4HANA Substitutions Before Leave
As you prepare for upcoming leave, please take a moment to review and update your S/4HANA substitutions. Doing so ensures that approvals and workflows continue seamlessly while you are away, with delegated tasks handled smoothly by your nominated colleague. Keeping these settings current helps avoid delays, supports business continuity, and makes it easier for the team to manage responsibilities in your absence. Thank you for taking the time to complete this important step before starting your break. For any assistance, please contact your local Finance Team or Management Accounting.
Denomination Emergency Contact List
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (if no
please leave a contact name, number and ward). Someone will be assigned.
Community Noticeboard
Tips to help women balance the super scale
Not sure you’ll have enough to retire? See how 3 women on our team took charge of their super to feel more confident about their future.
Click the ‘Find out more’ button to learn more.
This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 264673. 03/26.
Bupa Corporate - Let’s talk about your health cover!
Get tailored benefits, discounts, and support with Bupa Corporate Health Insurance – designed for the way you live and work. Whether you’re looking for healthcare solutions that offer flexibility, affordability, or access to health & wellbeing services, Bupa’s Corporate Health Cover helps to ensure you and your family are wellprotected.
Click the ‘Find Out More’ button for details to book your appointment now.
