Payroll End of Financial Year
Click here for more information
Blood Awareness Month
Bedside Checks. No Regrets. This June, support Blood Awareness Month raising awareness of safe transfusion through bedside checks. Get involved, join the activities, and learn how to improve blood safety for every patient. Click here to find out more
Health Safety and Wellbeing – May Safety Focus
Attached are the Safety Focus for May 2026.
We are now publishing two editions each month, allowing us to cover all safety classifications in Riskman and introducing new topics for emerging risks, particularly those linked to upcoming construction activities.
The focus topics for this month are:
• Ladder Safety
• Hazardous Manual Tasks
Please print and display this notice on your safety board. You can print the attachments by clicking on the images above.
Stay alert, Stay safe!
Clinical Redesign Program
Spotlight : Cardiac Services Collaborative Review
Executive Sponsor : Susan Freberg (COO)
Project Lead: Feena Enfantie
Implementation Focus: Stabilises current operations, strengthens governance and patient flow, and builds long term workforce and service capability to meet growing cardiac care demand across northern Queensland.
Progress Snapshot:
For further Information see linked infographic
Pastoral Care at Townsville University Hospital
Michael Bridgefoot is the Pastoral Care Co-ordinator for Townsville University Hospital. Staff are asked to please remember to leave a name and contact number in case he misses your call, to return your call.
For more information about Pastoral Care Services at TUH click here.
Townsville Health Library - New titles available!
Burns and Grove’s The Practice of Nursing Research Fundamentals of Nursing
Digital Healthcare and Artificial Intelligence Emotion Hacks ...and more!
Click here to discover all of this week’s new titles.
Person Centered Care Community of Practice (CoP)
The Person Centred Care Community of Practice (CoP) is a SharePoint space for all THHS staff to connect, share ideas, and access resources and training. It supports collaboration and knowledge sharing and aims to help staff navigate available supports to ensure they can deliver care that is meaningful and aligned with the attributes of person centred care.
Click here to find out more
Brighter Lives
The BIG Brighter Raffle - Calling all Cowboys fans! Win BIG with the BIG Brighter Raffle! WIN A CORPORATE BOX AT THE COWBOYS HOME GAME FOR 10 PEOPLE!
Win BIG with the BIG Brighter Raffle! Total of over $6,300 in prizes to be won:
• First prize is an incredible corporate box at the Cowboys v Panthers home game on 27 June for you and your closest 9 friends, including a catering and drinks package up to $500.
• Second prize is a signed and framed Cowboys jersey along with tickets for 4 people to the Cowboys v Raiders game on 5 September.
• Other prizes include an electric scooter, tickets to Cowboys games, a ‘Work from Home’ package and a digital photo frame.
Tickets are $5 each | 3 for $10 | 20 for $50 | 50 for $100. Buy tickets online or in person at the gift shop: https://rafflelink.com.au/bigbrighter
All profits support Brighter Lives and supports projects, equipment and services in Townsville Hospital and Health Service.
Thank you to our kind sponsors for their donation of prizes: Maurice Blackburn Lawyers, Cowboys Community Foundation, Harvey Norman Townsville, Triple M Townsville and Hit FM Townsville.
Must be 18+ to enter, QLD residents only. The raffle will be drawn on 22 June at 10am and the winner will be contacted the same day.
Help make a local impact this tax time!
This EOFY, you have the power to make a lasting impact right here in our Townsville community.
Together, we can create brighter moments for patients, families, and healthcare teams when they need it most. All it takes is a $2 donation and it is completely tax deductable. Most importantly, your support stays local and creates real, visible impact.
This tax season, give where you live: https://www.brighterlives.org.au/give/
Have your say – LGBTQIA+ staff survey on workplace safety and respect
Townsville Hospital and Health Service (THHS) is currently assessing its risk in relation to sexual harassment and sex or gender-based harassment. As part of this work, we are seeking input from LGBTQIA+ staff to better understand potential causes, impacts, and, most importantly, what practical actions THHS can take to prevent and mitigate this risk. Your insights are incredibly valuable in shaping a safer, more respectful and inclusive workplace for everyone, and will directly inform THHS’s Sexual Harassment Prevention Plan.
Further information is available here: Sexual harassment | Townsville HHS | People and Culture or click the ‘Find Out More’ button to complete the survey.
IWFM Stage 4 project has started with the aim of bringing all remaining streams and employees of the THHS into the state-wide electronic Rostering System called IWFM. Keep an eye out for updates posted here, IWFM Newsletters, and regularly check the IWFM Stage 4 QHEPS page as the project progresses.
FIND OUT MORE ▶▶
Training, Education and Research
Organisational
Development
For further information, please contact Organisation Development: THHS-Learning@health.qld.gov.au/
Understanding Intergenerational Teams
In today’s workplace, five generations work side by side - each shaped by different life experiences, values and expectations. At THHS, Gen Z and Millennials make up more than half of our workforce, bringing new perspectives, skills and ways of working.
Program objectives:
• Understand the key traits, values and motivators of different generations, especially Gen Z and Millennials.
• Recognise and challenge assumptions or biases that can impact inter-generational teamwork.
• Apply practical communication and engagement strategies to work more effectively across generations.
• Reflect and commit to one small action that strengthens inter-generational relationships at THHS.
Click to register now
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build Performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development.
It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together –Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways.
Programs include:
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now
Clinical Simulation Centre
Oncoming courses:
Procedural Skills Workshops
Drop-in, hands-on skills sessions using part-task trainers, delivered in a safe and supportive learning environment.
Time: 1600 – 1730hours
Where: Clinical Simulation Centre
• Tuesday 19 May Lumbar puncture
• ILS (Immediate Life Support (29 May and 1 June) – provides clinical staff development in efficient recognition and initial management of a deteriorating patient utilising a structured approach and crisis management principles. Book in via LOL: Course: ILS (Immediate Life Support)
• THHS ALS 2 Team Leader (18 and 19 May and 2 and 3 June) – due to late cancellations there are currently spaces on these two THHS ALS Team Leader courses. Book in via LOL: Course: THHS Advanced Life Support 2 - (Team Leader) | THHS-LOL
• USG/PIVC (19 May and 1 June) – introduces the aseptic technique, ultrasound “knobology”, insertion technique and machine care required for inserting a PIVC under ultrasound guidance. PIVC competency is required to attend this course. Book in via LOL: Course: Ultrasound Guided Peripheral Intravenous Cannulation | THHS-LOL
• CVAD (25 May and 15 June) – provides competency based program to educate clinical staff in the management of CVAD’s. Book in via LOL: Course: CVAD - Central Venous Access Device Care and Maintenance | THHS-LOL
• OPTIMUS PRIME (18 June) – teaching emergency health care staff how to care for critically unwell children. Book via LOL: Course: Optimus Prime | THHS-LOL
Disability Awareness Training Webinar Series 2026 – Session 5
Restraint and restrictive practices
Cannington Lecture Theatre, TUH
Healthcare settings can be overwhelming. They may be crowded, unfamiliar and noisy, and people often need them at times of great worry and distress. Join us as we reflect on how healthcare environments might affect people with disability, particularly those who live with sensory sensitivities and a history of traumatic healthcare experiences.
Click the ‘Find Out More’ button for details about the event and to register now.
Adult & Paediatric NHF Respiratory Support Seminar
Learning Outcomes:
Date: Thursday 18th June 2026
Time: 0800 hrs- 12:30 hrs
Venue: CELS/COAST Department, Level 2, Townsville University Hospital, 100 Angus Smith Drive Douglas 4814
• Understand the physiology of gas conditioning in the airway.
• Describe the physiological mechanisms of action of NHF.
• Demonstrate the competency in the set up and management of the NHF delivery device.
This seminar is endorsed by Australian College of Nursing and has been allocated CPD hours. Please wear smart casual and bring a jumper.
Click the ‘Find Out More’ button to register now
Workplace Psychosocial Safety Training Program now available on LOL
To strengthen organisational capability in workplace wellbeing and psychosocial risk management, training is now available on LOL to all THHS staff and leaders.
Developed in collaboration with organisational psychologists and internationally recognised experts in psychosocial risk management, the training provides a consistent, evidence-based approach to understanding and managing psychosocial hazards.
The program consists of two complementary courses:
Course 1 – Psychosocial Safety and Wellbeing Foundations (for all staff and leaders)
This course comprises seven (7) introductory awareness modules for all Queensland Health staff and leaders and provides foundational knowledge in workplace psychosocial safety including:
• understanding mental health
• understanding the core workplace health and safety obligations for identifying and managing workplace psychosocial hazards and associated health risks knowing how all staff can contribute to creating mentally healthy and safe workplaces.
Course 2 – Managing Workplace Psychosocial Risks and Supporting Wellbeing (for leaders)
Course 2 builds on Course 1 foundations awareness training, building deeper learning for leaders in understanding and managing the risk of harm from psychosocial hazards and supporting staff wellbeing. The course comprises 3 x 1-hour self-paced modules and supports frontline leaders to:
• understand workplace psychosocial risk management requirements in more depth
• proactively identify and address psychosocial risks locally with their teams
• support staff wellbeing and performance
• link to further internal support, systems and guidance
This training represents a significant step forward in demonstrating our commitment to a safer and mentally healthy workplace free from harm, harassment and discrimination.
We strongly encourage everyone to take the time to complete this training!
Townsville ATODS is partnering with the International Network on Health and Hepatitis in Substance Users (INHSU) to deliver a one-day Hepatitis C (HCV) Intervention Symposium in Townsville on 22 June 2026.
This free, in-person symposium is part of INHSU’s national HCV Intervention Symposium Series and is intended for ATODS, Townsville Hospital and Health Service staff and local organisations working to improve access to hepatitis C testing, treatment and care. The day will focus on practical, evidence-based approaches to strengthening local HCV responses, with optional follow-up webinars to support ongoing learning.
Registrations are now open (places are limited): INHSU Hepatitis C Intervention Symposium -Townsville, QLD
Further information is available in the enclosed flyer. We hope you can join us for this valuable professional development and networking opportunity.
Trauma Service Education Opportunities
Queensland Trauma Education Course- QTEC
Join the Queensland Trauma education Course -QTEC
QTEC is a one-day interprofessional trauma workshop including procedural skills stations, small group discussion and immersive scenarios. It provides an exciting opportunity to network and generate discussion amongst care providers in different settings across the state and is facilitated by leading emergency and trauma clinicians.
Emergency Management of Severe Burns Course
Develop the knowledge and practical skills required to assess, stabilise and manage severe burn injuries in emergency and acute care settings – Be ready ~Act Fast ~ Save Lives
• Hands on training + expert Led Learning, Real scenarios, Practical skills
• Assessment MCQ + Simulation – Certificate on Completion
For more information on these course visit the Australian & New Zealand Burn Association
Policies and Procedures
Are you using the most recent template for your policy, procedure or standing order development / review?
It is important to use the current version to make sure you align with the governance expectations for documents within the THHS.
Do Not save templates on local drives. All templates can be found on the Policies & Procedures Home Page along with useful guides to step you through the process
All policies, procedures and Standing Orders are available on the Policies & Procedures Home Page
New / Updated / Rescinded
THHSCLI181285v3 - Home dialysis review post discharge | Townsville HHS | TPPU | Procedures Replaced: v2
Target Audience: Any health professional caring for home dialysis (haemodialysis or peritoneal dialysis) patient, where the patient has been admitted within a THHS facility
THHSCLI181266v4 Indigenous Hospital Liaison Officer | Townsville HHS | TPPU | Procedures Replaced: v3
Target Audience: All THHS staff
THHSSUP161080v4 Hazardous chemicals management | Townsville HHS | TPPU | Procedures Replaced: v3
Target Audience: All Townsville Hospital and Health Service (THHS) employees (permanent, temporary, and casual) and all organisations and individuals acting as its agents (including Visiting Medical Officers and other partners, contractors, consultants, and volunteers)
THHSCOR261697v1 Procurement Procedure | Townsville HHS | TPPU | Procedures Replaced: New
Target Audience: all THHS staff (permanent, temporary and casual),any external agency, consultant or contractor undertaking procurement and contract activities on behalf of THHS; and/or any individual or organisation acting on behalf of THHS.
Commonwealth Home Support Program Fees | THHSCOR140703 |Townsville HHS | TPPU | Policies Replaced: V6
Target Audience: All THHS staff who undertake work towards CHSP services
THHSCLI191346v5 Accessing and obtaining medication when Pharmacy services are unavailable | Townsville HHS | TPPU | Procedures Replaced: v4
Target Audience: All staff authorised to prescribe, dispense or administer medication within Townsville Hospital and Health Service (HHS)
THHSCLI191296v3 Paeds Bowel Washout | Townsville HHS | TPPU | Procedures Replaced: v2
Target Audience: All nursing and medical staff caring for paediatric patients within Townsville University Hospital
Are you using the CURRENT version?
It is very important that you are using the current version of a clinical form.
To ensure you print the current version, DO NOT save these forms to your local drive or photocopy these forms. If you need to continually refer to a form, you may ‘Add to Favourites’ in your web browser. All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage.
New / Reviewed Clinical Forms
• Aboriginal & Torres Strait Islander Hearing Health Screening & Consent 00200:0463v4
• Emergency Staged Surgery Patient Information 00200:0519v2
• Referral to Alec Illin Secure Mental Health Rehabilitation Unit 00200:1323v3
• Referral to Child & Youth Mental Health Service (CYMHS) 00200:0484v6
• Referral to Community Care Units 00200:1322v4
• Referral to Day Program Adolescent Inpatient Unit and Day Service (AIUDS) 00200:1071v3
• Referral to Mobile Intensive Rehabilitation Team (MIRT) 00200:1396v2
• Referral to Zero to Four Child and Youth Mental Health Service (CYMHS) TSV 00200:1115v2
• Request for Admission of Mother to Birth Suite 00200:1388v2
Retired Clinical Forms
If you currently use the any of the forms listed below, please email TSVClinicalCommunication@health.qld.gov.au
• Referral to North Queensland Adolescent Forensic Mental Health Service Developmental Assessment Clinic
Patient Access and Flow Webpage
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
Enterprise risk management isn’t just for leaders it’s for everyone. Learn how to recognise and respond to risk in your role. Whether you work in clinical services, operations, administration or leadership, this training shows you how enterprise level risk is identified, assessed and managed across THHS and how you can confidently contribute.
Why attend? You will learn how to:
• Identify risks early in your work area
• Make more confident, risk-informed decisions
• Link risks to THHS objectives and service outcomes
• Use practical tools to assess and treat risk
• Contribute to a safer, more resilient organisation
Start Here (Quick Online Module 30 mins)
Risk Management Basics | THHS-LOL
A short introduction to the THHS Enterprise Risk Management Framework and core concepts. Register via: Risk Management Basics | THHS-LOL
Interactive Workshops (Face-to-Face & Microsoft Teams)
Risk Management Essentials (2.5 hrs)
Build practical skills to apply the ERM Framework in your role. Ideal for risk owners and staff involved in risk management activities. Register via: Course: Risk Management Essentials | THHS-LOL (health. qld.gov.au)
Next Sessions:
• 29 July 2026
• 23 September 2026
• 18 November 2026
Build Your Knowledge (Short Targeted Modules)
Strategic Risk Management (20 mins) — for senior leaders and directors Register via: Strategic Risk Management | THHS-LOL
Risk Management Toolkit Sessions
8 short videos (10 mins each) focused on specific enterprise risk management processes Register via: Risk Management Toolkit Sessions | THHS-LOL
For further information, please contact the Enterprise Risk Team at THHS-EnterpriseRisk@health.qld.gov.au
Staff Noticeboard
Car Park Shuttle Service
The TUH shuttle bus is a service operating from 6.00pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. The service is a safety measure for all streams and operates Monday to Friday. Please share your feedback to ensure the smooth running of this service
Healthcare Standards & Patient Safety Newsletter
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams. Click the links below to read the newsletters: Issue 5 – July 2025 Parkinson’s Disease Medication Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Issue 7 - September 2025 World Patient Safety Day 2025
Issue 8 - October 2025 Communicating for Safety
Issue 9 - January 2026 - 2025 Safety & Quality Wrapped
Issue 10 – March 2026 – Delirium & Cognitive Impairment
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
Townsville HHS Medication Newsletter
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them:
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2026 | Townsville HHS | Newsletter
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block. The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Reminder: Update Your S/4HANA Substitutions Before Leave
As you prepare for upcoming leave, please take a moment to review and update your S/4HANA substitutions. Doing so ensures that approvals and workflows continue seamlessly while you are away, with delegated tasks handled smoothly by your nominated colleague. Keeping these settings current helps avoid delays, supports business continuity, and makes it easier for the team to manage responsibilities in your absence. Thank you for taking the time to complete this important step before starting your break.
For any assistance, please contact your local Finance Team or Management Accounting.
Signature Block
Townsville HHS Medication Newsletter
Enterprise Risk Management Training
Australian Christian Churches (ACC)
Anglican Church (Church of England)
Baptist Church
Buddhist
Church of Christ
Robert Messmer 0415 654 990
Fr John McKim
Rev Stephanie Patching
0408 188 574 0408 112 467
Garry Wynn 0468 958 508
Phil Heang
Helene Rankin
Bill Ang
0448 401 066
0429 321 396 0439 891 452
Pastor Simon Teunis 0486 198 362
Greek Orthodox Maria Gianoulis 0417 627 427
Islam
Jehovah’s Witness
Lutheran Church
Dr Shahead Chowdhury
Sr Ferzana Khan
Sr Hera Oktadiana
0402 036 087
0425 000 822 0404 921 065
Bruce Ridden 0427 774 850
Kees Sturm 0428 992 002
Roman Catholic Church Father Mobin Sebastian 0475 580 721
Salvation Army Katrina McIntosh 0431 019 750
Seventh Day Adventist Church
Uniting Church in Australia (Methodist/Congregationalist)
Suggestions:
Orlando Pule 0406 376 917
Sheree Budgen 0401 695 745
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (if no answer please leave a contact name, number and ward). Someone will be assigned.
