Submissions for the Weekly Wrap must be received by 12pm, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and links to QHEPS, documents, or external websites where appropriate.
Undated submissions will be removed after two editions, unless otherwise requested. You can submit your submission by clicking thr ‘Find out more’ button and contacting the Broadcast Team now!
Latest notices
Health Safety and Wellbeing - March Safety Focus
Attached are the Safety Focus for March 2026.
We are now publishing two editions each month, allowing us to cover all safety classifications in Riskman and introducing new topics for emerging risks, particularly those linked to upcoming construction activities.
The focus topics for this month are:
• Slips Trips & Falls
• Sexual Harassment / Assault
Please print and display this notice on your safety board.
Stay alert, Stay safe!
The Post Critical Workplace Incident Staff Support procedure describes the process for supporting staff following a critical workplace incident that may occur in any work unit across the Townsville Hospital and Health Service (THHS).
This training will provide you with an understanding of the Post Critical Workplace Incident Staff Support procedure. On completion of Post Critical Workplace Incident Staff Support course on Learning Online (LOL), line managers will have an:
• Understanding of what a critical incident is
• Understand the escalation process post critical incident
• Understand and identify cultural safety considerations
• Understand the ISTART debriefing framework
• Understand how to follow up and monitor staff wellbeing
To commence the training please click the following link: https://thhslol.nth.health.qld.gov.au/course/ view.php?id=3364
Target audience: Line Managers
Duration: 20-30 minutes
Frequency: Once only
Delivery mode: Online
NEW! Support Indigenous health and education with the new limited-edition medical scrubs, created by the JT Academy and Mediscrubs. Featuring original Indigenous artwork by Wayne Martin, all profits go to the JT Academy and Brighter Lives. Every scrub top and pair of pants sold helps fund education pathways for Aboriginal and Torres Strait Islander young people and programs improving Indigenous health outcomes across North Queensland.
New Johnathan Thurston scrubs available
Available now for $59.95 per piece through the Brighter Lives gift shop at Townsville University Hospital or online www.brighterlives.org.au/shop
Sample sizes are available to try on at the gift shop.
Guess the Lolly Competition
Can you guess how many jellybeans in the jar? Only $2 a guess and the winner goes home with the whole jar of jellybeans – that’s more than 3kg of jelly beans!
Come and have a look in person at the gift shop or visit online for a photo of the jellybean jar.
$2 per guess, with all proceeds supporting Brighter Lives.
Enter online or in person at the gift shop: https://pci.jotform.com/form/260417718028053
LAST
Nominations for the 2026 Staff Excellence Awards are now open!
Do you know a colleague or team exemplifying the Townsville Hospital and Health Service values, vision, and purpose?
Recognise their contribution to healthcare in our region by nominating them in one of the awards categories of Integrity, Compassion, Accountability, Respect, Engagement, Vision, Purpose, Excellence in Staff Wellbeing or Rural Health Worker of the Year.
Please submit your nomination by 5pm Friday 27th February 2026.
For more information, please contact Public Affairs at tsv-public-affairs@health.qld.gov.au
Training, Education & Research
Organisational Development
For further information, please contact Organisation Development: THHS-Learning@ health.qld.gov.au
Understanding Intergenerational Teams
In today’s workplace, five generations work side by side - each shaped by different life experiences, values and expectations. At THHS, Gen Z and Millennials make up more than half of our workforce, bringing new perspectives, skills and ways of working.
Program objectives:
• Understand the key traits, values and motivators of different generations, especially Gen Z and Millennials.
• Recognise and challenge assumptions or biases that can impact inter-generational teamwork.
• Apply practical communication and engagement strategies to work more effectively across generations.
• Reflect and commit to one small action that strengthens inter-generational relationships at THHS.
Click to register now
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development.
It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together –Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways.
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce. Townsville Hospital and Health Service
Programs include:
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now
Critical Care Advanced Airway Course
CAN’T INTUBATE CAN’T OXYGENATE (CICO)
Registration is now open for the CICO Workshop – 20th March 2026
The course is limited to 12 participants: 6 medical and 6 nursing.
Outline:
Using a combination of interactive lectures, skills stations and simulation-based learning, participants will develop and practise the skills, knowledge and attitudes required to recognise and manage a CICO crisis.
Duration: 5 hours (0800 to 1300 hours)
Location: Clinical Simulation Centre, Plant Level Acute Block, TUH.
Registration & enquiries: ICU Secretariat; ICU, North Block, Townsville University Hospital. Phone: (07) 4433 7997 Email: ICU-ESO@health.qld.gov.au
North QLD Pelvic Pain and Endometriosis Services (NQPPES) Workshop
Meet the Keynote Speaker Professor Rebecca Kimble Franzcog this Saturday, 21st Fenruary 2026 in the Robert Douglas Auditorium.
Learn about:
• Management of Abnormal Bleeding and Pain Management in Children and Adolescents
• Congenital Anomalies of the Female Reproductive Tract
• Considerations for the management of pelvic pain in the Children and Adolescents
• Persistent pelvic pain from a consumer’s perspective
Click the ‘Find Out More’ button for details about the event and to register now.
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Ryan’s Rule | THHSCLI140889 | Townsville HHS |
Replaced: v5
Target Audience: All THHS employees (permanent, temporary and casual) and all organisations and individuals acting as its agents (including Visiting Medical Officers and other partners, contractors, consultants and Volunteers)
Pulmonary Embolism Response Team (PERT) at Townsville University Hospital (TUH)
Replaced:v1
Target Audience: All medical and nursing staff caring for patients with pulmonary embolism within the TUH
Leave medication supply THHSCLI161028
Replaced: v3
Target Audience: All THHS nursing, midwifery, medical and pharmacy staff
Clinical Forms
Are you using the CURRENT version?
It is very important that you are using the current version of a clinical form.
To ensure you print the current version, DO NOT save these forms to your local drive or photocopy these forms. If you need to continually refer to a form, you may ‘Add to Favourites’ in your web browser.
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
The ONE STOP location for all things Patient access and flow at THHS
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Enterprise Risk Management Training
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
Enterprise risk management isn’t just for leaders — it’s for everyone. Learn how to recognise and respond to risk in your role. Whether you weekk in clinical services, operations, administration or leadership, this training shows you how enterprise level risk is identified, assessed and managed across THHS — and how you can confidently contribute.
Why attend? You will learn how to:
• Identify risks early in your work area
• Make more confident, risk-informed decisions
• Link risks to THHS objectives and service outcomes
• Use practical tools to assess and treat risk
• Contribute to a safer, more resilient organisation
Start Here (Quick Online Module — 30 mins)
Risk Management Basics | THHS-LOL
A short introduction to the THHS Enterprise Risk Management Framework and core concepts. Register via: Risk Management Basics | THHS-LOL
Interactive Workshops (Face-to-Face & Microsoft Teams)
Risk Assessment & Treatment Plan (RATP) Workshop (2 hrs)
Hands-on training in how to assess and document enterprise risks using the THHS RATP template. Register via: Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld. gov.au) Next Sessions:
• 24 March 2026
• 21 May 2026
• 28 July 2026
• 24 September 2026
• 20 November 2026
Start Here (Quick Online Module — 30 mins)
Risk Management Basics | THHS-LOL
A short introduction to the THHS Enterprise Risk Management Framework and core concepts. Register via: Risk Management Basics | THHS-LOL
Interactive Workshops (Face-to-Face & Microsoft Teams)
Risk Assessment & Treatment Plan (RATP) Workshop (2 hrs)
Hands-on training in how to assess and document enterprise risks using the THHS RATP template. Register via: Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld. gov.au) Next Sessions:
• 24 March 2026
• 21 May 2026
• 28 July 2026
• 24 September 2026
• 20 November 2026
Risk Management Essentials (2.5 hrs)
Build practical skills to apply the ERM Framework in your role. Ideal for risk owners and staff involved in risk management activities.
Strategic Risk Management (20 mins) — for senior leaders and directors Register via: Strategic Risk Management | THHS-LOL
Risk Management Toolkit Sessions — 8 short videos (10 mins each) focused on specific enterprise risk management processes Register via: Risk Management Toolkit Sessions | THHS-LOL
For further information, please contact the Enterprise Risk Team at THHS-EnterpriseRisk@health.qld.gov.au
Disability Awareness Training Webinar Series 2026 - Session 2
Queenslanders with Disability Network will return to our webinar series, building on the insights they shared in 2025 and continuing to challenge us to explore the impact that bias has on the healthcare experiences and outcomes of people with disability across our health system.
Click the ‘Find Out More’ button for details about the event and to register now.
Staff Noticeboard
The TUH shuttle bus is a service operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. he service is a safety measure for all streams and operates Monday to Friday. Please share your feedback to ensure the smooth running of this service.
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams. Click the links below to read the newsletters: Healthcare Standards & Patient Safety Newsletter
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Issue 7 - September 2025 World Patient Safety Day 2025
Issue 8 - October 2025 Communicating for Safety
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
Townsville HHS Medication Newsletter
The most recent editions of the Townsville HHS Medication newsletter are out now.
Click the links to read them:
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
Car Park Shuttle Service
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block. The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
S/4Hana Update
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Reminder: Update Your S/4HANA Substitutions Before Leave
As you prepare for upcoming leave, please take a moment to review and update your S/4HANA substitutions. Doing so ensures that approvals and workflows continue seamlessly while you are away, with delegated tasks handled smoothly by your nominated colleague. Keeping these settings current helps avoid delays, supports business continuity, and makes it easier for the team to manage responsibilities in your absence. Thank you for taking the time to complete this important step before starting your break.
For any assistance, please contact your local Finance Team or Management Accounting.
Denomination Emergency Contact List
Sr Hera Oktadiana
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (no text messages please) and someone else will be assigned.
Community Noticeboard
If you’re thinking about what you’ll do once you retire, you’re not alone. Retirement planning doesn’t have to be hard. These 5 simple steps can help you take charge of your retirement journey.
Click the ‘Find out more’ button to learn more.
This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 262613. 02/26.
Smart Leasing
Bupa Corporate - Let’s talk about your health cover!
Get tailored benefits, discounts, and support with Bupa Corporate Health Insurance – designed for the way you live and work. Whether you’re looking for healthcare solutions that offer flexibility, affordability, or access to health & wellbeing services, Bupa’s Corporate Health Cover helps to ensure you and your family are wellprotected.
Click the ‘Find Out More’ button for details to book your appointment now.
Subject Queensland Technology Future Fund - R1 FY - Closing 6 March 2026
TWe are pleased to announce that the Queensland Technology Future Fund (QTFF) is open for expressions of interest for Round 1 FY 2026-27 from 27 January 2026.
The QTFF is a funding program which supports the introduction of medical and digital technology solutions into Queensland Health. It provides funding for pilot implementation projects of proven novel and innovative Health Technologies that demonstrate positive impacts for our patients. For full information about the program, as well as links to the application process, please visit Queensland Technology Future Fund (QTFF).
Expressions of interest will be open until 6 March 2026. For any enquiries, please contact the QTFF team at QTFF@health.qld.gov.au.
