Submissions for the Weekly Wrap must be received by 12pm, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and links to QHEPS, documents, or external websites where appropriate.
Undated submissions will be removed after two editions, unless otherwise requested. You can submit your submission by clicking thr ‘Find out more’ button and contacting the Broadcast Team now!
Latest notices
Health Safety and Wellbeing - January Safety Focus
The Safety Focus has been refreshed for 2026!
We are now publishing two editions each month, allowing us to cover all safety classifications in Riskman.
We’re also introducing new topics for emerging risks, particularly those linked to upcoming construction activities—so stay tuned. To kick off the year, our focus is on:
• Environmental Factors – especially important during the monsoon season.
• Journey Incidents – which historically spike in January and February.
Please print and display this notice on your safety board.
Stay alert, Stay safe!
The Post Critical Workplace Incident Staff Support procedure describes the process for supporting staff following a critical workplace incident that may occur in any work unit across the Townsville Hospital and Health Service (THHS).
This training will provide you with an understanding of the Post Critical Workplace Incident Staff Support procedure. On completion of Post Critical Workplace Incident Staff Support course on Learning Online (LOL), line managers will have an:
• Understanding of what a critical incident is
• Understand the escalation process post critical incident
• Understand and identify cultural safety considerations
• Understand the ISTART debriefing framework
• Understand how to follow up and monitor staff wellbeing
To commence the training please click the following link: https://thhslol.nth.health.qld.gov.au/course/ view.php?id=3364
Target audience: Line Managers
Duration: 20-30 minutes
Frequency: Once only
Delivery mode: Online
Do you have a few 10c cans and bottles collected from Christmas at home? Did you know that you can donate your refund back to Brighter Lives? Simply quote the code C10002267 and they will donate it back on your behalf.
2026 Wall Planners – now available!
The 2026 wall planners are here! Free – available while stocks last from the gift shop, or phone/email Brighter Lives to have some posted to you.
Hard copy deceased packages to electronic resources from 2 February, 2026.
Townsville Hospital and Health Service will transition from hard copy deceased packages to electronic resources from 2 February, 2026.A dedicated deceased packages page is available now on QHEPS. It is a comprehensive resource for clinicians, providing:
• Descriptions of different types of hospital deaths (reportable and non-reportable).
• Requirements for documentation and processing.
• Direct links to all key documents.
Important note for medical officers
From 2 February 2026, Townsville HHS will move to the next stage of the Electronic Death Certificate roll-out. From this date, medical officers must exclusively complete death certificates electronically. Hard copies will no longer be the standard practice.
Where to find it on QHEPS?
Go to the THHS QHEPS page, move cursor over the “clinicians” tab (located in the top lighter blue ribbon), and click on “deceased packages”.
Subject Queensland Technology Future Fund - R1 FY - Closing 6 March 2026
TWe are pleased to announce that the Queensland Technology Future Fund (QTFF) is open for expressions of interest for Round 1 FY 2026-27 from 27 January 2026.
The QTFF is a funding program which supports the introduction of medical and digital technology solutions into Queensland Health. It provides funding for pilot implementation projects of proven novel and innovative Health Technologies that demonstrate positive impacts for our patients. For full information about the program, as well as links to the application process, please visit Queensland Technology Future Fund (QTFF).
Expressions of interest will be open until 6 March 2026. For any enquiries, please contact the QTFF team at QTFF@health.qld.gov.au
Training, Education & Research
Organisational Development
For further information, please contact Organisation Development: THHS-Learning@ health.qld.gov.au
Understanding Intergenerational Teams
In today’s workplace, five generations work side by side - each shaped by different life experiences, values and expectations. At THHS, Gen Z and Millennials make up more than half of our workforce, bringing new perspectives, skills and ways of working.
Program objectives:
• Understand the key traits, values and motivators of different generations, especially Gen Z and Millennials.
• Recognise and challenge assumptions or biases that can impact inter-generational teamwork.
• Apply practical communication and engagement strategies to work more effectively across generations.
• Reflect and commit to one small action that strengthens inter-generational relationships at THHS.
Click to register now
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development.
It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management
Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together –Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways.
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now Programs include:
Date: 3rd February 2026
Time: 0800 hrs- 1230 hrs
Learning outcomes:
• Understand the mechanisms of action and science supporting V.A.C.® Therapy and VerafloTherapy
• Demonstrate the safe application of V.A.C.® Therapy and VerafloTherapy
• Select appropriate wounds for V.A.C.® and VerafloTherapy
• Demonstrate the ability to troubleshoot and effectively use Negative Pressure Wound Therapy devices and dressings.
This seminar is endorsed by Australian College of Nursing and has been allocated 4 CPD hours.
Registration required.
Click the ‘Find out more’ button to register now!
Disability Awareness Training Webinar Series 2026
The 2026 Disability Awareness Training Webinar Series series aims to build disability awareness and health system workforce confidence, knowledge and capabilities when working with people with disability, their loved ones, and supporters.
Session 1: Partnering with supporters, carers and loves ones
Wed 18 Feb, 12:00 - 13:00 GMT+10 Online via Microsoft Teams
Join us as we reflect on the important role that supporters, carers, and loved ones play in the healthcare journey of people with disability.
How can we learn from the experiences that supporters have when engaging in healthcare and how might we partner better with supporters of people with disability?
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Prisoner Health – Use of a chaperone during examinations | THHSCLI201425 | Townsville HHS | TPPU | Procedures
Replaced: v2
Target Audience: All nursing and medical staff of Townsville Prison Health Service
Target Audience: All THHS employees, Board members contractors, consultants, and volunteers who are involved in management of risk in accordance with the Enterprise Risk Management Framework.
Reporting Congenital Syphilis Cases within the Townsville Hospital and Health Service (THHS) THHSCLI251688 | Townsville HHS | TPPU | Procedures
Replaced: New
Target Audience: All staff involved in maternal and neonatal care at the THHS.
Paediatric Post-Cochlear Implant (CI) Shared Care Arrangements (SCA) 251678
Replaced: New
Target Audience: All members of the Townsville University Hospital (TUH) Cochlear Service.
Clinical
Forms
Are you using the CURRENT version?
It is very important that you are using the current version of a clinical form. To ensure you print the current version, DO NOT save these forms to your local drive or photocopy these forms. If you need to continually refer to a form, you may ‘Add to Favourites’ in your web browser.
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
New / Reviewed Clinical Forms
• AB Word List (00200:0846 v3)
• Aided Audiogram (00200:0830 v3)
• Audiology Report (00200:0786 v4)
• Client Orientated Scale of Improvement (COSI) (00200:0848 v3)
• Commonwealth Home Support Program (CHSP) Ingham Home Care Service Plan (00200:1408 v2)
• Goal Setting In Children (MAGIC) (00200:0849 v3)
• Inpatient Referral to North Queensland Persistent Pain Management Service (00200:0440 v3)
• Referral to Specialist Palliative Care Rural Telehealth Service (SPaRTa) (00200:1158 v2)
• Urodynamics Report (00200:0831 v3)
Retired Clinical Forms
If you currently use the any of the forms listed below, please email TSVClinicalCommunication@health.qld.gov.au
• Referral to Palliative Care Services
• Referral to Allied Health (Outpatients)
• Stroke Unit Discharge Checklist/Care Plan
The ONE STOP location for all things Patient access and flow at THHS
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
Enterprise Risk Management Training
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
Every one of us contributes to THHS achieving its goals – delivering exceptional care, supporting our teams, and making a real difference in our community.
Enterprise Risk Management (ERM) helps us do exactly that by giving us the tools to anticipate what could go wrong before it does, make informed decisions, and stay on track to achieve our objectives. Whether you work in clinical care, administration, facilities, or leadership, this training will help you see the bigger picture of how enterprise risks are identified, managed, and reported across THHS. You’ll learn practical ways to identify and respond to potential risks early, support confident decision-making, and strengthen how we deliver on our shared purpose.
What you’ll gain:
• Confidence to identify and manage enterprise risks in your area
• A clearer understanding of how risk connects to THHS objectives
• Practical tools to support decision-making and problem-solving
• A stronger voice in shaping a safe, resilient organisation
Register now through: Education and Training | Townsville HHS | Risk Management (health.qld.gov.au)
This training is to ensure risk owners have the necessary skills to apply all aspects of the THHS Enterprise Risk Management Framework.
Register via LOL: Title – Risk Assessment and Treatment Plan (RATP) Workshop (2 hours)
Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld.gov.au)
This course is aimed at increasing your confidence and skills in assessing enterprise risk using the THHS Risk Assessment and Treatment Plan (RATP) template.
This eLearning module is designed for the THHS senior leadership team, executive and directors, and focuses on shaping a risk intelligent approach to enterprise risk management.
Course: Risk Management Toolkit Sessions | THHS-LOL (8 X ONLINE VIDEOS – 10 mins) These Toolkit Sessions are designed to provide targeted training in specific processes and functions set out in the THHS Enterprise Risk Management Framework.
For further information, please contact the Enterprise Risk Team at THHS-EnterpriseRisk@health.qld.gov.au
Townsville Hospital and
Staff Noticeboard
The TUH shuttle bus is a service operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. he service is a safety measure for all streams and operates Monday to Friday. Please share your feedback to ensure the smooth running of this service.
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams. Click the links below to read the newsletters: Healthcare Standards & Patient Safety Newsletter
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Issue 7 - September 2025 World Patient Safety Day 2025
Issue 8 - October 2025 Communicating for Safety
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
Townsville HHS Medication Newsletter
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them:
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
Car Park Shuttle Service
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block. The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
S/4Hana Update
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Reminder: Update Your S/4HANA Substitutions Before Leave
As you prepare for upcoming leave, please take a moment to review and update your S/4HANA substitutions. Doing so ensures that approvals and workflows continue seamlessly while you are away, with delegated tasks handled smoothly by your nominated colleague. Keeping these settings current helps avoid delays, supports business continuity, and makes it easier for the team to manage responsibilities in your absence. Thank you for taking the time to complete this important step before starting your break.
For any assistance, please contact your local Finance Team or Management Accounting.
Denomination Emergency Contact List
Sr Hera Oktadiana
Jehovah’s Witness
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (no text messages please) and someone else will be assigned.
Community Noticeboard
If you’re thinking about what you’ll do once you retire, you’re not alone. Retirement planning doesn’t have to be hard. These 5 simple steps can help you take charge of your retirement journey.
Click the ‘Find out more’ button to learn more.
This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 262128. 12/25.
