Submissions for the Weekly Wrap must be received by 12pm, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and links to QHEPS, documents, or external websites where appropriate.
Undated submissions will be removed after two editions, unless otherwise requested. You can submit your submission by clicking thr ‘Find out more’ button and contacting the Broadcast Team now!
Latest notices
Health Safety and Wellbeing - April Safety Focus
Attached are the Safety Focus for May 2026.
We are now publishing two editions each month, allowing us to cover all safety classifications in Riskman and introducing new topics for emerging risks, particularly those linked to upcoming construction activities.
The focus topics for this month are:
• Ladder Safety
• Hazardous Manual Tasks
Please print and display this notice on your safety board. You can print the attachments by clicking on the images above.
Stay alert, Stay safe!
Brighter Lives
Mother’s Day Raffle - Closing Soon!
Win a relaxing trip to Magnetic Island and a pamper package valued at $1,400!
Enter for your mum or for yourself - the lucky winner will win a night stay at Pepper’s Blue on Blue at Magnetic Island d (up to $300) plus the ferry trip there for the family thanks to SeaLink, $200 to spend at the Boardwalk Restaurant and Bar, an ultrafusion facial from Boheme Beauty, flowers from the Townsville Hospital Foundation, a Here and Then box, $50 gift card from Juliette’s, a basket full of goodies, a $25 voucher from Lily’s Nails, and a delicious hamper from Otto’s.
Thank you to our kind sponsors for their donation of prizes: Peppers Blue on Blue, Boheme Beauty, Here and Then, SeaLink, Townsville Hospital Florist, Juliette’s and Lily’s Nails.
Tickets are $5 each | 3 for $10 | 20 for $50 | 50 for $100.
Buy tickets online or in person at the gift shop: https://rafflelink.com.au/brightmothersday2026
All profits support Brighter Lives and help here in Townsville Hospital and Health Service.
Must be 18+ to enter, QLD residents only.
The raffle will be drawn on 6 May at 10am and the winner will be contacted the same day.
Volunteer services closed Labour Day
Volunteer services such as the buggy, gift shop, wayfinding etc will be closed this Monday 4 May for the Labour Day public holiday.
Patient Safety Unit
Updated SAC 2 Clinical Incident Analysis Templates Now Available
The THHS Patient Safety Unit has refreshed the SAC 2 Clinical Incident Analysis templates, with the updated versions now live on QHEPS. These templates have been reviewed and updated in collaboration with local subject matter experts to support high-quality incident analysis across our services.
If you require assistance using the updated templates or would like to arrange report writing training for your work area, please contact the Patient Safety Team at tsv-patientsafety@health.qld.gov.au.
Training, Education & Research
Organisational Development
For further information, please contact Organisation Development: THHS-Learning@health.qld.gov.au
Understanding Intergenerational Teams
In today’s workplace, five generations work side by side - each shaped by different life experiences, values and expectations. At THHS, Gen Z and Millennials make up more than half of our workforce, bringing new perspectives, skills and ways of working.
Program objectives:
• Understand the key traits, values and motivators of different generations, especially Gen Z and Millennials.
• Recognise and challenge assumptions or biases that can impact inter-generational teamwork.
• Apply practical communication and engagement strategies to work more effectively across generations.
• Reflect and commit to one small action that strengthens inter-generational relationships at THHS.
Click to register now
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development.
It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together –Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways.
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now Programs include:
Hospital staff across Queensland are invited to come together in a spirit of care and shared purpose to improve outcomes for patients with sepsis. The Queensland Sepsis Program is establishing a Sepsis Community of Practice, creating a supportive space to connect, learn, and collaborate.
Townsville Hospital and Health Service
Join the Queensland Sepsis Community of Practice
By joining, you can contribute your knowledge, hear diverse perspectives, and strengthen compassionate, patient-centred care. This community values generosity, teamwork, and a commitment to doing better— together. If you are passionate about making a difference, we warmly invite you to be part of this collective effort to enhance sepsis care across Queensland.
Click the ‘Find Out More’ button to register now.
Clinical Simulation Centre
Procedural Skills Workshops
Drop-in, hands-on skills sessions using part-task trainers, delivered in a safe and supportive learning environment.
Time: 1600 – 1730hours
Where: Clinical Simulation Centre
• Tuesday 5 May Massive transfusion protocol and blood product transfusion
• Tuesday 19 May Lumbar puncture
Oncoming courses
• ILS (Immediate Life Support (27 April) – provides clinical staff development in efficient recognition and initial management of a deteriorating patient utilising a structured approach and crisis management principles. Book in via LOL: Course: ILS (Immediate Life Support)
• USG/PIVC (20 April and 19 May) – introduces the aseptic technique, ultrasound “knobology”, insertion technique and machine care required for inserting a PIVC under ultrasound guidance. PIVC competency is required to attend this course. Book in via LOL: Course: Ultrasound Guided Peripheral Intravenous Cannulation | THHS-LOL
• CVAD ( 21 April, 30 April, 5 May) – provides competency based program to educate clinical staff in the management of CVAD’s. Book in via LOL: Course: CVAD - Central Venous Access Device Care and Maintenance | THHS-LOL
• OPTIMUS PRIME (18 June) – teaching emergency health care staff how to care for critically unwell children. Book via LOL: Course: Optimus Prime | THHS-LOL
Disability Awareness Training Webinar Series 2026 - Session 4
Making adjustments in high sensory environments
Staff Training Room EG.062 (Education Block, Ground Floor TUH)
Healthcare settings can be overwhelming. They may be crowded, unfamiliar and noisy, and people often need them at times of great worry and distress. Join us as we reflect on how healthcare environments might affect people with disability, particularly those who live with sensory sensitivities and a history of traumatic healthcare experiences.
Click the ‘Find Out More’ button for details about the event and to register now.
Adult & Paediatric NHF Respiratory Support Seminar
Date: Thursday 18th June 2026
Time: 0800 hrs- 12:30 hrs
Venue: CELS/COAST Department, Level 2, Townsville University Hospital, 100 Angus Smith Drive Douglas 4814
Learning Outcomes:
• Understand the physiology of gas conditioning in the airway.
• Describe the physiological mechanisms of action of NHF.
• Demonstrate the competency in the set up and management of the NHF delivery device.
This seminar is endorsed by Australian College of Nursing and has been allocated CPD hours.
Please wear smart casual and bring a jumper.
Click the ‘Find Out More’ button to register now.
Better Way to Care Workshop
Better Way to Care Workshop EOI – Tuesday 19th May 2026 7:30 AM – 3:30 PM (UTC+10)
Please register your interest in attending the Workshop. You will receive a confirmation email with further details if your registration is successful. At the end of this workshop, the participant will be able to:
1. Discuss the challenges in the hospital experience for older people
2. Recognise the potential adverse impact of the hospital environment and care practices
3. Identify strategies to enable high quality assessment and care of the older patient in hospital
4. Apply practical strategies to assist with care of the cognitively impaired patient
5. Recognise the roles of staff from all disciplines and family members in meeting older patients’ needs
6. Share and advocate for successful strategies for improving care of older patients
Location
Brothers Leagues Club Townsville, 14 Golf Links Drive, Kirwan QLD 4817 (Ample parking available at venue). Practical strategies to improve care and outcomes for older patients. 6.5 (CPD hours). Click the ‘Find Out More’ button to register now. Please ensure line manager and PDL approval.
Registrations close on Friday 8 May 2026.
Policies and Procedures
Target Audience: all THHS staff (permanent, temporary and casual) • any external agency, consultant or contractor undertaking procurement and contract activities on behalf of THHS; and/or • any individual or organisation acting on behalf of THHS
Blood and Blood Products | THHSCOR140781
Replaced: v4
Target Audience: all Townsville HHS staff, undergraduate students (Medical, Nursing and Midwifery) and Pathology Queensland staff within Townsville HHS who are involved in the collection, storage and transfusion of fresh blood and fresh blood components
Outpatient Services policy THHSCOR171163
Replaced: v6
Target Audience: all facilities that provide public or private outpatient (non-admitted) services within Townsville HHS.
Target Audience: All Townsville Hospital & Health Service (THHS) staff involved in the preparation of patients undergoing surgical procedures
Clinical Forms
Are you using the CURRENT version? It is very important that you are using the current version of a clinical form.
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage To ensure you print the current version, DO NOT save these forms to your local drive or photocopy these forms. If you need to continually refer to a form, you may ‘Add to Favourites’ in your web browser.
New / Reviewed Clinical Forms
• Transition Care Program Discharge Summary 00200:0520v6
If you currently use the any of the forms listed below, please email TSVClinicalCommunication@health. qld.gov.au
• Body Chart ‘D’ SW429
• Audiology Tinnitus Patient Data Form SW715
• Audiology Asymmetry Patient Data Form SW716
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
Enterprise risk management isn’t just for leaders — it’s for everyone. Learn how to recognise and respond to risk in your role. Whether you work in clinical services, operations, administration or leadership, this training shows you how enterprise level risk is identified, assessed and managed across THHS — and how you can confidently contribute.
Why attend? You will learn how to:
• Identify risks early in your work area
• Make more confident, risk-informed decisions
• Link risks to THHS objectives and service outcomes
• Use practical tools to assess and treat risk
• Contribute to a safer, more resilient organisation
Start Here (Quick Online Module — 30 mins)
Risk Management Basics | THHS-LOL
A short introduction to the THHS Enterprise Risk Management Framework and core concepts. Register via: Risk Management Basics | THHS-LOL
Interactive Workshops (Face-to-Face & Microsoft Teams)
Risk Management Essentials (2.5 hrs)
Build practical skills to apply the ERM Framework in your role. Ideal for risk owners and staff involved in risk management activities. Register via: Course: Risk Management Essentials | THHS-LOL (health. qld.gov.au)
Next Sessions:
• 20 May 2026
• 29 July 2026
• 23 September 2026
• 18 November 2026
Build Your Knowledge (Short Targeted Modules)
Strategic Risk Management (20 mins) — for senior leaders and directors Register via: Strategic Risk Management | THHS-LOL
Risk Management Toolkit Sessions — 8 short videos (10 mins each) focused on specific enterprise risk management processes Register via: Risk Management Toolkit Sessions | THHS-LOL
For further information, please contact the Enterprise Risk Team at THHS-EnterpriseRisk@health.qld.gov.au
Staff Noticeboard
Clinical Redesign Programme
The Clinical Redesign Programme will progress across four key service areas: Specialist Outpatients, Medical Imaging Department, Surgical Services, and Cardiology Services. Launched in January 2026, the programme is sponsored by Susan Freiberg and is scheduled for completion in December 2028. Each project is led by an experienced clinical lead, working collaboratively to redesign services with a strong focus on improving patient access to care.
Project Leads
• Surgical Services: Idris Kamara
• Medical Imaging Department: Gary Kershaw
• Cardiology Services: Feena Enfantie
• Specialist Outpatients: Debbie Phillips
All four projects are underpinned by the Clinical Redesign methodology, ensuring a consistent, evidencebased approach to improving service delivery, patient flow, and sustainability.
Programme Outcomes by Year
• Year 1 - Stabilise: Focus on stabilising current services, addressing immediate pressures, and establishing reliable baseline processes.
• Year 2- Strengthen: Build on early improvements to strengthen capacity, integration, and workforce capability.
• Year 3- Sustain: Embed redesigned models of care to ensure long-term sustainability and ongoing performance improvement.
Expected Benefits The programme is expected to deliver meaningful improvements in patient access to care, alongside safer, more efficient, and sustainable clinical services across all participating areas. Further updates will be provided as each project progresses through its redesign phases.
Car Park Shuttle Service
The TUH shuttle bus is a service operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. he service is a safety measure for all streams and operates Monday to Friday. Please share your feedback to ensure the smooth running of this service.
Healthcare Standards & Patient Safety Newsletter
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams.
Click the links below to read the newsletters:
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Issue 7 - September 2025 World Patient Safety Day 2025
Issue 10 – March 2026 – Delirium & Cognitive Impairment
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
Townsville
HHS Medication Newsletter
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them:
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2026 | Townsville HHS | Newsletter
Signature Block
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block. The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Reminder: Update Your S/4HANA Substitutions
Before Leave
As you prepare for upcoming leave, please take a moment to review and update your S/4HANA substitutions. Doing so ensures that approvals and workflows continue seamlessly while you are away, with delegated tasks handled smoothly by your nominated colleague. Keeping these settings current helps avoid delays, supports business continuity, and makes it easier for the team to manage responsibilities in your absence. Thank you for taking the time to complete this important step before starting your break.
For any assistance, please contact your local Finance Team or Management Accounting.
Denomination Emergency Contact List
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (if
please leave a contact name, number and ward). Someone will be assigned.
Community Noticeboard
What happens to your super when you die?
Your super can be one of your biggest assets, like a house or car. But it’s not automatically part of your Will or estate. So, letting us know who you’d like to get your super when you die is important. If you don’t, it might not go where you want.
Click the ‘Find out more’ button to learn more.
Your employer is not responsible for the preparation of this communication. They are not providing advice or a recommendation. This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 265427. 04/26.
Help advance gynaecological cancer detection
The University of Queensland Centre for Clinical Research is looking for postmenopausal women to take part in a study exploring the feasibility of using blood samples to detect ovarian cancer earlier and more accurately.
If you know a woman aged 50-74 and postmenopausal, has no history of ovarian cancer, and has both ovaries intact, they may be eligible to participate.
Click the ‘Find Out More’ button for more information.
Consumer and Community Partnerships in Research
We are seeking THHS staff participation in a research project exploring Consumer and Community Partnerships in Research. The study has been approved by the THHS Human Research Ethics Committee, and the THHS Research Governance Office. An email link to the survey is also available: https://redcap.link/5arayqtf
If you would like any further information, click the ‘Find Out More’ button for more information. The survey (run via REDCap) will be live through to mid-May.
Employment Opportunities & Vacancies
Applications now open for Staff in Women and Girls’ Pelvic Health
Click to open the flyers
Click to open the flyers
Expressions of Interest - Infection Prevention and Control Services
Click to open the flyers
Allied Health Professional Enhancement Program (AHPEP)
Applications for the Allied Health Professional Enhancement Program (AHPEP) funded clinical placements and now access to Rural and Remote Research Capacity Building Program (RRR-Cap) placement support, a research capacity building initiative are now open and close Tuesday 5 May. Eligible allied health staff can upskill, network and build research capacity through a clinical placement opportunity in a variety of disciplines between July -December 2026.
