Latest notices
Health Safety and Wellbeing - May Safety Focus
Attached are the Safety Focus for May 2026.
We are now publishing two editions each month, allowing us to cover all safety classifications in Riskman and introducing new topics for emerging risks, particularly those linked to upcoming construction activities.
The focus topics for this month are:
• Ladder Safety
• Hazardous Manual Tasks
Please print and display this notice on your safety board. You can print the attachments by clicking on the images above.
Stay alert, Stay safe!
Brighter Lives
The BIG Brighter Raffle - Calling all Cowboys fans! Win BIG with the BIG Brighter Raffle! WIN A CORPORATE BOX AT THE COWBOYS HOME GAME FOR 10 PEOPLE!
Win BIG with the BIG Brighter Raffle! Total of over $6,300 in prizes to be won.
• First prize is an incredible corporate box at the Cowboys v Panthers home game on 27 June for you and your closest 9 friends, including a catering and drinks package up to $500.
• Second prize is a signed and framed Cowboys jersey along with tickets for 4 people to the Cowboys v Raiders game on 5 September.
• Other prizes include an electric scooter, tickets to Cowboys games, a ‘Work from Home’ package and a digital photo frame.
Tickets are $5 each | 3 for $10 | 20 for $50 | 50 for $100. Buy tickets online or in person at the gift shop: https://rafflelink.com.au/bigbrighter
All profits support Brighter Lives and supports projects, equipment and services in Townsville Hospital and Health Service.
Thank you to our kind sponsors for their donation of prizes: Maurice Blackburn Lawyers, Cowboys Community Foundation, Harvey Norman Townsville, Triple M Townsville and Hit FM Townsville.
Must be 18+ to enter, QLD residents only. The raffle will be drawn on 22 June at 10am and the winner will be contacted the same day.
National Volunteer Week
Monday, 18 May to Sunday, 24 May 2026
With National Volunteer Week just around the corner, we want to celebrate and thank each and every one of our amazing volunteers! Your kindness and generosity help bring comfort, care, and brighter moments to so many people in our community. Every hour you give and every smile you share makes a lasting impact, and we are grateful for all that you do for Brighter Lives. If you see any of our volunteers, make sure to thank them for all the great work they do!
The Volunteer Services (buggies, information desk, gift shop, etc.) will be closings at 11:30 on Tuesday 19 May until closing to celebrate our volunteers!
If you or someone you know would make a wonderful volunteer, we would love to hear from you, come and join the Brighter Lives team and help make a difference where it’s needed most.
Closing the Gap staff shirts now back in stock
Available from the Brighter Lives gift shop in Townsville University Hospital.
Closing the gap staff shirts are now back in stock - $55 each. Proceeds support Indigenous health initiatives in THHS.
Sample sizes available to try on in the gift shop.
Have your say – LGBTQIA+ staff survey on workplace safety and respect
Townsville Hospital and Health Service (THHS) is currently assessing its risk in relation to sexual harassment and sex or gender-based harassment.
As part of this work, we are seeking input from LGBTQIA+ staff to better understand potential causes, impacts, and, most importantly, what practical actions THHS can take to prevent and mitigate this risk.
Your insights are incredibly valuable in shaping a safer, more respectful and inclusive workplace for everyone, and will directly inform THHS’s Sexual Harassment Prevention Plan.
Further information is available here: Sexual harassment | Townsville HHS | People and Culture or click the ‘Find Out More’ button to complete the survey.
Training, Education & Research
Organisational Development
For further information, please contact Organisation Development: THHS-Learning@health.qld.gov.au
Understanding Intergenerational Teams
In today’s workplace, five generations work side by side - each shaped by different life experiences, values and expectations. At THHS, Gen Z and Millennials make up more than half of our workforce, bringing new perspectives, skills and ways of working.
Program objectives:
• Understand the key traits, values and motivators of different generations, especially Gen Z and Millennials.
• Recognise and challenge assumptions or biases that can impact inter-generational teamwork.
• Apply practical communication and engagement strategies to work more effectively across generations.
• Reflect and commit to one small action that strengthens inter-generational relationships at THHS.
Click to register now
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development.
It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together
– Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways.
Programs include:
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now
Clinical Simulation Centre
Procedural Skills Workshops
Drop-in, hands-on skills sessions using part-task trainers, delivered in a safe and supportive learning environment. Time: 1600 – 1730hours
Where: Clinical Simulation Centre
• Tuesday 19 May Lumbar puncture
Oncoming courses
• ILS (Immediate Life Support (29 May and 1 June) – provides clinical staff development in efficient recognition and initial management of a deteriorating patient utilising a structured approach and crisis management principles. Book in via LOL: Course: ILS (Immediate Life Support)
• THHS ALS 2 Team Leader ( 18 and 19 May and 2 and 3 June) – due to late cancellations there are currently spaces on these two THHS ALS Team Leader courses. Book in via LOL: Course: THHS Advanced Life Support 2 - (Team Leader) | THHS-LOL
• USG/PIVC (19 May and 1 June) – introduces the aseptic technique, ultrasound “knobology”, insertion technique and machine care required for inserting a PIVC under ultrasound guidance. PIVC competency is required to attend this course. Book in via LOL: Course: Ultrasound Guided Peripheral Intravenous Cannulation | THHS-LOL
Townsville Hospital and Health Service
• CVAD ( 25 May and 15 June) – provides competency based program to educate clinical staff in the management of CVAD’s. Book in via LOL: Course: CVAD - Central Venous Access Device Care and Maintenance | THHS-LOL
• OPTIMUS PRIME (18 June) – teaching emergency health care staff how to care for critically unwell children. Book via LOL: Course: Optimus Prime | THHS-LOL
Disability Awareness Training Webinar Series 2026 - Session 4
Making adjustments in high sensory environments
Staff Training Room EG.062 (Education Block, Ground Floor TUH)
Healthcare settings can be overwhelming. They may be crowded, unfamiliar and noisy, and people often need them at times of great worry and distress. Join us as we reflect on how healthcare environments might affect people with disability, particularly those who live with sensory sensitivities and a history of traumatic healthcare experiences.
Click the ‘Find Out More’ button for details about the event and to register now.
Adult & Paediatric NHF Respiratory Support Seminar
Date: Thursday 18th June 2026
Time: 0800 hrs- 12:30 hrs
Venue: CELS/COAST Department, Level 2, Townsville University Hospital, 100 Angus Smith Drive Douglas 4814
Learning Outcomes:
• Understand the physiology of gas conditioning in the airway.
• Describe the physiological mechanisms of action of NHF.
• Demonstrate the competency in the set up and management of the NHF delivery device.
This seminar is endorsed by Australian College of Nursing and has been allocated CPD hours. Please wear smart casual and bring a jumper. Click the ‘Find Out More’ button to register now.
– Townsville, 22 June 2026
Townsville ATODS is partnering with the International Network on Health and Hepatitis in Substance Users (INHSU) to deliver a one-day Hepatitis C (HCV) Intervention Symposium in Townsville on 22 June 2026. This free, in-person symposium is part of INHSU’s national HCV Intervention Symposium Series and is intended for ATODS, Townsville Hospital and Health Service staff and local organisations working to improve access to hepatitis C testing, treatment and care.
Hepatitis C Intervention Symposium
The day will focus on practical, evidence-based approaches to strengthening local HCV responses, with optional follow-up webinars to support ongoing learning.
Registrations are now open (places are limited): INHSU Hepatitis C Intervention SymposiumTownsville, QLD.
Further information is available in the enclosed flyer. We hope you can join us for this valuable professional development and networking opportunity.
Workplace Psychosocial Safety Training Program now available on LOL
To strengthen organisational capability in workplace wellbeing and psychosocial risk management, training is now available on LOL to all THHS staff and leaders.
Developed in collaboration with organisational psychologists and internationally recognised experts in psychosocial risk management, the training provides a consistent, evidence-based approach to understanding and managing psychosocial hazards.
The program consists of two complementary courses:
Course 1 – Psychosocial Safety and Wellbeing Foundations (for all staff and leaders)
This course comprises seven (7) introductory awareness modules for all Queensland Health staff and leaders and provides foundational knowledge in workplace psychosocial safety including:
• understanding mental health
• understanding the core workplace health and safety obligations for identifying and managing workplace psychosocial hazards and associated health risks
• knowing how all staff can contribute to creating mentally healthy and safe workplaces.
Course 2 – Managing Workplace Psychosocial Risks and Supporting Wellbeing (for leaders)
Course 2 builds on Course 1 foundations awareness training, building deeper learning for leaders in understanding and managing the risk of harm from psychosocial hazards and supporting staff wellbeing.
The course comprises 3 x 1-hour self-paced modules and supports frontline leaders to:
• understand workplace psychosocial risk management requirements in more depth
• proactively identify and address psychosocial risks locally with their teams
• support staff wellbeing and performance
• link to further internal support, systems and guidance
This training represents a significant step forward in demonstrating our commitment to a safer and mentally healthy workplace free from harm, harassment and discrimination.
We strongly encourage everyone to take the time to complete this training!
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
THHSCOR161055v3 Space management | Townsville HHS | TPPU | Procedures
Replaced: 2
Target Audience: All TUH staff (clinical and non-clinical) and the Brighter Lives Foundation management and volunteers.
THHSCLI100512v7 Supporting consumer and carer rights and responsibilities, Mental Health Service Group (MHSG) | Townsville HHS | TPPU | Procedures
Replaced: 6
Target Audience: MHSG staff, Townsville Hospital and Health Service (THHS)
THHSCLI140795v7 Referral criteria and pathway for the EPIC team | Townsville HHS | TPPU | Procedures
Replaced: 6
Target Audience: Mental Health Service Group (MHSG) clinical staff, Townsville Hospital and Health Service (THHS)
THHSCLI251683 Child Youth & Family Health - Sustained Health Home Visiting (SHHV)
Replaced: New
Target Audience: All Child Youth & Family Health and Maternity staff within Townsville Hospital and Health Service (THHS), that implement Sustained Health Home Visiting.
Clinical Forms
Are you using the CURRENT version? It is very important that you are using the current version of a clinical form.
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage To ensure you print the current version, DO NOT save these forms to your local drive or photocopy these forms. If you need to continually refer to a form, you may ‘Add to Favourites’ in your web browser.
New / Reviewed Clinical Forms
• Comfort, Observation and Symptom Assessment (COSA)v SW963v4
• Informed Financial Consent - Private Patient SW1341v1
• Referral to Disaster Recovery Team (DRT) Mental Health Service Group 00200:1452v1
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
Enterprise risk management isn’t just for leaders — it’s for everyone. Learn how to recognise and respond to risk in your role. Whether you work in clinical services, operations, administration or leadership, this training shows you how enterprise level risk is identified, assessed and managed across THHS — and how you can confidently contribute.
Why attend? You will learn how to:
• Identify risks early in your work area
• Make more confident, risk-informed decisions
• Link risks to THHS objectives and service outcomes
• Use practical tools to assess and treat risk
• Contribute to a safer, more resilient organisation
Start Here (Quick Online Module — 30 mins)
Risk Management Basics | THHS-LOL
A short introduction to the THHS Enterprise Risk Management Framework and core concepts. Register via: Risk Management Basics | THHS-LOL
Interactive Workshops (Face-to-Face & Microsoft Teams)
Risk Management Essentials (2.5 hrs)
Build practical skills to apply the ERM Framework in your role. Ideal for risk owners and staff involved in risk management activities. Register via: Course: Risk Management Essentials | THHS-LOL (health. qld.gov.au)
Next Sessions:
• 20 May 2026
• 29 July 2026
• 23 September 2026
• 18 November 2026
Build Your Knowledge (Short Targeted Modules)
Strategic Risk Management (20 mins) — for senior leaders and directors Register via: Strategic Risk Management | THHS-LOL
Risk Management Toolkit Sessions — 8 short videos (10 mins each) focused on specific enterprise risk management processes Register via: Risk Management Toolkit Sessions | THHS-LOL
For further information, please contact the Enterprise Risk Team at THHS-EnterpriseRisk@health.qld.gov.au
Clinical Redesign Programme
The Clinical Redesign Programme will progress across four key service areas: Specialist Outpatients, Medical Imaging Department, Surgical Services, and Cardiology Services. Launched in January 2026, the programme is sponsored by Susan Freberg and is scheduled for completion in December 2028. Each project is led by an experienced clinical lead, working collaboratively to redesign services with a strong focus on improving patient access to care.
Project Leads
Surgical Services: Idris Kamara
Medical Imaging Department: Gary Kershaw
Cardiology Services: Feena Enfantie
Specialist Outpatients: Debbie Phillips
All four projects are underpinned by the Clinical Redesign methodology, ensuring a consistent, evidencebased approach to improving service delivery, patient flow, and sustainability.
Programme Outcomes by Year
Year 1 – Stabilise: Focus on stabilising current services, addressing immediate pressures, and establishing reliable baseline processes.
Year 2 – Strengthen: Build on early improvements to strengthen capacity, integration, and workforce capability.
Year 3 – Sustain: Embed redesigned models of care to ensure long-term sustainability and ongoing performance improvement.
Expected Benefits
The programme is expected to deliver meaningful improvements in patient access to care, alongside safer, more efficient, and sustainable clinical services across all participating areas.
Further updates will be provided as each project progresses through its redesign phases.
The countdown is on!
Registrations are now open for the Clinical Excellence Showcase 2026 on 17–18 June at the Brisbane Convention and Exhibition Centre. The Showcase is your opportunity to get a front-row seat to the future of healthcare.
Be inspired by cutting-edge health care research and transformation, all presented by you – our incredible frontline health professionals, researchers, and administrators who are driving change.
What’s on the agenda?
Inspiring keynote addresses from Dr Glenn Singleman – a physician and professional adventurer with 3 world records under his belt, and Professor Jenny May AM – the National Rural Health Commissioner with a 35-year career (so far!) in rural and remote health care.
Exciting presentations exploring rural and remote models of care, digital and virtual innovations, workforce and patient flow.
An opportunity to connect with your rural and remote colleagues over a coffee and pastry on Day 2.
Check out the program.
This is the biggest CEQ event of the year – you won’t want to miss it. Get ready to connect, learn, and be inspired – or do the inspiring yourself.
Registrations will close 5pm on Tuesday 2 June 2026.
To find out more about the Showcase or to book your place, visit the website.
Staff Noticeboard
The TUH shuttle bus is a service operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17. he service is a safety measure for all streams and operates Monday to Friday. Please share your feedback to ensure the smooth running of this service.
&
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams. Click the links below to read the newsletters:
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Issue 7 - September 2025 World Patient Safety Day 2025
Car Park Shuttle Service
Issue 8 - October 2025 Communicating for Safety
Issue 9 - January 2026 - 2025 Safety & Quality Wrapped
Issue 10 – March 2026 – Delirium & Cognitive Impairment
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
Townsville HHS Medication Newsletter
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them:
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2026 | Townsville HHS | Newsletter
Signature Block
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block. The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
S/4Hana Update
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Reminder: Update Your S/4HANA Substitutions Before Leave
As you prepare for upcoming leave, please take a moment to review and update your S/4HANA substitutions. Doing so ensures that approvals and workflows continue seamlessly while you are away, with delegated tasks handled smoothly by your nominated colleague. Keeping these settings current helps avoid delays, supports business continuity, and makes it easier for the team to manage responsibilities in your absence. Thank you for taking the time to complete this important step before starting your break.
For any assistance, please contact your local Finance Team or Management Accounting.
Denomination Emergency Contact List
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (if no answer please leave a contact name, number and ward). Someone will be assigned.
Community Noticeboard
What happens to your super when you die?
Your super can be one of your biggest assets, like a house or car. But it’s not automatically part of your Will or estate. So, letting us know who you’d like to get your super when you die is important. If you don’t, it might not go where you want.
Click the ‘Find out more’ button to learn more.
Your employer is not responsible for the preparation of this communication. They are not providing advice or a recommendation. This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 265427. 04/26.
Compare and Save on your next vehicle... It’s Easi
Find out how the choice of Novated Leasing provider could save you more on your next car. No matter if it’s a new car, used car, or even the car you have right now, Novated Leasing could help you save thousands on the costs of owning and running your car.
With the cost of petrol going up, ask us how you could save even more of an EV through a Novated Lease.
Webinars
• May 15th at 2:30pm - Book Here
• May 20th at 9am - Book Here
• May 21st at 5:30pm - Book Here
Book a phone appointment or just want a quote? Get an Easi comparison TODAY!
Bupa Corporate Phone Consults
As a Bupa member, you can look forward to:
When it comes to health cover, we’re about delivering on quality. That’s why we’ve teamed up with Qld Health so you can access a range of health and wellness services as well as great corporate discounts to help you live a longer, healthier, happier life.
• When requiring hospital treatment as the result of an accident, Bupa will refund you the hospital excess you paid for that admission.
• No excess for kids when going to hospital.
• A % discount on your health cover.
Click on the ‘Find Out More’ button to choose a date and time to suit you.
Get on the road to potential tax savings!
Not sure how novated leasing works? Join John from RemServ to help you understand how novated leasing could benefit you. We’ll explain how it works, why it’s so popular, and how you could save thousands in tax.
Topics we will cover:
• How novated leasing works;
• Types of vehicles you can lease
• Answers to frequently asked questions.
Session Times
• Monday 18 May, 3.30pm
• Friday 22 May, 9.00am
Employment Opportunities & Vacancies
Click to view current vacancies and emploment opportunities
