Dr. Graham Floater
Director Seneca, LSE Enterprise, London School of Economics
Travel distribution faces a range of potentially huge disruptions over the next 10 years that will significantly impact industry players and their business models.
A key factor will be the consumer revolution in the retail market – expectations for inspirational shopping, personalised services and frictionless payments – that will spill over into travel distribution. Although many in the industry are aware of change, the scale and speed of this revolution can be underestimated. Players in the travel distribution industry will need to respond with broad collaborations for aggregating, processing and harnessing the big data involved. Otherwise, the explosion of complexity and differentiation of services in the short term risks translating into a mass of confusion for the consumer.
For the industry, new capabilities such as big data analysis and ...more ► http://nyc.de/2ob0sjK
