Welcome to TOOP+TOOP
Helping South Australians create wealth through property. For most people, an investment property sits alongside their home and super as one of their most important assets. It represents years of work, a plan for the future, and a source of financial stability. That’s why who you trust to look after it truly matters. We’ve been managing investment homes in South Australia for more than 40 years. Across that time, markets have shifted and legislation has evolved, but one thing has remained the same: the responsibility we feel when managing someone’s asset. Many of our clients have stayed with us for 10, 20, even 30 years. Today, we manage the investment homes of their children — and in some cases, their grandchildren. That trust is built on consistency, clear communication, and genuine care.
In our view, great property management centres on three core responsibilities: • •
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PROTECT YOUR PROPERTY. With careful oversight, thorough inspections and early action. PROTECT YOUR INCOME. Placing good tenants, keeping vacancy low, and maintaining steady cashflow. SUPPORT YOUR LONG-TERM WEALTH. Through practical guidance around the decisions that shape performance over time.
We don’t believe in jargon or noise. We believe in doing things properly, communicating openly, and managing your property with the same care we would want for our own. We’re here to support you, your asset and your plans for the years ahead — steadily, thoughtfully and with your goals at the centre of it. We look forward to partnering with you.
Warm regards,
Bronte Manuel + Genevieve Toop Business Owners TOOP+TOOP
Across more than 40 years of managing investment homes, we’ve noticed the same practical questions tend to come up early in the process. These are the areas clients have asked about most often.
“Will my property be cared for properly?”
Clients want confidence that their home will be monitored closely. We provide this through thorough inspections, early action and consistent oversight.
“Will I get a good tenant?”
Tenant selection is one of the most common questions we’re asked. Our process is steady, consistent and supported by careful screening and clear communication.
“Will small issues be picked up early?”
Many clients share past experiences where small issues grew into bigger ones. We prioritise early communication and timely follow-up to prevent unnecessary cost or disruption.
What Most Landlords Want to Know
“Will communication be clear?”
Landlords often tell us this is where other agencies have let them down. We provide direct, timely updates so you always know what’s happening and why.
“Will the income stay steady?”
Questions about rent, vacancy and consistency are common at the start. Balanced rent reviews, strong retention and low vacancy support stable returns.
“Will I receive guidance over the long term?”
Many clients ask what support looks like beyond the first lease. We offer practical advice on rent, renewals, maintenance and suburb trends over time.
How We Work at TOOP+TOOP Over four decades, we’ve shaped a way of working that protects our clients’ assets, supports steady returns and builds long-term relationships. Below is a simple overview of how we manage our clients investment homes day-to-day.
We take the job personally
We place great tenants
We are not a volume-based agency.
Reliable tenancies begin long before a lease is signed.
We know our clients, understand their properties, and take the time to support what they want to achieve. Many of our landlords have been with us for decades, a reflection of consistency, follow-through and care.
Thoughtful pricing, strong presentation and careful screening help attract high-quality enquiry. Our long-standing reputation in the rental market also contributes to steady, genuine interest from tenants who value a well-managed home.
We communicate early, clearly and honestly
We take care of your property properly
Clear communication keeps things simple.
Our approach relies on trusted people at every stage. We work with trades and suppliers who understand our standards and attend promptly
You’ll have a consistent point of contact and timely updates, with upfront information when something needs attention. If a situation changes or a decision is required, we let you know early with context and next steps.
Their consistency and reliability help ensure maintenance is handled efficiently and with minimal disruption.
We stay on top of the detail
We help you think long-term
The strongest results come from the everyday fundamentals.
An investment performs best when the bigger picture is considered.
Routine inspections, compliance checks, renewals, arrears monitoring and organised documentation are all handled with accuracy and good lead time, preventing small issues from becoming larger ones.
We offer practical guidance on rent reviews, updates that add value, tenant retention, turnover preparation and what’s happening in your suburb, helping you make informed decisions for the years ahead.
How the Right Management Protects Your Income
Most important financial decisions aren’t made by choosing the cheapest option — and property management is no different. When an investment property is involved, the outcome matters far more than the weekly fee. For a typical $600-per-week home, the difference between a low-fee model and a high-care agency like ours might be around $18 a week. But the fee is only a small part of what shapes your annual return.
Income is protected through the decisions made every day.
How your property is priced, how tenants are selected, how early maintenance is addressed, and how quickly a vacancy is prepared for—these are the factors that influence performance over the long term. One simple comparison puts it into perspective: One week of vacancy often costs more than the entire year’s fee difference. Our focus is on reducing that risk by: •
Pricing thoughtfully
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Presenting the home well
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Placing reliable tenants
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Acting early on maintenance
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Communicating clearly
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Minimising downtime between leases
These everyday decisions your Property Management team makes have the greatest impact on your financial return. Choosing the right management team is ultimately about protecting your asset, your income and the long-term value of your investment.
Next Steps
If you feel we are the right partner to look after your investment, we’d love to support you. Every investor starts from a different place. Some are ready to move straight to paperwork. Others prefer to speak with one of our Property Managers and walk through our approach in more detail. And for homes that have recently been upgraded, or present differently in person than they appear online, arranging a visit can often give the clearest sense of where the property sits in today’s market. Whichever starting point feels right for you, our Client Concierge team will help coordinate the next steps and connect you with the best person in our team. Thank you again for considering TOOP+TOOP. We look forward to the opportunity to partner with you.
Trust Built Over 40 Years Fewer than 1% of agencies in South Australia have stood the test of time like TOOP+TOOP. That kind of longevity doesn’t happen by chance. It’s the result of thousands of consistent, values-led decisions made in our clients’ best interests, every single day since 1985. From the beginning, our mission has remained the same: To deliver high-quality, individual service with the expertise of a large agency and the personal care of a small one. To use technology with intention, and tradition with purpose. To prioritise the right result over the easy one. Today, our team continues to represent South Australia’s most exceptional homes, backed by systems, strategy, and a depth of care that’s hard to replicate. We’re proud of the results we achieve — but it’s how we achieve them that sets us apart.
Trusted since 1985.
23-25 The Parade, Norwood, SA 5067
T 08 8362 8888
RLA 301302
W toop.com.au