BOB’S BULLETIN
Team,
As we wrap up another successful fiscal year and enter the holiday season, I want to take a moment to reflect on something that goes beyond sales, closings, starts, and gross margin, and that’s the heart of this team In a world and at a time, where it’s easy to focus inward, the Arizona Division has demonstrated, time and again, that we’re committed to looking outward, and lifting others who are less fortunate or in need. From honoring Martin Luther King Jr.’s legacy by building beds for children in need, to packing essentials for the homeless, and adopting entire classrooms for the holidays, your actions speak volumes about who we are as a team
Over the course of the year, we supported meaningful causes every single month, and often more than one cause at a time. In July, we donated 49 backpacks to the Boys & Girls Club In November, we raised $805 through Toll Veterans shirt sales to benefit Soldier’s Best Friend, an organization that pairs rescue dogs with veterans coping with PTSD In December, our team is wrapping up the year with both a Toys for Tots collection and our annual Adopt-a-Class gift drive Add in our Juneteenth and Pride celebrations, community painting events, Rubber Duck races, and Operation Holidays from Home for our troops, and it’s clear; this is more than just a workplace or a job, this is a community, and it is full of people who are compassionate and who care
So, thank you for showing up every day Not just for your roles, but for each other, for your neighbors, and for those who need a little extra help Your generosity and involvement embodies our values; Doing the right thing, taking care of each other, and being the best!
As we look ahead to a new year filled with both challenges and opportunities, I hope each of you takes pride in what we’ve accomplished, both on and off the field, and that you take a moment to reflect, and share with your families, the impact the Arizona Division has made to our community
Happy Holidays!
Bob Flaherty
Bob Flaherty Group President, Arizona
EMPLOYEE SPOTLIGHT
Joel Davis | Assistant Division Controller
WHAT IS YOUR FAVORITE PART ABOUT YOUR JOB? I am a person who is eager to learn new things and my current job gives me the opportunity to be presented with new challenges to help me grow professionally, which I really enjoy
WHAT WAS THE LAST BOOK YOU READ?
I have been a fan of sci-fi lately I just finished heading Upgrade by Blake Crouch I am currently reading The ThreeBody Problem by Cixin Liu.
DO YOU HAVE ANY PETS? I have a threeyear-old mini golden doodle named Sadie Harper... partially named after Bryce Harper.
DO YOU HAVE ANY HOBBIES?
I love to get out into nature as much as I canhiking, biking, spending time in the ocean. I grew up playing baseball, wrestling, BJJ and playing music, all of which I still try to do as much as possible
WHAT IS THE BEST PIECE OF ADVICE YOU HAVE BEEN GIVEN? “He is no fool who gives what he cannot keep, to gain that which he cannot lose” is a quote from Jim Elliot. One of my mentors shared this with me in the form of advice and it has stuck with me ever since.
PROMOTIONS & MILESTONE ANNIVERSARIES
Jessica Gallagher, Assistant Design Studio Consultant
CHOLLA TRAIL HIKE
Mission accomplished! On November 14 , Division Office members kicked off the morning with a hike on the Cholla Trail. This team-building event brought perfect weather, awesome company, and allenge. Cholla climbs about 1,350 feet in 1.47 miles!
th came out and made it such a fun team adventure!
ARIZONA DIVISION
ARIZONA DIVISION
CUSTOMER CARE TEAM Q4 REPORT
CUSTOMER CARE TEAM Q4 REPORT
The Arizona Customer Care Team made strides in Fiscal Year 2025. The hard work and dedication to delivering a luxury-level of customer experience to valued Toll Brothers homeowners has made a tremendous impact and the proof is in the numbers!
20,096 new service tickets and 21,822 closed service tickets
1,726 net service tickets closed
600+ completed HCI, HCV, and homeowner orientations
35% reduction in repair costs year-over-year
10-day reduction in resolution time
43% increase in weekly service ticket audit compliance scores
Community closeouts: Allevare, Boulder Ranch, Meadows
From improving response and resolution times to reducing costs and maintaining strong compliance scores, your continuous efforts are visible and greatly appreciated!
HOMEAID’S PAINT-A-THON
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Toll Brothers employees supported HomeAid on November 7 , 2025 by volunteering at their fifth annual Paint-A-Thon. Volunteers traveled to the House of Refuge campus in Mesa and spent the morning painting fascia, trim, doors, and fences around the community.
House of Refuge works to provide shelter for the homeless in Arizona, maintaining 88 housing units at their Mesa campus Their mission is to provide stable transitional housing for families experiencing homelessness, working diligently to get them back on their feet with employment and permanent housing options
2026 PROJECTIONS
STERLING GROVE | ATLEY COLLECTION
STERLING GROVE | ATLEY COLLECTION
BRIDGEWATER MODEL
BRIDGEWATER MODEL
Congratulations to Allen Osborn and the Sterling Grove Team for achieving the unthinkable building a model in 41 days – from permit to Certificate of Occupancy!
The team celebrated their incredible teamwork with a special Trade Appreciation Lunch at the new Bridgewater model home.
Don’t forget these important events in December!
Arizona Division Holiday Party
Wednesday, December 3rd
Rustler’s Rooste
8383 S. 48 St, Phoenix, AZ 85044 th
BBQ Lunch + Cocktails, Rob West Band, Casino Games + Prizes, Caricature Artist, Photo Ops, Cash Drawing
Bring a toy for the Toys For Tots Program to be entered into a special prize drawing Bring your business card to be entered into the cash drawing Transportation provided from Sterling Grove + Corporate Office
Annual Arizona Division Town Hall
Wednesday, December 10th
Great Wolf Lodge 7333 N Pima Rd, Scottsdale, AZ 85258
Breakfast: 8:00-8:30am Town Hall Presentation: 8:30-10:30am