POLICY
‘Zero Tolerance’ towards Unacceptable Behaviour Under The Health & Safety at Work Act 1974 Tingdene is committed to caring for the health and safety of its employees. There is a legal responsibility for the company to provide a safe and secure working environment including the management of work-related abusive and violent incidents. Tingdene operates a ‘Zero Tolerance’ policy towards abuse and violence against its employees. The policy and non-acceptance of abusive or violent incidents extends to include contractors, concessionaires, customers, visitors, property owners, the guest of property owners and other related parties or companies who may have an interest in attending any Tingdene operation or communicating with our employees. If an employee is found to be in breach of this policy this may lead to an internal investigation and, if deemed appropriate, disciplinary action in accordance with the company’s disciplinary procedure. Zero tolerance posters (as shown below) are displayed in public and employee areas at all Tingdene Operations. Employees are encouraged to wear the ‘Respect’ pin badges provided by the company to promote the company’s policy. The purpose of this policy is to address instances of unacceptable behaviour that may cause harm or the fear of harm to any employee within their place of work. Any such incidents will be reported to the relevant authorities and anyone who is extreme or persistent in their unacceptable behaviour will, as a last resort, be excluded from the company’s Parks, Marinas, Hotels or Offices. Persistent unacceptable behaviour refers to behaviour both within one encounter and/or over a number of separate encounters within a non-specified period of time. This policy applies to all employees, who for the purpose of this document include: Directors, Managers, Supervisors and all other employees. If a customer wished to lodge a complaint they should be directed to the company’s complaint policy and procedure, conflict in relation to complaint matters should be addressed via the complaints policy. If whilst a complaint is being made, the complainant becomes abusive or aggressive then the content of this policy shall apply. Definitions Physical Assault is “the intentional application of force to the person of another, without lawful justification, resulting in physical injury or personal discomfort” Non- Physical Assault is “the use of inappropriate words or behaviour causing distress and/or constituting harassment” Unacceptable behaviour is, in addition to behaviours explicit above, any of the following (but not exhaustive):