ONBOARDING DOCUMENT

BEGINS HERE YOUR TINGDENE GROUP JOURNEY

A WARM WELCOME

TO THE TEAM

Tingdene Group is a third-generation family business specialising and leading in the management, operation and development of Residential Parks, Holiday Parks and Marinas.

Founded in 1969, the Tingdene brand first established itself as the leading park home manufacturer in the country. In 1998, the business diversified and expanded into owning, operating and developing Residential Parks for the retired and semi-retired. Over a further three decades, whilst no longer manufacturing, Tingdene Group has continued to grow to incorporate holiday parks and marinas, providing our communities with first class modern lifestyle living in beautiful and idyllic locations.

Thank you for joining us at this stage of your career. We look forward to helping you achieve your personal and professional goals while working with us to achieve the desired outcomes for our communities, team members and shareholders.

OUR MISSION

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Creating communities that we can be proud of, by developing, enhancing and operating industry leading Residential Parks, Holiday Parks and Marinas.

OUR VALUES

As a team, we strive to continue our growth journey centered around five core values:

COMMUNITY

We prioritise our customers and the communities we work in and with.

COLLABORATION

Our stakeholders work with us to create distinctive journeys that develop together.

INTEGRITY

A commitment is made to each other, to act honestly and respectfully in the performance of all our business activities.

IDENTITY

Investing in unique living and leisure environments that fit our business model whilst creating organic and sustainable community growth.

FAMILY

Third-generational family business that impacts lives across the world.

Our commitment to these values is unwavering and you will find out more about these values and what they mean to you over the coming days and weeks with Tingdene Group.

OUR BUSINESSES

Tingdene Group, with our head office based in Wellingborough, Northamptonshire, is the combination of four business units employing over 200 people across the UK.

Tingdene Residential Parks offers high-quality residential park homes in some of the UK’s most desirable town, countryside and coastal locations, tailored for the over 45s looking for a relaxed and stress-free lifestyle.

Tingdene Holiday Parks provides affordable holiday home ownership from caravans, to villas, chalets and lodges across a collection of well-located UK parks, ideal for regular getaways and long-term escapes.

Tingdene Marinas and Boat Sales operates a network of marinas and boat sales offices across the UK, providing expert services, quality moorings, and a thriving boating community.

Waterfront Living is a unique offering of premium floating lodges in an exclusive waterside setting that combines stylish design with the tranquillity of life by the water.

OUR DIRECTOR TEAM

With a wealth of experience across residential, holiday and marine sectors, our Director Team work together to ensure every part of the business supports our long-term goals and delivers exceptional experiences for our customers and teams.

TINGDENE GROUP BOARD DIRECTORS

GROUP EXECUTIVE CHAIR

Ian Collier CEO & MANAGING DIRECTOR

Ethan Zone

RESIDENTIAL

DIRECTOR

Ethan Zone

CHIEF FINANCIAL OFFICER

Andy Dixon

DIRECTORS

Steve Arber &

Neil Mallandain

DIRECTOR

Paul Spriggins

DIRECTOR

Ethan Zone

FINANCE DIRECTOR

Charlie Liebscher

DUMFRIES

LOCATIONS

We operate over 50 locations across the UK, giving you the chance to be part of a truly diverse and wide-reaching business. From coastal and countryside residential parks to holiday retreats and marinas, our sites span England and Scotland — including popular destinations in Norfolk, Suffolk, Lincolnshire, Worcestershire,

Wherever you’re based, you’re part of a larger team working across a variety of beautiful and unique settings.

29 RESIDENTIAL PARKS

13 HOLIDAY PARKS

12 MARINAS

1 FLOATING PARK

OUR JOURNEY

Tingdene has grown from a single site into a nationwide group of parks, marinas, and boat sales offices. This timeline highlights the key moments that have shaped our business to date.

Residential Parks

Holiday Parks

Marinas & Boat Sales

Waterfront Living

Tingdene

Waterfront Living Founded

TINGDENE GROUP FOUNDATION

After decades of growth, innovation and investment into our teams and local communities, Tingdene Group Foundation was established in 2025 as a dedicated platform to share and celebrate the positive impact the business creates. From community initiatives and charitable partnerships, to environmental projects and team development, the Foundation showcases the breadth of our commitment to making a difference.

YOU AND TINGDENE GROUP

PAYDAY

Let’s start with the bit you’re probably wanting to know the most! You will be paid on the 28th of each month. Where this falls on a bank holiday/weekend, pay will usually be processed on the nearest weekday before the 28th.

Please make sure you have provided us with your updated bank details. If you need to change these at any point, you can do this via email on hr@tingdene.net.

DID SOMEONE SAY HOLIDAY?

We believe our team deserve a good break to recharge their batteries, so we are pleased to offer an annual leave entitlement of 32 days per annum, inclusive of bank holidays for full-time team members (pro-rata for part time team members).

To request annual leave, head to the HR Hub to submit your request to your line manager. They will show you how to do this.

Our leave period runs from January 1st to December 31st each year. We actively encourage our team to utilise their leave entitlement- we don’t want any burnouts. As part of this, we don’t allow holidays to be carried over, so all annual leave must be taken within the year.

FEELING UNWELL?

We get it, from time to time everyone has an “off-day”, we try to look after our team as best we can, and expect you to look after yourself in the same way. If you are unable to make it into work, please contact your line

manager at least an hour before you’re due to start work. Please refer to the Company’s Absence Management policy in the employee handbook for more information.

LONE WORKING

Some of our job roles require the team member to be working alone for periods of time. If this is the case with your role, please speak with your line manager who can advise what the lone working procedures are at your location or site.

EXPENSES/MILEAGE

Occasionally, you may need to travel to another Tingdene Group site, or on behalf of the company for work-related reasons. In such cases, we offer business mileage to help cover your travel costs.

If you’re using your own vehicle for business travel, please make sure your motor insurance covers business use. For any questions about this, feel free to reach out to the Health and Safety team.

Should you ever need to cover business expenses out of pocket, there’s no need to worry, reimbursement is simple. Just speak with your line manager first, and they’ll walk you through the process.

FAMILY FRIENDLY POLICIES

We understand that your life doesn’t begin and end at work, and we want all of our team to find that sweet spot of work/ life balance. Our family-friendly policies, such as enhanced maternity/paternity and shared parental leave, ensure that you know your family life is just as important to us!

PERSONAL DEVELOPMENT (APPRAISALS AND PDP’S)

Richard Branson once said “Train people well enough so they can leave, treat them well enough so they don’t want to”. We’re big advocates for developing the skills of all our team, for all roles in the organisation. Whatever your ambitions, and drivers, we create tailored Personal Development plans to support your career. Unless you want to be a Rocket Scientist… we might struggle with that one!

We undertake appraisals on a yearly basis, and we encourage you to be open and honest with your feedback.

MAKING A LASTING IMPRESSION

No, we’re not talking about showing off your juggling skills to our customers. We’re talking communication styles and how to represent the organisation.

Here are a few tips to help you on your journey at Tingdene Group:

Representing the organisation:

We expect you to present yourself and Tingdene Group in the best possible way in all interactions, whether that’s internally or externally. Treat others with respect and remember our company values and beliefs!

Effective Communication:

Effective Communication isn’t just about what you say –it’s also about how you say it and the method you choose. While emails are convenient, sometimes a quick phone call can save time and build stronger connections. At Tingdene Group, we value the ability to pick up the phone and have a conversation with a colleague. This direct communication not only fosters a vibrant workplace

culture but also ensures clarity and understanding. Of course, we understand that emails are a way of the world and still need to be sent, so just remember to keep these professional and respectful and avoid the use of emojis. If you’d like more information or assistance on company email etiquette, let your line manager or buddy know!

TEAM BENEFITS

BIRTHDAY DAY OFF

Who doesn’t love celebrating their birthday? We certainly do! That’s why every team member at Tingdene Group is gifted an additional day off for their birthday. Even better news - this doesn’t have to be used on your actual birthday, and can be used any time throughout the year. So, if you want to celebrate in style on your special day or use it to book a hair appointment later in the year, we don’t mind- just enjoy the extra gift!

COMMUNITY SUPPORT DAY

We believe in making a difference - not just in our industry, but in our communities too. That’s why every team member at Tingdene Group is given an additional paid day off each year to spend volunteering for a cause that matters to them. Whether it’s supporting a local charity, helping out at a school, or taking part in a community clean-up, it’s your chance to give back in a way that’s meaningful to you. Pick a cause, choose a day, and go make a positive impact—we’ll cheer you on all the way!

WELLBEING IN THE WORKPLACE (EAP)

On the topic of looking after our team, we want to make sure everyone has access to support where needed. This could be your line manager, our HR team, or a colleague. When a listening ear may not be enough, we have a dedicated Employee Assistance Programme for you to access. They provide counselling support for a range of topics, as well as general advice on wellbeing. Log in to our team portal to find out more.

DISCOUNTED HOLIDAY STAYS

We have some beautiful holiday stays across the country, and think it’s only right our team members can benefit from these too!

The below is a breakdown of discounts and guidelines surrounding holiday stays:

• Tingdene Group team members can stay with a 40% discount, in a company owned unit, at any time of year (subject to availability)

• This offer is available to both Holiday Parks and Waterfront Living accommodation

• Friends and family of team members may also have access to holiday stays in a company owned unit and

may receive a 25% discount off the tariff (subject to availability)

• The number of stays a team member can use Tingdene Group accommodation for is not capped

• Below is a list of all the Parks we currently offer staff holiday stays at:

Waveney River Centre, Beccles, Suffolk

On the borders of South Norfolk, in the Waveney Valley, Waveney River Centre is a place you can escape to, somewhere to savour uninterrupted views across the river and marshes.

https://tingdeneholidayparks.com/parks/in-norfolk/ waveney-river-centre/

Upton

Escape to the water’s edge to experience luxury lodge living at its finest and enjoy views of the Malvern Hills at Waterfront Living.

www.waterfront-living.com

To book, or enquire about accommodation availability please contact your line manager who will be able to direct you to the correct personnel.

REWARD AND RECOGNITION

SHOUT OUT & SHINE

Take a moment to recognise the everyday actions that reflect our values.

All ideas and suggestions are welcome here!

Whether it’s stepping up to lead a project or sharing your innovative ideas, your initiative may drive positive change and contribute to our shared goals!

Head to our portal where you can leave a suggestion under the “Ideas and suggestions” tab.

SOCIAL EVENTS

We truly value team spirit, which is why you’ll occasionally be invited to join in on team social events. These may be with your immediate team or with the wider group, but either way, you’re in for a great time! One of the highlights of the year is our company-wide End of Year Party. As one Tingdene Group we come together at a stunning venue to celebrate, connect, and dance the night away. It’s a fantastic opportunity to mingle with colleagues and enjoy an unforgettable evening!

SUSTAINABILITY AND ENVIRONMENTAL AWARENESS

MAKING A DIFFERENCE TOGETHER

Integral to our core values, we at Tingdene Group are striving to make sustainability and awareness of the environment a part of everything we do. We encourage everyone to play a role in this, and we run a Sustainability Team across the group to develop initiatives and coordinate ideas. There will be plenty of opportunity to join in, and we would encourage you to consider how you can also help make a difference.

WHAT TO EXPECT NEXT

As you settle into your role, here’s what you can expect in the coming days and weeks:

• Welcome meeting with your line manager and team

• Introduction to systems and tools you’ll be using

• Site tour

• Health & Safety briefing

• Training plan tailored to your role

• Regular check-ins to support your onboarding

• Access to resources and support contacts

WE’RE HERE TO SUPPORT YOU EVERY STEP OF THE WAY WELCOME TO THE TEAM!