2019 A Name You Can Trust

A NAME YOU CAN

TRUST

The Next-Gen

- Redesigned & redefined from the ground up Come & see what ‘no compromises’ looks like

RAV4 LTD Hybrid KC14361

New Zealand’s Newest Toyota Store

Cnr Te Irirangi & Accent Drives | 09 273 3110

Where community shapes the heart of your retirement Not one for letting the grass grow under her feet, Judith has always enjoyed being active. That certainly hasn’t changed since moving into her independent apartment at Bert Sutcliffe Retirement Village, in Birkenhead. “The opportunities here to try new things, are endless,” she says.” I joined the Tai Chi group which I really love. I’ve also taken up bowls which I’m also really enjoying. There’s a lot of camaraderie on the bowling green - it’s a lot of fun! Judith also explores Auckland with the Bert Sutcliffe walking group. “I look forward to going somewhere different every week. Occasionally we walk locally, but mostly we go out into Auckland and see all sorts of different places, and go on wonderful bush walks. However, it’s the group’s social interaction that is most important to Judith. “The companionship is great, it’s a huge benefit – there’s always laughter and never a dull moment!”

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She says people love being in the walking group, “We make time to talk, look at the scenery and gardens: to ‘stop and smell the roses’.” At the end of their walks, the group usually find themselves at a local café. “We talk about where we’ve been – it’s our wind-down time and we all enjoy it.”

“The companionship is great, it’s a huge benefit – there’s always laughter and never a dull moment!” Residents, like Judith, love the village environment and they feel connected to their neighbours and friends. Ryman villages provide the setting where community spirit thrives.

rymanhealthcare.co.nz

9 friendly Ryman retirement villages in Auckland Choose the one that's right for you

Birkenhead

Howick

Remuera

Orewa

St Heliers

Greenlane

LynďŹ eld

Pukekohe

Devonport

For more information please phone Maureen on 0800 555 103

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Retirement living you can trust For over 35 years Ryman Healthcare has grown to become the largest retirement village operator in New Zealand, and a trusted operator in Victoria. Care is at the heart of what they do, and there is a range of retirement living options, from independent living apartments and townhouses through to serviced apartments, as well as resthome, hospital and dementia-level care. The villages include amenities such as indoor swimming pools, movie theatres, cafés, bowling greens and hair and beauty salons. Residents love the village environment and they feel connected to their neighbours and friends – whether they love the social life or enjoy a little quiet time. They can pop down to the café or village lounges, have a cup of tea, and catch up with people. It’s all right there.

Ryman Healthcare also offer some of the most resident friendly terms in Australasia. These terms were designed with care and consideration in mind and include; a weekly fee for townhouse and apartment residents that is fixed for life*, the deferred management fee is capped at 20% which is one of the lowest in the sector, and no hidden costs. With nine wonderful villages in Auckland, one may be perfect for you. Bert Sutcliffe 2 Rangatira Road, Birkenhead Bruce McLaren 795 Chapel Road, Howick Edmund Hillary 221 Abbotts Way, Remuera Evelyn Page 30 Ambassador Glade, Orewa

Logan Campbell 187 Campbell Road, Greenlane Murray Halberg 11 Commodore Drive, Lynfield Possum Bourne 5 Lisle Farm Drive, Pukekohe William Sanders 7 Ngataringa Road, Devonport The Lincoln Road and Hobsonville villages will be selling soon, and there is also a proposed village in Kohimarama. If you would like to find out more about life in a Ryman retirement village visit rymanhealthcare.co.nz or phone Maureen on 0800 555 103. *Some conditions apply

Grace Joel 184 St Heliers Bay Road, St Heliers KC14294A

4 – September 2019 – A Name You Can Trust www.times.co.nz

A matter of trust By Nick Krause

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s customers, we can be horrible. We are demanding. We want service immediately, our standards are extremely high (we’re paying right?), We are busy and we know best. The companies and individuals with whom we do business – the discerning ones at any rate – know this, or ought to know this. Refuting this fundamental acceptance - that our customers have certain expectations - is foolish. And it doesn’t matter whether we’re talking about shoes, a replacement window, servicing for the car or a sandwich at your local cafe or bakery, we want the best experience. If the price is competitive, that’s a bonus. The equation is actually quite simple. We seek goods or services, we Google (or use social media) said services and, if we’re lucky, someone will recommend a cobbler or stylist or restaurant or dressmaker. And it’s not all bad. Anecdotally, we know from social media sites which businesses or specialists people gravitate towards. They talk up the best fish and chip shop or handyman or dog groomer. We trust these recommendations. There’s ground zero. Trust. If my online community sings the praises of a vendor,

It doesn’t matter whether we’re talking about shoes, a replacement window, servicing the car or a sandwich at your local cafe or bakery, we want the best experience. we’re more than happy to check them out. We buy. Trade has thrived like this for a millennia. Heaven forbid though if a customer experience is a shocker. The internet wields such power. We all know what a scathing review can do. It can be like biffing an ember onto bone-dry kindling. We’ve witnessed it. One voice can multiply at a terrifying rate and, like an out-of-control bush fire, can decimate a business. The retailer or service provider stands to lose so much, most particularly trust. Without trust the game is lost, as customers will take flight without the slightest hesitation. They will also take with them their friends, family and their cash. But smart operators needn’t despair. As quickly as the customer can turn on them, the customer can also be placated. Trust can be re-established as you will read in some our feature articles in this publication.

Even the most demanding of customers will accept that mistakes are made. The key as a business is to accept the wrong and make it right. Immediately. This takes us onto another tack. Clever retail or service operators cannot be one dimensional. Businesses need to really understand what drives their customers. What makes them buy? In most cases, it’s not only about price or performance, says Business Link UK. “Ask existing customers what they like about doing business with you. And asking potential customers what they look for in their buying decisions can also give you useful information to help develop your business – and your brand.” As you’ll read in the following pages, your brand represents the whole customer experience. “You should regularly review your customers’ experiences of your business,” Business Link says. I really like part of a blog by chief marketing officer Joanna Lord who exhorts:

“Don’t just talk; do!” “After you’ve promised people something, it’s important to deliver on that promise. Your brand is very much dependent on following through, whether it’s shown through great products, great service, great customer communications, or otherwise. “You must make sure that brand promise is consistently delivered so it’s believed; only then will it be shared on your behalf.” To stand out in the vast sea of competition, your businesses, brands need to truly impress. “We can’t just be flashy or have a memorable logo; we need to stand for something that drives people to support us. To put it simply: the more successful your brand, the easier it will be to build loyalty around that brand. A successful brand takes a great deal of intention when building.” I’ll buy that.

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September 2019 – A Name You Can Trust – 5

Most trusted brand? It’s Whittaker’s I

conic New Zealand chocolate brand, Whittaker’s, has made Reader’s Digest history, winning its coveted Most Trusted of all Brands Survey title for eight consecutive years. Reader’s Digest’S 2019 NZ Most Trusted Brands results showed Whittaker’s again emerging the superstar. Not only has the company won Most Trusted Brand of All brands surveyed for numerous years, it has also been confectionery category winner every year since 2011 as well as the winner of the NZ Iconic Brand accolade since 2013. This year is the 20th anniversary of the Trusted Brands survey and Reader’s Digest Australasian editor-in-chief Louise Waterson says the milestone marks a perfect time to acknowledge brands that have won the trust of New Zealanders over the past two decades. “Whittaker’s consecutive winning result as Most Trusted Brand of All Brands surveyed sets a new benchmark. Eight consecutive years is an amazing result and unprecedented across Australasia,” she says. She acknowledges other New Zealand companies that have also been on the podium for many consecutive years. “Only the very best of brands can manage this. It speaks highly of how genuine, authentic, reliable and consistent they are.” Examples include Dettol, Healtheries and AA Insurance that are nine-time winners in their respective categories;

Resene is an eight-time winner. Similarly, Harcourts has been a winner for all seven years its category has been included in the survey, and Ryman Health Care has scored top place five years out of six in its sector. St John New Zealand, GJ Gardner, Yates, Schwarzkopf, Panadol, Sleepyhead, AMI, Cavalier Bremworth and Lockwood are examples of other repeated winners. Like Whittaker’s, some brands score more than one award each year, with Fisher & Paykel a case in point – cleaning up the Laundry Appliance, Large Kitchen Appliances and Cooking Appliances categories. Also being celebrated are the new names in amongst this year’s winners. Toyota Signature Class took the top spot in the second hand/used car sales category,

followed by Turners; Selleys impressed in the world of glues and construction adhesives, while Campbell’s Real Stock is the most trusted cooking stock. The annual Reader’s Digest survey has grown over the years to now include 68 categories of products and services, reflecting a broad range of industries. The full results can be found on www.readersdigest.co.nz. Those who scored in the top 20 highest ranking brands – in order of rating - this year are as follows:

Brand Category

• Whittaker’s Confectionery/Iconic brands • St John New Zealand Charities • Tip Top Ice Cream • Canon Digital Camera

RICES MALL HOWICK Paper Plus

Ph 534 8715

Howick Village Butchery Ph 532 9340

Howick Sushi Ph 535 3565

Avenrose Florist Ph 534 8719

Tim England Chartered Accountant Ph 532 9971

Cinnamon Brown Ph 534 7794

Cancer Society Pre-loved Boutique

Ph 271 0692

Michael’s Emporium

Pakuranga & Howick Realty

Times Media

Ph 538 0090

Bucklands Beach Yacht Club

Book Assist

Ph 537 1127

The Best Hidden Secret

Ph 533 0442 Ph 271 8000

– Bucklands Beach Yacht Club facilities

Natural Health Company Organic Store Howick Men’s Hairdressers Ph 535 8956

Salvation Army Family Store Ph 537 4267

I Engrave

Ph 535 8535

With the wonderful vista ideally suited for special wedding shots, superb food, flexible function rooms and easy parking, why not book your wedding with us? We also offer our facilities for conferences, meetings and other special occasions such as birthdays.

Ph 535 7287

Bathurst Brown Design Ph 0274 904 232

Baker’s Delight Ph 537 4620

Mysis Ltd

Ph 021 958 787

• Westpac Rescue Helicopter Charities • Toyota Cars • Resene Paint • Dettol Cleaning Products • Samsung Electronics (TV & home entertainment) • Fisher & Paykel Cooking Appliances • Nikon Digital Camera • Mitre 10 Home Improvement • Mainland Cheese • Sony Electronics (TV & home entertainment) • SPCA Charities • Sleepyhead Beds • Dilmah Tea • JIF Cleaning products • Kapiti Ice Cream • Vogels Bread

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SAILING – a sport for life! From childhood, right through the rest of their lives, people can participate in sailing. Sailors gain life experience in the sport of sailing. It builds confidence, inspires courage and rewards perseverance amongst children.

www.paradice.co.nz 490 Ti Rakau Drive 09 273 2999

BUCKLANDS BEACH YACHT CLUB KC14319

Please enquire for further details on 534 3046 and check out our website www.bbyc.org.nz or email: coach@bbyc.org.nz

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6 – September 2019 – A Name You Can Trust www.times.co.nz

SALES AUCTIONS RENTALS

FREE AUCTIONS SAVE $1000s

50+ YEARS CELEBRATION If you list your property with P&H Realty between now and 19th December 2019 you will be in the draw to win a FREE holiday to Hawaii for two people covering flights and seven nights quality accommodation in Waikiki! *Winner will be drawn Friday, 20 December by Times Media

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on Johnson, now 87 years old and owner of the company, is still going strong after 50 years of running the business and competing in World Masters Athletes competitions in various countries having won gold medals in the javelin, polevault, decathlon, pentathlon, steeplechase and hurdles. Ron commenced selling real estate in the 1960’s in a small Pakuranga office which comprised of two salespeople and eventually a receptionist, Pauline Abbott, who is still with the company!!! After finally taking over the ownership, he immediately converted the office from three desks to 20 work stations, the first real estate office to do so! In those days salespeople usually only serviced the local area and eventually he decided to open up a new office in Howick before finally opening the largest ‘flagship’ office in Botany Town Centre.

RON IN ACTION

Ron Johnson AREINZ

This caters for both the local and ever expanding areas including Flat Bush, Takanini, Karaka, Drury and Pukekohe being suitable to first home buyers who can’t afford to purchase in our local areas. The Howick office consists of mainly longstanding, experienced salespeople who specialise in this area, our large productive rental division and spacious auction rooms. By staying privately owned without the cost and constraints of being part of the corporate world has enabled P&H Realty to offer more attractive rates to clients and potential customers. FREE auctions held in our Howick auction rooms and lower selling costs attract the best salespeople by providing the highest commission rates around.

“A NAME YOU CAN TRUST” P&H REALTY

P&H BOTANY, Level 1, The Lane, Botany Town Centre | PH: 09 278 0886 P&H HOWICK, Central Terrace, Howick | PH: 09 538 0090 www.phrealty.co.nz JH15268

Property Management & Rentals call Benson on DDI: 09 538 1059 or Zelda on DDI: 09 538 0452

Stonewood Homes East Auckland – takes top honours at the House of the Year Awards

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tonewood Homes East Auckland has been recognised with an outstanding total of 5 awards at the Registered Master Builders 2019 House of the Year Awards for the Auckland region including a Category and Gold award. “We are delighted to have been recognised for our designs and quality craftsmanship. At Stonewood Homes we are focused on achieving building excellence and working with our customers to create a home they will love,” says Jean Dougherty, general manager, Stonewood Homes East Auckland.

House of the Year has celebrated innovative quality building for over 27 years covering a wide range of house plans and price ranges. Its accolades are not only highly regarded but firmly cemented in New Zealand’s burgeoning building sector. Auckland, NZ – 19 August, 2019

About Stonewood Homes Stonewood Homes is one of New Zealand’s largest group home builders, with a network of franchisees proudly building homes across New Zealand. A well-established name, synonymous with quality home building, and with 30 years of unparalleled experience and expertise, Stonewood have built well over 6,000 homes for Kiwi families.

The Auckland home builder walked away with five awards for Stonewood Homes:

• G old Award & Category Winner: Volume Group Housing New Home $450k-$750K • Silver Award Winner: Volume Group Housing New Home $450k to $750K • Silver Award Winner: Volume Group Housing New Home up to $450K • Bronze Award Winner: Volume Group Housing New Home up to $450K

The Registered Master Builders 2019 House of the Year Awards is considered to be the epitome of building excellence in New Zealand, showcasing the best examples of quality workmanship and design innovation. More than 370 homes were judged around New Zealand by a team of industry experts, with regional award-winners being announced in July and August, ahead of the National Awards at the end of the year.

OPEN NOW

NEW SHOWHOME NOW OPEN IN BEACHLANDS 5 Flaxfield Lane Beachlands

Kelly Flavell Law Assisting In Your Success We have been part of the Howick community for over 24 years

NOW OPEN! E IC FF O S D N LA H C A E B Georgie Webber 0275210056 David Johnson 0274785057 Kevin Walker 0274996485

ELLERSLIE Office: 09 526 9610 Email: mail@pjmca.co.nz 642 Great South Road, Ellerslie

BEACHLANDS Office: 09 869 2091 Email: beachlands@pjmca.co.nz 44 Kouka Road, Beachlands

Taxation, Accounts, PAYE, GST, Companies, Trusts, Partnerships, Sole Traders, Contractors, Rentals, Business Planning, Structures, Company Formation, Xero & MYOB Training

For all your legal requirements 18 Uxbridge Road, Howick, PO Box 39056, Howick, Auckland 2145

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See us in our Ellerslie or Beachlands offices or utilise our Mobile Service where we visit you at your business or home

t: 09 535 2150 f: 09 535 2151 web: kellyflavell.co.nz CP3031

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8 – September 2019 – A Name You Can Trust www.times.co.nz

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September 2019 – A Name You Can Trust – 9

Notable graves part of Heritage Festival tours

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urewa Cemetery is taking part in the Auckland Council’s Auckland Heritage Festival for the first time next month. On Sunday, October 6 from 1-4pm, Purewa will host four different tours of notable people who helped found Auckland and contributed to its heritage. The theme for this year’s festival is Journeys – the stories of how our people travelled to Tamaki Makaurau by sea, air or land, to create a shared future together. More than 55,000 men, women and children have been laid to rest at Purewa since it was established by the Anglican Church in 1889. To date, more than 280 ‘notable’ graves have been identified as having made a significant contribution in many different walks of life, to Auckland’s early development and history. Research is continuing to extend this list. The four tours will focus on different areas such as Business/Entrepreneurs, Arts/Education, Church/Medical/Military and Civic/Politics/Sport. Each tour will visit ten graves and be led by an historian. Tours leave at 1.15, 1.30, 1.45 and 2pm from the St John’s Lounge, where afternoon tea will be available between 2pm-3.30pm. For more information contact sue@friendsofpurewa.co.nz or Kathy at kpcg@xtra.co.nz

New functional and aesthetically designed building Purewa Cemetery and Crematorium recently opened a new architecturallydesigned administration building nearly doubling the size of the previous offices. The 170 square metre project has a brick and cedar wood exterior and inside, the high-ceiling atrium-like entrance allows plenty of natural light. A feature is a wooden ceiling which is dual purpose – providing excellent acoustics and an attractive natural timber patterned effect. Separate offices and meeting rooms provide more space and privacy for staff and visitors. A special feature is a family quiet room where grieving families including the parents of still-born and new born babies, can meet staff in private. Local eastern suburbs funeral directors, State of Grace East, have taken particular interest in the room helping Purewa set it up and furnish it appropriately. Purewa general manager Alastair Crombie says one of the key features of

Left: An example of one of the elaborate headstones at Purewa Cemetery; Right: Unveiling the plaque at the official opening of Purewa’s new administration building Trust Board Chairman John Priestley and Bishop of Auckland, the Right Reverend Ross Bay. the building is how well and sensitively it fits into the natural landscape and relates to other nearby buildings. “Both functionally and aesthetically it’s a superb building to work in and our five staff are appreciating the extra space, making their jobs easier, while providing

a more comfortable and personal environment for visitors,” he says. The building was officially opened by the Anglican Bishop of Auckland, the Right Reverend Ross Bay. This year Purewa celebrates 130 years of serving the people of the eastern suburbs.

James Gavin Donovan Solicitors For all your legal requirements

SERVICES ON OFFER:

Michelle Donovan

• Conveyancing • Commerical • Relationship Property • Litigation • Traffic offences • Wills, Estates and Trusts Email info@jamesdonovan.co.nz 22 Picton St, Howick | Phone 09 534 7169 42 Kouka Rd, Pohutukawa Coast Shopping Centre, Beachlands | Phone 09 869 4565

• Accounting & Taxation:

Companies, Trusts, Sole traders, Partnerships, Investors

• Business Development: JH15257

James Gavin Donovan

Ridge House, 69 Ridge Road, Howick. Ph: 534 4382 Email: office@dnaca.co.nz Website: www.dnaca.co.nz

Forecasts, Business Planning, Coaching, Estate & Succession Planning, Buying & Selling, Evaluations, Management Reporting

• Bookkeeping:

GST, PAYE, Payroll, Software Training & Support

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10 – September 2019 – A Name You Can Trust www.times.co.nz

One hundred burial plots at Purewa Cemetery have been made available for pre purchase by the public. Previously the pre purchase of burial plots was restricted to families needing them for an imminent burial, or to those with parents already buried at Purewa. The offer runs for one year until May next year and is restricted to one plot per person.

Purewa Cemetery and Crematorium is proud to have been an Integral part of the eastern suburbs community for 130 years. We are the first in New Zealand to offer families a choice of two chapels and two function lounges. The St John’s Lounge opened in 2017 and provides the latest in comfort with spacious indoor and outdoor facilities. The refurbished Lounge of Remembrance offers a garden setting for funerals up to 100 guests. Our professional caterers offer a range of menus to suit your individual preferences from traditional finger food to meals from different cuisines. In June we opened a new administration building to provide more space and personalised service for grieving families, including a private family quiet room. Next month on Sunday October 6, Purewa will participate in the Auckland Heritage Festival with four guided tours highlighting some of Auckland’s early citizens who helped shape this city.

Purewa Cemetery and Crematorium offers: ● ● ● ●

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Two Chapels Two state-of-the-art function lounges Full service professional catering Live video streaming of funeral services worldwide New Administration building with private Family Quiet Room Burial Plots

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Plaques and Memorials Ash urns Ash Plots in our Columbarium/Niche Walls, Walk of Memories, Ash Lawns Mosaic Butterfly Pathway for still born and new born babies 20 hectares of beautifully presented gardens and lawns

Purewa – Part of our Community since 1889 4A Parsons Road, Meadowbank enquiries@purewa.co.nz

Phone 09 528 5599 www.purewa.co.nz

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Citizens Advice Bureau for valuable free advice

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t’s nearly 40 years since the Pakuranga Citizens Advice Bureau (CAB) opened in a prefab in a Pakuranga car park. Countless people have been helped through this not-for-profit organisation with the focus on bringing about positive social change. Launched in Auckland in 1970, CAB has more than 80 branches throughout the country. It is a trusted source of dependable information, offering free and confidential advice. It is an independent community organisation that provides valuable service by trained volunteers. Louise Boswell, Manager of CAB Pakuranga and Botany has been at the helm of the local service for six years and the Information Officer, Patricia Burns has worked there for over thirty-five years. The core office staff of three is supported by a band of about 60 volunteers. “We have a very strong group-ranging in age from 18 through to 86. All go through an intensive training and they are then mentored by experienced volunteers for their first 12 sessions. “Others assist with social media and administrative tasks,” Louise explains. Services offered at CAB are: • Healthcare • Education

fluent in Mandarin, Cantonese, Filipino and Hindi. CAB’s service provides immigration services, assisting newcomers in overcoming challenges such as accommodation, education and employment. It also organises workshops and seminars on employment, small businesses, driving, education and health. The popular workshops on employment cover CVs job searching, New Zealand employers, interview skills and coaching. They provide free legal guidance from lawyers. And for those with emotional issues, free professional counselling is available. You can contact CAB online using live chat or send a message through the website www.cab.org.nz. Volunteers, left to right: Joanna Choy, Ellen Sun, Lynley Bowater, Louise Boswell (Manager), Tricia Burns (Info Officer), Brian FitzPatrick, Savitri Devendra. Times photo Wayne Martin •C linics — Justice of Peace, Immigration, Legal, Gambling, Counselling • Taxes • Tenancy and Disputes Tribunals • Consumer rights • Income support and benefits • Immigration • Housing and tenancy

General matters such as contacts for local clubs and transport timetables Working towards a positive social change, CAB provides free, confidential, independent information and advice as they help people know and understand their rights and responsibilities. Their team also includes interviewers

Citizens Advice Bureau Library Building, Aylesbury Street, Pakuranga Open 9am-4.30am Monday –Friday. Phone 09 576 8331 or at: Botany CAB - Rear Foodcourt next to Botany Crime Watch Patrol or toll free on 0800367 222 www.cab.org.nz

Free help for migrants Migrant

Connect

We are a local Bookkeeping company specialising in all facets of the bookkeeping industry along with Payroll auditing services.

With over 40 years combined experience and many industry awards Mankelow Accounts strive to provide the best service we can for our clients. We are both MYOB and Xero certified consultants and work with many industry addons. Although bookkeeping has evolved over the years and technology is allowing us to work remotely, Mankelow Accounts also offer a mobile bookkeeping service so if you need someone onsite, we will be there. We work closely with business owners to streamline their businesses to reduce their overheads either to grow the business or for succession planning.

Housing

Getting IRD number Finding a Integrating doctor Immigration into community issues

Financial literacy

Mankelow Accounts are an agnostic bookkeeping company and work with the client to find out what best suits their needs.

Learning English

Mankelow Accounts have been involved in large payroll audits over the last few years both enforced and voluntary so we have a strong understanding of what is required and can ensure that your payroll is being processed correctly and can review it for accuracy. Some of the services we provide include. ➣ Bookkeeping ➣ Payroll ➣ Compliance ➣ Training ➣ Payroll Audits ➣ PAYE ➣ Reporting ➣ GST

We can help with:

Gaining employment

Enrolling in schools

Joining a library

Free information and support for new migrants

INFORMATION – HELP – ADVICE FREE – CONFIDENTIAL – FOR ANYONE

• Immigration NZ Service Provider for new migrants/workshops • Consumer Rights • Housing & Tenancy • Personal • Benefits

We have fully qualified staff in all areas who are eager to assist you in any way possible. EVERYONE NEEDS INFORMATION

If you have any questions or wish to speak to one of our consultants, please contact us on 09 282 10 82 or through our website www.mankelowaccounts.co.nz MP3503

PAKURANGA-EASTERN MANUKAU

Pakuranga Library Building, 7 Aylesbury St, Pakuranga. Ph 576 8331 • pakuranga@cab.org.nz Hours: Mon-Fri 9.30am-4.30pm; Sat 9.30-11.30am.

BOTANY

Botany Town Centre Rear Food Court entrance. Ph 271 5382 • botany@cab.org.nz Hours: Monday-Friday 9.30am-1pm. CP14413

Website: www.cab.org.nz • 0800 FOR CAB (0800 367 222)

12 – September 2019 – A Name You Can Trust www.times.co.nz

Give the gift of forward planning

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nderstanding what it means to be part of a tightly knit community is very much part of Richard Madders’ modus operandi as the new branch manager of Davis Funerals in Pakuranga. Growing up in Herefordshire – a small village on the Welsh border in the UK – Richard first applied himself in sales roles until one day a company he was calling on – which happened to be next door to a funeral home – planted a seed. They said he ought to consider funeral directing as a career option. Richard says, “That particular client thought I had the right manner and attributes for the role, but I felt I was too young and too inexperienced at the time”. Only in his late 30s did Richard take the advice given all those years ago in his small hometown to become a funeral director. Already eight years in New Zealand – Richard and his wife have settled into Auckland and have made a home in the local Howick area. When asked what Richard thought about funeral directing prior to his making it a career path he says, “I had always known about the industry. My wife’s family runs a funeral home in my hometown but I did not realise how important a farewell actually is to families and communities

until I became a funeral director four years ago. Since the dawn of time, humans have been holding ceremonies bidding farewell to their loved ones. If we miss this step on the grief journey, it can really affect us. It is very important to be able to say goodbye in a safe environment.” Prompted about the qualities he brings to the Pakuranga branch of Davis Funerals, Richard says that he is first and foremost a “people-person” and, that having worked in numerous customer facing roles, is a champion for great customer service. Richard goes on further to say that he is able to quickly build rapport with the families he interacts with and that he is a good listener – all qualities which are integral to the role he plays at Davis Funerals. In so far as myth busting stereotypes within the industry is concerned, Richard says that those working at Davis Funerals are “normal, approachable people who lead normal lives” beyond working hours. To reinforce his statement and to serve as an example, he candidly says, “I am just a bloke who is 42 but feels like I am still 21, still popping wheelies on my mountain bike. “I enjoy taking my dog for a walk with my wife in the evenings and enjoy taking holidays – just like everyone else. We

Proudly caring for East Auckland families -

are not The Addams Family. I am also passionate about photography and since I have taken over at Pakuranga, we have started to work on putting together a photography competition to showcase the area, which we will display in our Pakuranga branch.” On a more serious note – Richard did highlight the importance of educating the community about what is on offer from Davis Funerals to better help families through an emotional and inevitable time. Richard says that many are not aware of the pre-planning service on offer where individuals can plan or prearrange for their funeral wishes to be realised when the time comes. He states that he has seen firsthand the relief families experience when there is no confusion or doubt about what a recently deceased family member wanted as part of their funeral plan. He says it avoids questions like: “What did mum want for her funeral?” Not to mention the anxiety and emotional turmoil unanswered questions like these can add to an already highly charged and sensitive time for the loved ones remaining and grieving.” Davis Funerals offers this and much more. Richard did say that the best way to learn more is to pop in for a visit and

Richard Madders have a chat over tea, coffee and biscuits. He admits that he is a bit “old-school” that way but believes it is important to connect personally with families considering Davis Funerals for when the time comes. Davis Funerals 2A Udys Road, Pakuranga Phone 09 576 7108 www.davisfunerals.co.nz

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For more than 80 years Where to find us 2A Udys Road Pakuranga 09 576 7108 davisfunerals.co.nz 13 – September 2019 – A Name You Can Trust www.times.co.nz JH15286

David Fels Jeweller Consumers trust Integrity, trust and priceless service

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he jewellery business is all about trust and is an industry where many deals are done with the shake of hands and don’t involve contracts and the like. David Fels started learning how to make jewellery before he left school in this context, working for local manufacturing jeweller John Taylor at level one in Rice’s Mall. He quickly learnt that you are only as good as your word and has supported that philosophy throughout his life. The integrity of his business is his most valuable asset, and finds it difficult to imagine doing business in an environment where trust wasn’t valued—would clients be able to leave their precious jewellery and heirlooms to be repaired and maintained if they were concerned about their care and protection? David Fels Jewellers is a “full service” business with an onsite workshop offering remodelling of clients jewellery that needs updating or remaking into a contemporary style, repairs and servicing of jewellery and watches, and they also stock a variety of jewellery, gifts and watches for sale. They will clean your jewellery free of charge and check to ensure that the gems are secure. This can often be done while you wait. The much trusted jewellers clean your jewellery free of charge and will check it to ensure that the gems are secure. This can often be done while you wait.

David has been running his business in Howick for over thirty years, firstly in Howickville Mall (now The Terraces), and moved to the main street in 1999. There have been many changes in the area over that time but his commitment to offering great service to clients and their jewellery has been unwavering, and is now seeing the second and third generations of clients that they started with many years ago. Insurance work is another service that is offered – whether it’s a valuation to ensure that your precious items are sufficiently covered, after loss estimations if you have suffered a loss, or replacement of jewellery to settle a claim. In recent times David Fels Jewellers have been purchasing old or broken jewellery for cash or as a ‘trade-in’. This has proved popular with many clients when they find the cost to remodel outdated or broken jewellery isn’t justified. Unsurprisingly, he believes in giving back to the community he has lived in for his whole life. He is a member of the Howick Rotary Club, being a director of the club on a number of occasions, and is a Trustee for the club’s Charitable Trust. Currently his shop is a collection depot for the club’s Annual Book Sale on October 9-12. David Fels Jeweller 53 Picton St, Howick | Ph: 09 537 2347 David.Fels.Jeweller@gmail.com

in brands that take a stance By Joanna Carter

W

e all know that trusting a brand increases the chances of a customer buying from it. Building trust turns customers into advocates, providing priceless word-ofmouth marketing. On top of this, brand trust means customers keep coming back, which is hugely beneficial considering the fact that customer retention is cheaper than acquisition. But exactly what does brand trust mean to customers and how can it impact their decision making? Today, brand trust is everything to customers, meaning that once you’ve lost it, you’ve likely lost them. This alone shows the importance of brand trust, however, there are more factors that need to be taken into account if you want more customers to put their trust in your business.

Trust-driven purchases

It goes without saying that when presented with a brand, a customer has experience with and trust in, along with

a new brand, that customer will go with the one they know. This is because they expect that brand to deliver, both in terms of service and product. While the new brand may be comparable in every way, that trust gives the customer more trust in their purchase. Even if a customer has heard of a brand and it seems to have a good reputation, it isn’t enough to turn them into a repeat customer. The research shows that 67 per cent of customers say that a good reputation may get them to try a product, but they will stop buying it if they don’t come to trust the company behind the product. On top of this, brands are now expected to take a larger role in society, with this helping to further customer trust. The figures show that 64 per cent of consumers are belief-driven buyers, which is up by 13 points in 2017. In fact, this is the same percentage as in 2018, showing that buying based on belief is the new norm. These buyers will switch, choose, Continued pg 15

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Support for your business • Accounts and Tax Returns • Business Advisory • GST Returns • Xero Today, brand trust is everything to customers, meaning that once you’ve lost it, you’ve likely lost them. Photo Start up donut

Why is brand trust becoming more important?

For customers, trust in brands is more important than ever, which means this should be the same case for businesses. After all, addressing customer concerns will help enable you to deliver the expected level of service and deal with any customer pain points. For 62 per cent of customers, there are growing concerns about product experience that need to be addressed. This includes issues around the pace of innovation and the increasing reliance customers have in terms of brands automating their lives. In addition, customers can’t afford a bad purchase, so they need to trust in the brand, the product and the service.

Brands need to make a difference With so much at stake, exactly what can brands do to help improve the trust that customers have in them? According to the research, showing a commitment to society can make a huge difference, especially when you factor in belief-driven buyers. Some 53 per cent of consumers say that every brand has a responsibility to get involved in at least one social issue that doesn’t directly impact its business.

However, to do this, a brand has to show that it honestly cares about this issue and is not simply jumping on the bandwagon. In fact, when brands earn full trust (product, customers and society), the benefits for those brands triple.

59 Botany Road, Howick Phone 533 0520 | Email: carol@carolrigby.co.nz

JH14271

From pg 14 avoid or even boycott a brand based entirely on its stance on social issues. This means that you need to provide more than a great product to win them over and can lose them with just one small slip up. Brand trust now embodies the impact a brand has on society, as well as the product and customer experience it offers.

Carol Rigby, Accountant

What can brands do?

With consumers being so focused on the societal impact that brands can make, you need to act on your values and promises. While creating a marketing campaign around a societal issue may get you noticed, it won’t do any good if other aspects of your business don’t support the same beliefs. You also need to take into account the fact that 74 per cent of consumers use one or more advertising avoidance strategies, such as ad-blocking, changing their media habits or paying for streaming services. This means that it isn’t the campaign that gets you noticed, it’s the stories around you living up to your promises. In fact, 76 per cent of consumers that trust a brand fully will pay attention to its advertising and communications compared to the 48 per cent of those who do not fully trust the same brand.

CD2105

TRELLIS

Final thoughts

While a great marketing campaign may make an impression, a brand that shows it cares will make a difference. Brand trust is now about more than providing great products, delivering on time and providing exceptional customer service. Consumers want to support brands which care and prove that they do. Joanna Carter is a Digital Marketing Executive and the Blog Editor at Smart Insights. Twitter @jmmcarter; Facebook: LostInTheNorth; email: lostinthenorth21@gmail.com

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Developer appeals Sandspit Rd decision

‘It changed my life’ Circus theatre has changed Howick College student Mary Piggins’ life as she plays the lead role in a circus theatre production titled Dawn where circus meets symphony—a collaboration between the Auckland Philharmonia Orchestra (APO) and The Dust Palace. See story on page 3. Photo supplied

Resident and ratepayer groups were ecstatic after commissioners last month refused resource consent to build a 71-unit residential development in Cockle Bay however, one month on, the applicant – property developer Box Property Ltd – has decided to contest the decision and has lodged an appeal with the Environment Court

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he property developer seeking to construct 71 apartments on land zoned for nine single houses on Sandspit Road has now appealed to the Environment Court against the decision to refuse his application for building consent. His original application was opposed by 14 local residents, and by the Howick Local Board. Many more local residents opposed the Sandspit Road development but were not permitted to be included in the Hearings. The original application by Box Limited was for a so-called Integrated Residential Development.. Using this definition, the apartments

could be constructed in a single house zone. Hearings on the application took place over two days and were followed by an opportunity for the developer to respond to the issues raised by the residents. Key statements in the judgment now being challenged was that the application was non-compliant with the definition of an Integrated Residential Development; that it was contrary to the objectives and policies of the Auckland Unitary Plan; and that there were impacts on amenity value because of its bulk, length and scale. Traffic and environmental concerns were also con-

sidered. Selwyn Pratt, one of the concerned residents, said: “The developer quotes no less than 34 objections to the Independent Hearings Commissioners decisions. Our view is that the original decisions by the expert Commissioners were entirely correct. We cannot believe they made this number of errors in their judgement. “But Auckland Council, and therefore ratepayers, will now have to invest significant funds to cover the cost of the appeal, as will local residents.” Another resident, Fiona Moran, said: “It is disappointing that having

presented our detailed and evidencebased submissions at the hearings and having our conclusions accepted, we now have all the uncertainty, stress and additional costs that will be necessary to support council to defend the very well-argued decisions made by the independent hearings commissioners.” Laurie Slee, chairperson of the Cockle Bay Residents and Ratepayers Association, said they would be keenly awaiting the outcome of the appeal. “The development application, the decision, and the appeal should be of interest to all Auckland residents. ➤ Turn to Page 11

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A recent survey shows that while public trust in institutions may be falling, trust in experts remains high. The Chartered Accountants Australia and New Zealand (CA ANZ) survey, held across Australia and New Zealand, shows technical experts such as doctors are trusted by 88 per cent of New Zealand respondents, followed by engineers (84 per cent) and accountants (75 per cent). In contrast, political parties are the least trusted institution, trusted by only 29 per cent of New Zealanders. Peter Vial, New Zealand country head of CA ANZ, said that, while trust in institutions was falling, trust in experts and specialists, such as accountants, remains high. “Trust in experts is a constant. An explanation could be that experts are seen as objective – they speak from their expertise rather than from an ideological or selfserving position,” said Vial. He said this may help explain why accountants have retained trust against a backdrop of issues in the financial sector. In January the Financial Markets Authority and the Reserve Bank of New Zealand issued an unfavourable report on aspects of the conduct and culture in the life insurance industry. The two regulators also issued a report at the end of 2018 identifying “significant weaknesses” in

the governance and management of bank conduct risks. The trust ratings are based on a survey commissioned by CA ANZ and designed to generate a deeper understanding of trust in institutions and professions. The least trusted institutions among the 16 groups included in the CA ANZ survey are political parties at 29 per cent, followed by religious institutions at 37 per cent and by the news media at 43 per cent. Another key report finding is that the shift towards increased use of technology to communicate is not damaging trust in professional services, but the accompanying move away from face-to-face contact is. “As we move towards more electronic communication, professionals must not neglect more traditional ways of maintaining relationships, such as meeting people and getting on the phone,” Vial said. Other key report findings include: • In general, New Zealand has higher levels of trust in professionals than Australia • High levels of trust have significant benefits for businesses and professionals • The importance of communicating a commitment to honesty and ethical behaviour • Dishonesty and a lack of ethical behaviour are most likely to decrease trust.

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BEREAVEMENT SUPPORT Bereavement Support is a complimentary service offered to families cared for by Howick Funeral Home and provided on their behalf by the Grief Centre. The Bereavement Support team can provide a listening ear and can arrange for any further information, support or resources that may be helpful to you. Sometimes other family members might benefit from the support. This is all provided as part of Howick Funeral Home’s ongoing commitment to going the extra mile and providing you and your family with the very best of service.

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September 2019 – A Name You Can Trust – 17

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e are completely and utterly devoted to good taste, whether it’s wine, food, craft beer, whisky, rum... We firmly believe that eating and drinking well is an essential part of a life well lived and also that it’s possible on almost any budget. You just have to know where to look. Fine Wine Delivery’s first office space was the spare bedroom of Jeff and Virginia Poole’s Torbay home back in 1997. Following their dream and passion for great wine, Jeff and the family have built Fine Wine Delivery into one of NZ’s largest liquor retailers across two Super Stores and a fantastic website! The business has always been based on passion, knowledge and absolute dedication to selling great beverages at the best prices possible. If we wouldn’t drink it ourselves, we won’t serve it to our customers - it’s as simple as that. What started as being all about wine has now expanded to include craft beer and premium spirits too – we even have 10 boutique beers fresh on tap! Always finding ways to deliver the best beer

as fresh as possible, we started using Crowlers®. A food grade can seal that locks in the freshness so tap beer can be shipped around the country and kept fresh for up to two weeks. It also has a resealable lid so you don’t have to drink the full 946mls all in one go. Seal it up and put it back in the fridge for another night. And at the end of this outstanding fresh beer experience you can remove the label and put it in your recycling bin. No more single use plastic here! And as well as tap beers we also boast one of NZ’s largest selections of bottled and pack beer. The New Zealand palate is becoming more sophisticated and we’re proud to be at the front line of the war on bad taste. It’s a battle we fight every day on your behalf and we never leave a man behind! Across all products, our expert tasting panel tastes over 5,000 products a year from all around the world, rejecting more than half of them for quality or value reasons. We Taste, Rate & Guarantee all the products we stock, and we write a comprehensive tasting note for all of them. Always innovating, we powered our

If we wouldn’t drink it ourselves, we won’t serve it to our customers. website with Smart Search recently, a search engine that utilises Artificial Intelligence. Using our vast pool of tasting notes and this smart new technology, we’re able to provide fast and accurate recommendations based on what you know you like – Making You the Expert! And if you’re really a novice and unsure of what to buy, we also have a Virtual Assistant that will ask you a few qualifying questions, just like our consultants in store would. Simply order online from the comfort of your armchair and have this delivered to your door, or click and collect at your convenience. If you’re a tactile person, or someone who prefers the personal service then a trip to one of our stores is unlike any other retail experience. Our tasting bench is open everyday, so you can try before you buy, and there’s always a tasting event on at one of our stores. Check our website for details of these and be sure to sign up

Photo supplied

to our mailing list to receive email offers tailored to what you enjoy. The other aspect of our business is private wine cellar storage. We have 101 private cellars for rent - which are kept at a constant 13 degrees with 75% humidity and start with 400-bottle capacity and go right through to 2200+. Cellar holders have 24/7 access to their wine as well as access to a private cellar lounge for entertaining guests, complete with WiFi, big-screen TV, Spiegelau glassware and decanters. It’s a wine lovers dream, and the only one of its kind in NZ. So, if you need empowering on your journey of taste exploration, then check us out at www.finewinedelivery.co.nz or come in store and experience our passion for wine, fresh craft beer and fine spirits! Fine Wine Delivery 42 Lunn Avenue, Mt Wellington. Phone 0800 FINEWINE (0800 346 394)

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September 2019 – A Name You Can Trust – 19

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您的健康福祉是我們的首要目標

O

steoporosis affects approximately 50 per cent of women and 33 per cent of men over 60 years

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Family Medical Care Women’s & Men’s Health Accidents Minor Surgery Occupational Health Travel Medicine Nurse-led Clinics Ear & Skin Health Visiting Specialists

oral treatments do not work, are ineffective or are not tolerated then Aclasta is one of the available treatments. If this option is available to you and your GP or NP does not provide this service – consider asking your GP or NP for a referral to the Nurse-led clinic at Crawford Medical Centre. Crawford Medical Centre 4 Picton St, Howick, Phone: 09-5380083 www.crawfordmedical.co.nz

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Choose Ormiston for your healthcare destination Dr Hassan Mubark

Ormiston Hospital is Auckland’s leading private surgical care provider. Our expert team deliver outstanding patient care in a world-class facility.

treatment can also benefits sufferers of osteoarthritis, and is especially effective in those with knee, shoulder and hip degeneration. In fact, almost every joint in the body is treatable. And last month Dr Mubark and ReGen started treating those with specific set autoimmune diseases. Dr Mubark thinks Stem Cells could have the ability to improve the quality of lives. To find out more, speak to the friendly team at ReGen Cellular on 0800 007 836. Ormiston Specialist Centre offers a variety of services, and is open to all consultations should you require the opinion of a specialist. Please see the full list of specialists available on our website: www.ormistonspecialist.co.nz

Ormiston Specialist Centre is conveniently located in the Ormiston Hospital complex. Both the Hospital and Specialist Centre offer a range of services.

Services include: Cosmetic and plastic surgery – includes breast augmentation, Ear, Nose and Throat, Thyroid treatment, Gastroenterology, Gynaecology, Eye surgery, Oral and Facial surgery, Orthopaedic surgery, Spinal surgery, Urology, Vascular & Endovascular, Weight-loss surgery www.ormistonhospital.co.nz | www.ormistonspecialists.co.nz

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rmiston Specialist Centre is home to the country’s leading surgical experts. Dr Hassan Mubark is the latest addition to the centre offering his break-through Expanded Stem Cell Therapy to patients. Dr Mubark is part of ReGen Cellular which is the only company in NZ offering Expanded Stem Cell therapy. Expanded Stem Cell Therapy is a procedure where a patient’s own stem cells are harvested from abdominal fat, then grown in a laboratory to be later reinjected back into the patient’s own body. The purpose of this is to replicate, heal and regrow soft tissue – namely cartilage that has been eroded or depleted. Among his patients is Owen Franks, Dr Mubark recently treated the All Black prop in order to overcome a shoulder injury. Franks chose expanded stem cell therapy to avoid surgery – resulting in six months out of the game. Ormiston surgeons took stem cells from Franks abdominal fat and sent them to ReGen’s specialist lab in Queenstown to expand. Dr Mubark explained; “I used around a hundred million stem cells in order to get the best shot.” After receiving the treatment Franks reported a rapid recovery which saw him back to training within a month and reselected for the Crusaders in time to finish the super rugby season within six weeks. Dr Mubark is now taking patient appointments at the Ormiston Specialist Centre located in the Ormiston Hospital complex. Not limited to athletes, the

125 Ormiston Road, Flat Bush • Phone 0800 467 674

Do you or a loved one need a friendly and affordable Companion Driving Service or In-Home Assistance? FAB Companion Driving Our companion driving service suits anyone wanting safe, personalised travel with extra care and attention. We will meet you at your door, offer assistance getting in and out of the car, then deliver you to your destination and either accompany you if required or collect you when you’re finished. We offer a fully tailored service and our aim is to brighten your day! Let Nicola and Rachel help you with: • Medical appointments • Scenic drives • Shopping and errands • Children school pick ups • Pets to the vets • After school activities and sports

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FAB Excursions FAB, fun excursions with a small group of friends. We love

helping our clients have fun and enjoy a FAB excursion with a group of friends. We’ve sourced some great rates around East Auckland for special lunches, high tea, movies, wine tasting, nails painted and pamper sessions – we’ll have everything prebooked and organised for you so all you have to do is relax and enjoy the outing. Great value with a group. FAB In-Home Assistance Our in-home assistance helps our clients achieve their desired lifestyle, in their own home. Our caring and reliable service would suit elderly clients who wish to maintain their independence at home, but still need a helping hand, or anyone with limited mobility and in need of some extra assistance. Our service is fully tailored to the needs of our clients.

All of our services are highly personalised and tailored to our client’s needs. We’re discreet and treat our clients as we would our own family.

Call Nicola and Rachel (09) 576 5554 www.fabdrivers.co.nz FAB – Friendly, Affordable and we’ll Brighten your day

TOOL BARN GRASSLANDS OUTDOOR & LEISURE LTD We are a specialist tool shop based in Panmure. Our range includes secondhand tools, power tools and light machinery.

BUY – SELL – TRADE CP3069

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Mowers, Trimmers, Chainsaws, Waterblasters and Woodfires.

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September 2019 – A Name You Can Trust – 21

The Acacia Cove Lifestyle Acacia Cove is a country-style village situated on the beautiful Wattle Downs Peninsula. For those who appreciate the tranquility of an estuary setting Acacia Cove has it all, as well as its own restaurant, heated indoor pool, library, bowling green and gym. Whether you choose to live in a villa or one of our luxurious apartments, you’ll have the security of a 24 hour, fully monitored emergency call system built in. If you’re aged 60 or over, value your independence but want greater security, come and have a look at the superb properties we have to offer. • Best Ageing Programme at the 2017 Ageing Asia Eldercare Awards • Finalist in the Facility of the Year Independent Seniors Living Catergory

Available now: • Brand new, three bedroom, 132m2 apartment with two bathrooms, sunroom, lovely outlook and garage. • Brand new, two bedroom, 80m2 northfacing, ground floor apartment with option garaging. Both situated within 50m of the Village Community Centre Wattle Farm Road, Wattle Downs, Auckland (09) 268 8522

(09) 268 8422

www.acaciacovevillage.co.nz bruce@acaciacove.co.nz A right to occupy dwelling at Acacia Cove Village is unsecured.

New Zealand New Zealand owned andowned operated. and o SC4059

Peer to peer mortgages

Having trouble with your arthritic hips or knees?

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outhern Cross Partners Investments Southern Cross Partners is a leading provider of peer to peer mortgages and investment in New Zealand. Peer to peer lending is a way of bringing borrowers and investors together. We lend funds to borrowers with property as security and offer that first mortgage security to investors to invest in. A key feature of our product is that we lend our own money first to borrowers, before offering investors an opportunity to invest in the mortgage. So all loans offered on our on-line platform we have initially funded ourselves. But the biggest feature is how investors’ funds are supported by a registered first mortgage over property. This ‘Bricks & Mortar’ model has attracted many investors who like the mortgage security we provide as part of our peer to peer investments. At Southern Cross Partners we have been in business since 1997 providing short term, mortgage finance to property owners throughout New Zealand. We have had years of experience vetting borrowers

and analysing applications to ensure we lend prudent levels against sufficient security to the right borrowers. We then offer these mortgages to investors to partake in with rates with rates starting from 5.40 percent p.a. (subject to change) and minimum investment $10,000.00 (subject to availability). The investor gets a competitive return, with a first mortgage registered over the borrower’s property, held on their behalf by our Nominee Company. [Like all investments, there are risks and we take proactive steps to achieve the best results possible for our investors.] To find out more about us drop in and see us at 16 Selwyn Rd, Howick, visit www.southerncrosspartners.co.nz or call 0800 00 58 43.

*Southern Cross Partners is a licensed peer to peer lender under the Financial Markets Conduct Act 2013. To learn more about the risks associated with this type of investment visit our website www.southerncrosspartners.co.nz. This article is general in nature only and has not taken into account any particular person’s objectives or circumstances. We recommend you speak with a financial adviser before making any investment decisions.

Mr Gary French, Ormiston Orthopaedics, is now an Affiliated Provider to Southern Cross Health Society. If you are a Southern Cross member and you need surgery for a hip or knee replacement, there are significant advantages for you:

• You will get clear prices upfront • We will organise prior approval through Southern Cross for you • We will manage your claim for you • If you are on a shared cover plan we can let you know, before surgery, what your share of the costs will be

Ormiston Orthopaedics is located in the new purpose-built Ormiston Hospital, Level 1 (inside TRG), 125 Ormiston Road, Botany Junction. It is easily accessible for those in greater Auckland, with free parking available. To compare our prices or arrange an appointment phone 09 252 0370 or visit:

www.ormistonortho.co.nz Terms and conditions apply

For Primary Total Hip Joint Replacement and Primary Total Knee Joint Replacement

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LIFE DOESN’T WAIT, NEITHER SHOULD YOUR INVESTMENTS.

Returns from 5.40% p.a.* Sometimes it can be hard to balance the need to save for your future, as well as enjoying the adventures that pop up every day. Our unique investment model offers you the flexibility to do both. At Southern Cross Partners, we offer mortgage secured loans that allow investors to pick and choose their level of involvement. With current returns from 5.40% p.a.* paid out monthly, you’ll know you’re making the most of your savings and can make the most of life at the same time. Talk to us today about a new, flexible way to invest. Minimum investment $10,000.00.^ Phone 0800 00 58 32 www.southerncrosspartners.co.nz

operated. *Investment rate subject to change. ^Subject to availability. Southern Cross Partners Ltd is licensed to provide peer-to-peer lending services under the Financial Markets Conduct Act 2013. JH14767

House & land s e n n I n e available now l G

VISIT OUR SALES OFFICE AT 34 ELSTREE AVE, GLEN INNES OPEN MONDAY TO FRIDAY 9AM - 4PM O/C is over cladding. Artist’s impressions only. Refer to architectural plans for exact measurements. *Off-street parking

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For more information call Wayne on 021 197 2183, or visit classicbuilders.co.nz KC14453

Matt and Celeste Armstrong with their three children in their new home.

Photo supplied

Armstrong: We have complete faith in Classic Builders Experience Experience

“

We see this home as an investment it’s an opportunity to set us up long term.” Sensible words from banker, Matt Armstrong. He, along with wife Celeste and three children, recently moved into their new home. Spanning over 34 metres end to end, it sits on a generously proportioned lifestyle block, just south of Auckland. Finding something big enough, in the right area and at the right price that they actually liked just wasn’t possible with buying an existing house. “Buying just wasn’t an option” explains Matt, “building has allowed us to choose what we want, how we want it and with plenty of space.” Their 331m2 home has a lot to offer, including five bedrooms and an office. The open plan kitchen, dining and large living space is a family favourite. “We’d always dreamed of a property like this one. We used to throw our gumboots in the car and head out to look at sections. One day we were traipsing around someone’s land when a real estate agent spotted us. We told him we were only dreaming but he guided us to this lot and from there on, it all started to come together.” Celeste was initially nervous about going down the building route. “We were cautious about building because we’ve built before. Our previous experience was a nightmare and there was just no trust in our builder. But building with Classic Builders was a completely different story.” Matt agrees, “Right at the start, they said they’d do the right thing by us. If we discussed something we wanted, they’d make it happen - we had complete faith.” Many assume Classic Builders, will only work within certain areas of New Zealand. With this notion in mind, Matt and Celeste weren’t sure their ideas would be a consideration. It came as a pleasant surprise, to know Classic Builders were able to lead the project. “They knew what we were after, while

really respecting our limits throughout the entire process,” says Matt. “Their commitment, time, effort and honesty reiterated Classics Builder’s credibility. If we had questions or wanted to look at possible variations throughout the build, these were openly discussed,” says Celeste. “It was reassuring to be involved in the process.” Matt and Celeste’s eye for detail and vision for their family abode is evident throughout the home. Matt explains, “We put in a large slider to divide off an area for the kids. It’s a great option when everyone wants to be together, while still allowing a little of our own space. And that’s the best bit – the space. We can now cater for visitors and our families when we all come together.” The kitchen splashback might lead you to believe this is a farming family. They’re not. Celeste is a fan of Cambridge artist Chrissy Taylor. Celeste worked with Chrissy to arrange a selection of boldly painted farm animals, framing the culinary workspace. “I wanted something bright and a bit different, but block colour wouldn’t have looked right. I’ve always admired Chrissy’s pieces, and loved the idea of having a bit of a barnyard theme,” she says. Celeste loves that the area surrounding the house has an abundance of green which offers a blank canvas to create memorable family moments for years to come. “We haven’t really decided what we are going to do out there, but with winter now behind us, we’re likely to give it a bit more focus. The land size is really just for the kids - our last house had a big deck area but no grass, so this time, we had to have grass.” Matt adds saying, “This is our home. We designed it to be our home - and it works.” Classic Builders, phone 021 197 2183 www.classicbuilders.co.nz

gets results

Trust Steve Hansen to work Trust Steve Hansen to work with those who deliver. with those who deliver.

Because when you choose Ray White Eastern Because when you choose Ray Whiteexpert Eastern Group, you choose impartial advice, Group, choose impartial advice, expert market you knowledge, and a determination to market knowledge, and a determination to get the best price for your home. get the best price for your home. Ray White Eastern Group 6 local offices to serve you better. Ray White Eastern Group 6 local offices to serve you better. Howick 538 0688 Howick 538 0688 Bucklands Beach 535 0858 Bucklands Beach 535 0858 Half Moon Bay 535 8128 Half Moon Bay 535 8128 Pakuranga 576 4099 Pakuranga 576 4099 Botany Town Centre 273 2228 Botany Town Centre 273 2228 Flat Bush 272 8023 Flat Bush 272 8023 A N A ME TO T RUST

www.times.co.nz

A N A ME TO T RUST

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Mountfort Estate Agents Limited Licensed (REAA 2008)

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Mountfort Estate Agents Limited Licensed (REAA 2008)

WE BUILD HOMES AS UNIQUE AS YOU

Signature Homes Botany & Manukau is with you every step of the way, from our designers who put your dreams into a plan, to our Project Managers who are only ever a phone call away during your build. Every Signature Home is backed by New Zealand’s most comprehensive Building Guarantees, for your complete peace of mind.

HOUSE & LAND PACKAGES IN ORMISTON A range of beautiful homes are available in the heart of Ormiston. Rowan Estate is close to shopping, schools, transport links and Barry Curtis Park, offering an enviable lifestyle just a stone’s throw from everything you need. Contact us for more information 0800 102 109 | signature.co.nz

SHOWROOM/OFFICE: 53 Huntington Drive, Botany Open Mon-Fri 8am-5pm JH15341

SHOWHOME: 10 Horsefields Drive, Flat Bush Open Sat-Sun 12pm-4pm

Putting the Signature on your home! When considering building a new home there are numerous options to weigh up – location, size, features, lifestyle and many design elements. That’s where Signature Homes Botany and Manukau can make the whole process easy.

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30 years, Signature Homes has found some elements of a quality home are universal. If you’re on a tight budget or have an easy site to work with, it’s worth looking at Signature Homes’ collection of predesigned plans. The two collections, Smart and Pacific, contain a comprehensive range of affordable plans which provide practical modern homes which are exceptional value for money.

ignature Homes has been designing and building homes for East and South Aucklanders since 1983, with the Botany & Manukau branch being run by Allan and Jennie Moore. The couple has a long history in the building industry and are passionate about offering quality, personalised service to ensure you get Your Home, Your Way. “We offer a variety of services depending on where you are in the building journey. These range from full design and build to house and land packages and even a knock down and rebuild service,” Allan says. Local team members are experts in the Auckland Unitary Plan and have a streamlined subdividing service to manage the entire process of subdividing a property and building a new home, saving clients time and money.

Design & Build:

With three in-house architectural designers plus fantastic new home consultants, estimators, interior designers and project managers, Signature Homes Botany & Manukau specialises in ‘design & build’ homes, specifically created to suit clients’ section, interests and lifestyle. If you’re wanting something particular in a home, which is difficult to find in an existing house or in a predesigned plan (such as a downstairs suite for granny or a home to fit a sloping or tricky section), Signature Homes’ design and build service will cater to your needs for less than the cost of engaging an architect. Being a full-service company, the team is with clients all the way, from taking dreams and putting them on paper right through to handing over the keys on settlement day. www.times.co.nz

Knock Down & Rebuild:

“After clients have met and discussed their ideas with a new home consultant, our architectural designers work with them to create a home that suits their site, budget and requirements. “Our project managers then take care of them, and the build, from start to finish, managing the consents and sub trades to ensure each new home is built on time and on budget. We also offer exceptional building guarantees.”

House & Land Packages and Rowan Estate:

If you’re keen to build a new home but don’t have a section, Signature Homes’ house and land packages are a great option, taking a section of land and matching it to a suitable home design with a fixed price

and the flexibility to add personal design touches inside and out. Importantly, Signature Homes Botany & Manukau is the only build company working in Rowan Estate, a smartly-priced new Flat Bush development with a range of house and land packages. “All Rowan Estate sites represent great value for money,” says Allan. “Being close to amazing facilities, shopping, schools, effective transport links and the fantastic Barry Curtis Park, it offers an enviable lifestyle. “Signature Homes was selected as the exclusive build partner due to the high quality of homes we build as well as the comprehensive building guarantees we offer.”

Build from a Plan:

Having built quality homes for more than

Love where you live, but not the house you’re living in? A ‘knock down and rebuild’ maybe the answer. This option costs less than one might think and maybe less costly than major renovations. For those curious about what they can do with their section, Signature Homes Botany & Manukau will meet onsite and talk through choices including finance plans, at no cost.

Subdividing:

Subdividing a property can potentially offer financial rewards. If you have a section you want to subdivide and build a new home on, Signature Homes Botany & Manukau’s team of experts can guide you through the process.

Wherever you are in your building journey, Signature Homes Botany & Manukau can help. Contact Allan and the team today on 0800 102 109, visit signature.co.nz or email allanmoore@signature.co.nz.

September 2019 – A Name You Can Trust – 27

A Name You Can Trust CHILDCARE

COMPUTER REPAIRS

Commercial and Residential IT Services Provider Apple service, Desktop, Laptop repairs and sales, Data recovery, Cloud backup, Web design, Domains, Email service Giving back to community through Senior Citizens and Student Discounts

Secure your space today.

www.repairlink.co.nz | info@repairlink.co.nz

FURNITURE REMOVALS

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Phone 09 263 9597

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HEATPUMP SERVICES

Second Hand furniture and Household donations are gratefully accepted

Building Trust - and Great Homes Master Builders Local Kiwi Firm Transparent Build Process

Pick-up Service available Phone 576 1507 9 Ben Lomond Cres Pakuranga www.eastgatecc.org.nz

PLUMBING SOLUTIONS

CD267465

PETS

PODIATRY WE COME TO YOU!

THE ORIGINAL PET DOOR SPECIALISTS

For supply and/or install of quality cat and dog doors – also spare parts, Auckland-wide, into glass, timber or aluminium.

Professional Podiatry care to those wishing to be treated in the comfort of their own home.

Microchip pet doors available also.

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SureFlap microchip pet feeder for cats and small dogs ONLY $180 incl GST, batteries & delivery

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IN 41 COLOURS OR COPPER No joins - No leaks - guaranteed

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Stove Works Electrical Ltd strives to provide a complete service to clients. • Over 27 years’ experience • All insurance work undertaken We have Auckland-wide coverage, excluding Maraetai, Beachlands and Whitford.

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Stove and Oven Repair Services

We do WINZ quotes

For a free quote contact Drewe Ph: 027 539 9851 or 0800 432 724 drewe@fasciaandspouting.co.nz www.fasciaandspouting.co.nz

Ph: (09) 620 7726 or 021 191 2304 Email: solepurposepodiatry@outlook.com

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CONTINUOUS SPOUTING n Enhancing the look and value of your home n Made to measure on-site in Colorcote steel n All work guaranteed

Nail Cutting | Corns and Callus Cracked Heels | Foot Pain

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SPOUTING AND ROOFING

RUBBISH REMOVAL

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Platinum Care Services ltd has the solution – call Judi Prins on 022 0708 861 Your or email Independence judiprins6@gmail.com Provider

OP SHOP

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Does your Mum or Dad need: • A companion and carer you can trust? • Transport and company to the shops or appointments? • Someone to sit and chat with ... or go for a walk with?

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MASTER BUILDERS

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24/7 Pest Control Technicians and Professional Carpet Cleaners For residential and commercial pest solutions that work every time guaranteed! 9 Month Guarantee on all Fly, Cockroach, Spider, Wasp and Ant Pest Control Services

Ph 0508 478 683 or 027 291 7216 Email: info@stoveworks.co.nz

WINDOW CLEANING

For all your tiling needs New home - bathroom - kitchen renovations - patios swimming pools - indoor/outdoor areas - stonelaying plus waterproofing and underfloor heating services Trained and registered members of NZQA and Building & Construction Industry Training Organisation All work is covered by their warranties

Ph Tony free call 0800 130 732 tonythetiler@xtra.co.nz - www.a1surfacetiling.co.nz

VETERINARY CLINIC “We are here when you need us the most”

Your trusted Professional Residential and Commercial Window Cleaning experts

Shaping - Reducing - Thinning Chipped onsite - Full Removal Good Rates - Free Quotes - Professional Service Ph Murray Qualified Arborist Ph: 534 7361 292 8930 0274 767 746

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Phone 09 534 1244 or 027 534 1244 E: celsius@outlook.co.nz www.celsiusheating.co.nz

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fence4u@orcon.net.nz www.fencing2000.co.nz

Be warm in the winter and cool in the summer, install a heat pump

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call: 09 533 6956 email: aucklandce@dreamdoors.co.nz

Ph Sam 021 130 7217 or 09 217 2217 Visit www.supremeelectrical.co.nz to find out more or to get in touch

BREAST CARE ESSENTIALS Fitting Service

LOCKSMART

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Just like you, your new kitchen keeps on giving… Life is a journey, best shared with friends and family. Our consultants are dedicated to helping you create the kitchen where you experience life’s finest moments. A kitchen feels like home, it’s a place where people are welcome; a place where you can be free to express your own personal style.

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KITCHENS

• Commercial • Industrial • Rewires

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For women after Full/Partial Mastectomy, Lumpectomy and Reconstruction. Breast Care Bras, Prostheses and Swimwear from the Anita, Amoena and Trulife ranges designed with comfort in mind. Our private Boutique fitting rooms based in Epsom and Manukau have easy access and parking. Fittings by appointment. Mobile home fittings on request. “Ministry of Health” funding available.

$95

• Residential • Generator Change Overs • Sports Field Lighting

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Returning to work? Want a childcare centre with a difference?

Phone (09) 576 0046 Enquiries: tippytoes@orcon.net.nz

FENCING

021 43 43 23 537 1904 all hrs

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Top quality care and education for 0-5 year olds. Small, purpose-built, home-like setting. Quality educator to child ratios. Fully qualified educators.

ELECTRICIAN

171 Moore St, Howick. Phone 0274 760 577 www.easterncovercentre.co.nz

Our Pure Water Window Cleaning system de-ionises tap water to remove the impurities which cause water spotting. When combined with our latest technology, carbon fibre -fed water poles we are able to provide you with cleaner “spot free” windows.

Call us now for an obligation free quote Email: sales@thatsclean.co.nz Phone 0800 020 699 DY268464

Opening hours Monday-Friday 6pm-8am the following morning, Saturday midday right through till 8am Monday morning Public holidays open 24 hrs We are a full service emergency animal care hospital available to help in all after hours veterinary situations.

15 Jack Conway Ave, Manukau. Ph 277 8383 www.nightvet.co.nz

CD253207

28 – September 2019 – A Name You Can Trust www.times.co.nz

Creating beautiful spaces with an inspiring range from Tile Space

YOUR WORLD OF INSPIRATION

W

ith over 1000 tiles of different design, colour, size, texture and price range you are spoilt of choice at Tile Space. They’ve been in the business for more than 30 years and undoubtedly offer the largest range of tiles in New Zealand. The spacious showroom of Tile Space at 24 Harris rd, East Tamaki offers the best of a never seen before range of tiles at their well laid out store. Sponsors of the popular reality show The Block NZ, Tile Space is New Zealand’s most prominent distributor of porcelain tiles, ceramic tiles, mosaic and decorative wall tiles. From Italy to China they secure quality tiles from around the world as they have secured exclusive partnerships with major tile manufacturers in Italy, Spain, Turkey, and UAE and across Asia. When you visit a Tile Space store, you get the benefit of knowing that you are looked after by qualified staff

who know design and tiles inside out, they’ll help you make the right choice so that you love your room now and in the future. Trained design consultants can help the clients with tiling and design needs. A range of beautiful designs and excellent replicas of natural stone and marble with different faces and variation grabs the eye and fires you up with a range of creative ideas in terms up home decor. The stunning range is suitable for every type of tile installation from a mosaic tile splash back to bathroom tiles, kitchen tiles, living area tiles, exterior deck tiles, tiles for your pool and feature wall tiles. Staying ahead of the trend game, Peter Roberts owner of Tile Space is often in Europe selecting the topof-the-line, innovative styles and designs. Whether you are looking for inspiration for doing up the interiors or working on the exterior of your home, Tile Space stocks an array of tiles with fun and practical patterns, sizes and

colours that add character to your home, office, cafe or showroom. From colourful subways on the wall to replicating natural materials like marble on the floor, there are so many different ways to go when choosing bathroom tiles. Every year the Tile Space team visit the world’s largest tile fair in Bologna, Italy to stay on top of the latest trends and technology and bring back the latest designer tiles to New Zealand. They also have the best stock availability, with over 200,000m2 square meters in our Auckland tile warehouse. With seven showrooms in Auckland as well as stores in Wellington, Tauranga and Hamilton, Tile Space also has a nationwide reseller network – from Kerikeri to Invercargill, showcasing a wide range of tiles from mid range to the more expensive. Tile Space 24 Harris Road, East Tamaki Phone 09 270 7982

YOUR WORLD OF INSPIRATION TILE SPACE BOTANY Visit Phil and his friendly team for expert advice on 1000’s of tiles from Italy and

15

around t h e worl d . Di s cover t h e l a t e st desi g ner col l e ct i o ns, t a ke home t o day wi t h year 24 HARRIS ROAD our cash & carry ranges and pick up qualiy tiling products from our Trade section. 30 years 30 15 www.tilespace.co.nz EAST EAST TAMAKI TAMAKI Get everything you need to complete your tiling project at Tile Space. TILE SPACE BOTANY Visit Phil and his friendly team for expert advice on 1000’s of tiles from Italy and

the world. Discover the latest designer collections, take home today with 24 HARRIS ROAD around our cash & carry ranges and pick up qualiy tiling products from our Trade section. Get everything you need to complete your tiling project at Tile Space.

celebrating

celebrating

years

warranty

formerly

formerly

year

warranty

www.tilespace.co.nz

CP3052

You can’t miss us at our new location

Raising money for Tokyo 2020

The customer lounge

Newest Toyota store opens N

ew Zealand’s newest Toyota store opened at Botany recently and is already proving to be a bustling destination for locals. Part of the country’s largest Toyota dealership, Manukau Toyota Group, Botany Toyota enjoys a prime location on the corner of busy Te Irirangi and Accent Drives and a purpose-built setting including showroom, customer lounge with all the expected amenities, offices, underground carpark, carwash and stateof-the-art workshop where customers can watch their vehicles being attended to through floor to ceiling viewing panes. Store Manager, Liam Keatley, says the goal is to make both the car-buying and car servicing experience as stress-free as possible. “We appreciate our customers have

BEFORE

busy lives and the key for us is to make them feel at home whether they are waiting for their vehicle to be serviced, chatting with one of our sales team or waiting for finance papers to be finalised. It’s about delivering a comfortable and enjoyable experience from when they first come in the doors to when they leave.” To that end, the customer lounge is nestled into a rectangular glass-walled office suite that runs almost the length of the showroom. Open to both sides of the showroom, the area somehow manages to be both easily accessible and private at the same time with plenty of comfy seating (arranged so that different groups using the area at the same time can still have their own space), loads of magazines, a box of toys for the kids and a tv. Tea, a coffee machine and filtered water

are nearby, and there is a work island for those who want to either perch or stand and carry on their work day while they wait. Customers quite often take the opportunity for a power nap and Keatley laughs there is no judgement. “We often have to wake people up … it doesn’t seem to matter whether they have been waiting for 20 minutes or an hour and 20 minutes … it is a nice little oasis of calm and it’s good to see customers are comfortable enough to nod off!” The store is open for vehicle sales seven days a week with the parts, service and Bridgestone Tyre team working Mondays to Saturdays. Another aspect of the new store was the importance of having staff reflect the Botany community.

“We absolutely consider ourselves part of the community … the team here speak a range of languages including Mandarin, Cantonese, Hindi, Samoan, Sri Lankan, Fijian, Afrikaans and a few more besides and it feels good to know that when customers come in and prefer to discuss their options in their first language, we can accommodate them. It’s just another way we can make people feel comfortable. “We enjoy what we do here and I think it shows, we have had some great feedback from customers and we have sold and serviced a lot of cars in a very short time and we look forward to being around for a good long time!” Botany Toyota Corner Te Irirangi and Accent Drives Phone: 273 3110

AFTER

Make your home warmer, smarter and more valuable with Vantage Aluminium joinery • The Ali-Frame team design and install custom-made aluminium windows and doors • Competitive pricing — we can work to fit your budget • Renovation specialists • Free measure and quote Visit our showroom at

68 Rodney Street, Howick | 0800 ALIFRAME (0800 254 372) SUPPLY AND INSTALLATION OF WINDOWS AND DOORS

WWW.ALIFRAME.CO.NZ JH13289-V5

30 – September 2019 – A Name You Can Trust www.times.co.nz

Howick Auto Electrical at new address, same street H

owick Auto Electrical is going places! Moving a few blocks away, up the road to 241 Moore Street, the one-stop shop for all diagnostic and electrical and mechanical repair work in a wide range of cars— has moved to a much bigger premise. From the vintage cars to the newest ones on the road, Howick Auto Electrical has repaired thousands of cars for satisfied customers in east Auckland and beyond. Regardless of the make or model— be it Japanese, European or Australian, the independent workshop on Moore Street has earned a sterling reputation for diagnosing and repairing any fault, using modern technology and tools. Established for nearly 50 years, Howick Auto is one of Howick’s best kept secrets. This modern and technically equipped service centre has over the years built its name and reputation on high quality service and customer satisfaction. Known for providing fair and reasonable advice, Craig Wallen, owner Howick Auto Electrical is proud of the fact that they have earned the reputation of being a top, reliable MTA award winning workshop with customers requesting them to service their new cars in the warranty period. Manager, Dion has been with the busi-

ness for more than 20 years, heads a team of six. He is leading their initiative of offering the very latest in cutting-edge technology in diagnostic and scanning tools for auto electrical issues. He is fully committed to providing the best service possible and has on-going training to keep ahead of the times. “The business has been here for nearly 50 years, but we keep right up-to-date and it is now a one-stop-shop for your mechanical diagnostics and repairs, car air-conditioning, warrants and marine requirements,” he says.

“I have attended a full electric vehicle course, and we have recently installed the very latest in scanning tools. We invest a lot of money and energy to keep up with technology,” Dion explains. Howick Auto Centre & Electrical is wellknown for their professional approach as well as technical expertise, reliability and quality service in all facets of the marine electrical industry. Their work covers from trailer boats through to luxury launches and yachts. The company is also the biggest battery supplier in the Eastern suburbs with the

most comprehensive range and specialising in Yuasa Batteries. All staff members are warm and welcoming. You pick that up from your first phone call of enquiry to their vivacious receptionist, Tammy. Check out their website or visit Howick Auto Centre & Electrical on Facebook. Howick Auto Electrical, 241 Moore St, Howick. Phone 534 6501. Monday-Friday 8am-5pm, Saturday 9am-12noon. www.howickauto.co.nz

Howick Auto CEntrE Electrical • Mechanical • Air Con • Marine

We’ve moved!

We just thought we’d let you know that we have moved to a new location! We’re now located at 241 Moore Street in Howick Whilst this is a bit of change for us, what’s not changing is the team that you trusted to

do business with. our contact details aren’t changing, and neither is our total commitment to service. Please let us know if you have any questions otherwise we look forward to catching up From Dion and the Team soon.

241 Moore Street, Howick • Phone 09 534 6501 Hours: Mon-Fri 8am-5pm, Sat 9am-12noon www.howickauto.co.nz

Howick Auto Centre & Electrical JH15252

www.times.co.nz

September 2019 – A Name You Can Trust – 31

THE WIDEST RANGE OF SUV’S IN NZ! THE ALL NEW 2019 KIA SPORTAGE LX URBAN PLUS

MITSUBISHI OUTLANDER LS / PHEV VRX • 2.0L DOHC MIVEC Petrol engine with fuel economy of just 6.8L/100km • 7 seater • 18” alloy wheels

• Privacy Glass

• Forward Collision Warning

• Electronic stability control and front, side and curtain and drivers knee airbags

• Blind Spot Monitoring

• Lane Departure Warning

• 18” Alloy wheels

• Improved OEM Audio with Apple CarPlay and Android Auto

• LED daytime running lights

• Reversing camera & rear parking sensors

• 5 year 130,000km new vehicle warranty and 10 year 160,000km Powertrain warranty

• 7” touch screen audio system with apple car play and android auto OUTLANDER 2.0 LS 2WD

• Keyless entry & immobiliser & alarm

OUTLANDER 2.4 LS 2WD

$31,990

$113

+ DDC

OUTLANDER PHEV VRX

$34,990

• Emergency Braking (AEB)

$31,990

+ORC

OUTLANDER 2.4 LS AWD

• Dual-zone Climate A/C

• Rain sensor wipers

JUST

$32,990

+ORC

• Electric Parking brake

$52,990

PER WEEK

3 YEARS 45,000kms FREE SERVICE

ORC’s are On Road Costs of $795 and include new car registration, 12 months registration, 3 years WOF’s and a full tank of fuel. Offer expires on 30th September 2019 or while stocks last.

The Kia Scheduled Service Plan runs for the first 3 years from the date of registration or up to 45,000km (whichever is reached first). The Kia 5-year warranty programme runs for 5 years or up to 100,000km (whichever is reached first). DDC’s are Dealer Delivery Costs of $1,250 and include new car registration, 12 months registration, 3 years WOF’s, full tank of fuel and Initial PDI Service & Groom. Finance offers are based on $8,000 deposit, weekly payments at shown over 59 months with a 25% balloon payment at the end of the term. Payments include a loan doc fee and PPSR fee of $479. The finance rate is 12.95%. Total cost of transaction is calculated by the deposit, multiplying the weekly payments by 259 and adding in the 25% balloon paymen. Offer expires on 30th September 2019.

JEEP COMPASS

JEEP CHEROKEE

+ORC

+ORC

• 2.4l Tigershark Petrol engine with a 9 speed automatic

• Blind spot monitoring with rear cross traffic alert

• 3.6l V6 Pentastar petrol with an 8 speed automatic

• Jeep Active Drive 4x4 system with selec-terrain traction management

• Parallel and perpendicular park assist

• Quadra-trac II 4wd system with selecterrain

• Full leather interior with heated seats • 8.4” touch screen with satellite navigation and android auto/apple car play • Adaptive Cruise Control FROM

$44,990 RSP +ORC

• 9 speaking BeatsAudio system with subwoofer • 18” alloy wheels • Forward collision mitigation • Balance of 3 year warranty

• Full leather interior with heated seats (front and rear) • 8.4” touch screen with satellite navigation and android auto/apple car play

• Adaptive Cruise Control • Blind spot monitoring with rear cross traffic alert • Parallel and perpendicular park assist • Lane Departure warning • Power tail gate • Heated steering wheel • 9 speaker Alpine Sound system

FROM

$54,990 RSP +ORC

350 Te Irirangi Drive, Botany | Ph (09) 887 1849

OB3685

On Road Costs (ORC) are payable up front and do not form part of this Finance Offer.* Finance offer is available until 30th September 2019 and to approved applicants of Branded Financial Services (NZ) Limited (“BFS”) only. The 3.9% per annum fixed interest rate Finance Offer applies to new Jeep Cherokee & Jeep Compass vehicles only. On Road Costs (ORC) are payable up front and do not form part of this Finance Offer. The 3.9% p.a. fixed interest rate is available with no deposit, maximum 36-month term and no balloon. $395 establishment fee, $8.05 PPSR fee, and $5.75 monthly account keeping fee apply.

KC14359

Latest used car safety ratings shows best vehicles for protection The AA is well-trusted by Kiwis so when they offer commentary on new safety ratings to help used car buyers make safe choices, we should really take notice

N

ew Used Car Safety Ratings have been published this month to help Kiwi motorists know which vehicles will provide good protection to occupants and other road users if they’re involved in a crash. The 2019 ratings assess the relative safety of 389 popular used vehicles, ranging from light cars to large SUVs and commercial utes and vans. They are based on records from more than 8.3 million vehicles in police-reported road crashes and more than 2 million injured road users in New Zealand and Australia between 1987 and 2017 being analysed by the Monash University Accident Research Centre (MUARC) in Australia. Of the 300 vehicle models manufactured from 1998 to 2017 included in the ratings, 69 were allocated a 5-star rating with 22 of these awarded ‘Safer Pick’ status, which included the requirement for both electronic stability control (ESC) and reversing sensors or a reversing camera, among other criteria. A further 57 vehicles were given a good 4-star rating, while 52 were rated

It is possible to buy a safe and affordable second-hand vehicle, with some of the ‘Safer Pick’ 5-star vehicles. Photo AA a marginal 3 stars, 56 were given a poor 2-star rating and 66 were given a very poor 1-star rating. AA Motoring Services general manager Stella Stocks says the ratings are a vital guide for anyone in the market for a used vehicle. “On average, a vehicle given a 1-star Used Car Safety Rating is around twice as

likely to cause death or serious injury to a driver in a crash compared to a 5-star rated vehicle. “It is possible to buy a safe and affordable second-hand vehicle, with some of the ‘Safer Pick’ 5-star vehicles, which provide the best possible injury protection to all road users, available for less than $10,000,” says Stocks. The new ratings include 2017 crash data for the first time, which has resulted in a number of previously rated vehicles receiving a lower star rating this year due to their rating being further from the new standard. “The average safety of the fleet improves year on year as newer vehicles are added so the ratings for older vehicles become worse over time in comparison,” Stocks says. “This can help motorists decide when they can make significant gains in safety by updating to a newer, safer vehicle.” Light and small car classes, and small SUVs, had the highest proportion of poor and very poor performing vehicles. “Unfortunately we encounter a lot of members looking to buy a used vehicle and

What is trust? T

rust is both and emotional and logical act. Emotionally, it is where you expose your vulnerabilities to people, but believing they will not take advantage of your openness. Logically, it is where you have assessed the probabilities of gain and loss, calculating expected utility based on hard performance data, and concluded that the person in question will behave in a predictable manner. In practice, trust is a bit of both. I trust you because I have experienced your trustworthiness and because I have faith in human nature. We feel trust. Emotions associated with trust include companionship, friendship, love, agreement, relaxation, comfort. There are a number of different ways we can define trust. Here are the dimensions of trust and consequent definitions

Predictability

It is a normal part of the human condition to be constantly forecasting ahead. We build internal models of the world based both on our experiences and what others tell us, and then use these to guess what will happen next. This allows us to spot and prepare for threats and also make plans to achieve our longer-term goals. The greatest unpredictability is at 50 per cent; a reliable enemy can be preferable to an unpredictable friend, as at least we know where we are with them. Definition 1: Trust means being able to www.times.co.nz

The complete list of new Used Car Safety Ratings is available at https:// www.aa.co.nz/about/safety-on-theroads/safer-vehicles/safety-ratings-ofused-cars/

At its simplest, value exchange is exchange of goods. I will swap you two sheep for one cow. It is easy to calculate the value in such material bargaining. Photo Romani Farms.

predict what other people will do and what situations will occur. If we can surround ourselves with people we trust, then we can create a safe present and an even better future.

successfully, I must be able to trust that such agonies will not come to pass. Definition 4: Trust means enabling other people to take advantage of your vulnerabilities—but expecting that they will not do this.

Value exchange

Most of what we do with other people is based around exchange, which is the basis for all businesses as well as simple relationships. At its simplest, it is exchange of goods. I will swap you two sheep for one cow. It is easy to calculate the value in such material bargaining. Things get more complex when less tangible forces come into play. A parent exchanges attention for love. A company exchanges not only pay but good working conditions for the intellectual and manual efforts of its workforce. Value exchange works because we each value things differently. If I have a whole flock of sheep but no milk, then I can do business with a person who has a herd of cows but no clothes. This principle of reciprocity is what binds societies together. Trust in value exchange occurs when we do not know fully whether what we are receiving is what we expect. When we buy a car, don’t want to be sold a ringer which the seller knows is faulty. Definition 2: Trust means making an exchange with someone when you do not have full knowledge about them, their intent and the things they are offering to you.

the list of priorities tend to be reliability, fuel efficient, cheap to run and maintain. Safety seems to be at the bottom or not mentioned on the list at all,” says Stocks. “We would recommend those looking to buy a vehicle to put safety first and buy the safest vehicle their budget allows. If there is no ANCAP rating (NZ new) or UCSR listed, then consider the ‘must haves’ (ABS, stability control, multiple airbags, parking sensors/cameras etc) and find cars with those. “Another important factor in obtaining the UCSR ratings is that a vehicle must have at least 100 police reported crashes and at least 20 driver injuries reported before it is included in the ratings analysis. “And to actually get a rating assigned and published it takes around 300 crashes to have enough data to maintain a high level of accuracy,” says Stock.

Delayed reciprocity

Exposed vulnerabilities When we trust other people, we may not only be giving them something in hope of getting something else back in the future, we may also be exposing ourselves in a way that they can take advantage of our vulnerabilities. If I buy a car from you and I do not know a good price, you can lie to me so you get a better bargain. If I tell you in confidence about the problems I am having with work, you could use this to further your own career at my expense. Although the threat of retribution or projected feelings of guilt can counteract your temptation to abuse my exposed vulnerabilities, if you succumb I still get hurt and may still end up with the shorter stick. For our transaction to complete

Exchange is not just about an immediate swapping of cows and sheep or hugs and kisses. What makes companies and societies really work is that something is given now, but the return is paid back some time in the future. The advantage of this is that we can create a more flexible environment, where you can get what you need when you need it, rather than having to save up for it. Trust now becomes particularly important, because otherwise we are giving something for nothing. The delay we have placed in the reciprocal arrangement adds a high level of uncertainty which we need to mitigate through trust. What is often called the ‘golden rule’ is a simple formula for creating trust. ‘Do unto others as you would have them do unto you.’ It sets up the dynamic for my giving you something now with the hope of getting back some unspecified thing in the indeterminate future. Definition 3: Trust means giving something now with an expectation that it will be repaid, possibly in some unspecified way at some unspecified time in the future. Courtesy changingminds.org

September 2019 – A Name You Can Trust – 33

THE ALL NEW BMW AND MINI DEALERSHIP. OPEN NOW ON TE IRIRANGI DRIVE.

BRINGING SOUTH AND EAST AUCKLANDERS THE DRIVE OF THEIR LIVES. EAST AUCKLAND BMW AND MINI GARAGE 354 TE IRIRANGI DRIVE, EAST TAMAKI 2013

09 884 4811

eastaucklandbmw.co.nz eastaucklandminigarage.co.nz

34 – September 2019 – A Name You Can Trust www.times.co.nz KC14299

TJs celebrates their birthday

EXPERT SERVICE ON HEATING AND AIR CONDITIONING FOR YOUR CAR

• Electronic Tuning • WOFs • All Mechanical Repairs • All Makes & Models • Low volume vehicle certification

T

he team at TJ’s car Wash in Botany is celebrating their 20th year in business! Over the years they have become an institution in Botany Downs, and developed a reputation as a one-stop, total solution for all your car grooming needs. The magnitude of repeat customers speaks volumes for their professionalism and customer service and goodwill established over two decades. Located next to Animates at 347 Ti Rakau Drive, they have cleaning solutions to suit all makes, models and budgets. TJ’s offers a mixture of self-serve wand and brush bays. The Laser wash, a brushless high-pressure water wash, uses a two-step active chemical process, followed by high pressure water via a spray arch guided by laser beams. On the $16 and $14 options, this is finished off with ice liquid wax and protectant from Turtle wax, the world’s most trusted car wash product. TJ’s also has New Zealand’s most advanced non-scratch, friction car wash machine the Supremo! Its uniqueness comes from employing special non scratch brush material, plus active foam that not only washes, but acts as a lubricant. You won’t need to wait around; they have got seven self service wash bays

ALL WORK GUARANTEED COME IN NOW FOR A FREE AIR-CONDITIONING CHECK FREE CHECKS : PH 274 4609

COOLCAR AIR-CONDITIONING CENTRE

EAST TAMAKI 333 TI RAKAU DR. Ph 274 4609.

Ph 534 8604 Mob 021 666 153 1/112 Vincent Street, Howick mike@progressautomotive.co.nz

(Behind Warehouse Stationery)

MANUKAU 132F CAVENDISH DR. Ph 263 5777.

Monday - Friday 8.00aM-5.00pM JH12488

running, as well as two automatic wash bays, a high velocity air dryer, and seven vacuums with scents or carpet cleaners. TJ’s also has a range of payment options to make your experience seamless. Four change machines are available – allowing you to get in and get out quick. As one of their satisfied customers said recently: “There are a few great options to wash your car. There is a debit card machine as well to get tokens out with. So cool! I love how you get little TJ’s coins instead of real money!” So don’t get caught riding dirty; you’ll look like a star in a clean car!

CP3054

Unbeatable deals on the world’s best engines

Unit 4/A, 190 Jack Lachlan Dr, Pine Harbour Marina, Beachlands, Auckland. Phone 09 536 6262 info@easternmarine.co.nz www.easternmarine.co.nz

375 Ti Rakau Drive, Huntington Park Ph: 09-274 1417

CP3040

Head into T.J’s for a supremo cleano! ✓

✓

✓

✓

Check out T.J’s CarWash super efficient

SUPREMO AUTOWASHE • Four jointed vertical brushes contour to the shape of your car producing a superior wash result.

• New Zealand first Sensofil Plus brush material produces high quality wash result.

• Pre blast removes abrasive material eliminating the risk of surface damage.

• Contour directional drying delivers a result like you have never seen before.

Great value – great result

347 Ti Rakau Drive, Botany www.times.co.nz

Opposite Howick & Eastern Buses and next to Animates Pet Centre

CP3021

Try Supremo Autowashe today and see the difference

September 2019 – A Name You Can Trust – 35

KC14370

36 – September 2019 – A Name You Can Trust www.times.co.nz

Customer satisfaction is the key A

t Southern Autos they pride themselves on providing the best motoring experience possible and they’re happy to say we’re celebrating five years of putting smiles on our customers’ faces. Located on the corner of Great South Road and Bakerfield Place in Manukau, Southern Autos have represented Isuzu, Peugeot and Citroen since opening in August 2014 while recently adding Suzuki to their stable. Dealer Principal Andrew Craw puts Southern Autos success in the past five years down to putting the customers’ needs first. “It’s truly great to see local customers in our dealership doing business with us, whether they’re buying a New or Used vehicle or they’re being served by our Parts and Service team. We are very pleased to announce that in January 2020 we will open a second dealership at 271 Botany Road,” says Mr Craw. Southern Autos Botany will represent Peugeot, Citroen and Suzuki from a sales point of view and have service and parts facilities for all of its brands including Isuzu. “It is an exciting time as we continue to grow the Southern Autos brand and open the opportunity for other areas of Auckland to experience our great service,” he says. “We work hard to ensure our customers receive the best ownership experience. Business is simple, look after your

employees and your employees will look after your customers. “We believe this is why we are the number one Peugeot and Citroen dealership in the country for customer satisfaction and also rank very high with Suzuki.” Read below two of the dealership’s most recent reviews… “Earlier this year we turned our thoughts towards changing cars and felt a small SUV type vehicle might suit us better. After allowing us to briefly look about at our own pace, we were warmly approached and greeted by Southern Autos Manukau employee, Cynthia Lee. Cynthia was not pushy and we appreci-

An Independent Mercedes-Benz, Audi and VW service centre offering the highest level of Audi service great An Independent Mercedes-Benz, and with VW service value for money. centre offering the highest level service with great An Independent Mercedes-Benz, Audi of and VW service centre offering the highest of service with great valuelevel for money. value for money.

ated this. We warmed to her and as a result changed from ‘lookers’ to ‘potential buyers’. We are the proud owners of a very peppy new SUV (which) has the room we need, the easiest of access of all cars we have previously owned, and is super economical. It is an absolute joy to drive about town. We can’t fault Southern Autos Manukau staff and know we will enjoy a satisfying ongoing relationship with them and with Suzuki.” – Denise M

mended by us. Thanks Tony, Alex and Anna. – Kevin B

I brought my wife’s Suzuki Swift in for a service and ended up buying a new Suzuki Swift SR2. The service we got, from choosing the vehicle to collecting it, was excellent and prompt. Southern Autos comes highly recom-

Southern Autos Manukau Phone 09 263 6340 Cnr Great South Road & Bakerfield Place, opp Westfield Manukau www.southernautos.co.nz

THOMPSON AUTOMOTIVE LTD ✓ All Mechanical Repairs ✓ WOF ✓ Cambelts ✓ Tune Ups ✓ Lube Service ✓ Brake & Clutch Service ✓ Transmission Servicing

1/8 Ben Lomond Cres, Pakuranga

Tel: 09 215 0795 E: info@autoavantgarde.co.nz

www.facebook.com/autoavantgarde

Grant Irwin

Ph 09 576 3997

Mark Varga

www.autoavantgarde.co.nz

JH14223

CP3030

www.facebook.com/autoavantgarde

Phone now or call in for a free quote.

ALL WORK GUARANTEED

1616 SirSir William Ave,Ave, East East Tamaki William Tamaki Tel: 215William 0795 E: info@autoavantgarde.co.nz 1609Sir Ave, East Tamaki

www.autoavantgarde.co.nz Tel: 09 215 0795 E: info@autoavantgarde.co.nz www.autoavantgarde.co.nz

Whether you are looking for a new, used or demo vehicle, Southern Autos has a great option for you. “We look forward to welcoming you to our Manukau showroom soon, or at our Botany branch from January 2020 and receiving your customer review,” says Mr Craw.

Services we offer:

JH15291

www.times.co.nz

WE CAN FILL ALL LPG CYLINDERS FROM 2KG TO 45KG NEW CYLINDERS NOW AVAILABLE FREE SAFETY CHECK

SPRINGSGATE ENERGY CENTRE 30 Springs Rd, East Tamaki

HOURS: Mon-Fri 8.00am-5.00pm Sat 8.00am-12noon

CP3026

Providing friendly service from a team you can trust

LPG

Phone 09 274 8229

Vincent Street AUTO CENTRE

www.autogascentre.com

www.facebook.com/autoavantgarde

September 2019 – A Name You Can Trust – 37

Ph

COOPER TYRES howick tyres & alignments est 1975

PROUD SPONSORS OF BELLYFUL EAST AUCKLAND

The Cooper Tyres team – James Butler, Ryan Profner, Mad Michael Johnson, Blake Murray and with Buster sniffing out the bargains for you.

MAJOR STOCKIST OF CONTINENTAL AND VITORA TYRES

Call in and have your tyres checked by our friendly experienced team for FREE Over 50 Years of combined service from our team

COOPER TYRES howick tyres & alignments est 1975

33 Wellington St, Howick. Ph 534 4975. www.howicktyres.co.nz

Suppliers of EECA Energywise-approved FUEL EFFICIENT TYRES

WINZ Quotes Welcome

The Big Fish – prized local catch

T

he Big Fish has been in business for over 20 years. It was started by owner, Phil Appleyard, (a Buckland’s Beach resident) and the large wellstocked shop has built up a solid reputation for its comprehensive range of top stock – and its affordable prices. Phil has been in the industry for around 40 years, starting off in commercial and now recreational. The shop is well-known for having key local fishing knowledge, with all staff being keen anglers. “We offer a wide range of baits, professional reel and rod repairs as well as a huge range of tackle for all types of fishing” explains Tegan Goldsmith, who has worked at the shop for the past 2 years and goes fishing whenever she can. “We’re all into our fishing at The Big Fish, each of us has a favourite method, including soft baiting, slow jigging or bait fishing, so that helps us give customers great tips and tricks.” Paul Emerson is in charge of the reel repairs, which are done in store, originally being taught by Phil. Paul joined the Big Fish team three years ago now, but has been in the industry for over 15 years. He brought with him a wealth of knowledge on fishing gear, reel and rod repairs, as well as years of experience fishing for snapper, kingfish, marlin and much more. Tegan is the buyer for the shop and is also an expert rod-builder. She can build a rod from scratch and also does repair work for customers.

Phil Appleyard, Tegan Goldsmith, Abigail Downes, Paul Emerson. Yet another new addition to the team is Abigail Downes; who is mad keen on her diving and fishing, and more often than not, out dives all those around her! Two other part-time staff members, Ben Appleyard and Baxter Emerson are also both keen fishermen and work during the busy season. The Big Fish has a fishing club, which was launched about the time the shop opened and now has about 200 members. The club, which meets monthly and also organises competitions and other events, is affiliated to the New Zealand Sport Fishing Council. New members are always welcomed along to share fishing information, know-how and possible stories about the “one that got away.” Some very impressive fish specimens, who obviously didn’t get away, have been moulded into very impressive fibreglass moulds to decorate the walls of the

shop. There’s also a photo-board with an impressive line-up of photographs of fishing success stories. The fishing side of the shop covers a huge range of equipment. This year sees them stocking a new and exciting range of New Zealand made Kilwell rods, which are (of course) of the highest quality. The Big Fish is also expanding its game fishing range, in rods, reels and game lures. They also stock a selection of smokers, ICEY TEK chilly bins, charts, buoyancy aids (lifejackets) clothing and much more. Within the same building, is the dive section, which is also now owned by Phil Appleyard. Every member of The Big Fish team are fully licenced scuba tank fillers, with a boat load of knowledge for where to get a feed of scallops and cray fish (which they may disclose if you catch them on a good day). They are also the only store in East Auckland that test tanks and service

dive equipment in-store. “We supply everything you could possibly need for snorkelling, diving or spear-fishing. It’s a very nice and friendly local business with a real variety of stock and good prices. Anything we don’t have, we can usually have it in store within a day or two if needed,” Tegan says. The Big Fish team have reported recent catches of Southern Bluefin Tuna by Big Fish fishing club members and local game fishermen. These Tuna are the best they have encountered in the three years they’ve been targeting them. Snapper fishing is also superb at the moment with the water temperature consistently above average for this time of year. These fish are in feeding mode, so it’s a great time of the year to go out and catch some fresh fish for the family. And remember 1st of September is the start of the scallop season so come in and get your scuba gear and dive tanks tested and ready for the start of the season. Fishing has become a very familyoriented activity with many of the regular customers at The Big Fish now introducing their children to the pleasure of the hours of fishing off their boats or local wharves, rocks, and beaches. Good luck for the oncoming season from the team here at The Big Fish. The Big Fish 141 Cascades Road, Pakuranga. Phone: 576 2764

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