Issuu

je vak leren verstaan

DoorEngels laat je zien hoe relevant taal is. Niet alleen in het dagelijks leven, maar juist als je straks je diploma op zak hebt en taal het verschil kan maken tussen wel of niet die baan. Tussen fijne en frustrerende vergaderingen. Tussen precies het juiste of juist het verkeerde zeggen tegen die collega, klant, cliënt of patiënt. DoorEngels focust daarom op jouw toekomst, met thema’s en taken die aansluiten bij jouw beroepspraktijk. Zodat je leert hoe je met Engels kunt werken. En hoe de taal voor je kan werken. Dit leerwerkboek gebruik je in combinatie met de online studentomgeving. Je vindt daar niet alleen alle taken uit het boek met interactieve feedback, maar ook taken op een ander niveau, extra oefeningen voor grammatica, vocabulaire, handige zinnen voor spreken, schrijven en gesprekken voeren, zelftoetsen en audio- en videobestanden.

Auteurs: Jantine Broek Julia van Eekelen Jessica Hak-Viveen Robert Hempelman Gelly Henderson Mark de Jong Sonia Martinez Milou Paulissen Lidija Pomper Amber van der Stelt Hedwig Suurmeijer Eindredactie: Ellis de Bresser Joke Noordegraaf

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9006487756_omslag.indd All Pages

25/02/19 15:02

Hoe zit DoorEngels in elkaar? Met DoorEngels kun je alleen online werken of online met een leerwerkboek. Alles uit je leerwerkboek vind je ook online. Met directe feedback. Maar dat is niet alles: online kun je taken op een ander niveau maken. En extra oefenen. Of zelftoetsen maken om te kijken of je al klaar bent voor de volgende stap.

THEME LONG LEARNING LIFETH PL W AC O E

IN L AL P DE O M H E C T

T LL O G E M EA ET E GUE HER S

DoorEngels focust op jouw toekomst, met themaâ€™s die aansluiten bij de beroepspraktijk.

G A I W IT M NT H E S

L STE

L I N GS E XAM

THEME UCTIONS INSTROCEDUREAND S PR

THEME ING FOR A JOB APPLY

EX T AM H T E

E T EM K R EN M

G E M ININ RA

DEA LING WITH YOUR TARGET GROUP THEME

G IN O K R C H WOWITH T

speak ing A2/B1

1 /B

NTR

TRAIN

wr i t

/B1

lis

at ion

e rs

i ng

EX nin

rea

AAL EXAM

DoorEngels focust op je toekomst. Maar voordat je klaar bent voor de beroepspraktijk, moet je examen doen. DoorEngels bereidt je ook daarop voor. Een apart thema met uitgebreide training voor je centraal examen en instellingsexamen. Met ook nog extra aandacht voor examentraining in de lees- en luistertaken. Zo kom je er wel!

Alle themaâ€™s zijn op dezelfde manier opgebouwd. Ze bestaan altijd uit vijf taken. Deze taken zijn flexibel. Ze zijn thematisch met elkaar gelinkt, maar je kunt ze ook los van elkaar uitvoeren. In de volgorde die jou het beste past. En op je eigen niveau.

TA S K

/B2

spe

TO G

A2/B1

TA S K

re a d in

HE WO RKING E L RW I TH C O L

a kin g

THEME

A2/

/B B1

wri t TA ing S

ing n e st SK

A2 /B1

TA S K

c o nvers atio n

I n d a il y l i f e

At w o r k

Om een taal goed te kunnen leren, moet je â€™m van A tot Z bestuderen en zoveel mogelijk in de praktijk brengen. Je moet veel zelf doen, maar DoorEngels ondersteunt je in alles wat je doet met Language support:

hulp bij het correct schrijven, spreken en gesprekken voeren in het Engels vertalingen van woorden Nederlands-Engels of Engels-Nederlands, in een zin zodat je ziet hoe het woord gebruikt wordt handige zinnen om je geschreven en gesproken teksten snel op een hoger niveau te brengen ondersteuning bij het lezen en luisteren en voorbeelden van teksten die je zelf moet kunnen schrijven

Theme 4

Working together with colleagues If you work full-time, you spend more of your waking hours with colleagues than you do with family and friends. You are working towards the same goals, so it is important that you can rely on your co-workers. Good teamwork can make everyone’s work easier, lead to better results and better ideas. These are just a few beneﬁts of good teamwork in the workplace. Just remember: there’s no ‘I’ in TEAM.

Task 16 Reading new information and sharing it with colleagues

Task 17 Listening in a meeting

Task 18 Writing handover notes

Task 19 Taking part in a stand-up meeting

Task 20 Expressing yourself to colleagues

Working together with colleagues â€“ Reading new information and sharing it with colleagues

B1 l

Task 16

Reading new information and sharing it with colleagues In a world where things change quickly, it is important to stay up to date, and not only in your own personal work. Changing views or new information can also be relevant to your immediate colleagues or your department in general. So, it will be appreciated if you share interesting information with them.

Introduction

You will learn:

• • • •

how to find, read and understand specific information in longer texts in your own field of interest; how to understand the main issue and general line of reasoning in simple texts in magazines, newspapers or on websites; how to find and exchange information; how to summarise, report or comment on familiar or new information in your field of work.

Language support: 16 39 16 1 2 3

In daily life: Reading about and sharing new information with colleagues At work: Working together with colleagues How to use adverbs of frequency How to use a dictionary (app) How to skim a text How to scan a text

Text 1 Monday morning meeting On Monday mornings, the management support staff of Banoffee’s Medical Consultancy, a private clinic, have a brief work meeting from 08.00 to 08.30. After the first three points on the agenda, the chairperson continues: Chair: Right, does anyone have any interesting news to share with us? Madeline: Yes, I think I do. One of my favourite work-related sites is Secretaries Online. I browse it almost every day and it often has snippets of interesting news or longer articles on new developments. Geoff: Yes, I know that site. It’s a great source of info. What did you come across this time? Madeline: There was a detailed article about ‘lean working’. For me it was an eye-opener, because I sometimes feel that we could be more efficient in the office. Especially when it comes to planning patient consultations and operations. I often feel that takes up too much time. Chair: Could you give us a short overview of the article? You’ve made me curious. Madeline: Yes, but even better, I’ve made some notes and could give you all a short handout with the most relevant points. And the web link of course, so you can have a look yourselves. Chair: Great idea, Madeline. Thank you. We will discuss it in our next Monday morning meeting.

3 Exercise 1 Warming up Work in groups of three. Read Text 1 ‘Monday morning meeting’. Discuss and answer the following questions. 1

Which job-related sites do you know in your line of work?

2 Which is your favourite one? Why? 3 What kind of information do you ﬁnd on this site?

Working together with colleagues – Reading new information and sharing it with colleagues

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4 Who do you follow on social media in relation to your (future) job/line of work? Compare notes with one of the other groups.

In daily life In your work you have special areas of interest to explore either because you want to or because someone asks you to. In daily life you probably have a hobby or area of interest. When you want to know more about a speciﬁc topic you go online or pick up a magazine and browse for the topic you want to explore. Text 2 Review BlacKkKlansman

REVIEW BLACKKKLANSMAN DIRECTOR AND LEAD CHARACTERS This typical Spike Lee film is based on the true story of the first black cop in the Colorado Springs police force in the 1970’s. This film will send shivers down your spine of recognition, shame and horror. John David Washington (son of Denzel) plays Ron Stallwarth, the main character in this hair-raising and at times hilarious movie. Adam Driver carries off his totally believable Jewish colleague Flip Zimmerman. We know both actors from their previous work: Malcolm X and Monsters and Men (Washington), and The man who killed Don Quixote (Driver). RACISM AND KKK African American Stallwarth was asked by the Colorado Springs force to ‘open things up’ in an era when racism and white supremacy were dividing American society. After a period in the police records department, the black cop’s first chance of going undercover is at a black students’ event. Wearing a wire, he is supposed to ‘spy’ on the leaders of this students’ union. Later, he successfully infiltrates the Ku Klux Klan, a racist group of whites that has so-called chapters in the south and mid-west of the United States of America. On the one hand, the Klan is a secret and closed society, but on the other hand its members are not afraid to march the streets wearing white ghostlike outfits, carrying burning torches and crosses. The participants are anonymous to the outside world, but known to each other. TEAMWORK The very essence of the Klan would make it difficult for Stallwarth to infiltrate, being an African American. But by using his ‘white’ voice, he is able to fool the head of the local chapter into accepting him as a potential member. With the help of Jewish colleague Flip Zimmerman (note: Jews are also a KKK target) Stallwarth does his utmost to disrupt and frustrate the Klan’s activities. The teamwork between the two colleagues is one of the best features of both the story and film, with Stallwarth conducting the telephone conversations and Zimmerman doing the in-person appearances. Zimmerman even goes out of his way to ‘defend’ the Holocaust, to make his membership all the more convincing.

In daily life

PARALLELS There is no denying that Spike Lee’s ﬁlm about 1970’s racism lays parallels to today’s racial tensions such as the 2017 riots in Charlottesville featuring neo-Nazis, white supremacists and Black Lives Matter activists. But even without these clear references to the issues of the present, Lee’s message would still have hit home.

Exercise 2

Skimming a review

Study the Language support. Skim Text 2 ‘Review BlacKkKlansman’ and answer the questions. 1

What is the main theme of the ﬁlm BlacKkKlansman?

2 Why do you think the title of the film is written in this way? Why not Black Clansman, for example? 3 What is the profession of both main characters in the film? 4 What is extra special about their performance in the film? 5 Does the theme of the film have anything to do with the present? Which word tells you so?

Exercise 3

Reading a review

Read Text 2 ‘Review BlacKkKlansman’ in more detail and answer the questions. 1

Who are the main characters in the ﬁlm? And what are the names of the actors who play them?

2 Is this Spike Lee’s ﬁrst ﬁlm? How do you know?

3 Is Ron Stallwarth a ﬁctional character? How do you know?

Working together with colleagues â€“ Reading new information and sharing it with colleagues

B1 l

4 Is it true that the ďŹ lm is mainly horror? Explain your answer.

5 Why did Ron Stallwarth join the police? And why was this special?

6 Mention one characteristic of being a Klan member. More than one answer is possible.

7 How do the Klan carry out their views and frustrations according to the text?

8 Stallwarth and Zimmerman worked together in an undercover operation. Which role did they each play in that operation?

9 What did Zimmerman do to ensure his membership of the Klan?

10 Was it necessary to draw parallels to present day America, according to the text? Explain.

11 Find two reviews of your favourite movie and write down: (1) the main character(s), (2) the main actor(s), (3) what the reviews say about the plot and (4) whether the reviews are positive or negative. Explain.

In daily life

Exercise 4

Using a dictionary (app)

Study the Language support. Look up the words in bold and write down what the word means in this context. Then, write a sentence with the alternative meaning. 1

We will conduct a survey among our students. – meaning: New sentence:

2 They’ll give you all the support you need. – meaning: New sentence: 3 Tonight, I will wear my black jeans. – meaning: New sentence: 4 He was right about the best way to do this. – meaning: New sentence: 5 After the ﬁre, the church window was no longer clear. – meaning: New sentence: 6 He never agrees with my views, no matter what the subject. – meaning: New sentence:

Exercise 5

Learning new words

Study the Language support. Look up the words in bold and write down the correct Dutch translation. 1

Let me give you a brief explanation of the problem.

2 Now that everyone has returned, let’s continue the meeting. 3 The plot of a film must be believable. 4 After the meeting, we were all given a handout. 5 Passolini was a famous Italian film director. 6 We are all busy, so let’s divide the tasks. 7 This is a typical question for Human Resources. 8 My membership of this club was accepted yesterday. 9 Sorry, I don’t think your argument is very convincing. 10 He was not able to defend his opinion very well. 11 You can say want you want, but you can’t fool me. 12 Sexual harassment in the office is a serious issue.

Working together with colleagues – Reading new information and sharing it with colleagues

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3 Exercise 6 Sharing information Work with another student. Each of you ﬁnds information about a subject in your ﬁeld of interest. For example, some new information or recent developments. Make a few short notes about the most relevant facts you want to share. Talk to your speaking partner about your subject and share the interesting facts. Answer any questions. Afterwards, switch roles. Share and discuss new information.

Exercise 7 Learning how to use adverbs of frequency

Study the Language support. Look at the following sentences. Underline the adverbs of frequency. Then, write down the Dutch translation. Look at the example. I never ﬁnd the time to update my laptop's ﬁrewall. nooit 1

My colleague often goes to the cinema on Saturdays.

2 Donald regularly meets with his staff during lunch hours. 3 He occasionally takes his children to the daycare centre. 4 She always finds the best solution to every problem at work. 5 We seldom finish our work meetings before 11 a.m. 6 They hardly ever buy new cars for their staff. 7 Normally, I work Wednesdays and Fridays. 8 We sometimes see our managing director in the office. 9 Our bosses? They rarely take a break from work. 10 No wonder they feel stressed if they never get the work done.

Exercise 8

Writing sentences with adverbs of frequency

Study the Language support. Rewrite the following sentences. Use the alternative word order. Look at the example: • She normally walks the dog twice a day. • Normally, she walks the dog twice a day. 1

I usually take the car for my weekly shopping.

2 Normally, John and Patrick take turns chairing the meeting. 3 They occasionally ﬁnd the time to update the system.

4 Twice daily the nurse comes to help him with his meals.

In daily life

5 Very often I ﬁnd it hard to tell her the truth.

6 Sometimes they have their meetings in a restaurant.

Text 3

THE SIX BEST WAYS TO STAY HEALTHY Always hearing about the latest health trends and wondering if they’re just a fad? Here are a few which seem to deliver on their promises. 1. HIGH INTENSITY INTERVAL TRAINING A workout just a few minutes long that has the same effect as sweating it out for a long spell in the gym—too good to be true? Apparently not. Research shows that a short, frantic burst of cardio or strength training (for example, sprinting or riding a stationary bike) of up to a minute, followed by a minute or two of rest, and then repeating the cycle for about ten minutes, gives your heart and metabolism the same boost as if you were exercising for much longer. 2. COFFEE Brits have enjoyed coffee as a pick-me-up since the 17th century. But in recent times, it’s been touted as being bad for your heart and digestive system, for example— before being rehabilitated. Health benefits are now said to include a memory boost and lower risk of liver disease, liver and uterine cancer, and of dying from a stroke. But limit yourself to three or four cups a day. 3. STAYING SOBER Cutting back on alcohol is becoming cool and there’s evidence it can have a dramatic effect on your health. Banishing the booze for a month can lower blood pressure. On the other hand, even moderate drinking has been linked to breast cancer, and a recent study of 600,000 drinkers showed that drinking five to ten glasses of wine a week from the age of 40 could actually shorten your life by six months. 4. HEALTHY FATS Avocados, almonds, pumpkin seeds, fish and olives—what do these foods have in common? They’re all packed with unsaturated fats. Unlike saturated fats (think dairy, fast food and cakes), these good fats help to lower cholesterol and your risk of heart disease. 5. MINDFULNESS Paying attention to the here and now and being more aware of our thoughts and feelings is a centuries-old concept, but it’s only become really popular in the last decade. Sitting with a clear mind and listening to your breathing can reduce stress and depression and even help with chronic pain and addiction.

Working together with colleagues – Reading new information and sharing it with colleagues

B1 l

6. SLEEP Getting a good night’s sleep is a modern-day holy grail. And with good reason: there’s evidence to show that it not only makes you function better mentally, but that it also protects the brain, ﬁghts heart disease, and even promotes healthier eating. Irregular sleep patterns, on the other hand, can lead to metabolic and memory problems. Retrieved from: https://www.readersdigest.co.uk/health/wellbeing/the-7-best-ways-to-stay-healthy

Exercise 9

Scanning an article

Study the Language support. Scan Text 3 ‘The six best ways to stay healthy’ and answer the questions. 1

Who published these six tips to stay healthy?

2 How many tips are about food or drink?

3 Which tips say something about your heart? (More than one) 4 Which tip says something about eating ﬁsh?

5 Which tip has information on alcohol consumption?

6 You want to know more about thoughts and feelings. Where do you look in the text?

Exercise 10

Reading an article

Read Text 3 ‘The six best ways to stay healthy’ in more detail and answer the questions. 1

Does the writer think these health tips are just nonsense? Explain.

2 Is it true that long and intense exercise is better for you than a number of short periods of exercise? Explain.

3 Coffee is good for you … No, coffee is bad for you. Which is true? Explain.

In daily life

4 Which side-effect has been seen in people who stop drinking alcohol?

5 Give two more reasons why it is a good idea to go easy on alcohol?

6 Explain why ﬁsh and almonds are better than cheese, milk or cakes.

7 What can you do to reduce stress?

8 What are the effects of sleeping well?

Exercise 11

Writing a handout

You are going to write a short handout for a few friends who are interested in health matters, lifestyle or popular science. A handout is a document with (short) information on a subject. You can use the text ‘The six best ways to stay healthy’ or ﬁnd an(other) interesting subject on www.readersdigest.co.uk. Type your handout or write it in your notebook

5 Go to DoorEngels online • Do the ’Self-test’ for this Task. • If your score is lower than expected, you can do the Extra practice exercises there as well.

Working together with colleagues – Reading new information and sharing it with colleagues

B1 l

At work This task is about sharing interesting or important information. In your job, it is important to stay up to date about developments and to share that information with your colleagues. That is what you are going to do in this practical task.

Situation You are going to read up on a recent development in your ﬁeld of work. You will write down the most important information, so that you can share that information with your colleagues. 39

Preparation Step 1 Language support

Study Language support 39 [blokje geel/vocabulary]. Review Language support 16 [blokje geel/vocabulary], 16 [blokje blauw/grammar], 1 [blokje lichtblauw/strategies and examples], 2 [blokje lichtblauw/strategies and examples] and 3 [blokje lichtblauw/strategies and examples].

Practical assignment Step 2 Choose a subject Choose a subject you are going to explore in detail. Look at the following suggestions. You could also find a topic on one of the job-related sites you visit or social media accounts you follow. 1 IT: internet safety / helping children stay safe online / social media and privacy / how to deal with big data / etc. 2 health care: how to deal with patient privacy / how to deal with confidentiality / efficient work planning / etc. 3 child care: how to deal with cultural differences / how to deal with angry parents / new ideas about early childhood education 4 sports management: … 5 secretarial work: … 6 hospitality industry: …

Step 3 Research your subject Look online for information you can use. Skim and scan the articles for interesting facts or tips you want to share with your colleagues. Read the items you are planning to use in more detail. Make notes.

Step 4 Look at the evaluation criteria Make sure you know what is expected of you by reading the evaluation criteria (Step 7).

Step 5 Write a handout Write a handout summarising the most important facts and tips for your colleagues.

3 Step 6 Swap handouts

Work with another student. Swap handouts and read each other’s work. Ask each other questions about the subject and answer as best you can.

At work

Evaluation

3 Step 7 Give feedback

Rate each other’s work. Use the following list. 0 stars: This was really hard for them. They need more practice. 5 stars: They can do this really well. They don't need any more practice.

1 2 3 4 5

The chosen items are relevant to our work. ☆☆☆☆☆ The handout is written in clear language that I can understand. ☆☆☆☆☆ I can see my classmate understood the information. ☆☆☆☆☆ I could ask questions. ☆☆☆☆☆ My classmate tried to answer my questions as best they could with the available information. ☆☆☆☆☆

Working together with colleagues – Reading new information and sharing it with colleagues

B1 l

Exam practice You are planning a trip abroad, but you don’t want to stay in a hotel. A friend told you about Couchsurﬁng but before you decide if this is for you, you want to know more about it. Read the text. There are four questions.

WHAT IS COUCHSURFING? It’s pretty much in the title. You surf (or travel) from spare couch to spare couch whilst you’re backpacking or on vacation in a number or towns and cities around the world. “Is That It?” Nope. Not exactly … Couchsurfing is about more than just crashing on a spare couch or bed in a guest room. The main idea and contributing factor to its success is the cultural and hospitable exchange between two (or more) people. “Cultural Exchange? I Thought This Was About Couches?” You’re right, it is. Couchsurfing is about couches, but it can be so much more. For instance, say you’re staying in a hostel. You spend your day walking around your chosen destination on your own, or with your partner, or a new friend from the hostel, whatever. You mooch about trying to find somewhere to eat; sometimes you’ll strike local-food gold, but most of the time you’ll be staring at the plastic-covered menu translated into five different languages, trying to find anything to stop that rumble in your stomach. Finally, you pick something barely satisfying, drag yourself back to your hostel & manage to grab some sleep before “the party” comes back to your dorm at three in the morning. Now, say you’re staying with a Couchsurfing host: You wake up to find a smoothie in the fridge, it’s for you from your host. On the table is a scattering of maps and timetables to get you to those places you mentioned last night when you traded stories of travels past. You find your way around town easily & discover a few secrets of your own. It’s the evening. Your host sends you a text message telling you to meet at the central square at 18:00 so you can take a walk through the town together and grab a bite to eat. You take a walk through town, cutting between a tourist attraction and a hidden alleyway. Your host takes you to a local restaurant where the only menu is written in Malay on a chalkboard next to the open street kitchen. After, you take another night-time walk to snap some pictures together of the town at night before grabbing a quick drink and then walking home to the comfy three-seater couch that tonight you’ll be calling home. “Cultural Exchange, I Heard It Was Free?” This is a misrepresentation. Couchsurfing in recent years has begun to be used by a select few in a selfish way to claim free accommodation without even considering the thoughts of the host. We’ve personally stayed with hosts who’ve had people stay with them for a number of days who neglect to say please or thank you for anything and who sometimes just lock themselves in their room without saying a word. 18

Exam practice

Couchsurfing is NOT about free accommodation. In fact, if that’s what you’re after, please stay away. “Okay, So There’s No Cost Involved?” Sorry, no, not entirely. Imagine the cost of staying at a hostel in Europe. For example, to stay one night in Berlin is approx. £10/€11/$15 per person in a dorm. Add in a few more nights and your budget for 12 months non-stop round the world travel is slipping faster and faster out of your pockets. Now imagine the cost involved with Couchsurfing. For example, you may have to pay for transport on the bus, metro or train to your host’s house. From experience, this is normally nexttonothing. Now take into account the possibility of eating out (for those with the budget, offering to pay is one option). Alternatively, you can offer to buy some groceries to replace those you’ve used or maybe even offer to make one of your trademark meals. Overall, no matter what you pay for or however you total it up, the cost of surfing is minimal compared to the amount you would possibly spend on a hostel dorm bed and feeding yourself. And that’s not even taking into account the priceless experience of great hospitality. Retrieved from: www.angloitalianfollowus.com/what-is-couchsurfing

Read the text ‘What is Couchsurﬁng?’ and answer the questions. More than one answer is possible. 1

What is most important about Couchsurﬁng according to the text? It is a great way to ﬁnd free accommodation. It is a great way to meet and spend time with people. It is a great way to travel from place to place.

□ □ □

2 What is meant by ‘the party’ in the second paragraph? The hostel guests who have been out partying. The party you are going to after dinner. The people you have been out with.

□ □ □

3 Why is it better to have a host, according to the text? They will show you their favourite places. They will tell you which buses to take. They will translate when needed.

□ □ □

4 What can you do to return the favour to your host? Buy some items in the supermarket or cook a meal. Pay for their public transport ticket or bring them a gift. Pay them at least €11 per night as compensation.

□ □ □

Working together with colleagues â€“ Listening in a meeting

B1 l

Task 17

Listening in a meeting Meetings are part of almost every job. They could be formal meetings with clients or informal gatherings with your colleagues in which you update each other on your projects. In meetings, listening is often more important than talking. Listening is key to any good relationship, including your working relationship with your colleagues. In this task you are going to listen to a few different kinds of meeting.

Introduction

You will learn:

• •

how to identify and understand the most important issues discussed at meetings; how to give a short presentation.

Language support: 17 39 1 2 7

In daily life: Listening in a meeting At work: Working together with colleagues How to talk about the future (1) How to talk about the future (2) How to prepare a presentation

Text 1 Four quotes A

People who enjoy meetings should not be in charge of anything. Thomas Sowell

I learn a lot in meetings. For instance, did you know that by bending a paper clip once, you can make a pretty cool ‘S’? C

Zzzzzzzzzzz D

In a perfect world, every meeting would be short and to the point, start and end on time, and something meaningful would get accomplished. John Walston (www.resourcefulmanager.com)

3 Exercise 1 Warming up Work with another student. Read Text 1 ‘Four quotes’ and answer the questions. 1

Which quote(s) do you agree with? Why?

Working together with colleagues – Listening in a meeting

B1 l

2 Keeping John Walston’s words (quote D) in mind, what would you do to achieve the following goals? a The meeting should be short and to the point. As chairman (organising the meeting): As attendee: b The meeting should start and end on time. As chairman (organising the meeting): As attendee: c The meeting should achieve something meaningful. As chairman (organising the meeting): As attendee:

In daily life In daily life, you will often have informal meetings. For instance, when you organise an event or discuss your holiday plans with friends.

Exercise 2

Listening to a meeting

You are going to listen to a meeting in progress. First, read the questions so that you will know what to listen for. Then, listen to Track 1 ‘Tuesday’. You can make notes while listening. 1

What is the purpose of the meeting?

2 What country do the visiting students come from?

3 Why do the students have to make an early start on Tuesday?

4 What is the presentation called?

5 Where does Nick work?

6 How many students are at this meeting?

In daily life

Exercise 3

Listening for details

Read the following statements. Listen to Track 1 ‘Tuesday’ again. For each statement choose if it is True or False. If there’s not enough information to choose True or False, choose Doesn’t say. True

False

Doesn’t say

1 Mr Gallagher is the head of the college. 2 The Italian students are staying at a hostel. 3 The Friendship Breakfast will be served by students. 4 The English students have visited Italy as part of the student exchange. 5 The breakfast will be followed by a presentation. 6 The presentation will be given by Karen, Sandra and Peter. 7 An interactive whiteboard or projector will be used for the presentation 8 The afternoon programme will be discussed later on. 9 Nabil is involved in organising the evening programme. 10 The dinner will be paid for by the college.

Exercise 4

Learning new words

Study the Language support. Complete the sentences below by choosing the correct verbs or verb phrases. accomplish – be in charge of – be involved in – focus on – go Dutch – insist on – make an early start – paraphrase – pick – suggest 1

we move on to the last item on the agenda.

2 This is Marysa, she will

overall management of the

study trip. 3 Just

anything you like from the menu. cash payment.

4 I’m afraid I have to 5 If we

tomorrow morning, we’ll be in Prague by 6 p.m.

6 Let’s ﬁrst

the programme for Tuesday, shall we?

7 This lunch is on me. – No, let’s

8 I don’t understand those expressions. Could you

them,

please? organising the study trip.

9 Next year is the last time I’ll 10 To

great things, we must not only act, but also dream.

Not only plan, but also believe.

Working together with colleagues – Listening in a meeting

B1 l

Text 1 How to become a better listener

HOW TO BECOME A BETTER LISTENER You would think that listening to someone would be one of the easiest activities in the world. You just pin back your ears and let them talk, right? Wrong! Being a good listener takes a lot of practice and discipline. By listening effectively, we show those we care about that we respect, appreciate and care for them. Parents who really listen to their kids help build self-confidence and people who listen effectively to their partners build more intimate relationships. In the business world, effective listening is a crucial way to build proper understanding, which saves both time and money in the long run. So, it’s definitely worth learning to listen properly. How to go about that? Follow our five-point guide …. 1 If someone has chosen to confide in you, you owe them complete attentiveness. Think about your body language here. Sit or stand up straight, leaning slightly towards the person you are listening to. Maintain good eye contact and avoid looking over the person’s shoulder or (worse) looking at your phone! Don’t fiddle or doodle. Show with your face that you are listening, nod, raise your eyebrows. All these gestures will be reassuring for them and show that they have your attention. 2 This one is tricky. Whilst you are listening, try not to think of instant ‘solutions’ to the person’s problem or dilemma. They may not be looking for solutions! Don’t think about what your first response will be. Try to dismiss these thoughts and keep re-focusing on the person in front of you and what they are saying. Try not to make assumptions about how they are feeling- let them tell you. Most importantly of all: don’t interrupt! 3 When someone is confiding in you, it’s tempting to think that telling them about how you dealt with a similar-sounding situation will help. Resist the temptation! Unless they specifically ask for this sort of advice, chances are they just want to sound off about the situation and aren’t looking for you to solve it for them. If you start comparing their situation to the one you were in, it could have the effect of making them feel that you’re not really listening to them. So, avoid saying, ‘I know how you are feeling, something just like this happened to me…’! 4 Be sure that you are clear about what they are telling you. Don’t interrupt but wait respectfully for them to finish speaking. Then maybe you could paraphrase anything you didn’t quite understand, by saying, ‘so what you’re saying is….?’ 5 The best listeners are often those who say very little! So don’t feel you have to come crashing in with lots of questions and comments when someone has confided in you. And don’t panic if there is a long pause after they have finished speaking. Use the silence to 24

In daily life

think and reﬂect. Remember that often people need the freedom to talk about a problem without the pressure of having to deal with others’ reactions or agree to a solution.

Exercise 5

Reading tips on how to become a better listener

Read Text 1 ‘How to become a better listener’. Match the titles below to the correct paragraph number from the text. Be in the moment Learn to love the silence Let’s be clear Listen with your body It’s NOT all about you!

Exercise 6

1|2

Learning different ways to talk about the future

Study the Language support. There are different ways to talk about the future. Do you know when to use which? For the sentences below, choose the correct answer and explain why you have chosen that answer. 1

The ﬁrst class starts / is starting at 8.30.

2 I think we will start / are going to start soon.

3 Shall / Will I write the minutes for you? 4 I can’t be at the meeting today. I’m ﬂying / I ﬂy to Rome in half an hour.

5 Wish me luck! I’m going to give / I’ll give a presentation in the meeting tomorrow.

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Exercise 7 Talking about the future Study the Language support. These sentences are about future events. Fill in the correct answers using the words between brackets. 1

My workday

(to end) at 5.30 p.m.

2 Don’t worry – I

(to be) there on time! (to see) a doctor? You really should, you

3 When know! 4

(to call)

you back around nine? – Sure, talk to you later!

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