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Rollins College
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Volume 115
| Issue 25
Jimmy Johnâs drops discount T
wo weeks ago two Rollins employees, Sandy Hudson and Sheena Spencer of Upward Bound, decided to go to the Winter Park Jimmy Johnâs Gourmet Restaurant Shop on Orange Ave. for lunch. Spencer, who is AfricanAmerican and a Crummer student, had been to that Jimmy Johnâs before and knew there was a discount for Rollins students. However, the treatment she received once she entered this Jimmy Johnâs was quite diďŹerent than ever before. Spencer said that Hudson and she had seen all their other co-workers with Jimmy Johnâs and decided that is where they wanted to go to lunch. She remembered that when she had been there previously they had oďŹered her a discount because she is a Rollins graduate student and an employee. Spencerâs trip to the sub shop started oďŹ normally as she walked to one of the two ordering stations while Hudson went to the opposite one. âI placed my order to an older gentleman whom I had not seen before,â she said. When Spencer reached the end of her order she mentioned she was a Rollins employee. According to Spencer, the man taking her order said, ââwell, what is that supposed to get you?ââ Spencer said she told the man that she was supposed to get a discount and he replied ââOh, well, we donât give discounts to employees, only to students,ââ and Spencer described how she proceeded to tell the man that she is a grad student. âHe really just had a sour attitude towards me,â continued Spencer. âSo, after I got my food I went to go get my drink over at the soda machine and the man comes over from the register and confronts me ⌠and says âI just wanted to let you know that I gave you the discount, but you canât get the discount anymore. This is only for Rollins students, itâs not for employees. I gave it to you today, but youâre not going to be able to get it again,ââ said Spencer. Hudson claims that she received the Rollins discount. âThey absolutely gave me the discount,â she said. âI was standing right beside her [Spencer].â Hudson was not waited on by the same man, but said she was assured by the woman taking her order that Rollins employees do receive discounts. âI was given the discount,â said Hudson. âEvery other employee in this building and every other person in my department were given that ďŹfty cent discount and weâre all white. The tone of voice of the man that waited on Sheena was ugly.â Hudson noted that even though she was not waited on by the same man, she was close enough to hear all the comments made between Spencer and the waiter.
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Katherine Norsworthy, director of the Diversity Committee, said, âRollins needs to be concerned about how welcome our students, staďŹ and faculty of color feel when they venture oďŹ campus and into the Winter Park community if we expect to retain a diverse learning community.â Norsworthy noted that when incidents of this nature occur, she hopes those involvedâJimmy Johnâs--will react responsibly and take the steps that need to be taken in order to rectify the situation. A Jimmy Johnâs manager, Colleen, con- Courtesy of Rollins College tacted Rollins about the incident concern- Sheena Spencer, Upward ing Spencer. After some back and forth Bound employee and E-mailing with Jane Wurzelbacher, an adCrummer student ministrative assistant in the OďŹce of Student Involvement and Leadership and liaison for oďŹ-campus businesses, a response was sent from Jimmy Johnâs. âWe discussed the discount for students of Rollins and have oďŹered it to everyone who has come into the store,â said the email. âWe even ask them, if they looked like college students if they went to Rollins in order to extend the discount. They showed their student ID and everything was ďŹne. We have sponsored, I mean, we have given free sandwiches to events held at the pool and many fraternities have approached us. We have been there. We have been doing sandwiches for the baseball team, softball team and basketball at discount rates. We deliver to Strong Hall, Sutton Place and Hooker Hall and many other halls. I felt the students needed the little ($.50) break on one sandwich. Times are tough.â Further in the email, Colleen described the incident as she knew it. âA teacher came in the other day, she asked for her discount,â continued Colleen. âMy general manager told her that we oďŹer it to the students at Rollins as they need the money and not directly to the teachers. She was taken aback. My general manager is the most gentle mannered, well mannered and respectful individual you want to come in contact with. This teacher went back to Rollins or home; I am not sure and contacted our corporate oďŹce. She stated that we were unfairly giving the discount and that she felt because she was âblackâ she was being discriminated against. We have been instructed that we are NOT allowed to give discounts. I am very upset that this teacher felt it necessary to hurt all the students at Rollins. We are not discriminating against her or anyone for that matter. I do not know the name of the teacher, unfortunately, but for someone who teaches students to pull out that card is very sad.â Director of Human Resources Matt Hawks responded to Colleenâs E-mail. He reiterated how several Rollins employees had been to that Jimmy Johnâs the same day and were all given the discount with no questions asked. Hawks wrote, âThe only Rollins employee who appears to have encountered any diďŹculty obtaining the discount that day is black; the others are not. This individual was taken aback because she knew that her colleagues were provided the discount without any questions, and she could only wonder why she was treated diďŹerently. Under the circumstances, her conclusion that her treatment was related to her race seems understandable. Your other comments regarding her actions are inappropriate.â Hawks concluded in his E-mail: âIt is regrettable that you feel that responsibility for this incident lies with our employee rather than your own personnel who failed to treat patrons in a consistent manner.â According to Spencer, Jimmy Johnâs made no further attempts to amend the situation between the Rollins employees and their Winter Park store. She said she did not received an apology and no responsibility has been taken about the way she was treated. âI will never go there again,â Hudson said. âAnd I would hope Rollins students wouldnât go there either because this behavior is unforgivable.â
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