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INTERNATIONAL PARKING & MOBILITY INSTITUTE MAY 2025

Future Trends & Technology What does the future hold for parking, transportation, and mobility?

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INTERNATIONAL PARKING & MOBILITY INSTITUTE MAY 2025 VOL. 7 / N0. 5

FEATURES 32

32 40 46 54 58 67

The Evolution of Parking Technology

A Decade in Retrospect—High School Reunion Edition By Nick Mazzenga, PE, and Kirk Strassman

Boosting Mobility in Miami

Deploying Smart Loading Zone Technology By Angel Diaz, Jr.

How Do You Evolve?

Making the Leap from Managing Parking to a Curbside Management Program By Michael Sawyer and Lawrence Marcus

Smarter Parking

How True Occupancy Data Can Improve Parking and Mobility By Mark Hall

Supporting Mental Health in the Parking Industry Awareness, Strategies, and Solutions By Victor Hill, PTMP

IPMI 2025 Parking & Mobility Conference & Expo Preview

Kentucky International Convention Center | June 8-11,

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FROM THE EDITOR

COLUMNS 5 FROM THE EDITOR 6 BOARD PERSPECTIVE Revolutionizing Urban Mobility By Alex Argudin, MBA, PTMP

10 INNOVATION & TECHNOLOGY The Golden Age of Parking By Jacob Larson

12 ON THE FRONTLINE The Cringe Factor by Ryan Givens, PTMP

14 THE GREEN IMPACT ANPR and Smart Parking Solutions by Lauren Weintraut

18 LEADERSHIP MOMENT Future Trends and Technologies By Roamy R. Valera, PTMP

20 ALLYSHIP & EQUITY Harnessing AI’s Power to Elevate Allyship by Andy Santos

22 HR PERSPECTIVE Prioritization, Presence, and Purpose by Heidi Barber

24 STATE & REGIONAL SPOTLIGHT Engaging Membership by Douglas Hausladen, PTMP

26 ASK THE EXPERTS Which technology trends will most impact the industry? 77 IPMI CALENDAR

WHEN WE PUT TOGETHER the editorial calendar for 2025, we considered all the themes we wanted to cover and discussed what made the most sense for this May issue. The May issue is not just one of the 13 yearly issues we publish; it is one of our four printed issues for the year, but it is also the one we include in our attendee bags at the IPMI Parking & Mobility Conference & Expo. The issue in May arguably gets seen by the most readers all year, which is a big responsibility! Out of the long list of meaningful content we address throughout the year, which topic was the most vital to get in front of the largest audience of our readers? Future Trends & Technology was the clear winner. Our industry professionals need to be informed about what is coming in the short and long term. Why? 1. Stay Relevant and Competitive: Keeping up with trends and technology helps professionals meet evolving user expectations and stay ahead in a fast-changing industry. 2. Boost Efficiency and Sustainability: New innovations improve operations, reduce environmental impact, and optimize transportation and parking systems. 3. Shape and Prepare for the Future: Being informed empowers professionals to influence policy, design smarter infrastructure, and build resilient, future-ready communities. This issue has content that will help you see how to achieve these results in new ways. This is why the Future Trends & Technology topic is especially relevant for the May edition of Parking & Mobility. This is also our Conference Preview edition, and one of the main reasons for attending our conference is to see what the future holds. So, consider this your appetizer, with the main course coming June 8–11, 2025, in Louisville, KY. May is also Mental Health Awareness month—a topic that has become vital to address in parking, mobility, and transportation. We are proud to have a feature article from an industry leader on supporting mental health in parking. Whether you are reading this in your email digitally, at your desk with a mailed copy in hand, or in June in Louisville at our yearly gathering of brilliant minds, I hope you will take some time to read all the excellent content in this issue. Hope to see you in Louisville in June!

78 STATE & REGIONAL CALENDAR Melissa Rysak, editor rysak@parking-mobility.org

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BOARD PERSPECTIVE

Revolutionizing Urban Mobility Public Private Partnerships Lead the Way PUBLISHER

Shawn Conrad, CAE

By Alex Argudin, MBA, PTMP

s.conrad@parking-mobility.org EDITOR

Melissa Rysak, CPSM

rysak@parking-mobility.org TECHNICAL EDITOR

Rachel Yoka, PTMP, LEED AP BD+C yoka@parking-mobility.org

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Tina Altman

taltman@parking-mobility.org PUBLICATION DESIGN

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info@bonotom.com For subscription changes, contact Tina Altman, taltman@parking-mobility.org or 888.IPMI.NOW. Parking & Mobility (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking & Mobility Institute. P.O. Box 3787 Fredericksburg, VA 22402 Phone: 888.IPMI.NOW Fax: 703.566.2267 Email: info@parking-mobility.org Website: parking-mobility.org Send address changes promptly to: Parking & Mobility or submit online at parking-mobility.org. P.O. Box 3787 Fredericksburg, VA 22402 Interactive electronic version of Parking & Mobility for members and subscribers only at parking-mobility. org/magazine. Copyright © International Parking & Mobility Institute, 2025. Statements of fact and opinion expressed in articles contained if Parking & Mobility are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPMI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by Parking & Mobility; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPMI annual dues. Subscription rate for non-members of IPMI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10.

NVISION A WORLD WHERE CITIES are so densely populated that

workers spend hours commuting to and from work every day. The resulting lack of productivity, frustration, infrastructure damage, emissions, and mobility impairment could significantly impact the community’s quality of life and lead to economic and social stagnation. This scenario is not a distant future but a pressing reality that demands immediate attention. People are flocking to urban areas in unprecedented numbers worldwide. The United Nations marked a significant shift in 2007 when the urban population surpassed the rural. Today, over half of the world’s population, a staggering 4.4 billion people, reside in urban areas. And this trend is only accelerating, presenting an enormous urban mobility challenge. Without sound urban mobility planning, major cities’ livability will likely be unsustainable. This will result in a diminished quality of life, higher cost of living, low workplace productivity, and stress on an aging transportation infrastructure network. The cost of traffic gridlock in urban settings presents a significant opportunity for parking organizations. Redeveloping aging parking facilities is a pivotal chance to shape cities’ livability and meet the demands of today’s society. Transit-oriented, smart redevelopment of parking structures, facilitated by publicprivate partnerships, has the potential to revolutionize urban mobility. By supporting a network of mobility options, these partnerships can significantly enhance connectivity in dense urban settings in the face of extraordinary urban growth. By embracing public-private partnership agreements, parking organizations can free up finite financial resources to reallocate to other pressing needs while delivering new, state-of-the-art infrastructure for the betterment of the public they serve. The formulation of initial design guidelines for vertiport development to support the safe integration of Advance Air Mobility (AAM) aircraft presents an innovative

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By supporting a network of mobility options, these partnerships can significantly enhance connectivity in dense urban settings in the face of extraordinary urban growth. opportunity for parking organizations. Supporting the infrastructure to safely deploy electric vertical takeoff and landing (eVTOL) aircraft as an urban air mobility option could reduce traffic congestion. Due to several variables, some industry experts believe that rooftop vertiports are more feasible than at-grade options. Implementing stringent design standards, which would require modifications to the building and fire codes, land-use analyses, and specialized construction requirements, presents a significant challenge; however, this opportunity deserves to be considered to support more livable communities.

Forward thinkers have been proactive in addressing the challenges of urban mobility over time. They represent the vision of the future by embracing innovative approaches that will cement the livability of future generations and advance the parking industry’s legacy. ◆ ALEJANDRA “ALEX” ARGUDIN, MBA, PTMP, is the Chief Executive Officer of Miami Parking Authority the Chair of the IPMI Board of Directors. She can be reached at aargudin@ miamiparking.com.

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INNOVATION & TECHNOLOGY

The Golden Age of Parking Advancements to 2030 and Beyond By Jacob Larson

S CITIES CONTINUE TO GROW and introduce new features, parking remains a critical

component of urban mobility. Event venues, downtown business improvement districts (BIDs), and transportation networks all rely on parking to facilitate turnover and ensure access, ultimately supporting business operations. AI and the Future of Parking Parking has always been at the forefront of technological advances and innovation. Artificial intelligence (AI) has played a key role in the industry since the introduction of license plate recognition (LPR) cameras and enforcement systems. Over time, AI has evolved to power backend parking engines for data management and analytics, helping operators optimize efficiency and decision-making. Additionally, AI is improving customer interactions through chatbots that provide support and assist with destination planning, making parking more seamless and user-friendly. But where does parking go from here?

As cities navigate the complexities of an open market, establishing data standards becomes essential to ensuring consistency, accuracy, and interoperability among vendors. One approach is to designate a primary vendor as a data hub, serving as the central repository that aggregates and standardizes parking data before distributing it to other providers. This setup allows cities to maintain control over their data while enabling multiple vendors to participate without creating inefficiencies. However, selecting the right data hub vendor is crucial. Cities must consider scalability, API compatibility, reliability, and the ability to integrate with emerging technologies. Cities can foster innovation while maintaining a seamless and manageable parking ecosystem by choosing a vendor that aligns with their operational goals.

The Role of Open Markets and Data Standardization

Interoperability and Enhancing the Event Parking Experience

A growing discussion in the industry revolves around open markets and their potential to drive innovation among technology vendors and operators. However, managing multiple vendors can be challenging from a city’s perspective. If a city implements on-street event rates, it must ensure updates are made across all vendors. With each additional vendor, the complexity increases, creating an endless cycle of support tickets and administrative burden for what should be a simple adjustment. Cities prefer to maintain control over their data as the single source of truth, allowing them to make changes efficiently and strategically.

Focusing on the features of interoperability among vendors, cities can showcase real, tangible improvements to the public. Consider a Minnesota Wild hockey game or a Nebraska Huskers football game, where tens to hundreds of thousands of fans attend. Many attendees travel from across or out of state, creating significant parking and transportation demands. If parking facilities offered reservations at a discounted rate and partnered with the local transit agency to bundle a shuttle or transit ticket as part of a package, it would enhance the fan experience by reducing the number of transactions required. Streamlining

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these interactions improves efficiency, reduces congestion in pedestrian-heavy areas, and encourages multimodal transportation. Additionally, integrating LPR with a mobile app can further improve the user experience for facilities already gateless or transitioning in that direction. Many cities with gateless operations have found that users struggle to understand how or when to pay. By linking LPR reads to a vendor’s mobile application, users can seamlessly pay on their way out, reducing delays and improving the overall event departure experience.

Blockchain and the Next Evolution of Parking Payments What could be a future trend in parking? With the rapid advancements in blockchain technology and increasing global adoption, cryptocurrency could emerge as a viable payment method, either alongside or following

the integration of AI. Web3 decentralized applications (dApps) can potentially disrupt the payment industry, offering new opportunities for parking transactions. As cities look to maximize their investments, allowing users to pay for parking with cryptocurrency could provide several benefits. Depending on the blockchain network, transaction fees may be lower than traditional credit card processing fees, and payments could be completed more quickly. Additionally, cities could capture their initial parking revenue while leveraging a portion of it as a new financial tool, such as a bonding mechanism for future infrastructure developments. ◆ JACOB LARSON is an Applications Analyst with the City of Omaha, NE, Parking & Mobility Division and a member of the IPMI Technology Committee. He can be reached at jacob.larson@cityofomaha.org.

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ON THE FRONTLINE

The Cringe Factor Moving Along Your Personal Roadmap by Ryan Givens, PTMP

HEN I ENTERED THE PARKING INDUSTRY almost 17 years ago, one of the smartest

things I did was be curious and make a phone call. I will come back to this in a moment.

This month’s issue focuses on Future Trends & Technology; I would like to take a different approach than you may expect. Technology has dramatically changed the parking industry’s roadmap, and its evolution is accelerating. Whether it is artificial intelligence (AI), electric vehicle (EV) infrastructure, frictionless parking, consolidation, breaking down silos, or greater data sharing, it is crucial to have a vision. However, not only is the technology roadmap essential but so is your own personal roadmap. Here is where this article takes a slightly different approach: I want you to think of yourself as a piece of technology. Are you constantly learning ways to upgrade yourself, your personal piece of technology? If you do not upgrade and evolve, you will be left behind. Today’s status quo is not okay; it means falling behind. Back to that phone call almost 17 years ago. While I was not new to transportation, I was new to parking. I was in my new role at North Carolina State University Transportation and knew I needed to learn. I found the Midwest Campus Parking Association (now the Campus Parking and Transportation Association, CPTA) and called Gary Smith at the University of Arkansas, asking if I could join. He welcomed me, and nearly 17 years later, the friendships, relationships, and knowledge I have gained from that organization alone have been invaluable. That curiosity sparked my personal roadmap. I love to learn, research, and improve. I agreed to author this column last November. At the time, I knew the focus was on individuals concerning technology and the future, but I was unsure exactly what I wanted to say. A podcast I heard recently helped me frame my thoughts.

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The guest was Paul Heyman of WWE. If you know wrestling, you know him. He has spent his career in professional wrestling and sports entertainment. While he also works behind the scenes, he often has an onscreen role, advancing storylines. He was asked if he watches past performances. His answer: “No. If I did, they would make me cringe.” That response, which I found quite interesting, stuck with me. He explained that his goal is always to evolve, improve, and look ahead. If he is not better next week than today, he is failing and risks becoming irrelevant. I get the cringe factor. In my previous role as a regional account executive at Parker Technology, my early sales calls were overly salesy. As I evolved, I realized that sales is about relationships, conversations, and sharing information. Yes, I need to sell, but not by being salesy. Thinking back on those early calls does make me cringe. Since then, I have moved into a new role that has not previously existed within the company, and I have thought about the roadmap the role requires. My role will evolve, and I will evolve with it and progress along my roadmap. Six months or a year from now, I will likely look back and remember a few cringe moments. Why? Because I am still learning and evolving, and each day I get better along the way. Two questions: Do some past interactions make you cringe? Has your skill set evolved, or has it stayed the same?

Roadmaps Matter Understanding your company’s roadmap (including technology) is essential, but having a personal roadmap is even more critical. Where are you on your personal journey? Where do you want to be? What are your goals?

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Create Your Professional Development Roadmap: Continuous Learning: Stay curious. Keep up with industry trends through courses, workshops, webinars, podcasts, and certifications. Read and listen! ● Self-Assessment: Regularly evaluate your skills. Seek feedback from peers and mentors—even outside your organization. ● Goal Setting: Define clear, achievable career objectives. Identify the skills and experiences needed and create a plan to acquire them. ● Networking: Build relationships within and beyond your organization to explore career paths and collaboration opportunities. ●

Know Your Organization’s Roadmaps (Including Technology): Understand the Current Landscape: Learn your organization’s technology infrastructure, systems, and processes. Asking questions is key. ● Align with Business Objectives: Ensure your suggestions support strategic goals. Understanding the bigger picture makes your contributions more valuable. ● Collaborate Across Departments: Work with different teams to gain a holistic view of challenges and solutions. ● Propose Innovative Solutions: Use your knowledge to suggest improvements and recent technologies that drive efficiency and innovation. ●

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It is my hope that at least one thought, sentence, or bullet in this column resonates with you. I hope you found something valuable to apply to your own experience. I recognize that some organizations may not be as transparent or supportive as you would like. You may face pushback when you ask questions or ask the organization to invest in you. Do not let that stop you from progressing on your roadmap. Remember, at the end of the day, your roadmap is YOURS. You can edit, reroute, and control it. ◆ RYAN GIVENS, PTMP, is a National Account Executive with Parker Technology and a member of the IPMI On-Site Training Team. He can be reached at ryan. givens@parkertechnology.com.

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THE GREEN IMPACT

ANPR and Smart Parking Solutions The Role of Technology in Reducing Urban Emissions by Lauren Weintraut

EHICLE EMISSIONS REMAIN one of the most significant contributors to air pollution,

impacting public health and accelerating climate change. In the U.S., transportation accounts for nearly 29% of greenhouse gas emissions, making it critical to adopt innovative solutions to curb pollution while maintaining urban mobility. Cities nationwide are exploring technology-driven approaches to enforce emission reduction policies and optimize parking operations to cut unnecessary vehicle idling and congestion. Oxford, U.K., has pioneered the adoption of sustainable urban planning with its Zero Emission Zone (ZEZ) launched in 2022. The ZEZ initiative integrates advanced imaging, ALPR (Automatic License Plate Recognition), and data analytics to reduce harmful NO2 and CO2 emissions. The success of this project provides a valuable model for cities in the U.S. looking to implement emissions-based policies.

Lessons from Oxford: Data-Driven Emission Control The Oxford ZEZ was created to tackle NO2 pollution while ensuring minimal disruption to residents and businesses. The initiative uses ALPR technology to accurately assess vehicle emissions in real time, enforcing charges based on pollution levels rather than simplistic classifications. Key components of this approach include:

●

Integrated Payment Solutions: Users can pay emissions-based charges through a streamlined public-facing portal. This model has demonstrated measurable impact:

Citywide NO2 levels decreased by 8% in 2022. Traffic levels rose by 8.2%, yet NO2 reductions persisted. ● Compared to 2019 pre-pandemic levels, average NO 2 levels were 24% lower. ● Pollution levels dropped by up to 18% in specific ZEZ pilot areas. ● ●

These results indicate that emissions-based ALPR enforcement can be an effective tool for urban pollution control in both Europe and North America.

Real-Time Emissions Monitoring: ALPR technology cross-references vehicle registration data with multiple databases to determine emissions output. ● Dynamic DecisionMaking: The system selectively queries additional data sources when inconsistencies arise, ensuring a comprehensive evaluation. ●

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THE GREEN IMPACT

Expanding ALPR Applications: The Role of Smart Parking Technology

How Mobile ANPR Enhances Parking Enforcement

Beyond emissions-based charging, ANPR is revolutionizing on-street parking management, an area closely linked to emissions control. Inefficient parking enforcement contributes to congestion, unnecessary idling, and increased emissions from vehicles searching for spaces. Cities increasingly use mobile ALPR-based solutions to enhance parking compliance and operational efficiency. These solutions offer key benefits for U.S. cities facing challenges in enforcing controlled parking zones (CPZs) and curbside regulations.

The traditional enforcement model faces several challenges. For example, on-foot enforcement has inherent safety concerns and is time-consuming and costly. Traffic areas require rapid, data-driven enforcement solutions. Mobile ALPR solutions use camera-equipped vehicles or electric scooters to patrol designated areas, capture license plates, and transmit data to an integrated management platform. These systems:

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Provide real-time parking compliance insights, including permit validity and paid parking session status. ● Enhance enforcement efficiency, significantly increasing VRM capture rates compared to foot patrols. ● Improve parking regulation compliance, leading to greater citation issuance and higher adherence to parking rules. ● Reduce enforcement costs, optimizing staffing and operational resources. ● Support emissions reduction by minimizing idling from vehicles seeking parking. ●

Case studies from early adopters demonstrate that mobile ALPR enforcement can increase plate captures by over 700% compared to traditional methods, leading to more efficient citywide enforcement and greater compliance with parking regulations.

The Intersection of Emission Reduction and Smart Parking The synergy between emissions control and smart parking enforcement presents an opportunity for cities to implement a holistic approach to urban mobility management. Integrating ALPR technology into both areas creates a powerful ecosystem for greener transportation solutions. Key benefits of this integration include positive impacts on congestion, urban space availability, travel and compliance, as shown in the figure above.

The Future of Green Transportation: A Data-Driven Approach Looking ahead, cities must embrace a combination of emission-based zoning, smart ALPR-driven enforcement, and data-driven policymaking to achieve meaningful reductions in vehicle-related pollution. By leveraging these technologies, urban areas can transform their transportation infrastructure to meet future sustainability goals. While Oxford’s ZEZ is a pioneering example, its core principles—data-driven enforcement, smart emissions tracking, and integrated urban mobility solutions—can be replicated across major U.S. cities. ALPR and other advanced technologies are set to play a pivotal role in shaping the future of urban transportation, ensuring cleaner air, lower emissions, and smarter cities for all. Municipalities, technology providers, and policymakers must collaborate to ensure successful implementation as these solutions gain traction. Innovation will define the future of green transportation, and ALPR-based enforcement and parking management stand at the forefront of this transformative movement. ◆ LAUREN WEINTRAUT is the Head of Sales for Trellint, a Modaxo Company, and a member of IPMI’s Sustainable Mobility Task Force and Allyship & Equity Committees. She can be reached at lauren.weintraut@trellint.com.

ALLYSHIP & EQUITY COMMITTEE MEMBER

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 17

LEADERSHIP MOMENT

Future Trends and Technologies Which Will Continue to Shape the Industry? By Roamy R. Valera, PTMP

E CAN NOW LOOK BACK FIVE YEARS and begin to quantify the impact the

pandemic had on the parking, mobility, and transportation industry. The acceleration and adoption of frictionless solutions by consumers flooded the marketplace with newer and innovative ideas focused on reducing friction between consumers and products. QR codes moved from restaurant tables to parking signs, and Appbased parking solutions recognized users welcomed payment options, which allowed for ease of use. Ubiquity became the focus of many technologies, but scaling was challenging because parking continues to be a highly fragmented industry. Solutions like “text-to-pay” proved there was a market for a “guest experience” approach, adding another option for users to decide how to consume parking services.

There is a new focus on how Artificial Intelligence (AI) entered the conversation and how it would or could change the way we manage our assets, clients, and consumers. AI is set to significantly impact the parking industry by making it more efficient, user-friendly, and costeffective. Here are my thoughts on what will continue to shape the future:

are largely driven by progress in sensor technology and data analytics. Real-time visibility into parking availability is transforming how cities manage, evaluate, and allocate public right-of-way space. Additionally, the growing adoption of digital payment technologies has improved first- and last-mile connectivity by reducing user friction and enhancing access to both data and payments. Municipalities are increasingly embracing emerging technologies and partnering with software and hardware companies to optimize city streets while easing traffic congestion through connected solutions. Smart parking implementations have increased turnover rates and a decline in illegal parking. A report by the Pittsburgh Parking Authority highlights a 90% reduction in traffic congestion following the adoption of a camera-based system designed to manage commercial loading zones and curb double parking.

1. Smart Parking Solutions

2. Dynamic Pricing & Revenue Optimization.

The rapid growth of urban populations has led to increased vehicle demand and congestion levels that exceed the capacity of existing infrastructure. In response, several emerging technologies have been introduced to enhance real-time space availability and improve parking management. These advancements

The industry largely agrees that pricing plays a key role in parking management. It helps to achieve optimal occupancy rates, maximize revenue, increase turnover, and reduce congestion. Implementing a dynamic, time-based pricing strategy is essential for optimizing parking supply and demand.

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The rise of third-party aggregators has enabled this approach at a digital level, allowing users to access parking availability through apps and websites. This has enhanced flexibility and improved the optimization of parking inventory. Looking ahead, AI-driven personalization—based on user behavior and utilization patterns—will play an increasingly important role in managing parking assets more efficiently.

3. Mobility Integration. A Time magazine article from last fall reported that by 2050, 70% of the world’s population is expected to live in urban areas. The article highlights the significant strain this will place on city infrastructure, the environment, and other critical systems. One of the most significant challenges in urban centers is addressing the “first and last mile” problem.

There is ongoing debate about the role micro-mobility plays—or will play—in bridging the gap between destination points. Fragmented public transportation systems further complicate the development of a seamless urban mobility ecosystem. A significant obstacle is the need for consumers to interact with multiple transportation solutions to complete a single trip. Reducing this friction is essential to driving adoption and making cities more livable and accessible. AI can help by facilitating multi-modal transportation, enabling smoother transitions between parking, public transit, and ride-sharing options. ◆ ROAMY R. VALERA, PTMP, is the President of Reimagined Parking and a member of the IPMI Policy & Legislative Cohort. He can be reached at roamy. valera@reimaginedparking.com.

POLICY & LEGISLATIVE COHORT MEMBER

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 19

ALLYSHIP & EQUITY

Harnessing AI’s Power to Elevate Allyship by Andy Santos What is AI?

RTIFICIAL INTELLIGENCE (AI) is the technology that enables computers and machines to use

algorithms and machine learning to do tasks or make decisions that would typically require human intelligence. As a simulation of a person’s cognitive abilities, AI can learn from patterns and make predictions based on data that it collects over time. AI has transformed many jobs by automating tasks and reshaping how some of us work and interact with others. For example, many companies have implemented AI chatbots that can handle common inquiries, freeing customer service professionals to perform other tasks or help more customers. This automation of the customer support process usually leads to less waiting time for customers who truly need to get in touch with live support over the phone or email.

What is AI’s Impact on Allyship? According to the Center for Creative Leadership, allyship is the actions, behaviors, and practices people take to support, amplify, and advocate for others. Although many businesses have been taking advantage of AI’s ability to augment and improve business processes, AI can also positively impact allyship. Here are a few ways in which AI elevates allyship and acts as a tool to better support people. Improved Accessibility: AI-powered speech-to-text applications are an AI tool that comes to mind when I think of accessibility. With AI’s help, speeches from presentations, meetings, and interviews over a video conference can be automatically transcribed into captions, which benefits people who are deaf or have hearing loss. ● Breaking Language Barriers: AI translation tools have made language translation easier, making communication across different countries and cultures easier. Although these tools are not complete replacements for human conversations, they provide a way for people to understand information expressed in other languages, whether online or in person. ● Promoting Psychological Safety Online: In a world connected through social media, our interactions online can sometimes lead to information that might be triggering, such as hate speech or harmful language. AI ●

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algorithms can analyze a large amount of content on social media to flag potentially harmful statements. With AI’s help, monitoring toxic content can be done faster, leading to safer online spaces for all.

Considerations on the Responsible Use of AI For many industries, AI helps to augment business processes to enable more capacity to spend on other jobrelated priorities. However, over the past few years, AI has also been seen as a potential competition for certain jobs, such as voice acting. With AI voice narration learning from large datasets of human voice recordings, voice actors have put more emphasis on carefully reviewing work-related contracts for language that may lead to providing consent in the usage of recorded voice work in helping AI narrators with deep learning. When it comes to allyship, we should also apply a similar emphasis on ensuring that we utilize AI responsibly. Here are some tips that you can apply when using AI: Understanding AI: Gain a comprehensive understanding of the AI tool you are using and its limitations. ● Privacy protection: Review any privacy agreements regarding data collection that come with using an AI tool. Although usage data and other inputs are required for AI to function properly, it is important to limit personal data collection based on your privacy needs. ● Evaluation of AI tools: Mitigate any potential issues and concerns that could stem from AI usage through regular audits of AI tools as part of continuous process improvement. An example of an audit would be to analyze how consistently an AI tool produces relevant results. ● Vigilance on data inputs: Keep in mind that AI tools’ performance comes from the information they learn based on your usage and data inputs, so be mindful of how your usage can influence their outputs. ●

●

AI guidelines: Support others by advocating for or sharing AI guidelines and best practices. This can provide users with peace of mind regarding a variety of topics, such as data privacy and ensuring fairness.

Potential of AI AI can foster allyship as long as it’s used responsibly. Although it has limitations, AI can be used as a tool to promote accessibility, cross-cultural connectedness, and psychological safety. In this increasingly AI-powered world, we have an

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essential role to play in ensuring that AI leads to fairness and the overall good for all. Remember, AI cannot replace human interactions but can learn from our empathy and actions. ◆

ANDY SANTOS is the Director of People and Culture for SpotHero and a member of the IPMI Allyship & Equity Committee. He can be reached at andy. santos@spothero.com.

ALLYSHIP & EQUITY COMMITTEE MEMBER

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 21

HR PERSPECTIVE

Prioritization, Presence, and Purpose Managing Motherhood + Leadership by Heidi Barber

MONTH OR TWO AFTER RETURNING from maternity leave, trade show season was

in full swing. And because I wasn’t about to miss one of our biggest conferences of the year, I flew my mom and my three-month-old daughter with me to New Orleans. Of the dozens of conferences I’ve attended over the past decade, I’ve never seen anyone else bring their baby and introduce them to friends and colleagues on the expo hall floor, but that didn’t stop me from introducing Lina to the parking world!

It’s hard enough to transition back to work after doing something monumental like bringing another human into this world, let alone traveling and being away from her for an extended period. Thankfully, I work for a company and a CEO who understands this juggling act of mom-ing and being an executive. I was recently asked by an industry peer, whom I greatly admire, how I manage it all. She mentioned that she sees all my posts on Facebook and how beautiful my family is, yet she sees me at half a dozen shows each year and wonders how I “balance” both so well. To be honest, I don’t know if I believe there’s such a thing as balance. However, long ago, I embraced the concept of “and” and have carried that with me. Being an engaged mom and successful in business. Having a full personal life and a challenging and satisfying professional life. Does that mean every day is super productive and fulfilling? Or have I totally figured this out, and it’s easy now? Not even close! Honestly, most days, it feels like I’m surviving. However, I’ve worked to remove the word “busy” from my vocabulary and have replaced it with “full.” My life is “full” in the best possible way. I love the constantly evolving and dynamic relationships I have with my three girls. My husband and I are still dating (even though we’ve been married for four years), and I’m continually challenged and motivated in my role at Parker Technology. To say I love it is an understatement! So, what have I learned in this journey over the past year and a half of being a full-time mom and a fulltime executive? A few things.

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1. It is important to have people in your corner who support you fully. I couldn’t do what I do every day without the support of my husband (he’s my rock), my mom (she’s been a tremendous help with watching my daughter), and Parker’s CEO Brian Wolff (he “gets it” 100%). I’ve always clung to what Sheryl Sandberg writes in her book Lean In about being able to do it all and that more people could, and perhaps should, embrace the mentality that both spouses in a household can work and be parents. My husband, Erik, has always supported my professional aspirations and is my biggest fan. I don’t know what I’d do without him. On the other hand, Brian is the leader I emulate. He understands that we all bring our whole selves to work; you can’t separate personal from professional. And he gets that family is the most important thing.

2. Finding an organization that aligns with your values. Parker Technology is known for a term we’ve coined called “authentic concern.” We genuinely care about everyone who works here and, ultimately, want the right people in the right seats, so that means we give grace and consider individuals and their needs. Practically, this means that to maximize time with my children, I sign out around 3:00 or 4:00 p.m. each day and then sign back in later in the evening after they go to sleep. It may also mean that some days when I’m working from home, my daughter is also here with my mom, so I can be around her because she goes to sleep at 6:30 p.m. every night; otherwise, I’d never see her. I joke that I work vampire hours, so at this point, my

team and colleagues aren’t surprised if they receive an email at 10:00 or 11:00 p.m. on any given night.

3. Be present in whatever situation I’m in. This is so important with young children because time goes so quickly, and it seems like each day starts a new developmental leap. This is why I created such a firm boundary around my hours, so I have dedicated time with my daughter one-on-one. Not to mention why she came to five different conferences with me in her first year of life (before she became the rambunctious toddler she is now). We have an incredibly strong bond because of this. The same is true for work. In this season of life, I’ve learned just how valuable my time is, and how this translates to the number of meetings I’m in and how I show up for my team. Am I allowing time for “water cooler” conversations? Am I prioritizing time with my direct reports, so they feel heard and valued? Am I being more proactive than reactive in strategy and planning? If the answer is “no,” then I adjust and refocus.

4. The importance of hyper-prioritization. With an impetus on being present, I’m reminded of a quote that hangs in my home office: “I can do anything

STOCK.ADOBE.COM / NATALIALEB

but not everything.” There is only so much time in the day, so I want to spend it on the most important things. At this stage, it can easily be distilled down to two things: Creating and being a part of key moments in my daughters’ lives. ● Focusing on the strategies driving revenue growth and ensuring customer satisfaction. ●

Having these two goals in mind makes all decisions flow much easier. Whether you’re similarly walking this path, hope to one day, or are supporting colleagues, friends, or family members who are, I hope you’re encouraged by what I’ve shared. Our society hasn’t always done a great job setting a good example for what it looks like to be a thriving working mom. However, from personal experience, I’m here to say that it can be done, and it is hands-down the most rewarding and exciting time of my life. ◆

HEIDI BARBER is the VP of Marketing at Parker Technology. She can be reached at heidi. barber@parkertechnology.com.

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 23

STATE & REGIONAL SPOTLIGHT New England Parking & Transportation Council

Engaging Membership Municipal Forum Hits the High Notes by Douglas Hausladen, PTMP

N MARCH 6, 2025, the New England Parking & Transportation Council (NEPTC) held its annual

Municipal Forum at The Row in Assembly Row, Somerville, MA - a fantastic event! With the theme of “Intelligent Mobility,” the forum focused on how technology and smart planning shape the future of parking and transportation. Over 60 NEPTC members attended, creating a great mix of municipal agencies and vendors eager to discuss best practices and the latest innovations in the industry. It was a full day of discussions, networking, and knowledge-sharing, with plenty of great takeaways for everyone involved. Highlights of the Forum: Mobility Hubs in the Spotlight: We explored how mobility hubs are reshaping urban transportation by integrating various modes—think transit, micro-mobility, and shared vehicles—to make commuting more seamless and sustainable. ● MPS’s “SafetyStick” Presentation: As our title sponsor, Municipal Parking Services (MPS) introduced its cutting-edge SafetyStick technology. This solar-powered device uses radar and imaging to crack down on illegal parking in no-parking zones, bike lanes, and crosswalks, helping cities boost safety and compliance by up to 95%. ● New This Year – AI & Event Management: One exciting topic added to this year’s discussions was how to leverage AI and technology for event management and direct communication with drivers. As cities and venues look for better ways to ●

handle traffic, parking, and real-time updates, AI-driven solutions are becoming a game-changer in keeping things moving smoothly. ● Transit Agencies at the Table: It was great to see transit agencies actively participating in discussions about regional transportation challenges. Their presence added valuable perspectives on how parking and transit can work together more effectively. ● Somerville as the Perfect Host: We couldn’t have asked for a better host city than Somerville! The event occurred in Assembly Row, a vibrant, transit-oriented development made even more accessible thanks to the MBTA Orange Line extension. City officials highlighted how this expansion has strengthened connections and supported economic growth, making it a perfect backdrop for our conversations on the future of mobility. Thank you to the Mayor for the excellent welcome and participation in the event. The momentum continues as we gear up for NEPTC’s Annual Conference & Trade Show at Foxwoods Resort & Casino on June 25-26, 2025! Mark your calendars—it’s going to be an incredible opportunity to explore the latest trends, innovations, and solutions in parking and transportation even further. The NEPTC Municipal Forum continues to be an essential platform for professionals to connect, learn, and advance the industry. Thanks to everyone who organized and attended—we can’t wait to see you at Foxwoods in June! For more information about NEPTC and how to get involved, visit our website here! ◆ DOUGLAS HAUSLADEN, PTMP, is the Executive Director of the New Haven Parking Authority and a member of the IPMI State & Regional Association Committee. He can be reached at dhausladen@nhparking.com.

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STATE &

REGIONAL ASSOCIATION COMMITTEE MEMBER

ASK THE EXPERTS

Which technology trends will most impact the industry?

Which technology trends will most significantly impact on the current operations of the parking, transportation, and mobility industry?

Joseph R Madison II

Kenneth Smith, P.E.

Assistant Program Delivery Manager Georgia Department of Transportation

Parking Technology Engineer Kimley-Horn

We have seen a variety of technology evolutions throughout the industry. The use of A.I. to align RFID inventories for individual spaces will impact operations, especially where staff turnover has been high. Imagine more efficient payment methods for day-to-day, event game day user enhancements.”

Using more data analytics and AI to predict parking behavior more efficiently, help operators manage facilities in new ways, and implement new technologies to support customers.”

Brian D. Shaw, PTMP

Chris Everton Chief Operating Officer Ocra The most significant technology trend impacting the parking, transportation, and mobility industry is the accelerating digitization of parking, driven by consumer demand for pre-trip planning and seamless transactions through digital platforms and connected vehicles. This shift in consumer behavior necessitates the industry embrace digital channels to remain competitive, as traditional methods of attracting customers are becoming less effective.”

Practice Builder Kimley-Horn More locations will move away from cash and toward electronic payments such as mobile, Apple and Google Pay for hourly parking operations. The ability to issue e-citations will evolve as more states and cities become comfortable with LPR-based enforcement. Finally, the growing use of LPR and virtual permits will reduce the need for gates and access control.”

HAVE A QUESTION? Send it to editor@parking-mobility.org and watch this space for answers from the experts. 26 PARKING & MOBILITY / MAY 2025

The opinions and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking & Mobility Institute or official policies of IPMI.

Now Live!

Welcome to the new online home of parking, transportation, and mobility. Best-in-class learning, a powerful network, and tools you need for success – all in one dynamic resource. www.parking-mobility.org

ASK THE EXPERTS

Leo Pelle, PTMP Parking Enforcement Supervisor City of Boulder, CO Autonomous vehicles, besides the prominent and fast-moving AI-powered analytics, will significantly impact the future of parking and transportation in geofenced urban areas. These vehicles will bring about substantial changes in technological advancements (vehicle-to-infrastructure (V2I) connectivity, 5G enhancements), operational advancements (roads, AV-only lanes, optimized traffic signals, dedicated parking spots), and government regulation (safety, urban planning and design, code, and law changes). The potential benefits are numerous, including the reduction of carbon emissions, the reduction of traffic congestion, the reduction of the need for parking spaces or the maximization of parking space efficiency, the increase in mobility safety, and the enhancement of climate initiatives.”

Scott Dubois VP Product Management TKH Security | Park Assist Parking isn’t just about finding an open spot anymore—it’s about making the experience as seamless and stressfree as possible. Drivers expect convenience, and with the everexpanding capabilities of AI, real-time data analytics, and the integration of technology across different verticals, a personalized parking experience that caters to individual needs is just a heartbeat away. Building upon personalization, dynamic pricing - not all parking spots are created equal, and it’s time we start treating them that way.”

Jon Hamblen Parking Manager City of Pasadena, CA Parking and Mobility managers can expect to see L4 autonomous robo-taxis increasing demand for the curb over the next 5 years. These vehicles will likely be electric and will need a location to park and charge when not in use. Planning future facilities or retrofitting current ones with additional EV charging capacity and internet connectivity could help parking garages become the mobility hubs of the future.”

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Katherine Beaty Executive Vice President of Customer Experience TEZ Technology AI-driven automation will be a game-changer for parking and mobility, making everything from real-time occupancy management to seamless, touchless payments more efficient. At the same time, better data integration will connect parking with EV networks, mobility hubs, and smart city infrastructure, creating a more streamlined experience. As technology keeps evolving, operators must stay agile to keep up and stay competitive.”

Cameron Lang Sales Manager US HotSpot Parking, a Product of Arcadis In cities and universities across North America, there is a lot of momentum for a mobile app to provide parking and transit offerings. This decreases the need for physical pay stations and reduces the operational, installation, and maintenance costs surrounding legacy solutions. Mobile apps have already played a large role in parking and mobility and only seem to continue growing.”

Earning the PTMP credential is not only a symbol of personal achievement, but it also exemplifies your commitment to excellence, innovation, and progress in the dynamic parking and mobility industry and those choose to work within it.”

Lonetta Hanson, PTMP, MPP Assistant Director, Parking & Transportation Services University of Minnesota Scan here to read about many of our PTMPs (formerly CAPP) and how certification impacted their success.

What we learned.

Strengthening Value and Engagement Insight and Value Study

Insight and Value Study In June 2024, IPMI contracted Dragonfly AEC Consulting to conduct an insight and value study aimed at better understanding the organization’s messaging, differentiation, and member and non-member needs. The data analysis revealed several key insights that showcase the value members find in IPMI. Respondents to the survey provided the key challenges they face in their positions, offering IPMI a roadmap to provide enhanced programs and benefits that meet our members’ evolving needs in our industry.

IPMI asked the members of the parking, transportation, and mobility industry what was happening in their world. They responded, and this is a summary of what our community is focused on: IPMI’s strength is in the

TOP INDUSTRY CHALLENGES INSIGHT AND VALUE STUDY

• Integration of Transit and Mobility • Career Path Uncertainty • Data and Technology Management • Hiring and Retention • Micromobility and Safety • Gender Balance and Diversity

knowledge, expertise, and leadership of our community. Thanks to the voices heard in the study, we are able to better direct our focus on the topics and challenges that matter most to our members.

• Revenue and Demand Management • Workload and Work-Life Balance • Political and Organizational Culture • Succession Planning and Knowledge Transfer • Customer Awareness and Engagement • Safety and Regulation • Technological Volatility • Social Issues • Age Discrimination

Do you have interests, challenges, or concerns not on this list? We want to hear from you! Email editor@parkingmobility.org and share your ideas.

Watch for education programs, magazine content, and online resources to help you navigate these critical challenges. INTERNATIONAL PARKING & MOBILITY INSTITUTE

The

Evolution of

Parking A Decade in Retrospect— High School Reunion Edition

N THE ANNALS OF PARKING TECHNOLOGY,

the last decade-plus represents the most dynamic and innovative period.

Picture This: The IPMI Technology Committee invites you to a high school reunion. Here, we meet the personalities of parking tech, recall their superlative predictions, laugh at our misjudgments, and marvel at the unexpected stars. So, gather ‘round, Class of the 2000s, as we unveil the “where are they now?” stories of parking technology.

Trends in Technology/New Tech Trends “The Popular Kids”

Remember back in 2009 when the stars of the parking world roamed the halls? Conversations buzzed with names like Near Field Communications (NFC), License Plate Recognition (LPR), and the anticipated rise of electric vehicles. The transition from analog to digital was the cool trend everyone talked about. We envisioned a digital utopia where cash is passé, digital payments are the norm, and data flows freely. The shift from analog to digital was groundbreaking, like that high school hero who effortlessly transitioned from football star to tech mogul. Digital systems eradicated manual errors, improved efficiency, and converted parking management into a

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TECHNOLOGY COMMITTEE

Technology By Nick Mazzenga, PE, and Kirk Strassman

“The Popular Kids”

sophisticated data-driven ecosystem. Once the jazzy new kids on the block, credit card payments became mainstream, simplifying transactions and offering smoother experiences. NFC technology, which enables contactless credit cards and mobile phone payments, was our “Most Likely to Succeed” hopeful. Though it initially struggled with cost barriers, NFC eventually became omnipresent thanks to the rise of Tap’N-Go technology for both credit cards and smartphones (ApplePay, Google Wallet, etc.). Initially met with skepticism, LPR technology outperformed expectations like the underdog turned valedictorian. Today, LPR is a cornerstone technology for seamless entry and exit in parking facilities, as well as for enforcing parking payments, permits, and timelimited parking zones. Early discussions about futuristic electric vehicles have finally reached the mainstream, driving the demand for charging infrastructure in parking facilities. Upon reflection, the IPMI Technology Committee got several trends spot-on: the evolution from cash-based to digital payments, the importance of data aggregation, and the use of LPR and virtual permits for streamlined parking management.

ISTOCK/ RAWPIXEL/ OLLO

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 33

THE EVOLUTION OF PARKING TECHNOLOGY

Parking Access Revenue Control Systems (PARCS) “Class President”

In 2010, PARCS held the class president’s role, essential yet unglamorous. They functioned with physical credentials, paper tickets, magnetic stripe cards, and sometimes an HID Proximity Card. Handling cash, checks, or credit cards through cashiers or pay-on-foot stations was common but cumbersome. As predicted, cloud-based platforms replaced onsite servers, increasing security, uptime, and scalability, like an honor roll student who later built their tech empire. The transition to LPR for entry/exit into parking facilities as a standard solution marked a significant technological leap, resembling the class president who inspired others by example. However, not everything went perfectly. We overestimated the rapid adoption of contactless payments and underestimated the transformative impact of digital signage. Though embraced, contactless payments and digital signage faced initial resistance due to infrastructure costs and user adaptation. While contactless payments have made great strides over the last few years, digital signage is still somewhat lagging but is gaining momentum. Digital signage, a component of providing real-time updates and guiding parkers, had its potential underestimated.

“The Tech Wiz”

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The transformation of PARCS technologies mirrors the journey of a diligent class president who first faced challenges of organization and acceptance but, over time, transformed into a powerful leader, revolutionizing operations with foresight and adaptation.

Green Technology “Environmental Club Leader”

The rise in green technology in parking, like the rise in environmental awareness led by the passionate environmental club leader, was a slow but persistent journey. LED lighting gained traction for its energysaving potential. Today, it is a standard practice propelled by reducing energy consumption. Initially scarce and limited to urban centers, EV charging stations slowly expanded due to incentives, increased awareness, and the rise in EV sales. Once considered niche, EV charging infrastructure is widespread, representing a shift toward more EVs within our parking operations. Green infrastructure elements like permeable pavement and rooftop solar were rare when they were first developed but have gradually gained momentum through sustainability certifications and regulatory requirements. Our environmental club leader and the IPMI Technology Committee correctly anticipated the adoption of energy-efficient lighting. However, we underestimated the initial economic barriers and public resistance, much like our struggle to get classmates interested in environmental initiatives. Today, our success is a testament to perseverance and evolving awareness.

Apps and Data/Big Data “The Tech Wiz”

Mobile apps, our class’s tech wiz, transformed the parking industry, moving from luxury to essential infrastructure. Coming into existence around the midto late-2000s, these applications reshaped payment systems and user experiences with convenience and efficiency, much like the tech prodigy who amazed everyone with groundbreaking projects. The role of big data was predictably crucial, acting like the principal organizer, enabling data-driven decisions and operational intelligence. Despite challenges, data integration from various sources significantly optimized operations and enhanced user experience. The rise of AI, akin to the tech wiz’s Capstone project, fulfilled expectations by enabling faster data processing and smarter decision-making.

ISTOCK/ TOLGART

“The Trendsetter” The IPMI Technology Committee’s predictions regarding the widespread adoption and integration of mobile payment apps and big data were on point. However, the seamless integration of various data streams faced ongoing complexities and integration challenges like how integrating multiple tech solutions often hits initial roadblocks. Additionally, public adaptation, though eventually successful, experienced a slower-than-expected start, much like introducing new tech concepts to a broader audience.

On-Street Technology: It’s About Payment “The Class Treasurer”

maintenance for newly introduced systems were frequent challenges, akin to budgetary hiccups in a treasurer’s duties.

Connected and Autonomous Vehicles “The Trendsetter”

A key part of parking management development mirrored the role of the class treasurer, meticulously keeping track of funds. Historically, on-street parking management was purely a manual effort with coin-operated meters and physical parking permit hangtags and stickers. On-street parking was managed by restricting duration, issuing permits, and utilizing enforcement tools. Traditional coin-operated parking meters first evolved into credit-card-accepting, single-space, and multi-space meters. Over time, many of these meters have been completely replaced by payby-phone options, significantly reducing payment friction. Enforcement tools improved with the implementation of digital tickets and virtual license-plate-based parking permits enabled by the growth of LPR technology, GPS connectivity, and real-time payment integration. Analogous to a treasurer efficiently managing class funds. LPR technology became a critical aspect of accurate and timely enforcement. The IPMI Technology Committee’s predictions regarding the benefits of expanded digital enforcement tools and pay-by-phone options were accurate. However, delays in adoption and necessary

ISTOCK/ KARNEG

Connected and autonomous vehicles were all the talk, and there were some very hyped-up projections about how the transportation world was going to be flipped upside down with this development. The automotive industry’s push toward innovation and the increasing demand for integrated mobility solutions have driven the adoption of connected cars forward. The integration of connected car technology, enhancing real-time guidance, and driver assistance was correctly anticipated. However, the infrastructure readiness and the time required to implement supportive systems were underestimated. Several autonomous taxi services were highly publicized only to fizzle out and deploy at a much more cautious rate. Additionally, the initial overlook of data privacy concerns and extensive use of connected car systems requires more attention. All in all, the full potential of connected and autonomous vehicles has yet to be fully realized and may still be years away.

Off-Street Parking Guidance “The Hall Monitor”

The purpose of parking guidance systems matched the role of a diligent hall monitor, ensuring smooth traffic flow, reducing search time, and enhancing user experiences. Early off-street parking guidance systems started with simple visual count mechanisms, evolving into advanced camera-based sensors, ultrasonic counters, and AI-driven video analytics. Adaptive wayfinding systems

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THE EVOLUTION OF PARKING TECHNOLOGY

“The Event Organizer”

streamlined operations ensuring compliance with parking regulations. The predictions regarding dynamic pricing and improved enforcement mechanisms were accurate, contributing to effective curb space management. However, financial constraints faced by municipalities and challenges in integrating transit and parking systems are taking longer to overcome than anticipated, mimicking the challenges faced by an event organizer juggling different priorities.

Frictionless Parking “The Cool Kid”

brought the guidance systems to a new level of efficiency. Modern off-street guidance systems, akin to hall monitors efficiently managing the hallway, help parkers through interactive software and adaptive wayfinding, ensuring optimal space utilization and heightened user experience. The IPMI Technology Committee predicted the benefits of guidance systems integrating advanced tech accurately. However, resistance from owners regarding investment and overestimating user reliance on new systems hindered initial adoption rates, much like initial resistance to new hall monitoring procedures. While significant progress has been made related to off-street parking guidance systems, the potential for on-street parking has been slow to mature.

On-Street Curb Management/Mobility “The Event Organizer”

Curb management technology evolved to address the increasing complexity of urban environments, much like an event organizer coordinating different activities seamlessly. Technologies like sensors, cameras, and LPR enabled real-time data collection crucial for optimal space allocation and reducing congestion. Dynamic pricing was initially tested in specific places, aiming to adjust parking rates based on demand and optimize space utilization. Integrated curb management systems connected parking with ride-share, delivery, and transit services into a unified platform, reducing inefficiencies and offering seamless user experience. Advanced enforcement tools like LPR and camera monitoring

Frictionless parking solutions aimed at creating a seamless, userfriendly experience through various technologies mirrored the cool kid’s effortless interactions. Barcode/QR code/Bluetooth, LPR, mobile payments, and radio-frequency identification card (RFID) systems worked together to offer a more frictionless user experience. The debate around gated versus gateless systems highlighted that gate while controlling access, can create bottlenecks, just as the cool kid sometimes appeared unapproachable. On the other hand, gateless systems were faster but required robust enforcement mechanisms. Implementing cashless environments improved efficiency but required ensuring digital payment systems’ accessibility to all user demographics. Pre-registration significantly enhanced the user experience, reducing entry and exit times, although balancing accessibility for one-time or less tech-savvy visitors remained a challenge. Accurate and timely enforcement became crucial for frictionless parking’s success. Technologies like mobile and fixed LPR, digital citations, and bill-by-mail systems enabled efficient enforcement and faster turnaround times for unpaid sessions. The IPMI Technology Committee’s pursuit of frictionless parking environments successfully predicted significant benefits in user efficiency and operational optimization. However, challenges of transitioning the user base to exclusive digital payment systems and understanding consumer diversity were underestimated. Regulatory hurdles, particularly in billing and enforcement adaptation, also presented complexities initially overlooked.

Key Catalysts and Barriers Technological advancements in mobile, LPR, and Internet of Things (IoT) technology were crucial in pushing forward the adoption and scaling of various parking systems. Government support through policies and incentives bolstered the adoption of green parking technologies and smart infrastructure. Additionally, rising consumer expectations for ease, reliability, and sustainability drove continued innovation. Efficient, automated systems reduced operational costs and maximized returns, incentivizing stakeholders to invest in new technologies.

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ISTOCK/ SING KUEN YIP

Meet the Solar

SafetyStick®

Reduce illegal parking up to 95% 24/7 ENFORCEMENT NO COST SOLUTION FORCE MULTIPLIER

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THE EVOLUTION OF PARKING TECHNOLOGY

The high initial costs, particularly for smaller, privately run facilities, presented significant hurdles. Integration challenges due to overly optimistic predictions about seamless data integration between multiple disparate systems caused delays. Slow consumer uptake, combined with negligible awareness and perceived complexities, induced hesitancy. Additionally, mounting concerns over data privacy and collection methods necessitated robust data protection measures to gain public trust.

Current and Future Needs Broader adoption of parking technology hinges on addressing key areas. Standardizing integration of diverse data sources and ensuring platform connectivity should be prioritized to enable the efficient deployment of seamlessly integrated parking systems. Leveraging AI for real-time decision-making, dynamic pricing, and forecasting can help improve operational management. Implementing cost-effective solutions supported by incentives or early-stage funding can mitigate initial financial barriers. Evaluating the current state of parking technologies reveals a trend toward greater integration, automation, and user-centric solutions.

Looking Ahead: The Future of Parking Technology

Integrated mobility solutions will consolidate parking systems within broader urban mobility structures, such as public transit and ridesharing, aligning with seamless urban transportation environments and reducing congestion. Data-driven dynamic pricing models will evolve, ensuring optimal revenue management and space utilization. Green technology, such as solar panels and permeable pavement, may advance eco-friendly parking solutions. Legislation may enable parking operations to leverage LPR and AI-based technologies for more effective and efficient management, enforcement, and payment processes. Publicprivate collaborations will be key in shaping the future of parking technology, integrating smart city initiatives that support holistic mobility and urban growth goals.

Concluding Thoughts As we look back over the last 10 years and the predictions made, we see the last decade’s evolution in parking technologies reflecting swift, transformative, and highly innovative shifts that addressed user needs, operational optimization, and environmental sustainability. Analyzing that progress sheds light on the successes, barriers, and advancements poised to shape the future of the parking landscape. Guided by IPMI’s Technology Committee, the industry continues to evolve in unprecedented ways, navigating and defining the future of parking technology. ◆

Emerging parking technologies promise a transformative, efficient landscape that integrates seamlessly into broader urban strategies. Autonomous vehicles may revolutionize parking in the longer timespan with the potential to drop off passengers and find optimal parking spots on their own. Wireless EV charging may further enhance convenience, making it easier for drivers to charge their vehicles without needing to plug in. AI-driven predictive analytics may allow for more accurate forecasting of parking demand, optimizing revenue, and improving user experience by guiding drivers to the nearest available spots.

NICK MAZZENGA, PE, is an Associate with KimleyHorn, and Co-chair of the IPMI Technology Committee. He can be reached at nick.mazzenga@ kimley-horn.com. TECHNOLOGY COMMITTEE

MEMBER KIRK STRASSMAN is the Director, Business Development & Market Engagement for Trellint, and a member of the IPMI Technology Committee. He can be reached at kirk.strassman@trellint.com.

“The Cool Kid”

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ISTOCK/ OSELOTE

Expand your parking revenue possibilities Today, there about 250 million personal vehicles on roads across the U.S.1 Many of those drivers need a place to park, and now you can give them a big reason to choose you. By expanding your card acceptance to include Discover® Network, you can let customers pay their preferred way—ensuring a seamless payment experience while potentially giving your revenue a lift.

Accept Discover Network Cards today—find out how at DiscoverGlobalNetwork.com

1 Forbes.com, October 2024. “Transforming the Parking Experience – Stressful to Frictionless.” Viewed March 12, 2025. <https://www.forbes.com/sites/sabbirrangwala/2024/10/09/transforming-the-parkingexperiencestressful-to-frictionless/>

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Boosting Mobility in Miami Deploying Smart Loading Zone Technology

Boosting Mobility in Miami By Angel Diaz, Jr.

40 PARKING & MOBILITY / MAY 2025 / PARKING-MOBILITY-MAGAZINE.ORG

Deploying Smart Loading Zone Technology By Angel Diaz, Jr.

OVING ABOUT HIGHLY URBANIZED AREAS of the world is not just

challenging; it’s becoming increasingly critical. With cities globally growing at unprecedented speed, the urgency of addressing urban congestion is paramount. The fast pace of today’s urban living is not just straining city roads and their drivers; it’s reaching a boiling point, demanding immediate attention and action. However, the future of urban living is not just a challenge; it’s an opportunity for parking organizations. The future will be rooted in municipalities’ ability to integrate new and emerging technologies, integrating a wide array of urban solutions in the face of rampant population growth. These technologies foreshadow a more efficient and sustainable urban future, promising a brighter tomorrow. One key marker of rapid growth is traffic congestion. Time lost to traffic congestion is not just a statistic; it’s a loss that affects us all. While congestion stagnates economic development, lowers productivity, clogs and damages infrastructure, and impacts drivers’ wallets, the actual cost is diminished quality of life for all urban dwellers, underscoring the seriousness of the situation.

ISTOCK/ BILANOL

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 41

BOOSTING MOBILITY IN MIAMI

Miami has consistently appeared among the most congested cities in the U.S., with the 2024 NRIX report ranking Miami number six.

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Replace with: According to CNBC, transportation analytics company NRIX released its 2024 Global Traffic Scorecard which reported that over time, Miami has consistently appeared among the topmost congested cities in the U.S., with the 2024 NRIX report ranking Miami number six. New York City and Chicago took first and second place, respectively. The 2024 IRIX report states that congestion costs Miami drivers, on average, $1,325 in lost time and productivity a year and the city $3.4 billion. The economic impact on the drivers’ pocketbooks is significant, but it pales in contrast to the diminished quality of life in the community. One of the densest areas is downtown Miami, particularly in the loading zones, where the demand for curb space grew exponentially after COVID-19. App-based rides, shipping carriers, multiple pickup and delivery options, cargo bikes, scooters, public transit, and emergency vehicles compete for the same finite space daily. The demand for curb space in downtown Miami is hampering mobility, threatening pedestrian and vehicular safety, and slowing traffic during peak and offpeak hours. Given this scenario, Miami Parking Authority (MPA) staff realized we could not sit still; we had to act. Managing competing interests for curb use requires the deployment of smart-city digital technology. However, MPA could not deploy the curb management technology without prior updating of pertinent city ordinances. Thus, the authority wasted no time. While MPA worked closely with the City of Miami Administration to update Chapter 35 of the code of ordinances, the authority explored several smart city loading zone curb management options and learned of the success of the Commercial Curb Challenge pilot project in Pittsburgh. The City of Pittsburgh reported promising findings as early as the first three months of the pilot’s implementation. With the approval of the changes to the Code, the City of Miami cleared the way for the authority to formally implement the curb management program in 30 loading zones across downtown. The choice of loading zones was predicated on the following criteria: loading areas with the highest demand and volume of violations and safety hazards.

ISTOCK/ EYFOTO

The curbside is always changing. Is your parking program keeping pace? From the street to the back office and everywhere in between, our innovative, agile solutions are redefining mobility for authorities, motorists, and communities nationwide. Omnichannel CX: Our customer engagement platform delivers a modern, scalable, and multilingual motorist experience.

Equitable payment plans: Installment plans help motorists meet their obligations while ensuring you maintain revenue and compliance.

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Supporting social mobility: For the fourth straight year, we are hosting dozens of members and staff from local Boys & Girls Clubs at the 2025 IPMI Conference & Expo, giving young people unique, direct insight into our dynamic industry and its many career paths.

Intelligent adjudication: Our tools and processes drive faster resolutions and more transparent motorist experiences. For more innovative, best practice insights, visit

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© 2025 Duncan Solutions, LLC. All rights reserved. Services are offered by Duncan Solutions, LLC and its subsidiaries, including debt collection activities which are performed by Professional Account Management, LLC

BOOSTING MOBILITY IN MIAMI

In Miami, solar-powered cameras will be deployed that will read license plates to automate payment via CurbPass, similar to the Florida SunPass program, but, in this case, for the curb and enforcement of the smart loading zones to help improve curbside vehicle turnover and reduce safety hazards. This technology is private by design. It only reads the license plates of vehicles that access the curb and blurs faces in any images captured to process payment or enforcement. Drivers, fleets, and other curb users will register with CurbPass to automatically pay by the minute, ensuring more reliably available curb space where the highest demand exists. Miami Parking Authority’s overarching goal is to improve the quality of life in the community by adopting this curb management technology. This technology will enhance pedestrian and vehicular safety while increasing mobility and traffic flow in the heart of the urban core. The curb management project will be launched against a robust pre-implementation public education campaign, including a series of meetings with representatives of many curb users. Media and stakeholder outreach will precede its implementation to ensure the public knows the program’s purpose and benefits.

Harnessing the power of smart-city digital technologies, MPA expects to promote urban mobility, economic development, and quality urban living in the bustling, vibrant downtown Miami ecosystem. According to Jan Gehl, a Danish architect and urban design consultant based in Copenhagen whose career has focused on improving the quality of urban life, “All the cities of the world are going to expand. We need to have a better understanding of what makes good urban habitat for homo sapiens. We have an obligation to make the new places more livable, more sustainable, more healthy. We have the tools.” To that end, the Miami Parking Authority will use available tools and resources to improve the quality of life of people who live, work, and enjoy the City’s amenities. ◆

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ANGEL DIAZ, JR., is the Director of Operations for the Miami Parking Authority and a member of the IPMI Planning, Design, & Construction Committee. He can be reached at adiaz@miamiparking.com.

PLANNING, DESIGN, & CONSTRUCTION COMMITTEE MEMBER

ISTOCK/ GOLDEN SIKORKA

HOW DO

PART 2:

How to Bring the Curbside to Life

YOU

EVOLVE Making the Leap from Managing Parking to a Curbside Management Program

By Michael Sawyer and Lawrence Marcus

46 PARKING & MOBILITY / MAY 2025 / PARKING-MOBILITY-MAGAZINE.ORG

N THE FIRST INSTALLMENT OF THIS SERIES, PUBLISHED IN MARCH , we explored

the transformation of parking authorities into progressive curbside management programs. We defined why the curb is no longer a static strip of pavement for vehicle storage but has emerged as one of the most dynamic, contested, and valuable spaces in the urban environment. To manage this evolving landscape as an organization, we redefined the mission, established guiding principles, and prioritized curb space through a structured hierarchy. As detailed in the March article, ushering in the new era of curbside management requires: 1. Changing the function and structure of the organization. 2. The application of new tools to convey progressive curbside management to the streets. The use of the curb space will not be optimized to city priorities without organizational change, and change will not occur without new tools. This article addresses the second interdependent step: the critical leap from theory to action, implementing tools and systems that enable cities and towns to make real-time data-driven decisions. This is where the future of urban mobility takes shape: through technology, precision, and a reimagined relationship with the curb.

The Digital Curb: A Foundation for Informed Decisions The modern curbside is inherently complex. It hosts everything from delivery vehicles and ride-hailing services to bike lanes, bus stops, and shared mobility hubs. Without an accurate and dynamic digital inventory, cities are flying blind. As detailed in Part 1 of this series, this inventory must extend beyond static inventories of parking spaces; it must visualize the entire curb space realm, accounting for dynamic uses and shifting priorities throughout the day. Programs should apply this data platform to evaluate curb space use in terms of meeting program goals. With this information platform in place, it should be conveyed to project planning, development review, and safety studies. Further, the data platform should also represent the foundation for real-time curb-use decision-making. It contains a spatial dynamic inventory of all curb space by time of day, which can be communicated to field technology and curb users in real time to optimize the use of the space based on each street block curb supply’s hierarchy and demand. With this asset management tool in place, it facilitates the ability of progressive curbside management programs to operate a

ISTOCK/ GEORGECLERK

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HOW DO YOU EVOLVE?

SOURCE: FAIRFAX COUNTY, VIRGINIA

robust, real-time curbside asset management system. This asset management system represents the foundation for dynamic, informed decision-making. The digital platform combines integrated dynamic curbside mapping with a real-time, spatially accurate digital twin of the curbside realm. Curb managers can digitally overlay rule and policy management that convey each city’s unique macro and micro-level priorities, restrictions, and evolving curb regulations. Further, curb managers can monitor curb usage utilizing tools that gather data on vehicle dwell times, loading zones, shared mobility docks, and user needs, enabling cities to understand and adapt to usage patterns that align with the curbside prioritization process detailed in the March article. Such platforms ensure curbside managers can see their space utilization, understand its demand, and allocate it effectively. The platform also allows cities to communicate curb rules to operators in real time—no small feat in an environment where delivery drivers, ride-hailing apps, and freight carriers depend on up-to-the-second accuracy.

Tools for Dynamic Optimization With the digital curb platform established, the next technology

layer focuses on dynamically managing the space. Today’s most progressive cities are adopting tools that optimize curb use by responding to demand, balancing stakeholder needs, and aligning curb use with city priorities such as safety, accessibility, and sustainability.

Tool #1

The first tool is dynamic pricing systems that build on the success of congestion-based pricing; these tools automatically adjust curb fees based on real-time demand. For example, a curb space in a commercial district might prioritize deliveries in the morning, shared mobility in the afternoon, and rideshare pickups during evening hours.

Tool #2

The second tool is smart permitting and reservations, where operators —from freight carriers to rideshare services— use the system to reserve curb space or obtain dynamic permits based on city priorities. These systems optimize usage and provide predictable, reliable access for curb users. This tool is scalable to city resources and adaptable to connected and autonomous vehicle technology, possessing capabilities such as navigation and advanced communication systems.

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Now!

Tool #3

The third tool is real-time enforcement and compliance monitoring. Modern curbside management platforms include tools to ensure compliance with each shift in rules, regulations, and reservations. By leveraging vehicle detection, cameras, and integrated payment systems, cities can reduce the misuse of curb space while streamlining enforcement operations.

Tool #4

Finally, cities use data analysis and reporting tools to improve the user experience continuously. Once all the tools are in place, the data they produce becomes invaluable. Cities can identify trends, measure performance, and constantly adapt curbside policies. Do delivery vehicles have adequate access or linger too long? Are bike lanes clear from obstructions (violations)? Do apartment complexes and businesses have the right balance of on-street parking and flexible space for deliveries/pick-up-drop off (PUDO)? Data-driven tools answer these questions, ensuring cities align curbside usage with their broader transportation goals.

Bringing Vision to Life: Real-Time Management Systems A fully functional curbside management program relies on systems that capture the dynamics of curb use and respond to it in real time. The next evolution of curbside technology involves platforms that act as central control systems—smart grids for the curb—which dynamically optimize the curb for its most valuable uses. Imagine a system that monitors curb activity across a busy city or town district. Delivery trucks approaching commercial corridors receive notifications guiding them to open loading zones. Rideshare services receive real-time allocations for their drop-off and pickup zones. Shared mobility operators receive dynamic updates on docking availability, ensuring bikes and scooters are located where they are most needed. These systems operate autonomously but are guided by city goals and priorities, whether improving safety, enhancing multimodal access, or reducing congestion. They are, in essence, the operational arm of a progressive curbside management program: tools that turn policy into action. This system ushers in a new era of high-quality customer service for curb customers – not just parking customers but all users ranging from emergency response to e-commerce and traditional commercial loading, shared mobility, and other uses while applying the same system to maximize safety by protecting driver sight distance and penalizing docking violations in bus and bike lanes.

Why This Matters: Connecting the Curb to the City’s Vision The curbside has always been more than pavement. It reflects a city’s values. By aligning curbside management tools with city priorities, we unlock the potential to create safer, more accessible, and more efficient streets. Progressive programs ensure that every linear foot of curb space serves a purpose, whether it’s facilitating freight movement, expanding access to micro-mobility, or creating vibrant, people-oriented public spaces. As cities and towns of all sizes prepare for the future, these tools and systems become even more critical. Emerging technologies, including autonomous vehicles and connected mobility platforms, will further accelerate the demands on the curb and allow a system to manage it all. Today, cities that adopt dynamic curbside management tools will survive this evolution and thrive within it.

Moving Forward: A Call to Action To build a progressive curbside management program, cities and towns must act immediately as a majority are failing to meet city and town goals at the curb. The tools exist, and the path forward is clear. 1. First, we must invest in foundational technology and create a dynamic digital curb inventory that visualizes and monitors all uses of curb space. 2. Second, we need to adopt dynamic management systems to implement tools that optimize curb use in real time, balancing the needs of all stakeholders. 3. Finally, we must align our curbside programs with city goals using data-driven insights to ensure that curbside policies reflect safety, equity, and sustainability priorities. The curbside is no longer static. It evolves, and so must we. Will you join us by embracing dynamic tools and systems? Cities and towns can transform the curb from a congestion point into a platform for progress. The question, then, is no longer why your curbside program exists but how it will adapt now to meet the needs of tomorrow. ◆

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MICHAEL SAWYER is the City Transportation Engineer for Richmond, Virginia, and a Co-Founder of Curbwize, LLC. He can be reached at msawyer@forwardprogress.com.

LAWRENCE MARCUS is a Co-Founder of Forward Progress, LLC and Curbwize, LLC. He can be reached at lmarcus@forward-progress.com.

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Smarter Parking Smarter Parking How True Occupancy Data Can Improve Parking and Mobility By Mark Hall

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Why Parking Matters How True Occupancy Data Can Improve Parking and Mobility

e all deal with parking, whether circling the block to look for a spot, paying for a permit, or managing city infrastructure. Despite how essential it is, parking is often not easy, leading to congestion, frustration, and wasted space. Urban planner and parking legend the late Donald Shoup introduced the idea that parking is a finite resource that needs to be managed strategically, just like roadways and public transit. The key to doing this effectively? True Occupancy Data provides real-time, stall-level monitoring that helps parking organizations make evidence-based decisions.

What is True Occupancy?

By Mark Hall

True Occupancy means having real-time, around-the-clock data on parking usage at the individual stall level. Unlike traditional parking studies that offer only snapshots of activity, True Occupancy gives continuous, highly accurate insights into how parking spaces are used. This helps cities, universities, and businesses optimize parking resources, improve the driver experience, and create smarter policies.

Understanding Supply and Demand in Parking

To effectively manage parking, cities need to understand how many spaces they have (supply) and how people use them (demand). Supply Considerations: How many spaces exist? Are they public, private, permit-based, EV-designated, or accessible? ● Demand Considerations: What are the peak times? How long do cars stay? How often do spots turn over? ●

Current Ways of Collecting Parking Data

Many parking organizations rely on a variety of methods to monitor parking, including: Manual Parking Studies: These are good for understanding general usage, but they are typically conducted intermittently, giving only limited snapshots, and can be expensive. ● Camera-based Systems: These can provide more up-to-date data than a parking study; however, they only provide a snapshot of usage ●

ISTOCKPHOTO / TOP: HALBERGMAN; BOTTOM: MICROSTOCKHUB

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 55

When capturing usage data and striving for True Occupancy, the key elements required include accuracy and consistency to achieve the best possible outcomes.

capture, and maintenance costs, accuracy, and privacy concerns can have an impact. ● Payment Data: This is useful for basic revenue tracking and for some real-time insights. However, since it only tracks payment transactions, there are limitations. The data is only relevant during paid days/hours and depends on the payment compliance rate, typically around 50%. ● Sensor-Based Monitoring: These can accurately capture usage data 24/7/365 and provide real-time monitoring, which enables other use cases. When capturing usage data and striving for True Occupancy, the key elements required include accuracy and consistency to achieve the best possible outcomes. Otherwise, lower-quality data can negatively impact programs and policies.

How True Occupancy Data Improves Parking Management

Collecting high-quality True Occupancy data allows parking organizations to develop data-driven policies based on real-world behaviors. Here is how:

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1. Smarter Pricing for Balanced Demand: When pricing does not match demand, high-traffic areas become congested while lower-demand areas sit empty. True Occupancy data helps cities implement demandbased pricing to: ● Increase rates in high-demand areas to improve turnover. ● Lower rates in underused areas to encourage better distribution. ● Adjust pricing dynamically based on the time of day or events. 2. More Efficient Parking Enforcement: Traditional enforcement relies on random patrols, which can be inefficient. True Occupancy data allows cities to: ● Target actual violations in real-time rather than guessing. ● Reduce unnecessary fines while improving fairness. ● Improve compliance rates by making enforcement predictable and data driven. 3. Helping Drivers Find Parking Faster: Drivers spend too much time searching for parking, adding to congestion. With real-time data, cities can:

ISTOCKPHOTO / EXTREME-PHOTOGRAPHER

Use digital signage to direct drivers to open spots Integrate parking availability with navigation apps for seamless wayfinding ● Reduce search times, lowering emissions and easing traffic congestion. ● ●

4. Planning for the Future: Cities often overbuild parking due to a lack of data. True Occupancy helps planners: ● Identify where demand is truly high before building new parking. ● Repurpose underused lots for green spaces or bike lanes. ● Make data-driven decisions on parking permits and zoning.

The Future of Parking: Smarter, More Efficient, and Data-Driven

Parking is a limited resource, and cities must manage it like any other urban asset. True Occupancy data enables: Less congestion, thanks to real-time guidance and optimized pricing. ● Smarter revenue strategies, maximizing parking availability and efficiency. ●

ISTOCKPHOTO / HALBERGMAN

Reduced overbuilding using data to guide future infrastructure investments. ● More sustainable urban planning by supporting multimodal transportation and smarter land use. ●

Conclusion: Smarter Parking Starts with Data

True Occupancy data is not just about tracking empty spots—it is about transforming how cities manage parking. By implementing demand-based pricing, real-time enforcement, driver-friendly navigation, and long-term planning strategies, cities can create a more efficient, fair, and sustainable parking system. With the correct data, cities can stop guessing and start making informed decisions that benefit drivers, businesses, and urban mobility. Parking may be finite, but smart management makes all the difference. ◆ MARK HALL is the Head of Marketing for eleven-x Inc. He can be reached at mark.hall@eleven-x.com.

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 57

Supporting Mental Health

Supporting Mental Health in the Parking Industry Awareness, Strategies, and Solutions

Awareness, Strategies, and Solutions

By Victor Hill, PTMP

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ISTOCKPHOTO / ILYAST

in the Parking Industry Mental Health Month 2025 Mental Health Month was founded in 1949 by Mental Health America. The vital role of mental health is more visible than ever before, but awareness alone isn’t enough. Now is the moment to turn awareness into powerful, positive action for lasting change. Mental Health Awareness Month, observed each May, is a crucial time to spotlight the mental wellbeing of employees across industries. Mental health is an essential but often overlooked component of workplace well-being for the parking industry—including frontline employees, enforcement officers, managers, and administrators. Parking professionals frequently encounter high-stress situations, from difficult customer interactions to revenue generation and operational efficiency pressures. Recognizing these challenges and fostering a mental wellness culture can improve job satisfaction, higher retention rates, and enhance organizational performance.

Frontline Employees: Handling Difficult Customer Interactions Frontline parking staff, such as attendants, valets, and customer service representatives, are often the public’s first point of contact. These employees frequently manage customer complaints, resolve disputes, and explain parking options and regulations. Customer frustration over citations, lack of parking availability, or unclear signage can lead to challenging interactions or confrontations, placing frontline employees in stressful situations. Repeated exposure to difficult interactions can lead to emotional exhaustion, anxiety, and burnout. These employees may struggle to maintain their composure and job satisfaction without proper support. “The interactions are almost never about parking,” said Ben Schnabel, assistant director of operations at the University of Minnesota. “People park because they’re going someplace else, and it’s way more important than the experience they’re having here.” Additionally, the job’s physical demands—such as working outdoors in extreme weather conditions or standing for long periods—can exacerbate stress and fatigue. Ben Schnabel, PTMP, Assistant Ensuring frontline employees have Director of adequate breaks, protective gear, and Operations at wellness support can help mitigate the University these challenges. of Minnesota

Schnabel said having someone to debrief with, such as a supervisor, helps employees. “Any time somebody has a bad day, there’s someone you can talk to,” he said. “Commiserating with supervisors is sometimes the most effective way to do it.”

Parking Enforcement Officers: Navigating High-Tension Situations Parking enforcement officers (PEOs) often face hostility from individuals receiving citations. In some cases, officers are met with verbal abuse, threats, or even physical confrontations. Dealing with such hostility can take a toll on mental health, leading to increased stress, hypervigilance, or even symptoms of post-traumatic stress disorder (PTSD) over time. Additionally, PEOs often work alone, contributing to feelings of isolation. The combination of external aggression and workplace solitude makes mental health support a critical component of their well-being. Providing officers with regular debriefing sessions, peer support groups, and training on conflict resolution can help reduce stress levels and increase resilience. Further, ensuring enforcement officers have access to de-escalation techniques and body cameras can offer an added layer of protection. The latter may not always be available, which is more reason to avoid assuming why someone may be hostile. “Nobody ever overreacts,” Schnabel said. “You simply don’t know what they’re reacting to.” Encouraging a collaborative rather than confrontational

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SUPPORTING MENTAL HEALTH IN THE PARKING INDUSTRY

approach to enforcement—such as community engagement initiatives—can also help reduce hostility.

Business Professionals: Performance Pressures and Workplace Stress Executives and professionals in the parking industry face different but equally significant mental health challenges. The pressure to meet financial targets, optimize operations, and adapt to technological advancements can lead to stress and anxiety. In an industry where efficiency and revenue generation are closely monitored, the burden of decisionmaking can be overwhelming. Moreover, the shift to hybrid work environments has blurred the lines between personal and professional life, contributing to burnout and decreased job satisfaction. Business professionals must navigate their mental well-being and foster a supportive team environment. Leadership development programs incorporating stress management and emotional intelligence training can help executives create a more mentally healthy workplace. Executives should also be mindful of fostering a positive work environment where employees feel valued and supported. Simple initiatives, such as recognizing achievements, encouraging work-life balance, and facilitating mentorship opportunities, can improve workplace morale.

Strategies to Promote Mental Health in the Parking Industry Organizations can benefit from offering mental health training tailored to the parking industry. Training sessions

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can help employees recognize signs of stress and burnout, develop coping strategies, and learn how to de-escalate tense situations with customers. Supervisors and managers should be trained to identify mental health concerns among their teams and provide appropriate support or resources. Mental health first aid training can empower leaders to intervene early and offer meaningful support to distressed employees. IPMI frequently hosts webinars and offers personalized training for organizations that target their sometimes-unique challenges. A positive workplace culture that prioritizes mental health can significantly improve employee well-being. Organizations should encourage open conversations about stress and mental health, reduce stigma, and promote peer support. Walker Consultants recently launched an employee resource group to promote the availability of resources and educational materials for employees, according to Lindsey McCoy, talent acquisition lead at Walker. One of the group’s goals is to, in part, “foster open conversations, Lindsey McCoy, Talent recognize signs of burnout, encourage Acquisition work-life balance, and promote a Lead at Walker resilient team culture,” she said. Consultants Encouraging peer support groups, where employees can share their experiences and coping strategies, can also foster a sense of community and reduce feelings of isolation. A culture that values mental well-being leads to higher employee engagement and productivity.

ISTOCKPHOTO / IRYNA SPODARENKO

Concepts, Applications, and Case Studies

More awareness means our industry can foster a healthier, more productive workforce that benefits employees and the communities they serve.

Employee Assistance Programs (EAPs) provide confidential counseling and support services. These programs often include information on mental health hotlines, online therapy options, and local support groups. For enforcement officers and frontline staff, access to mental health professionals who understand their roles’ unique challenges can make a significant difference in managing work-related stress. Organizations may also consider providing wellness stipends that employees can use for therapy, gym memberships, or other mental healthrelated services. Creating designated spaces for relaxation, offering wellness programs, and encouraging breaks can help employees recharge and reduce stress levels. Wellness initiatives such as mindfulness sessions, exercise programs, and stress-relief workshops can enhance employees’ wellbeing. Some of these programs may even be offered through an organization’s insurance provider as part of the benefits available. Incentive programs can encourage use by offering rewards as employees utilize the services offered. Ensuring employees have a healthy work-life balance can help prevent burnout. Organizations can support this by promoting flexible work schedules, offering paid mental health days, and discouraging excessive overtime. For business professionals, setting boundaries between work and personal time—such as limiting after-hours emails—can help reduce stress and improve overall wellbeing. Encouraging employees to take vacations and fully disconnect from work during their time off can promote long-term well-being and prevent chronic stress. More practically, technology solutions can help alleviate workplace stress during day-to-day operations. Automated payment systems, real-time parking availability apps, and license plate recognition technology can reduce the burden on frontline employees and enforcement officers, leading to fewer confrontations and smoother operations. Additionally, the growth of AI-driven analytics can assist executives in making data-driven decisions, reducing pressure and uncertainty in strategic planning. Implementing automation in administrative tasks can help free up employees’ time, allowing them to focus on more meaningful and less stressful aspects of their jobs that, ultimately, help mitigate the causes of their stress.

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The Business Case for Mental Health Investment Prioritizing mental health is not just a moral imperative—it also makes business sense. Studies show that workplaces with strong mental health support see increased employee productivity, reduced absenteeism, and lower turnover rates. Employees who feel valued and supported are more engaged, leading to better customer interactions and improved organizational performance. Investing in mental health initiatives can also enhance an organization’s reputation. Companies that prioritize employee well-being attract top talent and maintain a competitive edge in the industry. Fostering a mentally healthy workplace can lead to fewer workplace conflicts, improved overall morale, and more satisfied customers.

Conclusion

Mental Health Awareness Month reminds us of the importance of mental well-being in every workplace, including the parking industry. Whether dealing with frustrated customers, enforcing regulations, or managing financial pressures, employees at all levels face challenges that impact their mental health. Parking organizations can create a supportive environment where employees thrive by implementing proactive strategies, such as training programs, workplace culture shifts, and access to mental health resources. Equally important is recognizing that each generation in the workforce has different perceptions of mental health, and some individuals may not necessarily be comfortable seeking outside assistance. Managers must be mindful of these differences and understand how their approaches may impact their employees. More awareness means our industry can foster a healthier, more productive workforce that benefits employees and the communities they serve. Prioritizing mental health is not just a short-term initiative—it’s a long-term investment in the well-being and success of the parking industry. ◆

VICTOR HILL, PTMP, is a mobility and parking consultant for Walker Consultants and a member of the IPMI Certification Board. He can be reached at vhill@walkerconsultants.com.

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IPMI Transforms Credential to Align with Industry Evolution

The International Parking & Mobility Institute (IPMI) announces the transition of its industry-leading Certified Administrator of Public Parking (CAPP) credential to the newly created Parking, Transportation & Mobility Professional™ (PTMP™) credential. This unprecedented transformation continues the IPMI mission to advance the parking, transportation, and mobility profession. The CAPP credential was created and named in 1991 by IPMI’s original predecessor organization, the Institutional and Municipal Parking Congress (IMPC), which eventually became the International Parking Institute (IPI). In 2018, the organization was renamed IPMI to meet the evolving needs of our members; it is in that same spirit of evolution that IPMI has reimagined our credentials. In spring 2024, IPMI completed a Job Analysis Survey. The results illustrated a gap between the knowledge, skills, and abilities that the CAPP role performs and the name of the credential. To better align this vital certification with the evolution of the position, IPMI closed that gap and transformed the credential with the creation of the PTMP certification.

The new PTMP™ credential aligns with today’s parking, transportation, and mobility professionals.

With this transition, the PTMP credential becomes the leading credential worldwide for parking, transportation, and mobility. Certification assures stakeholders (employers, regulators, consumers, and the public) that the credentialed professional has demonstrated superior industry-specific knowledge. Currently certified CAPP professionals will have several options for transitioning their credential, and all newly certified professionals will begin receiving the PTMP credential effective immediately. Scan the QR-code to learn more about the PTMP credential.

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earn this valuable new micro-credential.

ELCOME TO LOUISVILLE, KENTUCKY—home of bourbon,

bluegrass, and bold Southern charm! We’re thrilled to host you for the 2025 IPMI Parking & Mobility Conference & Expo at the Kentucky International Convention Center. Louisville is a destination known for combining a long and strong heritage with innovation and quirkiness. While in Louisville, explore the city’s rich history, stroll along Museum Row, and savor world-famous hot browns and handcrafted bourbon. Don’t miss Churchill Downs, where legends race, or the scenic beauty of Waterfront Park. From the vibrant arts scene to the welcoming spirit of its people, Louisville Kentucky International Conventionoffers Center | June 8-11, for innovation, the perfect backdrop connection, and discovery. We are thrilled about what this year’s event will bring— let’s make it unforgettable!

Kentucky International Convention Center

June 8-11, 2025

IPMI 2025 Parking & Mobility Conference & Expo Preview

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 67

Conference Education Program No one offers Conference Education Programs like IPMI, and 2025’s slate of education is no exception. Education sessions presented in multiple styles will give you the most learning options possible! Don’t forget to collect your Certification points from the sessions that offer them.

General Sessions

Panel Discussions

Education Sessions

Learning Labs

Shoptalks

Facility Tours

It’s all here: Frictionless, touchless, EV/AV, curbside, technology, staffing, motivating, micro-mobility, transit, and parking. Visit IPMI.parking-mobility.org to see the full schedule of education sessions by day/time.

Making the Most of Your Conference Experience Whether you’re a first-time attendee or a seasoned IPMI veteran, we’ve got insider tips to help you level up your Conference experience. From navigating the agenda to maximizing networking moments, we’ll ensure you hit the ground running and leave with fresh ideas, valuable connections, and maybe even a few surprises along the way. Download the conference App. The #IPMI2025 app puts your personalized schedule, conference floor plan, room locations, session and event descriptions, exhibitors list, and other pertinent information at your fingertips. Read up on the education sessions and plan your conference experience!

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Get social. Don’t wait until you arrive. Tune in to all our social channels using the hashtag #IPMI2025 so you do not miss any updates or news. If you are an IPMI member, use the IPMI Forum Online Community to ask questions and learn more about your fellow attendees!

Networking WHEN IT COMES TO NETWORKING in the parking, transportation, and mobility industry, nothing compares to #IPMI2025. This is where connections happen—with the right people, in the right place, and at the right time. Whether in leadership, operations, technology, consulting, planning, or policy, you’ll find peers to brainstorm with, solution providers showcasing cutting-edge innovations, and experts who can help shape your next big move. The conversations that spark on the show floor, in hallways, in breakout sessions, and at networking events are where real ideas and relationships take root. At #IPMI2025, the industry comes together—and that’s where your next opportunity begins. Don’t miss:

Parking & Mobility Classic Golf Event

The IPMI Expo

Experience the Covered Bridge Golf Club with your colleagues while supporting the IPMI Certification Scholarship Program! All are welcome; no prior golf experience is needed! Transportation, beverage carts, lunch, and awards are included, and all profits benefit the Certification Scholarship Fund and the certification program.

The Expo floor is where innovation lives. All the newest in parking and mobility technology, products, and services will be on display at the largest Expo floor in the industry. Meet experts from our supplier and consultant communities and witness their expertise in action. Find the leading new products and providers to bring your organization into the future of parking, transportation, and mobility. See p. XX in this issue for a complete list of exhibitors.

Shoptalks Claim your seat at the table! Join peers from your industry sector for these open forums and discuss challenges, solutions, and successes. Collaborate with others facing the same challenges and road bumps as you and your team. Exchange ideas and solutions and build a peer network that will last your entire career.

Pack wisely. Louisville’s weather in June typically brings warm, sunny days in the 80s and comfortably cool evenings in the upper 60s—perfect for exploring the city or unwinding after a full day at the Conference. We all know conference centers can run a little chilly, so dressing in layers is a smart move. And when it comes to footwear, comfort is key. Louisville is a relaxed, welcoming city with a casual vibe—so come as you are and enjoy everything it offers!

General Sessions Get to know colleagues from around the world during these all-in sessions, including a powerful Keynote presentation, this year’s awards, and much more.

Prepare to connect. There will be many opportunities to network at the IPMI Conference & Expo. Bring your business cards to facilitate info swaps. Better yet, create a contact card on your phone and share via AirDrop or text message.

Ready to go? Visit IPMI.parking-mobility.org for the latest details and to register for the event. STOCK.ADOBE.COM / WIKTORIA MATYNIA, MARNIKUS, VEKTOR67

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 69

Strategic Partners IPMI’S STRATEGIC PARTNERS create elevated opportunities for the parking & mobility community and help bridge the difference between the ordinary and the extraordinary. Together with their support, we can continue to grow and advance the parking & mobility profession. Learn more about why these companies are some of the leading and cutting-edge providers in the industry.

FAAC Parking Solutions

Flowbird

Booth: 433/439

Booth: 449

For more than 50 years, FAAC Parking Solutions has been synonymous with innovation, continuously shaping the way we emerge in the marketplace. Customize your parking success with FAAC Technologies’ unparalleled product versatility. Leading the way in transforming the North American parking scene, our revolutionary Jupiter/JMS (HUB) and X60/SPARK (TIBA) parking systems set the pace. Anchored in our steadfast dedication to customer satisfaction and groundbreaking innovation, we promise excellence in every solution. Our seamless integration with leading 3rd-party technologies and native digital applications provides easy access to high-quality tools for improved mobility and sustainability. Dive deeper at: www. faacparkingsolutions.com

Flowbird’s cloud-based solutions help our clients ease traffic congestion and efficiently manage their parking and transit systems. Our significant expertise and strong investment into research and development allow us to deliver products and digital services that will help us improve individual journey experiences and make our communities better. Our solutions portfolio includes multi-use kiosks, off-street solutions, mobile apps for payment and guidance, EV charging, and electronic permits.

IPS Group, Inc. Booth: 249

Flash Booth: 329

Flash is a pioneering technology company bringing seamless parking and EV charging experiences to drivers through a first-ofits-kind digital ecosystem. Flash’s platform connects reservable parking and charging in the apps drivers use daily with garage, surface lot, event, and valet parking locations—connected and controlled via a cloud-based operating system with unrivaled intelligence. Customer-obsessed brands partner with Flash to deliver digital, easy-to-use, reliable, and increasingly frictionless experiences to drivers eager to pay for a solution that eliminates wasted time, excess emissions, and stress. The solution has arrived. Visit www.flashparking.com to learn more.

IPS Group promotes Smarter Parking for Smart Communities™ through its Fully Integrated Smart Parking Ecosystem that includes single and multi-space meters, vehicle sensors, enforcement and permitting applications, and mobile and contactless payment options, all connected to a web-based data management system with real-time analytics and business intelligence reporting. IPS helps operations of all sizes unify parking resource planning, management, and data-driven decision-making with one proven solution.

70 PARKING & MOBILITY / MAY 2025 / PARKING-MOBILITY-MAGAZINE.ORG

LAZ Parking Ltd. Booth: 149

LAZ Parking is the largest, fastest-growing privately owned parking operator in the United States and a pioneer in digital parking technology. LAZ has been providing parking management and transportation services since 1981 and operates over 1.5 million parking spaces in over 3,700 locations in 42 states and 472 cities in the U.S. We leverage our national network of parking facilities to offer cutting-edge, tech-enabled solutions, working across a variety of industries.

SKIDATA Booth: 640

SKIDATA is an international leader in the field of access solutions and their management. More than 10,000 SKIDATA installations worldwide in ski resorts, stadiums, airports, shopping malls, cities and amusement parks provide secure and reliable access and entry control for people and vehicles. SKIDATA is at the forefront of driving innovation in its core customer segments and offers turn-key solutions from a single source. SKIDATA is waiting for you, reach out to us at us.insidesales@skidata.com.

Scheidt & Bachmann USA, Inc. Booth: 649

Metropolis Booth: 339

Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkoutfree payment experiences for the real world. Its proprietary AIdriven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations.

Scheidt and Bachmann, a global supplier of parking systems offers an open digital solutions platform for parking and mobility hub management with entervo. With a multitude of APIs, entervo offers individual possibilities and options for innovative, future-based and investment-safe business models. The parking management system can be smartly integrated into existing systems, in-house or third-party, and thus becomes part of crossindustry concepts. For more information visit https://www. scheidt-bachmann.de/en/parking-solutions/.

T2 Systems, Inc. Booth: 133

PayByPhone Booth: 549

PayByPhone makes parking simple, for parkers and parking operators. As a global leader in mobile payments, PayByPhone is part of the Corpay portfolio, serving over 1,200 cities across North America and Europe, including universities and parking operators. With over 70 million users, PayByPhone’s smart, intuitive technology delivers a world-class experience that streamlines parking operations and enhances the parkers journey. Visit https://www.paybyphone.com/ to learn how they are making mobility simplified.

T2 Systems, a Verra Mobility Company, is the largest provider of parking and mobility solutions in North America with 30 years serving the industry. T2 maintains the largest customer community with more than 2,000 customers and upwards of 8,000 active members. T2 helps universities, municipalities, operators, healthcare campuses, and transportation hubs generate revenue, enhance parker experiences, and operate efficiently with a comprehensive, integrated suite of solutions featuring touchless and contactless capabilities.

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 71

Exhibitor Listings

◆ First Time Exhibitor |

Strategic Partner

Exhibitor listings as of May 7, 2025

EXHIBITOR ABM

BOOTH 320

EXHIBITOR

BOOTH

eleven-x

212

AdPark Media

EMX Industries, INC

310

AIMS Parking

155

EnSight Technologies

512

◆ Albany Door Systems

938

Amano McGann, Inc.

417

Automotus

655

AVPMi™

204

AWID

413

Balco, Inc.

510

Barnacle Parking BG Drives GmbH

228 511

Blinkay USA

563

Bollards Direct USA

861

AAC International, Inc. F (Magnetic AutoControl) FAAC Parking Solutions

235 433/439

EXHIBITOR

BOOTH

International Parking & Mobility Institute

1041

◆ InTouch Solutions NV

558

IP Parking NA, Inc.

721

IPDisplays LLC

574

IPS Group, Inc.

249

First Nationwide Payments

630

JAPA Parking

628

◆ Fiserv

210

◆ JustPark

425

Fishbeck

555

105

Flash

329

Kimley-Horn and Associates, Inc.

◆ Flock Safety

458

Flowbird

449

Fybr LLC

606

Genetec

111

L AZ Parking Ltd.

149

Leonardo US Cyber & Security Solutions, LLC

211

Linebarger Goggan Blair & Sampson, LLP

531

LSI Industries

839

BusGenius

Cardinal Tracking, Inc.

467

Genlyte Solutions— a Signify business

739

LymTal International, Inc.

406

409

CivicSmart

Get My Parking

659

MacKay Meters, Inc.

313

Cleanstreak Surface Cleaning

648

Gillig

805

MAPEI Corporation

610

Cleverciti Systems Corp

559

◆ Go2Sim

626

MEDECO SECURITY LOCKS

206

Cole Ticket Solutions, Inc

◆ Graphic Controls

260

CurbIQ

259

Groome Transportation

916

gtechna

215

Metropolis

339

MH Equipment (GO-4 vehicles)

263

Mistall Insight, Inc.

208

MM Systems

505

Current Components

230

Daktronics, Inc.

841

Hamilton Manufacturing Corp.

525

◆ Dash Marketing

411

Heartland

267

Modii

711

819

◆ Dero Bike Racks

HONK

412

DESIGNA

605

763

727

305

Municipal Parking Services Inc. (MPS)

DESMAN

Hormann Group North America Inc

◆ MV Transportation, Inc

955

Diablo, EDI and Reno

836

HotSpot Parking Inc.

358

Nagels North America, LLC

528

◆ Dimonoff

660

ID TECH

624

Nayax

328

Duncan Solutions, LLC

205

◆ Ikio LED Lighting

737

Neighbor

308

Inex Technologies

873

netPark Software

529

Innova Systems Group

753

NMI

359

◆ Inogeno Inc.

705

◆ Northstar Controls LLC

526

◆ Ebopark Technology Co., Ltd

ECO Parking Technologies

S7 225

72 PARKING & MOBILITY / MAY 2025 / PARKING-MOBILITY-MAGAZINE.ORG

Join us at the Kentucky Derby Museum! Date: Sunday, June 8 Time: 6:30 p.m.- 9:30 p.m. Attire: Derby Style Fees: Included with Full registration or Sunday Daily registration. Additional tickets can be purchased.

Transportation: Will be provided from Conference hotel locations. Please see mobile app for details.

Celebrate the tradition, history, hospitality, and pride of the world-renowned event that is the Kentucky Derby. Exhibits tell the story of how the Derby got its start, going back to 1875. View unique artifacts, ranging from early fashion pieces to winning Hall of Fame trainer D. Wayne Lukas’ trophies and artwork. Come call a race, take a historic walking tour of Churchill Downs or visit a thoroughbred, and learn about what it takes to be a jockey.

Thank you to our sponsors! Platinum Plus

Silver Level

Bronze Level

Exhibitor Listings

EXHIBITOR

BOOTH

Nwave Technologies Inc

925

Offstreet Technology Inc.

663

omniQ

324

Oobeo, Inc.

241

Optec LED Lighting

604

orikan

669

Park Help

557

Park On Call

940

ParkEngage Inc

113

Parker Technology

229

ParkHelp Technologies, Inc.

817

ParkHub

425

Parking Concepts, Inc.

271

Parking Guidance Systems LLC

461

Parking Logix

EXHIBITOR

◆ Premier Technology Integrators LLC

◆ First Time Exhibitor |

BOOTH S6

Strategic Partner

EXHIBITOR

BOOTH

THA Consulting, Inc.

325

Premium Parking

367

The Quirky World of Parking (Larry Cohen)

◆ Provision Global

The Tire Tag

PSI Paper Systems Inc.

TKH Security | Park Assist

355

Q-SAQ, Inc.

625

Toledo Ticket Technologies

107

Reimagined Parking

330

TransCore, Inc.

429

◆ RELYCO

306

Transdev North America

810

Rezcomm

709

Transit Technologies

849

RISETEK Global

731

Trecan Combustion

833

Rydin

740

Trellint

349

Rytec High Performance Doors

631

◆ UbiPark Pty Ltd

804

cheidt & Bachmann S USA, Inc.

Umojo

319

649

◆ Unity5

931

SenSen

935

UpandBike

928

508

Sentry Protection Products

219

Urbiotica

829

Parking Network BV

Signal-Tech

826

Veo

561

Parking Revenue Recovery Services, Inc.

949

640

◆ Vert AI Inc.

427

ParkingAI, Inc.

Smarter City Solutions

471

◆ Vicinia

ParkingZone

404

Soulful Synergy, LLC

Visit Milwaukee

366

ParkMobile, LLC

117

Southland Printing Co., Inc.

661

Walker Consultants

405

◆ ParkRocket

Spot Parking

850

Walter P Moore

163

Parksistem

507

SpotGenius

725

848

Passport Labs Inc.

635

SpotHero

207

Weldon, Williams & Lick, Inc.

641

715

560

WGI, Inc.

Pave Mobility

StructureCare SURVISION

941

Windcave

650

WiseSight, Inc.

318

WPS USA Corp.

741

PayByPhone

549

◆ Payroc

330

Peak Transit, LLC

SKIDATA, Inc.

T2 Systems, Inc.

133

662

TagMaster North America, Inc.

129

Zephire

309

POM Incorporated

424

Tannery Creek Systems, Inc.

361

ZipBy

757

Populus

227

◆ TBL Systems

◆ ZOO Fans

209

Portier USA

654

TEZ

749

74 PARKING & MOBILITY / MAY 2025 / PARKING-MOBILITY-MAGAZINE.ORG

June 14-17, 2026 Milwaukee, Wisconsin Baird Center

Scan for more info

Expo Floor Plan

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IPMI CALENDAR

IPMI Events Calendar 2025 MAY MAY 13 Free IPMI Member Roundtable

Hosted by the IPMI Planning, Design, & Construction Committee: a discussion on Designing For Future: Operational Flexibility.

MAY 14 IPMI Webinar

A Decade of Parking Technology: Predictions, Progress, and Future Needs, presented by the IPMI Technology Committee

MAY 15 Free Member Chat APO

MAY 28* Free Learning Lab

Presented by gtechna

JUNE

*Topic to be announced.

JULY 22, 24, 29, & 31 Online, Instructor-Led Learning Parksmart Advisor Training

AUGUST AUGUST 13 Free Virtual Frontline Training Turning Moments of Failure into a Lifetime of Success

AUGUST 19 Free Member Chat Awards

AUGUST 28 Free Live Meeting

Building Brand & ROI with IPMI

SEPTEMBER SEPTEMBER 9 Online, Instructor-Led Learning

APO Site Reviewer Training—Renewal

JUNE 3 Free Member Chat

SEPTEMBER 10 IPMI Webinar

Conference & Expo First Timers Orientation Chat

There’s Not Here for the Parking: Venue Parking That is Not the Main Event

JUNE 4 Free Virtual Frontline Training

SEPTEMBER 16 Free IPMI Municipal Member Roundtable

Managing Expanding Events: Mastering ICS (Incident Command System)

JUNE 8–11 IPMI Parking & Mobility Conference & Expo Louisville, KY

Virtual Roundtable is limited to municipal/city members.

SEPTEMBER 18 Free Member Chat PTMP

SEPTEMBER 25* Free Learning Lab

JULY

Presented by gtechna

JULY 9 IPMI Webinar

OCTOBER

Leadership in Action: Lessons That Matter

JULY 17 Free Member Chat

OCTOBER 8 Free Virtual Frontline Training

OCTOBER 14 Free IPMI Higher Education Member Roundtable

Virtual Roundtable is limited to higher education members.

OCTOBER 16 Free Member Chat New Members

OCTOBER 21, 23, 28, & 30 Online, Instructor-Led Learning Parksmart Advisor Training

NOVEMBER NOVEMBER 5 IPMI Webinar

Building Blocks: Understanding the Impacts of Policy on Your Operations, Presented by the IPMI Policy & Legislative Cohort

NOVEMBER 12 Free IPMI Municipal Member Roundtable Virtual Roundtable is limited to municipal/city members.

NOVEMBER 20 Free Member Chat APO

DECEMBER DECEMBER 9 Free IPMI Member Roundtable

Hosted by the IPMI Planning, Design, & Construction Committee: a discussion on Municipal Event Parking and Curb Operations.

DECEMBER 11 Free Member Chat New Members

DECEMBER 17* Free Virtual Frontline Training

Introversion & Extroversion: What’s Your Personality Superpower?

New Members

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 77

STATE & REGIONAL CALENDAR

2025 Industry Events and State & Regional Calendar MAY 5–8

SEPTEMBER 17-18

OCTOBER 27–29

Mid–South Parking and Transportation Association (MSTPA) Conference & Trade Show

European Parking Association (EPA) Conference & Exhibition

Southwest Parking & Transportation Association (SWPTA) Annual Conference

Brussels

Atlanta, GA

SEPTEMBER 22–26

JUNE 24–26, 2025 New England Parking & Transportation Council (NEPTC) Conference & Trade Show Mashantucket, CT

Carolinas Parking & Mobility Association (CPMA) Ashville, NC

OCTOBER 14-17, 2025

JULY 9-10 Mid West Parking & Mobility Association (MPMA) Inaugural Conference Kansas City, MO

Las Vegas, NV

Campus Parking and Transportation Association (CPTA) Annual Conference Arlington, TX

OCTOBER 21–23

NOVEMBER 3–6, 2025 California Mobility and Parking Association (CMPA) Annual Conference & Tradeshow Lake Tahoe, CA

NOVEMBER 17-20, 2025 Florida Parking & Transportation Association (FPTA) Annual Conference and Tradeshow Miami, FL

Pacific Intermountain Parking & Transportation Association (PIPTA) Conference & Expo Eugene, OR

Stay up to date on industry events and activities! Visit parking-mobility.org/calendar for the latest updates.

PARKING-MOBILITY-MAGAZINE.ORG / MAY 2025 / PARKING & MOBILITY 78