Agitated, Disruptive â€“ Even Aggressive Patients? We can help! Since 1980, CPI has been teaching health care professionals proven methods for managing difficult or assaultive behaviour. To date, over six million individualsâ€” including thousands of nurses and other health care professionalsâ€”have participated in CPIâ€™s highly successful Nonviolent Crisis InterventionSM training course. This course teaches staff not only how to respond effectively to the warning signs that someone is about to lose control, but also addresses how staff can deal with their own stress and anxiety when confronted with these difficult situations. Visit crisisprevention.com/story for more information and to download our FREE eBook, Creating a Safe and Caring Work Environment, containing insightful tips you can share immediately with your staff. Join us at an upcoming 2012 training course: 11â€“14 September U Perth, WA 9â€“12 October U Melbourne, VIC 16â€“19 October U Brisbane, QLD Australia and New Zealand Office PO Box 509, Dulwich Hill U Sydney, 2203, NSW Free Phone: 1300 244 674 Tel (Local Australia): +61 (0) 2 9516 5177 Email: information@crisisprevention.com U crisisprevention.com 30 Octoberâ€“2 November U Sydney, NSW 6â€“9 November U Kent Town (Adelaide), SA Priority Code: LA122 < < < ;:9<876594362><10.79>-<2:41,+:<2:9<*9)(42'972<10<&3>%:1$1+6%($<#9.6%679-<"932'9(.! ,' 94$(7.< ('),3-<63<1009467+<(< >9(4<)(42 26'9<%1,439<10<24(6767+<67<)3>%:1.>7('6%<)3>%:12:94()>-<$9(.67+<21<(<#(3294< 10%:12:94()> <14<#(3294<10<#9.6%679< &3>%:12:94()> <.9+499 <;:9<)41+4('<63< 967+< '(.9<(5(6$( $9<21< 12:<'9.6%($<+4(.,(293<(7.<717 '9.6%($<+4(.,(293<67<2:9<:9($2:<3%697%93 <;:63<%1,439< )4156.93<(<,76 ,9<1))142,762><21<32,.9723<21<+(67<67 .9)2:<24(6767+<67<)3>%:1.>7('6%<)3>%:12:94()><(7.<(7< (%(.9'6%< ,($606%(2617<2:(2<63<49%1+7639.< ><'( 14<)410933617($<)3>%:12:94()><14+(763(26173<67< ,324($6( << < 72973659<3,)94563617<10<2:9<%(7.6.(293 <1 7<)3>%:12:94()9,26%< 14 <014'3<2:9<'( 14<%1')17972<10<2:9< %1,439< 14 <<< 9%2,493-<39'67(43<(7.<3,)94563617<2( 9<)$(%9<17<;:,43.(><'14767+3 < <249(2639<63<49 ,649.<(2< 2:9<97.<10<2:9<%1,439<014<%1')$92617<10<2:9<.9+499 < < ;:9<%1,439<63<1)97<21<&3>%:6(246323-<&3>%:6(246323<67<;4(6767+-<#9.6%($<&4(%262617943-<&3>%:1$1+6323-<49+632949.< 62:<)410933617($< 67.9'762><($$1 67+<2:9'<21<)4(%26%9<67< /" <;:9<7,' 94<10<)$(%93<67<2:9<%1,439<63<$6'629. < 2: ))$6%(26173< $139<*9067629$><17< < 159' 94< < 7 ,64693<(7.<())$6%(2617<014'3<%(7< 9<1 2(679.<041' < *4< < 14794<10.79>< 9 24(<())$6%(2617<014'<49 ,649.<(7.<1 2(679.< ><2:9< ( 159<%172(%23 < <'6%:9$$9 ):6$$6)3 3 (:3 :9($2: 73 +15 (,< :22) !!3>.79> 9., (,!0,2,49 32,.9723!.1'9326% )132+4(.,(29 %1,439 14 !(.'6336173!67.9 3:2'$< < 44 | THE LAMP SEPTEMBER 2012