c-store.com.au
OCT/NOV 2026
CONTENTS
Oct/Nov 2026
www.c-store.com.au
In this issue Regulars 08
Face Time
Jerome Coutouvidis, Head of Merchandise, Convenience, Viva Energy Retail 12
Store Review Shell Coober Pedy
Features 16
Ice Cream Inside the P&C ice cream freezer
20
Hot Beverages
Expectations are rising for this
12
P&C category 24
Flavoured Milk
There is innovation abound for flavoured milk 28
Tobacco
The devastating impact of the black market
New Products 32
Product Ranging
We bring you all of the latest new product launches
Industry Experts
20
46
Opinion
Theo Foukkare, AACS; Felicity Boulter, Gilbarco Veeder-Root; Darren Park, UCB
Latest News 52
Industry Updates
AACS Study Tour; The Distributors; Illicit tobacco; Power Crank; Optus; Romeo Foodland; CCEP 56
Petrol News
U-GO; Z Energy; Costco fuel; 7-Eleven; EV uptake; Petrol theft
ON THE COVER
52 4
October/November 2026
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EDITORIAL
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Group Publisher C&I Media Pty Ltd Safa de Valois Commercial Director Safa de Valois safa@c-store.com.au Editorial Director James Wells james@intermedia.com.au Managing Editor Thomas Oakley-Newell tom@c-store.com.au Art Director Alyssa Coundouris alyssac@intermedia.com.au Production Manager Jacqui Cooper jacqui@intermedia.com.au Production Assistant Tazlin Cantrill magazine.material@intermedia.com.au Prepress Tony Willson PROUD MEMBERS OF:
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G
Fuel for thought
’day and welcome
The flavoured milk category is
to the latest issue of
evolving. High-protein and reduced-
Convenience & Impulse
sugar options are on the rise, and we
Retailing magazine.
speak to suppliers and retailers about
First up we meet
merchandising strategies and where
Jerome Coutouvidis, Head of
they see future growth opportunities.
Merchandising, Convenience at Viva
Finally, we look at tobacco. A
Energy Retail. Jerome discusses his
category well-documented in its
career in retail, spanning nearly every
demise. Over the past five years, the
facet of the channel, and what his plans
rise in illicit tobacco is unprecedented
are for the future. We then check out
around the world. We examine what
Shell Coober Pedy – an impressive
associations and governments are
family-run multi-purpose roadhouse in
doing to help retailers get back to as
the famous opal-mining town.
close to normality as possible.
We kick our category features
We then head to Southeast
off with ice cream. We look at how
Queensland for the Australian
nostalgia, novelty and portion control
Association of Convenience Stores
are reshaping the category, with
(AACS) Down Under Study Tour
suppliers pointing to an interesting
for an insightful few days of visiting
divide between those consumers
interesting and innovative sites, as well
seeking comfort and those looking for
as great opportunities for networking.
more adventure.
A big thanks to our columnists - Theo
The feature on hot beverages looks
Foukkare from AACS, Felicity Boulter
at changing consumer expectations,
from Gilbarco Veeder-Root, and Darren
product and equipment innovation,
Park from UCB. Some great insights.
operational challenges, and how
Enjoy the read.
retailers can differentiate their hot beverage offer in an increasingly
Cheers,
competitive market.
Thomas Oakley-Newell
Join us for more
Scan the code to explore the website and get social.
MEET THE TEAM
Safa de Valois
James Wells
Thomas Oakley-Newell
Alyssa Coundouris
www.c-store.com.au
5
PRIME TIME
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October/November 2026
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FACE TIME
THE FULL RETAIL JOURNEY From stacking shelves at a discount variety store to heading up merchandise at Viva Energy Retail, Jerome Coutouvidis has seen retail from nearly every angle. This is his story… Top: Jerome with the Viva Energy Retail teams at a recent conference
8
I WAS BORN in Adelaide, South Australia, and raised along the coastline at Aldinga Beach. We had a close family unit growing up – my dad Denny, my mum Felicity and my sister Teegan. Coming from a mixed background of both Greek and English/German heritage, we had a close extended family with great cultural influence. Growing up, I had a very active lifestyle with multiple sports and activities. My dad really pushed me with my sport, with everything from Australian rules football to cricket, swimming and martial arts. My mum drove a really strong influence around education and commitment to learning. Coming from a working-class family where both parents worked full time, the importance of contributing to the family household and supporting with cooking, cleaning and jobs around the house was also a big influence on me. This set me up well later in life. My first job was in retail, working on a shop floor in discount variety – stacking shelves and working on the checkout. While I didn’t know my future would be in
October/November 2026
retail back then, it certainly helped me appreciate the operational side of business and how important it is to listen to customers. Travel has been a big influence in my life, both for work and pleasure. Having worked extensively in product development and global sourcing, I have travelled to Asia for work more than 20 times. Aside from this, I have been lucky enough to travel to the USA, Bali and Europe for pleasure. In fact, I married my wife overseas in Santorini, Greece. Today I am Head of Merchandise, Convenience for Viva Energy Retail. My first permanent job was as a Junior Buyer. Initially my career began in merchandise under the buying stream, then I progressed into category management, and later I moved into product development and global sourcing. This was followed by time in supply chain, warehouse management and B2C e-commerce. The combination of these skills and experiences have set me on a path to where I am today, with experience from factory to shop floor.
FACE TIME
Having worked extensively in product development and global sourcing, Jerome has travelled to Asia for work more than 20 times
Jerome’s immediate family consists of his wife Eirlys and his two kids – Sofie (7) and Charlie (3)
“Retailers and suppliers will find what is important to them, but most important is the end customer – they are our reason for being here.”
During football season Jerome is an avid Port Adelaide supporter and member
As well as training for the Noosa triathlon in November, Jerome makes sure he is also present for quality family time
I have been lucky enough to be a part of multiple growth businesses and involved in scaling businesses from the ground up. Aside from this, the opportunity to be exposed to global markets from a product sourcing perspective, and to view how retail operates outside of Australia, has been a highlight for me and has opened my mind to much broader thinking. In my spare time, besides making sure I am present for quality family time, I am also personally training for the Noosa Triathlon in November. During football season I am an avid Port Adelaide supporter and member. My immediate family consists of my wife Eirlys and our two kids, Sofie, seven, and Charlie, three. In five years I would like to be in a position where I have helped lead successful transformation for the Viva Energy Retail business and have the merchandise team recognised as best practice and high achieving within the industry. The mark of success won’t be in sales growth alone, but in the development of people. Personally, I would like to believe my skill set in large team management would have progressed to see me take on wider challenges beyond just merchandise. On a family level, in five years my first child will have reached high school, and I want to ensure she has all opportunities available to her. My advice for retailers is to always stay connected to team and customer. Listen to your stores and listen to customer feedback. The answer is never behind a desk. Customer needs will always evolve, so looking forward and building strategy for the future is the most important piece to success. My advice for suppliers is that putting the consumer first is key. Both retailers and suppliers will be clear on their own priorities, but most important is understanding the end customer – they are the reason for being here. Building joint plans that are customer centric will drive growth of business for both parties. ■ www.c-store.com.au
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STORE REVIEW
An outback wonder No, it’s not a mirage, it’s Shell Coober Pedy. A 24-hour family-run roadhouse in the famous opal-mining town in northern South Australia. Words Thomas Oakley-Newell
Above: Being over 850 kilometres from Adelaide comes with challenges, but also opportunities
IN THE MIDDLE of South Australia, where the Stuart Highway cuts through some of the country’s most remote landscape, sits Shell Coober Pedy. The family-run roadhouse operates 24 hours a day, serving locals, tourists and truck drivers with fuel, food, coffee, showers, accommodation and a restaurant. It is a model that stretches well beyond the traditional service station, and one that Chris Pantelis, Managing Director of Accounts at Shell Coober Pedy, says has been shaped by the needs of its customers. “We’ve always tried to be much more than just a service station. We wanted to be a destination. We’re a 24-hour roadhouse and one-stop destination for locals, tourists and truck drivers travelling the Stuart Highway.” The site offers 12 motel rooms, showers and facilities that are free for truck drivers, alongside convenience essentials and the Outback Bar & Grill. The venue has also hosted art shows, fringe shows and even a wedding. “Being a family-run business is a big part of who we are. We are hands-on every day and constantly reinvesting, improving and looking at what we can do better,” Pantelis says.
An unexpected experience The customer experience is built around cleanliness, service and food, with the business aiming to challenge expectations of what a remote roadhouse can offer. “We want people to walk in and think: ‘Wow, I wasn’t expecting this in a roadhouse in the middle of the outback’. We hear that often,” explains Pantelis. The customer base ranges from local residents to tourists and truck drivers who may have spent hours on the road. “We want customers to leave remembering the experience, not just the fuel stop.” 12
October/November 2026
Food at the centre Food is a major part of the proposition, spanning barista coffee, grab-and-go options, fresh sandwiches and rolls, hot food and daily specials. At The Outback Bar & Grill, the offering moves further into restaurant territory, with the family’s Greek and Cypriot heritage reflected in the menu. “The quality of our food is probably one of our biggest points of difference. We don’t believe being a roadhouse means you have to serve ordinary roadhouse food.” “We have rotisserie yiros, our signature 400g Greek-style souvlaki, homemade tzatziki, pizzas with house-made bases, pastas, seafood and char-grilled steaks. We also offer premium steaks including marble score 9 Wagyu.”
Convenience expectations are changing Pantelis says the store reflects a wider change in what customers expect from convenience retail. “Customers are expecting better quality from convenience retail. They still want speed and convenience, but they don’t necessarily want cheap, basic food.” He says customers are increasingly looking for fresh food, quality coffee, healthier choices and something distinctive. For travellers, the stop is also about having somewhere comfortable to take a break. “Travellers especially want an experience. They don’t just want to stop, fill up and leave – they want somewhere clean and comfortable where they can have a proper meal and recharge before getting back on the highway.” He expects the service station model to continue evolving, with foodservice and hospitality playing a greater role, particularly at regional and highway sites. “I think the traditional service-station model will continue to change.
STORE REVIEW Fuel will obviously remain important, but customers will increasingly expect better food, premium coffee, fresh options, technology, faster service and more reasons to visit the store beyond filling their vehicle. “A successful convenience store will become a destination in its own right. Foodservice and hospitality will play a much bigger role, particularly for highway and regional locations.”
Leading from the front The realities of operating a 24-hour business in a remote location place particular demands on the team. For Pantelis, maintaining standards starts with being directly involved in the business. “Never become complacent. Be involved in your business, listen to your customers and listen to your staff.” He says retailers should keep stores clean, shelves stocked and standards high, while continuing to look for ways to improve. “Most importantly, don’t expect your staff to do something you wouldn’t do yourself. We’re a family business and we’re still on the floor, serving customers, making coffees, cleaning, stocking shelves and solving problems. “You have to lead from the front.”
Partnership beyond the store Operating more than 850 kilometres from Adelaide presents its own challenges, particularly when it comes to freight. “Communication is everything. Retailers are the ones speaking directly to customers every day, so suppliers need to listen to what we’re seeing at store level.” Pantelis says suppliers can also help retailers identify new products, promotions and emerging trends. “For remote businesses such as ours, reliable supply is particularly important. When you’re more than 850 kilometres from Adelaide, you can’t simply get something delivered that afternoon.” He says the strongest supplier relationships come from understanding the realities of remote retail. “Suppliers who understand the challenges of operating remotely and work with us rather than simply selling to us become genuine business partners.”
The family’s Greek and Cypriot heritage is reflected in its menu
Shell Coober Pedy challenges the conventional roadhouse model
Outback Bar and Grill has even hosted a wedding
“We want customers to leave remembering the experience, not just the fuel stop.” – Chris Pantelis, Managing Director of Accounts, Shell Coober Pedy
Blurring the lines The site’s approach to innovation is less about technology than about changing what customers expect from a service station. “We’re constantly trying things. One of the biggest things we’ve done is blur the line between a service station and a restaurant.” The business also links its food and fuel offers, using meal and fuel incentives to encourage customers to engage with the wider site. “For us, innovation doesn’t always have to involve technology. Sometimes it’s simply asking, ‘What wouldn’t someone expect to find at a roadhouse?’ and then delivering it exceptionally well.” For a family business operating in one of Australia’s most remote communities, Pantelis says the challenges of freight, staffing and distance are part of the territory. “We’re extremely proud to operate a family business in Coober Pedy. “We employ local people, support our community and welcome travellers from all over Australia and the world. “Our philosophy has always been simple: keep improving, look after your customers, support your staff and never forget that reputation is earned one customer at a time. “And when somebody drives hundreds of kilometres through the outback, pulls into Coober Pedy and leaves saying, ‘That was the last thing I expected to find at a roadhouse,’ then we know we’re doing something right.” ■ www.c-store.com.au
13
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FEATURE ICE CREAM
Scoop Dreams Credit: iStock.com/jeffbergen
Inside the P&C ice cream freezer: how nostalgia, novelty and portion control are reshaping the category. Words Thomas Oakley-Newell
FOR A CATEGORY long treated as a seasonal add-on, ice cream is increasingly being positioned as a year-round fixture in the convenience mission, sitting somewhere between a planned treat and an impulse buy triggered by a broken air-con unit in a beaten-up Subaru. That shift is playing out against a backdrop of cost-ofliving pressure, changing snacking habits and a freezer cabinet with less room to move than it used to have. Manufacturers are responding with everything from premium, texture-driven indulgence to nostalgia plays and portion-controlled snacking formats, while retailers are being asked to work harder to merchandise a category that rewards visibility and range quality over sheer SKU count. According to the Australian Association of Convenience Stores (AACS) Mid-Year 2026 Report, the ice cream category has delivered modest value growth of 2.8 per cent, while recording a slight drop of 1.5 per cent in unit sales. Theo Foukkare, CEO of AACS, explained that this indicated the growth was driven primarily by pricing and product mix rather than volume. “Despite the softer unit performance, the category remained in positive value territory as we saw continued demand for ice cream singles, which increased 3.1 per cent in value 0.1 per cent in unit sales.” State performance was mixed, with the Eastern Seaboard delivering relatively stable results. However, Western Australia performed poorly, recording declines in both value and unit sales.
A tale of two flavours Ice cream buyers in the petrol and convenience channel are currently pulling in two directions at once, according to those in the know across the category. 16
October/November 2026
Chris Martin, Chief Commercial Officer, Bulla Dairy Foods, points to a split between comfort and adventure. “Consumers want the comfort of familiar, nostalgic flavours, but they’re equally drawn to bold, worldly formats and flavours. Pistachio, matcha and Dubai chocolate are good examples of this. We’re also seeing an appetite for more complex sensory experiences in the premium tier, with more inclusions, texture, and sauce.” That same tension between old and new shows up across the wider portfolio at The Magnum Ice Cream Company, according to Brian Jeong, Customer Strategy & Planning Lead at The Magnum Ice Cream Company. “Ice cream is evolving from a seasonal treat into an all-year-round indulgence and snacking choice. At The Magnum Ice Cream Company, we’re seeing this play out across our portfolio, from premium indulgence brands such as Magnum and Ben & Jerry’s to much-loved Australian brands including Golden Gaytime, Paddle Pop and Weis.” Jeong notes that cost-of-living pressure is shaping how shoppers approach the category, even as they seek out treats. “As cost-of-living pressures persist, consumers are seeking small, affordable indulgences, making ice cream an increasingly relevant treat choice. At the same time, consumers are looking for options that align with their lifestyle needs, including lower-sugar, lower-calorie, portion-controlled, dairy-free and plant-based alternatives.” Shaun Piggott, Founder and CEO of Mini Melts Australia, frames the same shift in blunter terms. “The category is maturing, not necessarily booming. Overall, Australian ice cream is growing, but the value growth is outpacing volume, meaning people are paying more for less, not eating more of it.”
FEATURE ICE CREAM
Texture appeal For the major manufacturers, innovation is increasingly about sensory experience rather than simply new flavours. Piggott says the bigger players are “leaning hard into premiumisation and texture: mochi layers, crisp coatings, protein-fortified lines and bold inclusions, because visual appeal and a point of difference is what earns impulse spend at a freezer door”. While smaller operators, like Mini Melts, are taking a different route. “Smaller and challenger brands, us included, are innovating on format and occasion rather than trying to outspend the majors on marketing. Novelty formats that don’t fit the traditional stick-or-tub mould, like true single-serve, snackable formats, are where we’ve innovated,” Piggott says. Bulla has leaned into licensing as a way of merging nostalgia with novelty. “We’ve just launched new licensed flavours with Asahi, SOLO and Passiona, tapping into nostalgic soft drink flavours and bringing them into the freezer,” Martin says. At Magnum, flavour innovation is being driven by trends moving out of food culture and into the freezer cabinet, explains Jeong. “Flavour innovation is also playing a major role, with social media and food culture accelerating demand for trend-led flavours. This can be seen in products such as Magnum Pistachio and Golden Gaytime Cinnabon, which tap into flavour trends already gaining momentum across the broader food landscape.” Both Jeong and Martin flag social media’s growing influence on how younger shoppers engage with the category. “Social media is also changing how products are discovered, so how a product looks is increasingly important when it comes to appealing to younger consumers,” Martin says.
“Australian ice cream is growing, but the value growth is outpacing volume, meaning people are paying more for less, not eating more of it.” - Shaun Piggott, Founder and CEO, Mini Melts Australia
Formats driving growth Format, more than flavour, is where much of the category’s growth story sits. Piggott says single-serve and portioncontrolled products are winning shelf space. “The real story is convenience and portion control: sticks, mini cups and pouches are winning because they fit an onthe-go, active lifestyle. There’s less room in the cabinet as formats evolve and demand shifts, so suppliers are having to work harder to earn and keep freezer space than they used to.” Jeong points to new formats built for modern snacking occasions. “Manufacturers are also innovating through new formats designed for modern snacking occasions. Products such as Golden Gaytime Slab and Ben & Jerry’s Cookie Dough Sandwich reflect growing demand for convenient, portable and satisfying treats that suit on-the-go lifestyles.” Martin, meanwhile, highlights take-home as the standout performer in convenience this year. “Take home formats and everyday singles remain core to the category, they’re what keeps people buying regularly, while ice blocks and novelty formats are where we’re seeing some of the most interesting growth opportunities, particularly through nostalgic licensing plays like SOLO and Passiona.”
Advice for retailers How ice cream is ranged and merchandised matters as much as what’s on offer. Piggott is direct about treating the freezer as an active category. “Don’t treat the ice cream freezer like a static fixture. It’s one of the highest-margin, most spontaneous-purchase categories in the store if it’s merchandised right.” →
www.c-store.com.au
17
FEATURE ICE CREAM
On placement, Piggott says to position the cabinet on the path to the till or near outdoor signage, because visibility and proximity drive the impulse trigger more than price does. “Don’t let the category go stagnant; a lack of new product development is exactly what has stalled singleserve sales in this channel before. Retailers who refresh the range seasonally outperform those who don’t.” Jeong echoes the importance of availability and visibility. “Ensuring popular core products are always available remains essential, particularly during warmer months when demand peaks.” Martin’s advice centres on balancing everyday reliability with premium upsell. “Retailers need a mix of everyday singles that keep the category moving day to day, alongside standout premium or novelty products that give shoppers a reason to trade up.”
The role of convenience The channel’s role is distinct from grocery as Jeong explains that “grocery is often linked to planned shopping missions, while convenience is centred on immediate consumption and on-the-go purchases”. He says this makes “impulse and single-serve ice cream formats particularly relevant in convenience, where consumers are often seeking a quick treat or refreshment.” Piggott says that convenience and petrol punch well above their weight on margin and impulse behaviour, but they’re a smaller slice of total category volume than supermarkets, which dominate take-home. “The channel’s advantage is that it owns the emotional, spontaneous purchase occasion, where nobody plans a stick ice cream three days in advance. “The challenge is that convenience retailing generally is under pressure: falling tobacco revenue, cost-of-living headwinds, supermarkets encroaching on convenience missions. This effectively means ice cream is increasingly being asked to carry more of the basket’s margin than it used to.”
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October/November 2026
“Retailers need a mix of everyday singles that keep the category moving day to day, alongside standout premium or novelty products that give shoppers a reason to trade up.” - Chris Martin, Chief Commercial Officer, Bulla Dairy Foods
Where the growth will come from Growth from here won’t come from selling more ice cream to the same shoppers, but from reaching new occasions, formats and audiences altogether. “Smaller, snack-style formats. We haven’t seen the shift toward these as strongly in Australia as in Europe yet, but a growing health-conscious consumer base, plus the rising number of Australians on GLP-1 type medications affecting portion size, points to more demand for permissible, mindful treating. Premium ice cream snacks that deliver an indulgent experience in a smaller format are well placed to capture that,” says Martin. Piggott sees the opportunity in distribution economics for smaller brands. “The gap I see, and where we’ve built our whole model, is in brands and formats that don’t need a full national DSD infrastructure to get into a freezer door. The traditional model locks out smaller, more interesting brands because the logistics and cabinet-servicing cost is so high. Whoever solves distribution economics for challenger brands in this channel, without forcing retailers into a narrow set of suppliers, is going to unlock a wave of category renewal.” Jeong points to a combination of indulgence, lifestyle alignment and cultural connection. “The biggest opportunities for growth lie in expanding consumption occasions, premium innovation and products that meet evolving consumer needs. There is significant opportunity to continue repositioning ice cream as an everyday snacking choice rather than purely a seasonal treat.” ■
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katoombafoods.com.au/snacks Code Product Name KTRP-01 Roti Puff Tandoori Chicken 12 X 120g KTRP-02 Roti Puff Butter Chicken 12 X 120g KTRP-03 Roti Puff Lamb & Rosemary 12 x 120g
Code 900S 901S 902S 903S 904S 905S
EAN13 9317471003968 9317471010003 9317471010010
TUN 29317471003962 93174710100036 93174710100104
Product Name EAN13 Swiss & Oats Strawberry & Vanilla 6 x 150g 9316086005176 Swiss & Oats Blueberry 6 x 150g 9316086005190 Swiss & Oats Vanilla 6 x 150g 9316086005183 Swiss & Oats Mango Passionfruit 6 x 150g 9316086005220 Swiss & Oats Mixed Berries 6 x 150g 9316086005268 Swiss & Oats Apple & Cinnamon 6 x 150g 9316086005206
TUN 19316086005173 19316086005197 19316086005180 19316086005227 19316086005265 19316086005203
Drive morning traffic and basket spend.
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FEATURE HOT BEVERAGES
Credit: iStock.com/Igor Suka
Worth the grind Rising expectations are reshaping convenience coffee, creating opportunities around quality, value, choice and new occasions. Words Deb Jackson
COFFEE HAS LONG been one of convenience retail’s most dependable traffic drivers, but the category is facing a more challenging trading environment in 2026. According to the AACS State of the Industry Mid-Year Report 2026, Hot Dispensed Beverages declined 1.3 per cent in value in the first half of the year, reversing the growth recorded during the same period in 2025. Softer customer demand and lower transaction volumes weighed on the category, with NSW the biggest contributor to the national decline. However, Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), says the strength of the wider foodservice category presents an opportunity to connect coffee more closely with food-to-go. “Foodservice continues to be one of the strongestperforming areas of the convenience channel, growing 5.8 per cent in value. That creates an opportunity for retailers to think about hot beverages as part of the broader food-to-go occasion rather than as a standalone purchase.” At APCO, for example, coffee accounts for approximately 83 per cent of café beverage sales, while café beverages contribute more than 21 per cent of total foodservice sales. Coffee also plays an important role in driving repeat visits and increasing basket size, particularly when paired with breakfast through value combinations.
Café quality becomes the baseline The gap between convenience coffee and the traditional café continues to narrow. Speed and accessibility remain fundamental advantages for P&C, but consumers increasingly expect those benefits without compromising on what is in the cup. 20
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Better coffee at home and greater out-of-home choice mean convenience coffee is increasingly judged against cafés and quick-service restaurants. “Customers are increasingly expecting café-quality coffee delivered with the convenience and speed of a retail environment. Premium bean quality, consistency in flavour, value and greater selection of milk and coffee types continue to be expected alongside seamless experiences and relevant food offers,” says an Ampol spokesperson. Importantly, competing on quality does not require P&C retailers to recreate the traditional café experience. “P&C retailers do not need to replicate a café to compete with one. Ultimately, customers judge coffee by the quality in the cup, beyond the preparation method,” says Manuela Penuela, Marketing Specialist at Melitta Professional. “A well-designed setup can deliver café-quality beverages with the speed, capacity and reliability these sites require, reducing variations between drinks, shifts and locations. This makes it possible to deliver a consistent menu at scale, with efficient support for staff across every site.” That places greater emphasis on the less visible elements of a successful coffee program, from preventative maintenance and equipment selection to staff training, cleaning and operating procedures. APCO has placed a particular focus on barista capability, with training covering coffee knowledge, extraction quality, milk texturing, presentation, customer engagement and speed of service. “Barista capability is fundamental because equipment and quality ingredients can only deliver their full potential when supported by well-trained people. Customers expect
FEATURE HOT BEVERAGES
Different milk varietals are commonplace now, even in service stations
A Melitta machine receiving a technical service
the same taste, presentation and service experience every time they visit, regardless of the store or time of day,” says Beverley Eastgate, Senior Category Manager at APCO. The push for better coffee comes as the economics of delivering it become more challenging. Rising bean, milk and labour costs are putting pressure on margins just as consumers are becoming increasingly sensitive to price. “We are managing these pressures through regular pricing and competitor reviews, supplier negotiations, simplified operating processes and a continued focus on waste and portion control,” says Eastgate. “We are also strengthening food attachment through well-designed combos, which allows us to grow the overall transaction rather than relying solely on increases to the coffee price. Protecting quality remains non-negotiable because reducing quality would risk customer loyalty and long-term sales.”
FIVE WAYS TO STRENGTHEN THE COFFEE OCCASION Protect the cup: Cutting quality to manage costs risks undermining repeat visitation. Build the basket: Use breakfast, bakery and snack combinations to grow the total transaction. Keep choice simple: Customisation should add appeal without slowing service or creating unnecessary waste. Think beyond breakfast: Afternoon, overnight and snacking occasions can extend coffee sales across the day. Prioritise consistency: Equipment, maintenance and training all influence whether customers come back.
An iced matcha latte
Value is also being reinforced through accessible “Protecting everyday pricing and loyalty mechanics. At 7-Eleven, ground coffee remains priced at $2, while quality remains freshly Shell OTR and Reddy Express have maintained non-negotiable coffee prices despite increasing input costs. The introduction of Flybuys across Shell OTR and because reducing Reddy Express also gives customers additional to earn points, while OTR App quality would opportunities incentives include ‘Buy 5, Get 1 Free’. The foodservice opportunity adds another risk customer dimension to value. Pairing coffee with bakery, breakfast and snack products can create a compelling loyalty and longdeal for customers while increasing the value of the term sales.” overall basket. – Beverley Eastgate, Senior Category Manager, APCO
As Foukkare says: “A strong coffee offer can help drive frequency and provide a natural opportunity to build the basket through breakfast, bakery and other food-to-go combinations. The focus needs to be on giving customers a compelling reason to choose convenience for that occasion.”
Choice creates new occasions While familiar favourites remain at the heart of the category, the definition of a convenience coffee offer is expanding. Melitta reports cappuccino as the standout choice, accounting for around 30 per cent of total beverage production, followed by lattes and flat whites. However, alternative milks, flavours and different beverage formats are broadening the category’s reach. At 7-Eleven, customers can personalise drinks with free flavour syrups and choose from full cream, lite, oat and soy milk, while matcha has also joined the offer. Shell OTR and Reddy Express are seeing growth in hot chocolate, chai and limited-time barista-made beverages, including a seasonal Hot Choc Orange trial. Limited time offers allow retailers to test emerging flavours and create seasonal interest without permanently adding operational complexity. → www.c-store.com.au
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FEATURE HOT BEVERAGES
One of the biggest untapped opportunities is extending coffee beyond its traditional morning stronghold
Customers at 7-Eleven can personalise their drink through different milk varietals and flavour syrups
Jono Goldthorpe, National Coffee Ambassador at Grinders Coffee, also sees further potential in customisation, with syrups, flavour additions and seasonal offers expected to continue growing. Looking further ahead, functional beverages could begin influencing menus through protein-enriched milks and additions such as collagen and fibre. As menus broaden and expectations rise, technology is playing an increasingly important role in helping retailers manage the competing demands of quality, speed and operational simplicity. Automation is no longer simply about removing labour from coffee preparation. Increasingly sophisticated equipment can control key variables, improve consistency and reduce the burden on store teams. Melitta’s latest equipment, for example, incorporates automated cleaning and data connectivity, while its range allows different machine configurations for compact, mediumvolume and high-demand locations. Its CT8plus can accommodate up to four milk varieties, with separate milk systems designed to prevent crosscontamination between varieties. Ampol is similarly investing in new equipment, preventative maintenance and refurbished coffee areas to improve consistency across its network. Machine data can also help retailers understand site-level demand, plan replenishment and tailor equipment and menus to individual locations. Perhaps the biggest untapped opportunity is extending coffee beyond its traditional morning stronghold. Breakfast and the morning commute will remain critical, but greater menu flexibility gives retailers more ways to target morning tea, afternoon snacking and overnight customers. APCO sees potential to strengthen coffee and food combinations across different dayparts, while its 24hour operations create opportunities among shift workers and travellers seeking quality coffee when 22
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“P&C retailers do not need to replicate a café to compete with one. Ultimately, customers judge coffee by the quality in the cup, beyond the preparation method.” – Manuela Penuela, Marketing Specialist, Melitta Professional
COFFEE’S COLD OPPORTUNITY Ampol identifies iced coffee as one of its strongest growth areas, with demand increasingly extending across the year. Grinders says iced coffees and frappes have also established a year-round place on menus, particularly among under-35s seeking bold flavours, layered textures and customisation. For retailers, cold formats offer a way to take an established coffee proposition into warmer weather, later dayparts and younger demographics.
traditional cafés may be closed. Drive-through, delivery and digital ordering can further expand the occasions in which customers access the offer. Changing forecourt behaviour could create new occasions too. Melitta points to longer dwell times at selected EV charging locations as a potential catalyst for a more developed food and beverage experience. Meanwhile, iced, flavoured and potentially functional drinks provide a route to younger consumers and purchases later in the day. The opportunity is not necessarily to build the biggest possible beverage menu, but to understand the occasions each store can credibly win and create an offer around them. As Goldthorpe says: “Ultimately, consumers want the right coffee for the right occasion. Across the market, retailers that connect quality, value, convenience and execution are often seeing stronger customer engagement.” For P&C retailers, that combination is where the category’s advantage lies. The channel can offer quality coffee alongside speed, accessible pricing, extended trading hours and an increasingly sophisticated food-to-go range. In a market where customers have more choice than ever, turning those strengths into a consistent experience – and giving shoppers more reasons to add a coffee across more occasions – will be central to putting growth back into the category. ■
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FEATURE FLAVOURED MILK
Milking the benefits Functional innovation is reshaping flavoured milk, giving convenience retailers new ways to grow category sales. Credit: iStock.com/DeanDrobot
Words Deb Jackson
FLAVOURED MILK HAS long been a convenience staple, but the category is evolving well beyond the traditional iced coffee or chocolate milk grabbed on the morning commute. Protein, no added sugar, larger impulse formats and emerging functional benefits are broadening its appeal, while creating new reasons for consumers to reach into the fridge. For petrol and convenience retailers, that evolution is particularly significant at a time when shoppers remain cautious about discretionary spending and many categories are battling softer unit sales. Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), says flavoured milk has continued to demonstrate its strength within the channel, with value sales up 7.9 per cent in the first half of 2026. Daryl Barry, Senior Category Manager – Beverages at Bega, describes flavoured milk as a resilient category despite cost-of-living pressure, inflation and softer consumer confidence. It is now the second-largest beverage category in P&C behind energy drinks and has overtaken carbonated soft drinks in value, with recent growth driven almost entirely by protein-led innovation. The strength of the category is also evident at store level. Shell Reddy Express and Shell OTR category managers say flavoured milk remains a popular chilled beverage across both networks and an important part of the convenience mission. While energy drinks have 24
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experienced strong growth, flavoured milk continues to deliver significant sales among shoppers seeking a more substantial and satisfying drink. However, extended shelf-life and shelf-stable formats could increasingly open up opportunities for off-location merchandising, while helping retailers reduce wastage and improve availability.
Function meets flavour While indulgence remains central to flavoured milk’s appeal, health and functionality are rapidly changing the reasons consumers enter the category. Barry says shopper demand is increasingly spanning five key need states – treat and reward, everyday performance, gut health, weight wellness and healthy mind. “Indulgence is not disappearing; it is being reframed. Shoppers still want great taste, but they are increasingly looking for an added reason to buy. Products that combine familiar flavour cues with credible nutritional or functional benefits are best placed to win.” Protein is leading that shift. Core flavoured milk, including iced coffee and rainbow flavoured milk, still accounts for around 75 per cent of category sales and volume, according to Bega, but functional protein products have delivered virtually all category growth over the past year and now represent approximately 25 per cent of sales.
FEATURE FLAVOURED MILK
Melissah Winders, Category Manager at Lactalis Australia, points to a similar trajectory, with Circana data showing protein flavoured milk growing 60 per cent in convenience. Despite this, protein’s share in convenience remains around half that of grocery majors, suggesting considerable headroom for P&C retailers. Retailers are seeing the shift firsthand, with Shell Reddy Express and Shell OTR category managers saying: “One of the most significant shifts we’re seeing is the continued growth of high-protein flavoured milk, driven by customers looking for beverages that deliver both convenience and nutritional benefits.” Reduced-sugar options and products supporting active lifestyles are also gaining traction, particularly among younger shoppers seeking functional alternatives to traditional ready-to-drink beverages. Lactalis data shows chocolate contributes 29 per cent of value growth in protein flavoured milk, followed by strawberry at 15 per cent. Within rainbow flavoured milk, banana is the standout growth flavour, contributing 44 per cent of segment growth, followed by chocolate at 36 per cent.
“Indulgence is not disappearing; it is being reframed. Shoppers still want great taste, but they are increasingly looking for an added reason to buy.” – Daryl Barry, Senior Category Manager – Beverages, Bega
Size matters Pack format is another area where the convenience shopper is distinguishing themselves. Lactalis says 750ml rainbow flavoured milk is growing strongly in convenience despite declines across the broader segment. Its data shows the format growing 16 per cent, with growth running three times faster in convenience than grocery and value share over-indexing grocery by 3.5 times. This is reflected at Shell Reddy Express and Shell OTR, where larger 500ml to 750ml packs remain popular. Traditional favourites, particularly chocolate milk and iced coffee, continue to resonate strongly, while established brands including Dare, Ice Break, OAK and Farmers Union in South Australia benefit from strong brand loyalty.
MAKE FLAVOURED MILK EASIER TO SHOP Protect the heroes: Give core iced coffee and other best-sellers enough facings to prevent out-of-stocks. Make protein visible: Create a clear functional destination rather than scattering protein products throughout the fridge. Think by mission: Separate protein, iced coffee and rainbow milk so shoppers can navigate quickly. Cross-merchandise: Pair protein milk with better-for-you snacks and iced coffee or rainbow milk with hot food. Look beyond the fridge: Use secondary displays and suitable shelfstable formats to capture incremental impulse sales.
While larger packs offer value and satiety, Bega also sees opportunities for smaller formats offering portion control, portability, trial and functional benefits. No added sugar (NAS) is another emerging opportunity. Lactalis says NAS iced coffee is growing 3.9 per cent, helping offset declines in traditional sugar-based iced coffee, yet its share in convenience remains nine percentage points below grocery. Strong iced coffee is also emerging as a growth platform. For suppliers, these changing missions are driving a wave of product development. Lactalis has expanded its OAK Plus Protein and Pauls Plus Protein ranges, while OAK Banana 750ml has supported growth in larger rainbow milk formats. Its Ice Break NAS range has also been reformulated with natural sweeteners. Bega’s November pipeline spans protein, creatine, meal replacement and indulgence, including new products across Dare and Dairy Farmers.
Make the fridge work harder With innovation accelerating, the challenge for retailers is ensuring the fridge reflects how shoppers now navigate the category. Winders says the most successful flavoured milk fridges keep core products available while making different segments easy to identify. Lactalis recommends positioning protein flavoured milk on the top shelf to reinforce its premium and functional credentials, rainbow milk at eye level to maximise impulse conversion, and grouping iced coffee by brand with multiple facings for leading SKUs. → www.c-store.com.au
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FEATURE FLAVOURED MILK
Shell Reddy Express and Shell OTR also emphasise the importance of execution. “Merchandising and POS are critical to category performance. Strong visibility within high-traffic fridge locations, clear product segmentation and strategic positioning alongside complementary beverage categories all help customers navigate the offer and drive impulse purchases.” Cross-merchandising provides another opportunity. Lactalis recommends pairing protein milk with protein bars and better-for-you snacks, while iced coffee and rainbow flavoured milk naturally complement hot food, confectionery and snacks. “For retailers, the opportunity is to optimise range and space across both functional and traditional segments. Investing in protein while supporting core iced coffee and rainbow offers will help capture future growth, attract younger shoppers, and maximise category value,” said Winders. Shell Reddy Express and Shell OTR similarly report that promotions and combo or meal deals can drive trial and increase basket size, with flavoured milk complementing a range of food-togo offers while providing value for customers. Bega’s Barry says retailers also need to balance emerging growth with the fundamentals of availability. Protein and functional SKUs require room to grow, but core best-sellers need sufficient space to protect availability during peak trading periods. “The aim is simple: the right range, in the right space, at the right time, with full availability.” Visibility beyond the traditional fixture can also pay dividends. Ampol says chilled offlocation displays are delivering outsized results, highlighting the importance of visibility and impulse purchasing. Its Foodary Crave N’ Save promotion regularly features milk products to encourage trial, choice and incremental sales. The opportunity for P&C retailers lies not in replacing traditional flavoured milk with functional alternatives, but in creating a category that serves both.
“Investing in protein while supporting core iced coffee and rainbow offers will help capture future growth, attract younger shoppers, and maximise category value.” – Melissah Winders, Category Manager, Lactalis Australia
FOUR OPPORTUNITIES RETAILERS SHOULD WATCH Protein: Growing strongly but still under-represented in convenience compared with grocery. No added sugar: Growing in iced coffee but comparatively underdeveloped in the P&C channel. Bigger packs: 750ml rainbow flavoured milk is outperforming the broader segment as shoppers seek value and satiety. Next-gen functionality: Creatine, meal replacement, gut health, fibre and other wellness benefits could broaden consumption occasions.
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According to Lactalis, Circana data shows iced coffee remains the dominant segment in convenience, with its share over-indexing grocery by 18 percentage points. While currently flat, it remains a critical sales contributor. At the same time, grocery offers an indication of how far protein could potentially develop in convenience. Lactalis says protein is growing 1.8 times faster in grocery than convenience, while its convenience share is currently only half that of grocery majors. That leaves retailers with a clear space opportunity to protect the products that drive established sales while ensuring the fridge does not lag behind changing consumer expectations. Foukkare says: “For retailers, the opportunity is to make sure the range continues to evolve with the customer. That means having the right mix of traditional favourites alongside emerging highprotein and functional offers, while keeping the category highly visible and easy to shop.” With flavoured milk continuing to demonstrate its strength in convenience, the next phase will be about capturing more occasions. The category’s traditional strengths remain firmly in place, but its expanding functional offer gives retailers an opportunity to reach new shoppers, increase basket spend and extract greater value from the beverage fridge. ■
FEATURE TOBACCO
Australia’s black market now dominates tobacco consumption. States are racing to close shops, and Canberra is still split over whether the excise is the cause or a distraction. By Thomas Oakley-Newell
THE AUGUST 2026 Senate report, Illegal tobacco crisis in Australia, opens with a stark finding: for Australians who consume tobacco products, 80 per cent of what they consume now comes from illicit sources. It calls this “an unprecedented market failure”. For legitimate retailers in the petrol and convenience channel, it is more than just a “failure”. It’s more than a figure on a sheet in the filing cabinet of a politician’s office – it is devastating. Devastating for their business, their livelihoods, and in some cases, even their health. Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), says that tobacco sales across its members have gone from 40 per cent of total sales to 15 per cent in five years. “That’s a $3 billion hole. Our members didn’t do anything wrong. Their customers were simply priced out of the legal market and pushed to the illegal shop down the road or across the road. “Margin is only part of it. Tobacco has always been a destination category. The smoker who came in for a pack also grabbed a coffee, a drink, a snack and filled up. When that customer walks to an illegal shop instead, you lose the whole basket, not just the pack.” The 80 per cent figure comes from the Australian Bureau of Statistics (ABS). Its experimental estimates, released in June, put illicit sources at 12 per cent of consumption in 2017, rising to 80 per cent in 2025. They are built from wastewater analysis and 28
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legal sales data, and they cover all nicotine products, including vapes and pouches.
Behind the counter The Senate heard that OTR Group reported samestore tobacco sales down 33.6 per cent in the fourth quarter of 2025, a margin hit of about $70 million since FY23, and more than 250 redundancies. On category viability, Foukkare says that we’re heading towards a tipping point. “Oxford Economics modelling suggests the legal market could collapse by 2029, with federal excise revenue falling from $16.3 billion in 2019-20 to around $1.5 billion by 2028-29 if current trends continue. That’s a legal category disappearing in real time.” For Imperial Brands, the declining legal market reinforces the importance of close partnerships with P&C retailers. “Our focus is on supporting responsible category management, appropriate ranging and reliable onshelf availability to meet the changing preferences of adult consumers. “Product availability is particularly important in the current environment. When a legal product is unavailable, adult consumers may seek alternatives outside the legitimate retail channel, where illegal operators benefit from a significant price advantage and do not operate to the same regulatory standards,” said an Imperial Brands spokesperson.
Credit: iStock.com/solidcolours
The price of prohibition
FEATURE TOBACCO
But it’s not just retailers’ back-pockets that are being impacted, safety costs are mounting too. In the Senate report, OTR said it had recorded more than 16,000 theft incidents, 4,700 incidents of verbal or physical threats and 87 robberies across its 1500-plus sites in the 12 months to October 2025. While the Australian Criminal Intelligence Commission (ACIC) told the committee of more than 200 fire bombings and at least three homicides. As Foukkare explains, this is now a community issue, not a tobacco issue. “Hundreds of fire bombings, three murders, arson and violence are hitting innocent businesses next door to these illegal shops. “I’d say this to the Prime Minister, The Treasurer, and Health Minister. The Senate, the NSW Parliament, the Coalition, two premiers, health experts and the general public are all saying the same thing. “This isn’t a partisan issue anymore. Put politics aside, reduce the excise, regulate vapes and give legal retailers a fighting chance.”
Supply and demand The ITEC Commissioner says most illicit tobacco is imported by transnational organised crime groups, and the ACIC points to Asia and the Middle East. While it is agreed the bulk of illicit tobacco is imported from overseas, Foukkare says that domestic production is part of the picture and that it’s getting more sophisticated. “Domestically, you’ve got two things going on. Illegal crops, where it’s illegal to grow tobacco here without an excise licence and nobody currently holds one, yet the ATO has located and destroyed 627 acres of illicit crops. And now actual manufacturing. In January the ABF raided a Rouse Hill storage unit and seized a machine that can produce up to 3.6 million cigarettes a day, and the ABF itself says there are clear links between local manufacturing and organised crime syndicates.”
The blame game Few parts of this debate are free of fingerpointing, and while it seems everyone has a different target, everyone is unanimous in their agreement that the tobacco trade should not be controlled by criminals. Economist Chris Richardson says that Australia’s policy of taxing smoking to death worked for many years. “But then we took taxing tobacco to an extreme, and that attempt at prohibition-by-price hasn’t been working since at least 2019.
A number of states and territories can now issue immediate closure orders
“Simply ignoring our multiplying failures because of blind hatred of the legal businesses that used to account for more of our tobacco sales seems like cutting off our nose to spite our face. And at the same time cutting off our nose to spite our health, to spite our tax take, and to spite our efforts at fighting organised crime.” The Liberal and National majority on the Senate committee said the ABS data “puts beyond doubt that price is driving the uptake of illegal products” and framed the question as whether “successive excise increases by recent governments” have cut smoking or shifted it to the black market. Labor senators turned the accusation around. They said Coalition senators “conceived and executed the inquiry in a partisan political manner with the outcome predetermined months before, irrespective of evidence and logic”. They said tobacco excise rose “by over 215 per cent under the former Liberal Government and by just over 30 per cent under this Labor Government” and linked the rise of cheap vapes to “the previous government”. None of this matters much to the legitimate retailer who, at best, is having their margin depleted by illicit sellers in the neighbourhood, and, at worst, is having their business and life threatened by criminals. They just want someone to fix the problem.
“When that customer walks to an illegal shop instead, you lose the whole basket, not just the pack.” – Theo Foukkare, CEO, AACS
The excise flashpoint The excise is the talk of the town at the moment. It is indexed each March and September, and the Senate report put it at $30.57 of a $42.99 pack in September 2025, or 71.5 per cent of the price. → www.c-store.com.au
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FEATURE TOBACCO
Credit: Australian Border Force
“Government should also review whether current excise settings are operating as intended, including their impact on the price gap between legal and illegal products.” – Imperial Tobacco spokesperson
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Above: The majority of illicit tobacco comes from overseas Below: This machine, seized in NSW, can produce up to 3.6 million cigarettes a day
What’s next? For retailers, it probably seems like there has been a whole lot of talk and not a lot of action. Across the country, you can easily walk into an illicit tobacconist and buy a deck of cigarettes for less than $15. And during a cost-of-living crisis, it’s hard to blame a smoker for doing so. Imperial Tobacco recognises the draw of cheap cigarettes and says that is the main reason smokers are purchasing illicit tobacco. “Value remains the dominant consideration for many adult consumers, reflecting ongoing cost-ofliving pressures and the widening price gap between legal and illicit tobacco. Within the legal category, this is supporting relative demand for lower-priced cigarettes and fine-cut tobacco products.” Foukkare explained that, right now, a realistic win wouldn’t be the black market vanishing overnight. “It’s an excise freeze now, followed by a meaningful cut. It’s a regulated vape and pouch market sold through licensed stores. It’s one national licensing regime and illegal shops closed and kept closed. ■
Credit: Australian Border Force
The committee recommended an immediate pause on increases, including indexation, and a cut to be sized by an independent review with public modelling. It also recommended New Zealand-style regulated vapes, a packaging review to enable track and trace, and a nationally harmonised enforcement framework. Labor senators called the inquiry partisan and argued that experts without vested interests saw little prospect of a cut materially denting the illicit market now. The Greens oppose cuts. Since the report, the Coalition has announced an 80 per cent cut, legal and taxed vapes and pouches, and a $200 million enforcement surge. One Nation has proposed 75 per cent. The Treasurer says the government is not considering a cut, and September’s indexation went ahead. Foukkare laid out AACS’s position and backed The Senate inquiry recommendation for an immediate pause on further excise increases and a review of the excise level backed by independent modelling. “Cut the excise properly. We’ve endorsed the Coalition’s plan: an 80 per cent excise cut, a regulated and controlled vape market, and an extra $200 million for enforcement. The NSW Upper House called for excise to go back to 2019 levels. Every serious review is landing in the same place.” AACS also proposes a regulated market for vapes and nicotine pouches, sold by licensed retailers, as well as a nationally harmonised enforcement framework covering licensing, penalties and retail compliance, properly funded so the states aren’t left holding the bill.
“Enforcement matters and we support it. But you can’t enforce your way out of a market where the illegal product is dramatically cheaper and available everywhere.” Imperial Tobacco believes the future of the legal tobacco market will depend significantly on whether Australia can bring the illicit market under control. “A more stable legal category will require sustained anti-illicit trade enforcement at the border and within Australia, stronger coordination between Commonwealth, state and territory agencies, consistent action against retailers selling illicit products, and penalties that provide a genuine deterrent. “This should be supported by a coherent regulatory framework for vaping and other nicotine products. “Government should also review whether current excise settings are operating as intended, including their impact on the price gap between legal and illegal products,” said the Imperial Tobacco spokesperson.
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PRODUCT RANGING
choice
Allen’s enters the chocolate aisle with lolly-inspired Choc Blocks This issue’s C&I Choice is Allen’s brand-new Choc Blocks, as seen in our Prime Time on page 6. Choc Blocks combine Allen’s iconic lollies with chocolate to create an exciting new format. The range includes Allen’s Block Party, a smooth milk chocolate with fudge pieces, sherbet fizzy chips and Mini Smarties. Allen’s Sherbet Fizz combines smooth milk chocolate with sherbet fizzy chips and waffle cone pieces. Allen’s Strawberries & Cream features creamy white chocolate with fudge and sherbet fizzy chips. Shannon Wright, Head of Marketing – Confectionery at Nestlé, said the range was built to translate the appeal of Allen’s lollies into a chocolate block. “We wanted to take everything people love about lollies, the colour, the fun, the unexpected textures, and pack it into a choc block. “Each piece has its own little surprise, whether it’s a pop of fizz, a chewy bite or a satisfying crunch.” The Allen’s Block range is available in 170g blocks with an RRP of $7.50.
Dippin’ Dots Fairy Floss: A little taste of nostalgia There’s something about Fairy Floss that instantly brings back memories of fun days out, colourful treats and a little bit of indulgence. Dippin’ Dots Fairy Floss takes that much-loved flavour and gives it a fun, frozen twist. As one of the original Dippin’ Dots flavours, Fairy Floss has become a favourite for generations of Dippin’ Dots fans. Its sweet, nostalgic flavour combined with the unique Dippin’ Dots experience makes it a treat that’s hard to resist. Dippin’ Dots are unlike traditional ice cream. Each tiny bead is flash frozen at extremely low temperatures, creating the distinctive shape and texture that has made Dippin’ Dots famous around the world. The result is a fun and exciting way to enjoy a frozen treat, one little dot at a time. Perfect for kids, families and the young at heart, Fairy Floss is a colourful addition to any occasion, from events and celebrations to a simple treat while you’re out and about. So, whether you remember Dippin’ Dots from years ago or you’re discovering them for the first time, Fairy Floss is a delicious reminder that some things are just meant to be fun. To find out more, visit www.dippindots.com.au. 32
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PRODUCT RANGING
Turn a fuel stop into a food stop A customer stops for fuel, then spots something worth staying for: a hot meal ready to take, or the lunch they didn’t have time to pack. That small change of plan is the opportunity in grab-and-go. For customers, the choice should be clear and easy to take. For operators, food needs to look good, hold temperature and be ready for the rush. Cossiga’s OTSHC Heat Chute keeps packaged food hot, visible and ready to serve. Heated surfaces, overhead ceramic heaters and lighting support busy service. Used at the Melbourne Cricket Ground, it brings the same thinking to the forecourt: keeping food hot and queues moving. Cossiga’s DTG Multidecks put hot and cold food front and centre. The refrigerated DTGOR offers clear choice and open access. See it. Choose it. Take it.
Cossiga’s OTSHC Heat Chute keeps packaged food hot, visible and ready to serve. Used at the Melbourne Cricket Ground, it brings the same thinking to the forecourt: keeping food hot and queues moving.
Together, they help make your fuel stop a place people remember for food. Hot. Cold. Grab. Go. Good grab-and-go just works. Turn your food offer into their next stop. Explore Cossiga’s grab-and-go displays at cossiga.au or call 1300 099 215.
The Squishy toy craze in Australia The Squishy sensory toy trend is here to stay and will be the “must have” toys for gifts, holidays, travel, Christmas presents and stocking stuffers. Sensory toys, inspired heavily by the original NeeDoh brand, alongside dumplings, gel cubes, and textured fruits, have taken over schools and social media platforms like TikTok. Australians are experiencing a massive viral craze for soft, gel-like squishy and sensory fidget toys, leading to widespread stockouts, long lines, and a crackdown on counterfeit product. Unregulated knockoffs are flooding the market and often lack proper safety testing and may contain toxic chemical levels. Pacific Optics Pty Ltd, Australia’s number one wholesale distributor of general merchandise, carry a range of premium quality branded Squishy sensory toys under brands such as NeeDoh, Epic Squish and J’adore. Pacific Optics supply quality products that have test reports and comply to Australia’s strict guidelines. Below are some practical safety rules for Squishy sensory toys. Never Heat Them: Strictly forbid microwaving or placing any squishy toy in extreme heat. Inspect Regularly: Check toys often for pinhole leaks, tears, or oozing gel, and discard them immediately if damaged. How big should you go when ranging squishy sensory toys? Yes... go big! Order now at orders@pacificoptics.com www.pacificoptics.com. www.c-store.com.au
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PRODUCT RANGING
Suntory BOSS Coffee launches two new RTDs Suntory BOSS Coffee is expanding its ready to drink iced range just in time for summer, launching Iced Hazelnut Latte 237 mL can and Iced Latte Café 500 mL bottle across Australia and New Zealand. Available from October, the additions respond to growing demand for refreshing, café-quality iced coffee and will be
Shoppers wanting “more variety, more flavour choice and products that deliver a genuine coffee experience”, with consumers increasingly seeking less milkshake and more real coffee.
backed by the brand’s summer campaign. The Iced Hazelnut Latte pairs rich coffee with caramelised and roasted hazelnut notes, joining the brand’s canned flavour range as a sweeter, more approachable option. Iced Latte Café, a resealable bottle built for sipping across the day, offers a smooth, balanced coffee intensity and extends the Café 500 mL range. Both are made using the brand’s Japanese flash brew method, where coffee is brewed hot then chilled fast. Morgan Loveridge, Director of Suntory BOSS Coffee, Enrichment and Future Brands at Suntory Beverage and Food Oceania, said the launches reflect shoppers wanting “more variety, more flavour choice and products that deliver a genuine coffee experience”, with consumers increasingly seeking less milkshake and more real coffee. Supported by outdoor, digital, social, retail and sampling activity, both products are available now in supporting P&C stores and supermarkets.
Stock BLU. Get rewarded. BLU Energy is bringing bold flavour, distinctive packaging and serious shelf impact to Australian convenience retail. Already enjoyed in more than 30 countries, BLU offers a colourful 250ml range designed to stand out in the fridge and give shoppers more choice. The Australian line-up includes Classic, Sugar Free, BLU Day and a selection of fruitinspired flavours, including Cranberry, Grape, Mojito, Apple Melon and Watermelon. This summer, stocking BLU could also reward your business. Eligible retail customers can earn a reward based on their highest qualifying purchase. Rewards begin with an AirTag 4 pack up to an iPhone 18 Pro Max depending on quantities ordered. It is an ideal time to expand your BLU range, keep your chilled display stocked and energise sales during the busy summer trading period. To find out more call 1800 979 656 or email sales@bluenergy.au.
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PRODUCT RANGING
A smarter way to modernise the forecourt Gilbarco Veeder-Root’s FlexPay 6 outdoor payment terminal (OPT) gives fuel and convenience retailers a flexible pathway to faster transactions, extended trading and a more convenient customer experience. AS CONVENIENCE AND fuel retailers continue
In a recent Australian case study, Shell retailer
to balance rising operating costs, changing
and workshop operator Ross Hallett adopted
customer expectations and the need for greater
FlexPay 6 to increase fuel volume without
forecourt efficiency, Gilbarco Veeder-Root is
adding overheads. The wall-mounted
helping operators modernise with its FlexPay 6
configuration integrated with his POS and
outdoor payment solution.
site systems, allowing transactions to flow
Designed for forecourts of varying sizes, FlexPay 6 enables customers to pay securely
through “like an additional till” without extra reporting complexity.
outside the store using card and contactless
“With the Gilbarco system, I can trade 24/7
payments, while supporting barcode and QR
and I had no additional wage cost,” Hallett said.
scanning, digital and printed receipts, and an intuitive full-colour touchscreen. The solution can be deployed as a wall-
The site reported strong results, including and late-night drivers, reducing forecourt risk, and achieving a 25 per cent increase in fuel
for small-to-medium forecourts or integrated into
volume in one month. Hallett also found the
a broader pay-at-pump solution for larger, high-
system did not negatively impact daytime shop
volume locations. This gives retailers the ability
sales, with outdoor payment instead helping
to start with a single payment point and scale as
improve customer flow and reduce congestion
their business needs evolve.
at the till. For retailers considering outdoor payment,
payment is the ability to extend fuel availability
Gilbarco Veeder-Root positions FlexPay 6
without necessarily extending staffed hours.
as a practical investment path that can be
FlexPay 6 supports 24/7 unattended operation,
tailored to each site’s size, traffic profile and
allowing customers to refuel at times that suit
growth ambitions. From a single terminal
them while helping retailers reduce pressure on
through to forecourt-wide pay-at-pump, the
labour costs and in-store queues.
technology is designed to help operators deliver
Security and compliance are also central to the offer. FlexPay 6 features sophisticated tamper management and is PCI 6.0 and NMI compliant,
– Ross Hallett, Shell retailer
attracting new customers such as shift workers
mounted terminal for smaller sites, on a pedestal
For many operators, the appeal of outdoor
“With the Gilbarco system, I can trade 24/7 and I had no additional wage cost.”
the speed, convenience and flexibility today’s customers expect. To find the right outdoor payment solution
giving retailers confidence in a secure payment
for a site, retailers can contact the Gilbarco
platform designed for the forecourt environment.
Veeder-Root team scan the QR code. www.c-store.com.au
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PRODUCT RANGING
Dairy Farmers Meal on the Go A nutritionally balanced, ready to drink meal with 30g protein, 6g fibre and 18 vitamins and minerals, made for busy Australians on the go. When life gets busy, sitting down for a regular meal is not always possible. That’s why Dairy Farmers has created Meal on the Go, a nutritionally balanced, ready to drink meal for busy Australians who need a convenient option when they’re short on time. Each bottle provides 30g protein, 6g dietary fibre and 18 vitamins and minerals, delivering balanced nutrition in one convenient grab and go format. It is also lactose free and contains no sugar added. Available in three delicious flavours, Chocolate, Banana and Berry, Dairy Farmers Meal on the Go makes it easy to enjoy a nutritionally satisfying meal wherever your day takes you. Find Dairy Farmers Meal on the Go at Woolworths and Convenience stores nationally, from November 9th, 2026, subject to store ranging.
Evolving nostalgia, without losing it The Scorched Peanut Bar has been an Australian tradition since 1951. When it disappeared from shelves not long after the Sydney 2000 Olympics, customers were disappointed. A large part of their childhood, and the memories tied to this delicious chocolate treat, had simply gone. That’s the thing about sweets and snacks: they carry joy and emotion through moments in time, and when they go, a little piece of that memory goes with them. It’s not often something effectively dies for 20 years and comes back to life. But that’s exactly what happened to the
And flood back the customers did,
bar, made from pure Australian roasted
Scorched Peanut Bar, resurrected by
in droves. That demand propelled the
peanuts encased in caramelised toffee
Cooks Confectionery during the COVID
Scorched Peanut Bar back onto shelves
and covered in refined milk chocolate,
lockdowns of 2020. Memories tied to this
across Australia over the following
is evolving its identity. It’s moving with
simple chocolate peanut bar came flooding
couple of years, then into New Zealand,
the times and appealing to younger
back: simpler, happier times with loved
South-East Asia, the United Kingdom
buyers after a natural, clean alternative
ones and friends, a welcome distraction
and the United Arab Emirates.
to the norm, all without forgetting the
from lockdowns, toilet paper shortages and government spacing restrictions. 38
October/November 2026
Now, for the first time in its long history, this simple, natural chocolate
memories made along the way. www.cooksconfectionery.com.au
No Artificial Colours, Flavours or Preservatives. GMO Free!
PRODUCT RANGING
Frosty Fruits’ new Mango Sorbet stick Frosty Fruits is putting a cool spin on one of Australia’s most-loved summer flavours with the launch of its new Mango Sorbet stick, which at 56 calories per serve has fewer calories than a whole mango. The timing taps into a strong local appetite, with around 95 per cent of Australia’s mango crop consumed domestically. Made with real mango puree and marbled with Passionfruit Sorbet made with real passionfruit juice, the stick contains no artificial colours or flavours. It features a soft sorbet texture and a distinctive mango shape. Andrea Hamori, Head of Marketing at Peters Ice Cream, said mango is an iconic part of the Australian summer, and the launch extends the brand’s successful sorbet platform. “Whether it’s cooling down after a day at the beach or reaching for a fruity treat on a warm summer evening, we think this will quickly become a new freezer favourite.” Frosty Fruits Mango Sorbet is rolling out nationally from mid-September. A six-pack is available at grocery stores for RRP $9.00, while single serves are available at petrol and convenience stores for RRP $3.50.
PepsiCo launches Nobby’s Protein Coated Almonds PepsiCo Australia is bringing a protein-packed twist to the snack aisle with the launch of Nobby’s Protein Coated Almonds, combining whole roasted almonds with bold flavours and a protein-enriched coating in a convenient single-serve format. Available in Cacao and Salted Caramel, the 45g packs pair a crunchy almond centre with a sweet, chocolatestyle coating and seasoning. Cacao delivers 11g of protein per pack, while Salted Caramel delivers 10.8g. Designed for shoppers seeking snacks that balance great taste with functional benefits, the range is pitched at on-the-go snacking and the afternoon pick-me-up. Alexia Horley, CEO Australia and New Zealand Foods at PepsiCo, said consumers are increasingly looking for snacks that are both convenient and delicious, while also offering nutritional benefits such as protein. “Nobby’s Protein Coated Almonds meet that demand for functionality, while staying true to the bold, flavourforward snacks that Nobby’s is known for.” Nobby’s Protein Coated Almonds are available now in selected petrol and convenience stores and selected independent grocers, with an RRP of $6. Availability may vary by store. 40
October/November 2026
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Monthly Reach Reach the New Zealand petrol, convenience and grocery industry that matters
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Product Trends & Category Insights
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PRODUCT RANGING
Trü Frü brings frozen chocolate-covered fruit to Australia US award-winning frozen snack brand Trü Frü has launched in Australia. Acquired by Mars Snacking in 2023, Trü Frü joins the delicious lineup within its snacking portfolio. It has launched Down Under with three flavours: Strawberries in White & Milk Chocolate, pairing ripe strawberries with layers of creamy white and milk chocolate; Raspberries in White & Dark Chocolate, combining tangy frozen raspberries with white and dark chocolate for a sweet-meets-tart bite; and Piña Colada, featuring juicy pineapple, white chocolate and a hit of coconut flavour. Made with 100 per cent real fruit, picked ripe, double immersed in chocolate and hyper chilled to lock in flavour and nutrition, the range is positioned as a summer frozen snacking standout. The launch targets Gen Z, a generation that discovers food trends on TikTok, snacks throughout the day and is blurring the lines between treat, snack and dessert. Trü Frü is available now with an RRP of $13.
Ice and water that sell themselves For many retail and hospitality businesses, bagged ice has traditionally been a necessary but costly product to manage. Delivery schedules, stock shortages, freezer space, continual restocking and staff time all add to the true cost of selling ice. The Ezy Ice & Water vending machine revolutionises that model. It makes, stores and sells ice directly to customers 24 hours a day, 7 days a week, stripping out many of the costs and complexities associated with delivered bagged ice. There is no continual restocking, no reconciling bags against delivery invoices and less opportunity for stock to disappear between delivery and sale. Operators’ and staff time, together with valuable floor and freezer space, can instead be directed towards higher-margin sales. Customers can purchase ice even when the store is busy or closed. The opportunity does not stop at ice. The same location can provide clear, fresh filtered water refills, giving customers another useful service and creating an additional revenue stream. Built for the Australian convenience market, Ezy Ice & Water combines on-site production, self-service vending, 7-stage filtration, cashless payment, remote monitoring and optional custom branding, with significantly less operating costs. Ezy Ice & Water vending machines are assembled, sold, supplied and supported through an experienced Australian team based in Newcastle, NSW. For more information visit www.ezyiceandwater.com.au. 42
October/November 2026
PRODUCT RANGING
Flavour innovation driving growth in convenience Discover Coca-Cola’s new Festival of Flavours program, an exclusive platform designed to energise the cola category through limited-edition flavour innovation. IN A COMPETITIVE convenience landscape
and that flavoured colas align strongly with the
where shoppers are increasingly seeking new
cohort’s desire for variety, experimentation, social
experiences, flavour innovation is proving to be
connection and indulgent moments.
one of the most effective ways to drive trial and incremental category growth.
For P&C retailers, this presents a valuable opportunity to attract incremental traffic and
That insight sits at the heart of Coca-Cola’s
increase basket spend through a differentiated
new Festival of Flavours program, a convenience
offer that cannot be found elsewhere. Festival
and petroleum-exclusive platform designed to
of Flavours has been created exclusively for the
energise the cola category through limited-edition
convenience and petroleum channel, with Coca-
flavour innovation. The first activation introduces
Cola Europacific Partners backing the launch
two indulgent flavour variants, Orange Cream
through a comprehensive end-to-end marketing
and Ice Cream Float, available in both Classic and
campaign spanning on-pack activation, social
Zero Sugar across 375mL cans and 600mL PET
media, digital engagement, point-of-sale materials
bottles. The launch aims to bring fresh excitement
and in-store execution.
to shoppers while helping retailers unlock incremental sales opportunities. Flavoured colas are currently outperforming
The launch also forms part of a broader, multiyear growth strategy designed to strengthen Coca-Cola’s flavoured cola portfolio and support
traditional cola offerings, growing at a faster rate
category growth over the long term. Existing
than both non-flavoured colas and the wider
flavoured variants have already demonstrated
category (Nielsen MAT Q3 2024, CCEP Markets).
strong momentum, with Coca-Cola retaining
Importantly for retailers, research indicates
a leading position within the flavoured cola
that 73 per cent of flavoured cola volume is
segment and flavour extensions continuing to
incremental to the cola category (Turf 9 Markets,
outperform many traditional cola offerings
February 2024), demonstrating the segment’s
For retailers looking to capture the attention
ability to attract additional purchases rather than
of younger shoppers and add a fresh point of
simply shift volume between existing products.
difference to their drinks range, Festival of Flavours
The growth is also being fuelled by changing
offers a timely reminder that innovation continues
shopper behaviour, particularly among Gen
to be one of the strongest drivers of growth in
Z consumers. Flavour and taste remain key
convenience. With Orange Cream and Ice Cream
purchase drivers for younger shoppers, who are
Float now available nationwide, the stage is set for
increasingly drawn to novelty, experimentation
a new season of flavour-led discovery.
and limited-edition experiences. Coca-Cola’s
To learn more about Festival of Flavours
shopper insights show that Gen Z over-index
and how the program can support growth in
as flavoured cola consumers (Beach 12MMT EU,
your drinks category, contact your Coca-Cola
Coca-Cola Flavoured Portfolio Strategies, 2024)
Europacific Partners representative today.
44
October/November 2026
“Festival of Flavours offers a timely reminder that innovation continues to be one of the strongest drivers of growth in convenience.”
orange cream & ice cream float Exclusively at your local Petrol or Convenience store.
©2026 The Coca-Cola Company.
Also available in 375mL
OPINION
Credit: iStock.com/mariusFM77
Albo, Chalmers, and Butler – it’s time to change your position Let’s stop pretending. Federal tobacco policy is broken, and everyone outside Canberra can see it. Words Theo Foukkare, CEO, AACS
“The cost isn’t just fiscal. Shops have been firebombed across the country, and the Senate report links three deaths to this violence.” – Theo Foukkare
46
October/November 2026
FOUR IN FIVE cigarettes smoked in Australia are now illegal. That’s not a retailer talking point. It’s the finding of last month’s Senate inquiry. Back in 2017, the illicit tobacco share was around 12 per cent. For vapes it’s even worse, with the Illicit Tobacco and E-cigarette Commissioner estimating 95.7 per cent of all vapes sold are illegal. The pharmacy only model hasn’t controlled anything. It’s handed an entire category to criminals. Now follow the money. Tobacco excise brought in $16.3 billion in 2019-20. In the 2026 Financial Year, the government only collected $3.9 billion and it’s estimated to reduce to under $2 billion by 2030. That’s a hole of about $65 billion by the end of the decade. In ten years, the excise on a pack of 20 has gone from $9.40 to more than $31 + GST. Every increase was sold as a health win. What we actually built is a multi-billion-dollar black market, gift wrapped for organised crime. And the cost isn’t just fiscal. Shops have been firebombed across the country, and the Senate report links three deaths to this violence. Meanwhile AACS members, legitimate retailers who do the right thing, watch customers walk down the road to buy $10 - $15 packs sold in plain sight. Here’s the spin. The Government tells us it’s “cracking down”. Tougher penalties, up to 15 years jail, multi-million-dollar fines. A new Customs bill in September. Around $365 million on enforcement since 2024. This is all fine. BUT if enforcement alone worked, why hasn’t the illicit share gone backwards? You can’t arrest your way out of a $50 price gap. As long as a legal pack costs 3 to 5 times more than illegal one, the criminals will keep coming, finding new ways, because the profit opportunity is too good to pass up. The health lobby needs to own its part in this. For a decade they cheered every excise hike and waved away warnings from retailers, economists
and law enforcement. They helped create this mess. Now the Senate, the NSW Upper House, the Coalition, One Nation, the NSW and Tasmanian Premiers, leading economists and even a former Deputy Chief Medical Officer are calling for a reset, and the health lobby are losing their minds. When your policy delivers more nicotine use, less revenue and more crime, it’s time to stop defending it. To be fair, the states are doing their best. NSW, Victoria, QLD, SA, WA and TAS have rolled out licensing, closure orders, landlord termination rights and public registers. But they’re funding enforcement for a problem caused by Commonwealth tax settings, while also losing GST, company tax, payroll tax on every illegal pack. The frustrating part is the answer is already on the table. The Coalition recently had the Parliamentary Budget office run the financials on what would happen if excise was cut by 80 per cent, and it confirmed that excise collections would increase dramatically instead of continuing to fall into the hands of criminals. And its not just the PBO, its recent independent economic analysis by Oxford Economics and Tulipwood economics – all saying the same thing. So here’s what we need. Pause the twice-yearly indexation now. Commission an independent review of the excise rate and reconfirm that an 80 per cent drop is required. Legalise a regulated vape and pouch market like New Zealand’s. And give the states real funding to enforce and close down the illegal shopfronts. Prime Minister, Treasurer, Health Minister: nobody is asking you to walk away from reducing smoking. We’re asking you to admit the current approach has failed and fix it. There’s no shame in changing your position when the facts change. The only shame is refusing to. ■
OPINION
Fuel brought them in. Experience will bring them back. Words Felicity Boulter, Regional Marketing, Gilbarco Veeder-Root
“I think the answer is less about replacing fuel and more about broadening the purpose of each site.” – Felicity Boulter
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October/November 2026
FOR A LONG time, fuel did the heavy lifting for convenience retail. It created the visit, set the customer mission, and gave retailers the opportunity to convert that stop into a coffee, drink, snack, or something for dinner on the way home. But the latest AACS half-year review reinforced something many operators are already feeling on the forecourt: the customer journey is changing. Petrol vehicles still dominate Australian roads, but the growing mix of hybrid and electric vehicles is slowly reshaping the role of fuel as a destination. Hybrid drivers may fill up less often. EV drivers may not need the traditional forecourt in the same way. Even where the shift is gradual, it prompts an important question: if fuel visits become less frequent over time, what else gives customers a reason to come back? For independent retailers, I think the answer is less about replacing fuel and more about broadening the purpose of each site. In some locations, that may mean a stronger food and coffee offer. In others, it may mean safer overnight fuel access, unmanned or semiunmanned trading, better pump media, or simply making the store more efficient to operate. That was one of the stronger themes to come through during the AACS discussion: the channel is no longer one-size-fits-all. Matt Keogh from 7-Eleven spoke about the expectations being set by Quick Service Restaurants (QSRs). Many QSRs trade 24/7, often with a simpler operating model than petrol and convenience. As he pointed out, they do not have ‘jump cables’ protecting the space and people behind the counter.
It was a simple observation, but it stayed with me. Convenience retailers are expected to be fuel operators, food retailers, coffee specialists, parcel points, problem solvers and late-night service providers, often all at once. He also made the point that most people have never walked into McDonald’s and been told they cannot buy a cheeseburger. Yet plenty of customers have walked into a convenience store and found no pies, no sausage rolls, or a food offer that does not meet the moment. That is where ‘foodvenience’ becomes a genuine opportunity, but also an operational challenge. Availability, freshness and consistency matter. This is where technology such as outdoor payment terminals (OPTs) can play a practical role. If a fuel customer can pay-at-the-pump, staff inside have more capacity to focus on food availability, coffee standards, cleaning, replenishment, merchandising and customer service. Overnight, particularly in regional areas where staffing, safety and trading hours can be difficult to balance, OPTs can also support more flexible models, including unmanned or semi-unmanned fuel access where the market justifies it. As Ross Hallett from Kingston Garage has often highlighted; one of the biggest wins for independents is freeing up time from working in the business so they can work on the business. Pair that local knowledge with smarter tools, and independent retailers can move quickly and meaningfully. The future may not belong to the biggest retailer. It may belong to those prepared to evolve in the way that best suits their location, market and customer. ■
Credit: iStock.com/ollo
From ‘foodvenience’ to unmanned trading, the next phase of convenience will be shaped by location, customer needs and smarter technology.
OPINION
Credit: iStock.com/SewcreamStudio
Small Actions. Big Network. Real Impact. Small charities have the impact but often not the reach, and UCB’s retail network can give them both. Darren Park, CEO, United Convenience Buyers
“People are far more likely to support something when they understand exactly what the cause is, what their contribution does and where the money goes.” – Darren Park
50
October/November 2026
THERE ARE CHARITIES doing outstanding work every day that most Australians have never heard of. Their problem is not the work. It is reach. They do not always have the marketing budget, profile or access to large audiences that bigger charities enjoy. Yet many are delivering real outcomes in the communities our Members serve every day. That creates an opportunity for UCB. We have a national network of independent retailers. Our Trade Partners have trusted brands, products and marketing capability. Our Members have daily contact with thousands of shoppers. Put those three things together and we can do something meaningful. The idea is simple: identify a charity doing genuinely important work, build a campaign around it, and make it easy for Members, Trade Partners and shoppers to participate. It might be a nominated product where a small amount from every sale is donated. It might be a shopper round-up at the register. It might be Trade Partners matching customer donations. Or it could be a focused campaign where participating stores tell one clear story about the people being helped. The key is that shoppers need to see the connection. People are far more likely to support something when they understand exactly what the cause is, what their contribution does and where the money goes. A dollar can feel insignificant on its own. But if the shopper knows that dollar
helps provide a meal, fund support, purchase equipment or help someone through a difficult period, it suddenly has meaning. And convenience is perfectly placed to make that participation easy. No forms. No complicated sign-up. No big commitment. Buy. Add a dollar. Support a cause. Then multiply that small action across hundreds of stores and thousands of transactions. That is when it becomes powerful. It also fits directly with UCB’s Three-Way Win. • Members first: give them a simple, credible program their teams and customers can feel good about supporting. • Trade Partners second: create an opportunity for suppliers to put their brands behind something meaningful, with the option to contribute funding, products, marketing support or matched donations. • UCB Head Office third: make it happen. Choose the right partner, bring the network together, remove the complexity, provide the materials and report back on what was achieved. And there is one more winner – the charity. A relatively unknown organisation suddenly gains funding, awareness and access to a national audience. Because if we can turn thousands of small everyday transactions into something that genuinely helps people, that is worth doing. Small actions. Big network. Real impact. ■
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INDUSTRY UPDATES
Thirteen stores, two coaches and a lot of networking Innovation and good times were out in full-force at the 2026 AACS Down Under Study Tour of South East Queensland.
L-R: Theo Foukkare, AACS, and Stan Hyasatt, EzyMart, in discussion
52
October/November 2026
SOUTH EAST QUEENSLAND turned on its best spring weather for the recent AACS Down Under Study Tour, and across two days on the road 81 delegates worked their way through 13 convenience stores from the inner north of Brisbane to the southern end of the Gold Coast. The tour ran on Wednesday 16 and Thursday 17 September, based out of The Alva Hotel in Fortitude Valley. Two coaches ran each day on different routes which allowed both groups time to speak with each of the retailers and explore the stores. Theo Foukkare, CEO of AACS, said that the visits showcased some of the latest innovations that are being implemented in Australian convenience retail today. “Technology showcased included in store selfcheckout, various loyalty programs, customer led data segmentation strategies, point of sale operating systems, online ordering platforms, and in-store retail media networks to name a few.
“Foodvenience was on full display from full kitchens preparing food on site, to hot box activations serving the ready to go market, prepared meals, salads, sandwiches, hot savouries, sushi, pizza, burgers, health-conscious ranges to localised community tailored meals. “Foodvenience is taking many different formats from QSR partnerships to private label food ranges to supporting well-known brands – clearly different options are being developed to cater for the different customer needs. “Store formats varied from full travel centre, highway, suburban to inner CBD locations – all designed to deliver on the customer missions at different day parts. Logistics solutions were also showcased highlighting the need for retailers to unlock supply chain capabilities to ensure that fresh options can be delivered to suit the retailers’ strategy. The most impressive element of the visits were the people in store, knowledgeable, kind, friendly with a lot of smiles.”
L-R: Tamara Williams, Suntory Oceania, Mariska Jenkins, CCEP NZ, and Isabella Zaatini, Metro Petroleum
Pushpender Aulakh, IPL Retail Group
INDUSTRY UPDATES
The strength of the group was in its breadth. Retail was represented by 7-Eleven, Ampol, Bowser Bean, bp, Caltex, Viva Energy Australia, APCO, EzyMart, NightOwl, Metro Petroleum, AA Petroleum, Sodexo, and Urbanista Cafe & Convenience. On the supply side the tour brought together Coca-Cola Europacific Partners, PepsiCo, Suntory Oceania, Red Bull, Mars Snacking, Nestlé, Lactalis, Sanitarium, Patties Food Group, The Handmade Food Co, KG Foods, Imperial Brands, IPL Retail Group, Pacific Optics, Melitta Professional Coffee Solutions, Cossiga, and The Lottery Corporation. Wholesale and distribution were well covered by Metcash, The Distributors, United Convenience Buyers, PFD Food Services and Lineage, with, CMA, Consult Group, C&I Media and our colleagues from NZACS also along for the two days. For all the value in the stores themselves, the feedback since has been near-unanimous on one point. The peer-to-peer networking was the standout. Two days in each other’s company gave retailers and suppliers the time and the setting for the kind of candid, practical conversation that simply does not happen on a conference floor. The decision to reshuffle the coaches across the two days meant most people finished the tour having spent real time with a different group of industry peers. The social side worked just as hard. The meet and greet on the Tuesday evening got people talking before the tour had even started, and the tour dinner at the award winning Hellenika gave everyone the chance to compare notes on what they had seen that day. AACS sincerely thanks every retailer who opened their doors, to the store teams who fielded a very large number of questions, and to the delegates who made the two days what they were. Planning is already turning to where the Down Under Study Tour heads next. This article was written by Zan Lewarn, Member Engagement Manager, AACS. ■
EzyMart Brisbane
Representatives from each store were present to give in-depth discussions about the storeʼs performance
“The most impressive element of the visits were the people in store, knowledgeable, kind, friendly with a lot of smiles.” – Theo Foukkare, CEO, AACS
DAY ONE SITES • 7-Eleven Bowen Hills • Caltex Wilston • Ampol Hamilton • EzyMart Brisbane • Ampol Riverview • OTR Swanbank • 7-Eleven Collingwood Park • NightOwl Karawatha
DAY TWO SITES • Caltex Chandler • Metro Petroleum Ormeau Hills • bp Coomera • Zeneldin’s IGA Local Grocer Coomera The 7-Eleven pizza was a hit
• The Fox’s Pantry, Tugun
Enjoying Mr Whippy from Metro Petroleum Ormeau Hills
www.c-store.com.au
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INDUSTRY UPDATES
Romeo’s Foodland Royal Park wins global IGA award Top circle: Anthony, Paul, and Joseph Romeo
ROMEO’S FOODLAND ROYAL Park has won IGA
The Royal Park store opened in May 2023, offering
International Retailer of the Year, marking the fourth
the western Adelaide suburb fresh produce, in-house
global title for the Romeo family and the ninth for a
sushi and pizza, an in-store florist, a cheese room and
South Australian Foodland.
a full deli charcuterie display.
The Adelaide store took out the honour at the IGA
Romeo’s Retail Group directors Paul, Joseph and
Centennial Global Rally & Awards Gala in Atlanta
Anthony Romeo travelled to Atlanta to accept the
on Saturday 19 September, with the Romeo’s Retail
award, alongside family members Antonio Romeo
Group now ranked among the most awarded IGA
and Paul Romeo. The Romeo family operates 39
retailers in the world.
stores across South Australia and New South Wales.
Franklin dos Santos, CEO of Foodland Supermarkets, said the win reflected the family’s long-term investment in the brand. “The Romeo Family is synonymous with quality fresh produce, world-class service, innovative stores and loyal customers.
Director Joseph Romeo said the recognition capped a strong run for the store since it opened. “Royal Park has traded successfully from the day it opened in May 2023, and that success began well before the doors opened. “My brothers Paul, Anthony and I drew on our
“This win is for the Romeo family who continues
many years of experience to plan and deliver the
to show up day after day to deliver something far
store and establish the foundations for its success.
beyond your traditional supermarket experience.”
Since opening, my nephew Antonio, representing the next generation of our family business, has made an enormous contribution through his leadership, passion and commitment to the store.” The win is the fourth time a Romeo’s store has claimed the IGA International Retailer of the Year title. “This award belongs to our entire Royal Park team, our loyal customers and the local community. We are extremely proud to represent South Australia, Foodland and IGA on the international stage.” Dos Santos said the Royal Park award would continue to draw attention to the store beyond its local catchment. “To have the Foodland brand on a global stage once again is a privilege. This type of award brings customers from around the country and the Romeo family will welcome each and every one of them with open arms to experience the Royal Park store.”
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October/November 2026
INDUSTRY UPDATES
CCEP Australia names new MD as Rodriguez departs MILES KAREMACHER WILL take over as Managing Director of Coca-Cola Europacific Partners Australia from 18 January 2027, replacing Orlando Rodriguez, who is leaving the business. Karemacher currently serves as General Manager, Italy, for Coca-Cola HBC, and began his career at Coca-Cola Amatil in Australia. His appointment brings him back to the local market after senior leadership stints across Coca-Cola HBC, SABMiller and Coca-Cola Amatil. Gareth McGeown, General Manager of CCEP’s APS Business Unit, said Karemacher’s international background and focus on team building made him the right fit for the role. “His deep market knowledge, international perspective and focus on building strong, engaged
teams means he is the right leader to take our Australian business into its next chapter of growth.” Rodriguez has led CCEP Australia since 2019, a period the company credits with sustained growth and transformation. McGeown thanked him for his contribution to the business, its customers and partners. “Orlando has made a significant contribution to CCEP in Australia. His leadership and commercial focus have helped position the business strongly for the future,” McGeown said. The handover comes as CCEP continues to expand its footprint across Australian FMCG and beverage markets, with Karemacher expected to build on the growth enablers established under Rodriguez’s tenure.
Orlando Rodriguez
Miles Karemacher
Four arrested and $500,000 seized in illicit tobacco raids FOUR MEN HAVE been arrested
activities of a criminal organisation
and roughly $500,000 in cash
and dealing in the proceeds of crime.
seized as a coordinated crackdown
Approximately AUD $500,000 in cash
dismantled an emerging Queensland
and a cash counting machine were
illicit tobacco network.
seized at the property. He was granted
The arrests came during raids in Fairfield, NSW, and three sites across North Queensland, carried out under
bail and will front Fairfield Local Court on 30 September. Two days later, officers from
Operation BEAR-CUB, a multi-
the taskforce, ABF District Office,
jurisdictional investigation led by the
Queensland Police, Queensland Health
Australian Border Force’s Illicit Tobacco
and the AFP executed three further
Taskforce alongside the Queensland
warrants at properties in Townsville,
Police Major Organised Crime Squad
Burdell North and Kelso, Queensland,
and the Australian Federal Police.
linked to the same network. Three men
Greg Dowse, Illicit Tobacco and
aged 56, 24 and 23 were arrested, with
Vape Enforcement Commander, said
officers seizing about $6,000 in cash,
this significant outcome demonstrates
more than 3,000 illicit cigarettes and
the value of coordinated intelligence-
tobacco packaging material.
informed enforcement with partner
“By targeting the people allegedly
agencies to disrupt these networks.
behind these networks, together with
“Our measure of success is not
their finances and logistics, we can
simply the number of cigarettes or
achieve more enduring disruption on
kilograms of tobacco seized. Success
the illicit tobacco market than through
also means identifying the organisers
seizures alone,” Commander Dowse said.
and facilitators, mapping supply chains,
“Criminal networks operate across
targeting criminal wealth and bringing
borders, so our response must be
those responsible before the courts.”
equally coordinated and adaptable. By
Officers from the taskforce, supported
combining intelligence, investigative
by NSW Police, executed two warrants
capabilities and enforcement
at residential properties in Fairfield on
powers, we can significantly disrupt
Tuesday 8 September. A 41-year-old
transnational and serious organised
man was arrested and charged under
crime groups that seek to profit from
the Criminal Code with directing the
the illicit tobacco trade.”
Approximately $A500,000 in cash and a cash counting machine were seized during raids
“Criminal networks operate across borders, so our response must be equally coordinated and adaptable. By combining intelligence, investigative capabilities and enforcement powers, we can significantly disrupt transnational and serious organised crime groups that seek to profit from the illicit tobacco trade.” www.c-store.com.au
55
INDUSTRY UPDATES
is back and newly Metcash extends Coveo deal to power Milkrun AI search on retailer portalpowered by Metro Credit: iStock.com/Thai Liang Lim
METCASH HAS EXPANDED its partnership with Coveo to bring conversational AI search to AskROSS, its B2B customer communications portal for retailers. The wholesaler, which supplies independent grocery, hardware and liquor retailers across Australia, said the upgrade would let customers ask questions in natural language and get answers without contacting support. Madeleine Fitzpatrick, General Manager Retail at Metcash, said embedding generative AI directly into its customer communications platform makes it faster and easier for its retailers to find answers, self-serve routine needs and access support when they need it. “Retailers can now ask questions in natural language and receive fast, trusted answers that help them make better decisions. That means less time spent searching for information, more time focused on serving shoppers and a simpler, more intuitive experience overall.” Coveo said its conversational search is designed to understand the intent behind each query rather than match keywords. The same guidance will soon be surfaced within the agent experience, helping Metcash support teams assist customers more efficiently. The expansion builds on Metcash’s existing use of Coveo elsewhere in the business, including Sorted, its online B2B marketplace.
The upgrade will let customers ask questions in natural language and get answers without contacting support
Alexander Mahr, Managing Director of Coveo APAC, said Metcash’s continued investment reflected a clear focus on equipping its retail network with trusted, generative AI-powered experiences. “Metcash has a deep commitment to the independent retailers it serves across Australia. We are a proud partner of Metcash on this mission. We’re proud to support one of Australia’s leading wholesalers as it continues to innovate with AI.”
The Distributors expand customer access with Trax Distribution THE DISTRIBUTORS HAS announced a new partnership with Trax Distribution, strengthening its ability to connect customers across Australia with an even broader range of products and solutions through its national wholesale network. As part of the arrangement, tobacco products and related accessories will also be available to eligible customers through Trax Distribution. The partnership is focused on expanding the range of products and categories available to customers. By working with Trax Distribution, The Distributors can connect customers with additional brands and categories while maintaining the convenience of working through their existing local wholesaler. For its customers, this means more choice, greater flexibility and access to an expanded range without the need to establish multiple new supply relationships. The partnership further strengthens The Distributors’ Credit: iStock.com/Drazen Zigic
commitment to connecting suppliers, retailers and businesses through a truly national distribution network. Contact The Distributors, Australia’s leading wholesale distributor of confectionery, snack food, beverages, grocery and more. Visit The Distributors’ website, email The partnership is focused on expanding the range of products and categories available to customers 56
October/November 2026
info@the-distributors.com.au or call 1800 989 022 to find your local wholesaler.
INDUSTRY UPDATES
“I don’t know how I managed without it” Kingston Garage’s Ross Hallett says Gilbarco’s automatic tank gauging system does far more than measure fuel and has reshaped how he runs compliance, safety, and stock control. ROSS HALLETT, OWNER of Kingston Garage,
“The EPA would love everybody to be doing
says a decade with Gilbarco’s TLS automatic tank
what I’m doing. There’s no question about it.
gauging (ATG) system has completely changed
But the thing is, people are too scared to invest
the way his site operates, and his only question is
because they don’t realise what else it can do
why other petrol sites aren’t doing the same.
for them.”
The nine-time Shell Smiling Stars winner and
The system has also removed a safety risk
2018 global champion installed Gilbarco’s TLS
for staff, who previously had to dip tanks on
ATG system roughly ten years ago after relining
the forecourt. Integration with Impulse Retailing’s
his tanks, initially expecting little more than relief
point-of-sale system now lets console operators
from manual dipping duties. What he found was
view tank capacity, temperature and water
a tool capable of hourly delivery reconciliation,
levels, and acknowledge alarms without leaving
continuous statistical leak detection, water-level
the counter.
monitoring and automated compliance reporting.
“I could never reconcile to what I do now,”
“It’s an investment you can’t afford not to have.
Hallett said, contrasting the system with the
If you have a leaking tank, it’s going to cost you
manual dip process it replaced, which was
so much more money than what it’s going to cost
dependent on operator technique.
you to install an ATG. “I didn’t realise how good it was until I actually got it. Now I don’t know how I managed without it,” says Hallett. The TLS system also verifies fuel deliveries by
“My accuracy is less than 10 litres. Whereas if I was manually dipping, it would be 200, 250 litres out easy.” Hallett has applied the same approach elsewhere on site, installing Gilbarco’s FlexPay 6 outdoor
detecting volume changes as fuel enters the tank,
payment terminal (OPT) to keep fuel sales running
letting Hallett cross-check tanker paperwork
around the clock without adding wage costs.
against what was actually dropped underground. “I would say 99 per cent of people wouldn’t know what they’re being delivered.”
“With the Gilbarco system, I can trade 24/7 with no additional wage cost.” In the month after installation of the OPT, he
On the environmental side, Hallett’s site now
says the site pushed through an additional 25 per
generates its own SIRA compliance data instead
cent in fuel volume, much of it from shift workers
of waiting on external testing. He said an EPA
and late-night drivers who had previously found
visit years ago left inspectors struggling to
the site closed.
understand why other operators hadn’t adopted the same approach.
“If you have a leaking tank, it’s going to cost you so much more money than what it’s going to cost you to install an ATG.”
To find out more about Ross Hallett’s OPT installation scan the QR code.
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INDUSTRY UPDATES
Pacific Optics accepting their award
Great discussions at the Q&A panel
Ampol celebrates innovation and excellence Over two days, Ampol showcased innovation, held strategic discussions and recognised excellence across its members and supplier partners at its Supplier Forum and Gala Dinner. ON THE 2ND and 3rd of September 2026, Ampol brought together team members, operational leaders and valued supplier partners for two days focused on connection, innovation, execution and advancing its shared strategy to the next level. Under the event identity Further Together: The Next Level, the two-day program recognised that reaching the next level cannot be achieved through individual effort alone. It takes alignment, commitment, strong partnerships and disciplined execution, with Ampol and its suppliers working together to create better outcomes for customers.
Day One: Retail Operations Summit with the Supplier Showcase The Retail Operations Summit brought together Ampol’s retail leadership and operational teams under the theme Further Together, creating an opportunity to align on the priorities shaping the next chapter of the retail business. Held at the Sofitel Wentworth in Sydney – across the morning, leaders explored customer and business performance, the evolution of Ampol’s retail network, future growth opportunities and the role its people play in delivering strong execution and great customer experiences.
SUPPLIER AWARDS • Supplier of the Year: Beverages & Milk – Suntory Oceania • Supplier of the Year: Food to Go & Hot Beverages – The Handmade Food Co. • Supplier of the Year: Confectionery & Snacks – Smith’s PepsiCo • Supplier of the Year: Ambient Products & Services – Pacific Optics • Account Manager of the Year – Ross Connell, Suntory Oceania • New Product Launch of the Year – Suntory Oceania • Best Promotion of the Year – Bega Group • Innovation Product of the Year – Coca-Cola Europacific Partners
MERCHANDISE AWARDS • Category Manager of the Year – Alexandra Fokias • Support and Development Team Member of the Year – Fadzly Tamby Omar
OPERATIONS AWARDS • Rising Star 2026 – Patrick Prasad • Business Manager of the Year 2026 – Stiven Taleski
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October/November 2026
INDUSTRY UPDATES The Showcase connected Ampol’s operational teams directly with supplier partners, products, innovation and the teams that bring them to life. Across more than 35 supplier and Ampol booths, attendees explored new and exclusive products, customer offers, operational capabilities and emerging category opportunities. The Showcase featured a broad mix of beverage, food-to-go, confectionery, snacking, general merchandise, supply chain, engineering, store technology and Foodary displays. The day concluded with the Retail Operations Awards Dinner, bringing the team together to recognise outstanding performance and contribution from across Retail Operations.
Day Two: Supplier Forum and Gala Awards Above: The Supplier Showcase featured a broad range of categories
On the 3rd of September, Ampol welcomed 380 supplier partners and Ampol team to the 2026 Supplier Forum and Gala Awards held at Ilumina in Sydney. The Supplier Forum brought the Further Together: The Next Level theme to life through updates on Ampol’s Retail and Merchandise strategies, Foodary, customer value and loyalty, the EG Australia integration, merchandise planning, supply chain availability and operational execution.
The Q&A panel extended the conversation, with suppliers asking thoughtful and curious questions across strategy, segmentation, innovation, customer offer, EG integration, supply chain and future plans. Their willingness to explore the detail and understand how they can contribute demonstrated a strong level of engagement in business and a shared commitment to taking partnerships to the next level. The event concluded with the Gala Awards, celebrating the suppliers, account managers and Ampol team members whose partnerships, innovation, customer focus and execution made an outstanding contribution during the year. The night kicked off with many laughs from the comedy duo Charles and James from Wankernomics, before settling into a delicious dinner and awards. Across both days, Further Together: The Next Level was more than an event theme. It expressed the shared ambition behind Ampol’s relationships with its teams and supplier partners. From innovation showcased on Day One, through to the strategic discussions and recognition of outstanding achievements on Day Two, the event demonstrated that the next level will not be defined by what Ampol achieves alone. It will be defined by what is achieved together. ■
www.c-store.com.au
59
INDUSTRY UPDATES
Harry Phillipou returns to Power Crank Batteries as General Manager HARRY PHILLIPOU IS back at Power Crank Batteries as General Manager for Australia and New Zealand, 26 years after working there as a sales rep. Phillipou joins as the business prepares to launch in New Zealand in mid-October, and says he sees an opening for batteries to become a larger retail category in petrol and convenience. “For the petrol and convenience industry, I see a real opportunity to make batteries a stronger retail category again. Service stations offer convenient locations and extended trading hours, which can be particularly valuable when someone needs a replacement battery unexpectedly. By simplifying battery selection and supporting stores, we can help operators meet that need and create an additional revenue stream.” His first priority has been getting to know the team, listening to their ideas and understanding how the business operates today. From there, he wants to build on what has made Power Crank successful by strengthening service, supporting staff and putting the structure in place for the next stage of growth. “When I left in the early 2000s, Power Crank had two sales representatives and one branch. Today, we have 82 staff, 20 branches across Australia and are preparing to launch into New Zealand in mid-October. “That’s an incredible journey. What has impressed me just as much is the pride and commitment of the people behind that growth.” To support the push into the P&C channel, Power Crank is working on a solution aimed at making battery sales simpler for store staff and consumers. The company has developed a QR
code system that lets customers scan the code, enter their vehicle registration and select their state. The system then identifies the vehicle and shows the battery they need. “We see strong potential for this to make battery retailing more accessible across the petrol and convenience industry. For stores, it offers an opportunity to generate additional sales. For consumers, it means being able to find a suitable replacement battery after hours or on weekends, when specialist retailers may be closed. “It’s about combining the convenience of the local servo with the battery knowledge and support of Power Crank.”
Optus launches “There’s always a way” brand campaign Credit: Will Robertson
OPTUS HAS LAUNCHED a new advertising campaign built on the line “There’s always a way”, backed by network, support and scam protection claims. The telco said the campaign celebrates “the can-do spirit of Australians” and is aimed at “enabling Aussies to make things happen”. It framed the message as a belief that, with a little help, there is always a way for people to stay in touch with loved ones and keep on top of life’s demands. Optus said its network has been recognised by Opensignal as Australia’s fastest for 5G downloads. It is also extending fast 5G to more communities, with plans for 2,444 additional network towers across regional Australia by 2030. On customer service, human tech support is available online 24 hours a day, seven days a week. Phone support for all customer issues runs between 9am and 5pm every day, Sydney time. The company said it wants Australians “to get support when they need it”. Scam protection is also a focus. Optus said it has blocked more than 890 million scam calls and texts since 2020, with a team of experts working on customer protection daily. 60
October/November 2026
Optus said its network has been recognised by Opensignal as Australia’s fastest for 5G downloads. It is also extending fast 5G to more communities, with plans for 2,444 additional network towers across regional Australia by 2030.
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Credit: iStock.com/JoeGough
PETROL NEWS
Chris Bowen says Australia holds more fuel than it did at the start of the Iran war
Government extends diesel and petrol reserve flexibility SUPPLIERS WILL BE allowed to hold 20 per cent less diesel and petrol in reserve until 31 January 2027, after the Federal Government extended a temporary easing of the Minimum Stockholding Obligation. The move, first introduced in March, lets suppliers reduce their baseline stockholding requirement in exchange for committing to deliver more fuel into the domestic market and prioritise regional supply. Chris Bowen, Minister for Climate Change and Energy, said the country holds more fuel than it did at the start of the Iran war, citing 41 ship arrivals so far over the past month. “The Albanese Government is taking practical action to help keep fuel available when and where Australians need it, particularly during busy periods like harvest and the summer holidays.” Government said the extension responds to seasonal demand pressures, including the grain harvest and summer holiday travel period, which typically strain fuel supply in regional areas.
The temporary reduction has already helped ease supply chain pressures linked to periods of elevated demand outside the cities. Officials stressed the settings are precautionary rather than a response to shortage. Domestic reserves remain healthy, fuel continues to arrive as expected, and essential services and businesses are operating normally, with the country still sitting at level 2 of the National Fuel Security Plan. The government pointed to a broader suite of measures underpinning fuel security, including the $7.5 billion Fuel and Fertiliser Security Facility, under which partnerships with Ampol, BP Australia, Viva, IOR and Freedom Fuels have secured almost 800 million litres of additional diesel and 150 million litres of additional jet fuel. “This extension keeps fuel reserves in good supply, while maintaining flexibility in the local market. “The most important thing Australians can continue to do is to buy the fuel they need, no more and no less,” said Bowen.
NZ: Z Energy opens new truck stop and self-service site in Tauriko Z ENERGY HAS opened a new Z Truck Stop
Z Truck Stop and U-GO in one location,
and self-service U-GO site in Tauriko, adding
we’re able to provide greater choice
fuel infrastructure to one of the Bay of
through facilities designed to meet different
Plenty’s key transport corridors.
customer needs.”
The site, near routes linking Tauranga,
The site has been built to serve both
Waikato and Auckland, opened to the
commercial transport operators and
public in early August. Z’s team welcomed
everyday motorists. The Z Truck Stop
representatives from local mana whenua
features three refuelling lanes with high-flow
Ngai Tamarawaho, Bay of Plenty MP Tom
commercial pumps and AdBlue available
Rutherford and customers to officially mark
at every lane, while the adjacent U-GO site
the opening. Tim Bailey, General Manager – Customer
offers self-service 91, 95 and diesel fuel for The site being officially opened
motorists travelling through the area.
at Z Energy, said the investment reflected
Justin Tighe-Umbers, CEO of National
the company’s commitment to the fuel infrastructure its
Road Carriers, welcomed the opening, saying reliable access
customers rely on.
to fuel is critical for freight operators who keep goods moving
“We’re investing in the fuel infrastructure that helps keep New Zealand moving. Tauriko is an important freight and commercial
around the country. “The new Z Truck Stop in Tauriko is a welcome addition to a
area, and this site ensures customers have access to the fuel
growing transport corridor and will help improve convenience
infrastructure they rely on today and into the future.
and efficiency for operators travelling through the Bay of
“As the region continues to grow, we’re focused on investing where our customers need us most. By bringing together a 62
October/November 2026
Plenty, while giving NRC members greater choice through our partnership with Z.”
PETROL NEWS
U-GO joins Everyday Rewards with 4c per litre discount EVERYDAY REWARDS MEMBERS
includes the existing fuel voucher
can now save 4c per litre and earn
network, which members can now
points at more than 45 unstaffed
use at nearly 1,000 sites across
U-GO fuel sites, in a first for
the country, including around 500
Australian self-serve fuel.
EG Ampol sites and 450 Ampol
The partnership is the first
Foodary sites.
time a loyalty program has been
Hannah Ross, Managing Director
introduced across a network of
at Everyday Rewards, said the deal
self-serve fuel sites in Australia.
was aimed at making everyday
U-GO runs an unstaffed, value-
savings easier for members.
oriented model built around payat-the-pump convenience. To get the discount, members
Everyday Rewards is now available at over 45 U-GO sites
“Partnering with Everyday Rewards
“We’re all about making it easier for our members to unlock everyday value, and our
need to spend at least $30 in a single
is another important milestone for
partnership with U-GO is another great
transaction at a participating Woolworths
U-GO as we continue to rollout sites
example of how we’re putting money
Supermarket or Woolworths Metro
across Australia.
back in our members’ pockets.
and scan their membership card. The
“Our unstaffed, value-oriented U-GO
“Fuel is a major expense for Australian
4c per litre saving can then be used at
sites are quick and easy to operate
households, so we’re helping our
participating U-GO locations.
and offer Australian motorists not only
members save 4c per litre, and collect
Prasad Kholkute, General Manager,
significant savings on quality fuel in what
points with every fill-up. It’s effortless
Retail Fuels at U-GO, said the agreement
are challenging times, but also the ability
savings at almost 1,000 sites nationwide,
marked a milestone as the network
to now earn Everyday Rewards points.”
helping families stretch their budgets
continues to expand.
The figure of almost 1,000 sites
even further every single week.”
WA to strengthen FuelWatch laws to track fuel shortages
Credit: iStock.com/moisseyev
THE WA GOVERNMENT has introduced a Bill to Parliament giving FuelWatch permanent legal powers to collect fuel availability data statewide. The Petroleum Products Pricing Amendment Bill 2026 replaces a patchwork system that currently only forces retailers to report fuel shortages during a declared state of emergency, or on a voluntary basis. Under the changes, retailers and, where relevant, wholesalers will be required to report accurate and timely information on fuel stock levels, supply and temporary shortages. That data can then be shared with ministers and state agencies when needed, though the Bill includes safeguards restricting the use and publication of commercially sensitive information. Dr Tony Buti, Commerce Minister, said recent supply disruptions had exposed weaknesses in the existing reporting framework. “Recent fuel supply disruptions have highlighted gaps in the existing framework. These reforms provide a permanent legislative basis for fuel availability reporting and will strengthen FuelWatch as a trusted source of information for consumers.” The legislation also hands the Fuel Pricing Commissioner new authority to correct genuine errors in retailer price submissions, a change intended to stop incorrect prices being published and locked in for a full pricing cycle. “Allowing the Commissioner to correct genuine pricing errors will help ensure motorists receive accurate pricing information through FuelWatch, while keeping the system fair and practical for retailers,” Buti said.
Premier Roger Cook said the Bill builds on penalty increases and coverage expansion introduced in May, when fines for FuelWatch breaches rose from $1,000 to $4,000 and the scheme was widened to capture every registered fuel retailer in the state. “My Government has thrown everything at our response to the fuel crisis, and we’re not taking our foot off the pedal now. “I urge drivers to keep checking FuelWatch for the cheapest fuel near them, and I can assure them that if we see fuel retailers doing the wrong thing, we won’t hesitate to act.” The Petroleum Products Pricing Act 1983 will be replaced by the modernised framework, formalising a system that until now has relied on separate emergency powers legislation to compel disclosure.
The update will see more accurate fuel reporting
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PETROL NEWS
Costco, with fuel station, confirmed for Brisbane Airport precinct BRISBANE AIRPORT HAS secured the city’s first Costco, complete with a 34-bowser fuel station, as part of a new mixed-use precinct. The 15,600 square metre warehouse will sit on a 6.7-hectare site and include 870 car parking spaces alongside the fuel station, which Costco says will allow for quick refuelling. The store is due to open in late 2029 and will be Costco’s first in Brisbane City and its fourth in Queensland. Chris Tingman, Country Manager for Costco Australia and New Zealand, said the warehouse represented an investment of more than $145 million in retail development and reflected confidence in the region. “It is great news for our members across Brisbane. This is a dynamic and fast-growing region, and we look forward to bringing even greater value to members through our wide range of products and services.” Perimeter drainage works have already begun on the broader 51-hectare development site, which is centrally located and more than three times the size of South Bank Parklands. Once complete, the Costco warehouse will employ approximately 250 full-time staff. Gert-Jan de Graaff, CEO of Brisbane Airport, said Costco’s arrival was the first of several announcements planned for the new precinct, which sits just 12 kilometres from Brisbane’s CBD with direct access to South East Queensland’s road network.
“Costco’s commitment marks the beginning of a new chapter for Brisbane Airport and is the first of many announcements to come as we bring to life a new mixed-use precinct for the city.” De Graaff added that Costco would occupy just 12 per cent of the site, leaving room for other tenants to establish themselves alongside the retailer. The development forms part of Brisbane Airport’s $5 billion Future BNE transformation, which the airport says is creating jobs and strengthening its role in the Queensland economy.
The site is scheduled to open in late 2029
Electric vehicles overtake petrol cars for first time in Australia ELECTRIC VEHICLES HAVE outsold petrol cars in Australia for the first time, with battery electric sales hitting a monthly record in August. More than 27,000 battery electric vehicles were sold last month, accounting for 24.9 per cent of all new vehicle sales,
Chris Bowen, Minister for Climate Change and Energy, called the figures a turning point for the industry. “This is a landmark moment as electric vehicles have overtaken petrol cars for the first time in Australia.” Battery electric, plug-in hybrid and conventional hybrid
according to new vehicle sales figures. Battery electric
vehicles combined accounted for more than half of all new
vehicles outsold petrol cars outright, with 25,824 sales, while
vehicle sales in August, pointing to a broader shift away from
electric vehicle sales overall jumped 171 per cent compared
conventional petrol engines across the market.
with August last year.
The uptake has been underpinned by the federal government’s Electric Car Discount. Analysis from the National Automotive Leasing and Salary Packaging Association estimates working Australians who accessed the discount in the first half of the year will save $76 million in 2026 alone. Outer-suburban postcodes are driving much of that uptake, with Tarneit, Werribee, Kellyville, Marsden Park and Baulkham Hills among the top areas for the discount. Bowen credited the New Vehicle Efficiency Standard, the for widening consumer choice. “The Albanese Government’s New Vehicle Efficiency Standard is giving Australians access to more models, while our Electric Car Discount and investment in charging
The government's Electric Car Discount has played a role in the rise
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October/November 2026
infrastructure are making it easier and cheaper to choose an EV,” said Bowen.
Credit: iStock.com/Mykola Pokhodzhay
Electric Car Discount and charging infrastructure investment
PETROL NEWS
Petrol theft linked more to living costs than bowser prices NEW BUREAU OF Crime Statistics and Research (BOCSAR) data has found rising living costs and stagnant wages are a stronger driver of petrol theft in NSW than fuel prices alone. The NSW BOCSAR analysis set out to explain why petrol thefts climbed sharply between 2022 and 2024 even as petrol prices stayed relatively stable. The study did find a direct link between fuel prices and theft. A 1 per cent rise in petrol prices was associated with about a 3 per cent increase in monthly petrol thefts. But researchers found broader economic pressures had a far larger effect over the medium term, with a 1 per cent higher level of living costs associated with a 6 per cent higher level of petrol theft, and a 1 per cent increase in wages associated with a 16 per cent lower level of theft. Petrol prices, by comparison, were linked to just a 1 per cent rise in theft over that period. Jackie Fitzgerald, Executive Director at BOCSAR, said the findings pointed to household budget pressures as the key factor. “Higher petrol prices do increase petrol theft, but they appear to be only part of the story.” Fitzgerald said petrol represented only one part of household spending, and cost pressures across the board were doing Credit: iStock.com/Anastasiia Akh
more to drive offending than fuel prices in isolation. “Living costs affect a much larger share of household budgets than petrol alone, and our findings suggest these broader financial pressures may be an important factor influencing petrol theft.” The research found no evidence that motorists respond to petrol prices in the moment. Day-to-day differences in fuel prices
between locations had no measurable effect on theft rates, with thefts instead tracking price movements over longer periods. “The absence of an immediate response to daily price fluctuations suggests that people are not making spur-of-themoment decisions to steal petrol simply because prices are higher that day,” Fitzgerald said. “Rather, rising fuel costs may contribute to financial strain over time, with petrol theft becoming more likely when households face sustained pressure on their budgets.” Fitzgerald said the pattern helped explain the puzzle that prompted the study in the first place. “This may help explain why petrol thefts rose strongly during a period when petrol prices were relatively stable but broader cost-of-living pressures were increasing.”
7-Eleven Fuel Cards win Canstar’s Most Satisfied Customers Award
L-R: Ryann Mills - Head of Commercial Fuel & Mobility, 7-Eleven Australia, Julian Thomson - Fleet Manager, 7-Eleven Australia, Elissa Pipertzis - Fuel Marketing & Communications Lead, 7-Eleven Australia, and Karyn Shayler - National Client Manager (Canstar)
7-ELEVEN FUEL Cards has won the Canstar 2026 Most Satisfied Customers Award, marking the third time the fuel cards have been recognised. The award recognises the 7-Eleven Fuel Cards brand across both its products, the 7-Eleven Fuel Card and Fuel Pass, and reinforces its position as a trusted fuel card provider for Australian businesses. Jason Tran, General Manager – Fuel at 7-Eleven Australia, said the recognition carried particular weight because it was voted on directly by customers. “We’re incredibly proud to be recognised by the customers who use our products every day. Winning this award for the third time reflects the strength of our offer and is a testament to the team who continue to deliver a positive customer experience,” Tran said. 7-Eleven Fuel Cards provides fuel and expense management solutions for Australian businesses through the two card options. The 7-Eleven Fuel Card is accepted across the 7-Eleven fuel store network, while Fuel Pass is accepted across an extended fuel station network. “We’re committed to providing a simple and convenient fuel card solution for Australian businesses,” Tran said. www.c-store.com.au
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