Issuu

AGED CARE PROCUREMENT GUIDE 2023 BROUGHT TO YOU BY

AGED CARE PROCUREMENT GUIDE 2023

WELCOME Welcome to the Procurement Guide

Natasha Egan Editor Australian Ageing Agenda T: 02 8586 6132 E: negan@intermedia.com.au australianageingagenda.com.au

THE PROCUREMENT GUIDE is a new annual publication showcasing the products and services that can help aged care providers strive and thrive in 2023. The guide is brought to you by leading industry publication Australian Ageing Agenda – which includes a news website, twice-weekly digital newsletter and bi-monthly print magazine. Just like Australian Agenda Agenda aims to keep the sector informed about the news, initiatives and innovations it needs to know, the Procurement Guide aims to connect providers with the suppliers that can assist them with the products and services they need to deliver the quality aged care services they are striving for amid a myriad of challenges. As you all know, the aged care sector is undergoing unprecedented levels of reform in response to the royal commission’s findings, as well as dealing with multiple operational hurdles across the whole business due to

workforce shortages, financial pressures and the ongoing impacts of the pandemic, to name just a few. In recognition of the broad scope of providers’ needs and pressures, this guide covers a range of areas and solutions to meet them. Thank you to all the leading aged care suppliers who have supported this guide as part of their aim to assist aged care providers to meet their requirements and goals. As you can see on the page opposite, this guide is arranged by categories to make navigation easy. If you need to upgrade your systems, improve your service delivery, better manage your workforce or have questions you can’t answer, look inside these pages to see what products and services can help you.

OUR TEAM australianageingagenda.com.au PUBLISHED BY: Communico Media Group Pty Ltd ABN 69 6478660 91 41 Bridge Road, Glebe NSW 2037 Australia Ph: 02 9660 2113 Fax: 02 9660 4419 Web: www.intermedia.com.au EXECUTIVE CHAIR: Simon Grover MANAGING DIRECTOR & GROUP PUBLISHER: Mark Kuban EDITOR: Natasha Egan SENIOR JOURNALIST: Christopher Kelly ADVERTISING & MARKETING MANAGER: Mark Ryu GRAPHIC DESIGNER: Leanne Hogbin DIGITAL PRODUCTION: Anthony Willson

Christopher Kelly Australian Ageing Agenda, Senior Journalist

Mark Ryu National Advertising & Marketing Manager

Regular news and updates at australianageingagenda.com.au and via our social media channels:

SUBSCRIPTIONS: subscriptions@intermedia.com.au ph 1800 651 422

All material in this publication is copyright to the publisher and/or its contributors. No material may be reproduced without the express permission of the publishers.

AGED CARE PROCUREMENT GUIDE 2023

Disclaimer: This publication is published by Communico Media Group Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2023 - The Intermedia Group Pty Ltd.

AGED CARE PROCUREMENT GUIDE 2023

CONTENTS

BUSINESS SOFTWARE AND SYSTEMS 04 Embrayse 06 E-Tools 08 Health Metrics 10 The Lookout Way 12 Lumary 14 Mirus Australia

CLINICAL SOFTWARE AND SYSTEMS 16 Health Metrics 18 Telstra Health

CLEANING AND HYGIENE 32 Miele Professional

CONSULTANTS AND ADVISORS 34 Enkindle Consulting 36 Health Generation 38 Provider Assist

CULTURAL CHANGE AND LEADERSHIP DEVELOPMENT 40 Inspyr

WORKFORCE MANAGEMENT

ASSISTIVE TECHNOLOGY

42 HumanForce

20 Alpha Lifecare 22 HUR Australia

EDUCATION AND TRAINING

NUTRITION AND FOOD SERVICES 26 Food Solutions 28 SPC Care

44 Australian Medicines Handbook

SUPPLY SOLUTIONS 46 Restock

BUSINESS SOFTWARE AND SYSTEMS SPONSORED ARTICLE

E M B R AYS E

Does your residential home offer a person-centred food model that meets, and excels beyond, compliance?

Investment in a best-practice food model is a sound business decision as it delivers tangible returns in improved resident satisfaction, compliance, health outcomes, and value proposition, thus increasing occupancy and financial returns.

mbrayse’s innovative and intuitive residential aged care catering software has been designed to make a person-centred food model a reality rather than an impracticality, thus generating tangible returns on investment in resident wellbeing and financial outcomes.

The case for investment in person-centred catering software Food is a vital contributor to residents’ physical, social, emotional, and spiritual wellbeing. However, food and nutrition are consistently a top complaint issue in residential aged care and has been identified by the aged care royal commission as a top priority concern for immediate attention. The government has provided additional funding and committed to reforms to incentivise providers to improve their food models. This includes an introduction of new mandatory quality indicators to report against critical care areas which food and nutrition can directly impact; review of the Aged Care Quality Standards on measures relating to food delivery and the dining experience; and the publishing of survey outcomes of residential aged care consumers on how they like their food on My Aged Care through the Star Ratings. These new measures will increase scrutiny into the cost and quality of food services and will require providers to invest significantly more resources into gathering, analysing, and reporting on their food and dining models, and demonstrating evidence of resident engagement and continuous improvement. With so many residential homes currently running at a loss, it can be difficult to commit additional resources into improving food models. However, investment in a bestpractice food model is a sound business decision as it delivers tangible returns in improved resident satisfaction, compliance, health outcomes, and value proposition, thus increasing occupancy and financial returns. With the anticipated increase 4

AGED CARE PROCUREMENT GUIDE 2023

in scrutiny and the compliance burden related to food, the greater risk will fall on those who do not invest appropriately on improved person-centred food models.

Excelling beyond compliance with Embrayse Embrayse has engaged with residents and providers across aged care homes to explore best-practice elements that make the real difference in resident satisfaction with food and dining models. In a nutshell, residents are looking for person-centred food and dining models that reflect a genuine and sincere respect and interest for each individual’s needs and preferences for food and drinks that they like, that are familiar to them, and that bring them joy and comfort. Embrayse is a residential aged care catering software that has been designed to enhance the value proposition and compliance of a home by making it quick and easy to capture and customise residents’ every day meal orders, with smart checking against preferences, allergies, intolerances, and other nutritional needs. Embrayse also creates joy and excitement around food, via automated visual menu boards in dining rooms and images of meals on tablet devices when ordering meals. It enables the capture and analysis of feedback and order history for continuous improvement. Our transparent pricing, simple set up process, in-person training and support at your residential facility, and our commitment to making sure Embrayse fits into existing systems and processes have also made it incredibly easy for providers to adopt Embrayse quickly and painlessly. If you are interested in exploring Embrayse for your aged care homes, contact us today for a free demonstration. We’ll walk you through our product, work with you to understand your needs and make sure we are a good fit for you. Learn more about us at www.embrayse.com n

e mbrayse

Delight your residents with a personalised food experience A simple and intuitive catering app for aged care homes to help you and your team create nutritious menus, take orders on the go, prep and fulﬁl meals.

Food plays a very important role in making every day better for aged care residents. Delight your residents Stop relying on memory and paper with resident dietary proﬁles and ordering tools to help them personalise meals and minimise safety risks.

Empower your teams Replace manual processes and improve efﬁciencies with a single tool speciﬁcally designed to help your team in and out of the kitchen.

Excel beyond compliance Leverage access to integrations, reporting , and business continuity features to uplift your food service model.

Book your demo We’ll walk you through our product, work with you to understand your needs and make sure we are a good ﬁt for you. 07 3420 6715

info@embrayse.com

embrayse.com

An Australian aged care tech startup based in Brisbane, Queensland.

BUSINESS SOFTWARE AND SYSTEMS SPONSORED ARTICLE

E-TOOLS

SOFTWARE

An experienced software partner to help you navigate modern day challenges Technology has become a necessity to operate an accountable and successful business in today’s highly digitised era. The more digital information that is stored, shared, and transmitted, the higher the risks of data security threats.

t is crucial that you have appropriate data security measures in place to protect your corporate and client data. Moving forward, ensure you deal with organisations that prove they take data security seriously.

e-Tools Software is certified to the highest level of data security & protection As we enter a new dimension of challenges, proof of compliance history and data security are important factors to consider in your software provider. Reliable software will help mitigate your risks and ease your pressures. At e-Tools Software, we take data security very seriously; we are an ISO 27001 information security certified organisation. We have internationally-recognised standards in place to protect client data. Certification is issued only to highly efficient organisations that demonstrate information security systems of a certifiable standard.

Proven history in compliance management We know what it takes to help you remain compliant and financially viable. We have supported providers for nearly two decades with our secure, responsive, and effective solutions. In 2006, the launch of our flagship software, National e-Tools Resident Agreement (NeRA), revolutionised the agreement generation process for the industry. Introduced to help providers navigate the complex aged care resident agreement process, it is still the most widely used agreement software nationally. We currently support providers across residential care, in-home care and disability (NDIS) with an extensive, robust software range.

Nimble solutions that keep up with changes Our modular-based ‘one app, one task’ philosophy sets us apart, as it enables us to provide: • prompt response to government changes and up-to-date software • easy-to-use applications relevant to a specific function, which also makes staff training straightforward • affordable solutions, since there is no need to install a large, complex system, and updates are often small and discrete Each module works independently to deliver outcomes relevant to a specific function, but can connect with each other to provide broader outcomes.

Delivering results and support for over a decade Effective compliance management Nimble and up-to-date solutions help providers with effective compliance management year in, year out. 6

AGED CARE PROCUREMENT GUIDE 2023

Improved efficiency Simplified functions and savvy features help you achieve better productivity and outcomes. Financial viability To support financial viability, applications have in-built tools in areas where providers can maximise funding outcomes or financial returns. Ongoing support Our software is complemented by the highest level of client support to guide you through your challenges.

Partnership with clients We partner with our clients; we don’t simply sell software. Clients know we are committed to their success and rely on us for guidance on operational, funding, financial or compliance matters. We welcome clients’ input and suggestions in the development and evolution of our software, to ensure we meet their ongoing needs.

Insight & direction from aged care consultants e-Tools Software is led by a progressive management team and aged care consultants with over 40 years’ experience. Their insights and experience form the driving force behind our innovative, best-in-class solutions. Clients in need of further assistance have access to our management consulting support and services. Clients who host their data securely with us via Amazon Web Services (AWS) also have the benefit of speedier support. With consent, our consultants can access your data to assist promptly with issues you may encounter.

Enabling you to be at the top of your game Navigating your aged care business to success has never been more difficult, but together we can go a long way to overcome your challenges and manage your requirements with confidence. Following the success of NeRA’s transition from Windows to cloud, the rest of our applications will move to cloud commencing early 2023. Move with us to gain greater benefits in an even more secure environment and continue to be at the top of your game. n

ISO 27001 CERTIFIED FOR DATA SECURITY

TRUSTED COMPLIANCE SUPPORT AND DATA PROTECTION PARTNER 200+ HOME CARE CLIENTS

1,200+ RESIDENTIAL CARE CLIENTS

Managing an aged care business can be demanding. You need a reliable compliance and data protection partner to guide you through your toughest challenges. e-Tools Software is a leading aged care software provider with proven history and data security certiﬁcation to provide the support you need.

Robust, intuitive software solutions trusted since 2006 by providers across Australia. e-Tools Software has continued to deliver on eﬀective compliance management for over a decade. 40 years’ local aged care consulting experience adds depth

85,000+ BEDS UNDER MANAGEMENT

to our software. We have the knowledge to support you through compliance & viability issues, to help you stay on top of your game.

ISO 27001 information security certiﬁed to global standards. We take data security seriously & have systems in place to continuously protect client data.

EMPOWERING SOFTWARE SOLUTIONS BE AT THE TOP OF YOUR GAME NeRA

CLOUD

eMR

National e-Tools Resident Agreement

e-Tools Refundable Accommodation Deposit

e-Tools Maintenance Register

e-Tools Visitor Management

Robust Agreement Generation Software in the Cloud + Enquiry Management Pipeline

Eﬃcient Management of Accommodation Payments & Contributions

Centralised Ad-Hoc & Preventative Maintenance Management

Contactless Visitor Management Linking to Staﬀ Records [eSRM] & Supplier Records [eSA]

eSRM

eSA

e-Tools Staﬀ Records Management

e-Tools Supplier Agreement

e-Tools Dashboard

e-Tools Cloud Software

Maintain Staﬀ Records Compliance + Staﬀ Tasking Function for Home Care

Track Supplier & Contractor Information in One Location

Meaningful Business Analytics & KPIs for Informed Management Decisions

NeRA Cloud’s successful launch to cloud will be followed closely by our other modules. Move to the cloud with us to achieve better outcomes.

EMAIL info@e-tools.com.au

WEB e-tools.com.au

Dec 2022 Public

BUSINESS SOFTWARE AND SYSTEMS SPONSORED ARTICLE

HEALTH

METRICS

Streamline your resident management with eCase eCase supports the delivery of sustainable and profitable models of care. Deliver better outcomes with a single residential care platform to manage operational, resident and clinical needs across the entire resident journey.

rom admission to exit fees, eCase provides the tools you need to optimise AN-ACC funding, create quotes and contracts and manage resident fees and charges. Highly interoperable, eCase is vendor agnostic and integrates with your existing financial and other systems of choice.

Residential management that starts at pre-admission With a built-in CRM, eCase assists providers to optimise occupancy rates and manage residents from leads and waitlists, through to contracting and admissions. Create quotes with a financial breakdown of how the client will pay for their care with eCase’s means tested calculator; whether they’re a fully-supported, partially-supported or nonsupported client. Easily add other fees such as the costs for pay TV or hairdressing. eCase seamlessly transforms quotes into contracts for implementation at time of admission, ensuring the client’s contract is embedded and readily accessible in the system. Once financial information is added, the client agreement is completed and the client status becomes active, the admission transaction will automatically generate numerous activities including B2B transaction to Services Australia, creation of AN-ACC profile, and care tasks in the clinical work log. Generate ongoing billing transactions configured to your organisational requirements and transactions for frequent charges, additional service fees and exit fees into consumable invoice data. Sophisticated integration streamlines the delivery of funding and billing data to the finance system of your choice.

Optimise AN-ACC funding eCase provides comprehensive, easy-to-use AN-ACC funding 8

AGED CARE PROCUREMENT GUIDE 2023

management tools. Understand and report on resident classes and palliative entry (from admission) and obtain a visual score tally to assist in requesting for re-assessment. eCase seamlessly provides real-time online transmission to Services Australia and detailed information regarding transactions and processing status are readily available.

Business reporting and growth Inbuilt compliance and reporting tools ensure your business is ready for audits or reporting at any time. Easily retrieve data, analyse and report on key industry metrics and prepare consolidated clinical, regulatory or operational KPI reporting. Access a holistic view of resident occupancy to support workforce planning. As a cloud solution, eCase data is always live and reporting in real-time, allowing management to identify and deal with issues quickly. Inherent systems scalability and flexibility supports business growth, new models of care and compliance with legislative change as required. Unique to eCase, a single client record supports the resident across the entire care journey, reducing risk and improving the resident experience.

Proudly Australian-owned and operated Health Metrics’ multi-disciplined team strives for excellence and continual innovation ensuring our software is abreast of legislative and regulatory changes, and complex care problems. We provide local product development, implementation, training and support services and have the experience and understanding to provide innovative technology solutions that support our customers in delivering better healthcare outcomes. n

eCase supports the delivery of sustainable and profitable models of care. Deliver improved care outcomes with a digital residential care platform to manage the entire resident journey. The eCase software platform is designed to meet the operational, resident management and clinical care needs of providers. Manage occupancy, funding, billing and care management all via one central platform with consolidated reporting across the platform. eCase is vendor agnostic and integrates with your existing financial and other systems of choice.

Maximise Occupancy

Consolidate Reporting

Streamline Funding and Billing

Position for Growth

Efficiently manage leads, waitlists, quotes and contracts and obtain a pre-admission view of care costs.

Optimise AN-ACC funding and accurately manage resident billing.

Download Flyer

Book a Demonstration

Freecall: 1800 810 081 | enquiries@healthmetrics.com.au | www.healthmetrics.com.au

Access to real-time, accurate data supports high-quality, responsive decision-making.

Future proof your organisation with flexible software that adapts to changing models of care.

BUSINESS SOFTWARE AND SYSTEMS SPONSORED ARTICLE

BY THE

LO O KO U T WAY

Software that walks the walk The only Australian digital care management platform built by care, for care.

eing originally developed for, and continuously developed for, one of Australia’s fastest-growing home care providers, Five Good Friends, the team behind Lookout’s home care management software understands the day-to-day challenges care providers face.

Company background and products/services In 2016, Simon Lockyer and Nathan Betteridge were on a mission to revolutionise home care through home health technologies, as they could see a sector in need of change. They believed that with the right technology, they could make home care more transparent, which would improve the care people were receiving. So they started working on software for the home care industry. But they realised that in order to create the right product, they needed to understand the challenges of home care and ageing well.

...So, they launched their own home care business – Five Good Friends. The concept behind Five Good Friends was to put technology at the centre of home care service delivery. Simon and Nathan wanted the technology to improve the home care experience for not only the care recipient and care worker, but also to improve the day-to-day operational experience for the providers. “When we started Five Good Friends, we found that providing care can sometimes be chaotic. However, we harnessed that chaos and gave people the opportunity to collaborate, draw insights and take action. The result is a streamlined digital care management platform that allows for calm, collaboration and, ultimately, better care,” Simon says. The platform helped spearhead Five Good Friends’ success, enabling them to grow whilst providing optimal care. When the word got out about the success of the platform, other providers started inquiring and in 2020 Simon and Nathan made the executive decision to turn the platform into a standalone cloud-based software solution for other home care providers to use.

...Lookout was born! Today, home care providers nationwide rely on Lookout to manage the demands of home care, grow their business, and enhance client care. 10

AGED CARE PROCUREMENT GUIDE 2023

Being an all-in-one care management software solution, it has everything a home care organisation needs to operate at the top of its game. Lookout is used to connect all departments within a care organisation, and also connect care teams, to workers, and to clients – providing the much-needed transparency and collaboration required for the dispersed operation of home care. Some of the great features and benefits you’ll find within Lookout include: • Rostering, scheduling and remote care workforce management functionality, • A central platform where all aspects of a person’s care can be monitored, • A communication tool between family members, support workers and home care staff, • A number of tools to support better compliance and decision-making, and • A finance platform to track Home Care Package and CHSP claims, client statements and unspent funds. Today, Lookout continues to empower Five Good Friends’ business, and the first-hand learnings gained from Five Good Friends are used to improve the Lookout platform continuously. “The great news is, when other home care providers choose to run their operations with Lookout, they too benefit from the applied-hand learnings we gain from Five Good Friends… as we turn these learnings into solutions within Lookout,” Nathan says. It’s the first-hand applied knowledge from running Five Good Friends that makes the Lookout platform such an intuitive and beneficial solution for care providers, ” Nathan says. “Because we run a care organisation, we don’t see ourselves as a software vendor. We see ourselves as an industry partner who is highly invested in the success of Five Good Friends and other care providers who use Lookout. The applied knowledge we have allows us to respond quickly to the industry’s everchanging demands and regulatory requirements, and create simplified solutions within Lookout which brings calmness and confidence to providers, workers and clients who rely upon the platform. I guess you can say, we have skin in the game and this helps us develop better solutions,” Simon says. To explore how Lookout can help empower your home care business, head to thelookoutway.com n

The only digital care management platform built by care, for care. Truly customer-focused end-to-end care management software that empowers home care providers to achieve better care outcomes, meet compliance and boost business efficiency.

Care management Rostering Remote care monitoring Claims & statements Reporting

Collaboration

"I’ve worked in the aged care and disability sector for well over 10 years. Lookout meets the unique needs of both of these sectors and it ensures the highest level and best practice care is provided for our customers." Bruce J. - Lookout user

Explore how Lookout can transform your home care business. Reach out today!

1300 928 215 thelookoutway.com

BUSINESS SOFTWARE AND SYSTEMS SPONSORED ARTICLE

LUMARY

One solution to optimise your care delivery organisation Lumary is a leading healthcare platform provider and technology service partner for Australia’s disability and aged care industries. With the right industry-specific software, NDIS and HCP providers can simplify their care management and give care recipients the support they need to live the life they choose.

t Lumary, we connect the best technology to the best human care. Our mission is to create technology that empowers providers to deliver quality services to the people who need them most. We do this by creating innovative technology solutions, providing ongoing support to our customers and building lasting partnerships. Our end-to-end care management platform is purpose-built for disability and at-home aged care providers – from smaller to enterprise-level. Designed and developed by top local industry experts and tech engineers, Lumary’s software integrates with specialist applications to create a single cloud-based solution that allows providers to manage their entire organisation and workforce all in one place.

Why Lumary?

• One integrated digital solution • Built on Salesforce - the world’s #1 CRM platform • Access to API technology • Mobile-friendly • Cloud-based • Flexible and scalable • Advanced security, encryption and recovery • Automatic system maintenance and upgrades • Tech support: Help centre and customer support team • Hands-on implementation and delivery

The importance of industry-specific software A digital solution built specifically for the NDIS and HCP equips providers with the right tools to navigate the complexities of the disability and aged care industries. Providers can automate admin tasks, streamline scheduling and workforce management, simplify billing and claiming, and manage client information more efficiently to enable better outcomes. 12

AGED CARE PROCUREMENT GUIDE 2023

While traditional care management systems may perform some of these functions at a basic level, the complex and hyper-regulated frameworks of the NDIS and HCP require an adaptable, purpose-built solution. Industry experts work in-house at Lumary to ensure its software is automatically updated for providers to meet the mandated requirements. These knowledgeable members of the Lumary team stay on top of industry changes and price updates, allowing organisations to simplify compliance and accurately forecast and monitor funding. NDIS and HCP providers are also increasingly looking to technology to support their workforce to deliver personalised care and create a better employee experience. Organisations that use Lumary’s software report happier, committed and more engaged staff. These providers support their teams with Lumary’s easy-to-use web and mobile application, enabling their workers to access information from anywhere in real-time. Staff can schedule appointments, record case notes accurately, and document services as they are delivered, eliminating the need to double up on data entry and unnecessarily spend time on admin. With one solution, providers can create a seamless end-to-end experience for providers, staff, and clients. Plus, with this level of reporting in one place, providers can analyse metrics and build meaningful data insights to enable personalised, informed care and improved relationships between support workers and clients. Navigating the NDIS and HCP can seem complicated and overwhelming, but providers can cut through the complexities and inefficiencies with the right industry-specific software. To learn more about how the right software solution can transform the way your disability or aged care organisation operates, head to www.lumary.com or reach out directly via enquiries@lumary.com.au n

ONE PLATFORM TO SIMPLIFY YOUR CARE MANAGEMENT Lumaryʼs leading care management software for aged care and disability providers brings together top industry experts and developers to create one integrated digital solution for your entire care delivery organisation. Reimagine the way your business operates.

Discover more at www.lumary.com

BETTER WELLBEING THROUGH TECHNOLOGY

BUSINESS SOFTWARE AND SYSTEMS SPONSORED ARTICLE

MIRUS AUSTRALIA

How AN-ACC will change the future of rostering Mirus Australia provides consulting services and software solutions to help aged care providers attract more residents, gain control over workforce costs and rosters, and get the highest funding you’re entitled to for the care that you provide.

ne of the recommendations from the Royal Commission into Aged Care Quality and Safety was to introduce star ratings which includes a component for minimum care minutes directly correlated with AN-ACC classifications, as well as a rating across three other sub-categories: • quality indicators, • compliance ratings, and • consumer experience. The new minimum staffing standard has three requirements which will need to be reported from October 2022 (mandatory October 2023): 1. Residents will need to receive an average of 200 minutes direct care per day. This will be case mix adjusted based on the AN-ACC ratings of all residents. 2. At least 40 minutes of this care must be provided by a registered nurse. 3. Each day, a registered nurse must be on site for morning and afternoon shifts. Case mix adjusted means a facility with a higher-thanaverage acuity – determined by their AN-ACC case mix – will have a higher minimum staff time requirement than a facility with lower average acuity. Reporting on care minutes will be quarterly and this means a proactive approach to roster planning as well as tracking performance in real-time will be critical to avoid surprises in the reporting.

standard every day? What changes might need to be made to make up any difference? Daily: Predictive time and cost tracking 1. Determine staff time standard for each site Export resident AN-ACC classification data from Medicare and calculate the case mix adjusted minimum staff time. 2. Export actual direct care hours Direct care time includes carers, enrolled and registered nurses. Allied health is currently excluded. Will you meet your daily requirements for the roster period? 3. Determine current and forecast cost of roster Apply the relevant penalty rates, loadings and allowances to calculate the cost of the roster. Will you stay on budget this period? If not, what changes could be made?

Rostering software built with all this in mind Aged care providers need a rostering platform that includes flexible, scenario-based planning tools that integrates with Medicare. Mirus Works! has been built with this in mind and includes a native integration with Medicare. Track care minutes in real-time

Preparing for the future of rostering Aged Care providers can take a compliance, responsive or – with real-time insights – proactive approach as they prepare for the changes. Quarterly: Compliance review and planning 1. Compare performance to annual budget. Has demand been higher or lower than anticipated? Have you included enough head room to allow for leave, sickness, and administrative time? 2. Review acuity and strategically plan for changes Analyse the profile of new admissions and discharges. Your rostering templates may need to be updated so they can be quickly deployed. 3. Submit quarterly Aged Care Financial Reporting A report exported from your rostering software needs to show total care minutes for staff in direct care roles and confirm that a registered nurse was rostered for all morning and afternoon shifts. Fortnightly: Responsive roster planning 1. In-depth cost review Did the roster go to plan financially? How can any negative variance be avoided next pay period? 2. Respond to changes in acuity Review prospective resident waitlist to understand the potential impact on your minimum staff time. You may require a different rostering template. 3. Review compliance to minimum staff time Were you able to meet or exceed the required minimum 14

AGED CARE PROCUREMENT GUIDE 2023

Mirus Works! imports a facility’s case mix adjusted care minutes and updates the requirement in real-time so that you can clearly see where you need to increase or decrease staff hours and maintain compliance. Performance to budget Mirus Works! Award Interpretation engine ensures that every rostering decision is fully costed so that you not only meet the required staff time but also balance the budget and ensure staff are paid correctly. Demand vs actual

Operational insights highlight where you might be over or under resourced and the cause of potential overspend. Start simplifying rostering and reduce agency costs, visit mirusaustralia.com n

CLINICAL SOFTWARE AND SYSTEMS SPONSORED ARTICLE

HEALTH

METRICS

Achieve five star status with eCase With transformational changes occurring across the aged care industry, providers need to be ahead of the technological curve. Health Metrics’ eCase software platform can help you get there.

work log automatically assigns tasks to care staff and provides management with the ability to monitor and oversee the completion of tasks and activities. An extensive alert and notification system helps to mitigate risks such as allergies, medications and wandering. Staff have a clear view of all activities that must be completed and managers have full oversight of all aspects of care. All information can be accessed anytime, anywhere, via any device – such as on an iPad, mobile phone or desktop computer.

he eCase digital software platform is specifically designed to help aged care providers stay aligned with legislative and regulatory changes within the industry. We provide the technology and support you need to comply with mandatory requirements.

Maximise your star rating A star rating system for all residential aged care facilities across Australia is destined to have a huge impact upon the aged care industry. Residential aged care services and care minutes data reports will inform the Star Rating system, allowing senior Australians to compare staffing levels between facilities to help them make an informed choice about their care. By centralising all data, eCase provides clinical, operational and financial capabilities that enable providers to operate efficiently and easily retrieve, analyse and report on key industry metrics as well as any other information requirements. eCase provides one source of truth for care assessments, progress notes, care plans, alerts, workflow, charting, medication management, rostering and catering.

Meet mandatory care time standards Manage staff levels according to care needs and predict labour hours required by resident ratios. eCase assists in distributing equitable workloads to facility staff and identifies resource trends against needs. Facility profiles enable re-engineering of rosters and redefining staff resident ratios, whilst increasing budget efficacy.

Provide quality care at the point of care Spend more time caring and less time administrating by replacing inefficient systems and processes with eCase and enjoy the benefits of a streamlined digital workflow. A digital 16

AGED CARE PROCUREMENT GUIDE 2023

Comply with the Aged Care Quality Standards

Ensure your service delivery is in line with the Aged Care Quality Standards and relevant legislation. Our consultants help you mitigate risk and maintain compliance by completing a system health check and care review. Align activities with standards, view daily dashboards of compliance against standards, implement workflows and alerts from triggered events and optimise daily workflow tasks with eCase.

Optimise your funding Be in control of your AN-ACC assessment data and easily calculate your resident case mix classifications. eCase comes ready with AN-ACC Clinical Assessments, key to ensuring that your facility optimises funding for your residents.

Be supported on your digital journey Proudly Australian-owned and operated, Health Metrics’ multidisciplined team strive for excellence and continual innovation ensuring our software is abreast of legislative and regulatory changes, and complex care problems. We provide implementation, training, support services and have the requisite blend of experience and expertise to help you transition to eCase. n

One digital solution for aged care eCase is an enterprise software solution designed specifically for aged care providers, combining powerful functionality and ease of use, to enable the delivery of high-quality, personalised support at the point of care.

Resident and Care Management Manage administration, quotes and contracts, Medicare online and generic billing. Access assessments, charts, care plans, registers, progress notes and multiple workflows.

Medication Management

Mitigate the risk of medication administration. eCase provides users with comprehensive drug information including photos, interaction data and alternate therapy data.

Single Client Record

Allows a client to retain the same profile throughout their care journey regardless of the type of care (ie. residential aged care or home care).

Catering

Accurately cost procurement, manage menus and report on nutritional values. Create rotating menus, either seasonal, weekly or ongoing, based on an organisation’s requirements.

Download Flyer

Operates on any device, anywhere Integrates with My Health Record Report Mandatory Care Minutes AN-ACC ready

“I have worked with eCase senior consultants for many years now. To be honest with you, they are well abreast of the changes and know exactly where they’re going and what they’re going to do with the system. So I have 100 per cent confidence.”

Book a Demonstration

Freecall: 1800 810 081 | enquiries@healthmetrics.com.au | www.healthmetrics.com.au

Lauren Hehir, Rosary Home

CLINICAL SOFTWARE AND SYSTEMS SPONSORED ARTICLE

BY TELSTRA

HEALTH

Telstra Health: Your Australian technology partner in residential aged care At Telstra Health, we are dedicated to helping residential aged care providers efficiently deliver personalised care and support.

he Australian aged care sector has seen massive changes in the past few years, including the release of the Final Report from the Royal Commission into Aged Care Quality and Safety, the announcement of an aged carecentric Federal Budget, as well as the impacts of Covid-19. With more major changes to the Australian aged care sector expected in the coming years, partnering with vendors who are solely focussed on supporting the Australian market with innovative technology is increasingly important for providers.

We are proud to offer solutions across a broad care spectrum, including in respite, independent living, and residential aged care. Telstra Health’s aged care solutions have been created with a positive User Experience (UX) based on client feedback to ensure they are easy to use and navigate, meaning new staff can pick up the software with minimal training.

Exceptional service and support

Telstra Health is proudly Australian owned, operated and focused. With software development, client services and technical support teams all operating and working solely to support the local aged care sector, Telstra Health is able to prioritise and respond quickly to government changes and provider needs. Telstra Health’s residential aged care suite is in use with over 60,000 beds across the country.

Providers switching to Telstra Health’s modern solutions can rely on specialised tools to help ease the transfer of data, as well as experienced staff to support and guide their transition. Telstra Health clients benefit from dedicated account managers, a flexible training approach, and an experienced Australian based, technical support team. We pride ourselves on delivering on time, on budget implementations, with fast and easy software upgrades at no extra investment.

Scalable and secure technology

Investment for the long term

Telstra Health’s suite of software has been built on the latest technology to ensure it is reliable, scalable, secure, and simple to navigate. To ensure data is stored securely within Australia in line with health data protection laws, Telstra Health is proud to offer hosting via Microsoft’s trusted Azure cloud platform. Telstra Health maintains rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia’s leading technology company.

As a subsidiary of Telstra, Telstra Health has the strong capital backing to continue investing to support the significant technology changes that are needed to meet the myriad of evolving compliance and funding regulations in the aged care and disability support sectors. Telstra Health is dedicated to making substantial contributions in innovation, research and development to support our clients in helping to improve the quality, safety and efficiency of care.

One source of truth for a seamless experience

With expertise in not only the Australian residential aged care sector, but in general practice, hospitals, primary and community health, pharmacies and virtual care, Telstra Health is dedicated to realising a connected and improved digital health experience for all. n

Focused on the Australian market

To help ensure there is one source of truth for facility staff, Telstra Health’s residential aged care suite combines clinical, care, funding, communication, medication, administration and reporting capabilities. 18

AGED CARE PROCUREMENT GUIDE 2023

Telstra Health vision and scale

Software solutions built for the Australian aged care sector

At Telstra Health, our software solutions support the continuum of care. Resident Manager Streamline Services Australia claiming and resident administration. Clinical Manager Help manage clinical care, reporting and optimise AN-ACC funding. Message Manager Communicate quickly and easily with residents’ loved ones.

Medication Management Manage medication administration at the point of care, streamline pharmacy communication, complete medication orders electronically and easily produce key reports. CareKeeper Quickly view, action and record care in real time via a mobile device.

Our software suite is:

My Health Record interoperable

Find out more

Services Australia integrated

telstrahealth.com |

Cloud-hosted

Scalable and secure

aged.disability@health.telstra.com |

Australian owned and operated

1800 870 177

ASSISTIVE TECHNOLOGY SPONSORED ARTICLE

LIFECARE

Alpha Lifecare – the story so far

e’ve been helping Australians live healthier, more comfortable and more independent lives since we started selling walking sticks out of a garage in western Sydney in 1981. Since then, we’ve supported the remodelling of aged care facilities with equipment fit out projects, helped thousands of Australians on their road to recovery, and enabled healthcare professionals to provide vital care to those in need. From selling walking sticks in 1981, our founding directors have created a network of businesses to support the health sector across Australia. Alpha Lifecare was formed in February 2021 following the merger of Alphacare and Astris Lifecare – reuniting two family-owned businesses and bringing together Australia’s most passionate and caring aged care teams. Our complementary business units in hospital and community care and our wider group of partner businesses enable us to offer unrivalled service, product ranges and deep sector knowledge.

Our specialist aged care team Alpha Lifecare’s specialist aged care team understands the unique needs of the sector. We work with aged care teams to provide solutions to ensure consumers are given the dignity and care that they are entitled to. We also assist in providing a safe, productive and compliant facility work environment to meet the challenges and changing nature of the aged care community. As Australia’s leading healthcare equipment provider, we understand the importance of careful planning, design and fit-out of care environments to achieve a functional yet homely touch that makes residents feel relaxed and comfortable. We are set up to service the whole sector from residential, respite, dementia specific and palliative care whilst our community team specialises in group home settings and in-home care. Our deep understanding of your priorities and realities means we become trusted partners of leading aged care 20

BY ALPHA

AGED CARE PROCUREMENT GUIDE 2023

providers across Australia. Our network of offices, showrooms and warehouses allows us to offer stock availability and delivery lead times that are convenient and flexible.

Our product range From North America and Europe to closer to home, we scour the globe to source the best quality products and solutions. We have the exclusive rights to many leading product ranges. And when we can’t find a better solution elsewhere, we make them ourselves to ensure our clients have the best tools available to support them in their work. • Beds and bedroom accessories • Mattresses and pressure care • Monitoring and diagnostics • Lifting and manual handling • Bathroom safety • Mobility furniture • Stylish healthcare furniture • Recliner chairs and other seating • Medical equipment and carts • Linen and bedding • Kitchen and dining

The Alpha Lifecare promise We’re here to help more people more often. To make sure aged care consumers can live comfortably in their homes. To make it easier for caregivers to get the tools they need to do what they do best. With more than 40 years’ experience, an innovative mindset and hundreds of supplier partners, we have the inhouse capabilities and knowledge to support you at every step – we’re with you all the way. We’d love to get to know you better… Contact the team today: 1300 930 930 agedcare@alphalifecare.com.au www.alphalifecare.com.au n

The Floorline 15|80 by .bock Anything but normal

� Electric Direct Lift Action � Made in Germany � Unrivalled Design and Functionality � Stability and Comfort � Best in Class – Hermann Bock have been manufacturing Aged Care Bed for over 100 years

� Innovative Range of Rail Options Alpha Lifecare are the exclusive agents for .bock products in Australia

Contact us today to discover how the .bock Floorline can make a difference to your team and residents 1 300 930 930 AG E D CA R E @ A L P H A L I F E CA R E .C O M . AU W W W . A L P H A L I F E CA R E .C O M . AU

ASSISTIVE TECHNOLOGY SPONSORED ARTICLE

HUR AUSTRALIA

A trusted partner with a proven pedigree HUR Australia is the technology leader of equipment for senior exercise, rehabilitation and wellness.

hoosing the right equipment for a seniors’ gym is a responsibility to be taken seriously. Making the wrong choice will likely lead to an underused gym which serves neither the interests of your clients or your business. Thousands of retirement and residential facilities have found that providing true, age-appropriate equipment creates a gym which is an asset to the facility. One such example is The Henley on Broadwater retirement resort in Queensland. Here, traditional equipment was replaced with smart HUR strength training pieces in an effort to boost usage. What was once an intimidating, uninviting space used by less than 10 per cent of residents was rapidly transformed into a thriving social space with 90 per cent of residents regularly attending, most of whom had never previously set foot in a gym. The result for the business was dramatic, with residents’ word-of-mouth replacing the need for marketing activities and the ability to be more selective in choosing future residents. The HUR equipment range includes 21 strength training pieces, including 10 pieces suitable for wheelchair users, multifunction equipment for small spaces, a range of balance platforms and testing equipment, functional training pieces, age-appropriate cardio equipment and software for incorporating non-HUR exercises into a training program. HUR started life as Helsinki University Research and has worked closely with the academic community for over 30 years to develop fit-for-purpose exercise equipment for seniors. Continuous collaboration has led to the establishment of an extensive database of exercise protocols for a range of medical conditions (hypertension, falls prevention, hip and knee, cardiac rehab and diabetes) using international bestpractice benchmarking. This database is available for all to use, free of charge. Research in Australia has included the MUAD (Muscling Up Against Disability) study led by Dr Tim Henwood of Southern Cross Care and the SUNBEAM falls prevention study led by Dr Jenny Hewitt of Sydney University. So, what are the features that make HUR equipment the ideal fitness equipment for aged care and retirement living? 22

AGED CARE PROCUREMENT GUIDE 2023

Air resistance HUR utilizes air cylinders safely hidden away in the frames of the equipment connected to a near-silent air compressor for generating the resistance needed for strength training. This enables the benefit of smooth and consistent resistance across the range of motion, which reduces stresses on joints and tissues which is especially important for seniors. With air resistance starting loads can be near-zero and increments can be as low as 100 grams. This means even the frailest can start exercising and can make improvements safely.

Computer control HUR SmartTouch allows for fully automated and independent exercising, meaning that once set up, there is no need for the user to adjust the seat and lever arm positions, nor the resistance or repetitions. Once a user ‘taps-on’ to a piece of equipment everything is automatically prepared for them, including their individualised exercise program. With the SmartTouch technology, users don’t need to worry about setting up the equipment before each use, allowing them to use the equipment with confidence and ease.

Safety features Range limiters prevent hyperextension and allow for people of all abilities to comfortably and safely use our equipment. Extra hand grips allow for easy entry and exiting the equipment. Integrated neck cushions encourage clients to sit correctly on the seat and thereby exercise the correct muscle groups. Isometric sensor points allow for accurate assessments of clients prior to setting up exercise plans. Independent left and right levers for legs and arms allow for limb-specific strengthening. And don’t forget, the use of air cylinders rather than weights is the biggest safety feature of all. For the wellbeing of your residents and a gym which is an asset to your village the HUR Equipment is the obvious choice, whether for retirement living, aged care or for a 50+ community gym. n

The Brighter Way to Power Your Village

Consolidate your hardware into one smart-hub Lumin is the only solution to combine communication, entertainment, building automation, smart home and safety in one easy-to-use device. Achieve significant cost-savings with Lumin, by replacing the need for separate pieces of hardware and cabling, including duress buttons, intercom, phone PABX, doorbell, thermostats and smart-home devices such as lights and blinds. The entire ecosystem can be monitored by your village or a 3rd party 24/7 call centre or both, eliminating the risks of a traditional wireless solution.

Lighten your staff’s workload Your village or head office teams can communicate with residents safely and efficiently via the Lumin screen and/or residents own phones and iPads to improve and monitor community engagement, providing better duty of care. Achieve improved engagement in resident activities and services and do away with paper and telephone based maintenance requests. Manage food ordering online and benefit from less wastage of ingredients. Via a central login to the Lumin Community Management Portal (available on PC via an internet browser), the village team can manage and access:

Brighten your residents’ experience The Lumin purpose-built eco-system is designed for everyone from keen technology users, to those with early to mid stages of cognitive impairment, poor eyesight or dexterity issues and those who have never used, or are fearful of using technology. No passwords, updates, downloads and no need for village staff to support the technology. By making technology easier to access, Lumin allows residents to better engage with family, friends and other residents, gain access to services and facilities, engage with groups and like-minded communities of people. It also provides access to critical health services such as telemedicine and medication reminders and your village’s in-house services like haircuts, dog-minding, cleaning, car services etc. Lumin delivers easy to access rich and engaging content with entertainment tailored to a resident’s individual taste, including favourite radio and news channels, games and live broadcast events.

Let’s talk!

• Messages individual or en masse, monitor views and replies • Concierge share events, activities, take RSVPs • Welfare checks automated and opt-in • Group Video answered like any other call • Live broadcasts from any streaming platform • Food ordering and menu management • Maintenance lodge and manage requests • Feedback consolidate and share • Dashboard of assets everything is live and working • Common area signage also updated on all resident devices

Lumin now available on residents’ own devices– ideal for extending the use of the product in conjunction with the Lumin screen or in villages with no existing infrastructure.

To book a demonstration: email enquiries@mylumin.org or call 1300 336 038. www.mylumin.org

NUTRITION AND FOOD SERVICES SPONSORED ARTICLE BY FOOD SOLUTIONS

The Pear-fect Partner? Food Solutions Diet Consultants is Australia’s leading provider of aged care dietitians and speech pathologists, with a reputable track record for managing nutrition, dysphagia and hydration.

ood Solutions specialises in aged and community care and has been in operation since 2003. We are unique in our service offering with a balanced focus on clinical and food services. With food as one of the largest complaints and most talked about topics in aged care, we work with facilities from the ground up, providing support with foodservice systems and processes as well as our comprehensive clinical service. Our programs and level of experience are second to none with our focus on the quality standards to optimise the lives for our residents. Dysphagia (difficulty swallowing), affects up to 70 per cent of residents in residential care. Poor management of dysphagia can result in residents facing potentially life-threatening consequences, as well as contributing to a reduced quality of life. After falls, choking is reported to be the second highest cause of preventable death within residential aged care facilities. It is essential for all aged care facilities to have access to an experienced aged care speech pathologist to support dysphagia management and staff training. Residents experiencing swallowing difficulties are at higher risk of malnutrition and therefore access to dietetic services is essential. Malnutrition affects up to 60 per cent of residents in aged care facilities. The cost of caring for a resident with malnutrition is not only significantly higher and more 26

AGED CARE PROCUREMENT GUIDE 2023

demanding on our health system, but it also results in a reduced quality of life for residents. Our “Food by Design” program is the ultimate go to program for residential aged care offering a personalised, holistic program designed to optimise your aged care facility’s food, nutrition and dining experience. Our program offers, but is not limited to: • Menu audit and report with food first approach • International Dysphagia Diet Standardisation Initiative (IDDSI) audit and training • Dining and mealtime experience assessments • Supplement audit and streamlining • Safe swallowing training • Dementia support • Nutrition management training for chefs and food services staff • Onboarding training and recruitment support. Optimal nutrition and hydration management in aged care is multifactorial and multilayered. Food Solutions is well placed to provide assistance with processes and systems to support the individual needs of the aged care facility or entire group. Our programs are tailored to the needs of the residents we are caring for, with the Aged Care Quality Standards at the forefront of our practice. We are committed to providing best practice care. We’d make a great PEAR! Get in touch today. n

www.foodsolutions.com.au

NUTRITION AND FOOD SERVICES SPONSORED ARTICLE

SPC

CARE

Introducing SPC Care

SPC Global is an Australian food manufacturer with a rich history exceeding 100 years with market leading brands.

PC Care has recently been incorporated with the aim of servicing the healthcare sector with a range of nutritious food and beverage products supporting those most vulnerable within both the domestic and global communities. The Good Meal Company and The Kuisine Company are both market leading manufacturers of ready-made meals that service a wide range of customers with a particular focus on health settings, including hospitals and aged care and for those at home on NDIS and home care plans. At SPC Care we believe that everyone has the right to eat well. We are transforming the way we provide food; to those in hospital, at home or in care. We believe our most vulnerable deserve better – better nutrition, better outcomes, better choice. We have developed a range of meals offering condition-specific nutrition designed to be eaten and enjoyed. Our meals meet personal choices and respect every individual’s personal needs. Every ingredient matters – where and how it was grown, how it was prepared and how it was cooked. All combined to provide a tasty and nourishing meal for those who need it the most. Additionally, the SPC ProVital range of products is available for health care settings. SPC ProVital has been developed in consultation with healthcare professionals to provide high quality, safe and accessible nutritional solutions built on the natural goodness of fruits and vegetables to support healthy living. The award-winning, easy to open, portion control cups have been specifically developed using the guidelines established by Arthritis Australia with an aim to provide a more accessible fruit snack for consumers with fine motor skill difficulties. SPC Care has a single-minded mission: to be a global leader in developing and providing nutritious meal and service solutions that meet the differing needs of each and every person in care 28

AGED CARE PROCUREMENT GUIDE 2023

and the institutions that care for them. With new technology, processes, and support, we’re increasing efficiency and putting the focus on care. We’re ensuring our meals, services and solutions are evidence based and designed for the way that you work. Our meals are designed to give everyone a place at the table through independence, encouraging social interaction and optimal health. Everybody is different and has the right to choose culturally, ethically, or physiologically appropriate meals every day. We want to help every carer and those responsible for the vulnerable, with enough information and knowledge about food nutrition. This will enable them to make informed nutritional decisions on behalf of those for whom they’re trusted to provide care. To learn more about our range of nutritious products and to discuss your requirements further, please contact us on 1300 641 190 or at spccare@spc.com.au n

Better care through high quality, nutritious meals

spccare.com Contact us: 1300 641 190

spccare@spc.com.au

Tomorrow’s medical alarms, today. Now that’s an idea. That’s eevi. A medical alarm upgrade to revolutionise the safety of your village. • next-generation technology • exceptional customer service • cloud-based systems with open API • real-time reporting of device alerts • emergency response in 60 seconds or less • 4G/5G network compatible

Trusted by Australia’s leading operators as the faster, safer, better solution for care monitoring.

4G/5G

60 s

Learn More www.eevi.life | 1300 802 738 |

eevi_life |

eevi |

eevi.life

eevi Gateway

eevi Cloud Dashboards & Apps

CLEANING AND HYGIENE SPONSORED ARTICLE

MIELE

PROFESSIONAL

Washing machines and dryers from the new Benchmark Generation: striking the perfect balance Thanks to an intuitive interface, customisable special-purpose programs and optimised application technology, Benchmark Machines strike a perfect balance, ideally combining cleaning performance, user safety and cost-efficiency.

The new Benchmark washing machines hanks to Miele’s proverbial quality, Benchmark washing machines are designed to perform to perfection for over 30,000 hours of operation. Intuitive controls and individual settings streamline processes and offer maximum security for users. Program packages with short cycles specifically designed to deal with standard and specialpurpose applications produce excellent results whilst using resources sparingly. Combining digital interfaces and new technologies, Benchmark is the perfectly balanced solution for large loads and multiple cycles per day.

The new Benchmark dryers Even after 20,000 hours of constant strain, Benchmark dryers still achieve drying times which are close to the physical limit – without compromising the first-class care of fabrics. Alongside the new controls and the smart interfaces, it’s patented systems such as AirRecycling Flex and PerfectDry and robust, maintenance-free technology ensures spot-on drying and sets new standards in terms of cycle times, the gentle care of laundry and low energy consumption.

Highlights Safe disinfection • Disinfection programs ensure reliable levels of hygiene. For reliable cleaning results and maximum hygiene, the temperature of the washing water is monitored constantly. Economical and efficient • Miele Professional commercial laundry machines excel in terms of extremely low consumption and are acclaimed for maximum efficiency. Short washing and drying cycles • The shortest cycle on Performance Plus washing machines use a mere 5.9 litres of water per kilogram of laundry and is finished after only 42 minutes. Residual moisture is only 44 per cent, saving valuable resources in the subsequent drying process. Heat-pump technology • The new Benchmark heat-pump dryers operate at low process air temperatures in a closed circuit without any vent ducting. Instead, waste heat is recuperated with the aid of heat exchangers. This sophisticated technology ensures the 32

AGED CARE PROCUREMENT GUIDE 2023

gentle drying of all textiles – cutting energy consumption by approximately 60 per cent compared with comparable conventional electrically heated models. AirRecycling Flex • When it exits the drum, process air still contains plenty of surplus heat. AirRecycling Flex, a world first, utilises this to make drying both more energy-efficient and faster, irrespective of site operating conditions. Intuitive controls • M Touch Pro, M Touch Pro Plus and M Select. The new controls guarantee simplicity and avoid human error. New programming tool • From strict hygiene regulations to delicate fabrics or heavy soiling, the new Benchmark range rises to every challenge. Machine and program details can be browsed and freely adjusted to individual requirements and applications. Design Awards • We are pleased to announce that Miele Professional washing machines (12 – 20 kg) and dryers (14 – 44 kg) from the Benchmark series have received the coveted Red Dot Product Design Award. Alongside the design quality of the products, the jury’s assessment also included such aspects as functionality, sustainability and longevity as well as innovation and ergonomics. The new Benchmark series has also been granted the iF Design Award. The jury’s selection was based on the evaluation criteria of concept, form, function, differentiation and impact. Both awards include the Performance and Performance Plus series in all capacity categories. For more than 120 years, Miele’s guiding principle, ‘Immer Besser’ has set a standard of ‘forever better’ products that combine leading technology, sustainable innovations, genuine craftsmanship and outstanding performance. Our latest range of commercial laundry appliances offer peace of mind with unrivalled innovation. Founded in 1899, Miele is celebrating over 120 years of innovation and is now in the fourth generation of family ownership. n

Perfect balance. The New Benchmark Machines: Washing machines and dryers. Miele Professional. Immer Besser.

www.miele.com.au/professional | 1300 731 411

CONSULTANTS AND ADVISORS SPONSORED ARTICLE

ENKINDLE

Do you need a spare set of executive hands? With 30 years of experience in executive-level positions, we can provide contemporary support in strategic planning, project management, workforce strategy, client experience, tender and proposal writing and digital transformation.

ur consultants at Enkindle Consulting are thought leaders in the industry, keeping abreast of next practice aged and healthcare models, and bringing contemporary knowledge and thinking to your strategy, planning and execution. We thrive on creating opportunities for people to identify and unpack new opportunities, create solutions to their challenges and develop winning strategies.

About Enkindle Consulting • Our superpower is turning strategy into clear plans for execution. Plans that provide the steps to help organisations to communicate and mobilise change, service, and organisation transformation. • We work with government, aged care providers, peak bodies, boards, and executive and senior management of organisations to reimagine, redesign and transform services, systems, and organisations to deliver on world class aged care. • We have contemporary experience in the industry, skills from the best business schools, and an excellent track record of implementing and managing innovative and effective programs. We are approachable and are passionate about seeing the aged care industry be world class. • We have an energetic team with over 30+ years of experience. We have the ability to support the industry and assist in navigating the challenges and opportunities as the industry transforms. • We thrive on seeing organisations identify their purpose, find their points of difference and establish tangible and tactical plans to achieve their strategic goals and ultimately deliver better outcomes for older Australians. n 34

AGED CARE PROCUREMENT GUIDE 2023

OUR SENIOR CONSULTANTS Jennene is an aged care entrepreneur, previously holding the CEO and Executive Director positions at Feros Care for 20 years. Jennene grew the small Byron Bay charity from 65 clients to a national enterprise serving over 60,000 clients per annum, a business growth from a $3m to $100m turnover per annum. Now a Founding Partner and Director of Enkindle Consulting, Jennene serves on the National Aged Care Advisory Council and the Aged Care IT Council. With 30 years in Health, Aged & Community Care industry, leading strategy, service design, digital transformation and innovation, Jennene is drawing on her extensive experience and up-to-date knowledge of the whole sector-wide reform agenda to assist Boards and Senior Leaders in responding to the new changes, models, and requirements in Aged Care. JENNENE BUCKLEY BBus FCPA GAICD

Company Director and Aged Care Specialist Health, Aged and Social Care

M: 0411 255 331 E: jennene@enkindle.com.au

With foundations in commercial banking and finance, Tash moved into the People Care industry, and for 10 years has been leading next practice Workforce, Change Management and Consumer Experience teams within the Aged Care and Disability Industries. As a founding Partner and Director of Enkindle Consulting, Tash has worked with the Federal Government and supported Health, Aged Care, Employment and First Nation organisations on a range of projects in strategic workforce, leadership, culture, service deployment, product, design, change strategy and business improvement. Studying at Stanford’s Design School and being a Certified Change Practitioner, Tash’s passion is workforce and service insights, design, planning and strategy. Tash draws on her contemporary knowledge of workforce strategy and the Aged Care reform to help organisations plan for and respond to the changes, positioning them for success. TASH EDWARDS MBA, Certified Change Practitioner

Company Director and Aged Care and Workforce Specialist

M: 0447 242 508 E: tash@enkindle.com.au

We exist to help create a world class Aged Care system through renewal, repositioning and reinventing service models and strategies. Strategic Advisory

Workforce Strategy & Plan

Operational Review & Service Design

Strategic Facilitation & Planning

User Experience, Journeys & Design

Tender & Business Case Development

www.enkindle.com.au

CONSULTANTS AND ADVISORS SPONSORED ARTICLE

HEALTH

GENERATION

Real people passionate about addressing real challenges in aged care delivery Health Generation is a contemporary consulting practice supporting aged care providers in the core areas of compliance, AN-ACC funding, clinical operations, and knowledge.

stablished from a need to provide the aged care industry with greater variety and flexibility of service, Health Generation identifies and delivers best practice, practical and achievable solutions to provider challenges. Our trademark approach is one of partnership. Alongside management and teams on the ground, we highlight what is working, identify and close gaps, and assist in implementing contemporary operational practices in line with industry best practice.

Compliance and advisory Our expert clinicians and industry professionals, including eligible advisors and business experts, facilitate outcomes tailored to meet a provider’s unique circumstances. We determine and guide interventions that identify, mitigate, and manage risks to consumers in a responsive and timely manner. Our eligible advisors have a sold track record in assisting noncompliant and Commission sanctioned homes across Australia. We support homes to actively engage with the Commission to mitigate immediate and severe risk to consumers and remedy areas of non-compliance. We can step in and support providers at any stage of their compliance journey.

AN-ACC Funding Our team understands that the new AN-ACC funding model represents both opportunities and challenges to the industry. Recognising the necessary journey of transition, our expert funding specialists and industry professionals are well prepared to be the providers’ companion in funding performance management. We employ field-tested knowledge, processes and tools to diagnose funding misalignments and risks in management processes, and provide outcome focused solutions. Most importantly, we step in, roll up our sleeves and do the work alongside the site team. We understand how stretched providers can be, in time and resources. Our primary goal is to assist providers in optimising their funding position, and aligning with strategic aspects of their care business such as the minimal care minute requirement, staffing and star rating.

Clinical Operations With our large team of clinical and industry experts, we provide an on-site nurse advisor presence to determine 36

AGED CARE PROCUREMENT GUIDE 2023

key actions required for timely remediation. This includes monitoring for and responding to new and emerging risks to consumers. Our nurse advisors come well supported by our team of administrative and support staff to ensure goals are met with professional results every time. Health Generation provides contemporary knowledge and experience to providers to assist in planning ahead for stronger sustainability of clinical operations.

Knowledge We help providers raise the bar in service delivery by facilitating strong investment in skills, knowledge and clinical capabilities. Health Generation provides certified training in key areas for all levels of clinical and non-clinical staff. Our innovative and flexible educators develop training plans customised to the needs of individual providers, designed to minimise cost and resource investment, capitalise on their existing skills base, and maximise staff engagement and knowledge retention.

Why we are trusted e are a national team of over 40 passionate clinical experts W achieving outstanding results for aged care providers. • Our scale gives us the ability to respond quickly and locally. • Our eligible advisers currently partner with dozens of state based and national providers to support them on their compliance journey • We deliver comprehensive, industry best-practice training and resources. • Our clinical governance experts frequently appear on industry panels and symposiums, making a real difference to the aged care industry. • We have delivered bespoke training and strengthened plans for continuous improvements in many homes under sanction, and homes with a NTA requirement, to 500+ staff and counting

We believe care is in the details Get in touch with one of our passionate client partners to discuss how Health Generation can assist your organisation. Visit healthgen.io, or call 1300 909 916 n

CONSULTANTS AND ADVISORS SPONSORED ARTICLE

PROVIDER ASSIST

Revenue, workforce and compliance solutions for residential aged care

We connect the dots between business and clinical strategy to seamlessly integrate compliance into your model of care, transform your workforce and unlock the revenue you are entitled to for the care and facilities you are providing.

ur solutions integrate seamlessly into the rhythm of your operations, whether you want better performance or need additional resources. We know what’s needed to achieve all entitled revenue, maintain compliance and create a resident experience that eases occupancy pressure! Unlike traditional consultants, we don’t just tell you how to do it; our resources integrate into your operations as an extension of your team where it matters most and we roll up our sleeves and do the work for you. Whether it’s clinical assessment and documentation, compliance, AN-ACC and other funding, resident fees and billing, financial reporting and workforce transformation, we create a ripple-effect of positive impact in your organisation.

Clinical and AN-ACC management Tailored to your organisation’s needs, our team of registered nurses and allied health professionals can support your team as little or as much as you need, from education, health checks, clinical assessment and documentation right through to full management of your AN-ACC processes. 38

AGED CARE PROCUREMENT GUIDE 2023

Fees and funding management

Recover past missed funding and then get it right from today forward! Our expert team and systems will support your resident billing, admissions, and payment statement reconciliation processes to save time, reduce confusion and most importantly increase revenue and decrease costs for your organisation.

Reporting and workflow management To enable you to plan, review, & optimise your AN-ACC, occupancy and government funding with our all new MyVitals software. Clinically driven, business-minded software to ensure you’re being funded for the care you’re delivering. Connect multiple sources of data from Services Australia and My Aged Care, so you have the complete picture! n

We combine data daily from:

Services Australia Data:

My Aged Care Data:

Payment Statements & Claim Data

AN-ACC Assessment Requests

Plan, review, & optimise your AN-ACC, Occupancy, Care Minutes and Government funding with our all new MyVitals Software. Clinically driven, business-minded software to ensure you’re being funded for the care you’re delivering. Track your performance over time and compare your Organisation to multiple benchmarks to find out exactly where you’re excelling and where you can improve. Manage your Assessment & AN-ACC Workflow as Residents Enter, Depart, and require Reclassification. Stay on top of your Care Minutes targets with the comprehensive Dashboard.

Get in touch to book a demo! 1300 419 119

team@providerassist.com.au

providerassist.com.au

CULTURAL CHANGE AND LEADERSHIP DEVELOPMENT SPONSORED ARTICLE

INSPYR

Why workplace culture matters

Building a sustainable workplace culture has never been more important. Your organisation’s culture has a significant impact on attracting and retaining the RIGHT people.

he culture of a workplace is based on actioning organisational values, not just stating them – values like accountability, integrity, transparency and trust. These values are guiding principles that pinpoint what your organisation believes. They make “the way we do things around here and holding one another accountable” clear to everyone. At its essence, workplace culture comes down to shared and enacted values. • Aligned enacted values When an employee’s enacted values align with their organisation’s workplace values, there is a common purpose. This alignment of enacted values builds relational transparency and trust and supports your mission and purpose. • Unaligned enacted values When enacted values are out of alignment, trust and engagement can be eroded. This can damage working relationships, productivity, creativity and job satisfaction.

Inspyr are the workplace culture experts Inspyr has 20 years of experience in helping organisations build a sustainable, intentional workplace culture. We have both the expertise and the ongoing processes to deliver customised, professional development solutions that inspire and transform. We will partner with you to build a culture of relational transparency and trust to meet the expectations of both seasoned and new employees.

Our proven people-first approach Inspyr’s proven people-first approach recognises that while systems run an organisation, it is people who run the systems. And it is core values that inspire and engage people. Our organisation-wide approach to values-based accountability will set your organisation apart by attracting and retaining motivated people who want to contribute with meaning and purpose.

Team Covenant Culture™ Inspyr’s award-winning Team Covenant Culture™ (TCC) is successful because it is a continuous process which becomes an integrated performance component of your culture, rather than just one or several training events. You will be given the tools, skills and systems needed to build a well-defined values-based culture of relational transparency and trust tied directly to defined behaviour and accountability. 40

AGED CARE PROCUREMENT GUIDE 2023

While the skills, experience and qualifications of your staff are important, ensuring that employees align with your organisation’s values is crucial to the success of your organisation. Genuine employee commitment and trust will only occur when: •L eadership proactively sets the standards Our processes help you move beyond the conventional “do as I say” to a much more appropriate “do as I do” approach to build an intentional workplace culture of engaged employees. •S taff choose appropriate intentional behaviour Inspyr delivers a research-based, scalable and self-directed performance improvement process that coaches individuals in the importance and necessity of appropriate intentional behaviour.

The key to our success We’re passionate about developing positive, nurturing workplace cultures because we know they are essential to improving overall performance. A positive, nurturing workplace is successful because: • high-quality potential employees are more likely to apply for a position • your best current staff members are engaged and are more likely to stay.

Our process • Clearly defining organisational values • Practicing respect and individual dignity • Expecting personal individual ownership • Establishing mutual accountability • Coaching for success • Leading through example

Your results • Attracting and retaining great candidates • Fostering workplace engagement • Driving high performance • Encouraging innovation and creativity • Optimising ROI • Maximising your results Employees that are inspired and thriving, or that are disengaged. The choice is yours. Has your workplace culture “just happened” or was it designed and built strategically with purpose? Let Inspyr show you how to make your organisation thrive! n

An award-winning approach to building a workplace culture that engages employees and improves organisational results

Set your organisation apart by attracting and retaining motivated people who are: • Committed to enact shared values • Eager to contribute with meaning and purpose • Passionate about owning their work and achieving success Inspyr’s award-winning Team Covenant CultureTM is a holistic and inclusive approach to values-based accountability across your organisation. It’s supported by our proprietary software and scalable self-directed coaching program, which strengthens intentional behaviours in leaders, teams and individuals. Two-time recipient of the Impact Award from the Society for Human Resource Management.

To find out more, visit www.inspyr.com.au Or contact Adam Scott on 1300 457 797 | 0421 935 950 or email adamscott@inspyr.com.au

Enquire About Our Special Offer – a 60-day license to have unlimited access to our proprietary technology and become familiar with the Team Covenant Culture™!

WORKFORCE MANAGEMENT SPONSORED ARTICLE

HUMANFORCE

From changing employee expectations to new technologies and labour laws, it’s time to rethink workforce management in aged care

Humanforce’s vision is to make work easier and life better by focusing on the needs and fulfilment of shift-based (‘deskless’) workers and the efficiency and optimisation of businesses.

n Australian business trusted by more than 1,700 businesses globally, Humanforce’s fully integrated Workforce Management and Payroll solution streamlines onboarding, scheduling, time and attendance, payroll, employee engagement and financial wellbeing. Combining all your timesheets, award interpretation and payroll into one intelligent, cloud-based platform can provide your aged care organisation with significant benefits. Here are just a few.

Transform the employee experience A poor employee experience can lead to disengagement and high employee turnover. From head office to the frontline, our platform delivers a seamless employee experience that will enhance job satisfaction, bolster employee engagement, and ultimately improve care outcomes. Engage teams on any device anywhere, anytime with a simple, intuitive interface, and empower them to easily swap shifts, manage schedules, collaborate, and provide regular feedback.

Attract and retain talent In a candidate-driven market, it’s critical to stand out from the pack. Become an employer of choice and engage deskless team members with mobile-friendly communication channels and provide opportunities for them to give regular feedback. Empower your employees to select and work the shifts that suit their personal circumstances and offer benefits that have a positive impact on their lives, such as earned wage access.

Automate processes to boost productivity Life is complex enough; technology should streamline processes, not add to the admin burden. Humanforce can help you deliver cost-effective, compliant rosters in minutes. Our mobile app and biometric kiosks enable managers to get real-time visibility into time and attendance data. You can also use your own extensive workforce data to predict demand and optimise rosters, check attendance in real-time, and replace noshows instantly. 42

AGED CARE PROCUREMENT GUIDE 2023

Mitigate risk and gain compliance confidence

Our AI-powered platform takes the hassle out of ensuring compliance with labour regulations, all while giving you access to all your critical payroll and workforce management data in one place. Automate award calculations with our Award Interpretation Engine and use our in-depth reports to improve compliance with minimum care minute requirements. Deliver compliant, accurate payroll as an integrated part of the Humanforce suite or connect via API to related platforms.

Make data-driven decisions Your employees are your greatest asset but relying on gut instinct to make important decisions is not ideal. Take the guesswork out of people management with a range of reports, fuelled by real-time analytics. Understand where planned and unplanned costs are occurring and resolve issues before they escalate. Utilise pre-made dashboards to interpret your most critical data or use the custom dashboard builder to highlight what’s most important to your business.

Optimise costs for operational efficiency Effective workforce management is about balancing the operational needs of your business with the needs and wants of your employees – and achieving all that within budget. Humanforce can help ensure you have the right person on the right shift at the right location, being paid the right amount. Manage budget guidelines and P&Ls more effectively, monitor real-time labour costs against planned budgets, and manage demand and make last-minute changes on-the-go. We’re committed to accelerating your time to value.

For more than 20 years, Humanforce has been partnering with Australian organisations to drive engagement for deskless workers and improve business outcomes. We’ll work with you from discovery to deployment so we can understand your business, the results you want to achieve, and the best way of helping you get there. To find out more, visit humanforce.com today n

EDUCATION AND TRAINING SPONSORED ARTICLE

BY AMH

Australian Medicines Handbook (AMH)

A leader in improving the Quality Use of Medicines in Australia

ustralian Medicines Handbook (AMH) is an Australian owned company that produces evidencebased independent medicines references specifically created for health care practitioners across Australia. All content is researched and written by our staff editors, who are all pharmacists, and is subject to peer review by Australian experts and practising health professionals (specialists, general practitioners, nurses, pharmacists) to ensure it reflects contemporary Australian practice. We follow strict and robust editorial processes. AMH Pty Ltd was founded in 1996 by the Australasian Society of Clinical and Experimental Pharmacologists and Toxicologists (ASCEPT), the Royal Australian College of General Practitioners (RACGP) and the Pharmaceutical Society of Australia (PSA). These three professional organisations have continued their ownership and involvement to the present day. All products are available in book and online formats and are designed to assist the health care professional in the prescribing and dispensing of medicines.

Resources Australian Medicines Handbook AMH is an evidence-based, peerreviewed guide to prescribing and administering medicines in Australia. Quick and easy to use, with chapters arranged according to organ system and therapeutic use, and a userfriendly index – look up disease, drug class, generic or brand name of medicine. Substantial cross referencing assists navigation. Practice points give tips and advice. Australian Medicines Handbook App The Australian Medicines Handbook is also available as a desktop app and is available for installation on PCs, Surface Pros and Mac computers. To access the full content of the AMH a subscription purchase for the app is required. For minimum installation requirements go to www.amh.net. au. This product is not currently available for use on mobile phones or tablets. Aged Care Companion The Aged Care Companion aims to assist healthcare workers to ensure that older people gain the optimum benefit from 44

AGED CARE PROCUREMENT GUIDE 2023

their medication and avoid unnecessary suffering caused by inappropriate medication use. It contains information on the management of more than 70 conditions common in the aged, with an emphasis on issues relevant to older people using medicines. Importantly, topics offer nondrug treatment advice to help address the polypharmacy confronting those with multiple co-morbidities. Many of the topics direct the reader to additional resources, useful tools, and standards of care. Children’s Dosing Companion An evidence-based, peer-reviewed guide to prescribing and administering medicines in young people, from neonates to adolescents. It contains over 450 monographs detailing dosing information on drugs used in primary and specialist care in Australia. n

When they put their trust in you,

it’s vital to have information you can trust.

Book the book now and be rewarded for maintaining your professionalism. AMH continues to offer responsible business rewards in our quest to enhance your knowledge and the quality use of medicines in Australia. Pre order* the 2024 AMH book or any current resource between November 13 and December 31, 2023 to be in the running to win a professional conference package# and other great rewards. # Incl. conference fees, travel expenses and accomodation for up to two people value at $7,000.

https

://qrc

odes.

pro/

SCAN THE QR CODE TO

2024

t8OG FIND OUT MORE av

AVAILABLE IN BOOK, ONLINE OR DESKTOP APP Shop today at AMH.NET.AU

*Terms & Conditions Apply. For full details and conditions of entry and/or to order your AMH resource, please go to www.amh.net.au. NSW Permit No. TP/02930. ACT Lic. No: TP 23/01789. SA Lic. No: T23/1371. The promoter is Australian Medicines Handbook, Level 13, 33 King William St, Adelaide SA 5000. The random prize draw will take place at Level 13, 33 King William St. Adelaide 1pm on 17/1/24. Winners will be notiﬁed by email by 23/1/24 and draw results published on AMH website on 1/2/24. All values include GST.

SUPPLY SOLUTIONS SPONSORED ARTICLE

RESTOCK

Control your costs and chemicals and save time on your purchasing with a one-stop shop solution for your everyday aged care consumables

estock is the one-stop solution for all your cleaning supplies, personal protective equipment, hygiene wear, kitchen consumables, wash room products, and cleaning chemicals and systems. We have an extensive range of products certified by FSC, HACCP and TGA, to deliver a hassle-free experience to your team. We have the expertise and experience to tailor our service to meet the specific needs of the aged care and healthcare industries. This includes stock checks, hygiene reporting, safety documentation, regular maintenance of dispensing equipment, and a range of training programs available for your staff both online and in person.

locations on site for ultimate peace of mind. We will make sure your chemicals are locked up in their allocated storage location to limit unauthorised access by staff or residents for improved safety.

Managed chemical systems

Online ordering and reward for you

Our best in class systems eliminate the need to recalibrate the dispensers due to the degeneration of parts and can save you up to 20 per cent in chemical consumption due to its fine tuned technology. On the rare occasion something may breakdown, we will respond within 12 hours to fix any issues that may arise.

Our 24/7 online ordering portal is available for quick, hasslefree purchasing. The online store is well catalogued to help you easily find what you’re after. Our loyalty program lets you earn points with every online order, which you can redeem for a huge selection of gifts ranging from sporting goods, home products, alcohol, gift cards and much more. As an added treat, every order over $300* receives a complimentary bag of lollies.

Sick of sticky floors? – the balancing act We offer cutting edge closed loop chemical dispensers to ensure complete safety for your residence and ease of use for your staff. Our closed loop dispensers allow for a perfectly controlled balance of chemical dilution, resulting in a consistent clean of your facility as well as cost-saving benefits.

Multi-purpose chemicals We have a range of chemicals suitable for multiple areas within your facility, giving you the opportunity to minimise the number of chemicals required for usage. This also reduces the administrative burden within your facility while knowing the quality of products being used are second to none.

Recycling chemical storage containers We come to site to collect any empty chemical storage containers and reuse or recycle them in alignment with Restock’s sustainability initiatives, as well as providing convenience and reduction in operational costs for your team.

Storeroom delivery – up to THREE storage areas When purchasing your consumables and chemicals with Restock, we will happily unload your order into the correct storage 46

AGED CARE PROCUREMENT GUIDE 2023

Reliable delivery Our own fleet of delivery vehicles ensures you’ll get your full order, on time, every time. It enables us to deliver during specific time slots that work best for you, whether that be overnight while the residents are sleeping, during meal time, recreational time, or any other time that best suits you. Our drivers have the relevant police checks and are fully Covid vaccinated for your peace of mind.

Returning something to the community We believe in giving back to our community. So, we support charities such as the Royal Children’s Hospital, The Smith Family, McGrath Foundation, Surf Life Saving NSW and Royal Flying Doctor Service. You can get involved too, by converting your online loyalty points into dollars and donating them to a range of charities.

Realise the difference We’d love to have one of our team discuss your specific requirements, take you through the online ordering process, and show you how we can make things easier, more efficient, and more cost-effective for your business. Contact us today to discuss your aged care and healthcare consumable needs with one of our dedicated aged care experts and see how we can save you money, time and hassle today. E: sales@restock.com.au W: www.restock.com.au P: 1300 300 188 A: 33 Wright Road, Keilor Park VIC 3042 n

LET US HELP YOU FOR A CHANGE. In an industry built on improving quality of life for others, we are here to do the same for you. Our One Stop Shop means you can purchase all your consumables from one place. It’s the hassle-free way to source your cleaning supplies, PPE, chemical systems and kitchen consumables.

Scan below to receive a free sample pack.

We don’t just offer products, our service is tailored specifically to helping the Aged Care industry, including: • After hours facility fit-out with onsite staff training; • Closed loop chemical systems with a free dispenser program for controlled cleaning and safety • Prompt response times to dispenser breakdowns (within 12 hours). And much more! Visit restock.com.au to learn more about us and our services.