CRITERIA FOR SUCCESS
CRITERIA FOR SUCCESS
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Criteria for Success Benchmarks are all about determining the measurement of best practice. It’s the outcome we want to see or experience. Each step in a process has a benchmark. Each step needs to be clear in terms of best practice. For each benchmark there is a criteria it must demonstrate, to ensure it deserves to be there. CRITERIA: 1. On mission – it moves us always towards our true calling 2. On purpose – it helps us achieve the outcome we’re here to achieve 3. Obtainable – the benchmark that is set is actually achievable by people once taught 4. Sustainable – the benchmark is able to be reached in a way that is sustainable, without having to sacrifice other resources 5. Replicable – the benchmark can be achieved by someone other than its creator 6. Scalable – the benchmark can be achieved by many people and will able to be continued FOR EXAMPLE: The process is calling members of an online program to see how they’re going The benchmark is ensuring they have clarity for their next steps and feel appreciated This links to our mission of ‘Inspiring the extraordinary’ as it’s all about inspiring the members to take action The purpose is to have members feel ‘wowed’ and appreciated (not just call them and tick the box that we’ve done it) It’s obtainable with training done on site with someone else, and then monitored for excellence with ongoing feedback It’s sustainable as long as the time is set aside for it and it remains a priority It’s replicable as long as the person brings caring to the call It’s scalable because no matter how many people have to be called, each call is benchmarked to that excellence
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SHARON PEARSON Disruptive Leadership Module 2 Criteria for Success Edition 1 | Version 5 | December 16 Published by The Coaching Institute Copyright 2016 Š The Coaching Institute All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, mechanical or electronic, including photocopying and recording, or by information storage and retrieval system without permission in writing from the publisher. In some instances, people or companies portrayed in this book are illustrative examples based on the author’s experiences, but they are not intended to represent a particular person or organisation.
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