FOR NURSING AND RESIDENTIAL CARE HOMES
W W W. T H E C A R E R U K . C O M
THECARERUK
THECARERUK
THECARER_UK
Issue 234
£99 Million Cost of the CQC’s Failed Technology Transformation… Which Brought Few Benefits
The Care Quality Commission (CQC) spent £99m on a transformation programme which has failed to deliver the ‘vast majority’ of expected benefits, a damning review of its IT failures has found. An independent review of the technology that supported the CQC transformation has found that the primary cause of its technology failure was a failed
organisational transformation. In 2021, the regulator launched its transformation programme under the control of former chief executive Ian Trenholm, which it said would simplify the assessment process for health and social care providers. (CONTINUED ON PAGE 3...)