SEPTEMBER 2026
BTA INDUSTRY PARTNERS
NEWSLETTER
Dear TMC Member, Welcome to the latest edition of our Partner Newsletter. After a busy couple of months, it’s great to be back from the summer break and looking ahead to an exciting autumn. The BTA team has certainly been keeping busy, working closely with our members and partners, progressing key industry priorities and continuing to represent the needs of the business travel community. We’ve also been preparing a packed programme of upcoming events, sharing the latest developments from our working groups and creating new opportunities for our partners to engage directly with our TMC members. You’ll find a selection of success stories, useful updates and downloadable content throughout this edition, all created with our TMC audience in mind. Our attention is now firmly turning to the BTA Autumn Conference in Costa Blanca. Plans are coming together brilliantly, and I’m really looking forward to seeing many of you there. It’s always a highlight in the calendar and a valuable opportunity to catch up in person, hear what’s happening across the industry and spend time with the people who help make the BTA community what it is. Behind the scenes, plans are also beginning to take shape for the BTA’s 60th anniversary next year. It’s a major milestone for the Association, and we’re looking forward to celebrating it with our members and partners. There’s plenty more to share over the coming months, so watch this space! For now, I hope you enjoy this edition and find lots to share with your teams. Best wishes, Sam BTA Partnership Engagement Manager
Amadeus: travel managers move from operators to orchestrators as AI matures Corporate travel has spent decades running on disconnected systems — one tool to book, another to expense, a third for policy and approvals. A new Amadeus Cytric report, Orchestrating Success, argues that AI is finally dissolving that split, pulling booking, expense, policy and approval into a single orchestration layer. The consequence is less about software and more about people. Once reconciliation, receiptchasing and repetitive policy questions are handled automatically, the travel manager's day changes shape. Instead of administering systems, they weigh whether a trip earns its cost, balance budget against sustainability and traveler wellbeing, and evidence the value travel returns to the business. Amadeus describes the shift as moving from operator to orchestrator, with human judgment doing the deciding and AI doing the legwork. The report maps what is already working and what is close behind. Live today: conversational search and booking, receipt capture, and elements of automated expense support. Next in line: trip intent detection that spots a journey forming in a calendar or inbox, near zero-touch trips where payment and expense flow between connected systems, dynamic policy that adapts to disruption in real time, and carbon impact surfaced at the moment of booking. None of it scales without trust. Amadeus is blunt that governance, data security and duty of care are the foundation rather than the final compliance hurdle, and that programs treating them as an afterthought will stall. The findings draw on primary Amadeus research alongside interviews with travel leaders at the Institute of Travel Management, UBS, Flight Centre Travel Group and Microsoft. The advice to teams still deciding where to begin is deliberately unglamorous: start small, start with a real problem, and let the wins compound. Download here.
What's new at British Airways SALE NOW ON: Great fares across the globe The British Airways September Sale is now live, offering customers great fares on flights from London Heathrow, London Gatwick and London City to destinations worldwide. From long-haul adventures to European city breaks, travellers can book by 29 September 2026 and enjoy savings across World Traveller, World Traveller Plus, Club World and Club Europe cabins.
Leadership update British Airways recently welcomed Patrice Gordon as its new Director of Global Sales, leading the airline's Global Sales, Distribution and Account Management teams while supporting British Airways’ strategic transformation programme.
Patrice began her career at British Airways and returns to us from Eminere, the leadership consultancy she founded.
She brings extensive commercial experience from senior roles across British Airways, Royal Mail and Virgin Atlantic, where she was most recently Commercial Strategy Director, leading the airline’s transatlantic joint venture with Delta Air Lines, Air France and KLM.
Her appointment comes at an important time as we continue to strengthen our commercial performance and build deeper relationships with customers and partners around the world.
New in-flight entertainment partnership British Airways has partnered with Audible to introduce more than 250 hours of audiobooks and podcasts on long-haul flights. Customers can enjoy premium content, including exclusive access to the new Harry Potter audio editions.
A new British Airways App British Airways has launched its new app, designed to make every stage of the journey simpler and more seamless. Customers can manage bookings, select seats, track Avios and tier points, receive real-time travel updates and access disruption support, all in one place.
Unlock Status accelerators for business travel and beyond.*
Make the journey work for you Sometimes, your most valuable hours don’t happen at your desk. They happen 35,000 feet up. We make business travel feel like time well spent – whether you’re working, unwinding or doing a little of both. From the moment you arrive at the Upper Class Wing, the journey starts on your terms. Drive straight in, glide through the Private Security Channel, then settle into the calm of our flagship Clubhouse. Finish a few final emails in one of our work pods, catch up on the headlines in a quiet corner, or raise a glass to what could be the best pitch yet. Upper Class gives you the time and space to make the journey your own. Dine when it suits you, settle into a spacious suite, and spend the flight exactly as you choose. With free, high-speed Starlink WiFi*,
you can stay connected across multiple devices, whether you’re putting the finishing touches to a presentation or streaming your favourite series. When it’s time to turn in, your seat transforms into a fully flat bed. And with cabin crew who seem to know exactly what you need before you even ask, the time will fly by. If your journey continues beyond your first port of call, our SkyTeam partners make onward connections simple. Back at London Heathrow, head to Revivals to reset before you rush off. A hot shower to freshen up, breakfast made just how you like it, and time to move from flight mode to work mode, without missing a beat. Wherever business takes you, we’ll help you make the most of the journey.
*Available on select aircraft. WiFi speeds may vary. T&Cs apply.
Take your business further with American As businesses prepare for a busy final quarter, staying connected has never been more important. At American Airlines, we're continuing to invest in the areas that matter most: a global network, premium travel experiences, a rewarding loyalty programme and dedicated support designed to help businesses succeed.
Connect your business to the world
An award-winning loyalty program
With access to nearly 1,000 destinations through our partner airlines, American helps keep your business connected globally. Among these partnerships, our Atlantic Joint Business offers industry-leading service between London and the U.S., giving travellers more choice, flexibility and seamless connectivity across the Atlantic.
The AAdvantage® program rewards business travellers with AAdvantage® miles and Loyalty Points on eligible travel, helping them reach status, unlock valuable rewards and get more from every journey. In fact, AAdvantage® members receive more value from their miles than members of any other U.S. airline loyalty programme.
Investing in a more premium experience A strategic travel partner We're investing in the moments that matter most to business travellers. You can look forward to our next-generation inflight entertainment experience, the retrofit of our Boeing 777-300ER fleet and continued rollout of Flagship Suite® seats, plus new Flagship® and Admirals Club® lounges.
Discover more at aa.com/takebusinessfurther
Strong partnerships are at the heart of business travel. That's why we continue to invest in dedicated support for agencies and corporate customers through our Global Sales team, Agency Support Centre, self-service tools and engagement across the business travel community.
Why business travellers are swapping the runway for the railway Business travellers looking to make the best use of their journey time are increasingly choosing rail. With Avanti West Coast offering one of the UK’s most business-friendly ways to travel, it’s easy to understand why. 93% of rail travel time can be productive, compared with just 33% of air travel time. Source: Rail Delivery Group Rail journeys involve fewer interruptions, avoiding time-consuming airport transfers and lengthy security queues. Once onboard, travellers have everything they need to stay productive, including comfortable seating, free WiFi, power sockets and wireless charging. Customers travelling in Standard Premium or First Class also benefit from a guaranteed table and dedicated coaches, providing additional space away from the rest of the train. Rail also offers greater choice and flexibility. On the routes studied by the Rail Delivery Group, up to 61 trains depart each day, compared with up to 29 domestic flights. Trains were also more reliable, with 88% arriving within 15 minutes of schedule, compared with 77% of flights. For business journeys between London and Manchester, rail was found to be significantly faster than air. The total journey took 154 minutes by train, compared with 253 minutes by plane. Travellers also had a choice of up to 61 daily train services, compared with only seven flights. Choosing rail can help businesses meet their environmental commitments too. On average, business travel by train produces 85% fewer emissions per passenger than flying on the routes analysed by the Rail Delivery Group. With electric and bi-mode trains connecting London to major business hubs including Birmingham, Manchester, Liverpool, Glasgow and Edinburgh, Avanti West Coast provides a productive and more sustainable way to travel. Whether working independently, meeting colleagues or preparing for an important event, the journey becomes valuable business time rather than simply time spent getting from A to B.
Join us in October to explore fresh ideas for your event strategy If you’re looking for new ways to deliver stronger events for your clients or stakeholders, Cvent CONNECT Europe is where you should start. From 20-22 October 2026, Cvent CONNECT Europe will bring marketers, event professionals, and hospitality leaders together in London to share insights, ideas and explore what’s next. You’ll hear practical tips on using AI, how to refine your event strategy for higher impact, and create attendee experiences that deliver measurable results. WHY ATTEND? Our Partner Summit on 20 October is built for agencies. Get dedicated time to meet with Cvent leadership and join in peer conversations on how other agencies are growing client accounts. Then, over 21-22 October you'll get a first look at what's coming on our roadmap, giving you a headstart over your competitors, plus tech tours and product labs to sharpen delivery across your team. You’ll meet like-minded event planners facing the same pressures, get hands-on with new ideas and technology, and connect with experts who are shaping what’s next for events. You’ll leave with practical approaches you can put to work, and relationships that last beyond the conference. Join us at the Intercontinental London – The O2 from 20-21 October. Your 2027 starts here. REGISTER NOW We’re pleased to offer BTA members the following promotional offers: 1. Get 25% discount on registration cost with 2026HOSPITALITYCCE25 at checkout OR 2. Buy one get one free: Book one space and get another for your colleague free of charge. Register for one and send your confirmation number to: Diana.Tamboly@cvent.com Register here and pick your preferred discount.
Rethinking Travel Programme Design for a New Mobility Landscape
Corporate travel is evolving. As traveller expectations shift and mobility ecosystems become more complex, organisations are rethinking how their programmes are designed, not just to guide behaviour, but to enable better journeys. The most effective programmes today are not defined by policy alone, but by how seamlessly they connect people to the right mobility solutions at the right time. When done well, they create an experience travellers actively choose, not one they feel compelled to follow. Designing with Intent in a Changing Mobility Market The mobility landscape is becoming more integrated, more digital, and increasingly shaped by expectations of flexibility and consistency. In this environment, travel programmes must move beyond static rules and embrace a more dynamic approach. This starts with designing around the traveller. Clear standards, reliable availability, and intuitive experiences are no longer “nice to have”, they are fundamental to building trust and driving engagement. When travellers feel supported throughout their journey, adoption follows naturally. The Power of Consistency at Scale As organisations operate across multiple regions, consistency becomes a defining factor in programme success. Travellers expect the same level of clarity and ease, regardless of location. This places greater emphasis on choosing partners who can deliver a dependable, high-quality experience globally. From booking through to journey completion, consistency reduces uncertainty and allows travellers to move with confidence. At a programme level, it creates a stronger foundation for scalability and long-term performance.
Guiding Behaviour Through Experience In a digital-first travel environment, the booking experience is one of the most powerful levers organisations have. The way options are presented, prioritised, and integrated into booking tools plays a critical role in shaping traveller decisions. When the right choices are embedded into the experience: intuitive to find, quick to book, and aligned with programme objectives, compliance becomes almost effortless. From Policy to Purpose The future of travel management lies in alignment where policy, technology and supplier strategy are designed as a connected ecosystem. Organisations that embrace this approach are seeing a shift: from monitoring behaviour to enabling better outcomes; from enforcing compliance to inspiring it. In a rapidly evolving mobility market, success will belong to those who create programmes that are not only well-structured, but genuinely travellercentric, designed to deliver clarity, consistency and confidence at every stage of the journey.
For more information about Enterprise’s mobility solutions, please contact Roya Soleimanifar (Roya.Soleimanifar@em.com) or visit https://www.enterprise.co.uk/en/businesscar-hire.html?
Eurostar updates for travel partners and corporate customers Enhancing distribution and expanding connectivity Eurostar has introduced several updates to improve booking and servicing for distribution partners. The GDS Air booking window has been extended to 364 days, allowing bookings to be made further in advance. Travel agents in Ireland can now also issue 9F Eurostar tickets through GDS Air, following the introduction of IATA BSP settlements. Other distribution updates include improved fare synchronisation and automated schedule updates. Further developments are planned, including the display of Eurostar fare brands in GDS systems and increased automation in Amadeus for exchanges and refunds. The Eurostar Partner API is available to partners looking to integrate Eurostar into their own booking systems. It provides real-time availability, access to all fare types, booking hold functionality and automated after-sales servicing. Updates to the Corporate Programme Eurostar has also updated its Corporate Programme. The programme now covers all eight permanent routes across the Eurostar network. Companies with annual spend of £50,000 can access corporate benefits including discounted fares, flexible travel options, simplified onboarding and dedicated support. The Eurostar for Business platform has also been updated, with improvements to reporting, personalised experiences and self-service functionality. The registration process has also been streamlined to make it easier for businesses to join the programme and manage their travel and manage bookings more easily. For further information about these updates, please contact direct.agencies@eurostar.com.
HERTZ REFRESHES ITS PARIS-ORLY FACILITY Getting from the plane tothe road shouldbethe easy part. Hertz has updated its rental facility at Paris-Orly Airport, making pickup and return simpler at one of France's busiest travel hubs. Located in the P3 parking area, the refreshed facility has been redesigned to help travellers get moving faster. Modernised counters, clearer customer flows, and an improved layout all contribute to a smoother experience from arrival to departure. Whether it's a quick business trip or a longer stay, customers can choose from a full range of vehicles, including city cars, SUVs, EVs, vans, and premium models. Travel can feel complicated – getting your car shouldn't.
Find out more
Tower Suites by Blue Orchid Hospitality Expands and Introduces New Length of Stay Discounts Blue Orchid Hospitality is delighted to announce the expansion of Tower Suites, with the addition of a stunning collection of Georgian buildings (located at The Crescent) adjoining the multi award-winning 5-star hotel. With the recent expansion, guests can now enjoy 370 elegant rooms and suites, alongside enhanced facilities and greater flexibility for both short and extended stays. Located in the heart of the City of London, Tower Suites combines independent living with contemporary luxury, offering a collection of studios and suites, many with lounges and kitchens, supported by a wide range of facilities including restaurants, bars, meeting spaces, coworking facilities, spa and fitness amenities. Ideally located within easy reach of Tower Hill, Fenchurch Street and Liverpool Street, with direct connections to Canary Wharf and London City Airport, Tower Suites offers a seamless base to stay, meet and connect for business and leisure travellers alike. Set amongst the capital’s rich history, financial hubs and cultural landmarks, guests are perfectly placed to experience the very best of London. Alongside the expansion, Blue Orchid Hospitality is pleased to introduce new Length of Stay Discounts available through GDS, providing greater value and improved rate parity for the TMC community and their clients. Clients can now benefit from: • 5% discount on stays of 3 nights or more • 7% discount on stays of 5 nights or more These enhancements form part of Blue Orchid’s continued commitment to supporting Travel Management Companies with consistent and competitive rates, making it easier to recommend and book Blue Orchid Hospitality properties with confidence. Click here to find out more.
Elegant Hotels of the World Proudly Presents The Shepherd Mayfair A new chapter of luxury hospitality has arrived in Mayfair with the opening of The Shepherd Mayfair, an exclusive 82-bedroom boutique hotel tucked away on Stanhope Row, just moments from Park Lane, Green Park, Buckingham Palace and New Bond Street. Located at the gateway to the historic Shepherd Market, one of London's most coveted addresses, the hotel combines heritage, design and contemporary elegance in one exceptional destination. Designed by acclaimed architecture and interior design practice Buckley Gray Yeoman in collaboration with Timothy Shepherd, The Shepherd Mayfair reflects the rich character of Mayfair through thoughtfully curated interiors, layered storytelling and refined craftsmanship. Created for a new generation of global travellers, the hotel offers an intimate yet sophisticated retreat in the centre of the capital. Guests can enjoy distinctive dining experiences including Fayre, the hotel's stylish brasserie serving seasonal dishes throughout the day, and Teddy's, a hidden speakeasy cocktail bar set beneath the hotel, destined to become one of Mayfair's most sought-after late-night destinations. A welcoming lobby café completes the offering with artisan coffee, pastries and light refreshments. Combining an unrivalled location, exceptional design and authentic hospitality, The Shepherd Mayfair is set to become one of London's most exciting new luxury boutique hotels.
YOU’VE INVESTED IN THE TECHNOLOGY. NOW MAKE IT WORK TOGETHER. Are your teams still bridging the gaps between systems? More technology isn’t the answer. It’s unlocking more from what you already have. Lokulus sits across your existing tech stack — connecting GDS and booking data, traveller profiles, mid and back-office systems, email, WhatsApp, AI and your people into one orchestrated operation. It brings the context together, understands what needs to happen, decides what comes next and orchestrates the action — reducing manual work, speeding up response and getting more from the technology you’ve already invested in. No rip and replace. No lengthy implementation. Meet us at the BTA Autumn Conference. Let’s make it work, together.
www.lokulus.com
Meliá Hotels International continues to strengthen its presence in Argentina with the signing of two new hotels: Meliá Mendoza and Meliá Collection Valle de Uco, both scheduled to open in 2028. These additions reflect the company’s strategy to expand in unique destinations while creating projects that blend seamlessly with their surroundings and deliver elevated guest experiences. Located in the heart of Mendoza city, just steps from Plaza Independencia, Meliá Mendoza will feature 140 rooms, a restaurant, a bar, and meeting facilities. The hotel will introduce the flagship Meliá Hotels & Resorts brand to one of Argentina’s most dynamic urban destinations, offering an ideal setting for both business and leisure travellers. In contrast, Meliá Collection Valle de Uco will bring the brand’s most exclusive concept to one of the country’s most spectacular wine regions. Situated around 100 kilometres from Mendoza city and surrounded by vineyards with the Andes Mountains as a backdrop, the hotel will provide an immersive experience centred on wine tourism, wellness, and nature. The property will feature 110 rooms, including 10 branded residences, along with wellness facilities, familyfriendly spaces, and a carefully curated gastronomic offering. These signings come during a period of significant growth for Meliá in Argentina. The company currently operates six hotels across the country, four of which have opened within the last two years, while five additional projects have been signed during the same period. Meliá’s current portfolio includes four hotels in Buenos Aires, the award-winning Gran Meliá Iguazú, and Alejandro I Affiliated by Meliá in Salta. Looking ahead, the company plans further expansion with a luxury Gran Meliá in Ushuaia, an exclusive Meliá Collection property in Bariloche, and the debut of INNSiDE by Meliá in Costa del Este, reinforcing its commitment to growth across Argentina’s most distinctive destinations.
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THE COST OF A CITY-TO-CITY JOURNEY IS CHEAPER BY RAIL More sustainable…Faster…more flexible Clearing the Air report challenges the assumption that flying is always the best option for long-distance domestic travel. New independent research commissioned by RDG found that rail passengers save, on average, 71% compared with flying and gain around three additional hours of productive time per journey. The study, which compared rail and air travel across seven key routes in Great Britain, also found rail to be the greener choice, producing 85% fewer emissions on average. Beyond cost and sustainability, rail offers greater flexibility and reliability, with more frequent services and higher punctuality rates. With 60% of travellers saying they would consider taking the train instead of flying, the findings provide a compelling case for choosing rail, showing it can be cheaper, more productive and better for the environment, while remaining highly competitive on journey times for many major routes. Read more here…
RDG & BTA RAIL ADVISORY PANEL
July saw the kick off of the inaugural BTA Rail Advisory Panel at Rail Delivery Group’s London offices. Bringing together leaders from across the rail and business travel sectors, the panel creates a collaborative forum to share insight, align priorities, and shape solutions that better meet the needs of business travellers. Representatives from RDG, BTA, Clarity, CTM, Amex GBT, Navan/Reed & Mackay, and INNTEL took part in more than three hours of open and constructive discussion. Topics included key industry updates, shared priorities across rail and travel management companies, and opportunities to better align rail with evolving business travel needs. As the industry navigates rail reform and the transition to Great British Railways, the Panel will provide an important platform for ongoing collaboration. A fantastic first session, full of energy, insight, and a shared commitment to driving positive change.
ACCESSIBILITY FRONT AND CENTRE WITH BSL TRAINING - TransPennine Express is investing in more inclusive travel, with over 70 frontline colleagues already trained in basic British Sign Language (BSL) to better support deaf and hearing-impaired customers. Conductors and customer-facing teams are learning essential railway terminology, everyday conversations, and deaf awareness skills to help break down communication barriers and improve the customer experience. With one in three UK adults affected by deafness, hearing loss or tinnitus, this initiative demonstrates TPE’s commitment to accessible, customer-focused rail travel. Delivered in partnership with Deafero5, the voluntary programme has been so popular that a further 90 training places are being made available. For business travellers, the initiative highlights how the rail industry is enhancing accessibility, inclusivity, and confidence in rail as a seamless and welcoming mode of transport for all passengers. Read more here…
NEW STATIONS - faster journeys and better connections backed by £63 million of Government investment, work is now underway to restore passenger rail services between Portishead and Bristol for the first time in more than 60 years. The project will reinstate the Portishead line, deliver two new stations, and reconnect over 50,000 people to the rail network. Set to open in Winter 2028/29, the new service will provide direct journeys to Bristol Temple Meads in around 25 minutes, less than half the time a rush-hour car journey can take. For business travellers, the scheme promises faster, more reliable access to Bristol, reduced road congestion, and improved regional connectivity. The investment supports economic growth, sustainable travel, and greater choice for commuters and corporate travellers across North Somerset and the wider South West. Read more here…
New Sabre industry study finds travel companies making next AI moves amid maneuvering macroeconomic 'fog' Even as global economic and geopolitical uncertainty persists, travel companies are not standing still. New research from travel technology leader Sabre finds that most executives are sharpening, not abandoning, their AI and modernization priorities, with 27% accelerating investment and a further 41% protecting existing roadmaps. Only 17% are curbing modernization spend, suggesting the dominant response is disciplined movement through uncertainty rather than retreat. The findings come from Compass: Navigating the Fog, a Sabre report combining independent macroeconomic analysis from Cantor Fitzgerald with proprietary survey data from more than 140 airline, agency and hotel executives. Investment is also flowing into stabilizing the business — 70% into workforce tools and workflows, 63% into cost reduction and automation. Geopolitical instability is the top concern, cited by three-quarters of respondents, but it plays out differently by sector — route uncertainty for airlines, shifting booking patterns for agencies, and pressure on group business for hotels. Despite this, two-thirds of executives (66%) remain confident about the next 12 months, rising to 73% among travel agencies. "This is not a sign that the industry has given up on AI as a growth lever," said Shawn Williams, Executive Vice President and Chief Operating Officer, Sabre. "It reflects something more practical. Companies aren't abandoning their roadmaps; they're making sharper decisions about which investments can deliver value right now, sequencing the larger, enterprise-wide initiatives to follow." The report outlines five near-term moves to protect revenue without long implementation timelines: • Guarding margin before someone else takes it • Keeping already-won bookings from falling apart at checkout • Making up to $3.40 per booking with one payment change • Handling more volume without adding headcount • Seeing market shifts before they turn into guesswork The full report, including Cantor Fitzgerald's analysis and complete survey findings, is available at sabre.com/resources/research/the-fog.
A busy September with the BTA We're kicking off the quarter with two collaborations with the BTA. First, Carolyn Booth and Luke Hills joined BTA CEO Clive Wratten on the "In Conversation With..." podcast. The conversation focused on Spain's rail market since liberalisation in 2021: how the entry of new operators has changed pricing and choice for travellers, and how the booking experience has evolved alongside that competition. It's a candid look at what happens when a single-operator rail market opens up, and what it means for the way corporate travel programmes plan and book rail journeys in Spain. Read our key takeaways.
Second, later this month we'll be at the BTA Autumn Conference in Benidorm (27–29 September), where Liz Hegan will be joining the panel discussion "Let's Make Distribution Work." The session brings together suppliers, TMCs and buyers to talk about how rail distribution is evolving, and the opportunities ahead for making it work better for everyone in the chain. We're looking forward to catching up with BTA members at the conference. Come and speak to us about rail distribution!
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Travelport's new 'AI in Travel' series is here AI has changed travel discovery and planning, and it’s evolving fast. But turning those ideas into priced, available, and bookable offers takes more than AI alone — without the right tech, bookings can’t materialize. That’s the focus of a new five-part blog series, which brings together Travelport leaders and industry voices to explore how AI is changing travel — and what it takes to make AI work in practice. Drawing on perspectives from airlines, agencies, consolidators, technology partners, and visionary entrepreneurs, the series explores the journey from: Inspiration — how AI is redefining travel discovery Reality — why booking, pricing, and fulfilment rely on connected infrastructure Control — how modern platforms shape what’s possible Expertise — where AI enhances the value of human agents What’s next? What next-generation AI-powered travel could look like Begin the series here.
Hotel and Flight Content, Through One API. FCG Open Platform gives travel management companies and
AT A G L A N C E
booking platforms access to global hotel and air content through a single integration that supplements the supply you already have, not replacing it. Connect to hotels, flights, or both.
4.3M hotels globally
217
Adding content in a new market usually means a new supplier relationship and weeks of engineering, so coverage gaps persist for reasons other than demand. Underneath that sits a second problem: the same hotel reaches you from GDS, bedbanks and direct
countries and regions
700K hotels inside China
connections, at different rates, with no reliable way to know which will hold at the point of booking.
99.9% service uptime
G-Link solves both for hotels: it consolidates 4.3 million property records across 200+ countries and resolves duplicate listings into one bookable record, with search, availability, booking, cancellation and settlement on the same connection. F-Link does the same for air: GDS, NDC and low-cost carrier fares in one feed, validated before they reach a booking. Need the fuller stack? Our TMC API adds
48 integrated clients
8M+
branded deployment, policy controls and billing.
searches a month
China is the clearest test of the approach. 700,000 bookable
3–5
properties sit largely on domestic platforms, rates move independently of what international channels display, and settlement follows local rules most corporate tools weren't built for. Programmes there often look covered on paper and aren't in practice. Travellers book outside policy because the compliant option is worse. FCG
days, typical implementation open.fusionconnectgroup.com / docs / g-link
Getting started
reaches that inventory through the same connection as everywhere else, with no separate integration required.
Hotel search
{ "propertyId": "fcg_8841203",
Availability
"name": "Grand Hyatt Shanghai", "sources": ["gds", "direct"],
Booking
"resolved": true,
Cancellation
Integration works with the stack you already run: standard REST, with
"rooms": 24,
Settlement
SDKs for Go, Java and Python, and AI-assistant support, already live. Registration is self-serve, the sandbox is free, and production is usage-billed, with no minimum spend.
S TA R T T O D AY
POST /v2/hotels/search
Authentication
Webhooks
"currency": "CNY" }
open.fusionconnectgroup.com
01
02
03
04
05
Register
Get credentials
Build and test
Apply for production
Go live
self-serve, online
approval is automatic
live endpoints, full docs
we review your setup
supported from day one
Build and test at your own pace, with an AI assistant for questions on the API docs and a demo available whenever you want one.
ALL ACCOR LOYALTY PROGRAMME Exclusive rates, rewards and a world of new partners Accor’s lifestyle loyalty programme, ALL Accor, extends beyond the hotel stay, giving members access to a wide range of rewards, services and experiences, as well as exclusive rates and a growing world of partner benefits that add value to every stay.
A Partner-Powered Ecosystem Built for You ALL Accor is designed to be part of the moments you live every day. With over 140 partners across travel, finance, and entertainment, we connect you to complementary services you already use. This includes mobility and travel continuity through new and existing partners like Uber, Air France-KLM, Qantas, and Eurostar, alongside financial lifestyle integration such as the recently announced global partnership with American Express.
Did You Know? As a member of ALL Accor, you get access to the exclusive Member Rate, up to 10% off at more than 4,000 hotels worldwide. Book Flexible room only or Flexible BB rates year-round in the GDS via Accor master chain code RT, across brands ranging from Raffles and Fairmont to Novotel, Mercure, Adagio and more. Remember to always add your loyalty number to your traveller profile, to be recognised as a valued ALL Accor member in hotels, and keep collecting Status and Reward points with every stay. DISCOVER ALL ACCOR BENEFITS
ANA launch inter-airport passenger support using ‘newme’ robots ANA (All Nippon Airways) , in partnership with avatarin Inc., has become the first Japanese airline to launch inter-airport remote passenger support using “newme” robots. Centralised personnel at Kansai International Airport (KIX) assist travellers across regional airports in real time from a back-office hub. Following Haneda Airport trials achieving a 98.4 per cent enquiry resolution rate, this virtual network cuts wait times during off-peak hours and elevates customer service. By combining cutting-edge technology with human expertise, ANA and avatarin will continue to pioneer innovative customer service models that respond to evolving needs and advance sustainable operations across the aviation industry. Click here to read the full press release
ANA AND RIYADH AIR SIGN MOU TO EXPAND GLOBAL CONNECTIVITY ACROSS THE AVIATION INDUSTRY. ANA (All Nippon Airways) and Saudi Arabia’s Riyadh Air have signed a landmark Memorandum of Understanding (MoU) to significantly expand travel connectivity between Japan, Saudi Arabia, and their broader international networks. Leveraging Riyadh Air’s hub in Riyadh alongside ANA’s dual hubs in Tokyo, this partnership offers corporate travelers greater flexibility, seamless connections, and expanded global reach across both networks. Subject to regulatory approvals, the framework paves the way for interline connectivity, codeshare agreements, and reciprocal loyalty benefits, while establishing stronger commercial and operational links to support growing business, trade, and tourism exchanges between the two countries. Click here to read the full press release
Atriis Global Shared Services recognised in the 2026 Tech Hotlist Atriis Global Shared Services (GSS) was recently selected for The Business Travel Magazine’s Tech Hotlist 2026, recognising its innovative approach to managing global travel programmes. For many multinational organisations, consolidating travel globally can mean choosing between one large provider or managing a fragmented network of regional TMCs, technologies and data sources. GSS offers another way. Through a single Atriis environment, multiple TMCs can work together to support one global corporate travel programme. The corporate client benefits from one login, consistent travel policies, consolidated reporting and greater visibility across markets, while continuing to receive the local expertise and personalised service of trusted regional TMC partners. For TMCs, this creates an opportunity to remain at the heart of the client relationship while collaborating with partners in other
regions. It enables independent and mid-sized TMCs to extend their geographical reach, strengthen their global capabilities and compete for multinational opportunities without sacrificing their individual identity or service proposition. Each participating TMC can service its own market using local content, currencies and expertise, while the corporate customer receives a connected and consistent experience across its entire programme. Atriis GSS demonstrates that global consolidation does not have to mean replacing valuable local relationships. Instead, technology can bring those relationships together, giving corporates the consistency they need and TMCs the opportunity to grow collaboratively. To learn more about Atriis Global Shared Services contact Angela Weston at angela.weston@atriis.com
SAFETY
SECURITY
RELIABILITY
The Standard Behind Every Ride
Whatever the occasion, Carey delivers the same trusted standard. From a single airport transfer to a fully managed event program, every vehicle in our fleet is backed by the same vetted, professional chauffeurs and rigorous safety standards Carey has upheld since 1921.
DUTY OF CARE Every Carey chauffeur is licensed, background-checked, and continually screened, so your clients are in safe hands every time.
8.5yr 99.9% Average driver tenure
LUXURY MPV
6 pax | 10 luggage
C O N TA C T U S :
safety record
EXECUTIVE SEDAN 2 pax | 3 luggage
AIRPORT TRANSFERS Seamless transfers with Meet & Greet services available upon request at select airports, ensuring every guest is welcomed on arrival.
MEETINGS & EVENTS A dedicated Event Management division designs bespoke transportation programs, from VIP movements to fully managed shuttle operations.
POINT TO POINT Reliable, precisely planned trips between any two locations, city to city or across town.
GROUP TRANSPORTATION Coordinated movement for groups of any size, supported by mini coaches and luxury motor coaches.
LUXURY SEDAN 3 pax | 4 luggage
Carey UK
N I K I YA Z D A N I A N Vice President National Sales
DA N N Y C H E S WO RT H Vice President International Sales
Transportation services
niki.yazdanian@carey.com
danny.chesworth@carey.com
As Cathay Pacific celebrates its 80th anniversary this month, our focus remains firmly on connecting people and businesses to the places where opportunity is growing. Nowhere is this more relevant than the Greater Bay Area (GBA), one of the world’s most dynamic economic regions. Through our extensive network via Hong Kong, business travellers from the UK can connect seamlessly to key cities across the GBA, including Guangzhou, Shenzhen, Zhuhai and the wider Pearl River Delta. Hong Kong’s position at the heart of the region makes it an ideal gateway for companies looking to access major commercial centres across southern China. For business travellers, the GBA offers an extraordinary concentration of industries, from technology and advanced manufacturing to finance, innovation and professional services. With Cathay’s network and our intermodal connections, travellers can combine air and ground transport to reach their final destination efficiently, making it easier to build multi-city itineraries across the region. Our connectivity extends beyond the GBA too, with Hong Kong providing a gateway to destinations across the Chinese Mainland, Asia and the wider world. For 80 years, Cathay has been connecting Hong Kong with the world. As business travel continues to evolve, we are proud to build on that heritage by providing the connectivity, flexibility and regional access that businesses need to make the most of the opportunities ahead.
More trains, more seats and the return of first class From December 2026, Chiltern Railways is introducing a significant timetable uplift. This will provide more, newer and longer trains, delivering additional seats and a more comfortable journey for customers. Key benefits across the network resulting from these new trains include: - 10,000 additional seats every single weekday - 3,000 seats on Saturdays - 2000 seats on Sundays across the Chiltern network - 2 trains per hour between London and Birmingham - New direct train to Stratford-Upon-Avon Through this new timetable, Chiltern will be introducing 13 new Explorer trains. The Chiltern Explorer trains offer an enhanced travel experience for our customers, including a First Class Service. Further offerings include: - More spacious seating - Enhanced comfort - Improved connectivity - Quieter environment for working on the move - Better accessibility These trains will operate on the route between London Marylebone and Birmingham Moor Street. We already have 3 train sets in operation, with the remainder of the fleet coming into service in December 2026. The Chiltern Explorer trains will offer a First Class and seat reservation service in specified carriages, providing customers with the option to reserve a seat at busier travel times while preserving the option to show up and go, too. Finally, it is our intention that our Chiltern Explorer trains will be fuelled by HVO, meaning they will go a long way in delivering on our promise of delivering easier, greener and better journeys for all.
Work trip on paper, city break in reality, stay on for the story Over 4000 hotel bedrooms across London Combining historic charm with modern amenities, we offer comfortable retreats and a place to relax and unwind before taking on the day. London’s our home, we’ll make it feel like yours too. www.clermonthotel.group
Give the gift of connected ground transport When clients need ground transport, coordinating different suppliers, locations and journey types can quickly become complex. CMAC gives TMCs one managed solution for taxis, private hire and event transport - creating an additional revenue stream while strengthening client relationships. Our vetted supply network and 24/7/365 Operations teams support everything from routine business journeys to coordinated transport for thousands of event attendees including Christmas parties and year-end celebrations. CMAC helps you deliver a seamless, safe and reliable experience without creating additional operational workload for your team.
Why choose CMAC? Expand your client offering through one trusted partner Access extensive vetted transport supply across the UK and internationally Support business travel, meetings and major events with a scalable solution Capture a greater share of your clients’ travel spend Greater visibility with CO₂ tracking and environmental reporting Give clients confidence with 24/7/365 live support Let CMAC take care of the ground transport, so you can focus on your clients. Planning festive transport for your clients? Click the link to find out more.
Beyond Booking, APAC’s Next Operating Model In May 2026, DerbySoft brought together senior leaders from across the business travel ecosystem in Singapore for a candid roundtable on the forces reshaping corporate travel across Asia-Pacific. The conversation brought perspectives from across the value chain together around a central question: as business travel becomes more connected, multisourced and automated, is the infrastructure behind it keeping pace? The discussion revealed an industry at an important inflection point. Shopping and booking have advanced rapidly, giving travelers and buyers greater access to hotel content, more choice and increasingly sophisticated digital experiences. Yet behind the booking, significant friction remains. Participants highlighted challenges spanning content normalization, payments and tax, PMS-level data, reconciliation and reporting, as well as issues made more complex by APAC’s diverse markets, platforms, languages and operating requirements. The roundtable also explored the growing role of AI. Rather than viewing AI as a solution in itself, the discussion underscored the importance of trusted, structured data and connected workflows as the foundation for meaningful automation. In this context, the opportunity is not simply to make booking smarter, but to make the entire travel lifecycle work better, from source, shop and book through to pay, stay, reconcile, report, and optimize. This white paper, Beyond Booking: The Infrastructure Challenges Facing Business Travel in APAC, distills those discussions into the key shifts, challenges and opportunities shaping the region and considers what it will take to build a more connected, trusted and scalable operating model for business travel. Download Here
Discover the World Global Travel Representation that Delivers Results 2026 has been a year of growth and opportunity for Discover the World as we continue expanding our global portfolio and strengthening partnerships across key travel markets. This year, we’ve welcomed exciting new partnerships and expanded existing relationships, including: • Alaska Airlines – sales representation across Europe • AEGEAN Airlines – USA and Canada • KM Malta Airlines – UK • VIVA Cruises – USA and India • TUI Airline – Benelux and France • HX Expeditions – Latin America • SKY Airline – Canada With a presence in more than 80 markets and a portfolio of 100+ travel brands, we combine global reach with local expertise. Our teams work within each market to build relationships, create awareness, and deliver the sales strategies that help our partners grow. For Travel Management Companies, we ensure the right products, opportunities, and information reach the right people at the right time. We combine data-driven insights, digital engagement, targeted communications, and strong industry relationships to keep TMCs informed and connected with the brands we represent. It’s about moving beyond traditional sales representation to create meaningful engagement that turns brand awareness into business results.
🌐 www.discovertheworld.com
Beyond Rail: Expanding Airport Connectivity with Distribusion Distribusion continues to expand its global ground transportation network, giving TMCs and travel sellers access to an increasingly diverse range of rail, bus and airport transfer options through a single connection. In Q3, two new additions highlight how our network goes beyond traditional intercity rail and helps connect business travellers seamlessly between airports and city centres. Havaist is now available through the Distribusion network, connecting Istanbul Airport with key destinations across the city, including Taksim, Sultanahmet, Beşiktaş and Kadıköy. The service also provides an important direct connection between Istanbul Airport and Sabiha Gökçen Airport. In Italy, Ferrotramviaria has also joined the network, providing regional rail services across Puglia. Its network includes a direct connection between Bari Centrale and Bari Airport in just 17–20 minutes, as well as connections to destinations including Andria, Corato and Barletta. These are just two recent examples of how Distribusion continues to grow its global carrier network and broaden the ground transportation content available to our partners. Through our Agent Portal and B2B API, TMCs can access this growing multimodal network and offer travellers more options across the entire journey – from intercity rail to first- and last-mile airport connections. distribusion.com
Atriis and ehotel® deliver the hotel programme your corporate customers expect Companies today expect connected processes – from booking through payment and invoicing to VAT recovery, reconciliation and reporting. The proven integration of ehotel with Atriis extends the hotel offering beyond booking alone: booking technology, global hotel content and integrated financial processes in one end-to-end solution for TMCs. The integration connects Atriis’s corporate travel platform with ehotel’s hotel content and financial services – without requiring an additional booking environment for travel advisors or travellers. The booking remains in Atriis, complemented by payment, invoicing and reporting services from ehotel. Global hotel content in Atriis – multi-source content, corporate rates, as well as accommodation from hotel chains, independent hotels and serviced apartments Centralised payment and invoicing – ehotel Central Billing consolidates hotel costs into structured invoice data for finance and accounting teams VAT-compliant invoicing and VAT Recovery – invoices are captured, checked and clarified directly with the hotels, ensuring the full recovery potential is realised Reconciliation, reporting and financial integration – structured data for less manual effort and greater programme transparency For TMC Sales this means a stronger hotel offering for customer presentations, RFPs and international programmes. TMC Operations gain less manual effort for payment, invoicing, hotel communication and reconciliation. Travel Management benefits from a comprehensive offering, policy-compliant bookings and greater programme transparency, while finance and accounting teams receive structured invoice data, centralised processing and support with VAT recovery. International hotel programmes need more than wholesale rates: reliable payment processes, legally compliant invoice documentation, VAT recovery and accounting-ready data. With ehotel, TMCs using Atriis extend their offering with exactly these services – including hotel communication in the event of missing or incorrect documents. 2.1M+ accommodation worldwide · 600+ hotel content sources · VAT invoice services in 18 European countries · 25+ years of corporate hotel expertise · 30+ hotel programme reports Request a demo here or contact ehotel AG, Daniel Norris, Regional Director of Sales UK, tmc@ehotelag.com, +44 75 493 46 332.
Emirates Unveils Its NextGeneration Manchester Lounge We have opened our next-generation lounge at Manchester Airport Terminal 2, introducing our global blueprint for premium hospitality. Inspired by our latest cabin interiors and Dubai lounges, the contemporary space combines our signature service, integrated technology and dedicated zones for working, dining, socialising and relaxing. Our guests can enjoy international and locally inspired cuisine, premium beverages and expert barista and mixologist service. Wellness features include upgraded shower suites and a Quiet Zone offering plush seating, soft lighting and sleep essentials. Our private meeting spaces and the silent-lounge environment provides a calm, comfortable retreat before departure. Complimentary access is available to First and Business Class customers and Emirates Skywards Platinum and Gold members travelling in any cabin; paid access is also available. Premium Economy – Welcome to a new comfort zone We are enhancing our award-winning Premium Economy experience even further with the launch of the world's first electrically powered Premium Economy seat, featuring a full-height adjustable privacy screen between every seat. Debuting on our new Airbus A350, it gives our customers greater control over their personal space. Comfort is further elevated with Emirates' acclaimed U-Dream headrest. Its redesigned wings adjust to multiple positions, providing exceptional head and neck support for personalised comfort. Since launching Premium Economy in 2022, we have continued to expand the cabin across our fleet. Inspired by our signature Business Class experience, Emirates Premium Economy combines spacious seating, generous legroom, refined dining and world-class entertainment, setting a new benchmark in the category and earning multiple international awards.
Etihad Airways product enhancements Wi-Fi
Etihad Airways has extended its complimentary Wi-Fi access to Business Deluxe and Economy Deluxe travellers, in addition to the existing entitlement for First cabin and Etihad Guest Platinum members.
What this means for your travellers:
Boosted productivity in transit – travellers can work seamlessly from gate to destination. Accelerated decision-making – stay responsive to business needs, even at 35,000 feet. Enhanced traveller satisfaction – deliver a smoother, more connected journey that supports efficiency and well-being.
Chauffeur car
Etihad UAE Chauffeur is available between Zayed International Airport and any location in the UAE. Included with The Residence, First, Business Comfort and Business Deluxe tickets. Outside the UAE, Etihad Global Chauffeur is included with The Residence and First Deluxe tickets, and now Business Deluxe bookings created on or after 26 February 2026. The global chauffeur car service is available in over 33 destinations, including London Heathrow & Manchester with an 80km radius of the airport. Chauffeur car bookings can be made in the GDS or via manage my booking.
Accessibility, built in from the first route plan.
Moving every athlete forward: how FTS is leading on accessible travel As Official Supporter of the Glasgow 2026 Commonwealth Games, we were entrusted with moving more than 3,000 athletes from 74 nations and territories across the city, including competitors in the Games' Para sport programme. For us, accessibility is not an add on to major event transport. It is the standard every journey is built to.
“Accessibility isn't a feature we switch on for the biggest events. It's a consideration that should sit inside every managed travel partnership we build, at any scale.” Nicola Ryder, Head of Business Development, First Travel Solutions
Vehicles built around the passenger Every athlete travelling with us had different needs, so our fleet and crews were briefed to meet them individually. Working with specialist partners, we designated wheelchair accessible minibuses and ramp access, plus secure storage for sports wheelchairs and prosthetics.
The people behind the plan Behind every journey sits a wider operation: 1,500+ vetted operators nationally, 24/7 live operational control and real time visibility of every vehicle. For accessible journeys, crews knew who they were collecting and what they needed before arrival.
Planning transport for your next event or delegation? Talk to our team today
sales@firsttravelsolutions.com
Mobility as inclusion, not logistics As travel calendars grow more demanding and audiences more diverse, accessible mobility has to move from a compliance requirement to a design principle, built in from route planning through to the vehicle door. That is the standard we keep bringing.
8 million
in airport parking commission could be going unclaimed by UK TMCs each year
How well is your business capturing the opportunity? Airport parking is just one part of a much bigger ancillary opportunity – but are TMCs making the most of it?
For many TMCs, the challenge comes down to three key areas: Product availability The right products, at the right point in the journey.
Consultant awareness & engagement Consultants who understand the products and their value.
Online & offline distribution Ancillaries that are easy to find and book, however travellers book.
It matters to travellers too
70%
say airport ancillaries are essential to the quality of a business trip.
77%
say a stressful airport experience can affect their performance or energy for work
Hotels, parking, fast track, lounges and transfers can make journeys easier for travellers while helping TMCs capture more ancillary spend.
Are you making the most of the opportunity? Take our 60-second Airport Ancillary Opportunity Assessment to see how your business compares and unlock our latest research.
Scan the QR code to get started.
£8m figure based on BTA Member IATA UK outbound flight volumes 2025/26 and Holiday Extras Business Travel 2025 data.
HOT OFF THE PRESS Leonardo Hotels | Q3 Industry Partner Update NEW OPENINGS • REFURBISHMENTS • NEW DESTINATIONS
What's new across Leonardo Hotels From landmark refurbishments and a new boutique identity in Manchester to a vibrant NYX opening in Edinburgh and our first step into the USA, there is plenty to discover this quarter.
REFRESHED LONDON ICON
REFURBISHMENT
£8M BEDROOM TRANSFORMATION
The Dilly, London
Leonardo Hotel Newcastle
Leonardo Hotel Leeds
In the heart of Piccadilly, The Dilly blends Edwardian heritage with contemporary hospitality. Madhu's of Mayfair has a striking new restaurant and bar look, while The Terrace has been refreshed for breakfast and afternoon tea.
A fresh new look for this well-located Newcastle hotel, giving business travellers renewed comfort while retaining the warm welcome and convenient city-centre location clients already know.
An £8 million bedroom transformation is elevating the guest experience at Leonardo Hotel Leeds - a significant investment in comfort, quality and the hotel's business-travel proposition.
A NEW REIGN BEGINS
NOW OPEN
FIRST HOTEL IN THE USA
The Rex, Manchester
NYX Hotel Edinburgh
The 60-bedroom boutique hotel on King Street introduces a refined new identity, with luxury bedrooms, 2 AA Rosette Reign restaurant, Reserve private members' club and Treasury events space.
Our vibrant NYX brand has arrived in Edinburgh Old Town. The 125-room hotel on Jeffrey Street brings bold design and a lively social experience close to the Royal Mile and Waverley Station.
Leonardo Hotels comes to New York
DISCOVER MORE FROM LEONARDO HOTELS Explore our growing portfolio, latest openings and destinations.
A major milestone for Leonardo Hotels: our first US hotel in Midtown Manhattan. The 117-room property, including 42 suites, is set for a $13m transformation ahead of reopening in mid-2027.
VISIT LEONARDO-HOTELS.COM
Onyx CenterSource: visibility on every commission, instantly In EMEA, average days to pay commission is 43 days and every one of them is a day your commissions sit in someone else's account. For TMCs and agencies, most commission disputes start with two spreadsheets that don't agree - the hotel's paid statement on one side, your invoiced bookings on the other, and someone on your team trying to work out why a figure is short. As peak-season statements start arriving, that gap is at its widest. Bookings from your busiest weeks are turning into commission statements, and every mismatch sends the same question back and forth by email until one of the two records gives way. Onyx CenterSource sits in the middle of that transaction. Our network matches a commission to its original booking once, so you're working from the same record the hotel is. Through the newly launched Commission Payment Status tool you can see that match showing up as a status the moment it happens - paid, short, or disputed. Commission from across your hotel program arrives as a single reconciled payment in your currency, matched booking by booking. So, if a payment is short, it is visible the day it lands. The dispute conversation changes because you're not comparing two versions of the truth over email anymore. You're looking at the one your hotel partner is looking at too. Go ahead and read more about the Onyx CenterSource’s Commission Payment Status Tool.
DISCOVER RIYADH WITH OUR NEW CORPORATE FARES.
Flying daily from London Heathrow and three times weekly from Manchester, Riyadh Air brings a new premium option to the UK corporate travel market. Warm Saudi hospitality and premium guest experiences sit at the heart of Riyadh Air, with same-day onward connections to Jeddah via King Khalid International Airport and a growing network of destinations. Riyadh Air Corporate fares are now available exclusively through our Agency Portal, giving you access to our lowest available corporate rates with greater flexibility. Designed for business travel, RX Corporate fares combine excellent value with the flexibility corporate travellers need.
FLIGHT DETAILS London Heathrow - Riyadh LHR
RX 402
09:35 arr 18:10 RUH T2
London Heathrow T4
6h 30m
RUH
RX 401
King Khalid T2
7h 10m
02:35 arr 07:30 LHR T4
Manchester - Riyadh (STARTS 17 SEP) MAN
RX 418
Manchester Airport T2
6h 40m
RUH
RX 417
King Khalid T2
7h 10m
08:40 arr 17:20 RUH T2
01:30 arr 06:30 MAN T2
WHERE WE FLY: SAUDI ARABIA Riyadh — RUH Jeddah — JED UNITED ARAB EMIRATES Dubai — DXB EGYPT Cairo — CAI SPAIN Madrid — MAD Málaga — AGP
INDIA Mumbai — BOM MALAYSIA Kuala Lumpur — KUL BANGLADESH Dhaka — DAC PAKISTAN Islamabad — ISB Lahore — LHE PHILIPPINES Manila — MNL THAILAND Bangkok — BKK
For booking access through Riyadh Air's Modern Air Retailing (MAR) programme, visit the Agency Hub. For UK trade support, contact RX.salessupport.uk@riyadhair.com.
BUSINESS CLASS. Fully flat beds, generous personal space, large 4K screens, immersive audio, in-seat power and enhanced privacy
PREMIUM ECONOMY. Wool-blend seating with leather headrest, increased space and recline, smart storage, personal lighting and Bluetooth connectivity
ECONOMY CLASS. Ergonomic seating, personal 4K screens, USB-C charging, Bluetooth audio and onboard connectivity. Explore cabins: riyadhair.com
Building Resilience: Improving cost efficiency in accommodation programmes We recently introduced Situ Signals, a new series of communications from Situ – the Global Accommodation Specialists – highlighting critical trends and market signals that everyone managing an accommodation programme needs to know. Here you’ll find Situ’s expert insights based on market sentiment and client experience, contextualised by trusted industry sources and verifiable data points. This first report, Building Resilience: Improving cost efficiency in accommodation programmes draws together a growing number of signals emerging on the radar of Situ’s global accommodation specialists. It examines how various market pressures are lining up to squeeze the budgets of accommodation programmes, often in ways that can be easily missed. Grounded in insights from Situ’s experts, the report outlines practical solutions to protect pounds and pence, as well as processes that can be optimised to bring down costs – including how the strategic integration of serviced accommodation into programmes can lead to greater budget predictability and real cost savings. Find out more.
THE BIG SIX(T) UPDATES FOR BTA MEMBERS Helping TMCs deliver more integrated, end-to-end mobility.
1. PREMIUM FLEET. JUST GOT BIGGER
2. SERVICE WITH A :)
3. PARTNER GROWTH
4. GBTA 2026
AAdvantage members of American Airlines now earn miles worldwide on SIXT bookings. SIXT ride is expanding with key partners including Railbookers, HQ SummitGround, NetJets, TUI Musement and Trip.com.
SIXT connected with global business travel buyers and showcased our corporate travel solution. Our Global Chief Business Officer, Vinzenz Pflanz, also chatted at GBTA Broadcast Studio, watch the full interview here.
5. ORANGE IN TUNISIA
6. SIXT TAKES GOLD
our worldwide fleet has grown by 9%, and over 25,000 additional premium vehicles added to supports business travellers’ demand for high‑quality cars.
SIXT is expanding its African footprint with a new franchise partnership in Tunisia, offering short- and long-term rentals, vans, trucks and chauffeured services.
This year, SIXT invested significantly in product, technology and call centres, and customer satisfaction again exceeded prior‑year levels.
SIXT has been named Best Car Rental Company in France at the 17th Travel d’Or™ for customer experience.
EXPANDING OUR AIRLINE CONTENT: NEW INTEGRATIONS AND PARTNERSHIPS Travelfusion continues to expand its airline content while strengthening its relationships across the travel industry. With new integrations including Riyadh Air, Virgin Atlantic and SkyAlps, alongside a new agreement with Advantage Travel Partnership, we’re making more airline content accessible to more travel agencies through our platform.
Growing our airline portfolio Our latest airline additions bring new markets, routes, capabilities and opportunities for travel agencies accessing airline content through Travelfusion. From Riyadh Air’s growing network to Virgin Atlantic’s NDC content and SkyAlps’ regional European routes, these integrations continue to broaden the content available through our platform. ● Riyadh Air - Travelfusion has added Riyadh Air to its platform, giving travel businesses access to the new Saudi carrier’s growing network through our distribution technology. ● Virgin Atlantic - Our new NDC integration with Virgin Atlantic gives UK travel businesses access to its NDC content through Travelfusion, supporting a more modern and efficient airline retailing experience. ● SkyAlps - The integration of SkyAlps strengthens our European airline offering, giving travel businesses access to the Italian regional carrier and its network of regional routes. New partnership: Advantage Travel Partnership Travelfusion has joined the Advantage Travel Partnership’s partner network, giving its members access to our extensive airline content and distribution technology. The agreement brings our LCC and NDC content to a wide network of travel professionals, helping them access more airline options and streamline the booking experience. About Travelfusion Travelfusion is a travel technology company, the largest NDC and LCC aggregator, that connects directly to over 400+ Low-Cost Carriers and 70+ NDC Carriers, providing a comprehensive platform for flight booking and end-to-end servicing. With a commitment to innovation and customer satisfaction, Travelfusion aims to simplify travel planning and offer the best technology solutions. Website: travelfusion.com | LinkedIn: Travelfusion
Third-Party Harassment Law Coming This October Is your travel business ready for new employer liability rules? The avalanche of employment law changes continues and from October this year, new legal obligations will come into force that significantly increase employer responsibility to prevent harassment of their staff by third parties. This change will be particularly relevant for the business travel industry, where staff regularly interact with third parties, including suppliers, customers, clients and contractors. Under the Equality Act 2010, harassment is defined as, unwanted behaviour related to a protected characteristic that has the purpose or effect of, violating someone’s dignity, or creating an intimidating, hostile, degrading, humiliating or offensive environment for them. In a business travel setting, harassment could include behaviour from a third party such as: • • • • •
Sexual comments, jokes or unwanted flirting with staff Racist or discriminatory remarks Mocking someone’s accent, nationality or religion Aggressive or abusive language Repeated unwanted attention or personal questions
The list is wide and varied in terms of how harassment can occur and covers both verbal and even non-verbal behaviour From 1st October 2026, a new section will be added to the Equality Act 2010, and employers will be liable where an employee is harassed by a third party during their work and the employer did not take all reasonable steps to prevent it. Importantly, there is no longer any requirement for repeated incidents before liability arises. A single serious incident could be enough. For travel businesses, preventing all inappropriate such behaviour, particularly customer behaviour is not realistic. However, the law will require employers to actively minimise risk and respond effectively. If an employer fails to do so, this could lead to an employment tribunal claim followed by an award of compensation and of course, the reputational risk that follows. So what does “reasonable steps” look like? To protect your business, an employer should ensure they are taking reasonable steps, and what this looks lie will vary from employer to employer. However, having a clear anti-harassment policy covering third-party behaviour is a great starting point. This should then be followed by regular training for managers and frontline staff, and what is and is not acceptable. It is also important to be able to demonstrate that as an employer you have in place effective reporting and escalation procedures for dealing with allegations of harassment Employers also need to take prompt action against offending individuals such as warnings or removals from the business in some circumstances. In short as an employer, you need to demonstrate a zero tolerance approach and you take matters seriously. There are also steps with third parties themselves that can be taken, such as visible customer conduct standards. Businesses should also consider updates to their supplier and partner contracts to ensure appropriate warranties and indemnities are in place, in relation to their staff harassing your staff. I would recommend that you: ✅ Review and update policies ✅ Conduct risk assessments for customer-facing roles ✅ Deliver or refresh staff training ✅ Check complaint handling processes ✅ Consider updates to supplier and partner contracts Please do get in touch if you would like support preparing for these changes. This update is for general information only and does not constitute legal advice.
Ami Naru Partner, Head of Employment 0113 258 0033 ami@travlaw.co.uk
London Stansted photo credit by Turkish Airlines
Connecting Business Travel: Turkish Airlines Continues to Expand Its Global Reach As a proud Prime Partner of the Business Travel Association (BTA), Turkish Airlines remains committed to supporting the UK business travel community and strengthening global connectivity for corporate travellers. This autumn, we look forward to joining industry leaders at the BTA Autumn Conference 2026 in Costa Blanca, Spain, to exchange insights, strengthen relationships and discuss the future of business travel. This commitment is reflected not only in our engagement with the industry, but also in the continued expansion of our global network, giving business travelers greater choice and connectivity. From our Istanbul hub, Turkish Airlines flies to more countries than any other airline, connecting explorers with destinations across all over the globe including Europe, Asia, Americas, Far East, Middle East, Africa and the Australia. Our expanding network will soon welcome Chengdu, with flights launching on 11 November 2026. As our fourth destination in mainland China, the new route further strengthens connectivity between the UK, Türkiye and China, while creating new opportunities for corporate travel and trade between markets. Alongside our growing network, Turkish Airlines Corporate Club continues to support business travelers with a dedicated programme designed around the needs of companies, offering greater flexibility and exclusive benefits for corporate travel. As business travel continues to evolve, Turkish Airlines is proud to play its part by bringing people, businesses and markets closer together - strengthening relationships and creating new opportunities around the world. We look forward to meeting fellow BTA members in Costa Blanca and building on our partnership with the UK business travel community. URL: https://www.turkishairlines.com/en-gb/corporate-club/
As part of our ambitious growth plans, we’re thrilled to announce the acquisition of the former Doubletree by Hilton Sheffield Park on Chesterfield Road South in Sheffield, marking the addition of a 35th hotel to our portfolio. Set to open early 2027, Village Hotel Sheffield will feature everything you need for business, all under one roof. From modern and inspiring spaces to work and meet, brand new comfy & stylish bedrooms, a buzzing Pub & Grill, stateof-the-art Health + Wellness facilities, an on-site Starbucks plus all the tech you need to get things done!
Plus, our exclusive business travel programme, eVerything business, makes planning business trips easier than ever before! Join and discover everything you need for a smarter business stay with guaranteed discounts, featuring up to 15% off business accommodation, 24/7 access to our simple online booking tool and even more benefits and perks before, during and after your trip. Across our portfolio, significant refurbishments are taking place… From upgraded and brand new bedrooms, fresh new Starbucks, plus major enhancements to our Health + Wellness Clubs, from Reformer Pilates studios to brand new padel courts, there’s so much happening to keep you busy whether you’re popping in for the day or staying with us for the night! Once your laptop shuts after a long day of meetings, downtime begins. Sink into one of our cozy, stylish bedrooms to unwind, or head down to the Pub & Grill. Get stuck into our interactive Darts Social game with your team, or settle in for the night and catch all the big games live on our huge screens - with so much going on you may find yourself booking in sooner than you think! For more updates and the latest news check out our website https://www.villagehotels.co.uk/village-for-business
WE MAKE HOTEL TRAVEL POSSIBLE FOR ALL.
WYNDHAM GRAND MANAMA | BAHRAIN
H4 WYNDHAM PARIS PLEYEL | FRANCE
WYNDHAM GRAND ISTANBUL LEVENT HOTEL & CONFERENCE CENTER | TÜRKİYE
WYNDHAM GRAND ISTANBUL LEVENT HOTEL & CONFERENCE CENTER | TÜRKİYE
WYNDHAM GRAND MANAMA | BAHRAIN
H4 WYNDHAM PARIS PLEYEL | FRANCE
DISCOVER THE POWER OF POSSIBILITY WITH WYNDHAM With approximately 8,400 hotels, 873,000 rooms, 25 hotel brands, and a presence in 100 countries, Wyndham Hotels & Resorts offers one of the world’s largest hospitality networks. Across key destinations throughout EMEA, NAMER, LATAM, APAC & Eurasia, Wyndham provides trusted accommodations, exceptional value, and rewarding guest experiences. Supported by more than 126 million Wyndham Rewards members, Wyndham combines global scale with local expertise to deliver flexibility, choice, and convenience wherever travel takes you. Committed to responsible hospitality, Wyndham integrates environmental sustainability, diversity and inclusion, human rights, and community support initiatives into its business practices, creating a positive impact for guests, communities, and destinations worldwide.
~8,400 HOTELS
THE WYNDHAM REWARDS DIFFERENCE
873,000+ ROOMS
~126M M E M B E R S G L O B A L LY
25
BRANDS
M A K I N G F R E E S TAY S POSSIBLE FOR MILLIONS F R O M O N LY
5,000 POINTS
~100
COUNTRIES
W Y N D H A M R E WA R D S WA S N A M E D T H E
No. 1
BEST HOTEL R E WA R D S P R O G R A M b y U . S . N e w s & Wo r l d R e p o r t
Glenda Mills-Webb | Director TMC & Corporate – Global Sales EMEA GSO.EMEA.Corporate@wyndham.com
© 2026 Wyndham Hotels & Resorts, Inc. All rights reserved. Wyndham Rewards membership required. Restrictions and Terms and Conditions apply; visit https://www.wyndhamhotels.com/en-uk/meetings for more details. The figures quoted in this document are approximate and were accurate as of Q2 2026 and may have changed since then. For the latest information, visit investor.wyndhamhotels.com