SPRING 2026 • ISSUE 17
Meet the team
Lifeline managers
It’s been a busy year for us, and we’ve had a few changes across the team. Here’s a quick update on who’s who!
Rachel Savage has been joined by Max Hassam as Lifeline Manager, you may have met them when you had your Lifeline installed or if you’ve had a problem with it.
Older Persons Services Manager Toni Sagnia stepped up to the team manager’s role when Penny left and we are now pleased to say that this has been made permanent. Toni manages both the Lifeline and sheltered housing services.
Lifeline Administrator
Older Persons Support Officers (OPSOs)
Vicky Simon continues to support the team with phone calls, appointments and a cheery smile.
Our OPSOs are based in our sheltered housing schemes but also carry out service visits for Lifeline. Your annual visit is likely to be carried out be them. Pictured below (left to right) are (standing) Yoan Appasamy, Tracy Smith, Toni Sagnia and Angela Gamman and seated are Jennifer Glen, Sarah Bourne and Lindsey Hide. Also in the team, but not in the picture, is Linda Hewitt.
Lifeline charges from April 2026 The charge for Lifeline from April will be £5.39* per week. There is a seven per cent increase on last year’s charges for a Lifeline and other telecare. We considered this carefully and feel this still offers great value for money, but we need to cover our costs. The rental charge includes a responsive repair and replacement service of our equipment, an annual service visit from the Lifeline team and access to an operator 24 hours a day at the Alarm Receiving Centre. The rental cost for smoke detectors linked to the Lifeline is now £0.88*, the extra charge for additional pendants is now £1.21*, fall detectors are now £2.40*. *All prices are per week and plus VAT if applicable.
VAT relief If you’re disabled or have a long-term illness it may be possible to claim VAT relief. Find out more on gov.uk/financial-help-disabled/vat-relief