Type:
Test Bank
Resource:
Technical Communication
Edition:
14th Edition
Author(s):
John M. Lannon Laura J. Gurak
Test Bank to accompany
Lannon/Gurak
TECHNICAL COMMUNICATION Fourteenth Edition
Lee Scholder
Boston Dubai
Columbus
London
Indianapolis
Madrid
São Paulo
Milan
Sydney
New York
Munich
Hong Kong
San Francisco
Paris Seoul
Montréal
Amsterdam Toronto
Singapore
Taipei
Cape Town
Delhi Tokyo
Mexico City
CONTENTS PART 1
COMMUNICATING IN THE WORKPLACE
Chapter 1 Introduction to Technical Communication
1
Chapter 2 Meeting the Needs of Specific Audiences
4
Chapter 3 Persuading Your Audience
7
Chapter 4 Weighing the Ethical Issues
10
Chapter 5 Teamwork and Global Considerations
13
Chapter 6 An Overview of the Technical Writing Process
16
PART 2
THE RESEARCH PROCESS
Chapter 7 Thinking Critically about the Research Process
19
Chapter 8 Evaluating and Interpreting Information
23
Chapter 9 Summarizing Research Findings and Other Information
26
PART 3
ORGANIZATION, STYLE, AND VISUAL DESIGN
Chapter 10 Organizing for Readers
29
Chapter 11 Editing for a Professional Style and Tone
32
Chapter 12 Designing Visual Information
35
Chapter 13 Designing Pages and Documents
38
PART 4
SPECIFIC DOCUMENTS AND APPLICATIONS
Chapter 14 Email and Text Messages
41
Chapter 15 Workplace Memos and Letters
44
Chapter 16 Résumés and Other Job-Search Materials
48
Chapter 17 Technical Definitions
51
Chapter 18 Technical Descriptions, Specifications, and Marketing Materials
54
Chapter 19 Instructions and Procedures
57
Chapter 20 Informal Reports
61
Chapter 21 Formal Analytical Reports
65
Chapter 22 Proposals
69
Chapter 23 Oral Presentations and Video Conferencing
72
Chapter 24 Blogs, Wikis, and Web Pages
75
Chapter 25 Social Media
78
iii Copyright © 2017, 2014, 2011 Pearson Education, Inc.
PART 1
COMMUNICATING IN THE WORKPLACE
CHAPTER 1. Introduction to Technical Communication True/False Questions 1. _______ Technical communication rarely focuses on the author’s personal thoughts or feelings. 2. _______ Few technical documents have a persuasive purpose. 3. _______ Phone calls, conversations, and meetings have largely replaced the need for written documents. 4. _______ Most technical writing is done in teams. 5. _______ All documents have some persuasive aspect. 6. _______ Employers seek technical communicators with portable skills. 7. _______ Technical communication includes digital media such as podcasts and online videos. 8. _______ In the United States, most people read documents from beginning to end. Fill-in-the-Blank Questions 9.
__________-centered documents focus on what people need to learn, do, or decide.
10.
Four different types of technical communication documents are __________________, ___________________, __________________, and __________________.
11.
Accessible and efficient technical documents include elements such as ______________ and __________________.
Multiple-Choice Questions 12.
Technical communication seeks to (a) anticipate and answer questions. (b) help people perform a task. (c) persuade people to do something. (d) b and c (e) All of these answers are correct.
1 Copyright © 2017, 2014, 2011 Pearson Education, Inc.
13.
When trying to make sense of information, people should never (a) determine which information is relevant. (b) ask with whom the information should be shared. (c) verify the accuracy of the source. (d) let the data speak for themselves. (e) All of these answers are correct.
14.
Effective technical documents (a) use obfuscation. (b) avoid combining text, visuals, and sound. (c) are easy to navigate. (d) a and c (e) None of these answers are correct.
15.
Of the following statements, which is least accurate? (a) As long as a document is persuasive, it need not be clear and efficient. (b) Instructions and procedures are two types of technical documents. (c) At some point, all professionals engage in technical communication. (d) Technical documents focus on the reader. (e) Technical documents must account for cultural differences among readers.
16.
Which of the following statements is most accurate? (a) Technical communication helps us interact with technology in our daily lives. (b) Technical communication helps advance workplace goals. (c) Technical communication helps specialists solve complex problems. (d) Technical communication helps both to advance workplace goals and to assist specialists in solving complex problems. (e) All of these answers are correct.
17.
An effective technical communicator does all of the following except (a) works well as part of a team. (b) consistently applies one cultural perspective. (c) anticipates readers’ questions. (d) considers global audiences as needed. (e) uses appropriate media.
2 Copyright © 2017, 2014, 2011 Pearson Education, Inc.
ANSWER KEY 1.
T
2.
F
3.
F
4.
T
5.
T
6.
T
7.
T
8.
F
9.
Reader
10.
Several options are possible: instructions, user manuals, memos, reports, procedures, emails, and so forth.
11.
Any combination of the following is correct: worthwhile content, sensible organization, readable style, effective visuals, effective page design, and supplements.
12.
e
13.
d
14.
c
15.
a
16.
e
17.
b
3 Copyright © 2017, 2014, 2011 Pearson Education, Inc.