Type:
Test Bank
Resource:
Essentials of Organizational Behaviour
Edition:
3rd Edition
Author(s):
Stephen P. Robbins Timothy A. Judge Katherine E. Breward
TEST BANK Umair Shah University of Waterloo
Essentials of Organizational Behaviour Third Canadian Edition Stephen P. Robbins San Diego State University Timothy A. Judge University of Notre Dame Katherine E. Breward University of Winnipeg
.
Contents Chapter 1
What Is Organizational Behaviour?
1-1
Chapter 2
Organizational Culture
2-1
Chapter 3
Diversity in Organizations
3-1
Chapter 4
Attitudes, Emotions, Moods, and Stress Management
4-1
Chapter 5
Personality and Values
5-1
Chapter 6
Perception and Individual Decision Making
6-1
Chapter 7
Motivation
7-1
Chapter 8
Foundations of Group Behaviour
8-1
Chapter 9
Understanding Work Teams
9-1
Chapter 10
Communication
10-1
Chapter 11
Leadership
11-1
Chapter 12
Power and Politics
12-1
Chapter 13
Conflict and Negotiation
13-1
Chapter 14
Organizational Change
14-1
.
Essentials of Organizational Behaviour, Third Canadian Edition (Robbins) Chapter 01: What Is Organizational Behaviour? Multiple Choice Questions 1. Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global Difficulty: 1 QuestionID: 01-1-01 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important Miscellaneous: Type—MC Answer: C) technical 2. Which of the following is a reason why business schools have begun to include classes on organizational behaviour? A) to increase manager effectiveness in organizations B) to help human resource departments layoff employees C) to undermine organizations' consulting needs D) to challenge workers E) to reduce organizations' profits Difficulty: 3 QuestionID: 01-1-02 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: A) to increase manager effectiveness in organizations 3. There is a connection between companies which have ________ and the incorporation of organizational behaviour principles. A) high turnover rates B) specialized technical processes C) superior employee performance D) long-lasting CEOs E) all of the above
1 .
Difficulty: 1 QuestionID: 01-1-03 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: C) superior employee performance 4. ________ is the study of the impact that individuals, groups, and structures have on behaviour within organizations. A) Leadership B) Organizational strategy C) Performance management D) Employee relations E) Organizational behaviour Difficulty: 1 QuestionID: 01-1-04 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: E) Organizational behaviour 5. What are the three primary determinants of behaviour in organizations? A) profit structure, organizational complexity, and job satisfaction B) individuals, profit structure, and job satisfaction C) individuals, groups, and job satisfaction D) groups, structure, and profit structure E) individuals, groups, and structure Difficulty: 2 QuestionID: 01-1-05 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: E) individuals, groups, and structure 6. Which of the following is not a topic or concern related to OB? A) turnover B) leader behaviour C) productivity 2 .
D) management E) family behaviour Difficulty: 1 QuestionID: 01-1-06 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: E) family behaviour 7. Which of the following is not a core topic of organizational behaviour? A) motivation B) attitude development C) conflict D) resource allocation E) work design Difficulty: 2 QuestionID: 01-1-07 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: D) resource allocation 8. Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that ________. A) the casual approach is nonsensical, and should be avoided as much as possible B) the systematic approach and the casual approach are one and the same C) laboratory experiments on human behaviour often result in unreliable findings D) the casual or common sense approach to reading others can often lead to erroneous predictions E) behaviour is unpredictable, hence there is no accurate way to analyze it Difficulty: 1 QuestionID: 01-1-08 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.2 Assess the importance of using a scientific approach to OB. Miscellaneous: Type—MC Answer: D) the casual or common sense approach to reading others can often lead to erroneous predictions 9. In order to predict human behaviour, it is best to supplement your intuitive opinions with information derived in what fashion? 3 .
A) common sense B) direct observation C) systematic study D) speculation E) organizational theory Difficulty: 1 QuestionID: 01-1-09 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.2 Assess the importance of using a scientific approach to OB. Miscellaneous: Type—MC Answer: C) systematic study 10. Which of the following explains the usefulness of the systematic approach to the study of organizational behaviour? A) Human behaviour does not vary a great deal between individuals and situations. B) Human behaviour is not random. C) Human behaviour is not consistent. D) Human behaviour is rarely predictable. E) Human behaviour is often not sensible. Difficulty: 2 QuestionID: 01-1-10 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.2 Assess the importance of using a scientific approach to OB. Miscellaneous: Type—MC Answer: B) Human behaviour is not random. 11. Which of the following problems would an OB study be least likely to focus on? A) an increase in absenteeism at a certain company B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition D) an increase in theft by employees at a retail store E) excessive turnover among volunteer workers at a nonprofit organization Difficulty: 2 QuestionID: 01-1-11 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: C) a decrease in sales due to growing foreign competition 12. Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence 4 .
all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based Difficulty: 1 QuestionID: 01-1-12 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) systematic 13. Which of the following terms means looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence? A) organizational behaviour B) scientific study C) evidence-based management D) big data E) social science Difficulty: 2 QuestionID: 01-1-13 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: B) scientific study 14. Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient writer who has had high sales results with her last three clients' products. Janet's management style is based on ________. A) intuition or "gut feeling" B) organizational behavioural studies C) subjective assessments D) preconceived notions E) scientific study Difficulty: 2 QuestionID: 01-1-14 Skill: Application Notes: AACSB—Analytical Thinking 5 .
Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: E) scientific study 15. Basing managerial decisions on the best available scientific support is called ________. A) intuition B) organizational process C) organizational behaviour D) evidence-based management E) conceptual management Difficulty: 1 QuestionID: 01-1-15 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) evidence-based management 16. Which of the following argues that managers should search for the best available knowledge and apply the relevant information when answering a managerial question? A) scientific study B) systems approach C) conceptual management D) evidence-based management E) contingency theory Difficulty: 2 QuestionID: 01-1-16 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) evidence-based management 17. "Big data" has been recently applied to making effective decisions and ________. A) managing human resources B) creation of surveys C) decreasing online sales D) marketing campaigns E) none of the above Difficulty: 1 QuestionID: 01-1-17 Skill: Concept Notes: AACSB—Analytical Thinking 6 .
Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) managing human resources 18. Which of the following involves the extensive use of statistical compilation and analysis for making effective decisions and managing human resources? A) "big data" B) evidence-based management C) social science D) political science E) neuroscience Difficulty: 2 QuestionID: 01-1-18 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) "big data" 19. Austin is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on a job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________. A) psychology B) anthropology C) political science D) social psychology E) archaeology Difficulty: 3 QuestionID: 01-1-19 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) psychology 20. Which behavioural science discipline is most focused on understanding individual behaviour? A) sociology B) social psychology C) psychology D) anthropology E) organizational behaviour Difficulty: 1 7 .
QuestionID: 01-1-20 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: C) psychology 21. Psychology's major contributions to the field of organizational behaviour have been primarily at what level of analysis? A) the level of the group B) the level of the individual C) the level of the organization D) the level of culture E) the level of interacting groups Difficulty: 3 QuestionID: 01-1-21 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: B) the level of the individual 22. ________ is a science that seeks to measure, explain, and sometimes change the behaviour of humans and other animals. A) Psychiatry B) Psychology C) Sociology D) Political science E) Organizational behaviour Difficulty: 1 QuestionID: 01-1-22 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: B) Psychology 23. You are bringing together faculty from different behavioural disciplines to author a new textbook in organizational behaviour. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member should furnish information about personality, learning, and motivation? A) the sociologist B) the psychologist C) the anthropologist 8 .
D) the political scientist E) the industrial engineer Difficulty: 3 QuestionID: 01-1-23 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: B) the psychologist 24. The science of ________ was developed by applying general concepts to a particular situation, person, or group. A) organizational behaviour B) anthropology C) psychology D) sociology E) social psychology Difficulty: 1 QuestionID: 01-1-24 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) organizational behaviour 25. You are bringing together faculty from different behavioural disciplines to author a new textbook in organizational behaviour. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues on communication? A) the psychologist B) the anthropologist C) the political scientist D) the social psychologist E) the industrial engineer Difficulty: 3 QuestionID: 01-1-25 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) the social psychologist 26. Group behaviour, power, and conflict are central areas of study for ________. 9 .
A) archaeologists B) philanthropists C) anthropologists D) social psychologists E) operations analysts Difficulty: 1 QuestionID: 01-1-26 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) social psychologists 27. ________ blends concepts from psychology and sociology and focuses on the influence people have on one another. A) Corporate strategy B) Anthropology C) Political science D) Social psychology E) Archaeology Difficulty: 1 QuestionID: 01-1-27 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) Social psychology 28. Jude is a social psychologist. He is working on a concept in social psychology, which is a major study area, and learning how to implement it and how to reduce barriers to its acceptance. Jude is studying the concept of ________. A) culture B) ethics C) power D) change E) fatigue Difficulty: 3 QuestionID: 01-1-28 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) change 10 .
29. You are bringing together faculty from different behavioural disciplines to author a new textbook in organizational behaviour. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. You should expect that the faculty member from ________ will probably contribute information about large-scale group behaviour. A) sociology B) psychology C) social psychology D) anthropology E) industrial engineering Difficulty: 3 QuestionID: 01-1-29 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) sociology 30. ________ focuses on the study of people in relation to their social environment. A) Psychology B) Sociology C) Corporate strategy D) Political science E) Operations management Difficulty: 3 QuestionID: 01-1-30 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: B) Sociology 31. Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure? A) psychology B) operations management C) corporate strategy D) political science E) sociology Difficulty: 1 QuestionID: 01-1-31 Skill: Concept Notes: AACSB—Analytical Thinking 11 .
Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: E) sociology 32. Which field of study has helped us understand differences in fundamental values, attitudes, and behaviour between people in different countries and within different organizations? A) anthropology B) corporate strategy C) political science D) operations research E) psycholinguistics Difficulty: 2 QuestionID: 01-1-32 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) anthropology 33. Myriam is analyzing the gender roles of men and women in management in Canada and comparing them to the gender roles in management in Japan. She is surveying fifty male and fifty female managers in each country to compare their daily behaviour. Myriam's study exemplifies how ________ contributes to OB. A) anthropology B) psychology C) archaeology D) political science E) corporate strategy Difficulty: 2 QuestionID: 01-1-33 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) anthropology 34. The subject of organizational culture has been most influenced by which behavioural science discipline? A) anthropology B) psychology C) social psychology D) political science E) corporate strategy
12 .
Difficulty: 1 QuestionID: 01-1-34 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) anthropology 35. Which field of study provides insight into the distribution of power and resources, and how those distribution decisions are influenced? A) social psychology B) sociology C) anthropology D) political science E) psychology Difficulty: 1 QuestionID: 01-1-35 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) political science 36. Which group of researchers study the government regulation of industry, strategic mergers and acquisitions, and public relations? A) psychologists B) sociologists C) political scientists D) anthropologists E) behavioural scientists Difficulty: 1 QuestionID: 01-1-36 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: C) political scientists 37. Which field of study explores the structure and function of the human nervous system and brain? A) social psychology B) sociology C) anthropology D) political science E) neuroscience 13 .
Difficulty: 1 QuestionID: 01-1-37 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: E) neuroscience 38. Which field of study has recently begun contributing to OB by studying such topics as the impact of hormone levels on risk-taking in business contexts and the influence of pheromones on team behaviours? A) social psychology B) sociology C) anthropology D) political science E) neuroscience Difficulty: 2 QuestionID: 01-1-38 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: E) neuroscience 39. What is the major contribution of the Hawthorne studies that were conducted between 1924 and 1932 at Hawthorne Electrical Company? A) helping develop the concept of bounded rationality B) discovering the influence of the broader environment on management practice C) making understanding of culture and change more immediately relevant to management research D) offering new insights about optimizing the effectiveness of diversity management programs E) helping launch an entire area of study devoted to motivation and teams Difficulty: 2 QuestionID: 01-1-39 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: E) helping launch an entire area of study devoted to motivation and teams 40. Organizational behaviour is constructed from all of the following disciplines except ________. A) physics B) psychology C) anthropology D) sociology 14 .
E) social psychology Difficulty: 3 QuestionID: 01-1-40 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.4 Explain why few absolutes apply to OB. Miscellaneous: Type—MC Answer: A) physics 41. OB concepts must reflect contingency conditions for all of the following reasons except ________. A) human beings are complex B) our predictions and assumptions are almost accurate all the time C) one person's behaviour changes in different situations D) we are limited in our ability to make sweeping generalizations E) two people often act very differently in the same situation Difficulty: 2 QuestionID: 01-1-41 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.4 Explain why few absolutes apply to OB. Miscellaneous: Type—MC Answer: B) our predictions and assumptions are almost accurate all the time 42. Human beings are complex, and few, if any, simple and universal principles explain organizational behaviour. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behaviour or make valid predictions. It does mean that OB concepts must ________. A) focus on the reliability and validity of research data B) attempt to establish cause-and-effect relationships C) be consistently applicable across a wide range of situations D) reflect situational, or contingency, conditions E) avoid assumptions Difficulty: 1 QuestionID: 01-1-42 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.4 Explain why few absolutes apply to OB. Miscellaneous: Type—MC Answer: D) reflect situational, or contingency, conditions 43. Which of the following statements best describes contingency variables? A) They are scientific factors based on universal truths. B) They are factors that moderate the relationship between two or more events or situations. C) There is general consensus among OB researchers that they can be controlled. 15 .
D) They are the cause-and-effect principles that tend to apply to all situations that have been discovered. E) They are simple and universal principles that explain organizational behaviour. Difficulty: 2 QuestionID: 01-1-43 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.4 Explain why few absolutes apply to OB. Miscellaneous: Type—MC Answer: B) They are factors that moderate the relationship between two or more events or situations. 44. Raymond is completing a study on discrimination in which he has noted that saleswomen who wear skirt suits make more sales than saleswomen who only wear pant suits. However, Raymond determined that his findings only pertained to those industries in which the purchasing decision maker is traditionally masculine. For example, the sales results were the same for all women selling to medical office managers, a female-dominated field. Raymond used ________ variables to more accurately explain his results. A) global B) general C) dependent D) non-reactive E) contingency Difficulty: 2 QuestionID: 01-1-44 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.4 Explain why few absolutes apply to OB. Miscellaneous: Type—MC Answer: E) contingency 45. Munwar and Jackson both work as logistics supervisors at a successful restaurant management company. Recently, the manager for District G retired and both Munwar and Jackson have been approached about filling the position. While Munwar was excited about the possible promotion, Jackson was not interested in the position because it would require relocation and travel as well as the supervision of over 200 employees. Jackson's behaviour can be explained by ________. A) sociology B) big data C) organizational behaviour D) contingency variables E) interpersonal skills Difficulty: 2 QuestionID: 01-1-45 Skill: Application Notes: AACSB—Analytical Thinking 16 .
Objective: 1.4 Explain why few absolutes apply to OB. Miscellaneous: Type—MC Answer: D) contingency variables 46. Which of the following has not contributed to blurring the lines between employees' work life and personal life? A) communication technology allowing employees to work any time and from any place B) organizations asking employees to put in longer hours C) creation of flexible teams D) the increase in employees with dependent parents E) the increase in single-parent households Difficulty: 2 QuestionID: 01-1-46 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: C) creation of flexible teams 47. Which of the following does not bring opportunities for managers to use OB concepts? A) The typical employee is getting older. B) The workforce is becoming increasingly diverse. C) Temporary workers are heavily used. D) Global competition requires employees to become more flexible. E) Employees are more educated. Difficulty: 3 QuestionID: 01-1-47 Skill: Concept Notes: AACSB—Diverse and multicultural work environments Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: E) Employees are more educated. 48. Which of the following represents a typical organizational response to economic pressures? A) hire more people B) lay off employees C) extend employee work hours D) increase employee compensation E) enforce more strict work rules Difficulty: 1 QuestionID: 01-1-48 17 .
Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: B) lay off employees 49. The difference between good and bad management can be the difference between ________ and ________. A) profit; loss B) employment; success C) development; deterioration D) collaboration; noncooperation E) productivity; unproductivity Difficulty: 1 QuestionID: 01-1-49 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: A) profit; loss 50. Which of the following factors makes it imperative that managers be adaptive in their approaches? A) workforce diversity B) corporate excess C) truncated capacity D) advances in corporate strategy E) globalization Difficulty: 3 QuestionID: 01-1-50 Skill: Concept Notes: AACSB—Diverse and multicultural work environments Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: E) globalization 51. Timothy works with people of various nationalities and faiths. How can he effectively manage people from different cultures? A) by adapting his management style to their differences B) by keeping a straightforward and open communication style C) by using his own motivations to guide others D) by treating everyone uniformly, regardless of their background 18 .
E) by guiding them to adapt to his management style Difficulty: 2 QuestionID: 01-1-51 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: A) by adapting his management style to their differences 52. Which one of the following is not an example of globalization? A) After years of lackluster performance, Boeing realized it needed to change its business model. B) McDonald's sells hamburgers in more than 100 countries in six continents. C) All major automobile makers now manufacture cars outside their borders. D) At Finland-based phone maker Nokia's renowned research centre in Helsinki, non-Finns now outnumber Finns. E) ExxonMobil, a so-called United States company, reported that less than 6 percent of their 2011 earnings were from gas and products sales in the United States. Difficulty: 3 QuestionID: 01-1-52 Skill: Concept Notes: AACSB—Diverse and multicultural work environments / Analytical Thinking Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: A) After years of lackluster performance, Boeing realized it needed to change its business model. 53. ________ is an effect of increasing globalization. A) More expensive consumer goods B) An increase in manufacturing jobs in developed nations C) An ever increasingly homogeneous workforce D) Shared economic values among all cultures E) Jobs moving to nations with low-cost labour Difficulty: 3 QuestionID: 01-1-53 Skill: Concept Notes: AACSB—Diverse and multicultural work environments Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: E) Jobs moving to nations with low-cost labour 54. Which of the following is not an issue that managers in global organizations are experiencing? 19 .
A) increased foreign assignments B) working with people from different cultures C) overseeing movement of jobs to countries with low-cost labour D) adapting to differing cultural and regulatory norms E) managing workforce diversity Difficulty: 1 QuestionID: 01-1-54 Skill: Concept Notes: AACSB—Diverse and multicultural work environments Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: E) managing workforce diversity 55. As managers oversee the movement of jobs to countries with low-cost labour, ________. A) they tend to ignore the home country needs B) they must deal with strong criticism from labour groups C) they manage less diverse workforces D) they avoid markets like China and other developing nations E) they work themselves out of a job Difficulty: 2 QuestionID: 01-1-55 Skill: Concept Notes: AACSB—Diverse and multicultural work environments Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC Answer: B) they must deal with strong criticism from labour groups 56. ________ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity. A) Globalization B) Workforce diversity C) Affirmative action D) Organizational culture E) Operational homogeneity Difficulty: 2 QuestionID: 01-1-56 Skill: Concept Notes: AACSB—Diverse and multicultural work environments Objective: 1.5 Describe the challenges and opportunities managers face when applying OB concepts in their workplaces. Miscellaneous: Type—MC 20 .