Type:
Test Bank
Resource:
Business Communication Today
Edition:
11th Edition
Author(s):
Courtland L. Bovee John V. Thill
Business Communication Today, 11e (Bovee/Thill) Chapter 1 Achieving Success Through Effective Business Communication 1) Communication is the process of A) transferring information and meaning. B) listening actively. C) writing messages. D) none of the above. Answer: A Explanation: A) Communication is a two-way process that begins with the sender and ends when the receiver acquires information and meaning. Diff: 2 Page Ref: 3 Skill: Concept Objective: 1 AACSB: Communication Abilities 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. Answer: B Explanation: B) Employers expect employees to speak and write in a professional manner that is clear, direct, and free of slang, jargon, and other inappropriate terms. Diff: 1 Page Ref: 3 Skill: Concept Objective: 2 AACSB: Communication Abilities 3) Stakeholders affected by the quality of business communication include A) customers. B) employees. C) suppliers. D) all of the above. Answer: D Explanation: D) Stakeholders include anyone who is impacted by a company in a direct or indirect way. Customers, suppliers, and employees are all stakeholders, as are shareholders, community members, and the wider world. Diff: 2 Page Ref: 4 Skill: Application Objective: 1 AACSB: Communication Abilities
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4) Which of the following is not a characteristic of effective business messages? A) They provide practical information. B) They present the writer's opinions as facts. C) They state precise audience responsibilities. D) They highlight and summarize essential information. Answer: B Explanation: B) When stated, opinions should always be identified as opinions, and they should be supported by facts and other forms of evidence. Diff: 2 Page Ref: 4 Skill: Critical Thinking Objective: 2 AACSB: Communication Abilities 5) Business communication is often more demanding than social communication because communication on the job is affected by A) the pervasiveness of technology. B) the growing reliance on teamwork in business. C) the globalization of business. D) all of the above. Answer: D Explanation: D) Facility with technology, working collaboratively, and dealing with people from different cultures with different expectations are all factors that make business communication more challenging than social communication. Diff: 2 Page Ref: 5-7 Skill: Synthesis Objective: 2 AACSB: Communication Abilities 6) A flatter organizational structure A) tends to increase the chance of communication breakdowns. B) helps make communication flow more efficiently. C) is obsolete now that social networking is so widespread. D) is helpful for small companies only. Answer: B Explanation: B) Tall, hierarchical organizations tend to restrict the free flow of information. Flat organizations avoid information bottlenecks and the isolation of information that can occur when one level holds on to information without passing it on to other levels. Diff: 3 Page Ref: 7 Skill: Concept Objective: 3 AACSB: Communication Abilities
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